Enhances customer service experience with Business Action Center in Department of State by collecting and disseminating customer assistance metrics.
Impact
The legislation will require the Business Action Center to analyze collected data and submit annual reports to both the Governor and the Legislature, thereby ensuring transparency and accountability in service delivery. These reports will focus on identifying strengths and weaknesses in the center’s operations, which will inform necessary training and resource allocation to improve service quality. Additionally, making these reports publicly available on the Department’s website promotes accessibility to information regarding the center’s performance and responsiveness.
Summary
Senate Bill S3195, introduced in New Jersey, aims to enhance the customer service experience provided by the Business Action Center within the Department of State. The bill mandates the establishment of a customer assistance metrics program designed to track and analyze customer satisfaction regarding business inquiries. This program will include various feedback tools such as a post-call survey, live chat survey, and follow-up assessments via email or mail, catering to the preferences of customers. The goal is to comprehensively understand customer experiences, the effectiveness of the services provided, and areas needing improvement.
Contention
While advocates for S3195 believe that the data-driven approach will significantly improve customer interaction with state services, some may argue about the cost and resources needed to implement the metrics program effectively. Furthermore, the bill emphasizes data collection, which could raise privacy concerns amongst customers regarding how their feedback and information are utilized. Nonetheless, the overall intent is to streamline business inquiry processes and enhance stakeholder satisfaction in dealings with the state.
Same As
Enhances customer service experience with Business Action Center in Department of State by collecting and disseminating customer assistance metrics.
Prohibits food service businesses from providing single-use utensils and condiments to customers, except upon request, and requires certain food service businesses to provide reusable, washable utensils to customers eating on site.
Prohibits food service businesses from providing single-use utensils and condiments to customers, except upon request, and requires certain food service businesses to provide reusable, washable utensils to customers eating on site.
Prohibits food service businesses from providing single-use plastic utensils and condiments to customers, except upon request, and requires certain food service businesses to provide reusable, washable utensils to customers eating on site.
Substitute for HB 2149 by Committee on Energy, Utilities and Telecommunications - Requiring distributed energy retailers to disclose certain information to residential customers who are offered or seeking to install a distributed energy system, requiring the attorney general to convene an advisory group to develop, approve and periodically revise a standard form for such disclosures and requiring publication thereof, establishing requirements for interconnection and operation of distributed energy systems, increasing the total capacity limitation for an electric public utility's provision of parallel generation service and a formula to determine appropriate system size.
Liquor: licenses; breweries to allow dogs inside at discretion of establishment; allow under certain conditions. Amends sec. 6101 of 2000 PA 92 (MCL 289.6101). TIE BAR WITH: HB 4205'25
Liquor: licenses; breweries to allow dogs inside at discretion of establishment; allow under certain conditions. Amends sec. 6101 of 2000 PA 92 (MCL 289.6101).