Relative to notifying broker prior to termination of coverage
If enacted, this legislation would create a requirement for insurers to provide at least 21 days' notice to the agent before any lapse in the specified insurance coverages. This notice must be sent via mail or electronically. Notably, the bill specifies that the receipt of such notice does not make the insurance agent responsible for any lapse that occurs, thereby protecting the agents from liability in these situations. The bill also notes exceptions to this requirement based on certain conditions, such as the existence of an online notification system or if the agent is employed by the insurer.
Senate Bill 826, introduced by Michael F. Rush and Paul McMurtry, seeks to amend Chapter 175 of the General Laws of Massachusetts by adding a provision that requires insurers to notify the agent of record before the termination of coverage on life, disability, or long-term care insurance policies. The objective of this bill is to ensure that agents are kept informed about their clients' policies, particularly when there is an impending lapse in coverage, which could have significant consequences for the policyholders.
One of the points of contention surrounding this bill concerns the implications for insurers as they adapt their policies and procedures to comply with this new notification requirement. Some stakeholders may argue that the added responsibility could lead to increased operational challenges for insurance providers, especially around maintaining accurate and up-to-date records of agents. Furthermore, there may be discussions regarding the effectiveness of such notifications in truly preventing lapses in coverage, and whether the current online systems in use are sufficient to mitigate the need for additional notification protocols.