Requires State department, agency, authority, or instrumentality thereof to provide link on its website for members of public to submit complaints.
Impact
The implementation of A2659 is expected to significantly improve the responsiveness of state agencies to public concerns. By providing a structured mechanism for complaint submission, the bill encourages state entities to regularly review feedback, assess areas for improvement, and take necessary actions to address ongoing issues. This could ultimately lead to enhanced customer service standards and more efficient operations within state government, thereby benefiting citizens who rely on these services.
Summary
Assembly Bill A2659, introduced by Assemblywoman Gabriela M. Mosquera, aims to enhance transparency and accountability within state departments, agencies, authorities, and instrumentalities of New Jersey. The bill requires each state entity to include a prominent link on its website that allows members of the public to submit complaints regarding the entity's performance and customer service. This initiative is intended to ensure that citizens have a direct and accessible pathway to voice their concerns and experiences related to state services.
Contention
While supporters of A2659 advocate for the bill as a step towards greater governmental accountability and responsiveness, there may be concerns regarding how the state agencies will handle the influx of complaints and whether adequate resources will be allocated for this purpose. Additionally, there might be apprehensions about the potential bureaucratic challenges and the real impact on agency performance if complaints are not addressed effectively. Moreover, some may question the effectiveness of merely providing a link for submission without accompanying measures to ensure that complaints lead to tangible improvements.
Same As
Requires State department, agency, authority, or instrumentality thereof to provide link on its website for members of public to submit complaints.
"Electronic Publication of Legal Notices Act"; permits publication of legal notices by government agencies and persons on official government notice websites instead of newspapers.
Requires State, counties, municipalities, and instrumentalities thereof to post public employee contracts on respective websites; requires posting on Civil Service Commission's website when local unit does not maintain own website.
"Transparency in Government Act;" provides for establishment of State public finance website; requires certain public entities receiving State funds to establish similar website; makes an appropriation.
"Transparency in Government Act;" provides for establishment of State public finance website; requires certain public entities receiving State funds to establish similar website; makes an appropriation.
"Transparency in Government Act;" provides for establishment of State public finance website; requires certain public entities receiving State funds to establish similar website; makes an appropriation.