Texas 2015 - 84th Regular

Texas House Bill HB1092

Voted on by House
 
Out of Senate Committee
 
Voted on by Senate
 
Governor Action
 
Bill Becomes Law
 

Caption

Relating to an annual report of residential electric customer complaints.

Impact

The implementation of HB1092 would significantly affect state regulations governing the electric utility sector. By establishing a structured reporting system for customer complaints, it would enable the Texas Legislature to monitor and evaluate the performance of retail electric providers more effectively. The annual report would serve as a resource for policymakers to identify recurring issues, and ultimately drive legislative reforms aimed at improving consumer protections and service quality.

Summary

House Bill 1092 introduces provisions related to enhancing accountability and transparency in the electric utilities sector by mandating an annual report on residential electric customer complaints. The bill requires the commission to categorize and quantify complaints received from residential customers, thereby providing a clearer picture of customer service issues across various electric providers. This aims to not only highlight areas needing improvement but also to inform consumers about the reliability of their service providers.

Contention

Despite its intentions to enhance consumer advocacy, HB1092 may face some opposition. Industry stakeholders could argue that the reporting requirements could impose additional administrative burdens on retail electric providers, especially smaller companies that may lack the resources to compile extensive data annually. This could lead to calls for balancing the need for consumer transparency with the operational capabilities of service providers, sparking discussions about the costs versus benefits of such oversight.

Companion Bills

No companion bills found.

Previously Filed As

TX SB2511

Relating to notice and assistance provided to residential electric customers before electric service is disconnected.

TX HB3078

Relating to a program to provide assistance for certain retail electric customers.

TX HB4647

Relating to programs to provide assistance for certain electric customers.

TX HB4002

Relating to water control and improvement district customers of certain electric cooperatives.

TX HB4106

Relating to the procedure for resolving certain customer complaints before the Public Utility Commission of Texas.

TX HB4784

Relating to the provision of electricity service in the ERCOT power region.

TX SB1752

Relating to the generation and transmission of electricity.

TX SB114

Relating to the provision of electricity service in the ERCOT power region.

TX HB2191

Relating to mobile source emissions reductions and transportation electrification.

TX SB2508

Relating to mobile source emissions reductions and transportation electrification.

Similar Bills

No similar bills found.