Allows person calling certain State or local government entities to have option of speaking or leaving recorded message with human telephone operator during normal business hours.
Impact
The implementation of A451 is expected to improve customer service within New Jersey's government agencies by allowing individuals to speak with a live operator, particularly for those who may struggle with automated systems. This will likely enhance citizen satisfaction and foster better communication between the public and government representatives. The bill's enactment represents a shift towards a more personal touch in governmental interactions as these agencies will be required to facilitate direct human interaction.
Summary
Bill A451, sponsored by Assemblyman Edward H. Thomson, aims to enhance public accessibility to State and local government agencies. The legislation mandates that any governmental unit utilizing an automated answering service must provide callers with the option to press a designated key (zero) during normal business hours to connect with a human operator or leave a recorded message. This initiative highlights the importance of ensuring that constituents can effectively communicate with government officials and services without being limited to automated responses.
Contention
While the bill is poised to benefit public engagement, there may be debates about the feasibility of implementing such systems in all governmental units, especially in smaller municipalities with limited resources. Concerns may also arise regarding the potential increase in operational costs associated with hiring more staff to manage calls effectively. However, proponents argue that the benefits of improved public access justify the investment in better communication infrastructure.
Same As
Allows person calling certain State or local government entities to have option of speaking or leaving a recorded message with a human telephone operator during normal business hours.
Allows person calling certain State or local government entities to have option of speaking or leaving a recorded message with a human telephone operator during normal business hours.
Allows person calling certain State or local government entities to have option of speaking or leaving a recorded message with a human telephone operator during normal business hours.
Allows person calling certain State or local government entities to have option of speaking or leaving recorded message with human telephone operator during normal business hours.