Requires BPU, electric power suppliers, and gas suppliers to publish certain information related to filing of customer complaints.
The legislation is designed to amend existing laws regarding electric generation and gas supply services, specifically under the laws enacted in 1999. By necessitating that energy suppliers include information about how to report complaints on their customer contracts, A990 seeks to empower consumers. Moreover, the BPU is tasked with publishing quarterly reports detailing customer complaints without disclosing personal information, thereby enhancing public accountability for energy suppliers.
Assembly Bill A990 mandates that the Board of Public Utilities (BPU), electric power suppliers, and gas suppliers in New Jersey must disclose specific information regarding customer complaints. This bill aims to enhance consumer awareness by requiring energy suppliers to provide customers with a summary of contract terms and the means to file complaints effectively. The initiative reflects a broader push for transparency in the energy market, in which customers frequently encounter complex contracts and can be vulnerable to deceptive practices.
While proponents of the bill may view it as a significant step towards consumer protection, opponents could argue that increased regulatory requirements for energy suppliers may lead to higher operational costs, which might subsequently be passed down to consumers. Additionally, there may be concerns regarding how effectively these measures will be implemented and whether they will genuinely lead to reduced incidences of consumer exploitation or misinformation in energy contracts.