Pennsylvania House Bill HB505

Pennsylvania 2023-2024 Regular Session

• Introduced: 3/17/23
• Refer: 3/17/23

Caption

Providing for fair assistance insurance responsibility, for investigations occurring from a disaster and for applicability.

Impact

The legislation also requires insurers to provide policyholders with clear information regarding the consumer complaint process for unsatisfactory service and regulatory violations. This notification must occur within ten business days of receiving a claim. Additionally, the bill ensures that any extensions permitted for claim investigations are void when dealing with homeowners' claims resulting from disasters, thereby emphasizing the urgency and importance of timely claim resolutions in such situations.

Summary

House Bill 505, known as the Fair Assistance Insurance Responsibility (FAIR) Act, is designed to enhance the responsibilities of insurers in managing claims arising from disasters. Specifically, the bill mandates that when homeowners file insurance claims due to disasters, they must provide the insurer with contact information for themselves or a designated point of contact. This aims to streamline communication and ensure prompt service during often overwhelming circumstances stemming from disasters, such as natural catastrophes recognized by federal law.

Sentiment

The sentiment surrounding HB 505 appears to be supportive among consumer advocacy groups and those concerned with transparency in the insurance claims process. Advocates argue that the bill provides necessary consumer protections and addresses critical gaps in existing insurance practices, especially during emergencies when individuals may be most vulnerable. However, some industry representatives might express concerns regarding the operational impacts of the bill, suggesting that strict timelines could complicate claims management and service delivery.

Contention

Notable points of contention may arise around the implications of the specified timelines and requirements for insurers. There may be a debate regarding the balance between protecting consumers and allowing insurers the necessary flexibility to conduct thorough investigations of claims. Critics may argue that while the intentions are commendable, the legislative mandates could lead to operational challenges for insurance companies, especially in scenarios involving widespread disasters.