| 1 | 1 | | 1.1 A bill for an act |
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| 2 | 2 | | 1.2 relating to human services; requiring a report to the legislature on medical |
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| 3 | 3 | | 1.3 assistance, long-term services and supports, and other public assistance program |
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| 4 | 4 | | 1.4 applications. |
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| 5 | 5 | | 1.5BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MINNESOTA: |
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| 6 | 6 | | 1.6 Section 1. DIRECTION TO COMMISSIONER; CUSTOMER SERVICE SURVEY |
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| 7 | 7 | | 1.7AND REPORT ON APPLICATIONS FOR PUBLIC ASSISTANCE SERVICES. |
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| 8 | 8 | | 1.8 (a) The commissioner of human services shall work with lead agencies to develop a |
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| 9 | 9 | | 1.9customer service survey for medical assistance applicants and long-term services and |
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| 10 | 10 | | 1.10supports applicants by October 1, 2025. The customer service survey must be offered to |
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| 11 | 11 | | 1.11each individual applying for medical assistance or long-term services and supports between |
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| 12 | 12 | | 1.12November 1, 2025, and May 31, 2026, and must collect information on the applicant's |
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| 13 | 13 | | 1.13satisfaction with wait times and form complexity. |
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| 14 | 14 | | 1.14 (b) By November 1, 2026, the commissioner shall submit a report on medical assistance |
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| 15 | 15 | | 1.15applications and long-term services and supports applications, including recommendations |
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| 16 | 16 | | 1.16for legislative changes, to the chairs and ranking minority members of the legislative |
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| 17 | 17 | | 1.17committees with jurisdiction over human services. In preparing the report, the commissioner |
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| 18 | 18 | | 1.18must: (1) utilize information gathered from the direction to the commissioner in Laws 2017, |
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| 19 | 19 | | 1.19First Special Session chapter 6, article 1, section 51; (2) utilize information gathered from |
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| 20 | 20 | | 1.20the customer service surveys in paragraph (a); and (3) consult with lead agencies responsible |
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| 21 | 21 | | 1.21for administering medical assistance applications and long-term services and supports |
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| 22 | 22 | | 1.22applications throughout the state. |
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| 23 | 23 | | 1Section 1. |
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| 24 | 24 | | REVISOR AGW/LJ 25-0182501/09/25 |
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| 25 | 25 | | State of Minnesota |
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| 26 | 26 | | This Document can be made available |
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| 27 | 27 | | in alternative formats upon request |
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| 28 | 28 | | HOUSE OF REPRESENTATIVES |
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| 29 | 29 | | H. F. No. 276 |
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| 30 | 30 | | NINETY-FOURTH SESSION |
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| 31 | 31 | | Authored by Quam, Schultz and Backer01/23/2025 |
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| 32 | 32 | | The bill was read for the first time and referred to the Committee on Health Finance and Policy 2.1 (c) The commissioner shall report findings and make legislative recommendations on |
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| 33 | 33 | | 2.2the following: |
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| 34 | 34 | | 2.3 (1) summarizing customer service survey results and trends; |
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| 35 | 35 | | 2.4 (2) reducing application and assessment times; |
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| 36 | 36 | | 2.5 (3) increasing efficacy of application, assessment, and reassessment training of lead |
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| 37 | 37 | | 2.6agency staff; |
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| 38 | 38 | | 2.7 (4) developing an expedited application process for applicants who previously resided |
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| 39 | 39 | | 2.8in neighboring states and received Medicaid or long-term services and supports; |
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| 40 | 40 | | 2.9 (5) developing applications for medical assistance and long-term services and supports |
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| 41 | 41 | | 2.10that automatically populate duplicate information; |
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| 42 | 42 | | 2.11 (6) using technology to efficiently manage caseloads, applications, assessments, and |
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| 43 | 43 | | 2.12reassessments; |
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| 44 | 44 | | 2.13 (7) aligning similar requirements for different public assistance services to reduce |
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| 45 | 45 | | 2.14application length and duplication; |
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| 46 | 46 | | 2.15 (8) developing best practices for lead agency staff to administer applications, assessments, |
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| 47 | 47 | | 2.16and reassessments to uniformly administer throughout the state; |
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| 48 | 48 | | 2.17 (9) developing unified points of intake, application, and eligibility determination for |
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| 49 | 49 | | 2.18public assistance services; and |
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| 50 | 50 | | 2.19 (10) identifying necessary federal waivers to implement any legislation recommendations. |
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| 51 | 51 | | 2.20 (d) The commissioner shall also report on the cost, time, and resources necessary to |
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| 52 | 52 | | 2.21develop a computerized interactive eligibility form that adapts to the applicant's answers to |
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| 53 | 53 | | 2.22reduce duplicative information when applying for related public assistance services |
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| 54 | 54 | | 2.23administered by the Department of Human Services and the Department of Children, Youth, |
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| 55 | 55 | | 2.24and Families. |
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| 56 | 56 | | 2Section 1. |
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| 57 | 57 | | REVISOR AGW/LJ 25-0182501/09/25 |
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