1.1 A bill for an act
1.2 relating to human services; requiring a report to the legislature on medical
1.3 assistance, long-term services and supports, and other public assistance program
1.4 applications.
1.5BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MINNESOTA:
1.6 Section 1. DIRECTION TO COMMISSIONER; CUSTOMER SERVICE SURVEY
1.7AND REPORT ON APPLICATIONS FOR PUBLIC ASSISTANCE SERVICES.
1.8 (a) The commissioner of human services shall work with lead agencies to develop a
1.9customer service survey for medical assistance applicants and long-term services and
1.10supports applicants by October 1, 2025. The customer service survey must be offered to
1.11each individual applying for medical assistance or long-term services and supports between
1.12November 1, 2025, and May 31, 2026, and must collect information on the applicant's
1.13satisfaction with wait times and form complexity.
1.14 (b) By November 1, 2026, the commissioner shall submit a report on medical assistance
1.15applications and long-term services and supports applications, including recommendations
1.16for legislative changes, to the chairs and ranking minority members of the legislative
1.17committees with jurisdiction over human services. In preparing the report, the commissioner
1.18must: (1) utilize information gathered from the direction to the commissioner in Laws 2017,
1.19First Special Session chapter 6, article 1, section 51; (2) utilize information gathered from
1.20the customer service surveys in paragraph (a); and (3) consult with lead agencies responsible
1.21for administering medical assistance applications and long-term services and supports
1.22applications throughout the state.
1Section 1.
REVISOR AGW/RC 25-0350402/07/25
State of Minnesota
This Document can be made available
in alternative formats upon request
HOUSE OF REPRESENTATIVES
H. F. No. 592
NINETY-FOURTH SESSION
Authored by Quam02/13/2025
The bill was read for the first time and referred to the Committee on Human Services Finance and Policy 2.1 (c) The commissioner shall report findings and make legislative recommendations on
2.2the following:
2.3 (1) summarizing customer service survey results and trends;
2.4 (2) reducing application and assessment times;
2.5 (3) increasing efficacy of application, assessment, and reassessment training of lead
2.6agency staff;
2.7 (4) developing an expedited application process for applicants who previously resided
2.8in neighboring states and received Medicaid or long-term services and supports;
2.9 (5) developing applications for medical assistance and long-term services and supports
2.10that automatically populate duplicate information;
2.11 (6) using technology to efficiently manage caseloads, applications, assessments, and
2.12reassessments;
2.13 (7) aligning similar requirements for different public assistance services to reduce
2.14application length and duplication;
2.15 (8) developing best practices for lead agency staff to administer applications, assessments,
2.16and reassessments to uniformly administer throughout the state;
2.17 (9) developing unified points of intake, application, and eligibility determination for
2.18public assistance services; and
2.19 (10) identifying necessary federal waivers to implement any legislation recommendations.
2.20 (d) The commissioner shall also report on the cost, time, and resources necessary to
2.21develop a computerized interactive eligibility form that adapts to the applicant's answers to
2.22reduce duplicative information when applying for related public assistance services
2.23administered by the Department of Human Services and the Department of Children, Youth,
2.24and Families.
2Section 1.
REVISOR AGW/RC 25-0350402/07/25