Video & Transcript DataContr Research : 'customer privacy'

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TX

Texas 2025 - 89th Regular

State Affairs Mar 5th, 2025 at 08:00 am

House State Affairs Committee

Transcript Highlights:
  • marker="28" data-time="162">Second, the TEC tries to make the process of filing easier by offering a custom
  • I think we are proud of our customer service.
  • As we look to the future, we remain focused on delivering innovative solutions, exceptional customer
  • But also, we need to be cognizant of customer costs.
  • customer costs.
Summary: The meeting primarily focused on the activities and initiatives of the Public Utility Commission (PUC) since the last legislative session. Key discussions included the implementation of Senate Bill 1929 regarding large crypto miners in Texas, which has led to 12 companies registering with the PUC and a projected demand of around 4,000 megawatts. Additionally, the committee addressed system resiliency plans authorized by HB2555, which allows electric utilities to file these plans to better handle extreme weather events and security threats. The meeting showcased the ongoing efforts to ensure infrastructure can meet growing demands, particularly in the rapidly expanding Permian Basin, and highlighted the need for minimum standards for utility infrastructure design, construction, and maintenance to improve resiliency against adverse conditions.
TX

Texas 2025 - 89th Regular

Energy Resources Apr 7th, 2025 at 12:00 pm

House Energy Resources Committee

Transcript Highlights:
  • Commission to maintain customer service for these systems
  • And ultimately, when customers don't pay for.
  • because the customer directly pays my debt costs.
  • utility and for customers, and finally consistency.
  • So, customers pay the full cost of those pipe replacements.
Summary: The meeting of the House Committee focused predominantly on House Bill 3791, which aims to reform the notification requirements for excavators before commencing work. Representative Batson introduced the bill, emphasizing the need to update Texas's current 48-hour notification system to align with 45 other states, where the notification period is typically two business days. The bill aims to enhance public safety and streamline the excavation process, allowing for a more efficient and timely communication system among excavators and utility locators. During the discussions, Vice Chair Morales raised concerns regarding equitable enforcement and the absence of penalties for locators if deadlines aren't met, which led to a more in-depth conversation about enhancing responsibility across parties involved in the excavation process.
TX

Texas 2025 - 89th Regular

S/C on Transportation Funding Mar 31st, 2025 at 10:03 am

House S/C on Transportation Funding

Transcript Highlights:
  • more than 14 million distinct customers driving on North Texas toll roads every year.
  • The remaining 20% of our customers are mailed an invoice.
  • , it's the bottom number, the 95.8% customer satisfaction score, which includes those that are...
  • service improvements to continue serving our customers effectively.
  • , and provide a high level of customer service.
Summary: The recent committee meeting focused heavily on transportation infrastructure, with significant discussions surrounding multiple bills aimed at addressing funding and operational strategies. Notably, HB263 aimed to update grant distribution from the Transportation Infrastructure Fund to better reflect the needs of rural and energy-producing counties, thereby ensuring equitable support for necessary infrastructure improvements. Public testimonies in favor of the bill highlighted its importance to local communities impacted by oil and gas activities on their roads. Additionally, HJR58 was discussed, proposing to permit the Texas Department of Transportation to allocate funds toward transit-oriented projects, marking a shift toward multi-modal transportation strategies to reduce congestion and foster economic development. However, opposition arose regarding the potential misuse of gasoline taxes for non-road purposes.
TX

Texas 2025 - 89th Regular

State Affairs Feb 24th, 2025

Senate State Affairs Committee

Transcript Highlights:
  • Customers can lower them, and customers can self-exclude from our platform entirely.
  • maintains with that customer.
  • There's additional fees for the customer, so it could also be seen as a disadvantage where a customer
  • Customers can lower them. Customers can sell and exclude. So help us understand that process.
  • and can be lowered at any time by the customer.
Summary: The meeting was a crucial session for discussing several important bills including SB992, which aims to establish a clear time frame for the Attorney General's approval on outside legal counsel for state agencies. Senator Nichols presented the bill, emphasizing its necessity for timely responses to ensure efficient legal processing. Another notable discussion centered around SB523, which seeks to allow parole and probation officers to use a business address on their driver's licenses for safety and security purposes. This bill passed favorably out of the committee, with public testimony supporting the need for such provisions due to the risks these officers face.
TX

Texas 2025 - 89th Regular

Business and Commerce Apr 24th, 2025

Senate Business & Commerce Committee

Transcript Highlights:
  • And so, what we see here is when customers can't get that
  • By and large, our customers are banked.

  • Depending on whether a customer comes in with a certain need that doesn't require collateral, we don't
  • If you wanted to frame it as a customer acquisition tool, we are trying to...
  • The converter pays the dealer for the cab and chassis, and then customizes the vehicle by installing
Summary: The meeting of the Senate Business and Commerce Committee was marked by discussions on several significant bills, with a keen emphasis on legislative updates and committee substitutes. Notably, Senator Blanco presented a new committee substitute for SB2610, which modifies the employee cap from 100 to 250 and extends the update timeline for cyber security programs for small businesses. This substitute was adopted unanimously, reflecting a collaborative agreement among the committee members. Additionally, there were discussions surrounding SB1856 as Senator Crayton provided insights into how stakeholder feedback influenced the bill's committee substitute. The committee ultimately voted in favor, pushing it towards the local and contested calendar, indicating the bill's progression through legislative channels.
TX
Transcript Highlights:
  • Educating both our customers and our employees has

  • Despite our educational efforts, customers may still fall victim.
  • In a matter of days, the criminal had stolen over $80,000 from our customer.
  • Our bank security and customer experience teams were finally able to intervene.
  • We need the state's help in combating this crime to protect the customers and the banks that work hard
Summary: The committee meeting primarily focused on discussions surrounding several proposed bills, including Senate Bill 990, which aims to expand the death penalty criteria. This bill faced substantial opposition from various stakeholders, including representatives from the Texas Coalition to Abolish the Death Penalty. They expressed concerns about the effectiveness and fiscal implications of the death penalty, urging the committee to consider alternative methods for ensuring public safety. Testimony highlighted research disputing the efficacy of the death penalty as a deterrent and called for a nuanced approach to justice, particularly concerning crimes against children. In addition to SB990, the committee reviewed SB1362 and SB1379, both related to increasing penalties for financial crimes in response to fraud surges exacerbated by the pandemic. Witnesses, including law enforcement representatives and banking officials, provided testimonies supporting these bills as proactive measures against rising financial fraud cases. The meeting concluded with motions on these bills pending further consideration, reflecting the committee's ongoing commitment to addressing these critical issues while debating the broader implications of each legislation.
US

Us Congress 2025-2026 Regular Session

Hearings to examine restoring Boeing's status as a great American manufacturer, focusing on safety first. Apr 2nd, 2025 at 09:00 am

Senate Commerce, Science, and Transportation Committee

Transcript Highlights:
  • And, you know, the good news is that our customers have stuck with us. I expect that they will.
  • But I think our customers understand that, and they're working with us.
  • information from our customers, look for trends, and use
  • which is a program with our airline customers where they
  • We have a large base of airline customers; not everyone reports, but most of them do.
Summary: The meeting primarily focused on significant safety concerns surrounding Boeing and its compliance with federal aviation standards. Lawmakers expressed frustration over the Army's failure to provide requested operational transparency regarding helicopter operations near Washington, D.C., amid recent incidents indicating a strained air traffic control situation. Several members called for reform in Boeing's oversight, emphasizing the need for a robust safety culture and mandatory safety management systems to prevent future disasters like the 737 MAX crashes. The discussions were passionate, with survivors and families impacted by past accidents present, highlighting the urgency and seriousness of the issues at hand.
TX

Texas 2025 - 89th Regular

S/C on Telecommunications & Broadband Mar 31st, 2025 at 10:03 am

House S/C on Telecommunications & Broadband

Transcript Highlights:
  • They've worked hard to keep their customers. We live in a...
  • And to your point, yes, our easements with our customers were really hard-earned.
  • We provide electric service to about 100,000 customers and broadband service to 27,000 customers in South
  • So, if we go to the FCC formula, then basically I'm just pushing more costs onto my electric customers
  • We have to earn our job to be elected by the other customers, as you want to call them.
Bills: HB3445, HB3448
Summary: The meeting of the Subcommittee on Telecommunications and Broadband centered around significant issues regarding broadband deployment in rural Texas. Notably, discussion focused on HB3448, which aims to address barriers related to pole attachment rates charged by electric cooperatives, which have historically operated under different regulatory standards compared to other utilities. Chairman Darby emphasized the need for consistency and transparency in pricing to accelerate broadband deployment, especially given the state’s substantial investments in infrastructure. Several stakeholders, including representatives from electric cooperatives and broadband providers, expressed varied opinions on the proposed bill, with some highlighting concerns about the existing disparities in pole attachment costs and others advocating for cooperative protections against undue financial burdens from legislative changes.
TX

Texas 2025 - 89th Regular

Finance Feb 12th, 2025

Senate Finance Committee

Transcript Highlights:
  • Now the challenge is that we've seen increases in customers, and that's one place as well.
  • What I'm gonna call support services or services to our vocational rehabilitation customers.
  • What I'm gonna call support services or services to our vocational rehabilitation customers.
  • The difference is the number of customers that we're serving.
  • This includes customizing the asset management and compliance modules, solidifying and further customizing
Bills: SB1
Summary: The committee meeting addressed various pressing issues, notably the funding and appropriations for transportation and housing programs. Presentations focused on $40.4 billion in funding for highway projects, which is directed towards construction, maintenance, and infrastructure development for the upcoming biennium. Discussions highlighted the importance of addressing the capacity for project delivery amid increasing demands due to population growth and increased vehicle miles traveled in Texas. Additionally, Senator Hinojosa pushed for clarifying the funding available for driver education programs, especially for homeless and foster youth, which underscored a need for legislative support to ensure adequate resource allocation. Public testimonies lent depth to these discussions, presenting the human impact of legislative decisions.
TX

Texas 2025 - 89th Regular

Appropriations - S/C on Articles VI, VII, & VIII Feb 24th, 2025 at 10:00 am

House Appropriations - S/C on Articles VI, VII, & VIII

Transcript Highlights:
  • customizing loan servicing, loan closing, and legal functions as they relate to multifamily.
  • vulnerable customers across the state.
  • At the heart of who we are at the DMV, we're a customer service agency representative.
  • At the heart of who we are at the DMV, we're a customer service agency, Representative.
  • We would have our customer contact center, our enforcement and compliance division.
Summary: The meeting of the Texas Lottery Commission centered around vital discussions regarding the regulatory framework and operational issues related to the lottery and charitable bingo systems in Texas. The committee reviewed financial appropriations, focusing on the need for infrastructure improvements to the Charitable Bingo Operations Division and highlighted the ongoing work with the Sunset Advisory Commission to enhance operational efficiency and compliance. Significant attention was given to the unregulated activities of lottery ticket couriers, which have raised concerns about integrity and fairness in lottery games, prompting the commission to consider appropriate measures to stop such activities.
TX

Texas 2025 - 89th Regular

Energy Resources Mar 17th, 2025 at 11:00 am

House Energy Resources Committee

Transcript Highlights:
  • So they're out there taking care of water that are called in by customers, non-linked complaints, customer
  • So all of our money comes from our members and our customers.
  • For a 1,000 connection utility, that's $8 a month per customer just to support.
  • natural gas to over 4.3 million gas customers in six states.
  • The other utilities, we've got 12,000 customers, so we're up there.
Summary: The meeting focused on various legislative discussions, prominently featuring HB1285 and HJR107, which aimed to address significant issues around energy production and damage prevention. Key discussions involved providing the Railroad Commission with additional tools for inspection and responding to incidents, as articulated by proponents emphasizing the benefits for public safety and efficiency. Members voiced their concerns about balancing energy production with environmental protection, highlighting the ongoing tension between economic development and ecological sustainability. Testimonies from industry experts and environmental advocates framed the debate, with strong support for maintaining Texas's status as a leader in energy while ensuring public health is not compromised. Throughout the meeting, several members expressed their intent to refine policies surrounding utility damage prevention and excavation standards, as current laws have reportedly not evolved to address modern challenges. There was a clear acknowledgment of the technological advancements that necessitate an update to existing regulations. The atmosphere was charged with a mix of optimism for proactive legislation and apprehension regarding potential impacts of energy-related developments. As discussions drew to a close, there was a commitment to revisit these topics in future sessions to ensure thorough consideration of both industry and community perspectives.
TX
Transcript Highlights:
  • for those improvements and ensure safe, reliable drinking water and service for the small system customers
  • without raising the rates for those customers to shocking levels.
  • This will enhance water and sewer utility service to Texas customers by promoting faster utility improvements
  • and peace of mind when customers turn on their faucets.
  • companies to invest in maintaining and enhancing their service capabilities, ultimately benefiting customers
Summary: The Senate Committee on Water and Agriculture and Rural Affairs convened under the leadership of Chairman Kelly Hancock, who opened the meeting with a prayer in remembrance of Chairman Perry, who was absent due to a personal loss. The session focused on the discussions surrounding SB384, which aims to support the longstanding initiative known as Operation Game Thief. Senator Flores presented the bill, emphasizing its essential role in the fight against poaching through public support. The operation has a successful track record of convictions but is currently dependent on donations and merchandise sales for funding. The committee aimed to vote on multiple bills during this session, contingent on achieving a quorum. Notably, discussions also revolved around fiscal notes on two bills that were set aside for later consideration, indicating the committee's intention to carefully manage their legislative decisions. The meeting showcased a productive atmosphere, with committee members actively engaged in the review and potential advancement of key legislative measures.
TX

Texas 2025 - 89th Regular

State Affairs Mar 19th, 2025 at 08:00 am

House State Affairs Committee

Transcript Highlights:
  • The Chair lays out as pending business the bill by Speaker Moody that allows El Paso to compensate customers
  • of solar energy devices to consider for maximizing efficiency, and financial considerations for customers
  • It is very confusing for customers out there.
  • customers that had lost power.
  • Although many of the customers had power restored within seven days, several didn't have power restored
Summary: The committee meeting covered a wide range of bills with robust discussions centering around House Bill 267, which aims to limit the exhibition of harmful content to minors. Representative Patterson emphasized the importance of narrowing the affirmative defenses allowed for educators regarding such material, advocating for the protection of children from exposure to objectionable content at schools. His testimony sparked considerations about existing legal loopholes and heightened concerns over child sexualization in educational settings. The bill was left pending for further discussion. Additionally, significant support was noted for House Bill 1640, which seeks to improve transparency in the rooftop solar industry by requiring the Public Utility Commission to guide consumers in understanding solar installations better.
TX

Texas 2025 - 89th Regular

Business and Commerce (Part I) May 1st, 2025

Senate Business & Commerce Committee

Transcript Highlights:
  • ="322" data-time="1926">We take pride in our pets and husbandry, and we take great care with our customers
  • All of our family's investment and the service we provide to our customers and their families would be
  • Our customers don't want to be forced into buying a dog or a cat sourced from a government animal agency
  • My customers want quality pets.
  • It would simply force customers to search unregulated and unscrupulous sources that have no oversight
Summary: In the recent meeting of the Senate Committee on Business and Commerce, multiple significant bills were discussed, with House Bill 912 and Senate Bill 1003 receiving favorable recommendations for further consideration. Senator Zaffirini played a pivotal role in moving several bills through the committee process, including Senate Bill 748, which also received support with a unanimous vote. Public testimonies were taken for various bills, notably SB 2113, which focuses on improving legislative access to information, fostering a more transparent government. The committee's discussions were marked by an emphasis on good governance and the importance of legislative oversight.
TX

Texas 2025 - 89th Regular

Criminal Jurisprudence May 6th, 2025 at 08:05 am

House Criminal Jurisprudence Committee

Transcript Highlights:
  • when lack of consent is at issue preserves fairness in the judicial process while protecting victim privacy
Summary: The meeting convened to discuss various bills primarily focused on juvenile justice and legal representation standards. Notable discussions included House Bill 437, which addresses the placement of youth in detention facilities according to regulations, as explained by Representative Cook. House Bill 507, which pertains to legal representation for indigent defendants, also sparked a debate that resulted in tight voting, showcasing the divergent opinions among committee members. Additionally, Senate Bill 40 underwent a reconsideration, reflecting substantial amendments aimed at balancing non-profit and for-profit entity payments related to bail bonds, which highlighted the complexities of legislative amendments and the procedural adherence required to maintain order in discussions.
TX

Texas 2025 - 89th Regular

Public Health May 19th, 2025 at 08:05 am

House Public Health Committee

Transcript Highlights:
  • intervention specialist, I have worked with countless individuals who avoid seeking help because of privacy
Summary: The meeting primarily focused on discussions surrounding mental health and homelessness, particularly through the lens of SB2487, which aims to provide better mental health services and support systems for individuals in crisis. Testimonies highlighted the shortcomings of current interventions, which often lead to incarceration rather than treatment, and emphasized the need for a centralized hub to assist people experiencing mental health crises. Various stakeholders, including city officials and social service representatives, voiced their support for the bill, citing its potential to improve access to care and reduce the burden on emergency services, such as jails and hospitals. However, concerns were raised regarding the implementation and the potential for coercion in treatment options, suggesting that the bill could undermine established rights to voluntary mental health care. The committee also addressed SB437, which pertains to modernizing training for substance use disorder providers in Texas, and SB660, regarding safety measures for emergency rooms. The overall tone of the meeting reflected a commitment to reforming how the state handles mental health crises and the intersection of homelessness, with a clear push for systems that prioritize compassionate care rather than punitive measures.
TX

Texas 2025 - 89th 2nd C.S.

89th Legislative Session - Second Called Session Aug 21st, 2025 at 10:08 am

Texas House Floor Meeting

Transcript Highlights:
  • ...They make it more transparent, protect the privacy of
Bills: HB1, HB2, HB3, HB5, HB20, HB22
Summary: The committee meeting primarily focused on the discussion and passage of several key bills, including SB5, which pertains to supplemental appropriations for disaster relief. This bill was passed unanimously, highlighting the committee's commitment to addressing disaster preparedness. HB20, aimed at reducing fraudulent charitable solicitations during disasters, also saw significant debate, with positive sentiments expressed by its sponsor, Mr. Darby. Additionally, HB22, which expands the authority of the comptroller to fund emergency communication systems, was passed with overwhelming support, indicating a consensus on improving emergency response capabilities within the state. The session concluded with discussions about future legislative measures aimed at strengthening infrastructure against disasters.
TX
Transcript Highlights:
  • They were looking for customers. Well, this guy's land was right next to that.
  • CCN without allowing the utility to respond, it increases the financial burden on the remaining customers
  • But if you don't have service, you're not currently a customer, so the answer is no.
  • Water systems in our state with 150,000 or more customers
  • Bill 1190 addresses the data issues and those losses by requiring water systems meeting the 150-customer
Summary: The committee meeting was centered around critical discussions on various bills aimed at improving water management and mitigating losses in municipal water systems. Notably, Senate Bill 1190 sparked significant conversation regarding the high water loss rates among large utilities, with stakeholders emphasizing the need for stringent, consistent validation measures and penalties. The chair expressed appreciation for the collaborative efforts to enhance groundwater management through Bill 1855, which aims to clarify the certification process for groundwater availability, addressing concerns on the ambiguities in the previous legislation. Public testimonies were heard, with supportive sentiments towards improving water conservation strategies and accountability measures within water utilities.
TX

Texas 2025 - 89th Regular

Business and Commerce Mar 4th, 2025

Senate Business & Commerce Committee

Transcript Highlights:
  • Our customers can only come to us when they are unable to find coverage in the regular admitted market
  • This information can sometimes trickle down to the customer, although it doesn't always need to.
  • Again, as we stated earlier, this is not something the customer can influence.
  • , so the customer has the opportunity to make a change if they wish to go with that carrier.
  • I have agents tell me regularly that they want to take on the risk, but they may ask if the customer
Summary: The meeting of the Senate Committee on Business included significant deliberations on multiple bills, specifically SB765, SB929, and SB455. Notably, Senator King advanced SB765 amid discussions on its committee substitute, clarifying issues related to confidentiality protections for law enforcement. The committee unanimously adopted the substitute, indicating broad support. Moving on, SB929 was similarly discussed, with minor amendments clarified before being favorably reported without objections. This reflects a positive atmosphere aimed at smoothing the legislative process for these initiatives. Senator Melton presented SB455, which addresses Texas law and arbitration for surplus lines of insurance that faced a veto in the previous session. This bill aims to establish arbitration processes that are more favorable to Texas policyholders by mandating that disputes be governed by Texas law and conducted within Texas. Stakeholders voiced strong support for this bill, emphasizing the importance of upholding Texas jurisdiction over such disputes.
TX

Texas 2025 - 89th Regular

State Affairs Apr 9th, 2025 at 10:30 am

House State Affairs Committee

Transcript Highlights:
  • This provides a unique opportunity for Texas to support grid reliability by taking advantage of customers
  • on how do we manage these increasing large load customers
  • I support the goal of reducing costs that customers pay from the regulatory process.
  • We collaborate with them to develop customized emergency response plans, including digital emergency
  • It is a relatively modest program that yields real results for the customers that participated.
Summary: The meeting of the Committee on State Affairs was convened with a quorum present, led by Chair King. A primary focus of the meeting was on House Bill 3782, which addresses the shift from physical newspaper publications to digital platforms for public notices. Chairman Smithy introduced a committee substitute for the bill, highlighting the necessity for government entities to adapt to the declining availability of physical newspapers. The bill proposes allowing these entities to meet public notice requirements through qualified digital publications, ensuring they meet certain standards, including an audited paid subscriber base and reporting on local news.

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