Video & Transcript DataContr Research : 'customer service'
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TX
Transcript Highlights:
- When an emergency alert goes out from the National Weather Service, the National Weather Service...
- No cell service or whatnot out there?
- But if there's no service, there's no service. I see.
- Would it be the National Weather Service?
- our customers also.
Keywords:
flooding, disaster relief, emergency response, Senate Select Committee, flood risk management, public testimony, flood planning, community input
Summary:
In this meeting of the Senate Select Committee on Disaster Relief and Flooding, the focus was on the recent severe flooding that caused significant casualties and property damage across Texas. The committee heard invited testimony from various state agencies and river authorities regarding their responses to the flooding emergency. It was noted that over 135 Texans lost their lives during this disaster, and numerous families were displaced, prompting a united effort from emergency responders and volunteers across the country to assist those affected. The committee emphasized the importance of constructive policy solutions rather than assigning blame, aiming to enhance future flood response and mitigation strategies.
Key discussions revolved around flood risk management, with presentations on the newly established processes following the passage of several bills related to flood infrastructure and planning. The committee emphasized a bottom-up approach to regional flood planning involving local community input, and they highlighted the need for additional resources to improve emergency response capabilities. Public testimony reinforced the necessity of developing improved communication systems and flood warning mechanisms to mitigate the risk of future flooding incidents.
TX
Texas 2025 - 89th Regular
Natural Resources Jul 15th, 2025 at 01:07 pm
House Natural Resources Committee
Transcript Highlights:
- How many of your clients have wells servicing these customers that are inside the depression cones, or
- Redtown Ranch, LLC, approaches us for service.
- Do they even have a contracted customer?
- charge our customers enough to offset the cost of a new plant.
- Your ratepayers or customers—it's just hard.
Keywords:
groundwater management, high-capacity wells, legislation, water rights, Texas Water Development Board, export permits, community engagement, sustainability
Summary:
The meeting of the Texas House Natural Resources Committee was focused on issues surrounding groundwater management and recent legislative developments, specifically addressing concerns over high-capacity groundwater wells. Various experts and community members provided testimony emphasizing the need for thoughtful regulation to balance conservation and property rights. The discussions highlighted the necessity for legislative action to strengthen regulations, manage groundwater sustainably, and clarify the criteria for issuing export permits. Notably, the overwhelming participation from local residents showcased the community's commitment to addressing these critical water issues, which will have long-term implications for the region's land and resources. The meeting concluded with calls for further review of groundwater regulations with the intent to come up with effective solutions that prioritize the needs of local communities while ensuring sustainable water practices.
TX
Transcript Highlights:
- service as a publicly funded organization.
- I am here with Texas Health and Human Services as the Associate Commissioner for Community Access.
- A lot of times, these individuals that are on these services are dealing with multiple agencies.
- who are utilizing these services.
- So the RESEA programs provide more intensive employment services to...
Keywords:
Texas Constitution, Declaration of Independence, victory or death letter, display, historic preservation, economic development, local workforce, employment vacancies, public assistance, job training, employment services, cross-agency initiative, workforce development, client data, resource optimization, municipal authority, tax revenue, hotel projects, economic development, convention centers
Summary:
The meeting of the Economic Development Committee focused on various bills aimed at enhancing workforce development and economic incentives in Texas. One of the key discussions centered around Senate Bill 2603, which proposed a collaboration between businesses receiving state and local economic development incentives and local workforce development boards to improve job placement outcomes for participants. Public testimony highlighted the importance of connecting job seekers, especially those receiving public assistance, with potential employers to reduce reliance on state support systems. Additionally, Senate Bill 2607 emphasized interagency cooperation to better serve individuals engaged in workforce reentry programs, ensuring streamlined access to vital services.
TX
Transcript Highlights:
- To many more years of service.
- under a Health and Human Services Commission program to Health and Human Services.
- to Health and Human Services.
- to Health and Human Services.
- in health and human services.
Keywords:
SB703, SB21, Texas Strategic Bitcoin Reserve, SB790, criminal implications, license reform, tenant disputes, financial strategy, Senator Zaffirini
Summary:
The meeting focused on several significant bills, including SB703, which addresses the criminal and licensing implications for various massage establishments and was aimed at aligning state laws with federal regulations by closing existing loopholes. Senator Zaffirini played a vital role in facilitating discussions on multiple bills, including SB21, which proposes the establishment of the Texas Strategic Bitcoin Reserve, emphasizing the need for Texas to explore forward-thinking financial strategies amidst federal monetary inflation concerns. Additionally, SB790, aimed at streamlining the resolution process for tenant-landlord disputes regarding water and wastewater billing, was also presented, drawing attention to due process concerns but ultimately supported for its efficiency improvements.
TX
Texas 2025 - 89th Regular
Criminal Jurisprudence S/C New Offenses and Changed Penalties May 1st, 2025 at 08:05 am
Transcript Highlights:
- In Texas, Adult Protective Services...
- CAPMETRO is committed to protecting all who use our services
- the service?
- I'm a bus operator, and honestly, I do care about our customers.
- A-1 is peace officer, A-2 is emergency medical services, A-3 is firefighter, A-4 is...
Keywords:
public safety, criminal penalties, HB544, vulnerable populations, child abuse, consecutive sentencing, HB689, elder abuse, public testimony
Summary:
The committee meeting primarily focused on discussing various bills addressing public safety and criminal penalties within Texas. Notable discussions included the introduction of HB544, which aims to expand consecutive sentencing for crimes against children and vulnerable adults. Representative Gervin Hawkins highlighted the urgent need for this legislation by referencing a shocking case in Bexar County involving severe abuse, illustrating the limitations of current law in imposing adequate penalties. The bill received public support and raised awareness of the ongoing issues surrounding the safety of vulnerable populations.
TX
Transcript Highlights:
- We welcome Ryan Van Ramhorst, Chief Medical Director of Medicaid and CHIP Services, HHSC.
- Chairman, to add a new service to Texas Medicaid, it generally takes 18 to 24 months to add a new
- span>
...service
- My job as an agent is to take care of my customer first.
- Under current law, AI algorithms cannot be used to deny service unless explicitly reviewed.
Keywords:
autism, health insurance, coverage, medical treatment, health benefit plan, HIV prevention, prescription drug, prior authorization, health benefits, insurance coverage, insurance, contract termination, property and casualty, insurance agents, discrimination, insurance, appraiser, umpire, licensing requirements, continuing education
Summary:
The meeting of the House Committee on Insurance centered around numerous healthcare-related bills, focusing heavily on issues such as artificial intelligence (AI) in medical determinations, autism insurance coverage, and HIV prevention. Representative Garcia Hernandez presented HB4635, aiming to ensure transparency in the use of AI in medical claim denials, which has become increasingly prevalent. The bill introduces mandates for disclosures on AI algorithms used in decisions, enhancing patient rights and keeping the Texas Department of Insurance informed of potential denials. Public testimony supported the bill as essential for safeguarding Texans from unintended biases in AI applications. Additionally, HB813, presented by Representative Goodwin, garnered attention for its effort to update autism-related insurance mandates, removing outdated age restrictions for therapy coverage. This legislation is seen as a crucial step in accommodating the needs of all individuals on the autism spectrum, regardless of the timing of their diagnosis.
TX
Transcript Highlights:
- All right, members, we do have two resource witnesses: Jared Goodman from the Texas A&M Forest Service
- and Andy McCrady, also from the Texas A&M Forest Service.
- ...to offer recycling services to do so.
- American brand owners are seeking more recycled material to satisfy customers' needs.
- It helps provide that service without having to build that up.
Keywords:
Gulf Coast Protection District, navigation safety, special districts, state governance, Texas legislation, Gulf Coast, flood protection, storm risk management, coastal restoration, natural resources, prescribed burns, self-insurance, fire management, liability protection, rural land management, recycling, environment, sustainability, economic development, Texas Recycling Fund
Summary:
The committee meeting focused primarily on several significant legislative proposals, particularly detailing the plans for the Gulf Coast Protection District and various recycling initiatives. Notable discussions were led by Senator Alvarado regarding SB795, which is aimed at establishing a dedicated Gulf Coast Protection Account to secure funding for coastal infrastructure projects critical for flood protection. Stakeholders expressed gratitude for ongoing legislative support, emphasizing the potential for this project to become the largest civil works project in U.S. history. Additionally, testimony was heard on recycling bills including SB2689, which seeks to improve Texas's recycling infrastructure without imposing fees, and SB410 which manages the Gulf Coast Protection District’s operations to ensure safety and navigability within Houston's waterways. Public and expert witnesses contributed insights that highlighted the economic implications and community benefits of these initiatives, demonstrating the state's commitment to sustainable development.
TX
Transcript Highlights:
- This inconsistency in Texas law creates confusion for customers.
- Much of this is due to the co-location and coordination of those services.
- Most have repeatedly refused all services, including housing.
- ...to homelessness services.
- We dropped people from services. Please ask me questions.
Keywords:
election officials, confidentiality, personal information, government transparency, public safety, spirit beverages, alcoholic beverages, Texas Alcoholic Beverage Code, distribution, taxation, firearms, local regulation, archery equipment, weapons, public safety, voter registration, statewide list, county requirements, election integrity, computer services contracts
Summary:
The meeting of the State Affairs Committee involved deliberations on a series of significant bills addressing issues such as election procedures, mental health crises, and the interplay between homelessness and public safety. Notably, Senator Parker presented Senate Bill 2487, focusing on creating infrastructure for mental health crisis management in urban areas, emphasizing the need for crisis service centers. Testimonies were heard from various stakeholders about the impact of mental health on homelessness, with supporters advocating for more comprehensive care while opposing viewpoints cautioned against conflating mental illness with criminal behavior. Another prominent discussion was around Senate Bill 2876, which proposed increasing penalties for rioting, specifically targeting those who conceal their identities. This stirred public outcry as civil rights advocates raised concerns about potential profiling and freedom of expression.
TX
Texas 2025 - 89th Regular
Energy Resources Apr 14th, 2025 at 11:04 am
House Energy Resources Committee
Transcript Highlights:
- So we often look to the current workforce, especially as our employers add new services, new technology
- ...service companies and support services for the upstream
- Rio, I have you registered as CEO of Milestone Environmental Services, Milestone Environmental Services
- that our customers really need.
- of Milestone Environmental Services.
Keywords:
surface estate, well plugging, Railroad Commission, landowner rights, liability, strategic reserve, gas supply, petroleum products, disaster response, Railroad Commission of Texas, energy security, emergency planning, oil and gas waste, Railroad Commission, environmental regulation, waste management, mining pits, groundwater monitoring, oil and gas waste, regulation
Summary:
The meeting focused on a series of bills primarily related to oil and gas infrastructure, safety, regulatory issues, and the burgeoning hydrogen industry in Texas. Several bills were discussed and voted on, including HB3911 concerning voluntary plugging of orphan wells, HB3021 related to oil and gas emergencies, and HB5600 aimed at establishing Texas as a leader in the clean hydrogen market. The Chair and members debated the provisions of these bills, considering environmental implications and economic impacts, particularly in light of recent natural disasters like the winter storm Uri.
TX
Texas 2025 - 89th Regular
Appropriations - S/C on Articles I, IV, & V Mar 5th, 2025 at 08:00 am
House Appropriations - S/C on Articles I, IV, & V
Transcript Highlights:
- Right, they're disaster recovery services they would be going outside of DIR for this.
D, our customer service rep.
- And that would be for increasing customers, generally increasing customer support.
Item B is four FTEs for employment services.
- This is actually a partnership with TEEX and Texas A&M Forest Service.
Keywords:
appropriations, budget adjustments, Texas Department of Criminal Justice, mental health resources, community supervision, elderly inmates, funding challenges
Summary:
The meeting of the appropriations committee focused on a range of topics including budget adjustments for various state departments and agencies. Key points of discussion included the Texas Department of Criminal Justice budget, which saw considerations for funding adjustments to support both community supervision and correction programs. The committee members exhibited keen interest in mental health resources, with some discussions revolving around a proposed additional funding for staff and programs aimed at improving support for vulnerable populations in the justice system. Additionally, there were discussions regarding the adequacy of existing resources for elderly inmates, and the potential need for policy changes around this issue.
TX
Transcript Highlights:
- We appreciate your service.
- I, too, appreciate your service.
- I have over 23 years of state service, including in law.
- I appreciate your service.
- Thank you for your service, sir. You previously served...
Keywords:
Texas Water Fund, water management, infrastructure funding, local governments, workforce development, community colleges, educational programs, sustainability
Summary:
The meeting focused on several crucial issues, including the Texas Water Fund and its implications for development in the state. Various members highlighted the critical need for effective management of water resources, discussing the role of the Water Development Board and their strategies for outreach to local governments. The committee engaged in a thorough examination of funding projects and the sustainable financing necessary for communities facing challenges in meeting their infrastructure needs. Additionally, there was notable discussion regarding promoting workforce development and the alignment of educational programs with the demands of the job market as indicated by recent trends in community colleges.
TX
Texas 2025 - 89th 1st C.S.
Disaster Preparedness & Flooding, Select Jul 23rd, 2025 at 09:07 am
House Disaster Preparedness & Flooding, Select Committee
Transcript Highlights:
- But if there's no service, there's no service.
- Yes, all the customers in Kirk...
- customers of our.
- Phone service, sure. Yes, yeah.
- our customers also.
Keywords:
flood management, Senate Bill 8, flood infrastructure fund, emergency response, public safety, regional planning, Texas floods
Summary:
The committee meeting focused on flood management and response strategies following the recent devastating floods in Texas. Notably, discussions centered around the creation of a flood infrastructure fund and Senate Bill 8, which aims to improve regional flood planning processes. Several experts provided insights into the challenges faced during the floods, including communication barriers, emergency response efforts, and the need for better coordination among local and state agencies. Public sentiments were shared regarding the necessity for improved flood prevention measures, conservation plans, and the expansion of existing infrastructure to cope with future climatic challenges.
TX
Transcript Highlights:
- I'm an ex-drug agent, including South American service.
- These come from the Health and Human Services Commission website.
- Thank you for your service to everyone at this table. I appreciate it. Thank you.
- Just this month, I've had 1,000 customers come into my store.
- Ban it, right, and allow access for customers and patients?
Keywords:
voter registration, Election Code, registrar duties, funds withholding, state compliance, disaster response, emergency management, legislative authority, business operations, state of emergency, e-cigarettes, marketing prohibition, youth protection, criminal penalties, public health, voting, election integrity, tabulation equipment, testing procedures, election code
Summary:
The meeting focused on discussions surrounding several proposed bills, notably SB31, SB33, and SB2880, which address abortion and related healthcare regulations. Prominent advocates for these bills included medical professionals and attorneys who argued for the necessity of stricter regulations to protect unborn children and prevent the indirect funding of abortion-related services. Testimonies featured intense debate, with supporters claiming the bills would enhance accountability and protect both mothers and children, while opponents raised concerns about potential negative impacts on women's health and constitutional rights.
TX
Transcript Highlights:
- And then they've got a customer for life.
- Poling, for not only your service to our country but also for your service in the medical field.
- It's an intervention substance use sober companion service.
- Thank you for your time and service.
- Still, you can maintain those services, whatever.
Keywords:
hemp, cannabinoids, licensing, consumable products, criminal offenses, registration, age restrictions, administrative penalties, election laws, attorney general, prosecution, criminal offenses, local prosecutor, election laws, attorney general, criminal prosecution, law enforcement, jurisdiction, lobbying, public funds
Summary:
The committee meeting focused on discussions surrounding public safety and health, particularly in relation to the regulation of THC products through Senate Bills 5, 11, and 12. A significant point of contention was Senate Bill 5, which sought to regulate THC products to prioritize child safety, with law enforcement officials arguing that existing regulations have failed to protect youth adequately. The committee heard several testimonies from both supporters and opponents of the legislation, emphasizing a deep divide on the efficacy of regulation versus prohibition. Lawmakers debated the implications of these bills, with some members advocating for a complete ban while others called for more moderate, regulated approaches to address the concerns surrounding THC consumption and its impact on mental health. Notably, the meeting concluded with a series of votes indicating a strong push towards tightening regulations on THC products to ensure public safety.
TX
Transcript Highlights:
- And then the services.
- Thank you for your service and thank you for being here today.
- We report that also back to USDA through the Farm Service Agency as well.
- They do offer expedited services.
- I've lost customers over that, and that's fine.
Bills:
HB5
Keywords:
hemp, cannabinoids, regulation, occupational licenses, consumable products, marketing, criminal offenses, labeling requirements, health and safety, House Bill 5, THC regulation, public health, cannabis testimony, hemp regulation, legalization debate
Summary:
The meeting of the Public Health Committee focused primarily on discussions surrounding HB5, which seeks to regulate THC consumables in Texas. Numerous witnesses provided testimony, both in favor and against the bill, highlighting concerns regarding public health and safety as well as the economic implications of regulation versus prohibition. Chairman Van Dever and other committee members actively engaged with witnesses to clarify the potential impact of the proposed legislation. The testimonies brought to light intense disagreements over how best to approach the management of hemp and cannabis products, demonstrating a division between those advocating for strict regulations versus those calling for responsible oversight without outright bans on THC.
TX
Transcript Highlights:
But I just think the customer service aspect is really
- I just think the customer service aspect is really what we've got to focus on if you really want to know
- From a customer service level to the Comptroller's Agency
- Customer service is important, and public service is important.
- service and customer satisfaction comparing those who are working remotely versus those who are working
Bills:
SB1
Keywords:
appropriations, budget, state funding, education, healthcare, infrastructure, child welfare, kinship care, community-based care, foster care, Senator Alvarado, Senator Hinojosa, legislative budget
Summary:
The meeting focused on various topics related to child welfare, particularly emphasizing the importance of kinship placements in the foster care system. Senators Alvarado and Hinojosa engaged in a detailed discussion regarding the benefits of kinship care, highlighting better outcomes for children and the financial implications for the state. They emphasized a need for continued investments in kinship care as a strategy to improve child welfare outcomes, encouraging the legislature to consider this approach moving forward. Additionally, the committee reviewed community-based care programs, which aim to keep children in their communities to promote stability and familial connections.
TX
Texas 2025 - 89th Regular
Homeland Security, Public Safety & Veterans' Affairs Apr 2nd, 2025 at 10:30 am
House Homeland Security, Public Safety & Veterans' Affairs Committee
Transcript Highlights:
- , legacy customers from the very beginning.
- So that is our customer base.
- They do not want third-party services being able to utilize their...
- customer network.
- We really focus on service.
Keywords:
foreign ownership, real estate, national security, designated countries, Texas property law, lobbying, foreign adversaries, compensation prohibition, transparency, civil penalties, higher education, foreign adversary, research security, trade secrets, academic partnerships, foreign adversaries, government contracts, national security, prohibition, civil penalties
Summary:
The Committee on Homeland Security and Public Safety and Veterans Affairs meeting focused on multiple legislative proposals primarily addressing issues related to safety, security, and law enforcement. Chairman Heffner led the committee through discussions on various bills including HB2318, which establishes a statewide Human Trafficking Data Repository, and HB2363, which expands the authority of peace officers to arrest individuals without a warrant outside their jurisdiction. Testimonies from various stakeholders were heard, emphasizing the importance of these measures in combating crime and enhancing public safety in Texas.
TX
Texas 2025 - 89th Regular
89th Legislative Session Mar 11th, 2025 at 02:00 pm
Texas House Floor Meeting
Transcript Highlights:
- Thank you so much for your commitment to public service.
- Thank you for your service. Her commitment to service did not end with her military career.
- This bill is referred to the Committee on Human Services.
- are referred to the Committee on Human Services.
- This bill is referred to the Committee on Human Services.
Summary:
The committee meeting featured a thorough examination of several bills, including discussions on SB4 and HB2214. Members expressed varied opinions on the implications of these bills, with particular focus on land management and environmental concerns. The chair facilitated an active dialogue among members, highlighting both support and opposition from various stakeholders. Notably, public testimonies were also heard, contributing to the committee's understanding of community impacts related to the legislation. The meeting reflected a commitment to transparency and thorough consideration of each bill's potential effects.