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2 | 2 | | SENATE DOCKET, NO. 1384 FILED ON: 1/16/2025 |
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3 | 3 | | SENATE . . . . . . . . . . . . . . No. 210 |
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4 | 4 | | The Commonwealth of Massachusetts |
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5 | 5 | | _________________ |
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6 | 6 | | PRESENTED BY: |
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7 | 7 | | John J. Cronin |
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8 | 8 | | _________________ |
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9 | 9 | | To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General |
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10 | 10 | | Court assembled: |
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11 | 11 | | The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill: |
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12 | 12 | | An Act expanding wheelchair warranty protections for consumers with disabilities. |
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13 | 13 | | _______________ |
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14 | 14 | | PETITION OF: |
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15 | 15 | | NAME:DISTRICT/ADDRESS :John J. CroninWorcester and MiddlesexCindy F. FriedmanFourth Middlesex2/12/2025Sally P. Kerans13th Essex2/18/2025Jacob R. OliveiraHampden, Hampshire and Worcester2/18/2025Joanne M. ComerfordHampshire, Franklin and Worcester2/18/2025Sal N. DiDomenicoMiddlesex and Suffolk2/27/2025James B. EldridgeMiddlesex and Worcester3/4/2025 1 of 15 |
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16 | 16 | | SENATE DOCKET, NO. 1384 FILED ON: 1/16/2025 |
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17 | 17 | | SENATE . . . . . . . . . . . . . . No. 210 |
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18 | 18 | | By Mr. Cronin, a petition (accompanied by bill, Senate, No. 210) of John J. Cronin, Cindy F. |
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19 | 19 | | Friedman, Sally P. Kerans, Jacob R. Oliveira and other members of the General Court for |
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20 | 20 | | legislation to expand wheelchair warranty protections for consumers with disabilities. Consumer |
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21 | 21 | | Protection and Professional Licensure. |
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22 | 22 | | [SIMILAR MATTER FILED IN PREVIOUS SESSION |
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23 | 23 | | SEE SENATE, NO. 2546 OF 2023-2024.] |
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24 | 24 | | The Commonwealth of Massachusetts |
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25 | 25 | | _______________ |
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26 | 26 | | In the One Hundred and Ninety-Fourth General Court |
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27 | 27 | | (2025-2026) |
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28 | 28 | | _______________ |
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29 | 29 | | An Act expanding wheelchair warranty protections for consumers with disabilities. |
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30 | 30 | | Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority |
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31 | 31 | | of the same, as follows: |
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32 | 32 | | 1 SECTION 1. Chapter 32A of the General Laws is hereby amended by inserting after |
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33 | 33 | | 2section 17S the following section:- |
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34 | 34 | | 3 Section 17T. For purposes of this section, “complex rehabilitation technology |
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35 | 35 | | 4wheelchair” shall mean an individually-configured manual or motorized wheeled device that |
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36 | 36 | | 5requires evaluation, configuration, fitting, adjustment or programming that is medically |
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37 | 37 | | 6necessary to enhance the mobility or positioning of an individual with a disability. |
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38 | 38 | | 7 Any coverage offered by the commission to an active or retired employee of the |
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39 | 39 | | 8commonwealth insured under the commission shall not require a member to obtain a 2 of 15 |
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40 | 40 | | 9preauthorization for any repair of a complex rehabilitation technology wheelchair estimated to |
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41 | 41 | | 10cost less than $1,000. |
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42 | 42 | | 11 SECTION 2. Chapter 93 of the General Laws is hereby amended by striking out section |
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43 | 43 | | 12107, as appearing in the 2022 Official Edition, and inserting in place thereof the following |
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44 | 44 | | 13section:- |
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45 | 45 | | 14 Section 107. (a) As used in this section, the following words shall have the following |
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46 | 46 | | 15meanings unless the context clearly indicates otherwise: |
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47 | 47 | | 16 “Authorized wheelchair dealer”, any seller of a wheelchair that: (i) has an exclusive |
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48 | 48 | | 17distribution arrangement within a specified geographic area with any person or entity that |
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49 | 49 | | 18manufacturers or assembles the type of wheelchair at issue; or (ii) is designated by the person or |
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50 | 50 | | 19entity that manufactures or assembles the type of wheelchair at issue to repair or accept for repair |
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51 | 51 | | 20such type of wheelchair. |
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52 | 52 | | 21 “Collateral costs”, expenses incurred by a consumer in connection with the repair of a |
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53 | 53 | | 22nonconformity, including, but not limited to: (i) the cost to rent a wheelchair or other assistive |
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54 | 54 | | 23device for mobility during the time repairs are attempted and until the receipt of a replacement |
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55 | 55 | | 24wheelchair; (ii) the cost of shipping a wheelchair that has a nonconformity to a manufacturer, |
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56 | 56 | | 25lessor or authorized wheelchair dealer for repair or replacement; and (iii) out-of-pocket medical |
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57 | 57 | | 26expenses for the treatment of any physical injury caused by the nonconformity in the wheelchair. |
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58 | 58 | | 27 “Consumer”, (i) the purchaser of a wheelchair, including purchases covered by private or |
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59 | 59 | | 28public insurance, if the wheelchair was purchased from a wheelchair dealer or manufacturer for |
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60 | 60 | | 29purposes other than resale; (ii) a person to whom the wheelchair is transferred for purposes other |
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61 | 61 | | 30than resale; provided, however, that such transfer shall occur before the expiration of an express 3 of 15 |
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62 | 62 | | 31warranty applicable to the wheelchair; (iii) a person who may enforce the express warranty |
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63 | 63 | | 32applicable to the wheelchair; or (iv) a person who leases a wheelchair from a wheelchair lessor |
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64 | 64 | | 33under a written lease; provided, however, that “consumer” shall include those who have not paid |
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65 | 65 | | 34all or some out of pocket costs for the purchase or lease of a wheelchair. |
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66 | 66 | | 35 “Defective”, having a condition of nonconformity. |
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67 | 67 | | 36 “Early termination cost”, an expense or obligation incurred by a wheelchair lessor as a |
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68 | 68 | | 37result of both the termination of a written lease before the termination date set forth in such lease |
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69 | 69 | | 38and the return of a wheelchair to a manufacturer pursuant to paragraph (3) of subsection (c); |
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70 | 70 | | 39provided, however, that “early termination cost” shall include a penalty for prepayment under a |
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71 | 71 | | 40finance arrangement. |
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72 | 72 | | 41 “Early termination savings”, an expense or obligation avoided by a wheelchair lessor as a |
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73 | 73 | | 42result of both the termination of a written lease before the termination date set forth in such lease |
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74 | 74 | | 43and the return of a wheelchair to a manufacturer pursuant to paragraph (3) of subsection (c); |
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75 | 75 | | 44provided, however, that “early termination savings” shall include interest charges that a |
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76 | 76 | | 45wheelchair lessor would have paid to finance the wheelchair or, if the wheelchair was not |
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77 | 77 | | 46financed, the difference between the total amount for which the lease obligates the consumer |
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78 | 78 | | 47during the period of the lease term remaining after the early termination and the present value of |
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79 | 79 | | 48such amount at the date of the early termination. |
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80 | 80 | | 49 “Express warranty”, a warranty that guarantees that the wheelchair shall be free from any |
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81 | 81 | | 50condition or defect that substantially impairs the use, value or safety of the wheelchair. |
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82 | 82 | | 51 “Manufacturer”, a person or entity that manufactures or assembles wheelchairs and |
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83 | 83 | | 52agents of that person or entity, including an authorized wheelchair dealer, an importer, a 4 of 15 |
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84 | 84 | | 53distributor, factory branch, distributor branch and any warrantors of the manufacturer's |
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85 | 85 | | 54wheelchair; provided, however, that “manufacturer” shall not include a professional who |
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86 | 86 | | 55fabricates, without charge, a device for use in the course of medical treatment. |
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87 | 87 | | 56 “Nonconformity”, a condition or defect that substantially impairs the use, value or safety |
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88 | 88 | | 57of a wheelchair and that is covered by an express warranty applicable to the wheelchair or to a |
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89 | 89 | | 58component of the wheelchair; provided, however, that “nonconformity” shall not include a |
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90 | 90 | | 59condition or defect which results from abuse, neglect or the unreasonable and foreseeable misuse |
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91 | 91 | | 60of the wheelchair by consumer modification or alteration. |
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92 | 92 | | 61 “Original wheelchair”, the nonconforming wheelchair to be repaired. |
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93 | 93 | | 62 “Reasonable attempt to repair”, : (i) not less than 2 attempts to repair a nonconformity by |
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94 | 94 | | 63the manufacturer, wheelchair lessor or any of the manufacturer's authorized wheelchair dealers |
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95 | 95 | | 64which failed to repair the nonconformity after the consumer reported the nonconformity and |
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96 | 96 | | 65made the wheelchair available to the manufacturer for repair within the applicable warranty |
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97 | 97 | | 66period; or (ii) the wheelchair is out of service for an aggregate of not less than 21 days because |
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98 | 98 | | 67of a warranty nonconformity after the consumer reported the nonconformity and made the |
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99 | 99 | | 68wheelchair available to the manufacturer for repair within the applicable warranty period. |
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100 | 100 | | 69 “Replacement wheelchair”, a properly working wheelchair that is identical to the |
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101 | 101 | | 70nonconforming wheelchair or that is comparable in all functional capabilities to the original |
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102 | 102 | | 71wheelchair provided by the manufacturer, wheelchair lessor or manufacturer’s authorized |
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103 | 103 | | 72wheelchair dealer to the consumer in place of the nonconforming wheelchair. |
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104 | 104 | | 73 “Standard wheelchair”, a manual or power wheelchair that has minimal adjustability and |
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105 | 105 | | 74customization. 5 of 15 |
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106 | 106 | | 75 “Temporary loaner wheelchair”, a wheelchair provided to the consumer that: (i) is free of |
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107 | 107 | | 76charge; (ii) is in good working order; (iii) is able to perform the most essential functions of the |
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108 | 108 | | 77original wheelchair, considering the disabilities of the user; and (iv) does not have any |
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109 | 109 | | 78differences from the original wheelchair that create a threat to health or safety; provided, |
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110 | 110 | | 79however, that a “temporary loaner wheelchair” need not be new or identical to or have functional |
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111 | 111 | | 80capabilities equal to or greater than those of the original wheelchair. |
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112 | 112 | | 81 “Wheelchair”, a manual or motorized wheeled device that enhances the mobility or |
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113 | 113 | | 82positioning of an individual with a disability. |
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114 | 114 | | 83 “Wheelchair dealer”, an individual or entity that is in the business of selling wheelchairs, |
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115 | 115 | | 84including, but not limited to, an authorized wheelchair dealer and a manufacturer who sells |
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116 | 116 | | 85wheelchairs directly to consumers. |
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117 | 117 | | 86 “Wheelchair lessor”, an individual or entity that leases a wheelchair to a consumer, or |
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118 | 118 | | 87who holds the lessor’s rights, under a written lease. |
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119 | 119 | | 88 (b)(1) A manufacturer who sells or leases a wheelchair to a consumer, either directly or |
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120 | 120 | | 89through a wheelchair dealer or wheelchair lessor, shall furnish the consumer with an express |
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121 | 121 | | 90warranty for the wheelchair; provided, however, that the duration of the express warranty shall |
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122 | 122 | | 91be not less than 2 years after first delivery of the wheelchair to the consumer. |
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123 | 123 | | 92 (2) At the time of purchase or lease of a wheelchair, the manufacturer shall provide |
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124 | 124 | | 93directly to the consumer a statement, written in not less than 14-point all capital boldfaced type |
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125 | 125 | | 94on a separate piece of paper, or in such other form as the consumer may access, which shall |
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126 | 126 | | 95include the applicable warranty period of not less than 2 years from the date of first delivery, in |
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127 | 127 | | 96substantially the following form: 6 of 15 |
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128 | 128 | | 97 “IMPORTANT: IF THIS WHEELCHAIR IS DEFECTIVE WITHIN THE PERIOD OF |
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129 | 129 | | 98YOUR WARRANTY, [INSERT WARRANTY PERIOD, NOT LESS THAN 2 YEARS FROM |
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130 | 130 | | 99THE DATE OF FIRST DELIVERY], YOU MAY BE ENTITLED UNDER STATE LAW TO |
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131 | 131 | | 100REPLACEMENT OF THE WHEELCHAIR OR A REFUND OF ITS PURCHASE PRICE. TO |
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132 | 132 | | 101BE ENTITLED TO A REFUND OR REPLACEMENT, YOU MUST FIRST NOTIFY THE |
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133 | 133 | | 102MANUFACTURER, THE WHEELCHAIR LESSOR OR THE WHEELCHAIR DEALER OF |
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134 | 134 | | 103THE NON-CONFORMITY AND GIVE THE MANUFACTURER OR AUTHORIZED |
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135 | 135 | | 104WHEELCHAIR DEALER AN OPPORTUNITY TO REPAIR THE WHEELCHAIR IN |
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136 | 136 | | 105ACCORDANCE WITH SECTION 107 OF CHAPTER 93 OF THE MASSACHUSETTS |
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137 | 137 | | 106GENERAL LAWS. |
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138 | 138 | | 107 IF THIS WHEELCHAIR IS DEFECTIVE WITHIN THE PERIOD OF YOUR |
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139 | 139 | | 108WARRANTY, THE MANUFACTURER OR AUTHORIZED WHEELCHAIR DEALER |
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140 | 140 | | 109MUST PERFORM A REMOTE ASSESSMENT OF THE WHEELCHAIR NOT MORE THAN |
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141 | 141 | | 1103 BUSINESS DAYS FOLLOWING NOTICE AND, IF NECESSARY, PERFORM AN IN- |
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142 | 142 | | 111PERSON ASSESSMENT NOT MORE THAN 4 BUSINESS DAYS FOLLOWING THE |
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143 | 143 | | 112REMOTE ASSESSMENT. |
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144 | 144 | | 113 IF NECESSARY, THE MANUFACTURER OR AUTHORIZED WHEELCHAIR |
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145 | 145 | | 114DEALER SHALL PROVIDE A TEMPORARY LOANER WHEELCHAIR FOR THE |
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146 | 146 | | 115DURATION OF REPAIRS PROVIDED FOR UNDER THE WARRANTY AS SOON AS |
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147 | 147 | | 116POSSIBLE, BUT NOT MORE THAN 4 BUSINESS DAYS FOLLOWING NOTICE FOR |
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148 | 148 | | 117STANDARD WHEELCHAIRS AND 8 BUSINESS DAYS FOLLOWING NOTICE FOR |
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149 | 149 | | 118CUSTOMIZED, ADAPTED OR MODIFIED WHEELCHAIRS.”. 7 of 15 |
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150 | 150 | | 119 (3) If the manufacturer, lessor or wheelchair dealer fail to provide the statement of |
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151 | 151 | | 120warranty as required pursuant to this subsection, the manufacturer shall be in violation of this |
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152 | 152 | | 121subsection and the minimum express warranty period shall be extended to 3 years. |
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153 | 153 | | 122 (c)(1) If a new wheelchair is defective and the consumer reports such nonconformity to |
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154 | 154 | | 123the manufacturer, a wheelchair lessor or a wheelchair dealer and such consumer makes the |
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155 | 155 | | 124wheelchair available for repair prior to the expiration of the applicable warranty period from the |
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156 | 156 | | 125date of first delivery, the nonconformity shall be repaired at no charge to the consumer. It shall |
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157 | 157 | | 126be presumed that the consumer has made the wheelchair available to the manufacturer or |
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158 | 158 | | 127authorized wheelchair dealer for repair if such consumer allows the manufacturer or dealer to |
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159 | 159 | | 128take it from the consumer’s home or other location where the user customarily uses the |
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160 | 160 | | 129wheelchair. |
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161 | 161 | | 130 (2) If a wheelchair covered by a manufacturer’s warranty has a nonconformity to which |
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162 | 162 | | 131the warranty is applicable and is made available by the consumer to the manufacturer or |
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163 | 163 | | 132authorized wheelchair dealer for the repair of the nonconformity, the manufacturer shall: |
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164 | 164 | | 133 (i) perform, or coordinate with an authorized wheelchair dealer to perform, a remote |
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165 | 165 | | 134assessment of the original wheelchair not more than 3 business days following notice from the |
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166 | 166 | | 135consumer and, if it is determined that a remote assessment is not sufficient to diagnose the |
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167 | 167 | | 136nonconformity, an in-person assessment not more than 4 business days following the remote |
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168 | 168 | | 137assessment; provided, however, that if a consumer cancels the initial remote assessment and the |
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169 | 169 | | 138manufacturer or authorized wheelchair dealer makes reasonable efforts to reschedule the |
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170 | 170 | | 139assessment as soon as feasible, the manufacturer or authorized wheelchair dealer shall not be in |
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171 | 171 | | 140violation of this clause; provided, however, that the manufacturer or authorized dealer shall 8 of 15 |
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172 | 172 | | 141provide the consumer with an estimated timeframe for assessment and, following assessment, an |
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173 | 173 | | 142estimated timeframe for any repairs; |
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174 | 174 | | 143 (ii) provide, or coordinate with an authorized wheelchair dealer to provide, for the |
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175 | 175 | | 144duration of the repair period, directly and at no cost to the consumer, as selected by the consumer |
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176 | 176 | | 145and as soon as reasonably possible: (A) a temporary loaner wheelchair not more than 4 business |
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177 | 177 | | 146days following notice from the consumer if the original wheelchair is a standard wheelchair and |
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178 | 178 | | 147not more than 8 business days following notice by the consumer if the original wheelchair has |
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179 | 179 | | 148been customized, adapted or modified to the extent that a standard wheelchair is not a suitable |
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180 | 180 | | 149temporary loaner wheelchair; or (B) reimbursement for the cost incurred by the consumer for |
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181 | 181 | | 150renting a wheelchair while the original wheelchair is assessed and repaired; and |
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182 | 182 | | 151 (iii) cover all of the consumer’s collateral costs. |
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183 | 183 | | 152 (3) If, after a reasonable attempt to repair, the nonconformity is not repaired, the |
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184 | 184 | | 153manufacturer shall: |
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185 | 185 | | 154 (i) at the direction of a consumer other than one who leases a wheelchair: (A) accept |
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186 | 186 | | 155return of the original wheelchair, issue a replacement wheelchair and refund any collateral costs; |
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187 | 187 | | 156or (B) accept return of the wheelchair and refund to the consumer and to any holder of a |
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188 | 188 | | 157perfected security interest, as their interest may appear, the full purchase price and any finance |
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189 | 189 | | 158charge amount paid by the consumer at the point of sale and any collateral costs, less a |
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190 | 190 | | 159reasonable allowance for use; provided, however, that a reasonable allowance for use shall not |
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191 | 191 | | 160exceed the amount obtained by multiplying the full purchase price of the wheelchair by a |
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192 | 192 | | 161fraction, the denominator of which shall be 1,825 and the numerator of which shall be the 9 of 15 |
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193 | 193 | | 162number of days that the wheelchair was in the consumer's possession before the consumer first |
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194 | 194 | | 163reported the nonconformity to the wheelchair dealer; or |
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195 | 195 | | 164 (ii) at the direction of a consumer who leases a wheelchair, accept return of the original |
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196 | 196 | | 165wheelchair, refund to the wheelchair lessor and to any holder of a perfected security interest, as |
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197 | 197 | | 166their interest may appear, the current value of the written lease and refund to the consumer the |
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198 | 198 | | 167amount such consumer paid under the written lease and any collateral costs, less a reasonable |
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199 | 199 | | 168allowance for use; provided, however, that a reasonable allowance for use shall not exceed the |
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200 | 200 | | 169amount obtained by multiplying the total amount for which the written lease obligates the |
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201 | 201 | | 170consumer by a fraction, the denominator of which shall be 1,825, or the number of days of the |
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202 | 202 | | 171lease, whichever number is greater, and the numerator of which shall be half of the number of |
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203 | 203 | | 172days that the consumer possessed the wheelchair before first reporting the nonconformity to the |
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204 | 204 | | 173manufacturer, wheelchair lessor or wheelchair dealer; and provided further, that |
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205 | 205 | | 174 the current value of the written lease shall be the total amount for which that lease |
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206 | 206 | | 175obligates the consumer during the period of the lease remaining after its early termination, plus |
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207 | 207 | | 176the wheelchair dealer's early termination costs and the value of the original wheelchair at the |
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208 | 208 | | 177lease expiration date if the lease sets forth that value, less the wheelchair lessor's early |
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209 | 209 | | 178termination savings. |
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210 | 210 | | 179 To receive a replacement wheelchair or a refund due under paragraph (3) of this |
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211 | 211 | | 180subsection, a consumer described thereunder shall offer to transfer possession of the wheelchair |
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212 | 212 | | 181having the nonconformity to its manufacturer. Not later than 30 days after such offer, the |
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213 | 213 | | 182manufacturer shall provide the consumer with the replacement wheelchair or refund. When the |
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214 | 214 | | 183manufacturer provides the replacement wheelchair or refund, the consumer shall make the 10 of 15 |
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215 | 215 | | 184wheelchair having the nonconformity available for return to the manufacturer, along with any |
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216 | 216 | | 185endorsements necessary to transfer legal possession to the manufacturer. |
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217 | 217 | | 186 (4)(i) To receive a refund due under clause (i) of paragraph (3) of subsection (C), a |
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218 | 218 | | 187consumer described thereunder shall offer to return the original wheelchair to its manufacturer. |
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219 | 219 | | 188Not later than 30 days after such offer, the manufacturer shall provide the refund to the |
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220 | 220 | | 189consumer. When the manufacturer provides the refund, the consumer shall make the original |
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221 | 221 | | 190wheelchair available for return to the manufacturer. |
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222 | 222 | | 191 (ii) To receive a refund due under paragraph (3) of subsection (C), a wheelchair lessor |
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223 | 223 | | 192shall offer to transfer possession of the original wheelchair to its manufacturer. No later than 30 |
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224 | 224 | | 193days after such offer, the manufacturer shall provide the refund to the wheelchair lessor. When |
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225 | 225 | | 194the manufacturer provides the refund, the wheelchair lessor shall provide to the manufacturer any |
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226 | 226 | | 195endorsements necessary to transfer legal possession to the manufacturer. |
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227 | 227 | | 196 A lease against a consumer shall not be enforced after such consumer exercises rights |
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228 | 228 | | 197pursuant to clause (ii) of paragraph (3). |
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229 | 229 | | 198 A wheelchair returned by a consumer or wheelchair lessor in the commonwealth, or by a |
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230 | 230 | | 199consumer or wheelchair lessor in another state under a similar law of that state, shall not be |
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231 | 231 | | 200resold or leased in the commonwealth unless the reasons for such return have been fully |
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232 | 232 | | 201disclosed to a prospective buyer or lessee. |
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233 | 233 | | 202 (5) Manufacturers shall fill all repair and replacement orders for wheelchairs under |
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234 | 234 | | 203warranty pursuant to this section from their own inventory or have a written subcontract for the |
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235 | 235 | | 204purchase of items necessary to fill repair and replacement orders; provided, however, that the |
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236 | 236 | | 205subcontract shall be in writing and contain, at a minimum: (i) names, addresses, phone numbers 11 of 15 |
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237 | 237 | | 206and contact information for both entities; (ii) the contract term start and end dates; (iii) a |
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238 | 238 | | 207description of the wheelchairs covered under the subcontract and the cost of each item; (iv) |
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239 | 239 | | 208signatures of both parties, including signature dates and position titles; (v) an established credit |
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240 | 240 | | 209limit that is reasonable, based on the value of the products and services to be provided by the |
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241 | 241 | | 210contractor; and (vi) a provision requiring shipping of parts, whenever feasible, by overnight mail. |
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242 | 242 | | 211 (6) The manufacturer shall keep written record of all repair attempts made, including, but |
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243 | 243 | | 212not limited to: (i) the date a repair was requested; (ii) the type of repair requested; (iii) the date |
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244 | 244 | | 213the repair attempt began; (iv) the length of the repair attempt; (v) collateral costs covered; (vi) |
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245 | 245 | | 214the results of the repair attempt; and (vii) the total number of repair attempts made. |
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246 | 246 | | 215 (d) Each consumer shall have the option of submitting any dispute arising under this |
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247 | 247 | | 216section, upon the payment of a prescribed filing fee, to an alternate arbitration mechanism |
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248 | 248 | | 217established pursuant to regulations promulgated under this section by the undersecretary of |
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249 | 249 | | 218consumer affairs and business regulation. Upon application of the consumer and payment of the |
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250 | 250 | | 219appropriate filing fee by the consumer, a manufacturer shall submit to alternative arbitration. The |
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251 | 251 | | 220alternate arbitration shall be conducted by a professional arbitrator or arbitration firm appointed |
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252 | 252 | | 221by and pursuant to the regulations promulgated by the office of consumer affairs and business |
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253 | 253 | | 222regulation pursuant to this section. The alternate arbitration mechanism shall ensure the personal |
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254 | 254 | | 223objectivity of its arbitrators and the right of each party to present its case, be in attendance during |
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255 | 255 | | 224any presentation made by the other party and rebut or refute such presentation. |
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256 | 256 | | 225 (e) The attorney general may bring an action under section 4 of chapter 93A to enforce |
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257 | 257 | | 226this section and to obtain restitution, civil penalties, injunctive relief and any other relief awarded |
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258 | 258 | | 227pursuant to said chapter 93A. Nothing contained in this section shall limit any rights or remedies 12 of 15 |
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259 | 259 | | 228available to a consumer under any other law. Any waiver by a consumer of rights under this |
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260 | 260 | | 229section shall be void. |
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261 | 261 | | 230 (f) In addition to any other remedy at law, a consumer may bring an action to recover for |
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262 | 262 | | 231damages caused by a violation of this section. The court shall award a consumer who prevails in |
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263 | 263 | | 232such an action twice the amount of any pecuniary loss, together with costs, disbursements and |
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264 | 264 | | 233reasonable attorney fees, and any equitable relief that the court deems is appropriate. |
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265 | 265 | | 234 (g) Annually, not later than January 1, the office of consumer affairs and business |
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266 | 266 | | 235regulation shall report to the joint committee on children, families and persons with disabilities |
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267 | 267 | | 236and the joint committee on consumer protection and professional licensure on the operational |
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268 | 268 | | 237status of the wheelchair alternate arbitration mechanism, including, but not limited to, data |
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269 | 269 | | 238regarding the number of complaints filed through the alternate arbitration mechanism and the |
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270 | 270 | | 239aggregate results of such arbitration procedures. |
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271 | 271 | | 240 (h) The undersecretary of consumer affairs and business regulation shall promulgate |
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272 | 272 | | 241regulations to implement this section, which shall include, but not be limited to, information on |
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273 | 273 | | 242the components and functions necessary for a temporary loaner wheelchair to be in compliance |
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274 | 274 | | 243with this section. |
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275 | 275 | | 244 SECTION 3. Chapter 118E of the General Laws is hereby amended by inserting after |
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276 | 276 | | 245section 10Q the following section:- |
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277 | 277 | | 246 Section 10R. For purposes of this section, “complex rehabilitation technology |
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278 | 278 | | 247wheelchair” shall mean an individually-configured manual or motorized wheeled device that |
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279 | 279 | | 248requires evaluation, configuration, fitting, adjustment or programming that is medically |
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280 | 280 | | 249necessary to enhance the mobility or positioning of an individual with a disability. 13 of 15 |
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281 | 281 | | 250 The division and its contracted health insurers, health plans, health maintenance |
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282 | 282 | | 251organizations, behavioral health management firms and third-party administrators under contract |
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283 | 283 | | 252to a Medicaid managed care organization or primary care clinician plan shall not require a |
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284 | 284 | | 253preauthorization for any repair of a complex rehabilitation technology wheelchair estimated to |
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285 | 285 | | 254cost less than $1,000. |
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286 | 286 | | 255 SECTION 4. Chapter 175 of the General Laws is hereby amended by inserting after |
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287 | 287 | | 256section 47UU the following section:- |
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288 | 288 | | 257 Section 47VV. For purposes of this section, “complex rehabilitation technology |
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289 | 289 | | 258wheelchair” shall mean an individually-configured manual or motorized wheeled device that |
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290 | 290 | | 259requires evaluation, configuration, fitting, adjustment or programming that is medically |
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291 | 291 | | 260necessary to enhance the mobility or positioning of an individual with a disability. |
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292 | 292 | | 261 Any policy, contract, agreement, plan or certificate of insurance issued, delivered or |
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293 | 293 | | 262renewed within the commonwealth, which is considered creditable coverage under section 1 of |
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294 | 294 | | 263chapter 111M, shall not require a member to obtain a preauthorization for any repair of a |
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295 | 295 | | 264complex rehabilitation technology wheelchair estimated to cost less than $1,000. |
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296 | 296 | | 265 SECTION 5. Chapter 176A of the General Laws is hereby amended by inserting after |
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297 | 297 | | 266section 8VV the following section:- |
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298 | 298 | | 267 Section 8WW. For purposes of this section, “complex rehabilitation technology |
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299 | 299 | | 268wheelchair” shall mean an individually-configured manual or motorized wheeled device that |
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300 | 300 | | 269requires evaluation, configuration, fitting, adjustment or programming that is medically |
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301 | 301 | | 270necessary to enhance the mobility or positioning of an individual with a disability. 14 of 15 |
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302 | 302 | | 271 Any contract between a subscriber and the corporation under an individual or group |
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303 | 303 | | 272hospital service plan that is delivered, issued or renewed within the commonwealth shall not |
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304 | 304 | | 273require a member to obtain a preauthorization for any repair of a complex rehabilitation |
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305 | 305 | | 274technology wheelchair estimated to cost less than $1,000. |
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306 | 306 | | 275 SECTION 6. Chapter 176B of the General Laws is hereby amended by inserting after |
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307 | 307 | | 276section 4VV the following section:- |
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308 | 308 | | 277 Section 4WW. For purposes of this section, “complex rehabilitation technology |
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309 | 309 | | 278wheelchair” shall mean an individually-configured manual or motorized wheeled device that |
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310 | 310 | | 279requires evaluation, configuration, fitting, adjustment or programming that is medically |
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311 | 311 | | 280necessary to enhance the mobility or positioning of an individual with a disability. |
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312 | 312 | | 281 Any subscription certificate under an individual or group medical service agreement |
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313 | 313 | | 282delivered, issued or renewed within the commonwealth shall not require a member to obtain a |
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314 | 314 | | 283preauthorization for any repair of a complex rehabilitation technology wheelchair estimated to |
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315 | 315 | | 284cost less than $1,000. |
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316 | 316 | | 285 SECTION 7. Chapter 176G of the General Laws is hereby amended by inserting after |
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317 | 317 | | 286section 4NN the following section:- |
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318 | 318 | | 287 Section 4OO. For purposes of this section, “complex rehabilitation technology |
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319 | 319 | | 288wheelchair” shall mean an individually-configured manual or motorized wheeled device that |
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320 | 320 | | 289requires evaluation, configuration, fitting, adjustment or programming that is medically |
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321 | 321 | | 290necessary to enhance the mobility or positioning of an individual with a disability. 15 of 15 |
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322 | 322 | | 291 Any individual or group health maintenance contract that is issued or renewed shall not |
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323 | 323 | | 292require a member to obtain a preauthorization for any repair of a complex rehabilitation |
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324 | 324 | | 293technology wheelchair estimated to cost less than $1,000. |
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325 | 325 | | 294 SECTION 8. Section 25 of chapter 176O of the General Laws, as appearing in the 2022 |
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326 | 326 | | 295Official Edition, is hereby amended by inserting after the word “services”, in line 49, the |
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327 | 327 | | 296following words:- ; provided, however, that a health plan shall not require a prior authorization |
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328 | 328 | | 297for any repair of a complex rehabilitation technology wheelchair estimated to cost less than |
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329 | 329 | | 298$1,000. |
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330 | 330 | | 299 SECTION 9. The undersecretary of consumer affairs and business regulation regulations |
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331 | 331 | | 300shall promulgate the regulations required under subsection (h) of section 107 of chapter 93 of the |
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332 | 332 | | 301General Laws not later than 90 days after the effective date of this act. |
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