Massachusetts 2025-2026 Regular Session

Massachusetts House Bill H786 Compare Versions

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22 HOUSE DOCKET, NO. 400 FILED ON: 1/9/2025
33 HOUSE . . . . . . . . . . . . . . . No. 786
44 The Commonwealth of Massachusetts
55 _________________
66 PRESENTED BY:
77 Tram T. Nguyen
88 _________________
99 To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
1010 Court assembled:
1111 The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:
1212 An Act protecting vulnerable elders from abuse.
1313 _______________
1414 PETITION OF:
1515 NAME:DISTRICT/ADDRESS :DATE ADDED:Tram T. Nguyen18th Essex1/9/2025Kristin E. Kassner2nd Essex1/22/2025 1 of 15
1616 HOUSE DOCKET, NO. 400 FILED ON: 1/9/2025
1717 HOUSE . . . . . . . . . . . . . . . No. 786
1818 By Representative Nguyen of Andover, a petition (accompanied by bill, House, No. 786) of
1919 Tram T. Nguyen and Kristin E. Kassner relative to protecting vulnerable elders from abuse.
2020 Elder Affairs.
2121 [SIMILAR MATTER FILED IN PREVIOUS SESSION
2222 SEE HOUSE, NO. 644 OF 2023-2024.]
2323 The Commonwealth of Massachusetts
2424 _______________
2525 In the One Hundred and Ninety-Fourth General Court
2626 (2025-2026)
2727 _______________
2828 An Act protecting vulnerable elders from abuse.
2929 Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority
3030 of the same, as follows:
3131 1 SECTION 1. Section 4 of chapter 19A of the General Laws, as appearing in the 2020
3232 2Official Edition, is hereby amended by striking out the first paragraph and inserting in place
3333 3thereof the following paragraph:-
3434 4 The department shall be the principal agency of the commonwealth to mobilize the
3535 5human, physical, and financial resources available to plan, develop, and implement innovative
3636 6programs to insure the dignity and independence of all elderly persons in the commonwealth,
3737 7including the planning, development, and implementation of a home care program for the elderly
3838 8in the communities of the commonwealth. 2 of 15
3939 9 SECTION 2. Section 14 of said chapter 19A, as so appearing, is hereby amended by
4040 10striking out the second paragraph, and inserting in place thereof the following paragraphs:-
4141 11 “Abuse”, (a) an act or omission which results in serious physical or emotional injury to
4242 12an elderly person or financial exploitation of an elderly person; (b) the failure, inability or
4343 13resistance of a caretaker to provide for the elderly person one or more of the necessities essential
4444 14for physical and emotional well-being without which the elderly person’s safety would be
4545 15compromised; or (c) the failure, inability, or resistance of an elderly person to provide for
4646 16themself one or more of the necessities essential for physical and emotional well-being without
4747 17which the elderly person’s safety would be compromised. No person shall be considered to be
4848 18abused or neglected for the sole reason that such person is being furnished or relies upon
4949 19treatment in accordance with the tenets and teachings of a church or religious denomination by a
5050 20duly accredited practitioner thereof. No elderly person residing in a prison or house of correction
5151 21shall be considered to be abused or neglected for the sole reason that a staff member, contractor,
5252 22or volunteer uses physical contact with the person which harms that person, if: (a) the physical
5353 23contact with the elderly person occurs in the course of carrying out the staff member, contractor,
5454 24or volunteer’s official duties performed in accordance with the regulations contained at 103
5555 25C.M.R.; and (c) both the type of physical contact involved and the amount of force used are
5656 26necessary in order to carry out the staff member, contractor, or volunteer’s official duties.
5757 27 Physical contact with an elderly person residing in a prison or house of correction which
5858 28harms that elderly person, and which occurs for the purpose of retaliating against that elderly
5959 29person, shall constitute abuse. 3 of 15
6060 30 SECTION 3. Said section 14 of said chapter 19A, as so appearing, is hereby further
6161 31amended by striking out the third paragraph, and inserting in place thereof the following
6262 32paragraph:-
6363 33 “Caretaker”, the person or agency responsible for the care of an elderly person, which
6464 34responsibility may arise: (a) as the result of a family relationship; (b) by a voluntary or
6565 35contractual duty undertaken on behalf of an elderly person, or (b) by a fiduciary duty imposed by
6666 36law. Caretakers shall include any person or agency responsible for an elderly person’s health or
6767 37welfare in any custodial or residential facility unless that facility is licensed under sections 51,
6868 3857D or 71 of chapter 111. A person or agency responsible for the health or welfare of an elderly
6969 39person who has been involuntarily committed under chapter 123 shall be a caretaker, even if the
7070 40facility in which the elder resides is licensed under sections 51, 57D, or 71 of chapter 111.
7171 41 SECTION 4. Said section 14 of said chapter 19A, as so appearing, is hereby further
7272 42amended by adding the following paragraph:-
7373 43 “State agency”, any agency of the commonwealth, including town, city, county, and other
7474 44municipal government agencies, that provides services or treatment to elderly persons, including
7575 45private agencies providing such services or treatment pursuant to a contract or agreement with an
7676 46agency of the commonwealth.
7777 47 SECTION 5. Section 15 of said chapter 19A, as so appearing, is hereby amended by
7878 48striking out subsections (d), (e), and (f) and inserting in the place thereof the following
7979 49subsections:-
8080 50 (d) No person required to report pursuant to the provisions of subsection (a) shall be
8181 51liable in any civil or criminal action by reason of such report; provided, however, that such 4 of 15
8282 52person did not perpetrate, inflict or cause said abuse. No other person making such a report
8383 53pursuant to the provisions of subsection (b) or (c) shall be liable in any civil or criminal action by
8484 54reason of such report if it was made in good faith; provided, however, that such person did not
8585 55perpetrate, inflict or cause said abuse. Any person making a report under subsection (a), (b) or
8686 56(c) who, in the determination of the department or the district attorney may have perpetrated,
8787 57inflicted or caused said abuse may be liable in a civil or criminal action by reason of such report.
8888 58 (e) No person, employer, or agency may discharge, demote, transfer, reduce pay, benefits
8989 59or work privileges, prepare a negative work performance evaluation, or in any manner
9090 60discriminate against or thereafter take any other retaliatory action against any employee, client or
9191 61other person for filing a report with the department, testifying in any department proceeding or
9292 62providing information to the department or their designee in the course of an investigation of
9393 63alleged abuse of an elderly person. Any person who takes such prohibited action against an
9494 64employee, client or other person may be liable to that employee, client or other person for treble
9595 65damages, costs and attorney's fees. If the party alleged to have retaliated under this section was a
9696 66state agency, sovereign immunity shall not be a defense to the action. A violation of an
9797 67employee's rights under this section shall constitute a prohibited retaliatory action under
9898 68subsection (b) of section 185 of chapter 149 if the employee is an employee for purposes of said
9999 69section 185. A person who willfully files a false report of abuse with the department or willfully
100100 70testifies falsely or willfully provides the department or any designated investigating agency with
101101 71false information in the course of an investigation or any other department proceeding shall not
102102 72be afforded the protections of this subsection.
103103 73 (f) Reports made pursuant to subsections (a) and (b) shall contain the name, address
104104 74where the elderly person may be contacted, and approximate age of the elderly person who is the 5 of 15
105105 75subject of the report, information regarding the nature and extent of the abuse, the name of the
106106 76person's caretaker, if known, any medical treatment being received or immediately required, if
107107 77known, any other information the reporter believes to be relevant to the investigation, and the
108108 78name and address of the reporter and where said reporter may be contacted, if the reporter wishes
109109 79to provide said information. The department shall publicize the provisions of this section and the
110110 80process by which reports of abuse shall be made.
111111 81 SECTION 6. Said section 15 of said chapter 19A, as so appearing, is hereby amended by
112112 82adding the following subsection:-
113113 83 (g) Any privilege established by sections one hundred and thirty-five A and one hundred
114114 84and thirty-five B of chapter one hundred and twelve or section twenty B of chapter two hundred
115115 85and thirty-three relating to the exclusion of confidential communications shall not prohibit the
116116 86filing of a report pursuant to the provisions of subsection (a), (b) or (c).
117117 87 SECTION 7. Section 16 of said chapter 19A, as so appearing, is hereby amended by
118118 88striking out subsection (a) and asserting in place thereof the following subsection:-
119119 89 (a) Subject to appropriation, the department shall develop a coordinated system of
120120 90protective services for all elderly persons in the commonwealth, except those residing in
121121 91facilities licensed under sections 51, 57D, or 71 of chapter 111, who are determined to be abused.
122122 92The protective services system shall also extend to any elderly persons who have been
123123 93involuntarily committed pursuant to chapter 123, even if they reside in a facility licensed under
124124 94sections 51, 57D, or 71 of chapter 111. In planning this system, the department shall require
125125 95input from other protective service agencies and other agencies currently involved in the 6 of 15
126126 96provision of social, health, legal, nutritional and other services to the elderly, as well as elderly
127127 97advocacy organizations.
128128 98 SECTION 8. Section 16 of said chapter 19A, as so appearing, is hereby amended by
129129 99adding the following subsections:-
130130 100 (g) If the department receives a report which alleges the abuse of an elderly person whose
131131 101caretaker is a state agency, the department shall notify the general counsel of the office of the
132132 102secretary of health and human services, or his designee, within such office, and the state agency
133133 103which provides services to the elderly person. The department shall investigate the abuse and
134134 104arrange for protective services, as provided in section 18. The department shall take reasonable
135135 105steps to avoid unnecessary, unwarranted or counterproductive duplication between any internal
136136 106investigation or inquiry by the state agency and the department’s investigation. The state agency
137137 107may, at its discretion, utilize the department’s investigation in lieu of an internal investigation
138138 108conducted by said state agency.
139139 109 (h) The department is authorized to gain immediate access to facilities controlled by state
140140 110agencies upon receiving a report of elder abuse in such facilities, and to request the disclosure of
141141 111documents pertaining to allegations of abuse occurring within such facilities.
142142 112 (i) If the department receives a report which alleges the abuse of an elderly person whose
143143 113caretaker is not a state agency, and who: (1) resides in a facility not licensed under sections 51,
144144 11457D or 71 of chapter 111; or (2) is involuntarily committed pursuant to chapter 123, the
145145 115department shall investigate the abuse and arrange for protective services, as provided in section
146146 11618. 7 of 15
147147 117 (j) If the department receives a report which alleges the abuse of an elderly person who
148148 118resides in a facility licensed under sections 51, 57D, or 71 of chapter 111, who is not
149149 119involuntarily committed pursuant to chapter 123, the department shall refer immediately such
150150 120report to the department of public health.
151151 121 (k) The department shall provide training to all employees conducting investigations or
152152 122furnishing protective services to elderly persons in the care of state agencies that is specifically
153153 123focused on best practices when responding to claims of abuse in prisons, jails, commitment
154154 124centers, and other custodial settings.
155155 125 (l) The department shall issue and implement regulations to ensure that elders in prisons,
156156 126jails, civil commitment centers, houses of correction, and similar facilities are notified of the
157157 127department’s protective services program and how to report abuse under this chapter.
158158 128 SECTION 9. Said chapter 19A is hereby further amended by striking out section 18, as
159159 129so appearing, and inserting in place thereof the following section:-
160160 130 (a) The department or its designated agency shall assess and evaluate the information
161161 131reported pursuant to the provisions of section fifteen.
162162 132 Such assessment shall include a visit to the residence of the elderly person who is the
163163 133subject of the report, or the facility in which they are living, and may include consultations with
164164 134appropriate service agencies and individuals who have knowledge of the elderly person's
165165 135situation including the person filing the report. The elderly person who is the subject of the
166166 136report shall receive written notice that an assessment is being conducted and shall have the right
167167 137to review the file and report developed as a result of the assessment. 8 of 15
168168 138 (b) If the elderly person resides in a facility, the assessment shall include a visit to the
169169 139facility, an evaluation of the environment of the facility, and a written determination of the risk
170170 140of physical or emotional injury to any other residents or elderly persons in the same facility.
171171 141 (c) If the assessment results in a determination that the elderly person is suffering from
172172 142abuse, the department or the designated agency shall evaluate the elderly person's functional
173173 143capacity, situation, and resources and shall develop a service plan for the provision of protective
174174 144services. Said plan shall be appropriate to the needs of the elderly person and shall utilize the
175175 145least restrictive alternatives.
176176 146 The department shall adopt rules and regulations establishing time limits for the
177177 147completion of assessments and evaluations and for the implementation of service plans;
178178 148provided, however, that if an emergency exists, assessments shall be completed within twenty-
179179 149four hours of the receipt of the report.
180180 150 If an assessment results in a determination that the elderly person has suffered serious
181181 151abuse, the department or designated agency shall report such determination to the district
182182 152attorney of the county where the abuse occurred within forty-eight hours. The district attorney
183183 153may investigate and decide whether to initiate criminal proceedings.
184184 154 (d) If the elderly person’s caretaker is a state agency, upon the completion of the
185185 155assessment, the department may forward a copy of the report developed as a result of the
186186 156assessment to the state agency and any other agency of the Commonwealth who has jurisdiction
187187 157over the alleged victim, the matter under investigation, or associated professional misconduct,
188188 158including, but not limited to, the attorney general or appropriate district attorney, for possible 9 of 15
189189 159prosecution or the imposition of remedial or disciplinary measures in accordance with the
190190 160requirements of any applicable law or regulation.
191191 161 The report shall contain the information acquired during the assessment and all other
192192 162information deemed appropriate by the department, including appropriate recommendations to
193193 163remedy any substantiated abuse and improve the safety of elderly persons cared for by the state
194194 164agency.
195195 165 In addition, regardless of whether abuse is substantiated or not, the designated
196196 166investigator may make a determination that a violation of other state statutes and/or regulations
197197 167may exist and whether such a violation poses a risk of harm to elderly persons. If such a
198198 168violation is suspected the investigator may make recommendations regarding actions needed to
199199 169remedy the suspected violation, including, but not limited to, referral of the matter to the
200200 170appropriate agency of the commonwealth that has jurisdiction over the violation.
201201 171 (e) The department or the designated agency shall provide or arrange for protective
202202 172services in accordance with the service plan developed pursuant to the provisions of subsection
203203 173(c). Protective services shall include, but not be limited to, the following: the capacity to respond
204204 174to an emergency; protective services case work; the capacity to provide or arrange for a
205205 175homemaker, home-health aide, transportation, legal assistance, counseling, nutrition services,
206206 176guardianship and conservatorship, protective order through the court, emergency shelter, foster
207207 177care, adult day care services, assistance in applying for medical parole, as described in section
208208 178119A of chapter 127, and assistance in applying for a reasonable accommodation. 10 of 15
209209 179 (g) The department or the designated agency is authorized to arrange for additional
210210 180services necessary to assist and protect elderly persons who have been abused, including, but not
211211 181limited to, the following: medical care, mental health care and emergency financial assistance.
212212 182 SECTION 10. Section 22 of said chapter 19A, as so appearing, is hereby amended by
213213 183adding the following paragraph:-
214214 184 No elderly person residing in a prison, jail, civil commitment center, house of correction,
215215 185or similar facility shall be charged for the provision of protective services.
216216 186 SECTION 11. Said chapter 19A is hereby further amended by striking out section 24, as
217217 187so appearing, and inserting in place thereof the following section:-
218218 188 (a) Within 120 days following the end of each fiscal year, the department shall submit a
219219 189report to the governor, the general court and the public which shall include a description of the
220220 190activities of the department and all designated agencies pursuant to sections fourteen to 26,
221221 191inclusive, during the preceding fiscal year. Said report shall contain:
222222 192 (1) statistical information about the number and types of reports received under section
223223 193fifteen;
224224 194 (2) the results of the assessments and evaluations conducted and the amount, type and
225225 195costs of services provided under section eighteen;
226226 196 (3) information on the quality of services provided and the results of such services in
227227 197terms of alleviating abuse;
228228 198 (4) the number of reports of abuse of elderly persons in the care of a state agency; 11 of 15
229229 199 (5) the number of reports of abuse of elderly persons in the care of a state agency that
230230 200resulted in a substantiated finding of abuse;
231231 201 (6) the number of cases referred by the department to a prosecutor;
232232 202 (7) the number of cases referred to a prosecutor in which the elderly person who was
233233 203abused was in the care of a state agency;
234234 204 (8) any recommendations issued by the department to a state agency for the purpose of
235235 205preventing and remediating elder abuse;
236236 206 (9) the number of reports of abuse of elderly persons in covered facilities, who are not in
237237 207the care of a state agency; and
238238 208 (10) the number of reports of abuse of elderly persons in covered facilities, who are not in
239239 209the care of a state agency, which resulted in a substantiated finding of abuse.
240240 210 (b) Said report shall identify problems that may arise in the implementation of this
241241 211chapter and shall contain the recommendations of the department for action on the part of the
242242 212legislature.
243243 213 (c) Within 120 days following the end of each fiscal year, each state agency responsible
244244 214for the care or custody of elderly persons shall submit a report to the governor, the general court
245245 215and the public, describing the state agency’s actions taken during the preceding three fiscal years
246246 216in response to recommendations issued to the state agency by Elder Affairs, if any
247247 217recommendations were made during the preceding three fiscal years. Said report shall also
248248 218include the number and type of employment actions taken as a result of substantiated findings of
249249 219abuse of elderly persons within the agency’s care. 12 of 15
250250 220 SECTION 12. Section 25 of said chapter 19A, as so appearing, is hereby amended by
251251 221striking out the word “twenty-four,” and inserting in place thereof the word “twenty-six.”
252252 222 SECTION 13. Said chapter 19A is hereby further amended by striking out section 26, as
253253 223so appearing, and inserting in place thereof the following section:-
254254 224 Section 26.
255255 225 (a) Nothing in this chapter shall be construed to be a limitation of the powers and
256256 226responsibilities assigned by law to other departments or agencies, nor shall this chapter be
257257 227construed to relieve any such department or agency of its obligations to investigate and respond
258258 228appropriately to alleged incidents of abuse.
259259 229 (b) If the department determines that an investigation under this section or section 18
260260 230would duplicate or interfere with an ongoing investigation by law enforcement officials
261261 231concerning possible criminal conduct arising out of the same conduct, it may, in consultation
262262 232with the secretary of health and human services, delay or defer such investigation, if the
263263 233department determines that the health and the safety of elderly persons shall not be adversely
264264 234affected thereby and that the department's ability to conduct a later investigation shall not be
265265 235unreasonably impaired by such delay or deferral. In all cases including, but not limited to, those
266266 236in which the department agrees to delay or defer its investigation, the attorney general or district
267267 237attorney shall keep the department informed of the status of the criminal investigation and the
268268 238department shall provide to the attorney general or the district attorney any and all information
269269 239that may be relevant to the criminal investigation. In cases in which the department agrees to
270270 240delay or defer its investigation, it shall monitor the progress of the criminal investigation and 13 of 15
271271 241shall determine, after consultation with such law enforcement agencies, when or whether the
272272 242department’s investigation should be initiated or resumed.
273273 243 (c) If the department or a protective services agency receives a report of abuse of an
274274 244elderly person who is in the care or custody of a state agency, the state agency shall immediately
275275 245allow the department or the protective services agency to enter and inspect facilities of the state
276276 246agency. The state agency shall furnish a space in which an investigator or investigators may meet
277277 247confidentially with the elderly person and any necessary witnesses for any length of time deemed
278278 248necessary by the protective services agency. The state agency shall allow the investigator to meet
279279 249with the elderly person and any necessary witnesses. If the elderly person is in need of medical
280280 250care, the investigator shall collaborate with the state agency to ensure that the elderly person
281281 251receives appropriate medical care.
282282 252 (d) The department shall have full access to any facility run by a state agency which is
283283 253responsible for the care of elderly persons, in consultation with the leaders of the state agency.
284284 254The state agency shall provide the department access to any relevant records pertaining to a
285285 255report of abuse and the alleged victim.
286286 256 (e) If, upon completion of investigation of a report of abuse of an elderly person whose
287287 257caretaker is a state agency there is reasonable cause to conclude that such abuse did occur, or
288288 258whenever, upon its own motion, the department determines that a formal hearing is necessary to
289289 259ascertain the scope and remedy of such abuse of elderly persons whose caretaker is a state
290290 260agency, the department may initiate a formal investigation, including a hearing, to determine the
291291 261nature and the extent of such abuse and what recommendations, if any, should be made with
292292 262respect to such occurrence. Testimony in department proceedings may, in the discretion of the 14 of 15
293293 263department, be recorded and taken under oath. The department may, in its discretion, permit any
294294 264party to testify, to call and examine witnesses, to introduce evidence or to cross-examine
295295 265witnesses. Before testifying, all witnesses shall be given a copy of the regulations governing the
296296 266department proceedings. Each witness shall be entitled to be represented by counsel and may
297297 267refuse to submit evidence or give testimony if such evidence or testimony could tend to
298298 268incriminate him. All proceedings of the department shall be public unless the department, in
299299 269consultation with the secretary of health and human services, votes to go into executive session.
300300 270Any person whose name is mentioned during a proceeding under this section and who may be
301301 271adversely affected by any action of the department as a result of the proceedings shall have the
302302 272right to appear personally, to be represented by counsel in connection with the proceedings, to
303303 273call and examine witnesses, to introduce evidence or to cross-examine witnesses.
304304 274 (f) Upon the completion of any formal investigation, the department shall: (1) issue a
305305 275written report and refer the same to the appropriate state agency. Such report shall contain
306306 276findings of fact concerning the alleged occurrence of abuse that was the subject of the
307307 277investigation, together with a finding as to whether or not such abuse did occur and, if so, what
308308 278actions are necessary to remedy the causes of such abuse or to prevent its reoccurrence; (2) refer
309309 279any matters for which there is reason to believe that a crime has been committed to the attorney
310310 280general, the United States attorney or a district attorney for the county wherein such crime was
311311 281committed; (3) refer any matters for which there is reason to believe that employee misconduct
312312 282has occurred to the state agency employing such person for imposition of disciplinary measures
313313 283in accordance with the requirements of any applicable law, regulation or collective bargaining
314314 284agreement; or (4) refer any matters for which there is reason to believe that misconduct has
315315 285occurred by a contractor with a state agency or by such contractor's agent, to the state agency 15 of 15
316316 286contracting with such party for termination of such contract or for such other action as may be
317317 287deemed appropriate by such state agency.