Texas House Bill HB3641

Texas 2019 - 86th Regular

Caption

Relating to billing for telephone service during service interruptions and establishing reporting requirements.

Impact

The legislation amends the Utilities Code, specifically Section 64, by adding a new subchapter that focuses on the protection against unfair billing charges. It grants the commission the authority to enforce the new rule, including the ability to order refunds for customers affected by service interruptions. This change aims to enhance consumer rights and increase accountability among telecommunications providers in response to natural disasters, thereby fostering a more responsive service environment.

Summary

House Bill 3641 addresses the issue of billing for telephone services during interruptions caused by natural disasters, such as hurricanes, floods, ice storms, and other weather-related events. The bill aims to protect consumers by prohibiting telecommunications service providers from charging customers for services when their service has been interrupted due to these circumstances. This provision seeks to ensure fairness and prevent undue financial burden on customers during emergencies when access to communication services is critical.

Contention

Discussion around HB3641 may surface various points of contention, especially concerning the responsibility of telecommunications companies during service disruptions. While proponents advocate for stronger consumer protections, some telecommunications providers may express concerns over the potential financial implications and the operational challenges of refunding charges during widespread service interruptions. The bill's success hinges on balancing consumer rights with the economic realities of telecommunications provisions in disaster scenarios.