California 2019-2020 Regular Session

California Assembly Bill AB63 Compare Versions

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1		-	~~Amended IN Assembly April 03, 2019~~ Amended IN Assembly March 19, 2019 CALIFORNIA LEGISLATURE 20192020 REGULAR SESSION Assembly Bill No. 63Introduced by Assembly Member FongDecember 03, 2018 An act to amend Section 8331 of the Government Code, relating to state government. LEGISLATIVE COUNSEL'S DIGESTAB 63, as amended, Fong. State government.Existing law requires state agencies to make available on the internet a plain-language form through which individuals can register complaints or comments relating to the performance of those agencies.This bill would require require, if the agency furnishes information or renders services to the public, or engages in any other state program or activity that involves public contact, that the plain-language form made available on the internet pursuant to these provisions to utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of an the agency. The bill would require individuals to be given the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades posted publicly on an agencys internet website by other individuals.Digest Key Vote: MAJORITY Appropriation: NO Fiscal Committee: ~~YES~~ Local Program: NO Bill TextThe people of the State of California do enact as follows:SECTION 1. Section 8331 of the Government Code is amended to read:8331. (a) (1) State agencies shall make available on the Internet, ~~internet,~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The If the agency directly furnishes information or renders services to the public, including, but not limited to, providing public safety, protection, or prevention services, administering state benefits, implementing public programs, managing public resources or facilities, or holding public hearings, or engages in any other state program or activity that involves public contact, the plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and ~~and, if applicable,~~ the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet ~~internet~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet ~~internet~~ shall, to the extent feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet. ~~internet.~~(B) That many public libraries provide Internet ~~internet~~ access.(2) Include on the ~~Internet~~ internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet ~~internet~~ or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet ~~internet~~ access to their patrons.(2) Advertise that they provide ~~Internet~~ internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
	1	+	Amended IN Assembly March 19, 2019 CALIFORNIA LEGISLATURE 20192020 REGULAR SESSION Assembly Bill No. 63Introduced by Assembly Member FongDecember 03, 2018 An act to amend Section 8331 of the Government Code, relating to state government. LEGISLATIVE COUNSEL'S DIGESTAB 63, as amended, Fong. State government.Existing law requires state agencies to make available on the Internet internet a plain-language form through which individuals can register complaints or comments relating to the performance of those agencies.Digest Key Vote: MAJORITY Appropriation: NO Fiscal Committee: NOYES Local Program: NO Bill TextThe people of the State of California do enact as follows:SECTION 1. Section 8331 of the Government Code is amended to read:8331. (a) (1) State agencies shall make available on the Internet, on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet shall, to the extent feasible: feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet.(B) That many public libraries provide Internet access.(2) Include on the Internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet access to their patrons.(2) Advertise that they provide Internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.SECTION 1.It is the intent of the Legislature to subsequently amend this measure to include provisions that would establish a program to allow individuals to rate the performance of state agencies.
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3		-	~~Amended IN Assembly April 03, 2019~~ Amended IN Assembly March 19, 2019 CALIFORNIA LEGISLATURE 20192020 REGULAR SESSION Assembly Bill No. 63Introduced by Assembly Member FongDecember 03, 2018 An act to amend Section 8331 of the Government Code, relating to state government. LEGISLATIVE COUNSEL'S DIGESTAB 63, as amended, Fong. State government.Existing law requires state agencies to make available on the internet a plain-language form through which individuals can register complaints or comments relating to the performance of those agencies.~~This~~ bill ~~would require require~~, if the agency ~~furnishes information~~ or ~~renders services~~ to the ~~public~~, or ~~engages in any other state program or activity that involves public contact~~, ~~that~~ the plain-language form made available on the internet pursuant to ~~these provisions to~~ utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of an the agency. The ~~bill would require~~ individuals ~~to be given~~ the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades posted ~~publicly~~ on an agencys internet website by other ~~individuals~~.~~Digest Key Vote:~~ ~~MAJORITY Appropriation:~~ ~~NO Fiscal Committee:~~ ~~YES Local~~ Program~~: NO~~
	3	+	Amended IN Assembly March 19, 2019 CALIFORNIA LEGISLATURE 20192020 REGULAR SESSION Assembly Bill No. 63Introduced by Assembly Member FongDecember 03, 2018 An act to amend Section 8331 of the Government Code, relating to state government. LEGISLATIVE COUNSEL'S DIGESTAB 63, as amended, Fong. State government.Existing law requires state agencies to make available on the Internet internet a plain-language form through which individuals can register complaints or comments relating to the performance of those agencies.Digest Key Vote: MAJORITY Appropriation: NO Fiscal Committee: NOYES Local Program: NO Bill TextThe people of the State of California do enact as follows:SECTION 1. Section 8331 of the Government Code is amended to read:8331. (a) (1) State agencies shall make available on the Internet, on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet shall, to the extent feasible: feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet.(B) That many public libraries provide Internet access.(2) Include on the Internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet access to their patrons.(2) Advertise that they provide Internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.SECTION 1.It is the intent of the Legislature to subsequently amend this measure to include provisions that would establish a program to allow individuals to rate the performance of state agencies.
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5		-	~~Amended IN Assembly April 03, 2019~~ Amended IN Assembly March 19, 2019
	5	+	Amended IN Assembly March 19, 2019
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7		-	Amended IN Assembly April 03, 2019
8	7		Amended IN Assembly March 19, 2019
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10	9		CALIFORNIA LEGISLATURE 20192020 REGULAR SESSION
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12	11		Assembly Bill No. 63
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14	13		Introduced by Assembly Member FongDecember 03, 2018
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16	15		Introduced by Assembly Member Fong
17	16		December 03, 2018
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19	18		An act to amend Section 8331 of the Government Code, relating to state government.
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21	20		LEGISLATIVE COUNSEL'S DIGEST
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23	22		## LEGISLATIVE COUNSEL'S DIGEST
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25	24		AB 63, as amended, Fong. State government.
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27		-	Existing law requires state agencies to make available on the internet a plain-language form through which individuals can register complaints or comments relating to the performance of those agencies.~~This bill would require require,~~ ~~if the agency furnishes information or renders services to the public, or engages in any other state~~ program or activity that involves public contact, that the plain-language form made available on the internet pursuant to these provisions to utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of an the agency. The bill would require individuals to be given the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades posted publicly on an agencys internet website by other individuals.
	26	+	Existing law requires state agencies to make available on the Internet internet a plain-language form through which individuals can register complaints or comments relating to the performance of those agencies.Digest Key Vote: MAJORITY Appropriation: NO Fiscal Committee: NOYES Local Program: NO
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29		-	Existing law requires state agencies to make available on the internet a plain-language form through which individuals can register complaints or comments relating to the performance of those agencies.
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31		-	This bill would require require, if the agency furnishes information or renders services to the public, or engages in any other state program or activity that involves public contact, that the plain-language form made available on the internet pursuant to these provisions to utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of an the agency. The bill would require individuals to be given the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades posted publicly on an agencys internet website by other individuals.
	28	+	Existing law requires state agencies to make available on the Internet internet a plain-language form through which individuals can register complaints or comments relating to the performance of those agencies.
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33	30		## Digest Key
34	31
35	32		## Bill Text
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37		-	The people of the State of California do enact as follows:SECTION 1. Section 8331 of the Government Code is amended to read:8331. (a) (1) State agencies shall make available on the Internet, ~~internet,~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The If the agency directly furnishes information or renders services to the public, including, but not limited to, providing public safety, protection, or prevention services, administering state benefits, implementing public programs, managing public resources or facilities, or holding public hearings, or engages in any other state program or activity that involves public contact, the plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and ~~and, if applicable,~~ the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet ~~internet~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet ~~internet~~ shall, to the extent feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet. ~~internet.~~(B) That many public libraries provide Internet ~~internet~~ access.(2) Include on the ~~Internet~~ internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet ~~internet~~ or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet ~~internet~~ access to their patrons.(2) Advertise that they provide ~~Internet~~ internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
	34	+	The people of the State of California do enact as follows:SECTION 1. Section 8331 of the Government Code is amended to read:8331. (a) (1) State agencies shall make available on the Internet, on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet shall, to the extent feasible: feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet.(B) That many public libraries provide Internet access.(2) Include on the Internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet access to their patrons.(2) Advertise that they provide Internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.SECTION 1.It is the intent of the Legislature to subsequently amend this measure to include provisions that would establish a program to allow individuals to rate the performance of state agencies.
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39	36		The people of the State of California do enact as follows:
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41	38		## The people of the State of California do enact as follows:
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43		-	SECTION 1. Section 8331 of the Government Code is amended to read:8331. (a) (1) State agencies shall make available on the Internet, ~~internet,~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The If the agency directly furnishes information or renders services to the public, including, but not limited to, providing public safety, protection, or prevention services, administering state benefits, implementing public programs, managing public resources or facilities, or holding public hearings, or engages in any other state program or activity that involves public contact, the plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and ~~and, if applicable,~~ the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet ~~internet~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet ~~internet~~ shall, to the extent feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet. ~~internet.~~(B) That many public libraries provide Internet ~~internet~~ access.(2) Include on the ~~Internet~~ internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet ~~internet~~ or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet ~~internet~~ access to their patrons.(2) Advertise that they provide ~~Internet~~ internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
	40	+	SECTION 1. Section 8331 of the Government Code is amended to read:8331. (a) (1) State agencies shall make available on the Internet, on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet shall, to the extent feasible: feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet.(B) That many public libraries provide Internet access.(2) Include on the Internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet access to their patrons.(2) Advertise that they provide Internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
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45	42		SECTION 1. Section 8331 of the Government Code is amended to read:
46	43
47	44		### SECTION 1.
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49		-	8331. (a) (1) State agencies shall make available on the Internet, ~~internet,~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The If the agency directly furnishes information or renders services to the public, including, but not limited to, providing public safety, protection, or prevention services, administering state benefits, implementing public programs, managing public resources or facilities, or holding public hearings, or engages in any other state program or activity that involves public contact, the plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and ~~and, if applicable,~~ the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet ~~internet~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet ~~internet~~ shall, to the extent feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet. ~~internet.~~(B) That many public libraries provide Internet ~~internet~~ access.(2) Include on the ~~Internet~~ internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet ~~internet~~ or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet ~~internet~~ access to their patrons.(2) Advertise that they provide ~~Internet~~ internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
	46	+	8331. (a) (1) State agencies shall make available on the Internet, on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet shall, to the extent feasible: feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet.(B) That many public libraries provide Internet access.(2) Include on the Internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet access to their patrons.(2) Advertise that they provide Internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
50	47
51		-	8331. (a) (1) State agencies shall make available on the Internet, ~~internet,~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The If the agency directly furnishes information or renders services to the public, including, but not limited to, providing public safety, protection, or prevention services, administering state benefits, implementing public programs, managing public resources or facilities, or holding public hearings, or engages in any other state program or activity that involves public contact, the plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and ~~and, if applicable,~~ the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet ~~internet~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet ~~internet~~ shall, to the extent feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet. ~~internet.~~(B) That many public libraries provide Internet ~~internet~~ access.(2) Include on the ~~Internet~~ internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet ~~internet~~ or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet ~~internet~~ access to their patrons.(2) Advertise that they provide ~~Internet~~ internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
	48	+	8331. (a) (1) State agencies shall make available on the Internet, on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet shall, to the extent feasible: feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet.(B) That many public libraries provide Internet access.(2) Include on the Internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet access to their patrons.(2) Advertise that they provide Internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
52	49
53		-	8331. (a) (1) State agencies shall make available on the Internet, ~~internet,~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The If the agency directly furnishes information or renders services to the public, including, but not limited to, providing public safety, protection, or prevention services, administering state benefits, implementing public programs, managing public resources or facilities, or holding public hearings, or engages in any other state program or activity that involves public contact, the plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and ~~and, if applicable,~~ the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet ~~internet~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet ~~internet~~ shall, to the extent feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet. ~~internet.~~(B) That many public libraries provide Internet ~~internet~~ access.(2) Include on the ~~Internet~~ internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet ~~internet~~ or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet ~~internet~~ access to their patrons.(2) Advertise that they provide ~~Internet~~ internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
	50	+	8331. (a) (1) State agencies shall make available on the Internet, on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(2) The plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.(3) Complaints, comments, and the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.(c) State agencies making a complaint form available on the Internet shall, to the extent feasible: feasible, do both of the following:(1) Advise individuals calling the state agency to lodge a complaint of both of the following:(A) The availability of the complaint form on the Internet.(B) That many public libraries provide Internet access.(2) Include on the Internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet or by telephone.(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:(1) Provide Internet access to their patrons.(2) Advertise that they provide Internet access.(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
54	51
55	52
56	53
57		-	8331. (a) (1) State agencies shall make available on the Internet, ~~internet,~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.
	54	+	8331. (a) (1) State agencies shall make available on the Internet, on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99, a plain-language form through which individuals can register complaints or comments relating to the performance of that agency. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.
58	55
59		-	(2) The If the agency directly furnishes information or renders services to the public, including, but not limited to, providing public safety, protection, or prevention services, administering state benefits, implementing public programs, managing public resources or facilities, or holding public hearings, or engages in any other state program or activity that involves public contact, the plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.
	56	+	(2) The plain-language form made available on the internet pursuant to this section shall utilize an A, B, C, D, and F grading system that individuals can use to rate their experience based upon the performance of the agency.
60	57
61		-	(3) Complaints, comments, and ~~and, if applicable,~~ the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.
	58	+	(3) Complaints, comments, and the A through F grades received by the agency shall be made publicly available on the agencys internet website. Individuals shall have the option whether to display their complaint, comment, or grade publicly among other complaints, comments, and grades made or given by other individuals posted on the agencys internet website.
62	59
63		-	(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet ~~internet~~ commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.
	60	+	(b) Any printed complaint form used by a state agency as part of the process of receiving a complaint against any licensed individual or corporation subject to regulation by that agency shall be made available by the agency on the Internet on or after commencing July 1, 2001, unless otherwise authorized by the Department of Information Technology pursuant to Executive Order D-3-99. The agency shall provide instructions on filing the complaint electronically, or on the manner in which to complete and mail the complaint form to the state agency, or both, consistent with whichever method the agency establishes for the filing of complaints.
64	61
65		-	(c) State agencies making a complaint form available on the Internet ~~internet~~ shall, to the extent feasible, do both of the following:
	62	+	(c) State agencies making a complaint form available on the Internet shall, to the extent feasible: feasible, do both of the following:
66	63
67	64		(1) Advise individuals calling the state agency to lodge a complaint of both of the following:
68	65
69		-	(A) The availability of the complaint form on the Internet. ~~internet.~~
	66	+	(A) The availability of the complaint form on the Internet.
70	67
71		-	(B) That many public libraries provide Internet ~~internet~~ access.
	68	+	(B) That many public libraries provide Internet access.
72	69
73		-	(2) Include on the ~~Internet~~ internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet ~~internet~~ or by telephone.
	70	+	(2) Include on the Internet the location at which this information may be accessed in the telephone directory in order that citizens will be aware that they may contact the state agency via the Internet or by telephone.
74	71
75	72		(d) Public libraries, to the extent permitted through donations and other means, may do each of the following:
76	73
77		-	(1) Provide ~~Internet~~ internet access to their patrons.
	74	+	(1) Provide Internet access to their patrons.
78	75
79		-	(2) Advertise that they provide Internet ~~internet~~ access.
	76	+	(2) Advertise that they provide Internet access.
80	77
81	78		(e) Notwithstanding subdivision (a) of Section 11000, state agency as used in this section includes the California State University.
	79	+
	80	+
	81	+
	82	+	It is the intent of the Legislature to subsequently amend this measure to include provisions that would establish a program to allow individuals to rate the performance of state agencies.