1 of 1 SENATE DOCKET, NO. 635 FILED ON: 1/14/2025 SENATE . . . . . . . . . . . . . . No. 198 The Commonwealth of Massachusetts _________________ PRESENTED BY: Cynthia Stone Creem _________________ To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General Court assembled: The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill: An Act relative to increasing opportunities for employment in professional licensure. _______________ PETITION OF: NAME:DISTRICT/ADDRESS :Cynthia Stone CreemNorfolk and Middlesex 1 of 18 SENATE DOCKET, NO. 635 FILED ON: 1/14/2025 SENATE . . . . . . . . . . . . . . No. 198 By Ms. Creem, a petition (accompanied by bill, Senate, No. 198) of Cynthia Stone Creem for legislation to further regulate professional and occupational licensing. Consumer Protection and Professional Licensure. [SIMILAR MATTER FILED IN PREVIOUS SESSION SEE SENATE, NO. 2451 OF 2023-2024.] The Commonwealth of Massachusetts _______________ In the One Hundred and Ninety-Fourth General Court (2025-2026) _______________ An Act relative to increasing opportunities for employment in professional licensure. Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority of the same, as follows: 1 SECTION 1. Section 172 of chapter 6 of the General Laws, as appearing in the 2022 2Official Edition, is hereby amended by inserting, after the word “entity”, in line 27, the following 3words:- , subject to section 172N. 4 SECTION 2. Said chapter 6 is hereby amended by striking out section 172N, as so 5appearing, and inserting in place thereof the following 2 sections:- 6 Section 172N. (a) For the purposes of this section, “licensing authority” shall include any 7agency, examining board, credentialing board or other office or commission, including boards 8supervised by the commissioner of professional licensure, with the authority to impose 9occupational fees or licensing requirements on a profession. 2 of 18 10 (b) Notwithstanding any other provision of law, a licensing authority shall not 11automatically bar an individual from a professional or occupational license because of a criminal 12record. A licensing authority shall provide individualized consideration of an individual’s 13circumstances as described in subsections (d) and (e) to deny, diminish, suspend, revoke, 14withhold or otherwise limit a professional or occupational license. 15 (c) Notwithstanding any general or special law to the contrary, a licensing authority shall 16not consider, nor require an individual to disclose: 17 (1) a deferred adjudication, including but not limited to a continuance without a finding, 18participation in a diversion program or an arrest not followed by a conviction; 19 (2) a conviction for which no sentence of incarceration may be imposed; 20 (3) a conviction that has been sealed, annulled, dismissed, vacated, set aside, expunged or 21pardoned; 22 (4) a juvenile adjudication; 23 (5) a non-violent misdemeanor; 24 (6) a conviction that occurred more than 3 years prior to the date of the licensing 25authority’s consideration or where the individual’s incarceration ended more than 3 years before 26the date of the licensing authority’s consideration, except for a conviction of: 27 (i) a crime punishable by imprisonment for a term exceeding 2 and a half years, or any 28act of juvenile delinquency involving the use or possession of a deadly weapon that would be 29punishable by imprisonment for such term if committed by an adult, that (A) has as an element 30involving the use, attempted use or threatened use of physical force or a deadly weapon against 3 of 18 31the person of another; (B) is burglary, extortion, arson or kidnapping; (C) involves the use of 32explosives; or (D) resulted in death, bodily injury, or serious bodily injury with malice 33aforethought; 34 (ii) a felony related to a sex offense, a sex offense involving a child or a sexually violent 35offense as defined in section 178C; or 36 (iii) a felony related to criminal fraud pursuant to section 1 of chapter 267 or 37embezzlement pursuant to chapter 266. 38 (d)(1) A licensing authority may deny, diminish, suspend, revoke, withhold or otherwise 39limit a professional or occupational license only if the licensing authority determines, by clear 40and convincing evidence, that: 41 (i) First, an individual’s non-excluded criminal record directly relates to the duties and 42responsibilities of the profession or occupation. 43 (ii) Second, if an individual’s non-excluded criminal record is directly related to the 44duties and responsibilities of the profession or occupation, the licensing authority must then 45determine if the interest of the licensing authority in protecting the public, an individual or 46property from harm outweighs the individual’s right to hold the professional or occupational 47license. 48 (iii) Third, if the licensing authority determines that the interest in protecting the public, 49an individual or property from harm outweighs the individual’s right to hold the professional or 50occupational license, then the licensing authority shall determine if the applicant has failed to be 51rehabilitated. 4 of 18 52 (2) The licensing authority shall bear the burden of proof to establish evidence of clauses 53(i) to (iii), inclusive. 54 (e) If the applicant’s criminal record is directly related to the performance, duties, 55responsibilities, practices or functions of the profession, the licensing authority shall consider the 56following factors, in a light most favorable to the applicant, to demonstrate evidence of 57rehabilitation: 58 (1) the age of the individual at the time of the offense; 59 (2) the length of time since the offense; 60 (3) the completion of a criminal sentence, not including financial obligations; 61 (4) a certificate of rehabilitation, restoration of rights or good conduct; 62 (5) completion of, or active participation in, rehabilitative drug or alcohol treatment or 63similar programs; 64 (6) testimonials and recommendations, including, but not limited to, progress reports 65from the individual’s probation or parole officer; 66 (7) other evidence of rehabilitation; 67 (8) education and training; 68 (9) employment history; 69 (10) the individual’s responsibilities, including civic and community engagement or 70family contributions; 5 of 18 71 (11) whether the individual will be bonded in the occupation; and 72 (12) other information that the individual submitted to the licensing authority including 73mitigating circumstances. 74 (f) The licensing authority shall make its decision using the criteria and process described 75in subsections (b) to (e), inclusive. The licensing authority shall issue and send a decision to the 76applicant on the petition not later than 60 days after the licensing authority receives the petition 77or, if a hearing is held, not later than 90 days after the licensing authority receives the petition. 78The decision shall be made in writing and include a copy of any criminal record report that the 79licensing authority reviewed. If the licensing authority determines that an occupational or 80professional license should not be granted because of the criminal conviction of an applicant, the 81decision shall set forth the reasons for the determination which shall address each of the factors 82in subsection (e) that the licensing authority deemed relevant to the determination. 83 (g)(1) An individual with a criminal record may petition a licensing authority at any time, 84including before obtaining any required personal qualifications or applying for a license, for a 85decision as to whether the individual’s criminal record is directly related to the profession and 86that criminal record would disqualify the individual from obtaining a professional or 87occupational license. The licensing authority may charge a fee to the petitioner to recoup costs 88related to the petition, not to exceed $100 for each petition. If the petitioner’s income is at or 89below 250 per cent of the federal poverty level used to determine indigency by the trial court of 90the commonwealth, the fee shall be waived. 91 (2) The petitioner shall include in the petition an authorization for the licensing authority 92to obtain the petitioner’s criminal record. 6 of 18 93 (3) The licensing authority will make its decision using the criteria and process in 94subsections (b) to (e), inclusive. 95 (4) The licensing authority shall issue and send a decision on the petition to the petitioner 96not later than 60 days after the licensing authority receives the petition or, if a hearing is held, not 97later than 90 days after the licensing authority receives the petition. The decision shall be made 98in writing, include a copy of any criminal record report that the licensing authority reviewed and, 99if the licensing authority determines that an occupational license should not be granted because 100of the petitioner’s criminal record, a description that details with specificity how the petitioner’s 101criminal record is directly and specifically related to the performance, duties, responsibilities, 102practices or functions of the profession. 103 (5) A decision that the licensing authority should grant the application under certain 104conditions is binding on the licensing authority in any later ruling on the petitioner’s professional 105or occupational license unless there is a change in the petitioner’s criminal record that is directly 106related to the duties or responsibilities of the licensed occupation. 107 (6) If the licensing authority decides that the professional or occupational license should 108not be granted, the licensing authority may provide an alternative advisory opinion, in which the 109licensing authority may advise the petitioner of actions the petitioner may take to remedy the 110disqualification. 111 (7) If advised by the licensing authority of remedial actions, the petitioner may submit a 112revised petition reflecting completion of the remedial actions before a deadline set by the 113licensing authority in the alternative advisory decision. 7 of 18 114 (8) The petitioner may appeal the licensing authority’s decision as provided in section 115176. 116 (9) The petitioner may submit a new petition to the licensing authority not sooner than 1 117year following a final judgment on the initial petition or upon obtaining the required personal 118qualifications. 119 (h)(1) An ambiguity in a professional or occupational regulation relating to a licensing 120authority’s use of an individual’s criminal record shall be resolved in the favor of the individual. 121 (2) Notwithstanding any general or special law to the contrary, a licensing authority shall 122not use vague terms in its consideration and decision making, including: 123 (i) good moral character; 124 (ii) moral turpitude; or 125 (iii) character and fitness. 126 (i) Nothing in this section shall be construed to change a licensing authority’s ability to 127enforce other conditions of professional and occupational licenses, including the personal 128qualifications required to obtain recognition or compliance with other regulations. 129 (j)(1) Each licensing authority shall annually report to the division of professional 130licensure, or the department under which the licensing authority sits: 131 (i) the number of times that each licensing authority acted to deny, diminish, suspend, 132revoke, withhold or otherwise limit state recognition for a license because of an individual’s 133criminal record; 8 of 18 134 (ii) the criminal convictions that were the subject of each licensing authority action 135described in clause (i); 136 (iii) the number of applicants petitioning each licensing authority pursuant to subsection 137(e); 138 (iv) the criminal convictions that were the subject of each approval or denial of a petition 139pursuant to subsection (e); and 140 (v) other relevant data as determined by the division of professional licensure or the 141department under which the licensing authority sits. 142 (2) The division of professional licensure or department governing the licensing body 143shall annually compile and publish a report on a searchable public website summarizing data 144reported in paragraph (1). 145 Section 172N ½. There shall be a commission on background record requirements for 146professional licensure consisting of 11 members: the commissioner of professional licensure or a 147designee, who shall serve as chair, the house and senate chairs of the joint committee on 148consumer protection and professional licensure, the executive director of the Massachusetts 149office of victim assistance or a designee, and 7 members to be appointed by the governor, 1 of 150whom shall be a representative of the Massachusetts AFL-CIO Council, Inc., 1 of whom shall be 151a representative of the Massachusetts Building Trades Council, 1 of whom shall be a 152representative of the NAACP Boston Branch, 1 of whom shall be a representative of a registered 153Massachusetts affiliate of the National Urban League, Inc., 1 of whom shall be a representative 154of the YMCA’s of Massachusetts, Inc., and 1 of whom shall be a representative of the Greater 155Boston Legal Services, Inc. 9 of 18 156 The commission shall advise the division of professional licensure and licensing 157authorities, as defined in section 172N, to provide recommendations for background record 158requirements for each professional and occupational license granted within the commonwealth. 159Background record requirements developed by the commission shall not be designed to eliminate 160certain licenses, nor to develop or recommend that the division of professional licensure create 161new licenses or additional requirements for licenses. 162 SECTION 4. Section 2 of chapter 112 of the General Laws, as appearing in the 2022 163Official Edition, is hereby amended by striking out, in line 5, the words “of good moral 164character” and inserting in place thereof the following words:- lacks a criminal record or history 165of disqualifying convictions that is directly related to the practice and duties of a physician 166pursuant to section 172N. 167 SECTION 5. Section 18 of said chapter 112, as so appearing, is hereby amended by 168striking out, in lines 1 and 2, the words “shall refuse to issue a certificate to a person, or”. 169 SECTION 6. Said section 18 of said chapter 112, as so appearing, is hereby further 170amended by adding the following paragraph:- The board shall refuse to issue a certificate to a 171person who is intemperate in the use of alcoholic liquors or narcotic drugs or has a conviction by 172a court of competent jurisdiction of a crime which the board determines, pursuant to section 173172N, to be of such a nature as to render such person unfit to practice as a podiatry. 174 SECTION 7. Section 23B of said chapter 112, as so appearing, is hereby amended by 175striking out, in line 11, the words “is of good moral character” and inserting in place thereof the 176following words:- lacks a criminal record or history of disqualifying convictions directly related 177to the duties or practices of the occupation pursuant to section 172N. 10 of 18 178 SECTION 8. Section 23S of said chapter 112, as so appearing, is hereby amended by 179striking out, in lines 11 and 12, the words “is of good moral character” and inserting in place 180thereof the following words:- lacks a criminal record or history of disqualifying convictions 181directly related to the duties or practices the occupation pursuant to section 172N. 182 SECTION 9. Section 45 of said chapter 112, as so appearing, is hereby amended by 183striking out, in line 5, the words “of good moral character” and inserting in place thereof the 184following words:- lacking a criminal record or history of disqualifying convictions directly 185related to the duties or practices of dentistry pursuant to section 172N. 186 SECTION 10. Section 45A of said chapter 112, as so appearing, is hereby amended by 187striking out, in line 2, the words “of good moral character” and inserting in place thereof the 188following words:- lacking a criminal record or history of disqualifying convictions directly 189related to the duties or practices of a dentist with a limited registration to section 172N. 190 SECTION 11. Section 45B of said chapter 112, as so appearing, is hereby amended by 191striking out, in line 2, the words “of good moral character” and inserting in place thereof the 192following words:- lacking a criminal record or history of disqualifying convictions directly 193related to the duties or practices of a temporarily registered dentist pursuant to section 172N. 194 SECTION 12. Section 51 of said chapter 112, as so appearing, is hereby amended by 195striking out, in line 1, the words “of good moral character” and inserting in place thereof the 196following words:- lacking a criminal record or history of disqualifying convictions directly 197related to the duties or practices of a dental hygienist pursuant to section 172N. 198 SECTION 13. Section 51½ of said chapter 112, as so appearing, is hereby amended by 199striking out, in line 3, the words “of good moral character” and inserting in place thereof the 11 of 18 200following words:- lacking a criminal record or history of disqualifying convictions directly 201related to the duties or practices of a dental assistant pursuant to section 172N. 202 SECTION 14. Section 55 of said chapter 112, as so appearing, is hereby amended by 203striking out, in lines 4 and 5, the words “of good moral character, and a” and inserting in place 204thereof the following words:- lacks a criminal record or history of disqualifying convictions 205directly related to the duties or practices of a veterinarian pursuant to section 172N and is a. 206 SECTION 15. Section 60B of said chapter 112, as so appearing, is hereby amended by 207striking out, in line 2, the words “of good moral character” and inserting in place thereof the 208following words:- who lacks a criminal record or history of disqualifying convictions directly 209related to the duties or practices of an architect pursuant to section 172N. 210 SECTION 16. Section 68 of said chapter 112, as so appearing, is hereby amended by 211striking out, in line 13 the words “of good moral character” and inserting in place thereof the 212following words:- lacks a criminal record or history of disqualifying convictions directly related 213to the duties or practices of an optometrist pursuant to section 172N. 214 SECTION 17. Section 73H of said chapter 112, as so appearing, is hereby amended by 215striking out, in line 8, the words “involving moral turpitude” and inserting in place thereof the 216following words:- related to the duties or practices of a dispensing optician pursuant to section 217172N. 218 SECTION 18. Section 74 of said chapter 112, as so appearing, hereby amended by 219striking out, in line 7 the words “he is of good moral character” and inserting in place thereof the 220following words:- the applicant lacks a criminal record or history of disqualifying convictions 221directly related to the duties or practices of a nurse pursuant to section 172N. 12 of 18 222 SECTION 19. Section 74A of said chapter 112, as so appearing, is hereby amended by 223striking out, in lines 5 and 6, the words “he is of good moral character and that he” and inserting 224in place thereof the following words:- the applicant lacks a criminal record or history of 225disqualifying convictions directly related to the duties or practices of a practical nurse pursuant 226to section 172N and. 227 SECTION 20. Section 76B of said chapter 112, as so appearing, is hereby amended by 228striking out, in lines 7, 20, 32, 47 and 61, the words “good moral character” and inserting in 229place thereof, in each instance, the following words:- lacking a criminal record or history of 230disqualifying convictions directly related to the duties or practices of a nurse pursuant to section 231172N. 232 SECTION 21. Section 84 of said chapter 112, as so appearing, is hereby amended by 233striking out, in line 35, the words “involving moral turpitude” and inserting in place thereof the 234following words:- that is related to the core functions of a funeral director pursuant to section 235172N 236 SECTION 22. Section 87A½ of said chapter 112, as so appearing, is hereby amended by 237striking out, in lines 43 and 44, the words “history of dishonest or felonious acts” and inserting in 238place thereof the following words:- criminal record or history of disqualifying convictions 239directly related to the duties or practices of a public accountant pursuant to section 172N. 240 SECTION 23. Section 87TT of said chapter 112, as so appearing, is hereby amended by 241striking out, in line 8, the words “good moral character” and inserting in place thereof, the 242following words:- a lack of criminal record or history of disqualifying convictions directly 243related to the duties or practices of real estate brokers and salesmen pursuant to section 172N. 13 of 18 244 SECTION 24. Said section 87TT of said chapter 112, as so appearing, is hereby further 245amended by striking out, in line 10, the words “good moral character” and inserting in place 246thereof the following words:- lack of a criminal record or history of disqualifying convictions 247pursuant to section 172N. 248 SECTION 25. The first paragraph of said section 87TT of said chapter 112, as so 249appearing, is hereby amended by striking out the last sentence. 250 SECTION 26. Section 87XX of said chapter 112, as so appearing, is hereby amended by 251inserting after the word “character”, in lines 20 and 22, in each instance, the following words:- 252pursuant to section 172N. 253 SECTION 27. Section 93 of said chapter 112, as so appearing, is hereby amended by 254striking out, in line 2, the words “involving moral turpitude” and inserting in place thereof the 255following words:- pursuant to section 172N. 256 SECTION 28. Section 101 of said chapter 112, as so appearing, is hereby amended by 257striking out, in lines 4 and 5, the words “of good moral character” and inserting in place thereof 258the following words:-lacks a criminal record or history of disqualifying convictions directly 259related to the duties or practices of a landscape architect pursuant to section 172N. 260 SECTION 29. Section 119 of said chapter 112, as so appearing, is hereby amended by 261striking out clause (a) and inserting in place thereof the following clause:- (a) lacks a criminal 262record or history of disqualifying convictions directly related to the duties or practices of a 263psychologist pursuant to section 172N. 14 of 18 264 SECTION 30. Section 136 of said chapter 112, as so appearing, is hereby amended by 265striking out, in line 12, the words “involving moral turpitude” and inserting in place thereof the 266following words:- directly related to the duties or practices of a social worker pursuant to section 267172N. 268 SECTION 31. Section 144 of said chapter 112, as so appearing, is hereby amended by 269striking out clause (1) and inserting in place thereof the following clause:- (1) lacks a criminal 270record or history of disqualifying convictions directly related to the duties or practices of a 271speech-language pathologist or audiologist pursuant to section 172N. 272 SECTION 32. Section 144A of said chapter 112, as so appearing, is hereby amended by 273striking out clause (1) and inserting in place thereof the following clause:- (1) lack a criminal 274record or history of disqualifying convictions directly related to the duties or practices of an 275assistant to a speech-language pathologist or audiologist pursuant to section 172N. 276 SECTION 33. Section 152 of said chapter 112, as so appearing, is hereby amended by 277striking out clause (b) and inserting in place thereof the following clause:- (b) lack a criminal 278record or history of disqualifying convictions directly related to the duties or practices of an 279acupuncturist pursuant to section 172N. 280 SECTION 34. Section 169 of said chapter 112, as so appearing, is hereby amended by 281striking out, in line 2, the word “deny”. 282 SECTION 35. Said section 169 of said chapter 112, as so appearing, is hereby further 283amended by inserting after the second paragraph the following paragraph:- The board, pursuant 284to section 172N, may deny a license due to a finding of a conviction by a court of competent 285jurisdiction of a crime related to conduct which places into question the applicant’s competence 15 of 18 286to provide mental health and human services, including gross misconduct in the practice of 287mental health and human services on a particular occasion or negligence on repeated occasions. 288 SECTION 36. Subsection (f) of section 197 of said chapter 112, as so appearing, is 289hereby amended by striking out clause (3) and inserting in place thereof the following clause:- 290(3) lack a criminal record or history of disqualifying convictions directly related to the duties or 291practices of hearing instrument specialists pursuant to section 172N;. 292 SECTION 37. Section 203 of said chapter 112, as so appearing, is hereby amended by 293striking out, in lines 10 and 11, the words “of good moral character” and inserting in place 294thereof the following words:- lacks a criminal record or history of disqualifying convictions 295directly related to the duties or practices of a dietitian/nutritionist pursuant to section 172N. 296 SECTION 38. The first paragraph of section 205 of said chapter 112, as so appearing, is 297hereby amended by striking out clause (d) and inserting in place thereof the following clause:- 298(d) a criminal record or history of disqualifying convictions directly related to the duties or 299practices of dietitians and nutritionists pursuant to section 172N; or. 300 SECTION 39. Section 213 of said chapter 112, as so appearing, is hereby amended by 301striking out, in lines 7 and 8, the words “of good moral character” and inserting in place thereof 302the following words:- lacks a criminal record or history of disqualifying convictions directly 303related to the duties or practices of a perfusionist pursuant to section 172N. 304 SECTION 40. Subsection (d) of section 222 of said chapter 112, as so appearing, is 305hereby amended by striking out clause (i) and inserting in place thereof the following clause:- (i) 306lack a criminal record or history of disqualifying convictions directly related to the duties or 307practices of a home inspector pursuant to section 172N;. 16 of 18 308 SECTION 41. Subsection (a) of section 229 of said chapter 112, as so appearing, is 309hereby amended by striking out clause (4) and inserting in place thereof the following clause:- 310(4) he shall lack a criminal record or history of disqualifying convictions directly related to the 311duties or practices of a massage therapist pursuant to section 172N;. 312 SECTION 42. Said section 229 of said chapter 112, as so appearing, is hereby amended 313by striking out, in line 19, the words “or a crime involving moral turpitude”. 314 SECTION 43. Section 231 of said chapter 112, as so appearing, is hereby amended by 315striking out clause (3) and inserting in place thereof the following clause:- (3) lacks a history of a 316criminal record or history of disqualifying convictions directly related to the duties or practices 317of a massage therapist pursuant to section 172N;. 318 SECTION 44. Section 253 of said chapter 112, as so appearing, is hereby amended by 319striking out, in line 7, the words “of good moral character” and inserting in place thereof the 320following words:- lacks a history of a criminal record or history of disqualifying convictions 321directly related to the duties or practices of a genetic counselor pursuant to section 172N. 322 SECTION 45. Section 260 of said chapter 112, as so appearing, is hereby amended by 323striking out, in line 8, the words “is of good moral character” and inserting in place thereof the 324following words:- lacks a history of a criminal record or history of disqualifying convictions 325directly related to the duties or practices of a community health worker pursuant to section 172N. 326 SECTION 46. Section 269 of said chapter 112, as so appearing, is hereby amended by 327striking out, in lines 7 and 8, the words “and of good moral character” and inserting in place 328thereof the following words:- , lacks a history of a criminal record or history of disqualifying 17 of 18 329convictions directly related to the duties or practices of a naturopathic doctor pursuant to section 330172N. 331 SECTION 47. Subsection 9 of section 4 of chapter 151B of the General Laws, as so 332appearing, is hereby amended by inserting the following paragraphs after the last sentence:- 333 (a) An employer shall not deny employment to an individual because the person was 334convicted of one or more criminal offenses, or by reason of a finding of lack of good moral 335character or suitability, when such finding is based upon the fact that the applicant was convicted 336of one or more criminal offenses, unless: 337 (i) the nature of criminal conduct for which the person was convicted has a direct bearing 338on and affects such person’s fitness or ability to perform one or more of primary duties or 339responsibilities necessarily related to the employment sought; or 340 (ii) hiring or continued employment of the person would involve an unreasonable risk to 341property or to the safety or welfare of a specific individual or the general public. 342 (b) In making this determination, the employer shall undertake an individualized 343assessment of the applicant and shall consider the following factors: 344 (i) the type of work to be performed and the nature of the primary duties or 345responsibilities necessarily related to the employment sought; 346 (ii) whether the offense or offenses were recently committed, and whether the amount of 347time that has elapsed since the occurrence of the offense or offenses significantly diminishes the 348relevance of the offense or offenses; 18 of 18 349 (iii) the age of the person at the time of the occurrence of the criminal offense or offenses, 350including whether youth or lack of maturity related to the person’s age at the time of the offense 351is a mitigating circumstance; 352 (iv) the seriousness of the offense or offenses; 353 (v) any evidence that the person performed the same type of work after the offense or 354offenses with no known incidents of criminal conduct; 355 (vi) any evidence regarding the person’s rehabilitation, including but not limited to civic 356and community contributions, efforts at self-improvement, sobriety, education or training, and 357good conduct; and 358 (c) An employer shall, at the time of denial of employment, provide the applicant or 359employee with a written statement that sets forth specific reasons for the denial.