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General Assembly Substitute Bill No. 453
January Session, 2019
AN ACT ESTABLISHING A DEPARTMENT OF CHIL DREN AND
FAMILIES OMBUDSMAN O FFICE.
Be it enacted by the Senate and House of Representatives in General
Assembly convened:
Section 1. (NEW) (Effective July 1, 2019) (a) There is established an 1
independent ombudsman office within the Office of Governmental 2
Accountability. Such office is responsible for receiving, investigating 3
and making recommendations for the resolution of complaints 4
regarding services rendered by and affecting individuals under the 5
care and custody of the Department of Children and Families or of any 6
public or private agency with which the department has contracted for 7
the provision of services. 8
(b) The director of the ombudsman office shall be appointed by the 9
Governor, in accordance with the provisions of sections 4-5 to 4-8, 10
inclusive, of the general statutes. 11
(c) The director of the ombudsman office shall prepare and maintain 12
a record of all complaints received by the office. Such record shall 13
include, but not be limited to, (1) a description of the complaint 14
received by the office, (2) information concerning any investigation 15
undertaken by the office in response to a complaint and the findings of 16
such investigation, (3) any recommendations made to the 17
Commissioner of Children and Families for the resolution of a 18
complaint, and (4) any response from the commissioner regarding 19
such recommendations. Any such record shall be made available to the 20 Substitute Bill No. 453
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Office of the Child Advocate upon request. 21
This act shall take effect as follows and shall amend the following
sections:
Section 1 July 1, 2019 New section
KID Joint Favorable Subst. -LCO
APP Joint Favorable