Texas House Bill HB2531

Texas 2023 - 88th Regular

• Filed: 2/21/23

Caption

Relating to notice required after an intentional shutoff of electric and water service.

Impact

The bill amends the Utilities Code to mandate timely notifications from electric utilities and municipal-owned utility services regarding intentional service interruptions. Additionally, it adds provisions for water services, ensuring that retail public utilities are likewise required to inform their customers of service shutoffs. By implementing these measures, the bill seeks to safeguard customer interests and reduce uncertainties during critical situations.

Summary

House Bill 2531 introduces new regulations requiring electric and water utilities to notify customers within three hours after an intentional service shutoff in response to an emergency event. The notification must include the estimated restoration time and whether the shutoff is part of an involuntary load-shedding event. This legislation aims to enhance communication between utility providers and their customers, fostering a more informed public during emergencies.

Sentiment

The sentiment surrounding HB2531 appears generally positive among stakeholders who emphasize the necessity of customer awareness during emergencies. Supporters argue that timely notifications can significantly mitigate customer frustrations and improve overall responses in crisis scenarios. However, some concerns may arise regarding the feasibility of implementing such rapid notification systems across all utilities, potentially leading to discussions on the adequacy of existing communication infrastructures.

Contention

Notable points of contention include the practicality and cost implications of enforcing the notification requirements among various utility companies. Furthermore, there may be differing opinions on the sufficiency of three hours as a timeframe for notifications, as some argue this may not be practical during widespread emergencies that could affect utility operations. The bill's proponents counter that the urgency and importance of customer communication warrant strict adherence to these timelines.

Texas Constitutional Statutes Affected

Utilities Code

• Chapter 17. Customer Protection
  • Section: 004
  • Section: 005
  • Section: 006

Water Code

• Chapter 13. Water Rates And Services
  • Section: New Section