4 | 10 | | AN ACT |
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5 | 11 | | relating to a parity complaint portal and educational materials and |
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6 | 12 | | parity law training regarding benefits for mental health conditions |
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7 | 13 | | and substance use disorders to be made available through the portal |
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8 | 14 | | and otherwise; designating October as mental health condition and |
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9 | 15 | | substance use disorder parity awareness month. |
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10 | 16 | | BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS: |
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11 | 17 | | SECTION 1. Subchapter D, Chapter 662, Government Code, is |
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12 | 18 | | amended by adding Section 662.115 to read as follows: |
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13 | 19 | | Sec. 662.115. MENTAL HEALTH CONDITION AND SUBSTANCE USE |
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14 | 20 | | DISORDER PARITY AWARENESS MONTH. (a) October is Mental Health |
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15 | 21 | | Condition and Substance Use Disorder Parity Awareness Month to |
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16 | 22 | | increase awareness of and compliance with state and federal rules, |
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17 | 23 | | regulations, and statutes concerning the availability of, and terms |
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18 | 24 | | and conditions of, benefits for mental health conditions and |
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19 | 25 | | substance use disorders. |
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20 | 26 | | (b) Mental Health Condition and Substance Use Disorder |
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21 | 27 | | Parity Awareness Month may be regularly observed through |
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22 | 28 | | appropriate activities in communities to increase awareness of and |
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23 | 29 | | education on the available benefits for mental health conditions |
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24 | 30 | | and substance use disorders. |
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25 | 31 | | SECTION 2. Subchapter F, Chapter 1355, Insurance Code, is |
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26 | 32 | | amended by adding Sections 1355.2571 and 1355.2572 to read as |
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27 | 33 | | follows: |
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28 | 34 | | Sec. 1355.2571. PARITY COMPLAINT PORTAL. (a) The |
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29 | 35 | | commissioner shall develop and maintain a parity complaint portal |
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30 | 36 | | that is an integrated system that allows for the enrollee of a |
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31 | 37 | | health benefit plan to submit complaints of suspected violations of |
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32 | 38 | | the provisions of this subchapter. The parity complaint portal |
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33 | 39 | | must: |
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34 | 40 | | (1) allow for an enrollee to submit a complaint |
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35 | 41 | | through multiple ways; |
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36 | 42 | | (2) provide updates on the status of an enrollee's |
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37 | 43 | | complaint; |
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38 | 44 | | (3) ensure timely, effective, and equitable |
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39 | 45 | | resolution for submitted complaints; |
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40 | 46 | | (4) include educational materials regarding: |
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41 | 47 | | (A) benefits for mental health conditions and |
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42 | 48 | | substance use disorders required under this subchapter; |
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43 | 49 | | (B) an enrollee's rights and responsibilities |
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44 | 50 | | under a health benefit plan concerning coverage under this |
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45 | 51 | | subchapter; |
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46 | 52 | | (C) circumstances under which a claim may be |
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47 | 53 | | denied; and |
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48 | 54 | | (D) the processes for reviewing a complaint |
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49 | 55 | | submitted through the portal; |
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50 | 56 | | (5) adhere to national best practices as determined by |
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51 | 57 | | the commissioner; and |
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52 | 58 | | (6) include the findings of the report required by |
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53 | 59 | | Section 1355.2572(b). |
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54 | 60 | | (b) In developing the parity complaint portal under |
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55 | 61 | | Subsection (a), the commissioner: |
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56 | 62 | | (1) shall conduct an assessment of complaint portals |
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57 | 63 | | and similar systems used by other relevant public or private |
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58 | 64 | | entities; |
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59 | 65 | | (2) shall develop best practice standards for |
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60 | 66 | | complaint submissions and tracking consistent with the findings of |
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61 | 67 | | the assessment conducted under Subdivision (1); and |
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62 | 68 | | (3) may develop a new complaint portal or modify an |
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63 | 69 | | existing complaint portal. |
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64 | 70 | | (c) The Health and Human Services Commission shall appoint a |
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65 | 71 | | liaison to the department to receive reports of concerns, |
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66 | 72 | | complaints, and potential violations submitted through the parity |
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67 | 73 | | complaint portal established under Subsection (a). |
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68 | 74 | | Sec. 1355.2572. EDUCATIONAL MATERIALS AND PARITY LAW |
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69 | 75 | | TRAINING; REPORT. (a) The commissioner, in collaboration with the |
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70 | 76 | | Health and Human Services Commission's ombudsman for behavioral |
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71 | 77 | | health, shall develop educational materials and parity law training |
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72 | 78 | | sessions regarding the coverage for mental health conditions and |
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73 | 79 | | substance use disorders required under this subchapter. The |
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74 | 80 | | commissioner shall ensure that the materials and training sessions: |
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75 | 81 | | (1) are available to health benefit plan issuers and |
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76 | 82 | | enrollees; |
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77 | 83 | | (2) include online, print, and in-person formats; |
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78 | 84 | | (3) are made available through the parity complaint |
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79 | 85 | | portal established under Section 1355.2571 and at relevant |
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80 | 86 | | locations and settings, including: |
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81 | 87 | | (A) any relevant agency offices; |
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82 | 88 | | (B) health benefit plan provider service |
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83 | 89 | | locations; and |
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84 | 90 | | (C) relevant professional conferences and trade |
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85 | 91 | | association meetings; and |
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86 | 92 | | (4) include a list of relevant third-party |
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87 | 93 | | organization educational and parity law awareness materials that |
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88 | 94 | | provide additional information regarding mental health conditions |
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89 | 95 | | and substance use disorder parity and, if provided in an online |
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90 | 96 | | format, provide the links needed to access those materials online. |
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91 | 97 | | (b) Not later than September 1 of each year, the |
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92 | 98 | | commissioner, in collaboration with the Health and Human Services |
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93 | 99 | | Commission's ombudsman for behavioral health, shall: |
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94 | 100 | | (1) prepare and submit a report to the appropriate |
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95 | 101 | | committees of the legislature and the appropriate state agencies on |
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96 | 102 | | the status of: |
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97 | 103 | | (A) rights and responsibilities for mental |
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98 | 104 | | health condition and substance use disorder benefits; and |
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99 | 105 | | (B) resolved and unresolved complaints submitted |
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100 | 106 | | through the parity complaint portal established under Section |
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101 | 107 | | 1355.2571(a); and |
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102 | 108 | | (2) publish the findings of the report under |
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103 | 109 | | Subdivision (1) to the parity complaint portal established under |
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104 | 110 | | Section 1355.2571(a). |
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105 | 111 | | SECTION 3. As soon as practicable after the effective date |
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106 | 112 | | of this Act, the commissioner of insurance shall develop: |
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107 | 113 | | (1) the parity complaint portal required by Section |
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108 | 114 | | 1355.2571, Insurance Code, as added by this Act; and |
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109 | 115 | | (2) the educational materials and parity law training |
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110 | 116 | | sessions required by Section 1355.2572, Insurance Code, as added by |
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111 | 117 | | this Act. |
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112 | 118 | | SECTION 4. This Act takes effect September 1, 2021. |
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