CALIFORNIA LEGISLATURE 20192020 REGULAR SESSION Assembly Bill No. 1535Introduced by Assembly Member CarrilloFebruary 22, 2019 An act to add Section 12880.6 to the Insurance Code, relating to pet insurance. LEGISLATIVE COUNSEL'S DIGESTAB 1535, as introduced, Carrillo. Pet insurance: disclosures.Existing law generally regulates classes of insurance, including pet insurance. Existing law requires an insurer transacting pet insurance to disclose specified information to consumers, including policy exclusions, a waiting or affiliation period, a deductible, coinsurance, or an annual or lifetime policy limit.This bill would require an insurer to include a written disclosure at the time a pet insurance policy is issued or delivered to a new policyholder. The bill would require the disclosure to include, among other things, specified contact information for the unit within the Department of Insurance that handles consumer affairs and for the insurer, agent or broker of record, or both.Digest Key Vote: MAJORITY Appropriation: NO Fiscal Committee: YES Local Program: NO Bill TextThe people of the State of California do enact as follows:SECTION 1. Section 12880.6 is added to the Insurance Code, to read:12880.6. At the time a pet insurance policy is issued or delivered to a new policyholder, the insurer shall include a written disclosure with all of the following information:(a) The name, address, toll-free telephone number established pursuant to Section 12921.1, and internet website of the unit within the department that handles consumer affairs, printed in large, boldface type.(b) The address and customer service telephone number of the insurer, the agent or broker of record, or the insurer and the agent or broker of record, printed in boldface type and prominently displayed.(c) A statement that the department should be contacted only after discussions with the insurer, its agent or other representative, or the insurer and its agent or other representative have failed to produce a satisfactory resolution of the problem.(d) If the policy was issued or delivered by an agent or broker, a statement advising the policyholder to contact the broker or agent for assistance. CALIFORNIA LEGISLATURE 20192020 REGULAR SESSION Assembly Bill No. 1535Introduced by Assembly Member CarrilloFebruary 22, 2019 An act to add Section 12880.6 to the Insurance Code, relating to pet insurance. LEGISLATIVE COUNSEL'S DIGESTAB 1535, as introduced, Carrillo. Pet insurance: disclosures.Existing law generally regulates classes of insurance, including pet insurance. Existing law requires an insurer transacting pet insurance to disclose specified information to consumers, including policy exclusions, a waiting or affiliation period, a deductible, coinsurance, or an annual or lifetime policy limit.This bill would require an insurer to include a written disclosure at the time a pet insurance policy is issued or delivered to a new policyholder. The bill would require the disclosure to include, among other things, specified contact information for the unit within the Department of Insurance that handles consumer affairs and for the insurer, agent or broker of record, or both.Digest Key Vote: MAJORITY Appropriation: NO Fiscal Committee: YES Local Program: NO CALIFORNIA LEGISLATURE 20192020 REGULAR SESSION Assembly Bill No. 1535 Introduced by Assembly Member CarrilloFebruary 22, 2019 Introduced by Assembly Member Carrillo February 22, 2019 An act to add Section 12880.6 to the Insurance Code, relating to pet insurance. LEGISLATIVE COUNSEL'S DIGEST ## LEGISLATIVE COUNSEL'S DIGEST AB 1535, as introduced, Carrillo. Pet insurance: disclosures. Existing law generally regulates classes of insurance, including pet insurance. Existing law requires an insurer transacting pet insurance to disclose specified information to consumers, including policy exclusions, a waiting or affiliation period, a deductible, coinsurance, or an annual or lifetime policy limit.This bill would require an insurer to include a written disclosure at the time a pet insurance policy is issued or delivered to a new policyholder. The bill would require the disclosure to include, among other things, specified contact information for the unit within the Department of Insurance that handles consumer affairs and for the insurer, agent or broker of record, or both. Existing law generally regulates classes of insurance, including pet insurance. Existing law requires an insurer transacting pet insurance to disclose specified information to consumers, including policy exclusions, a waiting or affiliation period, a deductible, coinsurance, or an annual or lifetime policy limit. This bill would require an insurer to include a written disclosure at the time a pet insurance policy is issued or delivered to a new policyholder. The bill would require the disclosure to include, among other things, specified contact information for the unit within the Department of Insurance that handles consumer affairs and for the insurer, agent or broker of record, or both. ## Digest Key ## Bill Text The people of the State of California do enact as follows:SECTION 1. Section 12880.6 is added to the Insurance Code, to read:12880.6. At the time a pet insurance policy is issued or delivered to a new policyholder, the insurer shall include a written disclosure with all of the following information:(a) The name, address, toll-free telephone number established pursuant to Section 12921.1, and internet website of the unit within the department that handles consumer affairs, printed in large, boldface type.(b) The address and customer service telephone number of the insurer, the agent or broker of record, or the insurer and the agent or broker of record, printed in boldface type and prominently displayed.(c) A statement that the department should be contacted only after discussions with the insurer, its agent or other representative, or the insurer and its agent or other representative have failed to produce a satisfactory resolution of the problem.(d) If the policy was issued or delivered by an agent or broker, a statement advising the policyholder to contact the broker or agent for assistance. The people of the State of California do enact as follows: ## The people of the State of California do enact as follows: SECTION 1. Section 12880.6 is added to the Insurance Code, to read:12880.6. At the time a pet insurance policy is issued or delivered to a new policyholder, the insurer shall include a written disclosure with all of the following information:(a) The name, address, toll-free telephone number established pursuant to Section 12921.1, and internet website of the unit within the department that handles consumer affairs, printed in large, boldface type.(b) The address and customer service telephone number of the insurer, the agent or broker of record, or the insurer and the agent or broker of record, printed in boldface type and prominently displayed.(c) A statement that the department should be contacted only after discussions with the insurer, its agent or other representative, or the insurer and its agent or other representative have failed to produce a satisfactory resolution of the problem.(d) If the policy was issued or delivered by an agent or broker, a statement advising the policyholder to contact the broker or agent for assistance. SECTION 1. Section 12880.6 is added to the Insurance Code, to read: ### SECTION 1. 12880.6. At the time a pet insurance policy is issued or delivered to a new policyholder, the insurer shall include a written disclosure with all of the following information:(a) The name, address, toll-free telephone number established pursuant to Section 12921.1, and internet website of the unit within the department that handles consumer affairs, printed in large, boldface type.(b) The address and customer service telephone number of the insurer, the agent or broker of record, or the insurer and the agent or broker of record, printed in boldface type and prominently displayed.(c) A statement that the department should be contacted only after discussions with the insurer, its agent or other representative, or the insurer and its agent or other representative have failed to produce a satisfactory resolution of the problem.(d) If the policy was issued or delivered by an agent or broker, a statement advising the policyholder to contact the broker or agent for assistance. 12880.6. At the time a pet insurance policy is issued or delivered to a new policyholder, the insurer shall include a written disclosure with all of the following information:(a) The name, address, toll-free telephone number established pursuant to Section 12921.1, and internet website of the unit within the department that handles consumer affairs, printed in large, boldface type.(b) The address and customer service telephone number of the insurer, the agent or broker of record, or the insurer and the agent or broker of record, printed in boldface type and prominently displayed.(c) A statement that the department should be contacted only after discussions with the insurer, its agent or other representative, or the insurer and its agent or other representative have failed to produce a satisfactory resolution of the problem.(d) If the policy was issued or delivered by an agent or broker, a statement advising the policyholder to contact the broker or agent for assistance. 12880.6. At the time a pet insurance policy is issued or delivered to a new policyholder, the insurer shall include a written disclosure with all of the following information:(a) The name, address, toll-free telephone number established pursuant to Section 12921.1, and internet website of the unit within the department that handles consumer affairs, printed in large, boldface type.(b) The address and customer service telephone number of the insurer, the agent or broker of record, or the insurer and the agent or broker of record, printed in boldface type and prominently displayed.(c) A statement that the department should be contacted only after discussions with the insurer, its agent or other representative, or the insurer and its agent or other representative have failed to produce a satisfactory resolution of the problem.(d) If the policy was issued or delivered by an agent or broker, a statement advising the policyholder to contact the broker or agent for assistance. 12880.6. At the time a pet insurance policy is issued or delivered to a new policyholder, the insurer shall include a written disclosure with all of the following information: (a) The name, address, toll-free telephone number established pursuant to Section 12921.1, and internet website of the unit within the department that handles consumer affairs, printed in large, boldface type. (b) The address and customer service telephone number of the insurer, the agent or broker of record, or the insurer and the agent or broker of record, printed in boldface type and prominently displayed. (c) A statement that the department should be contacted only after discussions with the insurer, its agent or other representative, or the insurer and its agent or other representative have failed to produce a satisfactory resolution of the problem. (d) If the policy was issued or delivered by an agent or broker, a statement advising the policyholder to contact the broker or agent for assistance.