New York Assembly Bill A10099

New York 2023-2024 Regular Session

• Introduced: 5/3/24
• Refer: 5/3/24
• Report Pass: 6/4/24
• Refer: 6/4/24

Caption

Develops protocols that designated hotline centers play calming music while callers are on hold, regular "comfort" messages, and if necessary, the hotline center shall provide additional messaging to encourage the caller to stay on the line.