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General Assembly Substitute Bill No. 7182
January Session, 2025
AN ACT CONCERNING ENTERTAINMENT EVENT TICKETS.
Be it enacted by the Senate and House of Representatives in General
Assembly convened:
Section 1. Section 53-289a of the general statutes is repealed and the 1
following is substituted in lieu thereof (Effective October 1, 2025): 2
(a) As used in this section: [, "service charge"] 3
(1) "Entertainment event" includes, but is not limited to, an athletic 4
competition, sporting event, concert, operatic performance or theatrical 5
performance, but does not include a movie; 6
(2) "Entertainment venue" includes, but is not limited to, an arena, 7
exhibition hall, performance hall, stadium or theater, but does not 8
include a movie theater; 9
(3) "Person" means an individual, association, corporation, limited 10
liability company, partnership, trust or other legal entity; 11
(4) "Service charge" means any additional fee or charge that is 12
designated as an "administrative fee", "service fee" or "surcharge" or by 13
using another substantially similar term; 14
(5) "Ticket reseller" means any person doing business in this state that 15
(A) resells, or facilitates the resale of, a ticket to an entertainment event 16 Substitute Bill No. 7182
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in the ordinary course of such person's business, and (B) derived at least 17
five thousand dollars in gross revenues from the resale, or the 18
facilitation of the resale, of tickets to entertainment events in the most 19
recently completed fiscal year; and 20
(6) "Ticket seller" means any person doing business in this state that 21
(A) sells, or facilitates the sale of, a ticket to an entertainment event in 22
the ordinary course of such person's business, and (B) derived at least 23
five thousand dollars in gross revenues from the sale, or the facilitation 24
of the sale, of tickets to entertainment events in the most recently 25
completed fiscal year. 26
(b) No [person] ticket seller or ticket reseller shall advertise the prices 27
of tickets to any entertainment event for which a service charge is 28
imposed, including, but not limited to, any [place of amusement, arena, 29
stadium, theater, performance, sport, exhibition or athletic contest 30
given] entertainment venue in this state [for] at which a service charge 31
is imposed for the sale of a ticket at [the site of the event] such 32
entertainment venue, without conspicuously disclosing in such 33
advertisement, whether displayed at [the site of the event] such 34
entertainment venue or elsewhere, the total price for each ticket and 35
[what] which portion of each ticket price, stated in a dollar amount, 36
represents a service charge. 37
(c) (1) If a price is charged for admission to [a place of] an 38
entertainment venue, the operator of the [place of] entertainment venue 39
shall print, endorse or otherwise disclose on the face of each ticket to an 40
entertainment event at such [place of] entertainment [(1)] venue (A) the 41
price established for such ticket, or [(2)] (B) if such operator, or such 42
operator's agent, sells or resells such ticket, including at auction, the 43
final price of such ticket. 44
(2) No operator of an entertainment venue, or agent of an operator of 45
an entertainment venue, shall enter into an agreement with a ticket 46
seller or ticket reseller that provides the ticket seller or ticket reseller 47
with the exclusive right to sell or resell tickets to entertainment events 48 Substitute Bill No. 7182
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at the entertainment venue. 49
(d) (1) [Any person that] Each ticket seller or ticket reseller that 50
advertises or facilitates the sale or resale of a ticket to an entertainment 51
event shall (A) disclose the total price of such ticket, which total price 52
shall include all service charges required to purchase such ticket, and 53
(B) disclose, in a clear and conspicuous manner, to the purchaser of such 54
ticket the portion of the total ticket price, expressed as a dollar amount, 55
that is attributable to service charges charged to such purchaser for such 56
ticket. 57
(2) The disclosures required under subdivision (1) of this subsection 58
shall be displayed [in the ticket listing before the ticket is selected for 59
purchase. The total ticket price] when the ticket is initially offered for 60
sale or resale to purchasers and the displayed prices shall not increase 61
during the period beginning when a ticket is [selected for purchase] 62
initially offered for sale or resale to purchasers and ending when a ticket 63
is purchased, except a reasonable service charge may be charged for 64
delivery of a nonelectronic ticket if (A) such service charge is based on 65
the delivery method selected by the ticket purchaser, and (B) such 66
service charge is disclosed to such purchaser before such purchaser 67
purchases such ticket. 68
(3) No disclosure required under this subsection shall be (A) false or 69
misleading, (B) presented more prominently than the total ticket price, 70
or (C) displayed in a font size that is as large or larger than the font size 71
in which the total ticket price is displayed. 72
[(e) A movie shall not be deemed to constitute an entertainment event 73
for the purposes of this section.] 74
(e) (1) Each ticket seller that sells, or ticket reseller that resells, a ticket 75
to a live entertainment event shall (A) if the live entertainment event is 76
cancelled, provide a refund to the purchaser (i) in an amount that is 77
equal to the total price of such ticket, which total price shall include all 78
service charges that were charged to purchase such ticket except for any 79
reasonable service charge that was charged for delivery of a 80 Substitute Bill No. 7182
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nonelectronic ticket, and (ii) not later than thirty days following 81
cancellation of such live entertainment event, and (B) disclose, in a clear 82
and conspicuous manner, to each purchaser of a ticket to the live 83
entertainment event that such purchaser is entitled to a refund in the 84
amount and within the thirty-day period set forth in subparagraph (A) 85
of this subdivision if such live entertainment event is cancelled. 86
(2) The disclosure required under subparagraph (B) of subdivision (1) 87
of this subsection shall be displayed to each purchaser of a ticket to a 88
live entertainment event before such purchaser purchases such ticket. 89
(f) The Commissioner of Consumer Protection may adopt 90
regulations, in accordance with the provisions of chapter 54, to 91
implement the provisions of this section. 92
(g) A violation of any provision of subsections (b) to (e), inclusive, of 93
this section shall constitute an unfair or deceptive act or practice in the 94
conduct of trade or commerce pursuant to subsection (a) of section 42-95
110b. 96
This act shall take effect as follows and shall amend the following
sections:
Section 1 October 1, 2025 53-289a
Statement of Legislative Commissioners:
In Subsec. (d)(1), "Any [person] ticket" was changed to "[Any person
that] Each ticket" for clarity; in Subsec. (e)(1)(A), "if the live
entertainment event is cancelled," was added after "(A)" for clarity; and
in Subsec. (g), "subsections (b) to (e), inclusive, of" was added before
"this section" for consistency with standard drafting conventions.
GL Joint Favorable Subst.