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28	28	STATE OF OKLAHOMA
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30	30	1st Session of the 59th Legislature (2023)
31	31
32	32	HOUSE BILL 2768 By: Munson
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38	38	AS INTRODUCED
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40	40	An Act relating to call centers; defining terms;
41	41	applying provisions of act to certain call centers;
42	42	requiring call centers to notify Insurance Department
43	43	of plans to terminate or relocate; establishing civil
44	44	penalty for violation of act; authorizing Attorney
45	45	General to bring suit to enforce penalty; requiring
46	46	Insurance Department to maintain list of certain
47	47	businesses for certain length of time; requiring
48	48	Department to distribute list to certain entities;
49	49	establishing terms for removal of entity from list;
50	50	requiring certain call center employees to disclose
51	51	certain information; requiring all state agency call
52	52	center services to be in state; providing for
53	53	codification; and providing an effective date.
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58	58	BE IT ENACTED BY THE PEOPLE OF THE STATE OF OKLAHOMA:
59	59	SECTION 1. NEW LAW A new section of law to be codified
60	60	in the Oklahoma Statutes as Section 810 of Title 40, unless there is
61	61	created a duplication in numbering, reads as follows:
62	62	A. As used in this section:
63	63	1. "Call center" means a business entity o r a division of a
64	64	business entity with a primary purpose involving initiating or
65	65	receiving telephone c ommunications on behalf of a person for th e
66	66	purpose of initiating sales including making a telephone
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93	93	solicitation, providing services or providing or rece iving
94	94	information in connection w ith the provision of services;
95	95	2. "Call center employee" means a person employed by or working
96	96	on behalf of a call center;
97	97	3. "Customer" means a resident of this state who receives a
98	98	call from or places a call to a call c enter;
99	99	4. "Department" means the Insurance Department;
100	100	5. "Public agency" means this state or an agency,
101	101	instrumentality or political subdivis ion of this state including a
102	102	county, municipality , public school district or special -purpose
103	103	district or authority; and
104	104	6. "Public subsidy" means a program, benefit or assistance of
105	105	any type offered by a public agency that is designed to stimulate
106	106	the economic development of a corporation, industry or sector of the
107	107	economy of this state or to create or retain j obs in this state.
108	108	The term includes grants, loans, loan guarantees, benefits relating
109	109	to an enterprise or empowerment zone, fee waivers, land pri ce
110	110	subsidies, infrastructure development and improvements designed to
111	111	principally benefit a single business o r defined group of
112	112	businesses, matching funds, tax refunds, tax rebates or tax
113	113	abatements offered by a public agency.
114	114	B. This section shall apply to a business that is a call center
115	115	or operates a call center that has:
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142	142	1. At least fifty call center employees located in this state
143	143	excluding call center employees who work less than twenty (20) hours
144	144	per week; or
145	145	2. At least fifty call center employees located in this state
146	146	who, in the aggregate, work a total of at least one thousand five
147	147	hundred (1,500) hours per week.
148	148	C. 1. A business shall notify the Department if the business
149	149	plans to:
150	150	a. terminate call center employee positions in this state
151	151	that handle at least fifty percent (50%) of total
152	152	customer service call volume for the busin ess, as
153	153	measured against the previous twelve-month-average
154	154	customer service call volume of the business , and
155	155	b. relocate the duties of those positions to persons in
156	156	one or more call centers located outside of the United
157	157	States.
158	158	2. The business shall notif y the Department of its intent to
159	159	terminate and relocate the pos itions at least one hundred twenty
160	160	(120) days before the term ination or relocation of the positions .
161	161	3. A business that violates this section is liable to this
162	162	state for a civil penalty in an amount not to exceed Ten Thousand
163	163	Dollars ($10,000.00) for each day that the business is in violation .
164	164	4. The Attorney General may bring suit to recover the civil
165	165	penalty imposed under paragraph 3 of this subsection.
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192	192	D. 1. The Department shall maintain a list of businesses that
193	193	have terminated and relocated call center employee positions as
194	194	described in subsection C of this section.
195	195	2. The Department shall make the list available to the public
196	196	and shall semiannually distribute the list to all stat e agencies and
197	197	the Better Business Bureau.
198	198	3. Except as provided by paragraph 4 of this subsection, a
199	199	business that is added to t he list may not be removed from the list
200	200	for five (5) years after the business was added to the list.
201	201	4. If a business has been placed on the list after terminating
202	202	and relocating call center employee positions and returns call
203	203	center employee position s to the state, the Department shall remove
204	204	the business from the list if the business employs as many of the
205	205	positions as it originally terminated and relocated.
206	206	SECTION 2. NEW LAW A new section of law to be codified
207	207	in the Oklahoma Statutes as Section 811 of Title 40, unless there is
208	208	created a duplication in numbering, reads as follows:
209	209	On the request of a customer, a business shall ensure that each
210	210	call center employee who communicates with a customer on behalf of
211	211	the business discloses to the customer:
212	212	1. The city, state and country where the call center employee
213	213	is located;
214	214	2. The name or registered alias of the call center employee;
215	215	and
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242	242	3. The name of the employer of the call center employee.
243	243	SECTION 3. NEW LAW A new section of law to be codified
244	244	in the Oklahoma Statutes as Section 812 of Title 40, unless there is
245	245	created a duplication in numbering, reads as follows:
246	246	All call center services performed on behalf of a state agency
247	247	must be performed in this state.
248	248	SECTION 4. This act shall become effective November 1, 20 23.
249	249
250	250	59-1-7004 LRB 12/12/22

Oklahoma 2024 Regular Session

Oklahoma House Bill HB2768 Compare Versions