67 | | - | RITICALSKILLS TOSENIOREXECUTIVESERVICEEM-22 |
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68 | | - | PLOYEES OF DEPARTMENT OF VETERANSAFFAIRS.— 23 |
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69 | | - | Section 706(d) of title 38, United States Code, is amended 24 |
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70 | | - | by adding at the end the following: 25 4 |
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71 | | - | †S 423 ES |
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72 | | - | ‘‘(7)(A) Subject to subparagraph (B)(ii), a critical 1 |
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73 | | - | skill incentive may not be provided under paragraph (1) 2 |
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74 | | - | to an employee of the Department employed in a Senior 3 |
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75 | | - | Executive Service position, or a position in another com-4 |
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76 | | - | parable system for senior-level Government employees, as 5 |
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77 | | - | defined by the Secretary, whose position is at the Central 6 |
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78 | | - | Office of the Department, including the Veterans Health 7 |
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79 | | - | Administration, the Veterans Benefits Administration, 8 |
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80 | | - | and the National Cemetery Administration, regardless of 9 |
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81 | | - | the actual location where the employee performs the func-10 |
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82 | | - | tions of the position. 11 |
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83 | | - | ‘‘(B)(i) A critical skill incentive provided under para-12 |
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84 | | - | graph (1) to an employee of the Department employed in 13 |
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85 | | - | a Senior Executive Service position, or a position in an-14 |
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86 | | - | other comparable system for senior-level Government em-15 |
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87 | | - | ployees, as defined by the Secretary, not described in sub-16 |
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88 | | - | paragraph (A) of this paragraph may only be provided— 17 |
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89 | | - | ‘‘(I) on an individual basis and may not be pro-18 |
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90 | | - | vided to a group of such employees; and 19 |
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91 | | - | ‘‘(II) upon approval of the following officers or 20 |
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92 | | - | those serving in an acting capacity: 21 |
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93 | | - | ‘‘(aa) The Under Secretary for Benefits, 22 |
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94 | | - | the Under Secretary for Health, or the Under 23 |
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95 | | - | Secretary for Memorial Affairs. 24 5 |
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96 | | - | †S 423 ES |
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97 | | - | ‘‘(bb) The Assistant Secretary for Human 1 |
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98 | | - | Resources and Administration. 2 |
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99 | | - | ‘‘(cc) The Director of the Office of Man-3 |
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100 | | - | agement or the Chief Financial Officer. 4 |
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101 | | - | ‘‘(dd) The Assistant Secretary for Ac-5 |
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102 | | - | countability and Whistleblower Protection. 6 |
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103 | | - | ‘‘(ee) The General Counsel. 7 |
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104 | | - | ‘‘(ff) Such other officers as the Secretary 8 |
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105 | | - | determines appropriate. 9 |
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106 | | - | ‘‘(ii) In the case of an employee of the Department 10 |
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107 | | - | employed in a Senior Executive Service position, or a posi-11 |
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108 | | - | tion in another comparable system for senior-level Govern-12 |
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109 | | - | ment employees, as defined by the Secretary, whose posi-13 |
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110 | | - | tion is primarily at the Central Office of the Department, 14 |
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111 | | - | but who performs some portion of the employee’s job func-15 |
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112 | | - | tion at other facilities of the Department, as defined by 16 |
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113 | | - | the Secretary, not at Central Office— 17 |
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114 | | - | ‘‘(I) the employee shall not be considered de-18 |
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115 | | - | scribed in subparagraph (A) with respect to the por-19 |
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116 | | - | tion of the employee’s job function that is based out 20 |
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117 | | - | of non-Central Office facilities of the Department; 21 |
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118 | | - | and 22 |
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119 | | - | ‘‘(II) any critical skill incentive provided under 23 |
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120 | | - | paragraph (1) to the employee for the portion of the 24 |
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121 | | - | employee’s job function that is based out of facilities 25 6 |
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122 | | - | †S 423 ES |
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123 | | - | of the Department other than the Central Office 1 |
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124 | | - | shall be proportionate to the time spent at those De-2 |
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125 | | - | partment facilities. 3 |
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126 | | - | ‘‘(C)(i) Not later than one year after the date of the 4 |
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127 | | - | enactment of the Protecting Regular Order for Veterans 5 |
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128 | | - | Act of 2025, and not less frequently than once each year 6 |
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129 | | - | thereafter, the Secretary shall submit to the Committee 7 |
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130 | | - | on Veterans’ Affairs of the Senate and the Committee on 8 |
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131 | | - | Veterans’ Affairs of the House of Representatives an an-9 |
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132 | | - | nual report on the employees of the Department employed 10 |
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133 | | - | in a Senior Executive Service position, or a position in 11 |
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134 | | - | another comparable system for senior-level Government 12 |
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135 | | - | employees, as defined by the Secretary, who were provided 13 |
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136 | | - | a critical skill incentive under paragraph (1). 14 |
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137 | | - | ‘‘(ii) Reports submitted pursuant to clause (i) may 15 |
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138 | | - | be submitted by incorporating their contents into other 16 |
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139 | | - | congressionally mandated reports to the committees de-17 |
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140 | | - | scribed in such clause. 18 |
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141 | | - | ‘‘(D) In this paragraph, the term ‘Senior Executive 19 |
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142 | | - | Service position’ has the meaning given such term in sec-20 |
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143 | | - | tion 3132(a) of title 5.’’. 21 |
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144 | | - | SEC. 2. ESTABLISHMENT OF VETERANS EXPERIENCE OF-22 |
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145 | | - | FICE. 23 |
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146 | | - | (a) S |
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147 | | - | HORTTITLE.—This section may be cited as the 24 |
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148 | | - | ‘‘Improving Veterans’ Experience Act of 2025’’. 25 7 |
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149 | | - | †S 423 ES |
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150 | | - | (b) ESTABLISHMENT.— 1 |
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151 | | - | (1) I |
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152 | | - | N GENERAL.—Chapter 3 of title 38, United 2 |
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153 | | - | States Code, is amended by adding at the end the 3 |
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154 | | - | following new section: 4 |
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155 | | - | ‘‘§ 325. Veterans experience office 5 |
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156 | | - | ‘‘(a) E |
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157 | | - | STABLISHMENT.—There is established in the 6 |
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158 | | - | Department within the Office of the Secretary an office 7 |
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159 | | - | to be known as the ‘Veterans Experience Office’ (in this 8 |
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160 | | - | section referred to as the ‘Office’). 9 |
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161 | | - | ‘‘(b) H |
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162 | | - | EAD OFOFFICE.—(1) The head of the Office 10 |
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163 | | - | shall be the Chief Veterans Experience Officer. 11 |
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164 | | - | ‘‘(2) The Chief Veterans Experience Officer shall— 12 |
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165 | | - | ‘‘(A) be appointed by the Secretary from among 13 |
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166 | | - | individuals the Secretary considers qualified to per-14 |
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167 | | - | form the duties of the position; 15 |
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168 | | - | ‘‘(B) report directly to the Secretary; and 16 |
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169 | | - | ‘‘(C) be responsible for carrying out the func-17 |
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170 | | - | tions of the Office set forth under subsection (c). 18 |
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171 | | - | ‘‘(c) F |
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172 | | - | UNCTION.—The functions of the Office are as 19 |
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173 | | - | follows: 20 |
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174 | | - | ‘‘(1) Carrying out the key customer experience 21 |
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175 | | - | initiatives of the Department relating to veterans’ 22 |
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176 | | - | and other beneficiaries’ satisfaction with and usage 23 |
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177 | | - | of benefits and services furnished under laws admin-24 |
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178 | | - | istered by the Secretary for which they are eligible, 25 8 |
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179 | | - | †S 423 ES |
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180 | | - | including setting the strategy, framework, policy, 1 |
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181 | | - | and other guidance for the Department relating to 2 |
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182 | | - | customer experience, including ensuring the activi-3 |
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183 | | - | ties of the Office and those of other organizations 4 |
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184 | | - | and offices within the Department are coordinated 5 |
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185 | | - | and not duplicative. 6 |
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186 | | - | ‘‘(2) Requiring the heads of other organizations 7 |
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187 | | - | and offices within the Department to report regu-8 |
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188 | | - | larly on customer experience metrics, action plans, 9 |
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189 | | - | and other customer experience improvement efforts 10 |
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190 | | - | to the Chief Veterans Experience Officer. 11 |
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191 | | - | ‘‘(3) Collecting veteran-derived data— 12 |
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192 | | - | ‘‘(A) to determine veteran and beneficiary 13 |
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193 | | - | satisfaction with and usage of the benefits and 14 |
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194 | | - | services furnished under laws administered by 15 |
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195 | | - | the Secretary for which they are eligible; and 16 |
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196 | | - | ‘‘(B) to be considered during policymaking. 17 |
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197 | | - | ‘‘(4) Providing strategic guidance and strategies 18 |
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198 | | - | to Department entities for engaging with veterans 19 |
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199 | | - | and beneficiaries regarding benefits and services fur-20 |
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200 | | - | nished under laws administered by the Secretary, in-21 |
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201 | | - | cluding those not using such benefits and services. 22 |
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202 | | - | ‘‘(5) Assessing and advising the Secretary on 23 |
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203 | | - | the accuracy and helpfulness of the websites and 24 |
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204 | | - | other customer-facing information of the Depart-25 9 |
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205 | | - | †S 423 ES |
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206 | | - | ment, be it available electronically or in any other 1 |
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207 | | - | format. 2 |
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208 | | - | ‘‘(6) Assessing and advising the Secretary on 3 |
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209 | | - | the status and opportunities for improvement of the 4 |
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210 | | - | customer service efforts of the Department. 5 |
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211 | | - | ‘‘(d) R |
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212 | | - | EPORTS.—(1) Each year, the Chief Veterans 6 |
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213 | | - | Experience Officer shall submit to the Secretary a sum-7 |
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214 | | - | mary of the data received by the Chief Veterans Experi-8 |
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215 | | - | ence Officer under subsection (c)(2). 9 |
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216 | | - | ‘‘(2) Each year, not later than 180 days after the 10 |
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217 | | - | date on which the Secretary receives the summary under 11 |
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218 | | - | paragraph (1), the Secretary shall submit to Congress an 12 |
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219 | | - | annual summary and analysis of the matters summarized 13 |
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220 | | - | pursuant to such paragraph. 14 |
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221 | | - | ‘‘(3) Each annual summary submitted pursuant to 15 |
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222 | | - | paragraph (2) shall include the following: 16 |
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223 | | - | ‘‘(A) Data regarding customer service and expe-17 |
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224 | | - | rience feedback, disaggregated by benefit or service 18 |
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225 | | - | furnished under laws administered by the Secretary, 19 |
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226 | | - | and relevant demographic data of the veterans and 20 |
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227 | | - | beneficiaries providing the feedback. 21 |
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228 | | - | ‘‘(B) Data regarding veteran and beneficiary 22 |
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229 | | - | satisfaction with and usage of benefits or services, 23 |
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230 | | - | disaggregated by benefit or service furnished under 24 |
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231 | | - | laws administered by the Secretary, and relevant de-25 10 |
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232 | | - | †S 423 ES |
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233 | | - | mographic data of the veterans and beneficiaries 1 |
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234 | | - | providing the feedback, including— 2 |
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235 | | - | ‘‘(i) potential reasons for not using the 3 |
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236 | | - | benefits or services, such as— 4 |
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237 | | - | ‘‘(I) eligibility; 5 |
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238 | | - | ‘‘(II) lack of knowledge or awareness 6 |
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239 | | - | of existence of benefit or service; 7 |
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240 | | - | ‘‘(III) barriers of technology, informa-8 |
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241 | | - | tion, or time; and 9 |
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242 | | - | ‘‘(IV) other related reasons; and 10 |
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243 | | - | ‘‘(ii) an analysis of how such reasons may 11 |
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244 | | - | be addressed. 12 |
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245 | | - | ‘‘(e) S |
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246 | | - | TAFF ANDRESOURCES.—(1) The Secretary 13 |
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247 | | - | shall ensure that— 14 |
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248 | | - | ‘‘(A) the Office has such staff, resources, and 15 |
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249 | | - | access to customer service and experience informa-16 |
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250 | | - | tion as may be necessary to carry out the functions 17 |
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251 | | - | of the Office; and 18 |
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252 | | - | ‘‘(B) any information provided to the Office 19 |
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253 | | - | does not include personally identifiable information 20 |
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254 | | - | of an individual veteran, survivor, dependent, or 21 |
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255 | | - | other beneficiary unless such individual provides ap-22 |
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256 | | - | propriate consent to allow such information to be 23 |
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257 | | - | shared with the Office. 24 11 |
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258 | | - | †S 423 ES |
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259 | | - | ‘‘(2) Funds available for basic pay and other adminis-1 |
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260 | | - | trative expenses of other Department organizations and 2 |
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261 | | - | offices may be available to reimburse the Office for all 3 |
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262 | | - | services provided at rates which will recover actual costs 4 |
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263 | | - | for services provided to such organizations if the Secretary 5 |
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264 | | - | determines that contributing to such costs will not under-6 |
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265 | | - | mine the ability of any such organization or office to pro-7 |
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266 | | - | vide services required by such office. 8 |
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267 | | - | ‘‘(3) Nothing in this subsection shall be construed to 9 |
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268 | | - | authorize an increase in the number of full-time employees 10 |
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269 | | - | otherwise authorized for the Department. 11 |
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270 | | - | ‘‘(f) P |
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271 | | - | RIVACY.—Nothing in this section shall be con-12 |
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272 | | - | strued to authorize the Chief Veterans Experience Officer 13 |
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273 | | - | to disclose any record in contravention of section 552a of 14 |
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274 | | - | title 5 (commonly referred to as the ‘Privacy Act of 15 |
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275 | | - | 1974’). 16 |
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276 | | - | ‘‘(g) S |
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277 | | - | UNSET.—The requirements and authorities of 17 |
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278 | | - | this section shall terminate on September 30, 2028.’’. 18 |
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279 | | - | (2) C |
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280 | | - | LERICAL AMENDMENT .—The table of sec-19 |
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281 | | - | tions at the beginning of chapter 3 of such title is 20 |
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282 | | - | amended by adding at the end the following new 21 |
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283 | | - | item: 22 |
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284 | | - | ‘‘325. Veterans Experience Office.’’. |
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285 | | - | (c) COMPTROLLER GENERAL OF THE UNITED 23 |
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286 | | - | S |
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287 | | - | TATESREVIEW OFVETERANSEXPERIENCEOFFICE AND 24 |
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288 | | - | C |
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289 | | - | USTOMERSERVICEIMPROVEMENT EFFORTS.—Not later 25 12 |
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290 | | - | †S 423 ES |
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291 | | - | than 540 days after the date of the enactment of this Act, 1 |
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292 | | - | the Comptroller General of the United States shall— 2 |
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293 | | - | (1) complete an analysis of the methodology, ef-3 |
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294 | | - | fectiveness, and implementation of findings and 4 |
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295 | | - | feedback of veterans and beneficiaries used by the 5 |
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296 | | - | Department of Veterans Affairs, including the Vet-6 |
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297 | | - | erans Experience Office, to improve veteran and 7 |
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298 | | - | beneficiary customer experience and satisfaction, in-8 |
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299 | | - | cluding through the use of what are known as 9 |
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300 | | - | ‘‘trust-scores’’, Veteran Signals also known as 10 |
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301 | | - | ‘‘VSignals’’, and related survey and data collection 11 |
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302 | | - | activities, processes, and initiatives; and 12 |
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303 | | - | (2) submit to the Committee on Veterans’ Af-13 |
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304 | | - | fairs of the Senate and the Committee on Veterans’ 14 |
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305 | | - | Affairs of the House of Representatives a report set-15 |
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306 | | - | ting forth the findings of the Comptroller General 16 |
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307 | | - | with respect to the analysis completed pursuant to 17 |
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308 | | - | paragraph (1). 18 |
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309 | | - | Passed the Senate April 8, 2025. |
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310 | | - | Attest: |
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311 | | - | Secretary. 119 |
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312 | | - | TH |
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313 | | - | CONGRESS |
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314 | | - | 1 |
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315 | | - | ST |
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316 | | - | S |
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317 | | - | ESSION |
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318 | | - | |
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319 | | - | S. 423 |
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320 | | - | AN ACT |
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321 | | - | To protect regular order for budgeting for the De- |
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322 | | - | partment of Veterans Affairs, and for other pur- |
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323 | | - | poses. |
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| 84 | + | RITICALSKILLS TOSENIOREXECUTIVESERVICEEM-16 |
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| 85 | + | PLOYEES OF DEPARTMENT OF VETERANSAFFAIRS.— 17 |
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| 86 | + | Section 706(d) of title 38, United States Code, is amended 18 |
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| 87 | + | by adding at the end the following: 19 |
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| 88 | + | ‘‘(7)(A) Subject to subparagraph (B)(ii), a critical 20 |
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| 89 | + | skill incentive may not be provided under paragraph (1) 21 |
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| 90 | + | to an employee of the Department employed in a Senior 22 |
---|
| 91 | + | Executive Service position, or a position in another com-23 |
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| 92 | + | parable system for senior-level Government employees, as 24 |
---|
| 93 | + | defined by the Secretary, whose position is at the Central 25 |
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| 94 | + | VerDate Sep 11 2014 23:42 Mar 04, 2025 Jkt 059200 PO 00000 Frm 00003 Fmt 6652 Sfmt 6201 E:\BILLS\S423.IS S423 |
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| 95 | + | kjohnson on DSK7ZCZBW3PROD with $$_JOB 4 |
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| 96 | + | •S 423 IS |
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| 97 | + | Office of the Department, including the Veterans Health 1 |
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| 98 | + | Administration, the Veterans Benefits Administration, 2 |
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| 99 | + | and the National Cemetery Administration, regardless of 3 |
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| 100 | + | the actual location where the employee performs the func-4 |
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| 101 | + | tions of the position. 5 |
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| 102 | + | ‘‘(B)(i) A critical skill incentive provided under para-6 |
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| 103 | + | graph (1) to an employee of the Department employed in 7 |
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| 104 | + | a Senior Executive Service position, or a position in an-8 |
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| 105 | + | other comparable system for senior-level Government em-9 |
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| 106 | + | ployees, as defined by the Secretary, not described in sub-10 |
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| 107 | + | paragraph (A) of this paragraph may only be provided— 11 |
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| 108 | + | ‘‘(I) on an individual basis and may not be pro-12 |
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| 109 | + | vided to a group of such employees; and 13 |
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| 110 | + | ‘‘(II) upon approval of the following officers or 14 |
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| 111 | + | those serving in an acting capacity: 15 |
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| 112 | + | ‘‘(aa) The Under Secretary for Benefits, 16 |
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| 113 | + | the Under Secretary for Health, or the Under 17 |
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| 114 | + | Secretary for Memorial Affairs. 18 |
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| 115 | + | ‘‘(bb) The Assistant Secretary for Human 19 |
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| 116 | + | Resources and Administration. 20 |
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| 117 | + | ‘‘(cc) The Director of the Office of Man-21 |
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| 118 | + | agement or the Chief Financial Officer. 22 |
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| 119 | + | ‘‘(dd) The Assistant Secretary for Ac-23 |
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| 120 | + | countability and Whistleblower Protection. 24 |
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| 121 | + | ‘‘(ee) The General Counsel. 25 |
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| 123 | + | kjohnson on DSK7ZCZBW3PROD with $$_JOB 5 |
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| 124 | + | •S 423 IS |
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| 125 | + | ‘‘(ff) Such other officers as the Secretary 1 |
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| 126 | + | determines appropriate. 2 |
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| 127 | + | ‘‘(ii) In the case of an employee of the Department 3 |
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| 128 | + | employed in a Senior Executive Service position, or a posi-4 |
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| 129 | + | tion in another comparable system for senior-level Govern-5 |
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| 130 | + | ment employees, as defined by the Secretary, whose posi-6 |
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| 131 | + | tion is primarily at the Central Office of the Department, 7 |
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| 132 | + | but who performs some portion of the employee’s job func-8 |
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| 133 | + | tion at other facilities of the Department, as defined by 9 |
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| 134 | + | the Secretary, not at Central Office— 10 |
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| 135 | + | ‘‘(I) the employee shall not be considered de-11 |
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| 136 | + | scribed in subparagraph (A) with respect to the por-12 |
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| 137 | + | tion of the employee’s job function that is based out 13 |
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| 138 | + | of non-Central Office facilities of the Department; 14 |
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| 139 | + | and 15 |
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| 140 | + | ‘‘(II) any critical skill incentive provided under 16 |
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| 141 | + | paragraph (1) to the employee for the portion of the 17 |
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| 142 | + | employee’s job function that is based out of facilities 18 |
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| 143 | + | of the Department other than the Central Office 19 |
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| 144 | + | shall be proportionate to the time spent at those De-20 |
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| 145 | + | partment facilities. 21 |
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| 146 | + | ‘‘(C)(i) Not later than one year after the date of the 22 |
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| 147 | + | enactment of the Protecting Regular Order for Veterans 23 |
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| 148 | + | Act of 2025, and not less frequently than once each year 24 |
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| 149 | + | thereafter, the Secretary shall submit to the Committee 25 |
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| 152 | + | •S 423 IS |
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| 153 | + | on Veterans’ Affairs of the Senate and the Committee on 1 |
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| 154 | + | Veterans’ Affairs of the House of Representatives an an-2 |
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| 155 | + | nual report on the employees of the Department employed 3 |
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| 156 | + | in a Senior Executive Service position, or a position in 4 |
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| 157 | + | another comparable system for senior-level Government 5 |
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| 158 | + | employees, as defined by the Secretary, who were provided 6 |
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| 159 | + | a critical skill incentive under paragraph (1). 7 |
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| 160 | + | ‘‘(ii) Reports submitted pursuant to clause (i) may 8 |
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| 161 | + | be submitted by incorporating their contents into other 9 |
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| 162 | + | congressionally mandated reports to the committees de-10 |
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| 163 | + | scribed in such clause. 11 |
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| 164 | + | ‘‘(D) In this paragraph, the term ‘Senior Executive 12 |
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| 165 | + | Service position’ has the meaning given such term in sec-13 |
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| 166 | + | tion 3132(a) of title 5.’’. 14 |
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| 167 | + | Æ |
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