New Jersey 2022-2023 Regular Session

New Jersey Senate Bill S1633 Compare Versions

Version 1 (Old)

Version 2 (New)

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1		-	[First Reprint] SENATE, No. 1633 STATE OF NEW JERSEY 220th LEGISLATURE INTRODUCED FEBRUARY 14, 2022
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3		-	[First Reprint]
	1	+	SENATE, No. 1633 STATE OF NEW JERSEY 220th LEGISLATURE INTRODUCED FEBRUARY 14, 2022
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5	3		SENATE, No. 1633
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9	7		STATE OF NEW JERSEY
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11	9		220th LEGISLATURE
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15	13		INTRODUCED FEBRUARY 14, 2022
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19		-	Sponsored by: Senator LINDA R. GREENSTEIN District 14 (Mercer and Middlesex~~) Senator ANTHONY M. BUCCO District 25 (Morris and Somerset~~) SYNOPSIS Requires MVC to operate call center to assist with online transactions. CURRENT VERSION OF TEXT As ~~reported by the Senate Transportation Committee on October 27, 2022, with amendments~~.
	17	+	Sponsored by: Senator LINDA R. GREENSTEIN District 14 (Mercer and Middlesex) SYNOPSIS Requires MVC to operate call center to assist with online transactions. CURRENT VERSION OF TEXT As introduced.
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23	21		Sponsored by:
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25	23		Senator LINDA R. GREENSTEIN
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27	25		District 14 (Mercer and Middlesex)
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29		-	Senator ANTHONY M. BUCCO
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31		-	District 25 (Morris and Somerset)
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41	35		SYNOPSIS
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43	37		Requires MVC to operate call center to assist with online transactions.
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47	41		CURRENT VERSION OF TEXT
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49		-	As ~~reported by the Senate Transportation Committee on October 27, 2022, with amendments~~.
	43	+	As introduced.
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53		-	An Act concerning services provided by the New Jersey Motor Vehicle Commission and supplementing Title 39 of the Revised Statutes. Be It Enacted by the Senate and General Assembly of the State of New Jersey: 1. The New Jersey Motor Vehicle Commission shall maintain a telephone call center ~~1located within the State1~~ where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission shall provide telephone call center services in both English and Spanish. ~~1The commission may provide additional web-based tutorial support and recorded help messages, in order to reduce total call center staffing needs.1~~ 2. The New Jersey Motor Vehicle Commission shall collect and make available on its Internet website quarterly performance metric reports of the telephone call center. The reports shall include, but not be limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls. 3. This act shall take effect immediately.
	47	+	An Act concerning services provided by the New Jersey Motor Vehicle Commission and supplementing Title 39 of the Revised Statutes. Be It Enacted by the Senate and General Assembly of the State of New Jersey: 1. The New Jersey Motor Vehicle Commission shall maintain a telephone call center where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission shall provide telephone call center services in both English and Spanish. 2. The New Jersey Motor Vehicle Commission shall collect and make available on its Internet website quarterly performance metric reports of the telephone call center. The reports shall include, but not be limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls. 3. This act shall take effect immediately. STATEMENT This bill requires the New Jersey Motor Vehicle Commission (commission) to establish and maintain a telephone call center where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission is required to offer all call center services in both English and Spanish. The commission is also required to collect and make available on its Internet website quarterly performance metric reports which must include, but is not limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls at the telephone call center.
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55	49		An Act concerning services provided by the New Jersey Motor Vehicle Commission and supplementing Title 39 of the Revised Statutes.
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59	53		Be It Enacted by the Senate and General Assembly of the State of New Jersey:
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63		-	1. The New Jersey Motor Vehicle Commission shall maintain a telephone call center ~~1located within the State1~~ where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission shall provide telephone call center services in both English and Spanish. ~~1The commission may provide additional web-based tutorial support and recorded help messages, in order to reduce total call center staffing needs.1~~
	57	+	1. The New Jersey Motor Vehicle Commission shall maintain a telephone call center where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission shall provide telephone call center services in both English and Spanish.
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67	61		2. The New Jersey Motor Vehicle Commission shall collect and make available on its Internet website quarterly performance metric reports of the telephone call center. The reports shall include, but not be limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls.
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71	65		3. This act shall take effect immediately.
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	71	+	STATEMENT
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	75	+	This bill requires the New Jersey Motor Vehicle Commission (commission) to establish and maintain a telephone call center where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission is required to offer all call center services in both English and Spanish.
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	77	+	The commission is also required to collect and make available on its Internet website quarterly performance metric reports which must include, but is not limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls at the telephone call center.