Establishes "New Jersey Transit Bus Riders' Bill of Rights."
Impact
The bill establishes minimum guaranteed levels of service that NJ Transit must provide, which includes regular evaluations of bus schedules based on ridership metrics, ensuring well-maintained vehicles that meet safety standards, and maintaining a modern fare payment system. Additionally, the legislation mandates public reporting of ridership and on-time performance data, enhancing transparency and accountability for transit operations. This will likely lead to improvement in service quality and increased trust among bus riders.
Summary
S1158, the 'New Jersey Transit Bus Riders' Bill of Rights,' aims to enhance the rights and guarantees of passengers using the New Jersey Transit bus services. This bill's objective is to set forth a clear standard for bus service quality and communication, aiming to provide adequate, reliable, affordable, and on-time transportation. The legislation mandates that NJ Transit ensure sufficient bus availability, operational transparency, and consistent communication regarding service changes or delays to improve overall customer experience.
Contention
One notable point of contention relates to the amendments made to the public hearing process for fare increases and service cuts. The bill requires NJ Transit to submit public impact reports before implementing fare changes or substantial service curtailments. Critics argue that while these measures ensure rider voices are heard, they might complicate administrative processes and delay necessary changes in service. Supporters, on the other hand, view these protections as vital for ensuring equitable access to transit services, particularly for marginalized communities who often rely on public transportation.
Requires NJT to respond electronically to written comments received at NJT's electronic mailing address concerning fare increases or substantial curtailment or abandonment of service.
Requires NJTA, NJT, and SJTA to provide notice of proposed fare, charge, and toll increases; requires BPU to provide notice of certain filings and decisions.