Video & Transcript DataContr Research : 'customer complaints'
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TX
Transcript Highlights:
- Regarding complaints.
- And does the Texas Medical Board currently review or adjudicate any of the complaints?
- complaints, everything, investigates.
- The nature of the complaint, you know, as you can imagine.
- We get a lot of complaints that are not practice-related, that can't.
Keywords:
grand jury, jury qualifications, jury wheel, small counties, Texas legislation, age verification, obscene devices, online sales, juvenile protection, penalties, antitrust, attorney general, Texas Free Enterprise, business regulations, legal confidentiality, personal identifying information, data brokers, judicial safety, civil rights, data privacy
Summary:
The Committee on State Affairs meeting featured in-depth discussions primarily centered around Senate Bills 2459 and 3055. SB 2459, presented by Senator Birdwell, aims to protect the personal information of judicial officials to reduce security risks associated with data brokers. This bill brought significant public testimony, with supporters highlighting the need for enhanced safety for judges and court personnel, given the increasing threats and incidents reported. The committee also considered amendments to further refine the bill's implementation process, ensuring the effective removal of personal data upon request.
Senate Bill 3055 addressed the scope of practice for advanced practice registered nurses (APRNs) in rural Texas, promoting greater healthcare access amidst ongoing shortages of providers. Advocates for the bill, including several nurse practitioners, voiced the necessity for legislative changes that would empower APRNs to practice more independently. Opposing testimony raised concerns regarding patient safety and the need for physician oversight. The meeting concluded with a commitment to review these bills further, reflecting the broader challenges of healthcare access and safety regulations in Texas.
US
Us Congress 2025-2026 Regular Session
Hearings to examine the nomination of Rodney Scott, of Oklahoma, to be Commissioner of U.S. Customs and Border Protection, Department of Homeland Security. Apr 30th, 2025 at 09:00 am
Senate Finance Committee
Transcript Highlights:
- Customs and Border Protection, or CBP. Mr.
- He has no experience with customs facilitation or enforcement.
- Customs and Border Protection.
- Customs and Border Protection.
- Customs and Border Protection's role...
Keywords:
Customs and Border Protection, Rodney Scott, border security, asylum, transparency, Hernandez Rojas, migrant treatment, public testimony
Summary:
The meeting centered on the nomination of Rodney Scott to serve as the Commissioner of U.S. Customs and Border Protection (CBP). Throughout the session, various senators expressed concerns regarding CBP's recent practices, including issues related to border security and the treatment of migrants. Questions were raised about Scott's involvement in previous incidents, particularly surrounding the controversial death of Mr. Hernandez Rojas while in custody, which sparked a heated discussion about accountability and transparency in current border policies. Senators emphasized the importance of balancing efficient border security with humane treatment of individuals seeking asylum.
TX
Texas 2025 - 89th Regular
Health and Human Services Apr 30th, 2025
Senate Health & Human Services Committee
Transcript Highlights:
- There are various curriculums that are out there we understand today, but there also would be some custom
- customization of content as well.
- We hear all the time about the medical board getting complaints.
Keywords:
Medicaid, lactation, healthcare, consultation, reimbursement, maternal health, infant care, child protection, adult protective services, advisory committee, Department of Family and Protective Services, investigations, advisory committee, child protective services, investigations, due process, standardization, child protection, adult protective services, investigations
Summary:
The meeting of the Senate Committee on Health and Human Services covered multiple bills focusing on healthcare, education, and child welfare. A key highlight was the presentation of Senate Bill 3001, which aims to add medical nutrition counseling as a Medicaid service for patients with chronic conditions. Chairman Korkhorst emphasized the importance of this bill in addressing healthcare needs in low-income communities. Public testimony was gathered, with several professionals supporting the inclusion of nutrition services to improve health outcomes for Texans, particularly those battling chronic diseases. Another notable discussion revolved around Senate Bill 425, designed to enhance the accuracy of investigations into child and adult protective services. Members raised concerns regarding the need for transparency and improved protocols in these sensitive areas.
TX
Texas 2025 - 89th Regular
Water, Agriculture, and Rural Affairs (Part II) Apr 14th, 2025
Transcript Highlights:
- There's no power in those utilities to cut off a customer, and I know the next bill we're going to talk
- ...reduce customer demand to avert over-pumping.
- And before that, our customers do use a lot of water, and
- I don't have any investor-owned utility customers that are directly affected by it.
- It's not just about cutting off your customers.
Keywords:
groundwater, water utilities, Senate Bill 2661, penalties, public testimony, aquifer depletion, water conservation, Senate Bill 2662, drought resources
Summary:
During this meeting, the committee had a thorough discussion centered around various Senate Bills primarily related to groundwater management and water utility regulations. Notably, Senate Bill 2661, introduced amendments to enhance penalties for over-pumping water, highlighting the growing concern over depleting aquifers and ensuring compliance with existing water use regulations. Multiple senators voiced their opinions regarding the necessity of tougher penalties and the implications for both water users and conservation methods. Public testimony was heard, with some arguing against the proposed penalties, stating they could unfairly burden farmers and landowners.
TX
Transcript Highlights:
- span> ...library patrons there suffer because of some parent's complaint
- That's quite the reach for a petty complaint from Tyler.
- HB3225, as written, invites bad faith complaints.
- customs so that y'all might function better here.
Keywords:
social media, children, account verification, data privacy, parental control, financial crime, card fraud, motor fuel theft, law enforcement, criminal activity, skimmers, prevention, training, biological sex, government information, definitions, sex-based distinctions, public health, federal directives, state authority
Summary:
During the meeting of the committee on state affairs, multiple bills were discussed, with a significant focus on HB186, which aims to implement age verification for social media usage among minors. Public testimony highlighted concerns regarding potential invasions of privacy, the overreach of governmental authority, and the impact on children's mental health. Advocates for the bill argued that it protects children from harmful online content, while opponents expressed worries about its broader implications on free speech and social connectivity for young people. The meeting attracted a diverse audience, including experts, advocates, and concerned citizens, each contributing passionately to the dialogue surrounding these important legislative issues.
TX
Texas 2025 - 89th Regular
Pensions, Investments & Financial Services Apr 23rd, 2025 at 10:04 am
House Pensions, Investments & Financial Services Committee
Transcript Highlights:
- loan amount and pick a rate structure that's going to make the most sense for that customer.
- We have no monetary incentive to put a customer in a loan they can't repay.
- Our customers are everyday Texans.
- So our existing customers who are in their contracts, nothing's going to change for those customers.
- And, to your point, no one benefits from putting anyone in a loan that a customer can't afford.
Bills:
HB886, HB1514, HB2434, HB2688, HB2802, HB3161, HB3221, HB4029, HB4339, HB4774, HB4802, HB4853, HB5627, SB1737, HB4591
Keywords:
retirement, supplemental payment, benefits, Employees Retirement System, eligible annuitants, legislation, annuity, retirement, service credit, Employees Retirement System of Texas, employee benefits, pension reform, public retirement systems, municipality pensions, firefighters, police officers, retirement age, DROP program, actuarial studies, pension benefits
Summary:
During the meeting, the committee discussed several important bills focused on state employee pensions, the education sector, and consumer credit resources. One of the main topics was HB886, which proposes a 13th check for state retirees to help alleviate financial challenges faced by those who have not seen any pension adjustments for over a decade. The bill received support from various stakeholders who emphasized its necessity given the rising costs of living and inflation. Additionally, HB3221 was examined, addressing unequal pension contributions between traditional school districts and charter schools, which has placed undue financial burdens on charter schools since 2019. The bill aims to unify the contribution rates to ensure fairness and retain essential funding for education.
TX
Texas 2025 - 89th Regular
Business and Commerce (Part II) Feb 27th, 2025
Transcript Highlights:
- for residential customers.
- We also work with customers on on-site power solutions.
- It is important to customers, all customers, that it be adequately accounted for.
- Now, in my bill that I get as a CenterPoint customer, it's about two and a half cents.
- All right, it could be a third, could be, you know, again, some customers.
Summary:
The committee meeting primarily focused on SB6, which is aimed at facilitating greater liability and addressing the challenges associated with load interconnection. The chair reopened discussions on the bill, engaging with several public testimonies. Among the 27 registered witnesses, many expressed support for the bill, emphasizing its significance in ensuring accurate load visibility and addressing issues in the energy sector. Notably, Lee Bratcher from the Texas Blockchain Council commended the committee's efforts while highlighting concerns related to transmission costs and their potential impact.
US
Us Congress 2025-2026 Regular Session
Hearings to examine risk management, credit, and rural business views on the agricultural economy, focusing on views from the field. Mar 11th, 2025 at 01:30 pm
Senate Agriculture, Nutrition, and Forestry Committee
Transcript Highlights:
Farm Credit MidAmerica is a customer-owned lending
- We serve more than 145,000 customers in Arkansas, Indiana, Kentucky, Missouri, and Tennessee.
- We are committed to working with our customers as current conditions are placing financial strain on
- Our customers rely on keeping the current estate tax exemptions and capital gain exemptions.
- , specifically our young, beginning, and small customers.
Keywords:
farm bill, rural economy, crop insurance, access to credit, young farmers, USDA funding freeze, agricultural policy, risk management
Summary:
The meeting of the agricultural committee focused on significant concerns regarding the current state of America's rural economy, highlighting the need for a strong five-year farm bill to address the challenges faced by farmers, particularly young and beginning farmers. Key testimony was given by multiple stakeholders including agricultural leaders and young farmers, emphasizing issues related to crop insurance, access to credit, and the adverse impact of recent USDA funding freezes. Various members discussed the necessity of risk management tools that farmers rely on to secure financing, which is crucial for sustaining agricultural operations and supporting rural communities. The importance of timely legislative action was underscored, as many farmers reported struggles in the current economic climate, raising urgency for reforms within the Farm Bill framework.
TX
Transcript Highlights:
The first one is related to our complaint and misconduct
- ="571" data-time="3420"> have asked for a slight increase in funding because of the increase in complaints
- In Texas, you will hear non-stop complaints from teachers
- ...other general complaints, which is really any conceivable
- complaint.
Summary:
The meeting covered various topics, but specific discussions and bills were not detailed in the available transcript. Despite the lack of documented debates or acknowledgments, it was noted that committee members were present, and there may have been attempts to address crucial legislative matters. The dynamics of the meeting suggested a standard procedural gathering where routine insights were likely shared among the attendees.
TX
Transcript Highlights:
- A common complaint among citizens is that everything with government costs way too much.
Connie, you said 5,400 customers were affected.
That's important because many of the customers who
- There's a custom screen here. There you go. All right, now I'm turned on. There we go.
- Our water supply customers do not pay for the upkeep on our hydro.
Keywords:
flooding, disaster relief, emergency response, Senate Select Committee, flood risk management, public testimony, flood planning, community input
Summary:
In this meeting of the Senate Select Committee on Disaster Relief and Flooding, the focus was on the recent severe flooding that caused significant casualties and property damage across Texas. The committee heard invited testimony from various state agencies and river authorities regarding their responses to the flooding emergency. It was noted that over 135 Texans lost their lives during this disaster, and numerous families were displaced, prompting a united effort from emergency responders and volunteers across the country to assist those affected. The committee emphasized the importance of constructive policy solutions rather than assigning blame, aiming to enhance future flood response and mitigation strategies.
Key discussions revolved around flood risk management, with presentations on the newly established processes following the passage of several bills related to flood infrastructure and planning. The committee emphasized a bottom-up approach to regional flood planning involving local community input, and they highlighted the need for additional resources to improve emergency response capabilities. Public testimony reinforced the necessity of developing improved communication systems and flood warning mechanisms to mitigate the risk of future flooding incidents.
TX
Transcript Highlights:
Customers often begin their car search online.
- GM's network and customers in almost every state.
- We believe it is bad for Texas dealers, and more importantly, bad for the customers we serve locally.
- It gets to me, and it's not, and the customer doesn't want it.
- I mentioned that—what about the customers?
Keywords:
memorial markers, law enforcement, officer memorials, killed in the line of duty, highway signage, used vehicles, advertising regulations, dealerships, consumer protection, vehicle identification, transportation, vehicle regulations, towing, license plates, highway dedications, public testimony, SB1353, SB1902, SB249, SB1029
Summary:
The meeting of the committee addressed several key bills focused on transportation and vehicle regulations. Notably, SB1353 introduced by Representative Gaines aims to create a regulatory framework for towing vessel pilots in the port of Brownsville, alongside testimonies highlighting support from local authorities. Additionally, SB1902 proposed by Senator Nichols seeks to amend the previous legislation affecting license plate transfers, addressing concerns over dealer inventory storage issues. The discussion around SB249 centered on alleviating the financial strain on families of fallen peace officers regarding highway dedications, shifting the burden to TxDOT for funding and maintaining signs. Despite the positive atmosphere, some bills, such as SB1029, faced opposition due to potential customer trust issues related to advertising vehicles not currently in dealers' possession.
US
Us Congress 2025-2026 Regular Session
Hearings to examine opportunities to strengthen water infrastructure programs, focusing on the IIJA's successes. Apr 30th, 2025 at 09:00 am
Senate Environment and Public Works Committee
Transcript Highlights:
- the largest wastewater treatment and stormwater management utilities in Ohio, serving 1 million customers
- This assistance is imperative to prevent rural depopulation and a shrinking customer base.
- Yes, it is very important to make sure that we bring all of our customers along with us.
- Can you discuss how the inability for customers to pay for water bills actually hurts the ability of
- customers along with you.
Keywords:
Infrastructure Investment and Jobs Act, water infrastructure, lead service lines, federal reauthorization, sustainability, cybersecurity
Summary:
The meeting primarily focused on discussions surrounding the Infrastructure Investment and Jobs Act (IIJA) and its implications for local water systems. Various witnesses highlighted the transformative impact of the bipartisan infrastructure law, which has provided an unprecedented amount of funding to help address long-standing issues in drinking water infrastructure, particularly concerning lead service line replacements and sustainability in water management. The discussions emphasized the urgent need for federal reauthorization to continue supporting these initiatives, as many rural and disadvantaged communities still face substantial barriers in upgrading their water systems. Additionally, cybersecurity risks were noted, raising concerns over the vulnerability of water systems across the nation.
TX
Texas 2025 - 89th 1st C.S.
Press Conference: Senator Mayes MiddletonRegarding Senate Bill 7, relating to the designation and use of certain spaces and facilities according to biological sex. Note: due to technical difficulties, there are audio quality issues in the recording. Aug 4th, 2025
Texas Senate Floor Meeting
Transcript Highlights:
- There is a penalty on the first complaint, and then it goes up to $25,000 per day.
- And this is enforced by citizen complaints, as well as the
- She became the subject of a plot to injure her during a match, leading to a formal Title IX complaint
Keywords:
tax rate, local government, voter approval, taxing units, property tax, ad valorem tax, public school accountability, educational assessments, performance ratings, transparency, interventions and sanctions, youth camps, emergency preparedness, safety standards, health and safety, weather alerts, camp regulations, public school accountability, educational assessments, performance ratings
Summary:
The committee meeting focused on Senate Bill 7, known as the Texas Women's Privacy Act, which aims to reinforce the separation of men's and women's private spaces such as restrooms, locker rooms, and shelters based on biological sex. The discussions highlighted personal testimonies from women advocating for this bill, emphasizing the importance of privacy and safety. Several supporters, including a representative of Texas Values, expressed strong sentiments regarding the necessity of this legislation to protect women's rights against what they perceive as encroaching ideological views that deny biological realities. The testimonies were powerful and emotional, advocating for a return to maintaining distinct gender-specific spaces, especially in vulnerable settings like prisons and schools.
TX
Transcript Highlights:
- We serve over 35,000 Texas customers.
- We believe that our employees already had our customers' best interests at heart.
- customers within their focus.
- We decided that we needed to be obsessed with our customers. So that's how we started.
- And you can't get to any of those endpoints if you don't start with happy customers.
Bills:
HB246, HB796, HB1056, HB1544, HB1846, HB2001, HB2618, HB2625, HB2869, HB2898, HB3069, HB3114, HB3157, HB3228, HJR98
Keywords:
federal directives, state authority, Tenth Amendment, government enforcement, local governance, gold standard, legal tender, currency, transactional currency, financial transactions, electronic payment systems, state finance, regulatory compliance, electric trucks, charging infrastructure, advisory council, transportation, sustainability, criminal penalties, official information
Summary:
The committee meeting focused on several important bills aimed at providing support and protections for agricultural producers affected by border-related crimes. Notable discussions centered around HB246, which proposed an expanded compensation program for damages, including not just real property, but also crops, livestock, and the necessary funds for soil restoration due to pollutions from such crimes. Representative Ginn led the conversations, emphasizing the critical role agricultural landowners play in the state’s economy and their need for fair compensation. Witnesses, including stakeholders from agricultural organizations, provided testimonies highlighting the inadequacies of the current framework and the urgency for legislative action.
TX
Texas 2025 - 89th Regular
Pensions, Investments & Financial Services Apr 14th, 2025 at 02:04 pm
House Pensions, Investments & Financial Services Committee
Transcript Highlights:
- our Executive Committee's extraordinary concern about the effect that this bill will have on our customers
- service to their own customers.
- If you loan money as a merchant and your customer defaults, you can reverse the sale.
- If a customer pays by credit card and leaves a $10 tip, we pay a swipe fee on the tip and collect.
- Over 80% of my customers shop with our credit cards.
Bills:
HB245, HB700, HB2783, HB3526, HB3900, HB4061, HB4124, HB4166, HB4395, HB4534, HB4609, HB4641, HB4736, HB4738, HB4739, HB4945, HB5015, HJR175
Keywords:
military service, retirement, law enforcement, custodial officer, Employees Retirement System, commercial financing, brokers, registration, disclosures, finance, consumer protection, fees, deferred compensation, automatic participation, county employees, payroll deductions, retirement plans, fiscal transparency, local government, bond issuance
Summary:
The meeting exhibited a heated discussion on the implications of House Bills 4124, 4061, and 40. Chairman Darby emphasized the importance of reducing credit card swipe fees that adversely affect small businesses in Texas, presenting HB 4124, which aims to exempt sales tax and gratuities from being subject to these fees. Various witnesses, including representatives from the Texas Retailers Association and the National Restaurant Association, supported HB 4124, arguing that it would alleviate financial burdens on local businesses and promote economic fairness. However, several opposing voices raised concerns regarding potential complications and regulatory hurdles that could complicate the business landscape further.
TX
Transcript Highlights:
- The first one is related to our complaint and misconduct investigations.
- In addition, we have asked for a slight increase in funding because of the increase in complaints in
- You will not hear complaints from teachers about discipline
- There are other campuses in Texas where you will hear non-stop complaints from teachers about discipline
- complaint, and our authority is really limited to violations
Keywords:
environmental initiatives, public safety, legislation, community resources, public testimony
Summary:
The meeting hosted various discussions surrounding legislative measures impacting community resources and public safety. Notable discussions included a focus on environmental initiatives, which spurred passionate debates among committee members regarding the potential economic and ecological impacts. Several members raised concerns about the implementation timeline for new policies, while proponents emphasized the need for swift action to address pressing environmental challenges. Public testimony was also a significant part of the meeting, with citizens voicing their opinions on recent bills.
TX
Transcript Highlights:
- I build custom homes.
- I don't have a custom home. I don't have my own business anymore.
- Fair Health, just to be on the same page, they reported usual customer rates have fallen dramatically
- These are customers that have now become friends, almost family.
- We're in a competitive industry and have not been able to pass those costs on to our customers, and as
Keywords:
gambling, criminal offenses, penalties, defense, electronic devices, tobacco advertising, youth protection, public health, criminal offense, retailer regulation, e-cigarettes, nicotine products, health, public safety, regulation, e-cigarettes, advertising restrictions, public health, youth protection, health and safety
Summary:
The Senate Committee on State Affairs convened to discuss several critical pieces of legislation including SB30 and SB38. Senator Betancourt introduced a committee substitute for SB38 which underwent a smooth adoption process, moving it favorably toward the Senate. The meeting featured a mix of invited testimonies where both proponents and opponents took the floor. One notable highlight included a testimony from Melissa Casey, who criticized the current legal state as prone to fraud and detrimental to both insurers and the public at large, contending that it inflated insurance costs across the board. The discussions delved deeply into the implications of the bills on judicial processes and potential insurance ramifications, with spirited debates surrounding issues of non-economic damages and jury rights.
The atmosphere remained engaged as committee members heard varied perspectives on the bills, showcasing a robust democratic process. The meeting underscored the importance of public testimony in shaping legislation, ensuring that multiple voices were considered as the committee pressed on towards making decisions that affect the legal landscape of Texas.
TX
Texas 2025 - 89th Regular
Business and Commerce (Part I) Feb 27th, 2025
Transcript Highlights:
What I've heard from those customers is the number
- We want outage protections for residential customers by ensuring that large loads share the obligation
We are trying to get back to one of our customers as
- and different sizes of customers.
- So, where you have a load, a customer that is leaning on
Keywords:
Senate Business Commerce Committee, SB842, SB372, SB262, PUC updates, Texas Energy Fund, transmission capacity, Permian Basin, energy applications, 345 kV, 765 kV
Summary:
The meeting of the Senate Business Commerce Committee addressed multiple bills, notably focusing on SB842, SB372, and SB262. Chairman Schwartner facilitated discussions around the Texas Energy Fund, with updates provided by PUC Chairman Thomas Gleeson. Gleeson outlined the current status of the energy applications, highlighting that out of 72 applications, 17 had progressed. The committee also raised concerns regarding the need for additional transmission capacity, particularly in the Permian Basin, and discussed the implications of transitioning from 345 kV to 765 kV lines. Overall, the session was marked by a sense of urgency to finalize decisions by the approaching deadlines set for May 1st.
TX
Transcript Highlights:
- They didn't recognize that their customer was the people of the state of Texas.
- Your tactical customer is who you sell water to.
- As well as the students, as a customer.
- The state of Texas taxpayers, as a customer, as well as the students enrolled there as a customer.
- We subcontract by providing staffing to large customers, Fortune 50 customers like Xerox, AT&T, and not
Keywords:
Senate Committee on Nominations, Brazos River Authority, higher education, environmental management, agricultural runoff, stewardship, legislation, collaboration
Summary:
The Senate Committee on Nominations convened to address various nominee confirmations, highlighting the significance of higher education and environmental management. Discussions centered around the responsibilities of the Brazos River Authority and the need for effective cooperation with the legislature and other state authorities. Several senators raised concerns regarding the agricultural runoff affecting impaired streams leading into the Brazos River. The committee emphasized the importance of stewardship, collaboration, and facilitating a balance between resource utilization and environmental protection.
TX
Texas 2025 - 89th Regular
Natural Resources Mar 26th, 2025 at 10:30 am
House Natural Resources Committee
Transcript Highlights:
- If we'd been able to sell it, you know, if that had reached a customer and it had been used, there's
- We tell customers all of the water is good.
- ...accurate, so the losses from inaccurate customer meters
- I want to emphasize that the water losses we're discussing are not from cut customers.
- The water losses happen between the treatment facility and before it gets to the customer.
Keywords:
groundwater, export fees, conservation district, interlocal contracts, water supply, groundwater, water conservation, permit application, neighboring districts, aquifer, water rates, utility regulation, financial hardship, rate increase cap, Class A utilities, dissolution, special districts, water code, inactive districts, environmental quality
Summary:
The committee meeting focused on addressing several important water-related bills, including HB391, HB420, and HB2626 among others. Representative Bell presented updates on HB391 related to accountability for rural water districts, achieving a consensus for statewide applicability and allowing for virtual meetings. Multiple testimonies were heard, showcasing both support for and concerns regarding the bills, specifically emphasizing the significance of maintaining water resources and addressing community needs amid Texas's growth. Representative Buckley advocated for HB2626 aimed at establishing the Central Texas Water Alliance to ensure sustainable water management across the region, which involves collaboration among various public, private, and state entities.