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Massachusetts House Bill H3084

Massachusetts 2023-2024 Regular Session

Massachusetts House Bill H3084 Compare Versions

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22 HOUSE DOCKET, NO. 3616 FILED ON: 1/20/2023
33 HOUSE . . . . . . . . . . . . . . . No. 3084
44 The Commonwealth of Massachusetts
55 _________________
66 PRESENTED BY:
77 Adrian C. Madaro and Carlos González
88 _________________
99 To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
1010 Court assembled:
1111 The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:
1212 An Act relative to language access and inclusion.
1313 _______________
1414 PETITION OF:
1515 NAME:DISTRICT/ADDRESS :DATE ADDED:Adrian C. Madaro1st Suffolk1/20/2023Carlos González10th Hampden1/20/2023Steven Ultrino33rd Middlesex1/30/2023Joanne M. ComerfordHampshire, Franklin and Worcester1/25/2023Sal N. DiDomenicoMiddlesex and Suffolk1/25/2023Michael D. BradySecond Plymouth and Norfolk1/26/2023Lindsay N. Sabadosa1st Hampshire1/26/2023Frank A. Moran17th Essex1/30/2023Christine P. Barber34th Middlesex1/30/2023Sean Garballey23rd Middlesex1/30/2023Jack Patrick Lewis7th Middlesex1/30/2023David Henry Argosky LeBoeuf17th Worcester1/30/2023Mindy Domb3rd Hampshire1/31/2023Russell E. Holmes6th Suffolk1/31/2023Daniel Cahill10th Essex2/1/2023Tackey Chan2nd Norfolk2/2/2023Thomas M. Stanley9th Middlesex2/2/2023Mike Connolly26th Middlesex2/2/2023 2 of 2
1616 Antonio F. D. Cabral13th Bristol2/2/2023Jon Santiago9th Suffolk2/13/2023William C. Galvin6th Norfolk2/13/2023Michelle M. DuBois10th Plymouth2/13/2023Patricia A. Duffy5th Hampden2/13/2023Samantha Montaño15th Suffolk2/13/2023Walter F. TimiltyNorfolk, Plymouth and Bristol2/13/2023Kay Khan11th Middlesex2/13/2023Jason M. LewisFifth Middlesex2/13/2023Natalie M. Higgins4th Worcester2/13/2023James C. Arena-DeRosa8th Middlesex2/13/2023James B. EldridgeMiddlesex and Worcester2/13/2023Erika Uyterhoeven27th Middlesex2/13/2023Steven Owens29th Middlesex2/13/2023Vanna Howard17th Middlesex2/15/2023Jay D. Livingstone8th Suffolk2/15/2023Tram T. Nguyen18th Essex2/15/2023Jennifer Balinsky Armini8th Essex2/24/2023Rob Consalvo14th Suffolk2/24/2023Simon Cataldo14th Middlesex2/24/2023Michelle L. Ciccolo15th Middlesex3/6/2023Margaret R. Scarsdale1st Middlesex3/6/2023Rebecca L. RauschNorfolk, Worcester and Middlesex3/14/2023Dylan A. FernandesBarnstable, Dukes and Nantucket3/14/2023Christopher J. Worrell5th Suffolk3/14/2023Tommy Vitolo15th Norfolk3/15/2023 1 of 18
1717 HOUSE DOCKET, NO. 3616 FILED ON: 1/20/2023
1818 HOUSE . . . . . . . . . . . . . . . No. 3084
1919 By Representatives Madaro of Boston and González of Springfield, a petition (accompanied by
2020 bill, House, No. 3084) of Adrian C. Madaro, Carlos González and others for legislation to
2121 require state agencies to provide timely, culturally competent oral language services to all limited
2222 English proficiency individuals who seek to access services, programs, or activities. State
2323 Administration and Regulatory Oversight.
2424 The Commonwealth of Massachusetts
2525 _______________
2626 In the One Hundred and Ninety-Third General Court
2727 (2023-2024)
2828 _______________
2929 An Act relative to language access and inclusion.
3030 Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority
3131 of the same, as follows:
3232 1 SECTION 1. Title II of the General Laws, as appearing in the 2018 Official Edition, is
3333 2hereby amended by inserting after Chapter 6D the following chapter:-
3434 3 CHAPTER 6E. LANGUAGE ACCESS AND INCLUSION.
3535 4 Section 1. Definitions. For the purposes of this act, the following terms shall have the
3636 5following meanings —
3737 6 “Auxiliary aids and services” mean items, equipment or services that assist effective
3838 7communication between a deaf or hard of hearing individual and an individual who is not deaf or
3939 8hard of hearing. 2 of 18
4040 9 “Culturally competent” means having a set of congruent behaviors, attitudes and policies
4141 10that enables effective work in cross-cultural situations, in a manner which respects the beliefs,
4242 11interpersonal styles, attitudes, language and behaviors of service recipients.
4343 12 “Equal access” means to be informed of, participate in, and benefit from public services
4444 13offered by a state agency, at a level equal to English proficient individuals.
4545 14 “Language access plan” means an administrative blueprint by which an agency complies
4646 15with language access requirements. The plan shall outline the tasks to be undertaken, establish
4747 16deadlines by which actions will be taken, identify responsible personnel assigned to implement
4848 17the plan, and establish priorities relative to the implementation of these plans.
4949 18 “Language access services” means oral interpretation services, oral language services,
5050 19and written translation services, including auxiliary aids and services.
5151 20 “Limited English proficient” or “LEP” individuals means individuals who do not speak
5252 21English as their primary language and have a limited ability to speak, read, write, or understand
5353 22English.
5454 23 “Machine translation” means automated translation by computer software which
5555 24translates a text from the source language into the target language without human intervention.
5656 25 “Oral interpretation” means the act of listening to something in one language (source
5757 26language) and orally translating it into another (target language).
5858 27 “Oral language services” means various methods of providing verbal information and
5959 28interpretation through staff interpreters, bilingual or multilingual staff, telephone interpreter
6060 29services, and private interpreter services. 3 of 18
6161 30 “Outside service providers” include, but are not limited to, an organization that formally
6262 31or informally contracts with, routinely provides, or administers services the relevant state agency
6363 32requires, recommends, or to which it refers its clients.
6464 33 “Primary language” means the preferred language of the LEP individual.
6565 34 “Public contact position” means a position determined by the state agency to be one that
6666 35includes meeting, contacting and dealing with the public in the performance of the agency's
6767 36functions.
6868 37 “Qualified bilingual employee” means a staff person who is proficient in both the English
6969 38language and the non-English language to be used. Qualified bilingual employees may be
7070 39categorized as Tier 1 Bilingual Employees, or Tier 2 Bilingual Employees.
7171 40 “Qualified interpreter” is a person who is fluent in both the English language and the
7272 41non-English language to be used, and who, either by certification, training or experience, is
7373 42skilled in simultaneous interpretation.
7474 43 “Qualified multilingual employee” means a staff person who is proficient in the English
7575 44language and more than one non-English language to be used. Qualified multilingual employees
7676 45may be categorized as Tier 1 Multilingual Employees, or Tier 2 Multilingual Employees.
7777 46 “Qualified translator” means a person who has a thorough knowledge of writing, reading
7878 47and proofreading in both the English language and the non-English language to be used, either
7979 48by certification, training or experience, and thereby is able to render a text from one language
8080 49into another, maintaining its tone, style and complex meaning, observing the cultural nuances,
8181 50and remaining impartial to the content. 4 of 18
8282 51 “State agency” means an agency or executive department of state government.
8383 52 “Vital document” means a document containing information which, if not provided
8484 53accurately or in a timely manner, would have adverse consequences for the intended recipient,
8585 54including, but not limited to, documents that affect or relate to legal rights, privileges, or duties,
8686 55as well as applications, informational materials, notices, and complaint forms.
8787 56 “Written translation” means the replacement of a written text from one language (source
8888 57language) into an equivalent written text into another language (the target language).
8989 58 Section 2. Communications with the Public.
9090 59 A state agency shall provide equal access to services, programs, and activities serving
9191 60limited English proficient individuals in a reasonable timeframe, including:
9292 61 (a) Oral interpretation
9393 62 1. A state agency shall provide timely, culturally competent oral language services
9494 63to all LEP individuals who seek to access services, programs, or activities. State agencies may,
9595 64utilizing existing funds, contract with telephone-based interpretation services or community-
9696 65based organizations that provide interpretation to LEP individuals, in addition to utilizing
9797 66qualified Tier 1 bilingual or multilingual employees.
9898 67 2. A state agency shall notify every person inquiring about services, every applicant,
9999 68and every recipient of services of their right to timely oral interpretation in their primary
100100 69language. 5 of 18
101101 70 3. A state agency that significantly relies on outside service providers to fulfill the
102102 71agency’s responsibilities to the public shall ensure the implementation of the requirements of
103103 72Section 2(a)(1) and Section 2(a)(2) within those outside organizations’ policies and practices.
104104 73 (b) Written translation
105105 74 1. A state agency shall issue vital documents in the following languages: Arabic,
106106 75Cape Verdean Creole, Chinese (Simplified and Traditional), French, Haitian Creole, Khmer,
107107 76Korean, Portuguese, Russian, Spanish, Vietnamese and any other languages deemed necessary
108108 77by the agency’s language access survey.
109109 78 2. A state agency shall translate all notices and materials that explain its services in
110110 79the languages stated above.
111111 80 3. A state agency shall utilize qualified translators or Tier 1 bilingual or multilingual
112112 81employees, to translate notices, materials, and vital documents. Agencies shall not rely solely on
113113 82machine translation of notices, materials, and vital documents. A state agency that significantly
114114 83relies on outside service providers to fulfill the agency’s responsibilities to the public shall
115115 84ensure the implementation of the requirements of Section 2(b)(1) and Section 2(b)(2) by the
116116 85outside service provider.
117117 86 4. LEP individuals whose primary language is not covered under Section 2(b)(1) or
118118 87Section 2(b)(2) are entitled to the oral interpretation of vital documents into their primary
119119 88language.
120120 89 (c) Websites 6 of 18
121121 90 1. If a state agency maintains one or more websites for use by the public, the agency
122122 91shall provide the website in the following languages: Arabic, Cape Verdean Creole, Chinese
123123 92(Simplified and Traditional), French, Haitian Creole, Khmer, Korean, Portuguese, Russian,
124124 93Spanish, Vietnamese and any other languages deemed necessary by the agency’s language
125125 94access survey. The state agency shall ensure that its websites and online application materials are
126126 95mobile compatible and that they satisfy or exceed the official Federal Plain Language
127127 96Guidelines, March 2011, Rev. 1, May 2011 for the Plain Writing Act of 2010.
128128 97 2. Agencies shall not rely solely on machine translation for the translation of its
129129 98websites. A state agency shall utilize qualified translators or Tier 1 bilingual or multilingual
130130 99employees to translate its websites.
131131 100 3. A state agency that maintains one or more websites for use by the public shall
132132 101provide forms and processes for submitting complaints of alleged violations of this act on the
133133 102homepage of the website. The forms and processes shall be translated into the languages stated
134134 103above.
135135 104 Section 3. Language Access Plans
136136 105 (a) Requirements of language access plans
137137 106 1. A state agency shall develop a language access plan to implement protocols for
138138 107providing services to LEP individuals and deaf or hard of hearing individuals in accordance with
139139 108this act. After the language access plan is implemented, the agency shall update its language
140140 109access plan every two years based upon the most recent language access survey. The language
141141 110access plan shall include: 7 of 18
142142 111 i. The state agency shall conduct a needs assessment that includes data on the
143143 112language composition of the population served by the agency, including American Sign
144144 113Language. The agency shall determine the percentage of the eligible service population who are
145145 114non-English speakers, LEP, or deaf or hard of hearing; the frequency with which the agency
146146 115provides services to non-English speakers and LEP and deaf or hard of hearing individuals; and
147147 116the primary languages used by non-English or LEP individuals in the agency’s service area. The
148148 117needs assessment shall also identify all points of contact between the agency and the public, and
149149 118all potential language or language-related barriers to services and programs, including the
150150 119location of offices.
151151 120 ii.The state agency shall identify available language resources and staff to deliver
152152 121services, programs, and activities to LEP individuals and deaf or hard of hearing individuals who
153153 122require auxiliary aids and services, including existing staff who can provide linguistically,
154154 123culturally, and technically proficient interpretation services. The language resources assessment
155155 124shall detail the language services available under existing state contracts for in-person
156156 125interpretation, telephone interpretation, and translation, and determine the steps needed to make
157157 126these services available for staff use, including equipment and training.
158158 127 iii.Language service protocols shall provide staff with procedures and instructions
159159 128for securing or procuring language services, and designed for ease of use, with minimal approval
160160 129or documentation required.
161161 130 2. To complete its needs assessment and language resources assessment, a state
162162 131agency shall conduct a language survey of each of its statewide and local offices every three
163163 132years to provide the following: 8 of 18
164164 133 i. a calculation of the percentage of LEP individuals served by the agency’s central
165165 134and local offices, categorized by primary language.
166166 135 ii.a determination of whether the use of oral language services and written
167167 136translation is reliably serving the language needs of the individuals served by the agency.
168168 137 iii.a determination of whether the use of auxiliary aids and services is reliably
169169 138serving the language needs of the individuals served by the agency.
170170 139 iv.an evaluation of whether contracted interpreter services are working effectively.
171171 140 v. an evaluation of the effectiveness of annual language access training.
172172 141 vi.a description of the agency’s procedures for identifying language needs at central
173173 142and local offices and assigning qualified bilingual or multilingual employees to those offices.
174174 143 vii.a description of agency procedures for recruiting and retaining qualified bilingual
175175 144or multilingual employees in central and local offices.
176176 145 viii.the number of qualified bilingual or multilingual employees, in public contact
177177 146positions in each central and local office, and the languages they speak other than English.
178178 147 ix.a description of any training the agency provides to its staff on the provision of
179179 148services to LEP and deaf or hard of hearing individuals, frequency of training, and date of most
180180 149recent training.
181181 150 x. a description of complaints regarding language access received by the agency
182182 151since submitting its most recent report under Section 6, and the agency’s procedures for
183183 152accepting and resolving these complaints. 9 of 18
184184 153 xi.a description of the agency’s procedures for identifying vital documents for
185185 154translation.
186186 155 Section 4. Personnel.
187187 156 Coordinators
188188 157 1. A state agency shall designate a language access coordinator whose sole
189189 158responsibility is to focus upon language access needs and the agency’s compliance with this act,
190190 159in consultation with the language access advisory board. State agencies with multiple offices or
191191 160divisions shall designate regional language access coordinators who shall address the language
192192 161access needs of the relevant region and train the regions’ staff on compliance with this act.
193193 162Regional language access coordinators shall report to the language access coordinator.
194194 163 2. Language access coordinators shall maintain a centralized, electronic, searchable
195195 164language access database containing the following data, which shall be submitted to the office of
196196 165access and opportunity, and to the language access advisory board, including:
197197 166 i. all formal and informal requests for language access services and the status of
198198 167those requests;
199199 168 ii.all language access-related complaints, including complaints of language
200200 169discrimination and/or disability discrimination in cases of the deaf or hard of hearing;
201201 170 iii.the status and progress of all such requests and complaints;
202202 171 iv.the resolution of all such requests and complaints, including decisions by the
203203 172regional and central offices; 10 of 18
204204 173 v. the reasons for full and partial denials of requests for language services;
205205 174 vi.the office(s) handling the relevant case/service.
206206 175 (b) Staffing
207207 176 1. A state agency shall employ a sufficient number of qualified bilingual or
208208 177multilingual employees in public contact positions or as interpreters to assist employees in public
209209 178contact positions, to ensure provision of information and services in a person’s preferred
210210 179languages.
211211 180 2. A bilingual or multilingual staff member shall not provide interpretation in
212212 181adversarial proceedings when the state agency that employs the bilingual staff member is a party
213213 182to the proceedings.
214214 183 3. A bilingual or multilingual staff member may provide language services to LEP
215215 184individuals and those who are deaf or hard of hearing, in accordance with their skill level as
216216 185determined by the applicable regional language access coordinator. A bilingual employee shall
217217 186be classified into one of the following two tiers, and shall provide interpretation in accordance
218218 187with that tier.
219219 188 i. Tier 1 bilingual or multilingual employee: Tier 1 employees must have formal
220220 189certification, training in interpretation, or sufficient experience with interpreting in the specific
221221 190subject matter. If the employer does not regularly employ a person that may be classified as a
222222 191Tier 1 employee, the employer must hire a third-party contractor or service to fulfill these
223223 192interpreting needs. 11 of 18
224224 193 ii.Tier 2 bilingual or multilingual employee: Tier 2 employees have the skill and
225225 194capacity to communicate directly with clients regarding routine or common business matters.
226226 195Tier 2 employees need not have formal certification, but shall be proficient in the non-English
227227 196language.
228228 197 iii.Tier 1 and Tier 2 employees must be capable of communicating both receptively
229229 198and expressively in English and the non-English language, and be without interest in the matter
230230 199or outcome. Qualified bilingual or multilingual employees shall agree in writing to, the ethical
231231 200and confidentiality requirements associated with interpreting pursuant to the American
232232 201Translators Association Code of Ethics and Professional Practice.
233233 202 4. Any employee who is regularly acting as an interpreter or translator must be
234234 203reasonably compensated for that additional work.
235235 204 (c) Training
236236 205 1. Regional language access coordinators and the language access coordinators shall
237237 206train all employees of a state agency to effectively obtain and utilize the services of language
238238 207interpreters and translators. A state agency may provide language access trainings for outside
239239 208service providers they have engaged; provided that the outside service providers lack sufficient
240240 209resources or capacity to hold such trainings independently.
241241 210 2. Regional language access coordinators, in conjunction with the language access
242242 211coordinator, shall conduct training for every new hire and for every employee annually thereafter
243243 212on the language access plan, and provide any materials necessary for staff to readily access the
244244 213language access plan as needed. 12 of 18
245245 214 Section 5. Language Access Advisory Board.
246246 215 (a) There is established, for oversight and the provision of technical assistance, a
247247 216language access advisory board to ensure equal access to services, programs, and activities
248248 217offered by a state agency for LEP and deaf or hard of hearing individuals. The board shall be co-
249249 218chaired by a staff member from the office of access and opportunity, and one other member of
250250 219the advisory board voted upon by the board itself. The members of the advisory board shall be
251251 220appointed within 90 days after the effective date of this act, and shall serve 4-year terms.
252252 221Members whose terms have expired may serve until a successor is duly chosen. The board shall
253253 222meet no less than 4 times annually.
254254 223 (b) Composition
255255 224 The language access advisory board shall include:
256256 225 1. three members appointed by the Massachusetts Immigrant and Refugee Advocacy
257257 226Coalition from prevalent LEP populations within Massachusetts, as determined by the most
258258 227recent United States Census data, who has an interest in language access reform;
259259 228 2. one member from the deaf or hard of hearing community who has an interest in
260260 229language access reform, appointed by the Disability Law Center;
261261 230 3. one member appointed by the Massachusetts Law Reform Institute;
262262 231 4. one member appointed by the Massachusetts Appleseed Center for Law &
263263 232Justice;
264264 233 5. one member appointed by the Massachusetts Language Access Coalition; 13 of 18
265265 234 6. one member appointed by Greater Boston Legal Services;
266266 235 7. one member appointed by the Justice Center of Southeast Massachusetts;
267267 236 8. one member appointed by MetroWest Legal Services;
268268 237 9. one member appointed by the Central West Justice Center;
269269 238 10.one member appointed by the Northeast Justice Center; and
270270 239 11.one member appointed by the New England Translators Association, or by a
271271 240similar professional association promoting best practices in translation and interpretation, who is
272272 241a translation or interpretation specialist.
273273 242 (c) Advisory board responsibilities
274274 243 The advisory board shall support the relevant state agencies to achieve compliance with
275275 244this act by:
276276 245 providing guidance and technical assistance to the state agencies;
277277 246 advising language access coordinators of the state agencies in the development and
278278 247review of their language access plan;
279279 248 reviewing biennial reports from the state agencies, and make recommendations for steps
280280 249toward compliance.
281281 250 disseminating recommendations to state agencies to reduce identified barriers for serving
282282 251the LEP and deaf or hard of hearing population. The language access advisory board, in 14 of 18
283283 252formulating its recommendations, shall take into account the best practices and policies in other
284284 253states and jurisdictions; and
285285 254 other activities to help state agencies achieve compliance with this act.
286286 255 Section 6. Reporting.
287287 256 (a) Reporting requirements
288288 257 1. Every 3 years following a state agency’s full implementation of this act, the State
289289 258agency shall submit to the joint committee on ways and means, the joint committee on state
290290 259administration and regulatory oversight, the language access advisory board and the office of
291291 260access and opportunity, a report on the data collected under Section 3(a)(2).
292292 261 2. The report shall be disaggregated and cross tabulated by:
293293 262 i. primary language;
294294 263 ii.disability status;
295295 264 iii.race;
296296 265 iv.ethnicity;
297297 266 v. age;
298298 267 vi.gender; and
299299 268 vii.low-income status
300300 269 3. The report shall be publicly available in multiple languages, and be provided in
301301 270plain language that community members can understand; and 15 of 18
302302 271 4. The report shall be presented in a manner that protects the privacy of individuals.
303303 272 Section 7. Relief.
304304 273 (a) Relief potentials
305305 274 1. Any person or class of persons claiming to be aggrieved by a state agency for
306306 275failure to provide language access for benefits or services according to the terms of this act shall
307307 276have the right to institute and prosecute a civil action in the district, superior, housing, probate or
308308 277land court department for injunctive and other appropriate equitable relief including an award of
309309 278actual and consequential damages. Should the person or persons prevail, they shall be entitled to
310310 279an award of the costs of the litigation including expert witness fees, reasonable attorneys' fees in
311311 280an amount to be fixed by the court, and prejudgment and post judgment interest.
312312 281 2. The Massachusetts commission against discrimination may commence a civil
313313 282action to seek relief for a violation of this act.
314314 283 3. The attorney general may also commence a civil action to seek relief for a
315315 284violation of this act.
316316 285 Section 8. Office of access and opportunity.
317317 286 The office of access and opportunity of the executive office for administration and
318318 287finance shall have the following responsibilities:
319319 288 1. Accept and investigate complaints submitted to the office of access and
320320 289opportunity by individuals who have been unable to obtain timely language access services in
321321 290any state agency. 16 of 18
322322 291 2. Annually provide copies of all complaints as detailed in Section 8(a)(1)(i) to the
323323 292language access advisory board.
324324 293 3. Where an agency does not provide equal access, eliminate the language access
325325 294barrier using informal methods, including conference, conciliation, mediation, or persuasion.
326326 295Where the language access barrier cannot be eliminated by informal methods, the office of
327327 296access and opportunity shall submit written compliance requirements to the state agency. The
328328 297office of access and opportunity may request the state agency to notify it within a specified time,
329329 298of any action taken on its requirements. Further, the office of access and opportunity may require
330330 299a state agency to increase the frequency of the reporting every six months, as it deems necessary,
331331 300or as requested by the language access advisory board.
332332 301 4. In consultation with the language access advisory board, create multilingual
333333 302signage informing LEP individuals of their right to free oral language services, for dissemination
334334 303to state agencies.
335335 304 (a) Conflicting law
336336 305 1. It is the intent of the legislature that the provisions of this act be guided by Title
337337 306VI of the Civil Rights Act of 1964, Executive Order No. 13166, and the federal rules and
338338 307regulations adopted in implementation thereof, except that if the laws of the commonwealth
339339 308prescribe stronger protections and prohibitions, the programs and activities subject to this act
340340 309shall be subject to the stronger protections and prohibitions.
341341 310 Section 9. Language Access Implementation Schedule
342342 311 1. On or before 1 year after this bill is enacted, there shall be full implementation by: 17 of 18
343343 312 i. MassHealth
344344 313 ii.the department of children and families
345345 314 iii.the department of early education and care
346346 315 iv.the department of elementary and secondary education
347347 316 v. the department of housing and community development
348348 317 vi.the department of transitional assistance
349349 318 vii.the department of unemployment assistance
350350 319 viii.the registry of motor vehicles
351351 320 ix.the department of public health
352352 321 x. Massachusetts office for victim assistance
353353 322 xi.the department of mental health
354354 323 xii.the office of access and opportunity
355355 324 2. On or before 2 years after this bill is enacted, there shall be full implementation
356356 325by all agencies or departments within:
357357 326 i. the executive office of education
358358 327 ii.the executive office of health and human services
359359 328 iii.the executive office of housing and economic development
360360 329 iv.the department of revenue child support enforcement division 18 of 18
361361 330 v. the district attorneys of Massachusetts
362362 331 vi.the executive office of public safety and security
363363 332 vii.the Massachusetts commission against discrimination
364364 333 3. On or before 3 years after this bill is enacted, there shall be full implementation
365365 334by all agencies or departments within:
366366 335 i. the executive office for administration and finance
367367 336 ii.the executive office of energy and environmental affairs
368368 337 iii.the executive office of labor and workforce development
369369 338 iv.the executive office of public safety and security
370370 339 v. the executive office of technology services and security
371371 340 vi.the executive office of transportation and public works
372372 341 vii.the department of revenue
373373 342 viii.the disabled protection commission
374374 343 ix.the sheriffs of Massachusetts
375375 344 x. the Massachusetts office of consumer affairs and business regulation
376376 345 xi.the cannabis control commission
377377 346 4. Additional state agencies may be beholden to this statute as determined by the
378378 347language access advisory board, in consultation with the office of access and opportunity.