Massachusetts 2023-2024 Regular Session

Massachusetts House Bill H644 Compare Versions

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22 HOUSE DOCKET, NO. 637 FILED ON: 1/15/2023
33 HOUSE . . . . . . . . . . . . . . . No. 644
44 The Commonwealth of Massachusetts
55 _________________
66 PRESENTED BY:
77 Tram T. Nguyen
88 _________________
99 To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
1010 Court assembled:
1111 The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:
1212 An Act protecting vulnerable elders from abuse.
1313 _______________
1414 PETITION OF:
1515 NAME:DISTRICT/ADDRESS :DATE ADDED:Tram T. Nguyen18th Essex1/14/2023James K. Hawkins2nd Bristol1/27/2023 1 of 14
1616 HOUSE DOCKET, NO. 637 FILED ON: 1/15/2023
1717 HOUSE . . . . . . . . . . . . . . . No. 644
1818 By Representative Nguyen of Andover, a petition (accompanied by bill, House, No. 644) of
1919 Tram T. Nguyen and James K. Hawkins relative to protecting vulnerable elders from abuse.
2020 Elder Affairs.
2121 The Commonwealth of Massachusetts
2222 _______________
2323 In the One Hundred and Ninety-Third General Court
2424 (2023-2024)
2525 _______________
2626 An Act protecting vulnerable elders from abuse.
2727 Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority
2828 of the same, as follows:
2929 1 SECTION 1. Section 4 of chapter 19A of the General Laws, as appearing in the 2020
3030 2Official Edition, is hereby amended by striking out the first paragraph and inserting in place
3131 3thereof the following paragraph:-
3232 4 The department shall be the principal agency of the commonwealth to mobilize the
3333 5human, physical, and financial resources available to plan, develop, and implement innovative
3434 6programs to insure the dignity and independence of all elderly persons in the commonwealth,
3535 7including the planning, development, and implementation of a home care program for the elderly
3636 8in the communities of the commonwealth.
3737 9 SECTION 2. Section 14 of said chapter 19A, as so appearing, is hereby amended by
3838 10striking out the second paragraph, and inserting in place thereof the following paragraphs:-
3939 11 “Abuse”, (a) an act or omission which results in serious physical or emotional injury to
4040 12an elderly person or financial exploitation of an elderly person; (b) the failure, inability or 2 of 14
4141 13resistance of a caretaker to provide for the elderly person one or more of the necessities essential
4242 14for physical and emotional well-being without which the elderly person’s safety would be
4343 15compromised; or (c) the failure, inability, or resistance of an elderly person to provide for
4444 16themself one or more of the necessities essential for physical and emotional well-being without
4545 17which the elderly person’s safety would be compromised. No person shall be considered to be
4646 18abused or neglected for the sole reason that such person is being furnished or relies upon
4747 19treatment in accordance with the tenets and teachings of a church or religious denomination by a
4848 20duly accredited practitioner thereof. No elderly person residing in a prison or house of correction
4949 21shall be considered to be abused or neglected for the sole reason that a staff member, contractor,
5050 22or volunteer uses physical contact with the person which harms that person, if: (a) the physical
5151 23contact with the elderly person occurs in the course of carrying out the staff member, contractor,
5252 24or volunteer’s official duties performed in accordance with the regulations contained at 103
5353 25C.M.R.; and (c) both the type of physical contact involved and the amount of force used are
5454 26necessary in order to carry out the staff member, contractor, or volunteer’s official duties.
5555 27 Physical contact with an elderly person residing in a prison or house of correction which
5656 28harms that elderly person, and which occurs for the purpose of retaliating against that elderly
5757 29person, shall constitute abuse.
5858 30 SECTION 3. Said section 14 of said chapter 19A, as so appearing, is hereby further
5959 31amended by striking out the third paragraph, and inserting in place thereof the following
6060 32paragraph:-
6161 33 “Caretaker”, the person or agency responsible for the care of an elderly person, which
6262 34responsibility may arise: (a) as the result of a family relationship; (b) by a voluntary or 3 of 14
6363 35contractual duty undertaken on behalf of an elderly person, or (b) by a fiduciary duty imposed by
6464 36law. Caretakers shall include any person or agency responsible for an elderly person’s health or
6565 37welfare in any custodial or residential facility unless that facility is licensed under sections 51,
6666 3857D or 71 of chapter 111. A person or agency responsible for the health or welfare of an elderly
6767 39person who has been involuntarily committed under chapter 123 shall be a caretaker, even if the
6868 40facility in which the elder resides is licensed under sections 51, 57D, or 71 of chapter 111.
6969 41 SECTION 4. Said section 14 of said chapter 19A, as so appearing, is hereby further
7070 42amended by adding the following paragraph:-
7171 43 “State agency”, any agency of the commonwealth, including town, city, county, and other
7272 44municipal government agencies, that provides services or treatment to elderly persons, including
7373 45private agencies providing such services or treatment pursuant to a contract or agreement with an
7474 46agency of the commonwealth.
7575 47 SECTION 5. Section 15 of said chapter 19A, as so appearing, is hereby amended by
7676 48striking out subsections (d), (e), and (f) and inserting in the place thereof the following
7777 49subsections:-
7878 50 (d) No person required to report pursuant to the provisions of subsection (a) shall be
7979 51liable in any civil or criminal action by reason of such report; provided, however, that such
8080 52person did not perpetrate, inflict or cause said abuse. No other person making such a report
8181 53pursuant to the provisions of subsection (b) or (c) shall be liable in any civil or criminal action by
8282 54reason of such report if it was made in good faith; provided, however, that such person did not
8383 55perpetrate, inflict or cause said abuse. Any person making a report under subsection (a), (b) or 4 of 14
8484 56(c) who, in the determination of the department or the district attorney may have perpetrated,
8585 57inflicted or caused said abuse may be liable in a civil or criminal action by reason of such report.
8686 58 (e) No person, employer, or agency may discharge, demote, transfer, reduce pay, benefits
8787 59or work privileges, prepare a negative work performance evaluation, or in any manner
8888 60discriminate against or thereafter take any other retaliatory action against any employee, client or
8989 61other person for filing a report with the department, testifying in any department proceeding or
9090 62providing information to the department or their designee in the course of an investigation of
9191 63alleged abuse of an elderly person. Any person who takes such prohibited action against an
9292 64employee, client or other person may be liable to that employee, client or other person for treble
9393 65damages, costs and attorney's fees. If the party alleged to have retaliated under this section was a
9494 66state agency, sovereign immunity shall not be a defense to the action. A violation of an
9595 67employee's rights under this section shall constitute a prohibited retaliatory action under
9696 68subsection (b) of section 185 of chapter 149 if the employee is an employee for purposes of said
9797 69section 185. A person who willfully files a false report of abuse with the department or willfully
9898 70testifies falsely or willfully provides the department or any designated investigating agency with
9999 71false information in the course of an investigation or any other department proceeding shall not
100100 72be afforded the protections of this subsection.
101101 73 (f) Reports made pursuant to subsections (a) and (b) shall contain the name, address
102102 74where the elderly person may be contacted, and approximate age of the elderly person who is the
103103 75subject of the report, information regarding the nature and extent of the abuse, the name of the
104104 76person's caretaker, if known, any medical treatment being received or immediately required, if
105105 77known, any other information the reporter believes to be relevant to the investigation, and the
106106 78name and address of the reporter and where said reporter may be contacted, if the reporter wishes 5 of 14
107107 79to provide said information. The department shall publicize the provisions of this section and the
108108 80process by which reports of abuse shall be made.
109109 81 SECTION 6. Said section 15 of said chapter 19A, as so appearing, is hereby amended by
110110 82adding the following subsection:-
111111 83 (g) Any privilege established by sections one hundred and thirty-five A and one hundred
112112 84and thirty-five B of chapter one hundred and twelve or section twenty B of chapter two hundred
113113 85and thirty-three relating to the exclusion of confidential communications shall not prohibit the
114114 86filing of a report pursuant to the provisions of subsection (a), (b) or (c).
115115 87 SECTION 7. Section 16 of said chapter 19A, as so appearing, is hereby amended by
116116 88striking out subsection (a) and asserting in place thereof the following subsection:-
117117 89 (a) Subject to appropriation, the department shall develop a coordinated system of
118118 90protective services for all elderly persons in the commonwealth, except those residing in
119119 91facilities licensed under sections 51, 57D, or 71 of chapter 111, who are determined to be abused.
120120 92The protective services system shall also extend to any elderly persons who have been
121121 93involuntarily committed pursuant to chapter 123, even if they reside in a facility licensed under
122122 94sections 51, 57D, or 71 of chapter 111. In planning this system, the department shall require
123123 95input from other protective service agencies and other agencies currently involved in the
124124 96provision of social, health, legal, nutritional and other services to the elderly, as well as elderly
125125 97advocacy organizations.
126126 98 SECTION 8. Section 16 of said chapter 19A, as so appearing, is hereby amended by
127127 99adding the following subsections:- 6 of 14
128128 100 (g) If the department receives a report which alleges the abuse of an elderly person whose
129129 101caretaker is a state agency, the department shall notify the general counsel of the office of the
130130 102secretary of health and human services, or his designee, within such office, and the state agency
131131 103which provides services to the elderly person. The department shall investigate the abuse and
132132 104arrange for protective services, as provided in section 18. The department shall take reasonable
133133 105steps to avoid unnecessary, unwarranted or counterproductive duplication between any internal
134134 106investigation or inquiry by the state agency and the department’s investigation. The state agency
135135 107may, at its discretion, utilize the department’s investigation in lieu of an internal investigation
136136 108conducted by said state agency.
137137 109 (h) The department is authorized to gain immediate access to facilities controlled by state
138138 110agencies upon receiving a report of elder abuse in such facilities, and to request the disclosure of
139139 111documents pertaining to allegations of abuse occurring within such facilities.
140140 112 (i) If the department receives a report which alleges the abuse of an elderly person whose
141141 113caretaker is not a state agency, and who: (1) resides in a facility not licensed under sections 51,
142142 11457D or 71 of chapter 111; or (2) is involuntarily committed pursuant to chapter 123, the
143143 115department shall investigate the abuse and arrange for protective services, as provided in section
144144 11618.
145145 117 (j) If the department receives a report which alleges the abuse of an elderly person who
146146 118resides in a facility licensed under sections 51, 57D, or 71 of chapter 111, who is not
147147 119involuntarily committed pursuant to chapter 123, the department shall refer immediately such
148148 120report to the department of public health. 7 of 14
149149 121 (k) The department shall provide training to all employees conducting investigations or
150150 122furnishing protective services to elderly persons in the care of state agencies that is specifically
151151 123focused on best practices when responding to claims of abuse in prisons, jails, commitment
152152 124centers, and other custodial settings.
153153 125 (l) The department shall issue and implement regulations to ensure that elders in prisons,
154154 126jails, civil commitment centers, houses of correction, and similar facilities are notified of the
155155 127department’s protective services program and how to report abuse under this chapter.
156156 128 SECTION 9. Said chapter 19A is hereby further amended by striking out section 18, as
157157 129so appearing, and inserting in place thereof the following section:-
158158 130 (a) The department or its designated agency shall assess and evaluate the information
159159 131reported pursuant to the provisions of section fifteen.
160160 132 Such assessment shall include a visit to the residence of the elderly person who is the
161161 133subject of the report, or the facility in which they are living, and may include consultations with
162162 134appropriate service agencies and individuals who have knowledge of the elderly person's
163163 135situation including the person filing the report. The elderly person who is the subject of the
164164 136report shall receive written notice that an assessment is being conducted and shall have the right
165165 137to review the file and report developed as a result of the assessment.
166166 138 (b) If the elderly person resides in a facility, the assessment shall include a visit to the
167167 139facility, an evaluation of the environment of the facility, and a written determination of the risk
168168 140of physical or emotional injury to any other residents or elderly persons in the same facility. 8 of 14
169169 141 (c) If the assessment results in a determination that the elderly person is suffering from
170170 142abuse, the department or the designated agency shall evaluate the elderly person's functional
171171 143capacity, situation, and resources and shall develop a service plan for the provision of protective
172172 144services. Said plan shall be appropriate to the needs of the elderly person and shall utilize the
173173 145least restrictive alternatives.
174174 146 The department shall adopt rules and regulations establishing time limits for the
175175 147completion of assessments and evaluations and for the implementation of service plans;
176176 148provided, however, that if an emergency exists, assessments shall be completed within twenty-
177177 149four hours of the receipt of the report.
178178 150 If an assessment results in a determination that the elderly person has suffered serious
179179 151abuse, the department or designated agency shall report such determination to the district
180180 152attorney of the county where the abuse occurred within forty-eight hours. The district attorney
181181 153may investigate and decide whether to initiate criminal proceedings.
182182 154 (d) If the elderly person’s caretaker is a state agency, upon the completion of the
183183 155assessment, the department may forward a copy of the report developed as a result of the
184184 156assessment to the state agency and any other agency of the Commonwealth who has jurisdiction
185185 157over the alleged victim, the matter under investigation, or associated professional misconduct,
186186 158including, but not limited to, the attorney general or appropriate district attorney, for possible
187187 159prosecution or the imposition of remedial or disciplinary measures in accordance with the
188188 160requirements of any applicable law or regulation.
189189 161 The report shall contain the information acquired during the assessment and all other
190190 162information deemed appropriate by the department, including appropriate recommendations to 9 of 14
191191 163remedy any substantiated abuse and improve the safety of elderly persons cared for by the state
192192 164agency.
193193 165 In addition, regardless of whether abuse is substantiated or not, the designated
194194 166investigator may make a determination that a violation of other state statutes and/or regulations
195195 167may exist and whether such a violation poses a risk of harm to elderly persons. If such a
196196 168violation is suspected the investigator may make recommendations regarding actions needed to
197197 169remedy the suspected violation, including, but not limited to, referral of the matter to the
198198 170appropriate agency of the commonwealth that has jurisdiction over the violation.
199199 171 (e) The department or the designated agency shall provide or arrange for protective
200200 172services in accordance with the service plan developed pursuant to the provisions of subsection
201201 173(c). Protective services shall include, but not be limited to, the following: the capacity to respond
202202 174to an emergency; protective services case work; the capacity to provide or arrange for a
203203 175homemaker, home-health aide, transportation, legal assistance, counseling, nutrition services,
204204 176guardianship and conservatorship, protective order through the court, emergency shelter, foster
205205 177care, adult day care services, assistance in applying for medical parole, as described in section
206206 178119A of chapter 127, and assistance in applying for a reasonable accommodation.
207207 179 (g) The department or the designated agency is authorized to arrange for additional
208208 180services necessary to assist and protect elderly persons who have been abused, including, but not
209209 181limited to, the following: medical care, mental health care and emergency financial assistance.
210210 182 SECTION 10. Section 22 of said chapter 19A, as so appearing, is hereby amended by
211211 183adding the following paragraph:- 10 of 14
212212 184 No elderly person residing in a prison, jail, civil commitment center, house of correction,
213213 185or similar facility shall be charged for the provision of protective services.
214214 186 SECTION 11. Said chapter 19A is hereby further amended by striking out section 24, as
215215 187so appearing, and inserting in place thereof the following section:-
216216 188 (a) Within 120 days following the end of each fiscal year, the department shall submit a
217217 189report to the governor, the general court and the public which shall include a description of the
218218 190activities of the department and all designated agencies pursuant to sections fourteen to 26,
219219 191inclusive, during the preceding fiscal year. Said report shall contain:
220220 192 (1) statistical information about the number and types of reports received under section
221221 193fifteen;
222222 194 (2) the results of the assessments and evaluations conducted and the amount, type and
223223 195costs of services provided under section eighteen;
224224 196 (3) information on the quality of services provided and the results of such services in
225225 197terms of alleviating abuse;
226226 198 (4) the number of reports of abuse of elderly persons in the care of a state agency;
227227 199 (5) the number of reports of abuse of elderly persons in the care of a state agency that
228228 200resulted in a substantiated finding of abuse;
229229 201 (6) the number of cases referred by the department to a prosecutor;
230230 202 (7) the number of cases referred to a prosecutor in which the elderly person who was
231231 203abused was in the care of a state agency; 11 of 14
232232 204 (8) any recommendations issued by the department to a state agency for the purpose of
233233 205preventing and remediating elder abuse;
234234 206 (9) the number of reports of abuse of elderly persons in covered facilities, who are not in
235235 207the care of a state agency; and
236236 208 (10) the number of reports of abuse of elderly persons in covered facilities, who are not in
237237 209the care of a state agency, which resulted in a substantiated finding of abuse.
238238 210 (b) Said report shall identify problems that may arise in the implementation of this
239239 211chapter and shall contain the recommendations of the department for action on the part of the
240240 212legislature.
241241 213 (c) Within 120 days following the end of each fiscal year, each state agency responsible
242242 214for the care or custody of elderly persons shall submit a report to the governor, the general court
243243 215and the public, describing the state agency’s actions taken during the preceding three fiscal years
244244 216in response to recommendations issued to the state agency by Elder Affairs, if any
245245 217recommendations were made during the preceding three fiscal years. Said report shall also
246246 218include the number and type of employment actions taken as a result of substantiated findings of
247247 219abuse of elderly persons within the agency’s care.
248248 220 SECTION 12. Section 25 of said chapter 19A, as so appearing, is hereby amended by
249249 221striking out the word “twenty-four,” and inserting in place thereof the word “twenty-six.”
250250 222 SECTION 13. Said chapter 19A is hereby further amended by striking out section 26, as
251251 223so appearing, and inserting in place thereof the following section:-
252252 224 Section 26. 12 of 14
253253 225 (a) Nothing in this chapter shall be construed to be a limitation of the powers and
254254 226responsibilities assigned by law to other departments or agencies, nor shall this chapter be
255255 227construed to relieve any such department or agency of its obligations to investigate and respond
256256 228appropriately to alleged incidents of abuse.
257257 229 (b) If the department determines that an investigation under this section or section 18
258258 230would duplicate or interfere with an ongoing investigation by law enforcement officials
259259 231concerning possible criminal conduct arising out of the same conduct, it may, in consultation
260260 232with the secretary of health and human services, delay or defer such investigation, if the
261261 233department determines that the health and the safety of elderly persons shall not be adversely
262262 234affected thereby and that the department's ability to conduct a later investigation shall not be
263263 235unreasonably impaired by such delay or deferral. In all cases including, but not limited to, those
264264 236in which the department agrees to delay or defer its investigation, the attorney general or district
265265 237attorney shall keep the department informed of the status of the criminal investigation and the
266266 238department shall provide to the attorney general or the district attorney any and all information
267267 239that may be relevant to the criminal investigation. In cases in which the department agrees to
268268 240delay or defer its investigation, it shall monitor the progress of the criminal investigation and
269269 241shall determine, after consultation with such law enforcement agencies, when or whether the
270270 242department’s investigation should be initiated or resumed.
271271 243 (c) If the department or a protective services agency receives a report of abuse of an
272272 244elderly person who is in the care or custody of a state agency, the state agency shall immediately
273273 245allow the department or the protective services agency to enter and inspect facilities of the state
274274 246agency. The state agency shall furnish a space in which an investigator or investigators may meet
275275 247confidentially with the elderly person and any necessary witnesses for any length of time deemed 13 of 14
276276 248necessary by the protective services agency. The state agency shall allow the investigator to meet
277277 249with the elderly person and any necessary witnesses. If the elderly person is in need of medical
278278 250care, the investigator shall collaborate with the state agency to ensure that the elderly person
279279 251receives appropriate medical care.
280280 252 (d) The department shall have full access to any facility run by a state agency which is
281281 253responsible for the care of elderly persons, in consultation with the leaders of the state agency.
282282 254The state agency shall provide the department access to any relevant records pertaining to a
283283 255report of abuse and the alleged victim.
284284 256 (e) If, upon completion of investigation of a report of abuse of an elderly person whose
285285 257caretaker is a state agency there is reasonable cause to conclude that such abuse did occur, or
286286 258whenever, upon its own motion, the department determines that a formal hearing is necessary to
287287 259ascertain the scope and remedy of such abuse of elderly persons whose caretaker is a state
288288 260agency, the department may initiate a formal investigation, including a hearing, to determine the
289289 261nature and the extent of such abuse and what recommendations, if any, should be made with
290290 262respect to such occurrence. Testimony in department proceedings may, in the discretion of the
291291 263department, be recorded and taken under oath. The department may, in its discretion, permit any
292292 264party to testify, to call and examine witnesses, to introduce evidence or to cross-examine
293293 265witnesses. Before testifying, all witnesses shall be given a copy of the regulations governing the
294294 266department proceedings. Each witness shall be entitled to be represented by counsel and may
295295 267refuse to submit evidence or give testimony if such evidence or testimony could tend to
296296 268incriminate him. All proceedings of the department shall be public unless the department, in
297297 269consultation with the secretary of health and human services, votes to go into executive session.
298298 270Any person whose name is mentioned during a proceeding under this section and who may be 14 of 14
299299 271adversely affected by any action of the department as a result of the proceedings shall have the
300300 272right to appear personally, to be represented by counsel in connection with the proceedings, to
301301 273call and examine witnesses, to introduce evidence or to cross-examine witnesses.
302302 274 (f) Upon the completion of any formal investigation, the department shall: (1) issue a
303303 275written report and refer the same to the appropriate state agency. Such report shall contain
304304 276findings of fact concerning the alleged occurrence of abuse that was the subject of the
305305 277investigation, together with a finding as to whether or not such abuse did occur and, if so, what
306306 278actions are necessary to remedy the causes of such abuse or to prevent its reoccurrence; (2) refer
307307 279any matters for which there is reason to believe that a crime has been committed to the attorney
308308 280general, the United States attorney or a district attorney for the county wherein such crime was
309309 281committed; (3) refer any matters for which there is reason to believe that employee misconduct
310310 282has occurred to the state agency employing such person for imposition of disciplinary measures
311311 283in accordance with the requirements of any applicable law, regulation or collective bargaining
312312 284agreement; or (4) refer any matters for which there is reason to believe that misconduct has
313313 285occurred by a contractor with a state agency or by such contractor's agent, to the state agency
314314 286contracting with such party for termination of such contract or for such other action as may be
315315 287deemed appropriate by such state agency.