Develops protocols that designated hotline centers play calming music while callers are on hold, regular "comfort" messages, and if necessary, the hotline center shall provide additional messaging to encourage the caller to stay on the line.
Relates to responsibility for cable bills after a disconnection or downgrade in service; provides that customers requesting a disconnection or downgrade in service shall only be liable for services incurred up to the date the disconnection or downgrade is effective.
Relates to responsibility for cable bills after a disconnection or downgrade in service; provides that customers requesting a disconnection or downgrade in service shall only be liable for services incurred up to the date the disconnection or downgrade is effective.
Creates the cell phone users' bill of rights; provides that customers be given a thirty-day trial period; provides that a customer shall not be liable for calls or messages that were not made from the customer's phone; provides that a company shall be liable to the customer for violating these provisions.
Limits certain charging practices by companies that provide prepaid telephone calling cards and increases fines for violations of limitation requirements.
Requires employers to pay employees who are manual workers no less than semi-monthly; provides that there is no civil penalty against an employer by an employee who unknowingly violates such provisions; authorizes the commissioner to levy a civil penalty against employers who violate such provisions.
Prohibits telephone corporations from charging a caller any increased rates, charges, or fees for long-distance or other calls without first notifying such caller.
Provides for a priority call system for use in connection with emergency disconnections of utilities, service coverage and oversight of response time in connection with the emergency disconnection of utilities.