Public utilities; customer consent to install smart meter.
The bill modifies §56-245.1 of the Code of Virginia, laying out clear stipulations on how utility companies must respond to issues related to defective meters and the introduction of smart meters. If a public utility fails to repair or replace a defective meter within a specified timeframe, the customer would not be held responsible for payments related to that service until repairs are completed. This aspect of the bill is a push towards protecting consumer interests while ensuring utilities maintain their equipment responsibly.
Senate Bill 849 aims to regulate the installation of smart meters by public utilities such as electric, gas, and water companies. The bill mandates that no public utility may install a smart meter on a customer's premises without obtaining explicit consent from the customer beforehand. This requirement aims to enhance consumer rights and ensure that customers are not forced to adopt technology they may not want or trust. Additionally, the bill allows customers the opportunity to consent to the removal of any smart meter previously installed without their consent, further emphasizing customer autonomy regarding utility infrastructure on their property.
The discussions surrounding SB849 indicate there was some level of contention regarding the balance between technological advancement and consumer protection. Opponents of smart meter installations often raise concerns about privacy and the accuracy of these devices. Some legislative debates have proposed additional provisions to safeguard customer data and ensure that smart meters deliver on the promised efficiencies. The debate highlighted a growing unease among constituents regarding automated utility systems and their potential implications for privacy without proper consumer controls in place.