New Jersey Senate Bill S208

New Jersey 2022-2023 Regular Session

• Introduced: 1/11/22
• Refer: 1/11/22

Caption

Allows person calling certain State or local government entities to have option of speaking or leaving a recorded message with a human telephone operator during normal business hours.

Impact

If enacted, S208 would modify existing provisions related to telephone services of state and local government entities, particularly those that are already mandated by law to provide contact information to the public. The implementation of the bill would necessitate adjustments in the operating protocols of agencies that utilize automated systems, ensuring that citizens are afforded the direct option to connect with a human representative during business hours.

Summary

Senate Bill 208, introduced in the 220th New Jersey Legislature, aims to enhance public access to government agencies by requiring that some state and local entities allow individuals to speak or leave a recorded message with a human operator during normal business hours. This provision is directed specifically at agencies that utilize automated telephone answering services to facilitate public contact. The bill aspires to streamline communication between citizens and government bodies, enhancing responsiveness and accessibility.

Contention

The discussion around SB 208 may bring forth various viewpoints. Supporters could argue that the bill addresses a recurring frustration with automated systems, promoting a more humanized and compassionate approach to governmental communications. Conversely, opponents may raise concerns regarding the operational feasibility and potential financial implications of implementing such a requirement, which could demand additional staffing resources for state and local agencies.