District Of Columbia 2023-2024 Regular Session

District Of Columbia Council Bill B25-0037 Compare Versions

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8-AN ACT
9-
10-_____________
11-
12-IN THE COUNCIL OF THE DISTRICT OF COLUMBIA
13-
14-______________________
15-
16-
17-To amend the Department of Insurance and Securities Regulation Establishment Act of 1996 to
18-prevent abusive acts or practices related to student education loans and private education
19-loans, require the creation of a revised Student Loan Borrower Bill of Rights by January
20-1, 2025, clarify that student loan servicers under contract with the United States
21-Department of Education shall be automatically issued a limited student loan servicing
22-license upon meeting certain criteria, clarify the rights and obligations regarding denials
23-of applications for approval, prescribe prohibited conduct on the part of student loan
24-servicers and private education lenders, assign duties to student loan servicers and private
25-education lenders, establish responsibilities of private education lenders regarding
26-disability discharge and cosigner release, authorize the Attorney General to bring an
27-action for a violation of certain provisions, and make a conforming amendment.
28-
29-BE IT ENACTED BY THE COUNCIL OF THE DISTRICT OF COLUMBIA, That this
30-act may be cited as the “New Student Loan Borrower Bill of Rights Amendment Act of 2024”.
31-
32-Sec. 2. The Department of Insurance and Securities Regulation Establishment Act of
33-1996, effective May 21, 1997 (D.C. Law 11-268; D.C. Official Code § 31-101 et seq.), is
34-amended as follows:
35-(a) Section 2 (D.C. Official Code § 31-101) is amended as follows:
36-(1) Paragraph (1) is redesignated as paragraph (1A).
37-(2) A new paragraph (1) is added to read as follows:
38-“(1) “Abusive act or practice” means an act or practice that:
39-“(A) Materially interferes with the ability of a student loan borrower to
40-understand a term or condition of a student education loan or private education loan;
41-“(B) Takes unreasonable advantage of:
42-“(i) A lack of understanding on the part of a student loan borrower
43-of the material risks, costs, or conditions of a student education loan or private education loan;
44-“(ii) The inability of a student loan borrower to protect the interests
45-of the student loan borrower when selecting or using:
46-“(I) A student education loan or private education loan; or ENROLLED ORIGINAL
8+A BILL 1
9+ 2
10+25-37 3
11+ 4
12+IN THE COUNCIL OF THE DISTRICT OF COLUMBIA 5
13+ 6
14+______________________ 7
15+ 8
16+ 9
17+To amend the Department of Insurance and Securities Regulation Establishment Act of 1996 to 10
18+prevent abusive acts or practices related to student education loans and private education 11
19+loans, require the creation of a revised Student Loan Borrower Bill of Rights by January 12
20+1, 2025, to clarify that student loan servicers under contract with the United States 13
21+Department of Education shall be automatically issued a limited student loan servicing 14
22+license upon meeting certain criteria, to clarify the rights and obligations regarding 15
23+denials of applications for approval, to prescribe prohibited conduct on the part of student 16
24+loan servicers and private education lenders, to assign duties to student loan servicers and 17
25+private education lenders, to establish responsibilities of private education lenders 18
26+regarding disability discharge and cosigner release, to authorize the Attorney General to 19
27+bring an action for a violation of certain provisions, and to make a conforming 20
28+amendment. 21
29+ 22
30+BE IT ENACTED BY THE COUNCIL OF THE DISTRICT OF COLUMBIA, That this 23
31+act may be cited as the “New Student Loan Borrower Bill of Rights Amendment Act of 2024”. 24
32+Sec. 2. The Department of Insurance and Securities Regulation Establishment Act of 25
33+1996, effective May 21, 1997 (D.C. Law 11-268; D.C. Official Code § 31-101 et seq.), is 26
34+amended as follows: 27
35+(a) Section 2 (D.C. Official Code § 31-101) is amended as follows: 28
36+(1) A new paragraph (1A) is added to read as follows: 29
37+“(1A) “Abusive act or practice” means an act or practice that: 30 ENGROSSED ORIGINAL
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53-“(II) A feature, term, or condition of a student education
54-loan or private education loan; or
55-“(iii) The reasonable reliance by the student loan borrower on a
56-person engaged in servicing a student education loan or private education loan to act in the
57-interests of the borrower; or
58-“(C) Misrepresents the amount, nature, or terms of any fee or payment due
59-or claimed to be due on a student education loan or private education loan, the terms and
60-conditions of the student education loan agreement or private education loan agreement or the
61-student loan borrower's obligations under the student education loan or private education loan.”.
62-(2) A new paragraph (2A) is added to read as follows:
63-“(2A)(A) “Cosigner” means an individual who is liable for the obligation of a
64-student loan borrower without compensation, regardless of how the individual is designated in
65-the contract or instrument with respect to that obligation, including an obligation under a private
66-education loan extended to consolidate a student loan borrower’s pre-existing student loans.
67- “(B) The term includes an individual whose signature is requested as a
68-condition to grant credit or to forbear on collection, but does not include a spouse of a student
69-loan borrower, the signature of whom is needed to perfect the security interest in a loan.”.
70-(3) New paragraphs (6C), (6D), (6E), (6F), and (6G) are added to read as follows:
71-“(6C) “Overpayment” means a payment on a student education loan or private
72-education loan in excess of the monthly amount due from the student loan borrower on a student
73-education loan or private education loan.
74-“(6D) “Partial payment” means a payment on a student education loan account
75-that contains multiple individual loans in an amount less than the amount necessary to satisfy the
76-outstanding payment due on all loans in the student education loan account.
77-“(6E)(A) “Postsecondary education expense” means an expense related to
78-enrollment in or attendance at a postsecondary education institution regardless of whether the
79-debt incurred by a student to pay those expenses is owed to the provider of postsecondary
80-education whose school, program, or facility the student attends.
81- (B) For the purpose of this paragraph, the term “postsecondary”
82-has the same meaning as that term is defined in section 201(12B) of the Education Licensure
83-Commission Act of 1976, effective April 6, 1977 (D.C. Law 1-104; D.C. Official Code § 38-
84-1302(12B)).
85-“(6F) “Private education lender” means a person engaged in the business of
86-securing, making, or extending private education loans, or a holder of a private education loan.
87-The term does not include, to the extent preempted by federal law:
88-“(A) A bank or credit union;
89-“(B) A wholly owned subsidiary of a bank or credit union; or
90-“(C) An operating subsidiary of a bank or credit union where each owner
91-of the operating subsidiary is wholly owned by the same bank or credit union. ENROLLED ORIGINAL
44+“(A) Materially interferes with the ability of a student loan borrower to 31
45+understand a term or condition of a student education loan or private education loan; 32
46+“(B) Takes unreasonable advantage of: 33
47+“(i) A lack of understanding on the part of a student loan borrower 34
48+of the material risks, costs, or conditions of a student education loan or private education loan; 35
49+“(ii) The inability of a student loan borrower to protect the interests 36
50+of the student loan borrower when selecting or using: 37
51+“(I) A student education loan or private education loan; or 38
52+“(II) A feature, term, or condition of a student education 39
53+loan or private education loan; or 40
54+“(iii) The reasonable reliance by the student loan borrower on a 41
55+person engaged in servicing a student education loan or private education loan to act in the 42
56+interests of the borrower; or 43
57+“(C) Misrepresents the amount, nature, or terms of any fee or payment due 44
58+or claimed to be due on a student education loan or private education loan, the terms and 45
59+conditions of the student education loan agreement or private education loan agreement or the 46
60+student loan borrower's obligations under the student education loan or private education loan.”. 47
61+(2) A new paragraph (2A) is added to read as follows: 48
62+“(2A)(A) “Cosigner” means an individual who is liable for the obligation of a 49
63+student loan borrower without compensation, regardless of how the individual is designated in 50 ENGROSSED ORIGINAL
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98-“(6G)(A) “Private education loan” means an extension of credit that is not made,
99-insured, or guaranteed under Title IV of the Higher Education Act of 1965 (20 U.S.C. § 1070 et
100-seq.), and is extended to a consumer expressly, in whole or in part, for postsecondary education
101-expenses regardless of whether the loan is provided by the educational institution that the student
102-attends.
103- “(B) The term does not include:
104- “(i) Open-end credit or any loan that is secured by real property or
105-a dwelling; or
106- “(ii) An extension of credit in which the covered educational
107-institution is the creditor if the term is 90 days or less or an interest rate will not be applied to the
108-credit balance and the term of the extension of credit is one year or less, even if the credit is
109-payable in more than 4 installments.
110-(4) Paragraph (9) is amended to read as follows:
111-“(9) “Student loan borrower” means a resident of the District of Columbia who
112-has received or agreed to pay a student education loan or a private education loan to fund his or
113-her postsecondary education.”.
114-(5) A new paragraph (13) is added to read as follows:
115-“(13) “Total and permanent disability” is the condition of an individual who:
116-“(A) Has been determined by the United State Secretary of Veterans
117-Affairs to be unemployable due to a service-connected disability; or
118-“(B) Is unable to engage in any substantial gainful activity by reason of
119-any medically determinable physical or mental impairment that can be expected to result in
120-death, has lasted for a continuous period of not less than 12 months, or can be expected to last for
121-a continuous period of not less than 12 months.”.
122-(b) Section 7a(c)(10) (D.C. Official Code § 31-106.01(c)(10)) is amended to read as
123-follows:
124-“(10) By January 1, 2025, develop an updated consumer-facing student loan borrower bill
125-of rights, and make it available on the Department’s website.”.
126-(c) Section 7b (D.C. Official Code § 31-106.02) is amended as follows:
127-(1) Subsection (c) is amended as follows:
128-(A) Paragraph (1)(B) is amended by striking the phrase “Application fees
129-and other fees” and inserting the phrase “Application fees, investigation fees, and other fees” in
130-its place.
131-(B) A new paragraph (3) is added to read as follows:
132-“(3) The Commissioner shall automatically issue a limited, irrevocable license to
133-a person or entity servicing a student education loan under contract with the United States
134-Department of Education provided that:
135-“(A)(i), A person or entity seeking to act within the District of Columbia
136-as a student loan servicer is exempt from the application procedures established pursuant to this ENROLLED ORIGINAL
70+the contract or instrument with respect to that obligation, including an obligation under a private 51
71+education loan extended to consolidate a student loan borrower’s pre-existing student loans. 52
72+ “(B) The term includes an individual whose signature is requested as a 53
73+condition to grant credit or to forbear on collection, but does not include a spouse of a student 54
74+loan borrower, the signature of whom is needed to perfect the security interest in a loan.”. 55
75+(3) New paragraphs (6C), (6D), (6E), (6F), and (6G) are added to read as follows: 56
76+“(6C) “Overpayment” means a payment on a student education loan or private 57
77+education loan in excess of the monthly amount due from the student loan borrower on a student 58
78+education loan or private education loan. 59
79+“(6D) “Partial payment” means a payment on a student education loan account 60
80+that contains multiple individual loans in an amount less than the amount necessary to satisfy the 61
81+outstanding payment due on all loans in the student education loan account. 62
82+“(6E)(A) “Postsecondary education expense” means an expense related to 63
83+enrollment in or attendance at a postsecondary education institution regardless of whether the 64
84+debt incurred by a student to pay those expenses is owed to the provider of postsecondary 65
85+education whose school, program, or facility the student attends. 66
86+ (B) For the purpose of this paragraph, the term “postsecondary” 67
87+has the same meaning as that term is defined in section 201(12B) of the Education Licensure 68
88+Commission Act of 1976, effective April 6, 1977 (D.C. Law 1-104; D.C. Official Code § 38-69
89+1302(12B)). 70 ENGROSSED ORIGINAL
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143-subsection, other than the requirements of paragraphs (1)(B) and (1)(D) of this subsection, to the
144-extent that the student loan servicing performed is conducted pursuant to a contract awarded by
145-the United States Secretary of Education under 20 U.S.C. § 1087f.
146- “(ii) The Commissioner shall prescribe the procedure to document
147-eligibility for the exemption and maintain records documenting each person and entity issued a
148-license pursuant to this paragraph.
149-“(B) A person or entity meeting the criteria set forth in subparagraph (A)
150-of this paragraph shall be issued a license by the Commissioner for the student loan servicing of
151-student education loans under contract with the United States Department of Education and shall
152-be deemed by the Commissioner to have met all the requirements established by subparagraphs
153-(1)(A) and (C) of this subsection.
154-“(C) The provisions of subsection (h) of this section shall not apply to a
155-person or entity issued a limited license pursuant to this section to the extent that the person or
156-entity is servicing a federal student education loan.
157-“(D)(i) A person or entity issued a license pursuant to this section shall
158-provide the Commissioner with written notice within 7 days following the notification of the
159-expiration, revocation, or termination of any contract awarded by the United States Secretary of
160-Education under 20 U.S.C § 1087f (“written notice”).
161- “(ii) After providing the written notice required by sub-
162-subparagraph (i) of this subparagraph, the person or entity shall have 30 days to satisfy all the
163-requirements established under this section in order to continue to act within the District of
164-Columbia as a student loan servicer for federal student education loans.
165- “(iii) At the expiration of the 30-day period provided in sub-
166-subparagraph (ii) of this subparagraph, if the person or entity has not satisfied the requirements
167-established pursuant to this section, the Commissioner shall immediately suspend any license
168-granted under this section.
169-“(E) In the case of student loan servicing that is not conducted pursuant to
170-a contract awarded by the United States Secretary of Education under 20 U.S.C. § 1087f, nothing
171-in this section shall prevent the Commissioner from issuing an order to temporarily or
172-permanently prohibit a person or entity from acting as a student loan servicer.
173-“(F) In the case of student loan servicing conducted pursuant to a contract
174-awarded by the United States Secretary of Education under 20 U.S.C § 1087f, nothing in this
175-section shall prevent the Commissioner from issuing a cease-and-desist order or an injunction
176-against a student loan servicer to cease activities in violation of this act or D.C. Official Code
177-§28-3901 et seq.”.
178-(2) Subsection (g)(1)(C) is amended by striking the phrase “The Commissioner
179-may deny an application for renewal” and inserting the phrase “Except as provided under
180-subsection (c)(3) of this section, the Commissioner may deny an application for renewal” in its
181-place. ENROLLED ORIGINAL
96+“(6F) “Private education lender” means a person engaged in the business of 71
97+securing, making, or extending private education loans, or a holder of a private education loan. 72
98+The term does not include, to the extent preempted by federal law: 73
99+“(A) A bank or credit union; 74
100+“(B) A wholly owned subsidiary of a bank or credit union; or 75
101+“(C) An operating subsidiary of a bank or credit union where each owner 76
102+of the operating subsidiary is wholly owned by the same bank or credit union. 77
103+“(6G)(A) “Private education loan” means an extension of credit that is not made, 78
104+insured, or guaranteed under Title IV of the Higher Education Act of 1965 (20 U.S.C. § 1070 et 79
105+seq.), and is extended to a consumer expressly, in whole or in part, for postsecondary education 80
106+expenses regardless of whether the loan is provided by the educational institution that the student 81
107+attends. 82
108+ “(B) The term does not include: 83
109+ “(i) Open-end credit or any loan that is secured by real property or 84
110+a dwelling; or 85
111+ “(ii) An extension of credit in which the covered educational 86
112+institution is the creditor if the term is 90 days or less or an interest rate shall not be applied to 87
113+the credit balance and the term of the extension of credit is one year or less, even if the credit is 88
114+payable in more than 4 installments. 89
115+(4) Paragraph (9) is amended to read as follows: 90 ENGROSSED ORIGINAL
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188-(3) A new subsection (k) is added to read as follows:
189-“(k) In a format prescribed by the Commissioner, a licensee shall maintain the
190-contact information for the Department and the Ombudsman, as defined in section 2(6B), on the
191-licensee’s website.”.
192-(d) New sections 7b-1, 7b-2, 7b-3, 7b-4, and 7b-5 are added to read as follows:
193-“Sec. 7b-1. Prohibited conduct – student loan servicers.
194-“(a) No student loan servicer shall:
195-“(1) Directly or indirectly employ any scheme, device, or artifice to defraud a
196-student loan borrower;
197-“(2) Directly or indirectly employ any scheme, device, or artifice to mislead a
198-student loan borrower;
199-“(3) Engage in any unfair or deceptive practice toward any person or misrepresent
200-or omit any material information in connection with the servicing of a student education loan,
201-including an abusive act and practice;
202-“(4) Obtain property by fraud;
203-“(5) Obtain property by misrepresentation;
204-“(6) Misapply student education loan payments to the outstanding balance of a
205-student education loan;
206-“(7) Provide inaccurate information to a credit bureau, harming a student loan
207-borrower's creditworthiness;
208-“(8) Fail to report both the favorable and unfavorable payment history of the
209-student loan borrower to a nationally recognized consumer credit bureau at least annually if the
210-student loan servicer regularly reports information to a credit bureau;
211-“(9) Refuse to communicate with an authorized representative of the student loan
212-borrower who provides a written authorization signed by the student loan borrower; except, that
213-the student loan servicer may adopt procedures reasonably related to verifying that the
214-representative is authorized to act on behalf of the student loan borrower;
215-“(10) Make a false statement or make an omission of a material fact in connection
216-with any information or report filed with a governmental agency or in connection with any
217-investigation conducted by the Commissioner or another governmental agency;
218-“(11) Fail to respond within 15 business days to a communication from the
219-Department, or the Office of the Attorney General, or within such shorter reasonable period of
220-time as may be requested by the Department or the Attorney General; or
221-“(12)(A) Fail to respond within 15 business days to a consumer complaint
222-submitted to the student loan servicer by the Department or the Office of the Attorney General.
223- “(B) A student loan servicer may request additional time to respond to the
224-complaint, up to a maximum of 45 business days, provided that the request is accompanied by an
225-explanation as to why additional time is reasonable and necessary.
226-“Sec. 7b-2. Affirmative duties – student loan servicers. ENROLLED ORIGINAL
122+“(9) “Student loan borrower” means a resident of the District of Columbia who 91
123+has received or agreed to pay a student education loan or a private education loan to fund his or 92
124+her postsecondary education.”. 93
125+(5) A new paragraph (13) is added to read as follows: 94
126+“(13) “Total and permanent disability” is the condition of an individual who: 95
127+“(A) Has been determined by the United State Secretary of Veterans 96
128+Affairs to be unemployable due to a service-connected disability; or 97
129+“(B) Is unable to engage in any substantial gainful activity by reason of 98
130+any medically determinable physical or mental impairment that can be expected to result in 99
131+death, has lasted for a continuous period of not less than 12 months, or can be expected to last for 100
132+a continuous period of not less than 12 months.”. 101
133+(b) Section 7a(c)(10) (D.C. Official Code § 31-106.01(c)(10)) is amended to read as 102
134+follows: 103
135+“(10) By January 1, 2025, develop an updated consumer-facing student loan borrower bill 104
136+of rights, and make it available on the Department’s website.”. 105
137+(c) Section 7b (D.C. Official Code § 31-106.02) is amended as follows: 106
138+(1) Subsection (c) is amended as follows: 107
139+(A) Paragraph (1)(B) is amended by striking the phrase “Application fees 108
140+and other fees” and inserting the phrase “Application fees, investigation fees, and other fees” in 109
141+its place. 110 ENGROSSED ORIGINAL
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233-“(a) Except as otherwise provided pursuant to federal law or a student education loan
234-agreement, a student loan servicer shall:
235-“(1) Respond to any written inquiry from a student loan borrower or the
236-representative of a student loan borrower by:
237-“(A) Acknowledging receipt of the inquiry within 10 business days; and
238-“(B) Providing information relating to the inquiry, and, if applicable, the
239-action the student loan servicer will take to correct the account or an explanation of the student
240-loan servicer's determination that the borrower's account is correct within 30 business days,
241-including copies of all information and account information used by the student loan servicer in
242-reaching the determination.
243-“(2) Inquire of a student loan borrower who has an overpayment on how the
244-student loan borrower wants to apply the overpayment to a student education loan. A student
245-loan borrower's instruction on how to apply an overpayment to a student education loan shall
246-stay in effect for any future overpayments during the term of the student education loan until the
247-borrower provides different instructions.
248-“(3)(A) In the absence of direction provided by a student loan borrower pursuant
249-to paragraph (2) of this subsection, allocate an overpayment on a student loan account in a
250-manner that reduces the total cost of the student loan, including principal and balance, interest,
251-and fees.
252- “(B) A student loan servicer shall be deemed to meet the requirements of
253-this paragraph if the servicer allocates the overpayment to the loan with the highest interest rate
254-on the student loan borrower’s account, unless the student loan borrower specifies otherwise.
255-“(4)(A) In the absence of direction provided by a student loan borrower pursuant
256-to paragraph (2) of this subsection, apply partial payments in a manner that minimizes late fees
257-and negative credit reporting.
258- “(B) If there are multiple loans on a student loan borrower’s account with
259-an equal stage of delinquency, apply the partial payment in a way that satisfies as many
260-individual loan payments as possible on a student loan borrower's account.
261-“(b) Except as otherwise provided by federal law or regulation, the following
262-requirements shall be applicable to a student loan servicer in the event of the sale, assignment, or
263-other transfer of the servicing of a student education loan that results in a change in the identity
264-of the student loan servicer to whom a student loan borrower is required to send payments or
265-direct any communication concerning the student education loan:
266-“(1)(A) As a condition of a sale, an assignment, or any other transfer of the
267-servicing of a student education loan, a student loan servicer shall require the new student loan
268-servicer to honor all benefits originally represented as available to a student loan borrower during
269-the repayment of the student education loan and preserve the availability of those benefits,
270-including any benefits for which the student loan borrower has not yet qualified. ENROLLED ORIGINAL
148+(B) A new paragraph (3) is added to read as follows: 111
149+“(3) The Commissioner shall automatically issue a limited, irrevocable license to 112
150+a person or entity servicing a student education loan under contract with the United States 113
151+Department of Education provided that: 114
152+“(A)(i), A person or entity seeking to act within the District of Columbia 115
153+as a student loan servicer is exempt from the application procedures established pursuant to this 116
154+subsection, other than the requirements of paragraphs (1)(B) and (1)(D) of this subsection, to the 117
155+extent that the student loan servicing performed is conducted pursuant to a contract awarded by 118
156+the United States Secretary of Education under 20 U.S.C. § 1087f. 119
157+ “(ii) The Commissioner shall prescribe the procedure to document 120
158+eligibility for the exemption and maintain records documenting each person and entity issued a 121
159+license pursuant to this paragraph. 122
160+“(B) A person or entity meeting the criteria set forth in subparagraph (A) 123
161+of this paragraph shall be issued a license by the Commissioner for the student loan servicing of 124
162+student education loans under contract with the United States Department of Education and shall 125
163+be deemed by the Commissioner to have met all the requirements established by subparagraphs 126
164+(1)(A) and (C) of this subsection. 127
165+“(C) The provisions of subsection (h) of this section shall not apply to a 128
166+person or entity issued a limited license pursuant to this section to the extent that the person or 129
167+entity is servicing a federal student education loan. 130 ENGROSSED ORIGINAL
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277- “(B) If a student loan servicer is not also the loan holder or is not acting on
278-behalf of the loan holder, the student loan servicer satisfies the requirement established by this
279-paragraph by providing the new student loan servicer with the information necessary for the new
280-student loan servicer to honor all benefits originally represented as available to a student loan
281-borrower during the repayment of the student education loan and preserve the availability of the
282-benefits, including any benefits for which the student loan borrower has not yet qualified.
283-“(2) A student loan servicer shall transfer to the new student loan servicer for the
284-student education loan all information regarding the student loan borrower, the account of the
285-student loan borrower, and the student education loan of the student loan borrower. The
286-information shall include the repayment status of the student loan borrower and any benefits
287-associated with the student education loan of the borrower.
288-“(3) The student loan servicer shall complete the transfer of information required
289-pursuant to paragraph (2) of this subsection within 45 calendar days after the sale, assignment, or
290-other transfer of the servicing of the student education loan.
291-“(4) The transferring student loan servicer shall notify affected student loan
292-borrowers of the sale, assignment, or other transfer of the servicing of the student education loan
293-at least 7 days before the next payment on the loan is due, which notice shall include:
294-“(A) The identity of the new student loan servicer;
295-“(B) The effective date of the transfer of the student loan borrower’s
296-student education loan to the new student loan servicer;
297-“(C) The date on which the existing student loan servicer will no longer
298-accept payments and whether and by when any action will need to be taken to update auto-debit
299-payments; and
300-“(D) The contact information for the new student loan servicer, including
301-phone number, email address, mailing address, and fax number.
302-“(c) A student loan servicer who obtains the right to service a student education loan shall
303-adopt policies and procedures to verify that the student loan servicer has received all information
304-regarding the student loan borrower, the account of the student loan borrower, and the student
305-education loan of the student loan borrower, including the repayment status of the student loan
306-borrower and any benefits associated with the student education loan of the student loan
307-borrower.
308-“(d) A student loan servicer shall evaluate a student loan borrower for eligibility for an
309-income-driven repayment program prior to placing the student loan borrower in forbearance or
310-default if an income-driven repayment program is available to the student loan borrower.
311-“Sec. 7b-3. Prohibited acts – private education lenders.
312-“(a)(1) A private education loan executed after the applicability date of this section shall
313-not include a provision that permits the private education lender to accelerate, in whole or in part,
314-payments on a private education loan except in cases of payment default or place any loan or
315-account into default or accelerate a loan for any reason other than for payment default. ENROLLED ORIGINAL
174+“(D)(i) A person or entity issued a license pursuant to this section shall 131
175+provide the Commissioner with written notice within 7 days following the notification of the 132
176+expiration, revocation, or termination of any contract awarded by the United States Secretary of 133
177+Education under 20 U.S.C § 1087f (“written notice”). 134
178+ “(ii) After providing the written notice required by sub-135
179+subparagraph (i) of this subparagraph, the person or entity shall have 30 days to satisfy all the 136
180+requirements established under this section in order to continue to act within the District of 137
181+Columbia as a student loan servicer for federal student education loans. 138
182+ “(iii) At the expiration of the 30-day period provided in sub-139
183+subparagraph (ii) of this subparagraph, if the person or entity has not satisfied the requirements 140
184+established pursuant to this section, the Commissioner shall immediately suspend any license 141
185+granted under this section. 142
186+“(E) In the case of student loan servicing that is not conducted pursuant to 143
187+a contract awarded by the United States Secretary of Education under 20 U.S.C. § 1087f, nothing 144
188+in this section shall prevent the Commissioner from issuing an order to temporarily or 145
189+permanently prohibit a person or entity from acting as a student loan servicer. 146
190+“(F) In the case of student loan servicing conducted pursuant to a contract 147
191+awarded by the United States Secretary of Education under 20 U.S.C § 1087f, nothing in this 148
192+section shall prevent the Commissioner from issuing a cease-and-desist order or an injunction 149 ENGROSSED ORIGINAL
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322-“(2) A private education loan executed prior to the applicability date of this
323-section shall permit the private education lender to accelerate payments only if the promissory
324-note or private education loan agreement explicitly authorizes an acceleration and only for the
325-reasons stated in the note or agreement.
326-“(3) In the event of the death of a cosigner, the lender shall not attempt to collect
327-against the cosigner’s estate other than for payment default.
328-“(4) Upon receiving notification of the death or bankruptcy of a cosigner, when
329-the private education loan is not more than 60 days delinquent at the time of the notification, the
330-private education lender shall not change any terms or benefits under the promissory note,
331-repayment schedule, repayment terms, or monthly payment amount or any other provision
332-associated with the private education loan.
333-“(5) A private education lender shall not place any private education loan or
334-account into default or accelerate a private education loan while a student loan borrower is
335-seeking a loan modification or enrollment in a flexible repayment plan; except, that a private
336-education lender may place a private education loan or account into default or accelerate a
337-private education loan for payment default 90 days after the student loan borrower’s default.
338-“(b) A private education lender shall not:
339-“(1) Directly or indirectly employ any scheme, device, or artifice to defraud a
340-student loan borrower;
341-“(2) Directly or indirectly employ any scheme, device, or artifice to mislead a
342-student loan borrower;
343-“(3) Engage in any unfair or deceptive practice toward any person or misrepresent
344-or omit any material information in connection with the servicing of a private education loan,
345-including, abusive acts and practices;
346-“(4) Obtain property by fraud;
347-“(5) Obtain property by misrepresentation;
348-“(6) Misapply private education loan payments to the outstanding balance of a
349-private education loan;
350-“(7) Provide inaccurate information to a credit bureau, thereby harming a student
351-loan borrower’s creditworthiness;
352-“(8) Fail to report both the favorable and unfavorable payment history of the
353-student loan borrower to a nationally recognized consumer credit bureau at least annually if the
354-private education lender regularly reports information to a credit bureau;
355-“(9) Refuse to communicate with an authorized representative of the student loan
356-borrower who provides a written authorization signed by the student loan borrower; except, that
357-the private education lender may adopt procedures reasonably related to verifying that the
358-representative is authorized to act on behalf of the student loan borrower; ENROLLED ORIGINAL
199+against a student loan servicer to cease activities in violation of this act or D.C. Official Code 150
200+§28-3901 et seq.”. 151
201+(2) Subsection (g)(1)(C) is amended by striking the phrase “The Commissioner 152
202+may deny an application for renewal” and inserting the phrase “Except as provided under 153
203+subsection (c)(3) of this section, the Commissioner may deny an application for renewal” in its 154
204+place. 155
205+(3) A new subsection (k) is added to read as follows: 156
206+“(k) In a format prescribed by the Commissioner, a licensee shall maintain the 157
207+contact information for the Department and the Ombudsman, as defined in section 7c(6B), on the 158
208+licensee’s website.”. 159
209+(d) New sections 7b-1, 7b-2, 7b-3, 7b-4, and 7b-5 are added to read as follows: 160
210+“Sec. 7b-1. Prohibited conduct –student loan servicers. 161
211+“(a) No student loan servicer shall: 162
212+“(1) Directly or indirectly employ any scheme, device, or artifice to defraud a 163
213+student loan borrower; 164
214+“(2) Directly or indirectly employ any scheme, device, or artifice to mislead a 165
215+student loan borrower; 166
216+“(3) Engage in any unfair or deceptive practice toward any person or misrepresent 167
217+or omit any material information in connection with the servicing of a student education loan, 168
218+including an abusive act and practice; 169 ENGROSSED ORIGINAL
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365-“(10) Make any false statement or make any omission of a material fact in
366-connection with any information or reports filed with a governmental agency or in connection
367-with any investigation conducted by the Commissioner or another governmental agency;
368-“(11) Fail to respond within 15 business days to communications from the
369-Department or the Office of the Attorney General, or within such shorter reasonable period of
370-time as may be requested by the Commissioner or the Attorney General; or
371-“(12)(A) Fail to respond within 15 business days to a consumer complaint
372-transmitted to the private education lender by the Department or the Office of the Attorney
373-General.
374- “(B) A private education lender may request additional time to respond to
375-the complaint, up to a maximum of 45 business days, provided that the request is accompanied
376-by an explanation as to why additional time is reasonable and necessary.
377-“Sec. 7b-4. Affirmative duties – private education lenders.
378-“(a) For a private education loan issued on or after the applicability date of this section:
379-“(1) A private education lender or student loan servicer acting on behalf of a
380-private education lender when notified of the total and permanent disability of a student loan
381-borrower or cosigner shall release any cosigner from the obligations under the private education
382-loan. The private education lender shall not attempt to collect a payment from a cosigner after
383-being notified of the total and permanent disability of the cosigner or borrower.
384-“(2) A private education lender shall notify a student loan borrower and cosigner
385-for a private education loan if either a cosigner or the student loan borrower is released from the
386-obligations of the private education loan under this subsection within 30 days of the release.
387-“(3) A private education lender that extends a private education loan to a student
388-loan borrower shall provide the student loan borrower an option to designate an individual to
389-have the legal authority to act on behalf of the student loan borrower with respect to the private
390-education loan in the event of the total and permanent disability of the student loan borrower.
391-“(4) In the event a cosigner is released from the obligations of a private education
392-loan pursuant to paragraph (1) of this subsection, the private education lender shall not require
393-the student loan borrower to obtain another cosigner on the private education loan obligation.
394-“(5) A private education lender shall not declare a default or accelerate the debt
395-against the student loan borrower on the sole basis of the release of the cosigner from the private
396-education loan obligation.
397-“(6) A private education lender shall when notified of the total and permanent
398-disability of a student loan borrower discharge the liability of the student loan borrower and
399-cosigner on the private education loan.
400-“(7) After receiving a notification pursuant to paragraph (1) of this subsection, the
401-private education lender shall not attempt to collect on the outstanding liability of the student
402-loan borrower or cosigner or monitor the disability status of the student loan borrower after the
403-date of discharge. ENROLLED ORIGINAL
225+“(4) Obtain property by fraud; 170
226+“(5) Obtain property by misrepresentation; 171
227+“(6) Misapply student education loan payments to the outstanding balance of a 172
228+student education loan; 173
229+“(7) Provide inaccurate information to a credit bureau, harming a student loan 174
230+borrower's creditworthiness; 175
231+“(8) Fail to report both the favorable and unfavorable payment history of the 176
232+student loan borrower to a nationally recognized consumer credit bureau at least annually if the 177
233+student loan servicer regularly reports information to a credit bureau; 178
234+“(9) Refuse to communicate with an authorized representative of the student loan 179
235+borrower who provides a written authorization signed by the student loan borrower; except, that 180
236+the student loan servicer may adopt procedures reasonably related to verifying that the 181
237+representative is authorized to act on behalf of the student loan borrower; 182
238+“(10) Make a false statement or make an omission of a material fact in connection 183
239+with any information or report filed with a governmental agency or in connection with any 184
240+investigation conducted by the Commissioner or another governmental agency; 185
241+“(11) Fail to respond within 15 business days to a communication from the 186
242+Department, or the Office of the Attorney General, or within such shorter reasonable period of 187
243+time as may be requested by the Department or the Attorney General; or 188 ENGROSSED ORIGINAL
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410-“(b) Availability of alternative repayment plans.
411-“(1) If a private education lender offers a student loan borrower flexible or
412-modified repayment options in connection with a private education loan, those flexible
413-repayment options shall be made available to all borrowers and the private education lender
414-shall:
415-“(A) Provide on its website a description of any alternative repayment
416-options offered by the private education lender for a private education loan; and
417-“(B) Establish policies and procedures to facilitate evaluation of private
418-education loan flexible repayment option requests, including providing accurate information
419-regarding any private education loan alternative repayment options that may be available to the
420-student loan borrower through a promissory note or that may have been marketed to the student
421-loan borrower through marketing materials.
422-“(2) A private education lender or a student loan servicer acting on behalf of a
423-private education lender shall consistently present and offer flexible or modified private
424-education loan repayment options to student loan borrowers with similar financial circumstances,
425-if the private education lender offers such repayment options.
426-“(c)(1) Prior to the extension of a private education loan that requires a cosigner, a private
427-education lender shall deliver the following information to the cosigner:
428-“(A) How the private education loan obligation shall appear on the
429-cosigner’s credit;
430-“(B) How the cosigner shall be notified if the private education loan
431-becomes delinquent, including how the cosigner can cure the delinquency in order to avoid
432-negative credit furnishing and loss of cosigner release eligibility; and
433-“(C) Eligibility for release of the cosigner’s obligation on the private
434-education loan, including the number of on-time payments and any other criteria required to
435-approve the release of the cosigner from the private education loan obligation.
436-“(2) Prior to offering a person a private education loan that is being used to
437-refinance an existing education loan, a private education lender shall provide the person a
438-disclosure that benefits and protections applicable to the existing loan may be lost due to the
439-refinancing.
440-“(3) The information provided pursuant to this section shall be provided on a one-
441-page information sheet in a 12-point font and shall be written in simple, clear, understandable
442-and easily readable language as provided in the Plain Writing Act of 2010 (5 U.S.C. § 301, note).
443-“(d)(1) For any private education loan that obligates a cosigner, a private education
444-lender shall provide the student loan borrower and the cosigner an annual written notice
445-containing information about cosigner release, including the administrative, objective criteria the
446-private education lender requires to approve the release of the cosigner from the private
447-education loan obligation and the process for applying for cosigner release. ENROLLED ORIGINAL
250+“(12)(A) Fail to respond within 15 business days to a consumer complaint 189
251+submitted to the student loan servicer by the Department or the Office of the Attorney General. 190
252+ “(B) A student loan servicer may request additional time to respond to the 191
253+complaint, up to a maximum of 45 business days, provided that the request is accompanied by an 192
254+explanation as to why additional time is reasonable and necessary. 193
255+“Sec. 7b-2. Affirmative duties – student loan servicers. 194
256+“(a) Except as otherwise provided pursuant to federal law or a student education loan 195
257+agreement, a student loan servicer shall: 196
258+“(1) Respond to any written inquiry from a student loan borrower or the 197
259+representative of a student loan borrower by: 198
260+“(A) Acknowledging receipt of the inquiry within 10 business days; and 199
261+“(B) Providing information relating to the inquiry, and, if applicable, the 200
262+action the student loan servicer will take to correct the account or an explanation of the student 201
263+loan servicer's determination that the borrower's account is correct within 30 business days, 202
264+including copies of all information and account information used by the student loan servicer in 203
265+reaching the determination. 204
266+“(2) Inquire of a student loan borrower who has an overpayment on how the 205
267+student loan borrower wants to apply the overpayment to a student education loan. A student 206
268+loan borrower's instruction on how to apply an overpayment to a student education loan shall 207 ENGROSSED ORIGINAL
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454-“(2) If the student loan borrower has met the applicable requirements to be
455-eligible for cosigner release, the private education lender shall send the student loan borrower
456-and the cosigner a written notification by U.S. mail, and by electronic mail when a student loan
457-borrower or cosigner has elected to receive electronic communications from the private
458-education lender, informing the student loan borrower and cosigner that the requirements to be
459-eligible for cosigner release have been met.
460-“(3) A private education lender shall provide written notice to a borrower who
461-applies for cosigner release, but whose application is incomplete. The written notice shall include
462-a description of the information needed to consider the application complete and the date by
463-which the applicant must furnish the missing information.
464-“(4)(A) Within 30 days after a student loan borrower submits a completed
465-application for cosigner release, the private education lender shall send the student loan borrower
466-and the cosigner a written notice that informs the student loan borrower and cosigner whether the
467-cosigner release application has been approved or denied.
468- “(B) If the private education lender denies the request for cosigner release,
469-the student loan borrower may request any documents or information used in the determination,
470-including the credit score threshold used by the private education lender, the student loan
471-borrower’s consumer report, the student loan borrower’s credit score, and any other documents
472-specific to the student loan borrower. The private education lender shall also provide any adverse
473-action notices required under applicable federal law if the denial is based in whole or in part on
474-any information contained in a consumer report.
475-“(5) In response to a written or oral request for cosigner release, a private
476-education lender shall provide the information described in paragraph (1) of this subsection.
477-“(6) A private education lender shall not impose any restriction that permanently
478-bars a student loan borrower from qualifying for cosigner release, including restricting the
479-number of times a student loan borrower may apply for cosigner release.
480-“(7)(A) A private education lender shall not impose any negative consequences
481-on a student loan borrower or cosigner during the 60 days following the issuance of the notice
482-required pursuant to paragraph (3) of this subsection or until the private education lender makes
483-a final determination about a borrower’s cosigner release application.
484- “(B) For the purpose of this paragraph, the term “negative consequences”
485-includes the imposition of additional eligibility criteria, negative credit reporting, lost eligibility
486-for cosigner release, late fees, interest capitalization, or other financial penalty.
487-“(8)(A) For a private education loan executed after the applicable date of this
488-section, a private education lender shall not require more than 12 consecutive, on-time payments
489-as a requirement for cosigner release.
490- “(B) A student loan borrower who has paid the equivalent of 12 months of
491-principal and interest payments within any 12-month period shall be considered to have satisfied ENROLLED ORIGINAL
275+stay in effect for any future overpayments during the term of the student education loan until the 208
276+borrower provides different instructions. 209
277+“(3)(A) In the absence of direction provided by a student loan borrower pursuant 210
278+to paragraph (2) of this subsection, allocate an overpayment on a student loan account in a 211
279+manner that reduces the total cost of the student loan, including principal and balance, interest, 212
280+and fees. 213
281+ “(B) A student loan servicer shall be deemed to meet the requirements of 214
282+this paragraph if the servicer allocates the overpayment to the loan with the highest interest rate 215
283+on the student loan borrower’s account, unless the student loan borrower specifies otherwise. 216
284+“(4)(A) In the absence of direction provided by a student loan borrower pursuant 217
285+to paragraph (2) of this subsection, apply partial payments in a manner that minimizes late fees 218
286+and negative credit reporting. 219
287+ “(B) If there are multiple loans on a student loan borrower’s account with 220
288+an equal stage of delinquency, apply the partial payment in a way that satisfies as many 221
289+individual loan payments as possible on a student loan borrower's account. 222
290+“(b) Except as otherwise provided by federal law or regulation, the following 223
291+requirements shall be applicable to a student loan servicer in the event of the sale, assignment, or 224
292+other transfer of the servicing of a student education loan that results in a change in the identity 225
293+of the student loan servicer to whom a student loan borrower is required to send payments or 226
294+direct any communication concerning the student education loan: 227 ENGROSSED ORIGINAL
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498-a consecutive, on-time payment requirement even if the student loan borrower has not made
499-payments monthly during the 12-month period.
500-“(9) If a student loan borrower or cosigner requests a change in terms that restarts
501-the counting of consecutive, on-time payments required for cosigner release, the private
502-education lender shall notify the student loan borrower and cosigner in writing of the impact of
503-the change and provide the student loan borrower or the cosigner the right to withdraw or reverse
504-the request to avoid that impact.
505-“(10)(A) A student loan borrower shall have the right to request a reconsideration
506-of a private education lender’s denial of a request for cosigner release, and the private education
507-lender shall permit the student loan borrower to submit additional documentation evidencing the
508-borrower’s ability to meet the payment obligations.
509- “(B) The student loan borrower may request review of the cosigner release
510-determination by a different employee than the employee who made the original determination.
511-“(11)(A) A private education lender shall establish and maintain a comprehensive
512-record-management system (“record-management system”) reasonably designed to ensure the
513-accuracy, integrity, and completeness of data and other information about cosigner release
514-applications and compliance with applicable District and federal laws, including the Equal Credit
515-Opportunity Act (15 U.S.C. § 1691 et seq.) and the Fair Credit Reporting Act (15 U.S.C. § 1681
516-et seq.).
517- “(B) The record-management system shall also include the:
518- “(i) Number of cosigner release applications received;
519- “(ii) Approval and denial rate; and
520- “(iii) primary reasons for any denial.
521-“(e)(1) A private education lender shall provide a cosigner with access to all documents
522-or records related to the cosigned private education loan that are available to the student loan
523-borrower.
524- “(2) If a private education lender provides electronic access to documents and
525-records for a student loan borrower, it shall provide the equivalent electronic access to the
526-cosigner.
527- “(3) Upon written notice from the student loan borrower or cosigner, the private
528-education lender may redact or withhold contact information for the student loan borrower and
529-cosigner.
530-“Sec. 7b-5. Enforcement.
531-“(a) In addition to complying with the requirements of the New Student Loan Borrower
532-Bill of Rights Amendment Act of 2024, passed on 2nd reading on September 17, 2024 (Enrolled
533-version of Bill 25-37) (“act”), a student loan servicer shall comply with all applicable federal
534-laws relating to student loan servicing, as from time to time amended, and the regulations
535-promulgated pursuant to those federal laws. ENROLLED ORIGINAL
301+“(1)(A) As a condition of a sale, an assignment, or any other transfer of the 228
302+servicing of a student education loan, a student loan servicer shall require the new student loan 229
303+servicer to honor all benefits originally represented as available to a student loan borrower during 230
304+the repayment of the student education loan and preserve the availability of those benefits, 231
305+including any benefits for which the student loan borrower has not yet qualified. 232
306+ “(B) If a student loan servicer is not also the loan holder or is not acting on 233
307+behalf of the loan holder, the student loan servicer satisfies the requirement established by this 234
308+paragraph by providing the new student loan servicer with the information necessary for the new 235
309+student loan servicer to honor all benefits originally represented as available to a student loan 236
310+borrower during the repayment of the student education loan and preserve the availability of the 237
311+benefits, including any benefits for which the student loan borrower has not yet qualified. 238
312+“(2) A student loan servicer shall transfer to the new student loan servicer for the 239
313+student education loan all information regarding the student loan borrower, the account of the 240
314+student loan borrower, and the student education loan of the student loan borrower. The 241
315+information shall include the repayment status of the student loan borrower and any benefits 242
316+associated with the student education loan of the borrower. 243
317+“(3) The student loan servicer shall complete the transfer of information required 244
318+pursuant to paragraph (2) of this subsection within 45 calendar days after the sale, assignment, or 245
319+other transfer of the servicing of the student education loan. 246 ENGROSSED ORIGINAL
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542-“(b) A violation of section 7b-1 or 7b-3 is an unfair or deceptive trade practice pursuant
543-to D.C. Official Code § 28-3904.
544-“(c) Any person who suffers damage as a result of the failure of a student loan servicer or
545-private education lender to comply with sections 7b, 7b-1, 7b-2, 7b-3, 7b-4, or 7b-5(a) may bring
546-an action on their own behalf and on behalf of a similarly situated class of consumers against that
547-student loan servicer or private education lender to recover or obtain:
548-“(1) Actual damages, but in no case shall the total award of damages be less than
549-$500 per plaintiff, per violation;
550-“(2) An order enjoining the methods, acts, or practices;
551-“(3) Restitution of property;
552-“(4) Punitive damages;
553-“(5) Attorney’s fees; or
554-“(6) Any other relief that the court considers proper.
555-“(d) In addition to any other remedies provided by this section or otherwise provided by
556-law, whenever it is proven by a preponderance of the evidence that a student loan servicer or
557-private education lender has engaged in conduct that substantially interferes with a student
558-borrower’s right to an alternative payment arrangement, loan forgiveness, cancellation, or
559-discharge, or any other financial benefit, as established under the terms of a student loan
560-borrower’s promissory note or under the Higher Education Act of 1965 (20 U.S.C. § 1070a et
561-seq.), (“Higher Education Act”), as from time to time amended, and regulations promulgated
562-pursuant to the Higher Education Act, the court shall award treble actual damages to the plaintiff,
563-but in no case shall the award of damages be less than $1,500 per violation.
564-“(e) The remedies provided in this section are not the exclusive remedies available to a
565-student loan borrower or cosigner, nor must the student loan borrower exhaust any administrative
566-remedies provided in this section or any other applicable law before proceeding pursuant to this
567-section.
568-“(f) The Attorney General may bring an action for any violation of sections 7b, 7b-1, 7b-
569-2, 7b-3, 7b-4 or 7b-5(a) under the authority granted in § 28-3909.
570-“(g) The Department shall share information on a quarterly basis related to the
571-implementation, execution, and enforcement of sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 and 7b-5(a)
572-with the Office of the Attorney General.
573-(e) Section 7c is amended by striking the phrase “sections 7a and 7b.” and inserting the
574-phrase “sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 and 7b-5(a).” in its place.
575-
576-Sec. 3. Conforming amendment.
577-Section 28-3903 of the District of Columbia Official Code is amended by adding a new
578-subsection (d) to read as follows:
579- “(d) The Attorney General may bring an action pursuant to section 7b-5(f) of the
580-Department of Insurance and Securities Regulation Establishment Act of 1996, passed on 2nd ENROLLED ORIGINAL
326+“(4) The transferring student loan servicer shall notify affected student loan 247
327+borrowers of the sale, assignment, or other transfer of the servicing of the student education loan 248
328+at least 7 days before the next payment on the loan is due, which notice shall include: 249
329+“(A) The identity of the new student loan servicer; 250
330+“(B) The effective date of the transfer of the student loan borrower’s 251
331+student education loan to the new student loan servicer; 252
332+“(C) The date on which the existing student loan servicer will no longer 253
333+accept payments and whether and by when any action will need to be taken to update auto-debit 254
334+payments; and 255
335+“(D) The contact information for the new student loan servicer, including 256
336+phone number, email address, mailing address, and fax number. 257
337+“(c) A student loan servicer who obtains the right to service a student education loan shall 258
338+adopt policies and procedures to verify that the student loan servicer has received all information 259
339+regarding the student loan borrower, the account of the student loan borrower, and the student 260
340+education loan of the student loan borrower, including the repayment status of the student loan 261
341+borrower and any benefits associated with the student education loan of the student loan 262
342+borrower. 263
343+“(d) A student loan servicer shall evaluate a student loan borrower for eligibility for an 264
344+income-driven repayment program prior to placing the student loan borrower in forbearance or 265
345+default if an income-driven repayment program is available to the student loan borrower. 266 ENGROSSED ORIGINAL
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587-reading on September 17, 2024 (Enrolled version of Bill 25-37) (“act”), for a violation of
588-sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 or 7b-5(a) of the act.
589-
590-Sec. 4. Applicability.
591-This act shall apply as of October 1, 2024.
592-
593-Sec. 5. Fiscal impact statement.
594-The Council adopts the fiscal impact statement in the committee report as the fiscal
595-impact statement required by section 4a of the General Legislative Procedures Act of 1975,
596-approved October 16, 2006 (120 Stat. 2038; D.C. Official Code § 1-301.47a).
597-
598-Sec. 6. Effective date.
599-This act shall take effect following approval by the Mayor (or in the event of veto by the
600-Mayor, action by the Council to override the veto) and a 30-day period of congressional review
601-as provided in section 602(c)(1) of the District of Columbia Home Rule Act, approved December
602-24, 1973 (87 Stat. 813; D.C. Official Code § 1-206.02(c)(1)).
603-
604-
605-
606-______________________________
607-Chairman
608-Council of the District of Columbia
352+“Sec. 7b-3. Prohibited acts – private education lenders. 267
353+“(a)(1) A private education loan executed after the applicability date of this section shall 268
354+not include a provision that permits the private education lender to accelerate, in whole or in part, 269
355+payments on a private education loan except in cases of payment default or place any loan or 270
356+account into default or accelerate a loan for any reason other than for payment default. 271
357+“(2) A private education loan executed prior to the applicability date of this 272
358+section shall permit the private education lender to accelerate payments only if the promissory 273
359+note or private education loan agreement explicitly authorizes an acceleration and only for the 274
360+reasons stated in the note or agreement. 275
361+“(3) In the event of the death of a cosigner, the lender shall not attempt to collect 276
362+against the cosigner’s estate other than for payment default. 277
363+“(4) Upon receiving notification of the death or bankruptcy of a cosigner, when 278
364+the private education loan is not more than 60 days delinquent at the time of the notification, the 279
365+private education lender shall not change any terms or benefits under the promissory note, 280
366+repayment schedule, repayment terms, or monthly payment amount or any other provision 281
367+associated with the private education loan. 282
368+“(5) A private education lender shall not place any private education loan or 283
369+account into default or accelerate a private education loan while a student loan borrower is 284
370+seeking a loan modification or enrollment in a flexible repayment plan; except, that a private 285 ENGROSSED ORIGINAL
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615-Mayor
616-District of Columbia
377+education lender may place a private education loan or account into default or accelerate a 286
378+private education loan for payment default 90 days after the student loan borrower’s default. 287
379+“(b) A private education lender shall not: 288
380+“(1) Directly or indirectly employ any scheme, device, or artifice to defraud a 289
381+student loan borrower; 290
382+“(2) Directly or indirectly employ any scheme, device, or artifice to mislead a 291
383+student loan borrower; 292
384+“(3) Engage in any unfair or deceptive practice toward any person or misrepresent 293
385+or omit any material information in connection with the servicing of a private education loan, 294
386+including, abusive acts and practices; 295
387+“(4) Obtain property by fraud; 296
388+“(5) Obtain property by misrepresentation; 297
389+“(6) Misapply private education loan payments to the outstanding balance of a 298
390+private education loan; 299
391+“(7) Provide inaccurate information to a credit bureau, thereby harming a student 300
392+loan borrower’s creditworthiness; 301
393+“(8) Fail to report both the favorable and unfavorable payment history of the 302
394+student loan borrower to a nationally recognized consumer credit bureau at least annually if the 303
395+private education lender regularly reports information to a credit bureau; 304 ENGROSSED ORIGINAL
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400+16
401+
402+“(9) Refuse to communicate with an authorized representative of the student loan 305
403+borrower who provides a written authorization signed by the student loan borrower; except, that 306
404+the private education lender may adopt procedures reasonably related to verifying that the 307
405+representative is authorized to act on behalf of the student loan borrower; 308
406+“(10) Make any false statement or make any omission of a material fact in 309
407+connection with any information or reports filed with a governmental agency or in connection 310
408+with any investigation conducted by the Commissioner or another governmental agency; 311
409+“(11) Fail to respond within 15 business days to communications from the 312
410+Department or the Office of the Attorney General, or within such shorter reasonable period of 313
411+time as may be requested by the Commissioner or the Attorney General; or 314
412+“(12)(A) Fail to respond within 15 business days to a consumer complaint 315
413+transmitted to the private education lender by the Department or the Office of the Attorney 316
414+General. 317
415+ “(B) A private education lender may request additional time to respond to 318
416+the complaint, up to a maximum of 45 business days, provided that the request is accompanied 319
417+by an explanation as to why additional time is reasonable and necessary. 320
418+“Sec. 7b-4. Affirmative duties – private education lenders. 321
419+“(a) For a private education loan issued on or after the applicability date of this section: 322
420+“(1) A private education lender or student loan servicer acting on behalf of a 323
421+private education lender when notified of the total and permanent disability of a student loan 324 ENGROSSED ORIGINAL
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423+
424+
425+
426+17
427+
428+borrower or cosigner shall release any cosigner from the obligations under the private education 325
429+loan. The private education lender shall not attempt to collect a payment from a cosigner after 326
430+being notified of the total and permanent disability of the cosigner or borrower. 327
431+“(2) A private education lender shall notify a student loan borrower and cosigner 328
432+for a private education loan if either a cosigner or the student loan borrower is released from the 329
433+obligations of the private education loan under this subsection within 30 days of the release. 330
434+“(3) A private education lender that extends a private education loan to a student 331
435+loan borrower shall provide the student loan borrower an option to designate an individual to 332
436+have the legal authority to act on behalf of the student loan borrower with respect to the private 333
437+education loan in the event of the total and permanent disability of the student loan borrower. 334
438+“(4) In the event a cosigner is released from the obligations of a private education 335
439+loan pursuant to paragraph (1) of this subsection, the private education lender shall not require 336
440+the student loan borrower to obtain another cosigner on the private education loan obligation. 337
441+“(5) A private education lender shall not declare a default or accelerate the debt 338
442+against the student loan borrower on the sole basis of the release of the cosigner from the private 339
443+education loan obligation. 340
444+“(6) A private education lender shall when notified of the total and permanent 341
445+disability of a student loan borrower discharge the liability of the student loan borrower and 342
446+cosigner on the private education loan. 343 ENGROSSED ORIGINAL
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448+
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450+
451+18
452+
453+“(7) After receiving a notification pursuant to paragraph (1) of this subsection, the 344
454+private education lender shall not attempt to collect on the outstanding liability of the student 345
455+loan borrower or cosigner or monitor the disability status of the student loan borrower after the 346
456+date of discharge. 347
457+“(b) Availability of alternative repayment plans. 348
458+“(1) If a private education lender offers a student loan borrower flexible or 349
459+modified repayment options in connection with a private education loan, those flexible 350
460+repayment options shall be made available to all borrowers and the private education lender 351
461+shall: 352
462+“(A) Provide on its website a description of any alternative repayment 353
463+options offered by the private education lender for a private education loan; and 354
464+“(B) Establish policies and procedures to facilitate evaluation of private 355
465+education loan flexible repayment option requests, including providing accurate information 356
466+regarding any private education loan alternative repayment options that may be available to the 357
467+student loan borrower through a promissory note or that may have been marketed to the student 358
468+loan borrower through marketing materials. 359
469+“(2) A private education lender or a student loan servicer acting on behalf of a 360
470+private education lender shall consistently present and offer flexible or modified private 361
471+education loan repayment options to student loan borrowers with similar financial circumstances, 362
472+if the private education lender offers such repayment options. 363 ENGROSSED ORIGINAL
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474+
475+
476+
477+19
478+
479+“(c)(1) Prior to the extension of a private education loan that requires a cosigner, a private 364
480+education lender shall deliver the following information to the cosigner: 365
481+“(A) How the private education loan obligation shall appear on the 366
482+cosigner’s credit; 367
483+“(B) How the cosigner shall be notified if the private education loan 368
484+becomes delinquent, including how the cosigner can cure the delinquency in order to avoid 369
485+negative credit furnishing and loss of cosigner release eligibility; and 370
486+“(C) Eligibility for release of the cosigner’s obligation on the private 371
487+education loan, including the number of on-time payments and any other criteria required to 372
488+approve the release of the cosigner from the private education loan obligation. 373
489+“(2) Prior to offering a person a private education loan that is being used to 374
490+refinance an existing education loan, a private education lender shall provide the person a 375
491+disclosure that benefits and protections applicable to the existing loan may be lost due to the 376
492+refinancing. 377
493+“(3) The information provided pursuant to this section shall be provided on a one-378
494+page information sheet in a 12-point font and shall be written in simple, clear, understandable 379
495+and easily readable language as provided in the Plain Writing Act of 2010 (5 U.S.C. § 301, note). 380
496+“(d)(1) For any private education loan that obligates a cosigner, a private education 381
497+lender shall provide the student loan borrower and the cosigner an annual written notice 382
498+containing information about cosigner release, including the administrative, objective criteria the 383 ENGROSSED ORIGINAL
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500+
501+
502+
503+20
504+
505+private education lender requires to approve the release of the cosigner from the private 384
506+education loan obligation and the process for applying for cosigner release. 385
507+“(2) If the student loan borrower has met the applicable requirements to be 386
508+eligible for cosigner release, the private education lender shall send the student loan borrower 387
509+and the cosigner a written notification by U.S. mail, and by electronic mail when a student loan 388
510+borrower or cosigner has elected to receive electronic communications from the private 389
511+education lender, informing the student loan borrower and cosigner that the requirements to be 390
512+eligible for cosigner release have been met. 391
513+“(3) A private education lender shall provide written notice to a borrower who 392
514+applies for cosigner release, but whose application is incomplete. The written notice shall include 393
515+a description of the information needed to consider the application complete and the date by 394
516+which the applicant must furnish the missing information. 395
517+“(4)(A) Within 30 days after a student loan borrower submits a completed 396
518+application for cosigner release, the private education lender shall send the student loan borrower 397
519+and the cosigner a written notice that informs the student loan borrower and cosigner whether the 398
520+cosigner release application has been approved or denied. 399
521+ “(B) If the private education lender denies the request for cosigner release, 400
522+the student loan borrower may request any documents or information used in the determination, 401
523+including the credit score threshold used by the private education lender, the student loan 402
524+borrower’s consumer report, the student loan borrower’s credit score, and any other documents 403 ENGROSSED ORIGINAL
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526+
527+
528+
529+21
530+
531+specific to the student loan borrower. The private education lender shall also provide any adverse 404
532+action notices required under applicable federal law if the denial is based in whole or in part on 405
533+any information contained in a consumer report. 406
534+“(5) In response to a written or oral request for cosigner release, a private 407
535+education lender shall provide the information described in paragraph (1) of this subsection. 408
536+“(6) A private education lender shall not impose any restriction that permanently 409
537+bars a student loan borrower from qualifying for cosigner release, including restricting the 410
538+number of times a student loan borrower may apply for cosigner release. 411
539+“(7)(A) A private education lender shall not impose any negative consequences 412
540+on a student loan borrower or cosigner during the 60 days following the issuance of the notice 413
541+required pursuant to paragraph (3) of this subsection or until the private education lender makes 414
542+a final determination about a borrower’s cosigner release application. 415
543+ “(B) For the purpose of this paragraph, the term “negative consequences” 416
544+includes the imposition of additional eligibility criteria, negative credit reporting, lost eligibility 417
545+for cosigner release, late fees, interest capitalization, or other financial penalty. 418
546+“(8)(A) For a private education loan executed after the applicable date of this 419
547+section, a private education lender shall not require more than 12 consecutive, on-time payments 420
548+as a requirement for cosigner release. 421
549+ “(B) A student loan borrower who has paid the equivalent of 12 months of 422
550+principal and interest payments within any 12-month period shall be considered to have satisfied 423 ENGROSSED ORIGINAL
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557+a consecutive, on-time payment requirement even if the student loan borrower has not made 424
558+payments monthly during the 12-month period. 425
559+“(9) If a student loan borrower or cosigner requests a change in terms that restarts 426
560+the counting of consecutive, on-time payments required for cosigner release, the private 427
561+education lender shall notify the student loan borrower and cosigner in writing of the impact of 428
562+the change and provide the student loan borrower or the cosigner the right to withdraw or reverse 429
563+the request to avoid that impact. 430
564+“(10)(A) A student loan borrower shall have the right to request a reconsideration 431
565+of a private education lender’s denial of a request for cosigner release, and the private education 432
566+lender shall permit the student loan borrower to submit additional documentation evidencing the 433
567+borrower’s ability to meet the payment obligations. 434
568+ “(B) The student loan borrower may request review of the cosigner release 435
569+determination by a different employee than the employee who made the original determination. 436
570+“(11)(A) A private education lender shall establish and maintain a comprehensive 437
571+record-management system (“record-management system”) reasonably designed to ensure the 438
572+accuracy, integrity, and completeness of data and other information about cosigner release 439
573+applications and compliance with applicable District and federal laws, including the Equal Credit 440
574+Opportunity Act (15 U.S.C. § 1691 et seq.) and the Fair Credit Reporting Act (15 U.S.C. § 1681 441
575+et seq.). 442
576+ “(B) The record-management system shall also include the: 443 ENGROSSED ORIGINAL
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578+
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582+
583+ “(i) Number of cosigner release applications received; 444
584+ “(ii) Approval and denial rate; and 445
585+ “(iii) primary reasons for any denial. 446
586+“(e)(1) A private education lender shall provide a cosigner with access to all documents 447
587+or records related to the cosigned private education loan that are available to the student loan 448
588+borrower. 449
589+ “(2) If a private education lender provides electronic access to documents and 450
590+records for a student loan borrower, it shall provide the equivalent electronic access to the 451
591+cosigner. 452
592+ “(3) Upon written notice from the student loan borrower or cosigner, the private 453
593+education lender may redact or withhold contact information for the student loan borrower and 454
594+cosigner. 455
595+“Sec. 7b-5. Enforcement. 456
596+“(a) In addition to complying with the requirements of the New Student Loan Borrower 457
597+Bill of Rights Amendment Act of 2024, as approved by the Committee on Business and 458
598+Economic Development on June 17, 2024 (Committee print of Bill 25-37), a student loan 459
599+servicer shall comply with all applicable federal laws relating to student loan servicing, as from 460
600+time to time amended, and the regulations promulgated pursuant to those federal laws. 461
601+“(b) A violation of section 7b-1 or 7b-3 is an unfair or deceptive trade practice pursuant 462
602+to D.C. Official Code § 28-3904. 463 ENGROSSED ORIGINAL
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608+
609+“(c) Any person who suffers damage as a result of the failure of a student loan servicer or 464
610+private education lender to comply with sections 7b, 7b-1, 7b-2, 7b-3, 7b-4, or 7b-5(a) may bring 465
611+an action on their own behalf and on behalf of a similarly situated class of consumers against that 466
612+student loan servicer or private education lender to recover or obtain: 467
613+“(1) Actual damages, but in no case shall the total award of damages be less than 468
614+$500 per plaintiff, per violation; 469
615+“(2) An order enjoining the methods, acts, or practices; 470
616+“(3) Restitution of property; 471
617+“(4) Punitive damages; 472
618+“(5) Attorney’s fees; or 473
619+“(6) Any other relief that the court considers proper. 474
620+“(d) In addition to any other remedies provided by this section or otherwise provided by 475
621+law, whenever it is proven by a preponderance of the evidence that a student loan servicer or 476
622+private education lender has engaged in conduct that substantially interferes with a student 477
623+borrower’s right to an alternative payment arrangement, loan forgiveness, cancellation, or 478
624+discharge, or any other financial benefit, as established under the terms of a student loan 479
625+borrower’s promissory note or under the Higher Education Act of 1965 (20 U.S.C. § 1070a et 480
626+seq.), (“Higher Education Act”), as from time to time amended, and regulations promulgated 481
627+pursuant to the Higher Education Act, the court shall award treble actual damages to the plaintiff, 482
628+but in no case shall the award of damages be less than $1,500 per violation. 483 ENGROSSED ORIGINAL
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635+“(e) The remedies provided in this section are not the exclusive remedies available to a 484
636+student loan borrower or cosigner, nor must the student loan borrower exhaust any administrative 485
637+remedies provided in this section or any other applicable law before proceeding pursuant to this 486
638+section. 487
639+“(f) The Attorney General may bring an action for any violation of sections 7b, 7b-1, 7b-488
640+2, 7b-3, 7b-4 or 7b-5(a) under the authority granted in § 28-3909. 489
641+“(g) The Department shall share information on a quarterly basis related to the 490
642+implementation, execution, and enforcement of sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 and 7b-5(a) 491
643+with the Office of the Attorney General. 492
644+(e) Section 7c is amended by striking the phrase “sections 7a and 7b.” and inserting the 493
645+phrase “sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 and 7b-5(a).” in its place. 494
646+Sec. 3. Conforming amendment. 495
647+Section 28-3903 of the District of Columbia Official Code is amended by adding a new 496
648+subsection (d) to read as follows: 497
649+ “(d) The Attorney General may bring an action pursuant to section 7b-5(f) of the 498
650+Department of Insurance and Securities Regulation Establishment Act of 1996, as approved by 499
651+the Committee on Business and Economic Development on June 17, 2024 (Committee print of 500
652+Bill 25-37) (“act”) for a violation of sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 or 7b-5(a) of the act. 501
653+Sec. 4. Applicability. 502
654+This act shall apply as of October 1, 2024. 503 ENGROSSED ORIGINAL
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656+
657+
658+
659+26
660+
661+Sec. 5. Fiscal impact statement. 504
662+The Council adopts the fiscal impact statement in the committee report as the fiscal 505
663+impact statement required by section 4a of the General Legislative Procedures Act of 1975, 506
664+approved October 16, 2006 (120 Stat. 2038; D.C. Official Code § 1-301.47a). 507
665+Sec. 6. Effective date. 508
666+This act shall take effect following approval by the Mayor (or in the event of veto by the 509
667+Mayor, action by the Council to override the veto) and a 30-day period of congressional review 510
668+as provided in section 602(c)(1) of the District of Columbia Home Rule Act, approved December 511
669+24, 1973 (87 Stat. 813; D.C. Official Code § 1-206.02(c)(1)). 512