Maryland 2024 Regular Session

Maryland Senate Bill SB1068 Compare Versions

Version 1 (Old)

Version 2 (New)

Old	New		Differences
1		-	WES MOORE, Governor Ch. 450
2	1
3		-	– 1 –
4		-	Chapter 450
5		-	(Senate Bill 1068)
6	2
7		-	AN ACT concerning
	3	+	EXPLANATION: CAPITALS INDICATE MAT TER ADDED TO EXISTIN G LAW.
	4	+	[Brackets] indicate matter deleted from existing law.
	5	+	Underlining indicates amendments to bill.
	6	+	Strike out indicates matter stricken from the bill by amendment or deleted from the law by
	7	+	amendment.
	8	+	sb1068
8	9
9		-	Human Services – 2–1–1 and 3–1–1 Systems – Nonemergency Information and
10		-	Referrals
11		-	Department of Information Technology – Evaluation and Development of a
12		-	3–1–1 Portal Using Artificial Intelligence
	10	+	SENATE BILL 1068
	11	+	O1 4lr1484
	12	+	CF HB 1141
	13	+	By: Senator Kagan
	14	+	Introduced and read first time: February 2, 2024
	15	+	Assigned to: Education, Energy, and the Environment
	16	+	Committee Report: Favorable with amendments
	17	+	Senate action: Adopted
	18	+	Read second time: March 2, 2024
13	19
14		-	FOR the purpose of establishing the Maryland 2–1–1 and 3–1–1 Board to take certain
15		-	actions relating to the establishment of a statewide 3–1–1 system and county 3–1–1
16		-	systems and the integration of the 2–1–1 system into a statewide 2–1–1 and 3–1–1
17		-	system; establishing a statewide 3–1–1 system under the Department of Human
18		-	Services to provide certain nonemergency information and referrals, subject to
19		-	certain requirements; requiring a county to be responsible for certain costs and
20		-	expenses associated with a county 3–1–1 system; stating the intent of the General
21		-	Assembly that the Department of Information Technology evaluate the feasibility of
22		-	creating a 3–1–1 portal utilizing artificial intelligence and that the Department
23		-	prioritize the creation of the portal if feasible; and generally relating to 2–1–1 and
24		-	3–1–1 systems and nonemergency information and referrals artificial intelligence
25		-	and the 3–1–1 system.
	20	+	CHAPTER ______
26	21
27		-	BY transferring
28		-	Article – Health – General
29		-	Section 24–1203, 24–1204, and 24–1205
30		-	Annotated Code of Maryland
31		-	(2023 Replacement Volume)
32		-	to be
33		-	Article – Human Services
34		-	Section 2–603, 2–603.1, and 2–603.2, respectively
35		-	Annotated Code of Maryland
36		-	(2019 Replacement Volume and 2023 Supplement)
	22	+	AN ACT concerning 1
37	23
38		-	BY repealing
39		-	Article – Health – General
40		-	Section 24–1201 and 24–1202 and the subtitle “Subtitle 12. Health and Human
41		-	Services Referral System”
42		-	Annotated Code of Maryland
43		-	(2023 Replacement Volume)
	24	+	Human Services – 2–1–1 and 3–1–1 Systems – Nonemergency Information and 2
	25	+	Referrals 3
	26	+	Department of Information Technology – Evaluation and Development of a 4
	27	+	3–1–1 Portal Using Artificial Intelligence 5
44	28
45		-	BY repealing and reenacting, without amendments,
46		-	Article – State Finance and Procurement
47		-	Section 14–301(a) and (l)
48		-	Annotated Code of Maryland
49		-	(2021 Replacement Volume and 2023 Supplement) Ch. 450 2024 LAWS OF MARYLAND
	29	+	FOR the purpose of establishing the Maryland 2–1–1 and 3–1–1 Board to take certain 6
	30	+	actions relating to the establishment of a statewide 3–1–1 system and county 3–1–1 7
	31	+	systems and the integration of the 2–1–1 system into a statewide 2–1–1 and 3–1–1 8
	32	+	system; establishing a statewide 3–1–1 system under the Department of Human 9
	33	+	Services to provide certain nonemergency information and referrals, subject to 10
	34	+	certain requirements; requiring a county to be responsible for certain costs and 11
	35	+	expenses associated with a county 3–1–1 system; stating the intent of the General 12
	36	+	Assembly that the Department of Information Technology evaluate the feasibility of 13
	37	+	creating a 3–1–1 portal utilizing artificial intelligence and that the Department 14
	38	+	prioritize the creation of the portal if feasible; and generally relating to 2–1–1 and 15
	39	+	3–1–1 systems and nonemergency information and referrals artificial intelligence 16
	40	+	and the 3–1–1 system. 17
50	41
51		-	– 2 –
	42	+	BY transferring 18
	43	+	Article – Health – General 19
	44	+	Section 24–1203, 24–1204, and 24–1205 20
	45	+	Annotated Code of Maryland 21
	46	+	(2023 Replacement Volume) 22
	47	+	to be 23
	48	+	Article – Human Services 24 2 SENATE BILL 1068
52	49
53		-	BY repealing and reenacting, without amendments,
54		-	Article – Public Safety
55		-	Section 1–301(a), (o), (t), and (u)
56		-	Annotated Code of Maryland
57		-	(2022 Replacement Volume and 2023 Supplement)
58	50
59		-	BY adding to
60		-	Article – Human Services
61		-	Section 2–601, 2–602, and 2–604 through 2–613 to be under the new subtitle
62		-	“Subtitle 6. 2–1–1 and 3–1–1 Systems”
63		-	Annotated Code of Maryland
64		-	(2019 Replacement Volume and 2023 Supplement)
	51	+	Section 2–603, 2–603.1, and 2–603.2, respectively 1
	52	+	Annotated Code of Maryland 2
	53	+	(2019 Replacement Volume and 2023 Supplement) 3
65	54
66		-	BY repealing ~~and reenacting, with amendments,~~
67		-	Article – ~~Human Services~~
68		-	Section 2–~~603, 2–603.1,~~ and 2–~~603~~.2
69		-	~~Annotated Code of Maryland~~
70		-	~~(2019 Replacement Volume and 2023 Supplement)~~
71		-	(~~As enacted by Section 1 of this Act~~)
	55	+	BY repealing 4
	56	+	Article – Health – General 5
	57	+	Section 24–1201 and 24–1202 and the subtitle “Subtitle 12. Health and Human 6
	58	+	Services Referral System” 7
	59	+	Annotated Code of Maryland 8
	60	+	(2023 Replacement Volume) 9
72	61
73		-	SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND,
74		-	That Section(s) 24–1203, 24–1204, and 24–1205 of Article – Health – General of the
75		-	Annotated Code of Maryland be transferred to be Section(s) 2–603, 2–603.1, and 2–603.2,
76		-	respectively, of Article – Human Services of the Annotated Code of Maryland.
	62	+	BY repealing and reenacting, without amendments, 10
	63	+	Article – State Finance and Procurement 11
	64	+	Section 14–301(a) and (l) 12
	65	+	Annotated Code of Maryland 13
	66	+	(2021 Replacement Volume and 2023 Supplement) 14
77	67
78		-	SECTION 2. AND BE IT FURTHER ENACTED, That the Laws of Maryland read
79		-	as follows:
	68	+	BY repealing and reenacting, without amendments, 15
	69	+	Article – Public Safety 16
	70	+	Section 1–301(a), (o), (t), and (u) 17
	71	+	Annotated Code of Maryland 18
	72	+	(2022 Replacement Volume and 2023 Supplement) 19
80	73
81		-	Article – Health – General
	74	+	BY adding to 20
	75	+	Article – Human Services 21
	76	+	Section 2–601, 2–602, and 2–604 through 2–613 to be under the new subtitle 22
	77	+	“Subtitle 6. 2–1–1 and 3–1–1 Systems” 23
	78	+	Annotated Code of Maryland 24
	79	+	(2019 Replacement Volume and 2023 Supplement) 25
82	80
83		-	[Subtitle 12. Health and Human Services Referral System.]
	81	+	BY repealing and reenacting, with amendments, 26
	82	+	Article – Human Services 27
	83	+	Section 2–603, 2–603.1, and 2–603.2 28
	84	+	Annotated Code of Maryland 29
	85	+	(2019 Replacement Volume and 2023 Supplement) 30
	86	+	(As enacted by Section 1 of this Act) 31
84	87
85		-	[24–1201.
	88	+	SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 32
	89	+	That Section(s) 24–1203, 24–1204, and 24–1205 of Article – Health – General of the 33
	90	+	Annotated Code of Maryland be transferred to be Section(s) 2–603, 2–603.1, and 2–603.2, 34
	91	+	respectively, of Article – Human Services of the Annotated Code of Maryland. 35
86	92
87		-	(a) In this subtitle the following words have the meanings indicated.
	93	+	SECTION 2. AND BE IT FURTHER ENACTED, That the Laws of Maryland read 36
	94	+	as follows: 37
88	95
89		-	(b) “Health and Human Services Referral System” means telephone service that
90		-	automatically connects an individual dialing the digits 2–1–1 to an established information
91		-	and referral answering point.
	96	+	Article – Health – General 38
	97	+	SENATE BILL 1068 3
92	98
93		-	(c) “2–1–1” means the abbreviated dialing code assigned by the Federal
94		-	Communications Commission for consumer access to community information and referral
95		-	services.
96		-	WES MOORE, Governor Ch. 450
97	99
98		-	– 3 –
99		-	(d) “2–1–1 Maryland” means the Maryland Information Network, 2 –1–1
100		-	Maryland, a 501(c)(3) corporation in the State.
	100	+	[Subtitle 12. Health and Human Services Referral System.] 1
101	101
102		-	(e) “2–1–1 Maryland call center” means a nonprofit agency or organization
103		-	designated by 2–1–1 Maryland to provide 2–1–1 services.]
	102	+	[24–1201. 2
104	103
105		-	~~[24–1202~~.
	104	+	(a) In this subtitle the following words have the meanings indicated. 3
106	105
107		-	(a) The General Assembly:
	106	+	(b) “Health and Human Services Referral System” means telephone service that 4
	107	+	automatically connects an individual dialing the digits 2–1–1 to an established information 5
	108	+	and referral answering point. 6
108	109
109		-	(1) Recognizes the importance of a statewide information and referral
110		-	system for health and human services;
	110	+	(c) “2–1–1” means the abbreviated dialing code assigned by the Federal 7
	111	+	Communications Commission for consumer access to community information and referral 8
	112	+	services. 9
111	113
112		-	(2) Recognizes that an integrated telephone system would provide a single
113		-	source for information and referral to health and human se rvices, community
114		-	preparedness, and crisis information and could be accessed toll free from anywhere in
115		-	Maryland, 24 hours a day, 365 days a year;
	114	+	(d) “2–1–1 Maryland” means the Maryland Information Network, 2 –1–1 10
	115	+	Maryland, a 501(c)(3) corporation in the State. 11
116	116
117		-	(3) Acknowledges that the three–digit number, 2–1–1, is a nationally
118		-	recognized and applied telephone number which may be used for information and referral
119		-	and eliminates delays caused by lack of familiarity with health and human services
120		-	numbers and by understandable confusion in circumstances of crisis; and
	117	+	(e) “2–1–1 Maryland call center” means a nonprofit agency or organization 12
	118	+	designated by 2–1–1 Maryland to provide 2–1–1 services.] 13
121	119
122		-	(4) Recognizes a demonstrated need for an easy to remember, easy to use
123		-	telephone number that will enable individuals in need to be directed to available
124		-	community resources.
	120	+	[24–1202. 14
125	121
126		-	(b) The purpose of this subtitle is to establish the three–digit number, 2–1–1, as
127		-	the primary information and referral telephone number for health and human services in
128		-	the State.]
	122	+	(a) The General Assembly: 15
129	123
130		-	Article – State Finance and Procurement
	124	+	(1) Recognizes the importance of a statewide information and referral 16
	125	+	system for health and human services; 17
131	126
132		-	14–301.
	127	+	(2) Recognizes that an integrated telephone system would provide a single 18
	128	+	source for information and referral to health and human se rvices, community 19
	129	+	preparedness, and crisis information and could be accessed toll free from anywhere in 20
	130	+	Maryland, 24 hours a day, 365 days a year; 21
133	131
134		-	(a) In this subtitle the following words have the meanings indicated.
	132	+	(3) Acknowledges that the three–digit number, 2–1–1, is a nationally 22
	133	+	recognized and applied telephone number which may be used for information and referral 23
	134	+	and eliminates delays caused by lack of familiarity with health and human services 24
	135	+	numbers and by understandable confusion in circumstances of crisis; and 25
135	136
136		-	(l) “Socially disadvantaged individual” means an individual who has been
137		-	subjected to racial or ethnic prejudice or cultural bias within American society because of
138		-	membership in a group and without regard to individual qualities. Social disadvantage
139		-	must stem from circumstances beyond the control of the individual.
	137	+	(4) Recognizes a demonstrated need for an easy to remember, easy to use 26
	138	+	telephone number that will enable individuals in need to be directed to available 27
	139	+	community resources. 28
140	140
141		-	Article – Public Safety
	141	+	(b) The purpose of this subtitle is to establish the three–digit number, 2–1–1, as 29
	142	+	the primary information and referral telephone number for health and human services in 30
	143	+	the State.] 31
142	144
143		-	1–~~301.~~
144		-	~~Ch. 450~~ ~~2024 LAWS OF MARYLAND~~
	145	+	Article – State Finance and Procurement 32
	146	+	4 SENATE BILL 1068
145	147
146		-	– 4 –
147		-	(a) In this subtitle the following words have the meanings indicated.
148	148
149		-	(o) “9–1–1 specialist” means an employee of a county public safety answering
150		-	point, or an employee working in a county public safety answering point, whose duties and
151		-	responsibilities include:
	149	+	14–301. 1
152	150
153		-	(1) ~~receiving and processing 9–1–1 requests for emergency services;~~
	151	+	(a) In this subtitle the following words have the meanings indicated. 2
154	152
155		-	(2) other support functions directly related to 9–1–1 requests for
156		-	emergency services; or
	153	+	(l) “Socially disadvantaged individual” means an individual who has been 3
	154	+	subjected to racial or ethnic prejudice or cultural bias within American society because of 4
	155	+	membership in a group and without regard to individual qualities. Social disadvantage 5
	156	+	must stem from circumstances beyond the control of the individual. 6
157	157
158		-	(3) dispatching law enforcement officers, fire rescue services, emergency
159		-	medical services, and other public safety services to the scene of an emergency.
	158	+	Article – Public Safety 7
160	159
161		-	~~(t) “Public safety agency” means:~~
	160	+	1–301. 8
162	161
163		-	(1) a functional division of a public agency that provides fire fighting,
164		-	police, medical, or other emergency services; or
	162	+	(a) In this subtitle the following words have the meanings indicated. 9
165	163
166		-	(2) a private entity that provides fire fighting, police, medical, or other
167		-	emergency services on a voluntary basis.
	164	+	(o) “9–1–1 specialist” means an employee of a county public safety answering 10
	165	+	point, or an employee working in a county public safety answering point, whose duties and 11
	166	+	responsibilities include: 12
168	167
169		-	(u) ~~“Public safety answering point”~~ ~~means a communications facility that:~~
	168	+	(1) receiving and processing 9–1–1 requests for emergency services; 13
170	169
171		-	(1) is operated on a 24–hour basis;
	170	+	(2) other support functions directly related to 9–1–1 requests for 14
	171	+	emergency services; or 15
172	172
173		-	(2) ~~first receives 9–1–1 requests for~~ emergency ~~services in a 9–1–1 service~~
174		-	~~area;~~ and
	173	+	(3) dispatching law enforcement officers, fire rescue services, emergency 16
	174	+	medical services, and other public safety services to the scene of an emergency. 17
175	175
176		-	(3) ~~as appropriate~~:
	176	+	(t) “Public safety agency” means: 18
177	177
178		-	(i) dispatches public safety services directly;
	178	+	(1) a functional division of a public agency that provides fire fighting, 19
	179	+	police, medical, or other emergency services; or 20
179	180
180		-	(ii) ~~transmits incident data to appropriate public safety agencies~~
181		-	~~within the State for the dispatch of public safety~~ services~~; or~~
	181	+	(2) a private entity that provides fire fighting, police, medical, or other 21
	182	+	emergency services on a voluntary basis. 22
182	183
183		-	(iii) transfers 9–1–1 requests for emergency services or transmits
184		-	incident data to:
	184	+	(u) “Public safety answering point” means a communications facility that: 23
185	185
186		-	1. an appropriate federal emergency communication center
187		-	responsible for the delivery of public safety services on a federal campus or federal
188		-	reservation; or
	186	+	(1) is operated on a 24–hour basis; 24
189	187
190		-	2. an appropriate public safety answering point located
191		-	within or outside the State.
192		-	WES MOORE, Governor Ch. 450
	188	+	(2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 25
	189	+	area; and 26
193	190
194		-	– 5 –
195		-	Article – Human Services
	191	+	(3) as appropriate: 27
196	192
197		-	SUBTITLE 6. 2–1–1 AND 3–1–1 SYSTEMS.
	193	+	(i) dispatches public safety services directly; 28
	194	+	SENATE BILL 1068 5
198	195
199		-	2–601.
200	196
201		-	(A) ~~IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS~~
202		-	~~INDICATED.~~
	197	+	(ii) transmits incident data to appropriate public safety agencies 1
	198	+	within the State for the dispatch of public safety services; or 2
203	199
204		-	(B) “BOARD” MEANS THE MARYLAND 2–1–1 AND 3–1–1 BOARD.
	200	+	(iii) transfers 9–1–1 requests for emergency services or transmits 3
	201	+	incident data to: 4
205	202
206		-	(C) (1) “COUNTY 3–1–1 SYSTEM” MEANS A SERVICE THAT :
	203	+	1. an appropriate federal emergency communication center 5
	204	+	responsible for the delivery of public safety services on a federal campus or federal 6
	205	+	reservation; or 7
207	206
208		-	(I) IS ESTABLISHED UNDER § 2–610 OF THIS SUBTITLE AS AN
209		-	ALTERNATIVE TO THE S TATEWIDE 2–1–1 AND 3–1–1 SYSTEM FOR 3–1–1 CALLS
210		-	PLACED IN THE COUNTY ;
	207	+	2. an appropriate public safety answering point located 8
	208	+	within or outside the State. 9
211	209
212		-	(II) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS
213		-	SUBTITLE; AND
	210	+	Article – Human Services 10
214	211
215		-	(III) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE
216		-	DIGITS 3–1–1 TO AN ESTABLISHED NO NEMERGENCY ANSWERING POINT.
	212	+	SUBTITLE 6. 2–1–1 AND 3–1–1 SYSTEMS. 11
217	213
218		-	~~(2) “COUNTY 3–1–1 SYSTEM” INCLUDES:~~
	214	+	2–601. 12
219	215
220		-	(I) EQUIPMENT FOR :
	216	+	(A) IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS 13
	217	+	INDICATED. 14
221	218
222		-	1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS
223		-	WITHIN A TELEPHONE C ENTRAL OFFICE ; AND
	219	+	(B) “BOARD” MEANS THE MARYLAND 2–1–1 AND 3–1–1 BOARD. 15
224	220
225		-	2. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T
226		-	THE BOARD AND THE DEPARTMENT REQUIRE ;
	221	+	(C) (1) “COUNTY 3–1–1 SYSTEM” MEANS A SERVICE THAT : 16
227	222
228		-	(II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL
229		-	OFFICE TO A NONEMERGENC Y ANSWERING POINT ;
	223	+	(I) IS ESTABLISHED UNDER § 2–610 OF THIS SUBTITLE AS AN 17
	224	+	ALTERNATIVE TO THE S TATEWIDE 2–1–1 AND 3–1–1 SYSTEM FOR 3–1–1 CALLS 18
	225	+	PLACED IN THE COUNTY; 19
230	226
231		-	(~~III~~) ~~EQUIPMENT TO CONNECT 3–1–1 CALLS TO~~ THE
232		-	~~APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS~~ ; AND
	227	+	(II) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 20
	228	+	SUBTITLE; AND 21
233	229
234		-	(IV) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE STATEWI DE
235		-	2–1–1 AND 3–1–1 SYSTEM, AS APPROPRIATE .
236		-	Ch. 450 2024 LAWS OF MARYLAND
	230	+	(III) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 22
	231	+	DIGITS 3–1–1 TO AN ESTABLISHED NO NEMERGENCY ANSWERING POINT. 23
237	232
238		-	– 6 –
239		-	(D) “CUSTOMER SERVICE SPEC IALIST” MEANS AN EMPLOYEE OF A
240		-	NONEMERGENCY ANSWERI NG POINT WHOSE DUTIE S AND RESPONSIBILITI ES
241		-	INCLUDE:
	233	+	(2) “COUNTY 3–1–1 SYSTEM” INCLUDES: 24
242	234
243		-	(1) RECEIVING AND PROCES SING 2–1–1 AND 3–1–1 REQUESTS FOR
244		-	NONEMERGENCY SERVICE S, RESOURCES, REFERRALS, AND INFORMATION ;
	235	+	(I) EQUIPMENT FOR : 25
245	236
246		-	(2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 2–1–1 AND
247		-	3–1–1 REQUESTS FOR NONEMER GENCY SERVICES , RESOURCES, REFERRALS, AND
248		-	INFORMATION ;
	237	+	1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 26
	238	+	WITHIN A TELEPHONE C ENTRAL OFFICE ; AND 27
249	239
250		-	~~(3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE~~
251		-	~~STATE OR LOCAL AGENCI ES,~~ ~~PROGRAMS, OR DEPARTMENTS~~ ; OR
	240	+	2. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T 28
	241	+	THE BOARD AND THE DEPARTMENT REQUIRE ; 29 6 SENATE BILL 1068
252	242
253		-	(4) TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR
254		-	TRANSMITTING INCIDEN T DATA TO THE 9–1–1 AND 9–8–8 SERVICES.
255	243
256		-	(E) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF THE STATEWIDE
257		-	2–1–1 AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY:
258	244
259		-	(1) ~~VERIFYING AND PROCES SING INFORMATION FOR DISTRIBUTION~~
260		-	~~BY THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM OR~~ A ~~COUNTY 3–1–1 SYSTEM~~;
	245	+	(II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 1
	246	+	OFFICE TO A NONEMERGENCY ANSWE RING POINT; 2
261	247
262		-	(2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION :
	248	+	(III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 3
	249	+	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; AND 4
263	250
264		-	(I) ~~FROM COUNTIES~~ TO ~~THE STATEWIDE 2–1–1 AND~~ 3–1–1
265		-	~~SYSTEM OR A COUNTY~~ 3–1–1 SYSTEM~~; AND~~
	251	+	(IV) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE STATEWI DE 5
	252	+	2–1–1 AND 3–1–1 SYSTEM, AS APPROPRIATE . 6
266	253
267		-	(II) FROM THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM TO
268		-	COUNTIES; AND
	254	+	(D) “CUSTOMER SERVICE SPEC IALIST” MEANS AN EMPLOYEE OF A 7
	255	+	NONEMERGENCY ANSWERI NG POINT WHOSE DUTIE S AND RESPONSIBILITI ES 8
	256	+	INCLUDE: 9
269	257
270		-	(3) ~~PROVIDING INFORMATIO N TO BE USED BY THE STATEWIDE~~ 2–1–1
271		-	AND ~~3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM.~~
	258	+	(1) RECEIVING AND PROCES SING 2–1–1 AND 3–1–1 REQUESTS FOR 10
	259	+	NONEMERGENCY SERVICE S, RESOURCES, REFERRALS, AND INFORMATION ; 11
272	260
273		-	(F) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THE
274		-	PUBLIC SAFETY ARTICLE.
	261	+	(2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 2–1–1 AND 12
	262	+	3–1–1 REQUESTS FOR NONEMER GENCY SERVICES , RESOURCES, REFERRALS, AND 13
	263	+	INFORMATION ; 14
275	264
276		-	(G) ~~“NONEMERGENCY ANSWERIN G POINT”~~ ~~MEANS~~ A ~~COMMUNICATIO NS~~
277		-	~~FACILITY THAT:~~
	265	+	(3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 15
	266	+	STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 16
278	267
279		-	(1) OPERATES THE STATEWI DE 2–1–1 AND 3–1–1 SYSTEM OR A
280		-	COUNTY 3–1–1 SYSTEM;
281		-	WES MOORE, Governor Ch. 450
	268	+	(4) TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR 17
	269	+	TRANSMITTING INCIDEN T DATA TO THE 9–1–1 AND 9–8–8 SERVICES. 18
282	270
283		-	– 7 –
284		-	(2) FIRST RECEIVES 2–1–1 AND 3–1–1 REQUESTS FOR INFORMA TION
285		-	ABOUT NONEMERGENCY S ERVICES, RESOURCES, REFERRALS, AND INFORMATION ;
286		-	AND
	271	+	(E) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF THE STATEWIDE 19
	272	+	2–1–1 AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 20
287	273
288		-	(3) AS APPROPRIATE :
	274	+	(1) VERIFYING AND PROCES SING INFORMATION FOR DISTRIBUTION 21
	275	+	BY THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM; 22
289	276
290		-	(I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON
291		-	ABOUT GOVERNMENT AND COMMUNITY SERVICES , RESOURCES, REFERRALS, AND
292		-	INFORMATION ;
	277	+	(2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION : 23
293	278
294		-	(II) TRANSMITS QUESTIONS AND CONCERNS TO BE R ESOLVED
295		-	BY STATE OR LOCAL AGENCI ES, PROGRAMS, DEPARTMENTS , OR COMMUNITY
296		-	RESOURCES; OR
	279	+	(I) FROM COUNTIES TO THE STATEWIDE 2–1–1 AND 3–1–1 24
	280	+	SYSTEM OR A COUNTY 3–1–1 SYSTEM; AND 25
297	281
298		-	(~~III~~) ~~TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR~~
299		-	~~TRANSMITS INCIDENT D ATA TO:~~
	282	+	(II) FROM THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM TO 26
	283	+	COUNTIES; AND 27
300	284
301		-	1. AN APPROPRIATE PUBLIC S AFETY ANSWERING POIN T
302		-	LOCATED WITHIN OR OU TSIDE THE STATE; OR
	285	+	(3) PROVIDING INFORMATIO N TO BE USED BY THE STATEWIDE 2–1–1 28
	286	+	AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM. 29
	287	+	SENATE BILL 1068 7
303	288
304		-	2. AN APPROPRIATE FEDER AL EMERGENCY
305		-	COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY
306		-	SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION .
307	289
308		-	(H) “~~PUBLIC SAFETY ANSWERING P OINT~~” HAS THE MEANING STAT ED IN §
309		-	~~1–301 OF THE~~ PUBLIC SAFETY ARTICLE.
	290	+	(F) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THE 1
	291	+	PUBLIC SAFETY ARTICLE. 2
310	292
311		-	(I) “~~SOCIALLY DISADVANTAGE D INDIVIDUAL~~” ~~HAS THE MEANING STAT ED~~
312		-	~~IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE.~~
	293	+	(G) “NONEMERGENCY ANSWERIN G POINT” MEANS A COMMUNICATIO NS 3
	294	+	FACILITY THAT: 4
313	295
314		-	~~(J)~~ (1) ~~“STATEWIDE~~ 2–1–1 AND 3–1–1 SYSTEM~~” MEANS~~ A ~~TELEPHONE~~
315		-	~~SERVICE THAT:~~
	296	+	(1) OPERATES THE STATEWI DE 2–1–1 AND 3–1–1 SYSTEM OR A 5
	297	+	COUNTY 3–1–1 SYSTEM; 6
316	298
317		-	(I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS
318		-	SUBTITLE; AND
	299	+	(2) FIRST RECEIVES 2–1–1 AND 3–1–1 REQUESTS FOR INFORMA TION 7
	300	+	ABOUT NONEME RGENCY SERVICES , RESOURCES, REFERRALS, AND INFORMATION ; 8
	301	+	AND 9
319	302
320		-	(II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE
321		-	DIGITS 2–1–1 OR 3–1–1 TO AN ESTABLISHED NO NEMERGENCY ANSWERING POINT.
	303	+	(3) AS APPROPRIATE : 10
322	304
323		-	(2) “STATEWIDE 2–1–1 AND 3–1–1 SYSTEM” INCLUDES:
	305	+	(I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 11
	306	+	ABOUT GOVERNMENT AND COMMUNITY SERVICES , RESOURCES, REFERRALS, AND 12
	307	+	INFORMATION ; 13
324	308
325		-	(I) EQUIPMENT FOR :
326		-	Ch. 450 2024 LAWS OF MARYLAND
	309	+	(II) TRANSMITS QUESTIONS AND CONCERNS TO BE RESOLVED 14
	310	+	BY STATE OR LOCAL AGENCI ES, PROGRAMS, DEPARTMENTS , OR COMMUNITY 15
	311	+	RESOURCES; OR 16
327	312
328		-	– 8 –
329		-	1. CONNECTING AND OUTSW ITCHING 2–1–1 AND 3–1–1
330		-	CALLS WITHIN A TELEPHONE C ENTRAL OFFICE ; AND
	313	+	(III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 17
	314	+	TRANSMITS INCIDENT D ATA TO: 18
331	315
332		-	2. ~~ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T~~
333		-	~~THE BOARD AND~~ THE ~~DEPARTMENT REQUIRE~~ ;
	316	+	1. AN APPROPRIATE PUBLI C SAFETY ANSWERING P OINT 19
	317	+	LOCATED WITHIN OR OU TSIDE THE STATE; OR 20
334	318
335		-	(II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL
336		-	OFFICE TO A NONEMERGENCY ANSWERI NG POINT; AND
	319	+	2. AN APPROPRIATE FEDER AL EMERGENCY 21
	320	+	COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 22
	321	+	SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 23
337	322
338		-	(~~III~~) ~~EQUIPMENT TO CONNECT 2–1–1 AND 3–1–1 CALLS TO~~ THE
339		-	~~APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS~~ .
	323	+	(H) “PUBLIC SAFETY ANSWERI NG POINT” HAS THE MEANING STAT ED IN § 24
	324	+	1–301 OF THE PUBLIC SAFETY ARTICLE. 25
340	325
341		-	(3) “~~STATEWIDE 2–1–1 AND 3–1–1 SYSTEM~~” ~~DOES NOT INCLUDE A~~
342		-	~~COUNTY 3–1–1 SYSTEM ESTABLISHED U NDER~~ § 2–~~610~~ OF ~~THIS SUBTITLE~~.
	326	+	(I) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 26
	327	+	IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 27
343	328
344		-	(K) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE
345		-	FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO
346		-	NONEMERGENCY POLICE AND OTHER GOV ERNMENT SERVICE S.
	329	+	(J) (1) “STATEWIDE 2–1–1 AND 3–1–1 SYSTEM” MEANS A TELEPHONE 28
	330	+	SERVICE THAT: 29
347	331
348		-	(L) “2–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE
349		-	FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO COMMUNI TY
350		-	INFORMATION AND REFE RRAL SERVICES .
	332	+	(I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER TH IS 30
	333	+	SUBTITLE; AND 31 8 SENATE BILL 1068
351	334
352		-	(M) “2–1–1 MARYLAND” MEANS THE MARYLAND INFORMATION NETWORK,
353		-	2–1–1 MARYLAND, A 501(C)(3) CORPORATION IN THE STATE.
354	335
355		-	2–602.
356	336
357		-	(A) THE GENERAL ASSEMBLY:
	337	+	(II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 1
	338	+	DIGITS 2–1–1 OR 3–1–1 TO AN ESTABLISHED NO NEMERGENCY ANSWERING POINT. 2
358	339
359		-	(1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR
360		-	NONEMERGENCY SERVICE S, RESOURCES, AND INFORMATION TO R EDUCE THE
361		-	NUMBER OF NONEMERGEN CY REQUESTS FOR ASSI STANCE TO THE EMERGE NCY
362		-	9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY ARTICLE;
	340	+	(2) “STATEWIDE 2–1–1 AND 3–1–1 SYSTEM” INCLUDES: 3
363	341
364		-	(2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE
365		-	SYSTEM FOR BOTH 2–1–1 AND 3–1–1 SERVICES, STAFFED BY CUSTOMER SERVICE
366		-	SPECIALISTS TRAINED IN RESPONDING TO BOT H 2–1–1 AND 3–1–1 REQUESTS,
367		-	WOULD PROVIDE A SING LE SOURCE FOR NONEME RGENCY INFORMATION A ND
368		-	REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ;
	342	+	(I) EQUIPMENT FOR : 4
369	343
370		-	~~(3) ACKNOWLEDGES THAT~~ 2–1–1 AND 3–1–1 ~~ARE NATIONALLY~~
371		-	~~RECOGNIZED~~ AND ~~APPLIE D TELEPHONE NUMBERS THAT MAY BE USED FOR WES MOORE, Governor Ch. 450~~
	344	+	1. CONNECT ING AND OUTSWITCHING 2–1–1 AND 3–1–1 5
	345	+	CALLS WITHIN A TELEPHONE C ENTRAL OFFICE ; AND 6
372	346
373		-	– 9 –
374		-	INFORMATION AND REFE RRAL AND ELIMINATE D ELAYS CAUSED BY A LA CK OF
375		-	FAMILIARITY WITH THE CONTACT INFORMATION FOR STATE OR LOCAL AGENCI ES,
376		-	PROGRAMS, AND DEPARTMENTS AND BY UNDERSTANDABLE CO NFUSION; AND
	347	+	2. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T 7
	348	+	THE BOARD AND THE DEPARTMENT REQUIRE ; 8
377	349
378		-	(4) RECOGNIZES A DEMONST RATED NEED FOR AN
379		-	EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE
380		-	INDIVIDUALS IN NEED TO RECEIVE NONEMERGE NCY SERVICES , RESOURCES,
381		-	REFERRALS, AND INFORMATION .
	350	+	(II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 9
	351	+	OFFICE TO A NONEMERGENCY ANSWERING POINT ; AND 10
382	352
383		-	(B) THIS SUBTITLE:
	353	+	(III) EQUIPMENT TO CONNECT 2–1–1 AND 3–1–1 CALLS TO THE 11
	354	+	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS . 12
384	355
385		-	(1) ESTABLISHES 3–1–1 AS A STATEWIDE INFORMAT ION AND
386		-	REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY SERVICES, RESOURCES, AND
387		-	INFORMATION ; AND
	356	+	(3) “STATEWIDE 2–1–1 AND 3–1–1 SYSTEM” DOES NOT INCLUDE A 13
	357	+	COUNTY 3–1–1 SYSTEM ESTABLISHED U NDER § 2–610 OF THIS SUBTITLE. 14
388	358
389		-	(2) INTEGRATES 3–1–1 AND THE EXISTING 2–1–1 SYSTEM INTO A
390		-	UNIFIED STATEWIDE 2–1–1 AND 3–1–1 SYSTEM.
	359	+	(K) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 15
	360	+	FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO 16
	361	+	NONEMERGENCY POLICE AND OTHER GOV ERNMENT SERVICES . 17
391	362
392		-	2–603.
	363	+	(L) “2–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 18
	364	+	FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO COMMUNI TY 19
	365	+	INFORMATION AND REFE RRAL SERVICES . 20
393	366
394		-	(a) THIS SECTION DOES NOT APPLY TO:
	367	+	(M) “2–1–1 MARYLAND” MEANS THE MARYLAND INFORMATION NETWORK, 21
	368	+	2–1–1 MARYLAND, A 501(C)(3) CORPORATION IN THE STATE. 22
395	369
396		-	~~(1) A COUNTY 3–1–1 SYSTEM; OR~~
	370	+	2–602. 23
397	371
398		-	(2) A NONEMERGENCY ANSWE RING POINT USED EXCL USIVELY AS
399		-	PART OF A COUNTY 3–1–1 SYSTEM.
	372	+	(A) THE GENERAL ASSEMBLY: 24
400	373
401		-	(B) Except as provided in subsection [(c)] (D) of this section, an agency or
402		-	organization shall be approved by 2–1–1 Maryland as a [2–1–1 Maryland call center]
403		-	NONEMERGENCY ANSWERI NG POINT in order to provide 2–1–1 AND 3–1–1 services [in
404		-	the State].
	374	+	(1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 25
	375	+	NONEMERGENCY SERVICE S, RESOURCES, AND INFORMATION TO R EDUCE THE 26
	376	+	NUMBER OF NONEMERGEN CY REQUESTS FOR ASSI STANCE TO THE EMERGE NCY 27
	377	+	9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY ARTICLE; 28
	378	+	SENATE BILL 1068 9
405	379
406		-	[(b)] (C) When approving a [2–1–1 service provider] NONEMERGENCY
407		-	ANSWERING POINT , 2–1–1 Maryland shall consider:
408	380
409		-	(1) the ability of the proposed [2–1–1 service provider] NONEMERGENCY
410		-	ANSWERING POINT to meet the national 2–1–1 standards recommended by:
	381	+	(2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 1
	382	+	SYSTEM FOR BOTH 2–1–1 AND 3–1–1 SERVICES, STAFFED BY CUSTOMER SERVICE 2
	383	+	SPECIALISTS TRAINED IN RESPONDING TO BOT H 2–1–1 AND 3–1–1 REQUESTS, 3
	384	+	WOULD PROVIDE A SING LE SOURCE FOR NONEME RGENCY INFORMATION A ND 4
	385	+	REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ; 5
411	386
412		-	(i) the Alliance of Information and Referral Systems and adopted by
413		-	the National 2–1–1 Collaborative; or
	387	+	(3) ACKNOWLEDGES THAT 2–1–1 AND 3–1–1 ARE NATIONALLY 6
	388	+	RECOGNIZED AND APPLI ED TELEPHONE NUMBERS THAT MAY BE USED FOR 7
	389	+	INFORMATION AND REFE RRAL AND ELIMINATE D ELAYS CAUSED BY A LA CK OF 8
	390	+	FAMILIARITY WITH THE CONT ACT INFORMATION FOR STATE OR LOCAL AGENCI ES, 9
	391	+	PROGRAMS, AND DEPARTMENTS AND BY UNDERSTANDABLE CO NFUSION; AND 10
414	392
415		-	(ii) an equivalent entity;
416		-	Ch. 450 2024 LAWS OF MARYLAND
	393	+	(4) RECOGNIZES A DEMONST RATED NEED FOR AN 11
	394	+	EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 12
	395	+	INDIVIDUALS IN NEE D TO RECEIVE NONEMER GENCY SERVICES , RESOURCES, 13
	396	+	REFERRALS, AND INFORMATION . 14
417	397
418		-	– 10 –
419		-	(2) the financial stability of the proposed [2–1–1 service provider]
420		-	NONEMERGENCY ANSWERI NG POINT;
	398	+	(B) THIS SUBTITLE: 15
421	399
422		-	(3) any community support for the proposed [2–1–1 service provider]
423		-	NONEMERGENCY ANSWERI NG POINT;
	400	+	(1) ESTABLISHES 3–1–1 AS A STATEWIDE INFOR MATION AND 16
	401	+	REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY SERVICES, RESOURCES, AND 17
	402	+	INFORMATION ; AND 18
424	403
425		-	(4) ~~any experience that~~ the ~~proposed [~~2–1–1 ~~service provider]~~
426		-	~~NONEMERGENCY ANSWERI NG POINT has with other information~~ and ~~referral services;~~
	404	+	(2) INTEGRATES 3–1–1 AND THE EXISTING 2–1–1 SYSTEM INTO A 19
	405	+	UNIFIED STATEWIDE 2–1–1 AND 3–1–1 SYSTEM. 20
427	406
428		-	(5) the degree to which the county in which the proposed [call center]
429		-	NONEMERGENCY ANSWERI NG POINT is to be located has dedicated substantial resources
430		-	to the establishment of a single telephone source for [non–emergency] NONEMERGENCY
431		-	inquiries regarding county services; and
	407	+	2–603. 21
432	408
433		-	(6) ~~any other criteria that 2–1–1 Maryland considers appropriate.~~
	409	+	(a) THIS SECTION DOES NOT APPLY TO: 22
434	410
435		-	[(c)] (D) If a unit of the State that provides health and human services
436		-	establishes a public information telephone line or hotline, the unit shall consult with
437		-	2–1–1 Maryland about using the STATEWIDE 2–1–1 AND 3–1–1 system to provide public
438		-	access to information.
	411	+	(1) A COUNTY 3–1–1 SYSTEM; OR 23
439	412
440		-	[2–603.1.]
	413	+	(2) A NONEMERGENCY ANSWE RING POINT USED EXCL USIVELY AS 24
	414	+	PART OF A COUNTY 3–1–1 SYSTEM. 25
441	415
442		-	[(a)] (E) The Department shall, in consultation with 2–1–1 Maryland, as
443		-	appropriate:
	416	+	(B) Except as provided in subsection [(c)] (D) of this section, an agency or 26
	417	+	organization shall be approved by 2–1–1 Maryland as a [2–1–1 Maryland call center] 27
	418	+	NONEMERGENCY ANSWERI NG POINT in order to provide 2–1–1 AND 3–1–1 services [in 28
	419	+	the State]. 29
444	420
445		-	(1) maintain public information available from State agencies, programs,
446		-	and departments that provide health and human services;
	421	+	[(b)] (C) When approving a [2–1–1 service provider] NONEMERGENCY 30
	422	+	ANSWERING POINT , 2–1–1 Maryland shall consider: 31
	423	+	10 SENATE BILL 1068
447	424
448		-	(2) [support projects and activities that further the development of 2–1–1
449		-	Maryland;
450	425
451		-	(3)] examine and make recommendations to maximize the use of
452		-	information technology in making 2–1–1 AND 3–1–1 services available throughout the
453		-	State;
	426	+	(1) the ability of the proposed [2–1–1 service provider] NONEMERGENCY 1
	427	+	ANSWERING POINT to meet the national 2–1–1 standards recommended by: 2
454	428
455		-	[(4) evaluate the performance of each 2–1–1 Maryland call center;
	429	+	(i) the Alliance of Information and Referral Systems and adopted by 3
	430	+	the National 2–1–1 Collaborative; or 4
456	431
457		-	(5) make recommendations to 2–1–1 Maryland regarding the quality of
458		-	service provided by call centers or the performance of call centers when issues related to
459		-	service quality and performance are presented to the Department;
	432	+	(ii) an equivalent entity; 5
460	433
461		-	(6) make recommendations regarding corrective action to be taken by a call
462		-	center, as appropriate;] and
463		-	WES MOORE, Governor Ch. 450
	434	+	(2) the financial stability of the proposed [2–1–1 service provider] 6
	435	+	NONEMERGENCY ANSWERI NG POINT; 7
464	436
465		-	– 11 –
466		-	[(7)] (3) make recommendations to 2 –1–1 Maryland regarding the
467		-	establishment of an opt–in mental health services phone call program that:
	437	+	(3) any community support for the proposed [2–1–1 service provider] 8
	438	+	NONEMERGENCY ANSWERI NG POINT; 9
468	439
469		-	(i) requires a [call center] NONEMERGENCY ANSWERI NG POINT
470		-	to call individuals who have opted in to the mental health services phone call program on
471		-	a periodic basis, as determined by 2–1–1 Maryland; and
	440	+	(4) any experience that the proposed [2–1–1 service provider] 10
	441	+	NONEMERGENCY ANSWERI NG POINT has with other information and referral services; 11
472	442
473		-	(ii) [attempts to connect] CONNECTS individuals to [a provider of
474		-	mental health services] 9–8–8 if the individual requests to speak to a mental health
475		-	provider during a call with 2–1–1 Maryland.
	443	+	(5) the degree to which the county in which the proposed [call center] 12
	444	+	NONEMERGENCY ANSWERI NG POINT is to be located has dedicated substantial resources 13
	445	+	to the establishment of a single telephone source for [non–emergency] NONEMERGENCY 14
	446	+	inquiries regarding county services; and 15
476	447
477		-	[(b)] (F) The Governor may include in the annual budget bill an appropriation
478		-	to the Department in an amount sufficient to carry out subsection [(a)(7)] (E)(3) of this
479		-	section.
	448	+	(6) any other criteria that 2–1–1 Maryland considers appropriate. 16
480	449
481		-	[(c) ~~On or before December 31,~~ ~~2005,~~ and ~~every year thereafter,~~ ~~the Department,~~
482		-	~~in consultation~~ with ~~2–1–1 Maryland,~~ ~~shall report to the Governor and, subject to § 2–1257~~
483		-	of the ~~State Government Article,~~ to ~~the General Assembly on the activities performed under~~
484		-	~~subsection (a) of this section.]~~
	450	+	[(c)] (D) If a unit of the State that provides health and human services 17
	451	+	establishes a public information telephone line or hotline, the unit shall consult with 18
	452	+	2–1–1 Maryland about using the STATEWIDE 2–1–1 AND 3–1–1 system to provide public 19
	453	+	access to information. 20
485	454
486		-	[2–603.2.]
	455	+	[2–603.1.] 21
487	456
488		-	(G) Funding for the Department’s implementation of this subtitle is subject to:
	457	+	[(a)] (E) The Department shall, in consultation with 2–1–1 Maryland, as 22
	458	+	appropriate: 23
489	459
490		-	(1) the availability of appropriated funds; and
	460	+	(1) maintain public information available from State agencies, programs, 24
	461	+	and departments that provide health and human services; 25
491	462
492		-	(2) ~~audit by~~ the ~~Office~~ of ~~Legislative Audits under §~~ 2–~~1220 of the State~~
493		-	~~Government Article.~~
	463	+	(2) [support projects and activities that further the development of 2–1–1 26
	464	+	Maryland; 27
494	465
495		-	2–604.
	466	+	(3)] examine and make recommendations to maximize the use of 28
	467	+	information technology in making 2–1–1 AND 3–1–1 services available throughout the 29
	468	+	State; 30
496	469
497		-	(A) ~~THERE IS A MARYLAND~~ 2–1–1 ~~AND 3–1–1 BOARD IN THE DEPARTMENT .~~
	470	+	[(4) evaluate the performance of each 2–1–1 Maryland call center; 31 SENATE BILL 1068 11
498	471
499		-	(B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS :
500	472
501		-	(I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE;
502	473
503		-	(II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE
504		-	SECRETARY’S DESIGNEE;
	474	+	(5) make recommendations to 2–1–1 Maryland regarding the quality of 1
	475	+	service provided by call centers or the performance of call centers when issues related to 2
	476	+	service quality and performance are presented to the Department; 3
505	477
506		-	(~~III~~) ~~THE SECRETARY OF AGING,~~ ~~OR THE SECRETARY’S~~
507		-	~~DESIGNEE~~;
	478	+	(6) make recommendations regarding corrective action to be taken by a call 4
	479	+	center, as appropriate;] and 5
508	480
509		-	(IV) THE ~~SECRETARY OF DISABILITIES, OR THE SECRETARY’S~~
510		-	~~DESIGNEE; Ch. 450 2024 LAWS~~ OF ~~MARYLAND~~
	481	+	[(7)] (3) make recommendations to 2–1–1 Maryland regarding the 6
	482	+	establishment of an opt–in mental health services phone call program that: 7
511	483
512		-	– 12 –
	484	+	(i) requires a [call center] NONEMERGENCY ANSWERI NG POINT 8
	485	+	to call individuals who have opted in to the mental health services phone call program on 9
	486	+	a periodic basis, as determined by 2–1–1 Maryland; and 10
513	487
514		-	(V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S
515		-	DESIGNEE;
	488	+	(ii) [attempts to connect] CONNECTS individuals to [a provider of 11
	489	+	mental health services] 9–8–8 if the individual requests to speak to a mental health 12
	490	+	provider during a call with 2–1–1 Maryland. 13
516	491
517		-	(VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE
518		-	SECRETARY’S DESIGNEE;
	492	+	[(b)] (F) The Governor may include in the annual budget bill an appropriation 14
	493	+	to the Department in an amount sufficient to carry out subsection [(a)(7)] (E)(3) of this 15
	494	+	section. 16
519	495
520		-	(VII) THE SECRETARY OF GENERAL SERVICES, OR THE
521		-	SECRETARY’S DESIGNEE;
	496	+	[(c) On or before December 31, 2005, and every year thereafter, the Department, 17
	497	+	in consultation with 2–1–1 Maryland, shall report to the Governor and, subject to § 2–1257 18
	498	+	of the State Government Article, to the General Assembly on the activities performed under 19
	499	+	subsection (a) of this section.] 20
522	500
523		-	(VIII) THE SECRETARY OF EMERGENCY MANAGEMENT , OR THE
524		-	SECRETARY’S DESIGNEE;
	501	+	[2–603.2.] 21
525	502
526		-	(IX) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE
527		-	OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE;
	503	+	(G) Funding for the Department’s implementation of this subtitle is subject to: 22
528	504
529		-	(X) TWO MEMBERS OF THE G ENERAL PUBLIC, JOINTLY
530		-	APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE;
	505	+	(1) the availability of appropriated funds; and 23
531	506
532		-	(XI) TWO REPRESENTATIVES FROM THE MARYLAND
533		-	ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE
534		-	MARYLAND ASSOCIATION OF COUNTIES;
	507	+	(2) audit by the Office of Legislative Audits under § 2–1220 of the State 24
	508	+	Government Article. 25
535	509
536		-	(XII) ONE REPRES ENTATIVE OF A 501(C)(3) NONPROFIT
537		-	ORGANIZATION , APPOINTED BY MARYLAND NONPROFITS;
	510	+	2–604. 26
538	511
539		-	(XIII) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL
540		-	LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND
541		-	MUNICIPAL LEAGUE;
	512	+	(A) THERE IS A MARYLAND 2–1–1 AND 3–1–1 BOARD IN THE DEPARTMENT . 27
542	513
543		-	(XIV) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR
544		-	THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND
	514	+	(B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 28
545	515
546		-	(XV) THE FOLLOWING MEMBER S APPOINTED BY THE GOVERNOR:
	516	+	(I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 29
	517	+	12 SENATE BILL 1068
547	518
548		-	1. ONE REPRESENTATIVE F ROM THE
549		-	TELECOMMUNICATIONS I NDUSTRY;
550	519
551		-	~~2. ONE REPRESENTATIVE F ROM~~ THE ~~CYBERSECURIT Y~~
552		-	~~INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS~~ ;
	520	+	(II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 1
	521	+	SECRETARY’S DESIGNEE; 2
553	522
554		-	3. ONE REPRESENTATIVE F ROM A PUBLIC SAFETY
555		-	ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE; AND
556		-	WES MOORE, Governor Ch. 450
	523	+	(III) THE SECRETARY OF AGING, OR THE SECRETARY’S 3
	524	+	DESIGNEE; 4
557	525
558		-	– 13 –
559		-	4. ONE REPRESENTATIVE F ROM A PUBLIC SAFETY
560		-	ANSWERING POINT THAT IS LOCATED IN A RUR AL AREA OF THE STATE.
	526	+	(IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 5
	527	+	DESIGNEE; 6
561	528
562		-	(2) (I) ONE OF THE REPRESENTA TIVES APPOINTED UNDE R
563		-	PARAGRAPH (1)(XV)3 OR 4 OF THIS SUBSECTION S HALL BE A RESIDENT O F A COUNTY
564		-	THAT RECEIVED 3–1–1 SERVICES ON OR BEFOR E JULY 1, 2024.
	529	+	(V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 7
	530	+	DESIGNEE; 8
565	531
566		-	(II) ONE OF THE REPRESENTA TIVES APPOINTED UND ER
567		-	PARAGRAPH (1)(XI) OF THIS SUBSECTION S HALL REPRESENT A COU NTY THAT
568		-	RECEIVED 3–1–1 SERVICES ON OR BEFOR E JULY 1, 2024.
	532	+	(VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 9
	533	+	SECRETARY’S DESIGNEE; 10
569	534
570		-	(C) (1) THE TERM OF A MEMBER IS 4 YEARS.
	535	+	(VII) THE SECRETARY OF GENERAL SERVICES, OR THE 11
	536	+	SECRETARY’S DESIGNEE; 12
571	537
572		-	(2) THE ~~TERMS~~ OF THE ~~MEMB ERS ARE STAGGERED AS REQUIRED BY~~
573		-	~~THE TERMS PROVIDED F OR MEMBERS OF THE BOARD ON JULY 1, 2024.~~
	538	+	(VIII) THE SECRETARY OF EMERGENCY MANAGEMENT , OR THE 13
	539	+	SECRETARY’S DESIGNEE; 14
574	540
575		-	(3) AT THE ~~END~~ OF ~~A TERM , A MEMBER CONTINUES~~ T ~~O SERVE UNTIL~~
576		-	~~A SUCCESSOR IS APPOI NTED AND QUALIFIES .~~
	541	+	(IX) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 15
	542	+	OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 16
577	543
578		-	(4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY
579		-	PROMPTLY SHALL BE FI LLED FOR THE UNEXPIR ED TERM IN THE SAME MANNER AS
580		-	IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION.
	544	+	(X) TWO MEMBERS OF THE GENERAL PUBLIC , JOINTLY 17
	545	+	APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 18
581	546
582		-	(D) ~~(1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION ,~~ THE ~~BOARD~~
583		-	~~SHALL PROMPTLY MEET TO ELECT A CHAIR AND A VICE CHAIR FROM AM ONG ITS~~
584		-	~~MEMBERS BY MAJORITY VOTE.~~
	547	+	(XI) TWO REPRESENTATIVES FROM THE MARYLAND 19
	548	+	ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 20
	549	+	MARYLAND ASSOCIATION OF COUNTIES; 21
585	550
586		-	(2) IF THE CHAIR OR VICE CHAIR IS A M EMBER APPOINTED UNDE R
587		-	SUBSECTION (B)(1)(I) THROUGH (VIII) OF THIS SECTION , ANOTHER MEMBER
588		-	APPOINTED UNDER SUBS ECTION (B)(1)(I) THROUGH (VIII) OF THIS SECTION MAY
589		-	NOT SERVE AS CHAIR O R VICE CHAIR DURING THE SAME TERM .
	551	+	(XII) ONE REPRESENTATIVE O F A 501(C)(3) NONPROFIT 22
	552	+	ORGANIZATION , APPOINTED BY MARYLAND NONPROFITS; 23
590	553
591		-	(E) (1) THE BOARD SHALL MEET AS NEC ESSARY, BUT AT LEAST ONCE
592		-	EACH QUARTER .
	554	+	(XIII) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 24
	555	+	LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 25
	556	+	MUNICIPAL LEAGUE; 26
593	557
594		-	(2) A MAJORITY OF THE BOARD IS A QUORUM .
	558	+	(XIV) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 27
	559	+	THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 28
595	560
596		-	(3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE:
	561	+	(XV) THE FOLLOWING MEMBER S APPOINTED BY THE GOVERNOR: 29
	562	+	SENATE BILL 1068 13
597	563
598		-	(I) EACH OPEN MEETING AG ENDA:
599	564
600		-	1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ;
601		-	OR
602		-	Ch. 450 2024 LAWS OF MARYLAND
	565	+	1. ONE REPRESENTATIVE F ROM THE 1
	566	+	TELECOMMUNICATIONS I NDUSTRY; 2
603	567
604		-	– 14 –
605		-	2. IF THE MEETING IS BE ING HELD DUE TO AN
606		-	EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS
607		-	FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE;
	568	+	2. ONE REPRESENTATIVE F ROM THE CYBERSECURIT Y 3
	569	+	INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS ; 4
608	570
609		-	(II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING
610		-	HELD IN OPEN SESSION , NOT MORE T HAN 2 BUSINESS DAYS AFTER THE MINUTES
611		-	ARE APPROVED ; AND
	571	+	3. ONE REPRESENTATIVE F ROM A PUBLIC SAFETY 5
	572	+	ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE; AND 6
612	573
613		-	~~(III) LIVE VIDEO STREAMING OF EACH PORTION OF~~ A ~~MEETING~~
614		-	~~HELD~~ IN ~~OPEN SESSION~~ .
	574	+	4. ONE REPRESENTATIVE F ROM A PUBLIC SAFETY 7
	575	+	ANSWERING POINT THAT IS LOCATED IN A RURAL AREA OF THE STATE. 8
615	576
616		-	(4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN
617		-	MEETING IN A TIMELY MANNER.
	577	+	(2) (I) ONE OF THE REPRESENTA TIVES APPOINTED UNDE R 9
	578	+	PARAGRAPH (1)(XV)3 OR 4 OF THIS SUBSECTION S HALL BE A RESIDENT O F A COUNTY 10
	579	+	THAT RECEIVED 3–1–1 SERVICES ON OR BEFOR E JULY 1, 2024. 11
618	580
619		-	(II) EACH OPEN MEETING AGENDA SHALL INCLUDE
620		-	CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OPEN MEETIN G.
	581	+	(II) ONE OF THE REPRESENTA TIVES APP OINTED UNDER 12
	582	+	PARAGRAPH (1)(XI) OF THIS SUBSECTION S HALL REPRESENT A COU NTY THAT 13
	583	+	RECEIVED 3–1–1 SERVICES ON OR BEFOR E JULY 1, 2024. 14
621	584
622		-	(5) THE ~~BOARD SHALL MAINTAIN ON ITS WEBSITE:~~
	585	+	(C) (1) THE TERM OF A MEMBER IS 4 YEARS. 15
623	586
624		-	(I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH
625		-	(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE
626		-	MEETING; AND
	587	+	(2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 16
	588	+	THE TERMS PROVIDED FOR MEMBERS OF THE BOARD ON JULY 1, 2024. 17
627	589
628		-	(II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING
629		-	OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE
630		-	UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE
631		-	DATE OF THE MEETING .
	590	+	(3) AT THE END OF A TERM , A MEMBER CONTINUES T O SERVE UNTIL 18
	591	+	A SUCCESSOR IS APPOI NTED AND QUALIFIES . 19
632	592
633		-	(F) A MEMBER OF THE BOARD:
	593	+	(4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY 20
	594	+	PROMPTLY SHALL BE FI LLED FOR THE UNEXPIR ED TERM IN THE SAME MANNER A S 21
	595	+	IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 22
634	596
635		-	(1) MAY NOT RECEIVE COMP ENSATION AS A MEMBER OF THE BOARD;
636		-	BUT
	597	+	(D) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 23
	598	+	SHALL PROMPTLY MEET TO ELECT A CHAIR AND A VICE CHAIR FROM AM ONG ITS 24
	599	+	MEMBERS BY MAJORITY VOTE. 25
637	600
638		-	(2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE
639		-	STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET .
	601	+	(2) IF THE CHAIR OR VICE CHAIR IS A MEMBER AP POINTED UNDER 26
	602	+	SUBSECTION (B)(1)(I) THROUGH (VIII) OF THIS SECTION , ANOTHER MEMBER 27
	603	+	APPOINTED UNDER SUBS ECTION (B)(1)(I) THROUGH (VIII) OF THIS SECTION MAY 28
	604	+	NOT SERVE AS CHAIR O R VICE CHAIR DURING THE SAME TERM . 29
640	605
641		-	(G) THE ~~DEPARTMENT~~ SHALL ~~PROV IDE STAFF TO THE BOARD~~, ~~INCLUDING~~
642		-	~~A COORDINATOR WHO IS RESPONSIBLE FOR THE DAILY OPERATION OF T HE OFFICE~~
643		-	~~OF THE BOARD.~~
	606	+	(E) (1) THE BOARD SHALL MEET AS N ECESSARY, BUT AT LEAST ONCE 30
	607	+	EACH QUARTER . 31
	608	+	14 SENATE BILL 1068
644	609
645		-	2–605.
646		-	WES MOORE, Governor Ch. 450
647	610
648		-	– 15 –
649		-	(A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT ,
650		-	ENHANCEMENT , AND INTEROPERABILITY OF THE STATEWIDE 2–1–1 AND 3–1–1
651		-	SYSTEM AND COUNTY 3–1–1 SYSTEMS WITH THE DEPARTMENT .
	611	+	(2) A MAJORITY OF THE BOARD IS A QUORUM . 1
652	612
653		-	(B) THE BOARD’S ~~RESPONSIBILITIES I NCLUDE~~:
	613	+	(3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 2
654	614
655		-	(1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS
656		-	FOR:
	615	+	(I) EACH OPEN MEETING AG ENDA: 3
657	616
658		-	(I) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND
	617	+	1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING; 4
	618	+	OR 5
659	619
660		-	(II) ANY EXISTING COUNTY 3–1–1 SYSTEMS;
	620	+	2. IF THE MEETING IS BE ING HELD DUE TO AN 6
	621	+	EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 7
	622	+	FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 8
661	623
662		-	(2) ESTABLISHING PROCEDU RES TO REVIEW THE ST ATEWIDE 2–1–1
663		-	AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS;
	624	+	(II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 9
	625	+	HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAYS AFTER THE MINUTES 10
	626	+	ARE APPROVED ; AND 11
664	627
665		-	(3) TRANSMITTING THE REQ UIREMENTS AND PROCED URES
666		-	ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY
667		-	3–1–1 SYSTEM;
	628	+	(III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 12
	629	+	HELD IN OPEN SESSION . 13
668	630
669		-	(4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY
670		-	3–1–1 SYSTEM TO THE STATEW IDE 2–1–1 AND 3–1–1 SYSTEM IF THE GOVERN ING
671		-	BODY OF A COUNTY ELE CTS TO RECEIVE STATE WIDE 3–1–1 SERVICES;
	631	+	(4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 14
	632	+	MEETING IN A TIMELY MANNER. 15
672	633
673		-	(5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR
674		-	IMPLEMENTING T HIS SUBTITLE AND AN ESTIMATE OF FUNDING REQUIREMENTS
675		-	FOR THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM;
	634	+	(II) EACH OPEN MEETING AGENDA SHALL INCLUDE 16
	635	+	CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OPEN MEETIN G. 17
676	636
677		-	(6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS,
678		-	GUIDELINES TO MAKE N ECESSARY IMPROVEMENT S TO THE STATEWIDE 2–1–1 AND
679		-	3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS;
	637	+	(5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 18
680	638
681		-	(7) ~~PROVIDING FOR THE AU~~ ~~DIT OF STATE AND COUNTY~~
682		-	~~EXPENDITURES FOR~~ THE ~~OPERATION AND MAINTE NANCE~~ OF THE ~~STATEWI DE 2–1–1~~
683		-	~~AND 3–1–1 SYSTEM~~ AND ~~COUNTY 3–1–1 SYSTEMS;~~
	639	+	(I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 19
	640	+	(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DA TE OF THE 20
	641	+	MEETING; AND 21
684	642
685		-	(8) INSPECTING NONEMERGE NCY ANSWERING POINTS ;
	643	+	(II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING 22
	644	+	OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 23
	645	+	UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 24
	646	+	DATE OF THE MEETING . 25
686	647
687		-	(9) ADOPTING PROCEDURES AND SAFEGUARDS TO ENSURE THAT
688		-	SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS
689		-	2–1–1 OR 3–1–1 TO A NONEMERGENCY AN SWERING POINT IS MAI NTAINED
690		-	CONFIDENTIALLY ;
691		-	Ch. 450 2024 LAWS OF MARYLAND
	648	+	(F) A MEMBER OF THE BOARD: 26
692	649
693		-	– 16 –
694		-	(10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION
695		-	FOR 2–1–1 AND 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN THE
696		-	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS;
	650	+	(1) MAY NOT RECEIVE COMP ENSATION AS A MEMBER OF THE BOARD; 27
	651	+	BUT 28
697	652
698		-	(11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL AT
699		-	NONEMERGENCY ANSWERI NG POINTS, INCLUDING KNOWLEDGE MANAGERS AND
700		-	CUSTOMER SERVICE SPE CIALISTS, THAT MEET OR EXCEED NATIONAL BEST
701		-	PRACTICES;
	653	+	(2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 29
	654	+	STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 30 SENATE BILL 1068 15
702	655
703		-	(12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND
704		-	CYBERSECURITY TRAINI NG FOR THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND
705		-	COUNTY 3–1–1 SYSTEMS, IN CONSULTATION WITH THE DEPARTMENT OF
706		-	INFORMATION TECHNOLOGY ;
707	656
708		-	(13) ESTABLISHING MINIMUM PERFORMANCE STANDARD S FOR
709		-	OVERSIGHT AND ACCOUN TABILITY FOR THE STA TEWIDE 2–1–1 AND 3–1–1 SYSTEM
710		-	AND COUNTY 3–1–1 SYSTEMS; AND
711	657
712		-	(14) SUPPORTING CUSTOMER SERVICE SPECIALIST R ECRUITMENT
713		-	ACTIVITIES CONSISTIN G OF:
	658	+	(G) THE DEPARTMENT SHALL PROV IDE STAFF TO THE BOARD, INCLUDING 1
	659	+	A COORDINATOR WHO IS RESPONSIBLE FOR THE DAILY OPERATION OF T HE OFFICE 2
	660	+	OF THE BOARD. 3
714	661
715		-	(I) A DATABASE THAT OFFE RS INFORMATION ON
716		-	RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ;
	662	+	2–605. 4
717	663
718		-	(II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T
719		-	PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND
	664	+	(A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT , 5
	665	+	ENHANCEMENT , AND INTEROPERABILITY OF THE STATEWIDE 2–1–1 AND 3–1–1 6
	666	+	SYSTEM AND COUNTY 3–1–1 SYSTEMS WITH THE DEPARTMENT . 7
720	667
721		-	(III) A WEBSITE THAT CONTA INS LINKS TO JOB OPPORTUNITIES
722		-	THROUGHOUT THE STATE FOR CUSTOMER SE RVICE SPECIALISTS .
	668	+	(B) THE BOARD’S RESPONSIBILITIES I NCLUDE: 8
723	669
724		-	(C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N
725		-	(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND
726		-	EQUIPMENT.
	670	+	(1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS 9
	671	+	FOR: 10
727	672
728		-	(D) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER SUBSECTIO N
729		-	(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR:
	673	+	(I) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND 11
730	674
731		-	(1) ~~THE SECURITY OF RECO RDS~~;
	675	+	(II) ANY EXISTING COUNTY 3–1–1 SYSTEMS; 12
732	676
733		-	(2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND
734		-	DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSIT ION OF
735		-	RECORDS, INCLUDING ELECTRONIC RECORDS , THAT ARE NO LONGER N EEDED FOR
736		-	OPERATION; AND WES MOORE, Governor Ch. 450
	677	+	(2) ESTABLISHING PROCEDURES TO REVIEW THE STATEWIDE 2–1–1 13
	678	+	AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 14
737	679
738		-	– 17 –
	680	+	(3) TRANSMITTING THE REQ UIREMENTS AND PROCED URES 15
	681	+	ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 16
	682	+	3–1–1 SYSTEM; 17
739	683
740		-	(3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT
741		-	ARE ACCURATE AND COM PLETE.
	684	+	(4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 18
	685	+	3–1–1 SYSTEM TO THE STATEW IDE 2–1–1 AND 3–1–1 SYSTEM IF THE GOVERN ING 19
	686	+	BODY OF A COUNTY ELE CTS TO RECEIVE STATE WIDE 3–1–1 SERVICES; 20
742	687
743		-	(E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER
744		-	SUBSECTION (B)(11) OF THIS SECTION SHAL L INCLUDE ONBOARDING STANDARDS
745		-	FOR NEWLY HIRED CUST OMER SERVICE SPECIAL ISTS AND MINIMUM CON TINUING
746		-	EDUCATION REQUIREMEN TS FOR CUSTOMER SERV ICE SPECIALISTS.
	688	+	(5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 21
	689	+	IMPLEMENTING T HIS SUBTITLE AND AN ESTIMATE OF FUNDING REQUIREMENTS 22
	690	+	FOR THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; 23
747	691
748		-	(2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE
749		-	FOR AN AUDIT OF EACH NONEMERGENCY ANSWERI NG POINT IN ORDER TO ENSURE
750		-	THAT CUSTOMER SERVIC E SPECIALISTS AND OT HER PERSONNEL HAVE S ATISFIED
751		-	THE TRAINING REQUIRE MENTS ESTABLISHED IN ACCORDANCE WITH SUBS ECTION
752		-	(B)(11) OF THIS SECTION.
	692	+	(6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS, 24
	693	+	GUIDELINES TO MAKE N ECESSARY IMPROVEMENT S TO THE STATEWIDE 2–1–1 AND 25
	694	+	3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 26
753	695
754		-	(II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS
755		-	PARAGRAPH MAY BE CONDUCTED CONCURR ENTLY WITH AN INSPEC TION OF THE
756		-	NONEMERGENCY ANSWERI NG POINT IN ACCORDAN CE WITH SUBSECTION (B)(8) OF
757		-	THIS SECTION.
	696	+	(7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 27
	697	+	EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF THE STATEWI DE 2–1–1 28
	698	+	AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 29
758	699
759		-	(F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE
760		-	PROCESSING OF 2–1–1 AND 3–1–1 REQUESTS FOR ASSISTA NCE THAT:
	700	+	(8) INSPECTING NONEMERGE NCY ANSWERING POINTS ; 30 16 SENATE BILL 1068
761	701
762		-	(1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE
763		-	NONEMERGENCY ANSWERI NG POINT THAT RECEIV ED THE REQUEST TO OT HER
764		-	STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR OUTSIDE
765		-	THE STATE, WHEN PRACTICABLE ; AND
766	702
767		-	(2) FOLLOW BEST PRACTICE S FOR TRANSFE RRING REQUESTS TO
768		-	ENSURE THE OPTIMAL R ESPONSE.
769	703
770		-	2–606.
	704	+	(9) ADOPTING PROCEDURES AND SAFEGU ARDS TO ENSURE THAT 1
	705	+	SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 2
	706	+	2–1–1 OR 3–1–1 TO A NONEMERGENCY AN SWERING POINT IS MAI NTAINED 3
	707	+	CONFIDENTIALLY ; 4
771	708
772		-	(A) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL:
	709	+	(10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 5
	710	+	FOR 2–1–1 AND 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN THE 6
	711	+	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 7
773	712
774		-	(1) ~~ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE~~
775		-	~~STATEWIDE 2–1–1~~ AND ~~3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS AND A PORTAL~~
776		-	~~FOR SUBMITTING QUESTIONS ABOUT THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND~~
777		-	~~COUNTY 3–1–1 SYSTEMS~~;
	713	+	(11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL AT 8
	714	+	NONEMERGENCY ANSWERI NG POINTS, INCLUDING KNOWLEDGE MANAGERS AND 9
	715	+	CUSTOMER SERVICE SPE CIALISTS, THAT MEET OR EXCEED NATIONAL BEST 10
	716	+	PRACTICES; 11
778	717
779		-	(2) ~~DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL~~
780		-	~~COUNTIES TO ENSURE T HE~~ STATEWIDE 2–1–1 AND 3–1–1 SYSTEM ~~IS OPERATING~~
781		-	~~EFFECTIVELY;~~
782		-	~~Ch.~~ ~~450 2024 LAWS OF MARYLAND~~
	718	+	(12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 12
	719	+	CYBERSECURITY TRAINI NG FOR THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND 13
	720	+	COUNTY 3–1–1 SYSTEMS, IN CONSULTATION WITH THE DEPARTMENT OF 14
	721	+	INFORMATION TECHNOLOGY; 15
783	722
784		-	– 18 –
785		-	(3) INSTITUTE PROPER HIR ING AND TRA INING STANDARDS FOR
786		-	CUSTOMER SERVICE SPE CIALISTS AND KNOWLED GE MANAGERS IN THE S TATEWIDE
787		-	2–1–1 AND 3–1–1 SYSTEM; AND
	723	+	(13) ESTABLISHING MINIMUM PERFORMANCE STANDARD S FOR 16
	724	+	OVERSIGHT AND ACCOUN TABILITY FOR THE STA TEWIDE 2–1–1 AND 3–1–1 SYSTEM 17
	725	+	AND COUNTY 3–1–1 SYSTEMS; AND 18
788	726
789		-	(4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE
790		-	U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE
791		-	2–1–1 AND 3–1–1 SYSTEM.
	727	+	(14) SUPPORTING CUSTOMER SERVICE SPECIALIST R ECRUITMENT 19
	728	+	ACTIVITIES CONSISTIN G OF: 20
792	729
793		-	(B) ON OR BEFORE JULY 1, 2026, THE BOARD SHALL:
	730	+	(I) A DATABASE THAT OFFERS INFORMATION ON 21
	731	+	RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 22
794	732
795		-	(1) ~~OBTAIN THE TECHNOLOG Y INFRASTRUCTURE NEC ESSARY TO~~
796		-	~~SUPPORT THE STATEWID E 2–1–1~~ AND ~~3–1–1 SYSTEM;~~
	733	+	(II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 23
	734	+	PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND 24
797	735
798		-	(2) ESTABLISH:
	736	+	(III) A WEBSITE THAT CONTA INS LINKS TO JOB OPPORTUNITIES 25
	737	+	THROUGHOUT THE STATE FOR CUSTOMER SE RVICE SPECIALISTS . 26
799	738
800		-	(I) THE DIGITS 2–1–1 AND 3–1–1 AS THE PRIMARY TELEP HONE
801		-	NUMBERS THAT CAN BE DIALED BY AN INDIVID UAL TO ACCESS THE ST ATEWIDE
802		-	2–1–1 AND 3–1–1 SYSTEM IN A COUNTY T HAT HAS OPTED TO JOI N THE STATEWIDE
803		-	2–1–1 AND 3–1–1 SYSTEM; AND
	739	+	(C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 27
	740	+	(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 28
	741	+	EQUIPMENT. 29
804	742
805		-	(II) THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE NUMBER
806		-	THAT CAN BE DIALED B Y AN INDIVIDUAL TO ACCESS A COUNTY 3–1–1 SYSTEM IN A
807		-	COUNTY THAT HAS ESTA BLISHED A COUNTY 3–1–1 SYSTEM;
	743	+	(D) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER SUBSECTION 30
	744	+	(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 31
808	745
809		-	(3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 2–1–1
810		-	AND 3–1–1 SYSTEM TO COORDINATE CALLS AMONG THE 9–1–1 AND 9–8–8
811		-	ABBREVIATED DIALING CODES;
	746	+	(1) THE SECURITY OF RECO RDS; 32 SENATE BILL 1068 17
812	747
813		-	(4) DEVELOP WRITTEN AGREEME NTS TO ENSURE A CLEA R
814		-	UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR NONEMERGENCY
815		-	INFORMATION WILL BE REFERRED TO EACH ENT ITY;
816	748
817		-	(5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY
818		-	COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNME NT ARTICLE,
819		-	ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE
820		-	2–1–1 AND 3–1–1 SYSTEM THAT MEET OR EXCEED NATIONAL INDU STRY BEST
821		-	PRACTICES;
822	749
823		-	(6) ~~ESTABLISH A SYSTEM F OR GATHERING~~ AND ~~MAI NTAINING~~
824		-	~~CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY~~ THE ~~STAT EWIDE~~
825		-	~~2–1–1 AND~~ 3~~–1–1 SYSTEM; AND~~
826		-	~~WES MOORE, Governor Ch. 450~~
	750	+	(2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 1
	751	+	DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSIT ION OF 2
	752	+	RECORDS, INCLUDING ELEC TRONIC RECORDS , THAT ARE NO LONGER N EEDED FOR 3
	753	+	OPERATION; AND 4
827	754
828		-	– 19 –
829		-	(7) DEVELOP A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE
830		-	PUBLIC ABOUT :
	755	+	(3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 5
	756	+	ARE ACCURATE AND COM PLETE. 6
831	757
832		-	(I) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND
	758	+	(E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER 7
	759	+	SUBSECTION (B)(11) OF THIS SECTION SHAL L INCLUDE ONB OARDING STANDARDS 8
	760	+	FOR NEWLY HIRED CUST OMER SERVICE SPECIAL ISTS AND MINIMUM CON TINUING 9
	761	+	EDUCATION REQUIREMEN TS FOR CUSTOMER SERV ICE SPECIALISTS. 10
833	762
834		-	(II) THE DIFFERENCES AMON G THE 2–1–1, 3–1–1, 9–1–1, AND
835		-	9–8–8 ABBREVIATED DIALING CODES.
	763	+	(2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 11
	764	+	FOR AN AUDIT OF EACH NONEMERGENCY ANSWERI NG POINT IN ORDER TO ENSURE 12
	765	+	THAT CUSTOMER SERVIC E SPECIALISTS AND OT HER PERSONNEL HAVE S ATISFIED 13
	766	+	THE TRAINING REQUIRE MENTS ESTABLISHED IN ACCORDANCE WITH SUBS ECTION 14
	767	+	(B)(11) OF THIS SECTION. 15
836	768
837		-	(C) ON OR BEFORE JULY 1, 2027, THE BOARD SHALL BEGIN CON DUCTING
838		-	THE MARKETING CAMPAI GN DEVELOPED UNDER S UBSECTION (B)(7) OF THIS
839		-	SECTION.
	769	+	(II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS 16
	770	+	PARAGRAPH MAY BE C ONDUCTED CONCURRENTL Y WITH AN INSPECTION OF THE 17
	771	+	NONEMERGENCY ANSWERI NG POINT IN ACCORDAN CE WITH SUBSECTION (B)(8) OF 18
	772	+	THIS SECTION. 19
840	773
841		-	2–607.
	774	+	(F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE 20
	775	+	PROCESSING OF 2–1–1 AND 3–1–1 REQUESTS FOR ASSISTA NCE THAT: 21
842	776
843		-	(A) (1) THERE IS A STATEWIDE 2–1–1 AND 3–1–1 SYSTEM UNDER THE
844		-	DEPARTMENT .
	777	+	(1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 22
	778	+	NONEMERGENCY ANSWERI NG POINT THAT RECEIV ED THE REQUEST TO OT HER 23
	779	+	STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR OUTSIDE 24
	780	+	THE STATE, WHEN PRACTICABLE ; AND 25
845	781
846		-	(2) ~~ON OR BEFORE JULY 1,~~ ~~2027, THE STATEWIDE 2–1–1 AND 3–1–1~~
847		-	~~SYSTEM SHALL BE FULL Y OPERATIONAL~~ .
	782	+	(2) FOLLOW BEST PRACTICE S FOR TRANSFERR ING REQUESTS TO 26
	783	+	ENSURE THE OPTIMAL R ESPONSE. 27
848	784
849		-	(B) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL COMPLY WITH ALL
850		-	APPLICABLE REQUIREME NTS, STANDARDS, AND PROCEDURES ESTAB LISHED BY THE
851		-	BOARD UNDER § 2–605 OF THIS SUBTITLE.
	785	+	2–606. 28
852	786
853		-	(C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT,
854		-	AND FACILITIES FOR T HE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM.
	787	+	(A) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL: 29
855	788
856		-	(D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE
857		-	TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS
858		-	SUBTITLE.
	789	+	(1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 30
	790	+	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS AND A PORTAL 31
	791	+	FOR SUBMITTING QUESTIONS ABOUT THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND 32
	792	+	COUNTY 3–1–1 SYSTEMS; 33 18 SENATE BILL 1068
859	793
860		-	(E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL
861		-	COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E.
862	794
863		-	(F) A NONEMERGENCY ANSWERI NG POINT MAY BE LOCA TED AT A PUBLIC
864		-	SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY
865		-	ARTICLE.
866	795
867		-	2–608.
	796	+	(2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 1
	797	+	COUNTIES TO ENSURE T HE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM IS OPERATING 2
	798	+	EFFECTIVELY; 3
868	799
869		-	(A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES
870		-	ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE ST ATEWIDE
871		-	2–1–1 AND 3–1–1 SYSTEM.
872		-	Ch. 450 2024 LAWS OF MARYLAND
	800	+	(3) INSTITUTE PROPER HIR ING AND TRA INING STANDARDS FOR 4
	801	+	CUSTOMER SERVICE SPE CIALISTS AND KNOWLED GE MANAGERS IN THE S TATEWIDE 5
	802	+	2–1–1 AND 3–1–1 SYSTEM; AND 6
873	803
874		-	– 20 –
875		-	(B) THE SECRETARY MAY APP LY FOR, RECEIVE, AND SPEND STATE AND
876		-	FEDERAL FUNDS AND AN Y OUTSIDE FUNDS TO C ARRY OUT THE POWERS AND DUTIES
877		-	OF THIS SUBTITLE.
	804	+	(4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 7
	805	+	U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 8
	806	+	2–1–1 AND 3–1–1 SYSTEM. 9
878	807
879		-	(C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES AS SOCIATED WITH
880		-	AN INDIVIDUAL DIALIN G THE DIGITS 2–1–1 OR 3–1–1 TO AN ESTABLISHED
881		-	NONEMERGENCY ANSWERI NG POINT.
	808	+	(B) ON OR BEFORE JULY 1, 2026, THE BOARD SHALL: 10
882	809
883		-	2–609.
	810	+	(1) OBTAIN THE TECHNOLOG Y INFRASTRUCTURE NEC ESSARY TO 11
	811	+	SUPPORT THE STATEWID E 2–1–1 AND 3–1–1 SYSTEM; 12
884	812
885		-	(A) ON OR BEFORE JULY 1, 2025, THE GOVERNING BODY O F EACH COUNTY
886		-	SHALL:
	813	+	(2) ESTABLISH: 13
887	814
888		-	(1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN
889		-	THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM UNDER § 2–607 OF THIS SUBTITLE; OR
	815	+	(I) THE DIGITS 2–1–1 AND 3–1–1 AS THE PRIMARY TELEP HONE 14
	816	+	NUMBERS THAT CAN BE DIALED BY AN INDIVID UAL TO ACCESS THE ST ATEWIDE 15
	817	+	2–1–1 AND 3–1–1 SYSTEM IN A COUNTY T HAT HAS OPTED TO JOI N THE STATEWIDE 16
	818	+	2–1–1 AND 3–1–1 SYSTEM; AND 17
890	819
891		-	(2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE
892		-	ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM, OR CONTINUING TO
893		-	ADMINISTER AN EXISTI NG COUNTY 3–1–1 SYSTEM, IN ACCORDANCE WITH § 2–610 OF
894		-	THIS SUBTITLE.
	820	+	(II) THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE NUMBER 18
	821	+	THAT CAN BE DIALED B Y AN INDIVIDUAL TO ACCESS A COUNTY 3–1–1 SYSTEM IN A 19
	822	+	COUNTY THAT HAS ESTA BLISHED A COUNTY 3–1–1 SYSTEM; 20
895	823
896		-	(B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY
897		-	3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO
898		-	THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM
899		-	FULLY OPERATIONAL ON OR BEFORE JULY 1, 2027.
	824	+	(3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 2–1–1 21
	825	+	AND 3–1–1 SYSTEM TO COORDINATE CALLS AMONG THE 9–1–1 AND 9–8–8 22
	826	+	ABBREVIATED DIALING CODES; 23
900	827
901		-	2–610.
	828	+	(4) DEVELOP WRITTEN AGRE EMENTS TO ENSURE A C LEAR 24
	829	+	UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR NONEMERGENCY 25
	830	+	INFORMATION WILL BE REFERRED TO EACH ENT ITY; 26
902	831
903		-	(A) SUBJECT TO § 2–609 OF THIS SUBTITLE , THE GOVERNING BODY O F A
904		-	COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM.
	832	+	(5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 27
	833	+	COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 28
	834	+	ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE 29
	835	+	2–1–1 AND 3–1–1 SYSTEM THAT MEET OR EXCEED NATIONAL INDU STRY BEST 30
	836	+	PRACTICES; 31
	837	+	SENATE BILL 1068 19
905	838
906		-	(B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE
907		-	REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD
908		-	UNDER § 2–605 OF THIS SUBTITLE.
909	839
910		-	(2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS
911		-	SUBSECTION, THE DEPARTMENT MAY :
	840	+	(6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 1
	841	+	CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 2
	842	+	2–1–1 AND 3–1–1 SYSTEM; AND 3
912	843
913		-	(I) ISSUE A WARNING ; AND
	844	+	(7) DEVELOP A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE 4
	845	+	PUBLIC ABOUT : 5
914	846
915		-	(II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME
916		-	VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CO RRECTED IN
917		-	A TIMELY MANNER , ASSUME CONTR OL OF THE COUNTY 3–1–1 SYSTEM AND WES MOORE, Governor Ch. 450
	847	+	(I) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND 6
918	848
919		-	– 21 –
920		-	INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 2–1–1 AND 3–1–1
921		-	SYSTEM.
	849	+	(II) THE DIFFERENCES AMON G THE 2–1–1, 3–1–1, 9–1–1, AND 7
	850	+	9–8–8 ABBREVIATED DIALING CODES. 8
922	851
923		-	(C) ~~A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY~~
924		-	~~OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION~~ (B) OF
925		-	~~THIS SECTION IS RESP ONSIBLE FOR:~~
	852	+	(C) ON OR BEFORE JULY 1, 2027, THE BOARD SHALL BEGIN CON DUCTING 9
	853	+	THE MARKETING CAMPAI GN DEVELOPED UNDER S UBSECTION (B)(7) OF THIS 10
	854	+	SECTION. 11
926	855
927		-	(1) THE PROPER TRAINING AND HIRING OF CUSTOM ER SERVICE
928		-	SPECIALISTS AND STAF F FOR THE COUNTY 3–1–1 SYSTEM;
	856	+	2–607. 12
929	857
930		-	(2) ~~PROVIDING~~ THE ~~PROPER TECHNOLOGY , EQUIPMENT, AND~~
931		-	~~FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND~~
	858	+	(A) (1) THERE IS A STATEWIDE 2–1–1 AND 3–1–1 SYSTEM UNDER THE 13
	859	+	DEPARTMENT . 14
932	860
933		-	(3) ~~ALL COSTS~~ AND ~~EXPENS ES ASSOCIATED WITH ESTA BLISHING,~~
934		-	~~MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM~~.
	861	+	(2) ON OR BEFORE JULY 1, 2027, THE STATEWIDE 2–1–1 AND 3–1–1 15
	862	+	SYSTEM SHALL BE FULL Y OPERATIONAL . 16
935	863
936		-	(D) (1) A COUNTY SHALL ESTABLI SH A KNOWLEDGE MANAG ER POSITION
937		-	TO PROVIDE SUPPORT F OR THE COUNTY 3–1–1 SYSTEM.
	864	+	(B) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL COMPLY WITH ALL 17
	865	+	APPLICABLE REQUIREME NTS, STANDARDS, AND PROCEDURES ESTAB LISHED BY THE 18
	866	+	BOARD UNDER § 2–605 OF THIS SUBTITLE. 19
938	867
939		-	(2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL
940		-	COMPLY WITH APPLICAB LE REQUIREMENTS , PROCEDURES , AND STANDARDS
941		-	ESTABLISHED BY THE BOARD.
	868	+	(C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT, 20
	869	+	AND FACILITIES FOR T HE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM. 21
942	870
943		-	(E) ~~THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING~~
944		-	~~MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE~~
945		-	~~ESTABLISHED BY THE BOARD UNDER § 2–605 OF THIS~~ SUBTITLE.
	871	+	(D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 22
	872	+	TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS 23
	873	+	SUBTITLE. 24
946	874
947		-	(~~F) (1~~) THE ~~GOVERNING BODY OF A COUNTY MAY ELECT T O JOIN~~ THE
948		-	~~STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AT ANY TIME~~ .
	875	+	(E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL 25
	876	+	COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 26
949	877
950		-	(2) A ~~GOVERNING BODY OF~~ A ~~COUNTY THAT ELECTS T O JOIN THE~~
951		-	~~STATEWIDE 2–~~1~~–1 AND~~ 3~~–1–1 SYSTEM SHALL DISCONT INUE~~ THE ~~COUNTY 3–1–1~~
952		-	~~SYSTEM~~.
	878	+	(F) A NONEMERGENCY ANSWERI NG POINT MAY BE LOCA TED AT A PUBLIC 27
	879	+	SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY 28
	880	+	ARTICLE. 29
953	881
954		-	(G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD
955		-	MAY REMOVE A COUNTY FROM THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM IF THE
956		-	GOVERNING BODY OF A COUNTY REQUESTS TO L EAVE.
	882	+	2–608. 30
	883	+	20 SENATE BILL 1068
957	884
958		-	(2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F
959		-	TWO–THIRDS OF ALL MEMBERS TO REMOV E A COUNTY FROM THE STATEWIDE 2–1–1
960		-	AND 3–1–1 SYSTEM.
961		-	Ch. 450 2024 LAWS OF MARYLAND
962	885
963		-	– 22 –
964		-	(3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 2–1–1 AND
965		-	3–1–1 SYSTEM, THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY
966		-	3–1–1 SYSTEM.
	886	+	(A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES 1
	887	+	ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE ST ATEWIDE 2
	888	+	2–1–1 AND 3–1–1 SYSTEM. 3
967	889
968		-	(4) ~~A COUNTY REMOVED FROM~~ THE ~~STATEWIDE 2–1–1~~ AND
969		-	~~3–1–1 SYSTEM UNDER THIS SU BSECTION SHALL CONTI NUE~~ TO ~~PROVIDE 2–1–1~~
970		-	~~SERVICE THROUGH THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM~~.
	890	+	(B) THE SECRETARY MAY APP LY FOR, RECEIVE, AND SPEND STATE AND 4
	891	+	FEDERAL FUNDS AND AN Y OUTSIDE FUNDS TO C ARRY OUT THE POWERS AND DUTIES 5
	892	+	OF THIS SUBTITLE. 6
971	893
972		-	2–611.
	894	+	(C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES AS SOCIATED WITH 7
	895	+	AN INDIVIDUAL DIALIN G THE DIGITS 2–1–1 OR 3–1–1 TO AN ESTABLISHED 8
	896	+	NONEMERGENCY ANSWERI NG POINT. 9
973	897
974		-	(A) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS
975		-	SHALL UTILIZE STANDA RDS–BASED PROTOCOLS FOR:
	898	+	2–609. 10
976	899
977		-	(1) THE ~~PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY~~
978		-	~~SERVICES, RESOURCES,~~ ~~REFERRALS, AND INFORMATION ; AND~~
	900	+	(A) ON OR BEFORE JULY 1, 2025, THE GOVERNING BODY O F EACH COUNTY 11
	901	+	SHALL: 12
979	902
980		-	(2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR
981		-	ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3
982		-	OF THE PUBLIC SAFETY ARTICLE.
	903	+	(1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN 13
	904	+	THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM UNDER § 2–607 OF THIS SUBTITLE; OR 14
983	905
984		-	(B) THE DEPARTMENT ~~SHALL ENSU RE~~ THAT ~~CUSTOMER SER VICE~~
985		-	~~SPECIALISTS HAVE PRO PER TRAINING RELATED TO~~ 3–1–1 ~~REQUESTS FOR~~
986		-	~~ASSISTANCE THAT THE CUSTOMER SERVICE SPE CIALIST IS RESPONSIB LE FOR~~
987		-	~~RECEIVING AND PROCES SING~~.
	906	+	(2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 15
	907	+	ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM, OR CONTINUING TO 16
	908	+	ADMINISTER AN EXISTI NG COUNTY 3–1–1 SYSTEM, IN ACCORDANCE WITH § 2–610 OF 17
	909	+	THIS SUBTITLE. 18
988	910
989		-	(C) ~~THE DEPARTMENT MAY~~ ESTABLISH A ~~TELECOMM UNICATOR RESPONSE~~
990		-	~~TEAM~~ TO ~~RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A NONEMER GENCY~~
991		-	~~ANSWERING POINT WHEN A NONEMERGENCY ANSWE RING POINT IS AFFECT ED BY~~
992		-	~~NATURAL~~ OR ~~HUMAN –MADE~~ ~~DISASTERS~~ .
	911	+	(B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY 19
	912	+	3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 20
	913	+	THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM 21
	914	+	FULLY OPERATIONAL ON OR BEFORE JULY 1, 2027. 22
993	915
994		-	~~(D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R:~~
	916	+	2–610. 23
995	917
996		-	(1) ~~CUSTOMER SERVICE SPE CIALISTS~~ TO ~~RECEIVE TRAINING AND~~
997		-	~~EXPERIENCE TO BECOME 9~~–1–1 ~~SPECIALISTS; AND~~
	918	+	(A) SUBJECT TO § 2–609 OF THIS SUBTITLE , THE GOVERNING BODY OF A 24
	919	+	COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM. 25
998	920
999		-	(2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE
1000		-	TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS.
	921	+	(B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 26
	922	+	REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 27
	923	+	UNDER § 2–605 OF THIS SUBTITLE. 28
1001	924
1002		-	2–612.
	925	+	(2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS 29
	926	+	SUBSECTION, THE DEPARTMENT MAY : 30
1003	927
1004		-	(A) SERVICES AVAILABLE TH ROUGH THE S TATEWIDE 2–1–1 AND 3–1–1
1005		-	SYSTEM AND COUNTY 3–1–1 SYSTEMS SHALL INCLUD E:
1006		-	WES MOORE, Governor Ch. 450
	928	+	(I) ISSUE A WARNING ; AND 31
	929	+	SENATE BILL 1068 21
1007	930
1008		-	– 23 –
1009		-	(1) INFORMATION ABOUT NO NEMERGENCY SERVICES , RESOURCES,
1010		-	AND INFORMATION ;
1011	931
1012		-	(2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC
1013		-	SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY
1014		-	ARTICLE;
	932	+	(II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 1
	933	+	VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CO RRECTED IN 2
	934	+	A TIMELY MANNER , ASSUME CONTR OL OF THE COUNTY 3–1–1 SYSTEM AND 3
	935	+	INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 2–1–1 AND 3–1–1 4
	936	+	SYSTEM. 5
1015	937
1016		-	(3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES;
	938	+	(C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 6
	939	+	OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 7
	940	+	THIS SECTION IS RESP ONSIBLE FOR: 8
1017	941
1018		-	(4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S;
	942	+	(1) THE PROPER TRAINING AND HIRING OF CUSTOM ER SERVICE 9
	943	+	SPECIALISTS AND STAF F FOR THE COUNTY 3–1–1 SYSTEM; 10
1019	944
1020		-	(5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES;
	945	+	(2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 11
	946	+	FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 12
1021	947
1022		-	(6) ~~(I) FOR THE STATEWIDE 2–1–1~~ AND ~~3–1–1 SYSTEM~~,
1023		-	~~INFORMATION AN D REFERRALS FOR HEAL TH~~ AND ~~HUMAN SERVICE S;~~ OR
	948	+	(3) ALL COSTS AND EXPENS ES ASSOCIATED WITH ESTA BLISHING, 13
	949	+	MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM. 14
1024	950
1025		-	(II) IN A COUNTY WITH A C OUNTY 3–1–1 SYSTEM, THE ABILITY
1026		-	TO TRANSFER REQUESTS FOR INFORMATION AND REFERRALS FOR HEALTH AND
1027		-	HUMAN SERVICES TO TH E STATEWIDE 2–1–1 AND 3–1–1 SYSTEM;
	951	+	(D) (1) A COUNTY SHALL ESTABLI SH A KNOWLEDGE MANAG ER POSITION 15
	952	+	TO PROVIDE SUPPORT F OR THE COUNTY 3–1–1 SYSTEM. 16
1028	953
1029		-	(7) ACCESS FOR INDIVIDUA LS WITH HEARING OR S PEECH
1030		-	DISABILITIES AND OTH ER DISABILITIES;
	954	+	(2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 17
	955	+	COMPLY WITH APPLICABLE RE QUIREMENTS , PROCEDURES , AND STANDARDS 18
	956	+	ESTABLISHED BY THE BOARD. 19
1031	957
1032		-	(8) ACCESS FOR NON –ENGLISH–SPEAKING INDIVIDUALS ; AND
	958	+	(E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 20
	959	+	MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 21
	960	+	ESTABLISHED BY THE BOARD UNDER § 2–605 OF THIS SUBTITLE. 22
1033	961
1034		-	(9) ~~ANY OTHER INFORMATIO N OR RESOURCES DETER MINED BY~~ THE
1035		-	~~BOARD~~ AND ~~THE DEPARTMENT~~ .
	962	+	(F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT T O JOIN THE 23
	963	+	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AT ANY TIME . 24
1036	964
1037		-	(B) 2–1–1 AND 3–1–1 ARE THE PRIMARY NONE MERGENCY TELEPHONE
1038		-	NUMBERS IN THE STATE WIDE 2–1–1 AND 3–1–1 SYSTEM.
	965	+	(2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 25
	966	+	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 26
	967	+	SYSTEM. 27
1039	968
1040		-	(C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES ,
1041		-	RESOURCES, AND INFORMATION MADE AVAILABLE BY A NONEM ERGENCY
1042		-	ANSWERING POINT SHAL L DESIGNATE 2–1–1 AND 3–1–1 AS NONEMERGENCY
1043		-	TELEPHONE NU MBERS.
	969	+	(G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 28
	970	+	MAY REMOVE A COUNTY FROM THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM IF THE 29
	971	+	GOVERNING BODY OF A COUNTY REQUESTS TO L EAVE. 30
1044	972
1045		-	(D) ~~(1) NONEMERGENCY ANSWERIN G POINTS~~ SHALL ~~NOTIF Y THE~~
1046		-	~~APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS~~ OF A
1047		-	~~REQUEST FOR SERVICES , RESOURCES, REFERRALS, OR OTHER INFORMATION~~ .
	973	+	(2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 31
	974	+	TWO–THIRDS OF ALL MEMBERS TO REMOVE A COUNTY FROM THE STAT EWIDE 2–1–1 32
	975	+	AND 3–1–1 SYSTEM. 33 22 SENATE BILL 1068
1048	976
1049		-	(2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO
1050		-	GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES ,
1051		-	RESOURCES, REFERRALS, AND INFORMATION TO T HE APPROPRIATE STATE OR
1052		-	LOCAL AGENCIES , PROGRAMS, OR DEPARTMENTS . Ch. 450 2024 LAWS OF MARYLAND
1053	977
1054		-	– 24 –
1055	978
1056		-	(3) STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS
1057		-	WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN A GREEMENTS TO ENSURE
1058		-	A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY
1059		-	SERVICES, RESOURCES, REFERRALS, OR OTHER INFORMATION WILL BE REFERRED
1060		-	TO WHICH AGENCY , PROGRAM, OR DEPARTMENT .
	979	+	(3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 2–1–1 AND 1
	980	+	3–1–1 SYSTEM, THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 2
	981	+	3–1–1 SYSTEM. 3
1061	982
1062		-	(E) ~~ON OR BEFORE JULY 1, 2026,~~ THE ~~DEPARTMENT SHALL ENSUR E THAT~~
1063		-	~~INDIVIDUALS HAVE THE ABILITY~~ TO ~~ACCESS TH E STATEWIDE~~ 2–1–1 ~~AND 3–1–1~~
1064		-	~~SYSTEM, OR A COUNTY~~ 3–1–1 SYSTEM~~, THROUGH TEXT MESSAGI NG~~.
	983	+	(4) A COUNTY REMOVED FROM THE STATEWI DE 2–1–1 AND 4
	984	+	3–1–1 SYSTEM UNDER THIS SU BSECTION SHALL CONTI NUE TO PROVIDE 2–1–1 5
	985	+	SERVICE THROUGH THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM. 6
1065	986
1066		-	2–~~613~~.
	987	+	2–611. 7
1067	988
1068		-	(A) (1) ON OR BEFORE JULY 1, 2025, AND EACH JULY 1 THEREAFTER ,
1069		-	THE DEPARTMENT SHALL SUBM IT A REPORT ON THE IMPLEM ENTATION OF THIS
1070		-	SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE
1071		-	GOVERNMENT ARTICLE, THE SENATE COMMITTEE ON EDUCATION, ENERGY, AND
1072		-	THE ENVIRONMENT AND THE HOUSE HEALTH AND GOVERNMENT OPERATIONS
1073		-	COMMITTEE.
	989	+	(A) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS 8
	990	+	SHALL UTILIZE STANDA RDS–BASED PROTOCOLS FOR : 9
1074	991
1075		-	(2) THE ~~REPORT REQUIRED UNDER T HIS SUBSECTION SHALL~~
1076		-	~~INCLUDE:~~
	992	+	(1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY 10
	993	+	SERVICES, RESOURCES, REFERRALS, AND INFORMATION ; AND 11
1077	994
1078		-	(I) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE
1079		-	2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS;
	995	+	(2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 12
	996	+	ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 13
	997	+	OF THE PUBLIC SAFETY ARTICLE. 14
1080	998
1081		-	(II) AN ANALYSIS OF ANY C HALLENGES TO THE
1082		-	IMPLEMENTATION OF TH IS SUBTITLE AND ANY RECOMMENDED SOLUTIONS;
	999	+	(B) THE DEPARTMENT SHALL ENSU RE THAT CUSTOMER SER VICE 15
	1000	+	SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 16
	1001	+	ASSISTANCE THAT THE CUSTOMER SERVICE SPE CIALIST IS RESPONSIB LE FOR 17
	1002	+	RECEIVING AND PROCES SING. 18
1083	1003
1084		-	(III) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND
	1004	+	(C) THE DEPARTMENT MAY EST ABLISH A TELECOMMUNI CATOR RESPONSE 19
	1005	+	TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A NONEMER GENCY 20
	1006	+	ANSWERING POINT WHEN A NONEMERGENCY ANSWE RING POINT IS AFFECT ED BY 21
	1007	+	NATURAL OR HUMAN –MADE DISASTERS . 22
1085	1008
1086		-	(IV) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY
1087		-	THE DEPARTMENT .
	1009	+	(D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 23
1088	1010
1089		-	(B) (1) ON OR BEFORE JULY 1, 2030, THE BOARD SHALL SUBMIT A
1090		-	REPORT ON THE STATEW IDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS
1091		-	TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE GOVERNMENT
1092		-	ARTICLE, THE SENATE COMMITTEE ON EDUCATION, ENERGY, AND THE
1093		-	ENVIRONMENT AND THE HOUSE HEALTH AND GOVERNMENT OPERATIONS
1094		-	COMMITTEE.
	1011	+	(1) CUSTOMER SERVICE SPE CIALISTS TO RECEIVE TRAINING AND 24
	1012	+	EXPERIENCE TO BECOME 9–1–1 SPECIALISTS; AND 25
1095	1013
1096		-	(2) ~~THE REPORT REQUIRED U NDER THIS SUBSECTIO N SHALL~~
1097		-	~~INCLUDE:~~ ~~WES MOORE,~~ ~~Governor Ch~~. ~~450~~
	1014	+	(2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 26
	1015	+	TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 27
1098	1016
1099		-	– ~~25 –~~
	1017	+	2–612. 28
1100	1018
1101		-	(I) THE NUMBER OF INDIVI DUALS WHO CONTACTED 2–1–1, BY
1102		-	YEAR;
	1019	+	(A) SERVICES AVAILABLE TH ROUGH THE STAT EWIDE 2–1–1 AND 3–1–1 29
	1020	+	SYSTEM AND COUNTY 3–1–1 SYSTEMS SHALL INCLUD E: 30
	1021	+	SENATE BILL 1068 23
1103	1022
1104		-	(II) THE NUMBER OF INDIVI DUALS WHO CONTACTED 3–1–1, BY
1105		-	YEAR;
1106	1023
1107		-	(~~III~~) ~~THE NUMBER OF 2–1–~~1 ~~AND 3–1–1 REQUESTS THAT WERE~~
1108		-	~~TRANSFERRED TO 9–1–1~~ AND ~~9–8–8~~;
	1024	+	(1) INFORMATION ABOUT NO NEMERGENCY SERVICES , RESOURCES, 1
	1025	+	AND INFORMATION ; 2
1109	1026
1110		-	(IV) THE NUMBER OF 9–1–1 AND 9–8–8 REQUESTS
1111		-	TRANSFERRED TO 2–1–1 AND 3–1–1;
	1027	+	(2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 3
	1028	+	SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY 4
	1029	+	ARTICLE; 5
1112	1030
1113		-	(V) THE METHODS USED FOR ACCESSING THE STATEW IDE
1114		-	2–1–1 AND 3–1–1 SYSTEM, SUCH AS BY VOICE CAL L, TEXT MESSAGING , WEBSITE, OR
1115		-	OTHER MODALITIES , AND THE NUMBER OF RE QUESTS USING EACH ME THOD;
	1031	+	(3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES; 6
1116	1032
1117		-	(VI) ~~COMMON REASONS INDIV IDUALS DIALED 2–1–1 OR 3–1–1~~;
	1033	+	(4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 7
1118	1034
1119		-	(VII) ANY ISSUES WITH THE INTEROPERABILITY AND
1120		-	ACCESSIBILITY OF THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND
	1035	+	(5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 8
1121	1036
1122		-	(VIII) A RECOMMENDATION ON WHETHER THE STATEWID E 2–1–1
1123		-	AND 3–1–1 SYSTEM SHOULD CONT INUE TO BE MANAGED B Y THE DEPARTMENT , OR
1124		-	WHETHER IT WOULD BE MORE APPROPRIATE FOR THE STATEWIDE 2–1–1 AND
1125		-	3–1–1 SYSTEM TO BE TRANSFE RRED TO ANOTHER SPEC IFIC AGENCY OR ENTIT Y.
	1037	+	(6) (I) FOR THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM, 9
	1038	+	INFORMATION AND REFERRALS FOR HEALTH AND HUMAN SERVICES ; OR 10
1126	1039
1127		-	SECTION 3. AND BE IT FURTHER ENACTED, That, on or before December 31,
1128		-	2024, the Department, in consultation with 2–1–1 Maryland, shall report to the Governor
1129		-	and, subject to § 2–1257 of the State Government Article, to the General Assembly on the
1130		-	activities performed under § 2–603(e) of the Human Services Article, as enacted by Section
1131		-	2 of this Act.
	1040	+	(II) IN A COUNTY WITH A C OUNTY 3–1–1 SYSTEM, THE ABILITY 11
	1041	+	TO TRANSFER REQUESTS FOR INFORMATION AND REFERRALS FOR HEALTH AND 12
	1042	+	HUMAN SERVICES TO TH E STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; 13
1132	1043
1133		-	~~SECTION 4.~~ ~~AND BE IT FURTHER ENACTED,~~ ~~That the terms of the initial~~
1134		-	~~members of the Maryland 2–1–1~~ and ~~3–1–1 Board shall expire as follows:~~
	1044	+	(7) ACCESS FOR INDIVIDUA LS WITH HEARING OR SPEE CH 14
	1045	+	DISABILITIES AND OTH ER DISABILITIES; 15
1135	1046
1136		-	(1) ~~seven members in 2026~~;
	1047	+	(8) ACCESS FOR NON –ENGLISH–SPEAKING INDIVIDUALS ; AND 16
1137	1048
1138		-	(2) seven members in 2027; and
	1049	+	(9) ANY OTHER INFORMATIO N OR RESOURCES DETER MINED BY THE 17
	1050	+	BOARD AND THE DEPARTMENT . 18
1139	1051
1140		-	(3) six members in 2028 it is the intent of the General Assembly that the
1141		-	Department of Information Technology:
1142		-	Ch. 450 2024 LAWS OF MARYLAND
	1052	+	(B) 2–1–1 AND 3–1–1 ARE THE PRIMARY NONE MERGENCY TELEPHONE 19
	1053	+	NUMBERS IN THE STATE WIDE 2–1–1 AND 3–1–1 SYSTEM. 20
1143	1054
1144		-	~~– 26 –~~
1145		-	~~(1) evaluate the potential of artificial intelligence in creating~~ a ~~statewide~~
1146		-	~~virtual~~ 3–1–1 ~~portal~~ as ~~a source for Maryland residents to obtain~~ nonemergency
1147		-	~~government information and services;~~ ~~and~~
	1055	+	(C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES , 21
	1056	+	RESOURCES, AND INFORMATION MADE AVAILABLE BY A NONEM ERGENCY 22
	1057	+	ANSWERING POINT SHAL L DESIGNATE 2–1–1 AND 3–1–1 AS NONEMERGENCY 23
	1058	+	TELEPHONE NUM BERS. 24
1148	1059
1149		-	(2) if the Department determines that the use of artificial intelligence in
1150		-	creating a virtual 3–1–1 portal is feasible, prioritize the creation of a virtual 3–1–1 portal.
	1060	+	(D) (1) NONEMERGENCY ANSWERIN G POINTS SHALL NOTIF Y THE 25
	1061	+	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS OF A 26
	1062	+	REQUEST FOR SERVICES , RESOURCES, REFERRALS, OR OTHER INFORMATION . 27
1151	1063
1152		-	SECTION 5. 2. AND BE IT FURTHER ENACTED, That th is Act shall take effect
1153		-	July 1, 2024.
	1064	+	(2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 28
	1065	+	GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 29
	1066	+	RESOURCES, REFERRALS, AND INFORMATION TO T HE APPROPRIATE STATE OR 30
	1067	+	LOCAL AGENCIES , PROGRAMS, OR DEPARTMENTS . 31 24 SENATE BILL 1068
1154	1068
1155		-	Approved by the Governor, May 9, 2024.
	1069	+
	1070	+
	1071	+	(3) STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS 1
	1072	+	WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN A GREEMENTS TO ENSURE 2
	1073	+	A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 3
	1074	+	SERVICES, RESOURCES, REFERRALS, OR OTHER INFORMATION WILL BE REFERRED 4
	1075	+	TO WHICH AGENCY , PROGRAM, OR DEPARTMENT . 5
	1076	+
	1077	+	(E) ON OR BEFORE JULY 1, 2026, THE DEPARTMENT SHALL ENSUR E THAT 6
	1078	+	INDIVIDUALS HAVE THE ABILITY TO ACCESS TH E STATEWIDE 2–1–1 AND 3–1–1 7
	1079	+	SYSTEM, OR A COUNTY 3–1–1 SYSTEM, THROUGH TEXT MESSAGI NG. 8
	1080	+
	1081	+	2–613. 9
	1082	+
	1083	+	(A) (1) ON OR BEFORE JULY 1, 2025, AND EACH JULY 1 THEREAFTER , 10
	1084	+	THE DEPARTMENT SHALL SUBM IT A REPORT ON THE IMPLEM ENTATION OF THIS 11
	1085	+	SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 12
	1086	+	GOVERNMENT ARTICLE, THE SENATE COMMITTEE ON EDUCATION, ENERGY, AND 13
	1087	+	THE ENVIRONMENT AND THE HOUSE HEALTH AND GOVERNMENT OPERATIONS 14
	1088	+	COMMITTEE. 15
	1089	+
	1090	+	(2) THE REPORT REQUIRED UNDER T HIS SUBSECTION SHALL 16
	1091	+	INCLUDE: 17
	1092	+
	1093	+	(I) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE 18
	1094	+	2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 19
	1095	+
	1096	+	(II) AN ANALYSIS OF ANY C HALLENGES TO THE 20
	1097	+	IMPLEMENTATION OF TH IS SUBTITLE AND ANY RECOMMENDED SOLUTIONS; 21
	1098	+
	1099	+	(III) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 22
	1100	+
	1101	+	(IV) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY 23
	1102	+	THE DEPARTMENT . 24
	1103	+
	1104	+	(B) (1) ON OR BEFORE JULY 1, 2030, THE BOARD SHALL SUBMIT A 25
	1105	+	REPORT ON THE STATEW IDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS 26
	1106	+	TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE GOVERNMENT 27
	1107	+	ARTICLE, THE SENATE COMMITTEE ON EDUCATION, ENERGY, AND THE 28
	1108	+	ENVIRONMENT AND THE HOUSE HEALTH AND GOVERNMENT OPERATIONS 29
	1109	+	COMMITTEE. 30
	1110	+
	1111	+	(2) THE REPORT REQUIRED U NDER THIS SUBSECTIO N SHALL 31
	1112	+	INCLUDE: 32
	1113	+	SENATE BILL 1068 25
	1114	+
	1115	+
	1116	+	(I) THE NUMBER OF INDIVI DUALS WHO CONTACTED 2–1–1, BY 1
	1117	+	YEAR; 2
	1118	+
	1119	+	(II) THE NUMBER OF INDIVI DUALS WHO CONTACTED 3–1–1, BY 3
	1120	+	YEAR; 4
	1121	+
	1122	+	(III) THE NUMBER OF 2–1–1 AND 3–1–1 REQUESTS THAT WERE 5
	1123	+	TRANSFERRED TO 9–1–1 AND 9–8–8; 6
	1124	+
	1125	+	(IV) THE NUMBER OF 9–1–1 AND 9–8–8 REQUESTS 7
	1126	+	TRANSFERRED TO 2–1–1 AND 3–1–1; 8
	1127	+
	1128	+	(V) THE METHODS USED FOR ACCESSING THE STATEW IDE 9
	1129	+	2–1–1 AND 3–1–1 SYSTEM, SUCH AS BY VOICE CAL L, TEXT MESSAGING , WEBSITE, OR 10
	1130	+	OTHER MODALITIES , AND THE NUMBER OF RE QUESTS USING EACH ME THOD; 11
	1131	+
	1132	+	(VI) COMMON REASONS INDIV IDUALS DIALED 2–1–1 OR 3–1–1; 12
	1133	+
	1134	+	(VII) ANY ISSUES WITH THE INTEROPERABILITY AND 13
	1135	+	ACCESSIBILITY OF THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND 14
	1136	+
	1137	+	(VIII) A RECOMMENDATION ON WHETHER THE STATEWID E 2–1–1 15
	1138	+	AND 3–1–1 SYSTEM SHOULD CONT INUE TO BE MANAGED B Y THE DEPARTMENT , OR 16
	1139	+	WHETHER IT WOULD BE MORE APPROPRIATE FOR THE STATEWIDE 2–1–1 AND 17
	1140	+	3–1–1 SYSTEM TO BE TRANSFE RRED TO ANOTHER SPEC IFIC AGENCY OR ENTIT Y. 18
	1141	+
	1142	+	SECTION 3. AND BE IT FURTHER ENACTED, That, on or before December 31, 19
	1143	+	2024, the Department, in consultation with 2–1–1 Maryland, shall report to the Governor 20
	1144	+	and, subject to § 2–1257 of the State Government Article, to the General Assembly on the 21
	1145	+	activities performed under § 2–603(e) of the Human Services Article, as enacted by Section 22
	1146	+	2 of this Act. 23
	1147	+
	1148	+	SECTION 4. AND BE IT FURTHER ENACTED, That the terms of the initial 24
	1149	+	members of the Maryland 2–1–1 and 3–1–1 Board shall expire as follows: 25
	1150	+
	1151	+	(1) seven members in 2026; 26
	1152	+
	1153	+	(2) seven members in 2027; and 27
	1154	+
	1155	+	(3) six members in 2028 it is the intent of the General Assembly that the 28
	1156	+	Department of Information Technology: 29
	1157	+
	1158	+	(1) evaluate the potential of artificial intelligence in creating a statewide 30
	1159	+	virtual 3–1–1 portal as a source for Maryland residents to obtain nonemergency 31
	1160	+	government information and services; and 32 26 SENATE BILL 1068
	1161	+
	1162	+
	1163	+
	1164	+	(2) if the Department determines that the use of artificial intelligence in 1
	1165	+	creating a virtual 3–1–1 portal is feasible, prioritize the creation of a virtual 3–1–1 portal. 2
	1166	+
	1167	+	SECTION 5. 2. AND BE IT FURTHER ENACTED, That this Act shall take effect 3
	1168	+	July 1, 2024. 4
	1169	+
	1170	+
	1171	+
	1172	+
	1173	+
	1174	+	Approved:
	1175	+	________________________________________________________________________________
	1176	+	Governor.
	1177	+	________________________________________________________________________________
	1178	+	President of the Senate.
	1179	+	________________________________________________________________________________
	1180	+	Speaker of the House of Delegates.