Public Safety - 3-1-1 Systems - Nonemergency Information
The legislation outlines the responsibilities of counties regarding the 3–1–1 system, including the funding for establishing and maintaining individual county systems, which must comply with state standards. These measures are intended to standardize nonemergency services across Maryland, fostering a more cohesive public safety approach. The expected result is a reduction in the number of nonemergency calls directed to 9-1-1, allowing emergency responders to focus on critical situations, thus enhancing overall public safety framework.
Senate Bill 749 establishes the Maryland 3–1–1 System as a nonemergency government information and referral service. This bill aims to relieve pressure on the traditional 9-1-1 emergency lines by providing a dedicated contact point for nonemergency situations. It creates a formal structure under the Maryland Department of Emergency Management to oversee the implementation and operational standards of the 3–1–1 system. The bill also mandates the establishment of a 3–1–1 Board that will set policy, standards, and protocols for the operation of both the statewide and county-specific systems.
While proponents advocate for the bill as a necessary advancement for public safety infrastructure, there are concerns about the burden it places on counties to establish and maintain their own systems. Opponents worry this may lead to inconsistencies in service quality and accessibility, particularly in less urbanized areas. The balance of managing local versus state oversight and the implications for funding and resources are notable points of contention in discussions around this legislation.