84R6168 GRM-D
By: Turner of Harris H.B. No. 1092
A BILL TO BE ENTITLED
AN ACT
relating to an annual report of residential electric customer
complaints.
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS:
SECTION 1. Subchapter C, Chapter 39, Utilities Code, is
amended by adding Section 39.114 to read as follows:
Sec. 39.114. ANNUAL REPORT ON CUSTOMER COMPLAINTS. (a) Not
later than December 31st of each year, the commission shall submit
to the legislature a report that:
(1) identifies and defines categories of complaints
made by residential customers to the commission;
(2) identifies the number of complaints in each
category for:
(A) each retail electric provider; and
(B) customers with prepaid plans versus postpaid
plans;
(3) analyzes the information in the report and
compares the reported information to that reported in the previous
year;
(4) identifies any differences in the content and
format of the report from the previous year; and
(5) recommends changes in policy or statute necessary
to increase accountability, to increase transparency, and to
improve the public's use of the reported information.
(b) The report must be posted on the commission's website
and www.powertochoose.com in an accessible and readable format.
SECTION 2. This Act takes effect September 1, 2015.