Citizen feedback; requiring OMES to submit certain report; directing state agencies to develop plan. Effective date.
Upon receiving funding, OMES is required to begin the collection of customer feedback by July 1, 2023, covering services from a broad range of agencies including the Oklahoma Employment Security Commission and the State Department of Health, among others. This ongoing evaluation is expected to lead to an annual report summarizing the feedback, which will be made available to key government officials including the Governor and legislative leaders. Each agency will then be tasked with creating action plans based on the customer feedback obtained.
Senate Bill 1834, introduced by Senator Rosino and Representative Boatman, aims to improve the quality of services provided by various state agencies through the systematic collection of customer feedback starting in Fiscal Year 2023. The bill mandates the Office of Management and Enterprise Services (OMES) to either collect the feedback themselves or contract with a third-party provider for this purpose. The intention behind this legislation is to enhance transparency in state operations and ensure that public services are responsive to the needs of citizens.
The sentiment surrounding SB1834 appears to be largely positive among legislators focused on government accountability and the improvement of public services. Supporters argue that this feedback mechanism will empower citizens and enhance the state's ability to respond to the concerns of its constituents. However, the bill does not seem to have faced significant opposition, with the voting history indicating unanimous support from the appropriations committee, suggesting a consensus on the bill's objectives.
While there does not seem to be significant contention surrounding SB1834, there could be concerns regarding the implementation of the feedback collection process and the extent to which agencies will act on the input received. As the program is initiated, monitoring its effectiveness in translating citizen feedback into actionable improvement plans may highlight potential challenges, including resource allocation and agency responsiveness.