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| 2 | 2 | | SENATE DOCKET, NO. 2592 FILED ON: 1/17/2025 |
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| 3 | 3 | | SENATE . . . . . . . . . . . . . . No. 264 |
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| 4 | 4 | | The Commonwealth of Massachusetts |
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| 5 | 5 | | _________________ |
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| 6 | 6 | | PRESENTED BY: |
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| 7 | 7 | | Mark C. Montigny |
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| 8 | 8 | | _________________ |
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| 9 | 9 | | To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General |
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| 10 | 10 | | Court assembled: |
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| 11 | 11 | | The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill: |
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| 12 | 12 | | An Act establishing protections for consumers interacting with artificial intelligence chatbots. |
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| 13 | 13 | | _______________ |
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| 14 | 14 | | PETITION OF: |
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| 15 | 15 | | NAME:DISTRICT/ADDRESS :Mark C. MontignySecond Bristol and Plymouth 1 of 2 |
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| 16 | 16 | | SENATE DOCKET, NO. 2592 FILED ON: 1/17/2025 |
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| 17 | 17 | | SENATE . . . . . . . . . . . . . . No. 264 |
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| 18 | 18 | | By Mr. Montigny, a petition (accompanied by bill, Senate, No. 264) of Mark C. Montigny for |
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| 19 | 19 | | legislation to protect consumers interacting with artificial intelligence chatbots. Consumer |
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| 20 | 20 | | Protection and Professional Licensure. |
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| 21 | 21 | | The Commonwealth of Massachusetts |
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| 22 | 22 | | _______________ |
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| 23 | 23 | | In the One Hundred and Ninety-Fourth General Court |
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| 24 | 24 | | (2025-2026) |
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| 25 | 25 | | _______________ |
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| 26 | 26 | | An Act establishing protections for consumers interacting with artificial intelligence chatbots. |
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| 27 | 27 | | Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority |
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| 28 | 28 | | of the same, as follows: |
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| 29 | 29 | | 1 The General Laws are hereby amended by inserting after chapter 93L the following |
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| 30 | 30 | | 2chapter:- |
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| 31 | 31 | | 3 CHAPTER 93M |
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| 32 | 32 | | 4 USE OF CHATBOTS BY COMMERCIAL ENTITIES |
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| 33 | 33 | | 5 Section 1. Definitions |
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| 34 | 34 | | 6 As used in this chapter, the following words shall, unless the context clearly requires |
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| 35 | 35 | | 7otherwise, have the following meanings:- |
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| 36 | 36 | | 8 "Chatbot", an automated program designed to simulate conversation with human users |
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| 37 | 37 | | 9whether through the use of generative artificial intelligence or other similar technology. Such a |
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| 38 | 38 | | 10program may use audio, visual, or textual methods, or a combination thereof, to communicate. 2 of 2 |
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| 39 | 39 | | 11 Section 2. Clear disclosure of chatbots |
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| 40 | 40 | | 12 Any commercial entity deploying a chatbot shall clearly and conspicuously disclose to |
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| 41 | 41 | | 13the person with whom the chatbot interacts that the person is interacting with a chatbot and not a |
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| 42 | 42 | | 14human. |
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| 43 | 43 | | 15 Section 3. Representations made by chatbots |
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| 44 | 44 | | 16 Interactions with, including but not limited to any information or representations |
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| 45 | 45 | | 17provided by, a chatbot deployed by a commercial entity shall have the same legal force and |
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| 46 | 46 | | 18effect as interactions with a person employed by, or acting as an agent of, the commercial entity. |
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| 47 | 47 | | 19 Use of a disclaimer shall not constitute a defense under this chapter, chapter 93A, or any other |
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| 48 | 48 | | 20cause of action under the laws of the commonwealth. |
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| 49 | 49 | | 21 Section 4. Enforcement |
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| 50 | 50 | | 22 In addition to any other remedies that may be available, a violation of this chapter shall |
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| 51 | 51 | | 23be deemed to be an unfair method of competition and an unfair or deceptive act or practice in the |
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| 52 | 52 | | 24conduct of trade or commerce in violation of section 2 of chapter 93A |
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