8 | | - | AN ACT |
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9 | | - | |
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10 | | - | _____________ |
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11 | | - | |
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12 | | - | IN THE COUNCIL OF THE DISTRICT OF COLUMBIA |
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13 | | - | |
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14 | | - | ______________________ |
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15 | | - | |
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16 | | - | |
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17 | | - | To amend the Department of Insurance and Securities Regulation Establishment Act of 1996 to |
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18 | | - | prevent abusive acts or practices related to student education loans and private education |
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19 | | - | loans, require the creation of a revised Student Loan Borrower Bill of Rights by January |
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20 | | - | 1, 2025, clarify that student loan servicers under contract with the United States |
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21 | | - | Department of Education shall be automatically issued a limited student loan servicing |
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22 | | - | license upon meeting certain criteria, clarify the rights and obligations regarding denials |
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23 | | - | of applications for approval, prescribe prohibited conduct on the part of student loan |
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24 | | - | servicers and private education lenders, assign duties to student loan servicers and private |
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25 | | - | education lenders, establish responsibilities of private education lenders regarding |
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26 | | - | disability discharge and cosigner release, authorize the Attorney General to bring an |
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27 | | - | action for a violation of certain provisions, and make a conforming amendment. |
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28 | | - | |
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29 | | - | BE IT ENACTED BY THE COUNCIL OF THE DISTRICT OF COLUMBIA, That this |
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30 | | - | act may be cited as the “New Student Loan Borrower Bill of Rights Amendment Act of 2024”. |
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31 | | - | |
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32 | | - | Sec. 2. The Department of Insurance and Securities Regulation Establishment Act of |
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33 | | - | 1996, effective May 21, 1997 (D.C. Law 11-268; D.C. Official Code § 31-101 et seq.), is |
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34 | | - | amended as follows: |
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35 | | - | (a) Section 2 (D.C. Official Code § 31-101) is amended as follows: |
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36 | | - | (1) Paragraph (1) is redesignated as paragraph (1A). |
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37 | | - | (2) A new paragraph (1) is added to read as follows: |
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38 | | - | “(1) “Abusive act or practice” means an act or practice that: |
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39 | | - | “(A) Materially interferes with the ability of a student loan borrower to |
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40 | | - | understand a term or condition of a student education loan or private education loan; |
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41 | | - | “(B) Takes unreasonable advantage of: |
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42 | | - | “(i) A lack of understanding on the part of a student loan borrower |
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43 | | - | of the material risks, costs, or conditions of a student education loan or private education loan; |
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44 | | - | “(ii) The inability of a student loan borrower to protect the interests |
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45 | | - | of the student loan borrower when selecting or using: |
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46 | | - | “(I) A student education loan or private education loan; or ENROLLED ORIGINAL |
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| 8 | + | A BILL 1 |
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| 9 | + | 2 |
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| 10 | + | 25-37 3 |
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| 11 | + | 4 |
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| 12 | + | IN THE COUNCIL OF THE DISTRICT OF COLUMBIA 5 |
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| 13 | + | 6 |
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| 14 | + | ______________________ 7 |
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| 15 | + | 8 |
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| 16 | + | 9 |
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| 17 | + | To amend the Department of Insurance and Securities Regulation Establishment Act of 1996 to 10 |
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| 18 | + | prevent abusive acts or practices related to student education loans and private education 11 |
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| 19 | + | loans, require the creation of a revised Student Loan Borrower Bill of Rights by January 12 |
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| 20 | + | 1, 2025, to clarify that student loan servicers under contract with the United States 13 |
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| 21 | + | Department of Education shall be automatically issued a limited student loan servicing 14 |
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| 22 | + | license upon meeting certain criteria, to clarify the rights and obligations regarding 15 |
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| 23 | + | denials of applications for approval, to prescribe prohibited conduct on the part of student 16 |
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| 24 | + | loan servicers and private education lenders, to assign duties to student loan servicers and 17 |
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| 25 | + | private education lenders, to establish responsibilities of private education lenders 18 |
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| 26 | + | regarding disability discharge and cosigner release, to authorize the Attorney General to 19 |
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| 27 | + | bring an action for a violation of certain provisions, and to make a conforming 20 |
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| 28 | + | amendment. 21 |
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| 29 | + | 22 |
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| 30 | + | BE IT ENACTED BY THE COUNCIL OF THE DISTRICT OF COLUMBIA, That this 23 |
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| 31 | + | act may be cited as the “New Student Loan Borrower Bill of Rights Amendment Act of 2024”. 24 |
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| 32 | + | Sec. 2. The Department of Insurance and Securities Regulation Establishment Act of 25 |
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| 33 | + | 1996, effective May 21, 1997 (D.C. Law 11-268; D.C. Official Code § 31-101 et seq.), is 26 |
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| 34 | + | amended as follows: 27 |
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| 35 | + | (a) Section 2 (D.C. Official Code § 31-101) is amended as follows: 28 |
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| 36 | + | (1) A new paragraph (1A) is added to read as follows: 29 |
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| 37 | + | “(1A) “Abusive act or practice” means an act or practice that: 30 ENGROSSED ORIGINAL |
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53 | | - | “(II) A feature, term, or condition of a student education |
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54 | | - | loan or private education loan; or |
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55 | | - | “(iii) The reasonable reliance by the student loan borrower on a |
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56 | | - | person engaged in servicing a student education loan or private education loan to act in the |
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57 | | - | interests of the borrower; or |
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58 | | - | “(C) Misrepresents the amount, nature, or terms of any fee or payment due |
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59 | | - | or claimed to be due on a student education loan or private education loan, the terms and |
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60 | | - | conditions of the student education loan agreement or private education loan agreement or the |
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61 | | - | student loan borrower's obligations under the student education loan or private education loan.”. |
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62 | | - | (2) A new paragraph (2A) is added to read as follows: |
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63 | | - | “(2A)(A) “Cosigner” means an individual who is liable for the obligation of a |
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64 | | - | student loan borrower without compensation, regardless of how the individual is designated in |
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65 | | - | the contract or instrument with respect to that obligation, including an obligation under a private |
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66 | | - | education loan extended to consolidate a student loan borrower’s pre-existing student loans. |
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67 | | - | “(B) The term includes an individual whose signature is requested as a |
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68 | | - | condition to grant credit or to forbear on collection, but does not include a spouse of a student |
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69 | | - | loan borrower, the signature of whom is needed to perfect the security interest in a loan.”. |
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70 | | - | (3) New paragraphs (6C), (6D), (6E), (6F), and (6G) are added to read as follows: |
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71 | | - | “(6C) “Overpayment” means a payment on a student education loan or private |
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72 | | - | education loan in excess of the monthly amount due from the student loan borrower on a student |
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73 | | - | education loan or private education loan. |
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74 | | - | “(6D) “Partial payment” means a payment on a student education loan account |
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75 | | - | that contains multiple individual loans in an amount less than the amount necessary to satisfy the |
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76 | | - | outstanding payment due on all loans in the student education loan account. |
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77 | | - | “(6E)(A) “Postsecondary education expense” means an expense related to |
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78 | | - | enrollment in or attendance at a postsecondary education institution regardless of whether the |
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79 | | - | debt incurred by a student to pay those expenses is owed to the provider of postsecondary |
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80 | | - | education whose school, program, or facility the student attends. |
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81 | | - | (B) For the purpose of this paragraph, the term “postsecondary” |
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82 | | - | has the same meaning as that term is defined in section 201(12B) of the Education Licensure |
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83 | | - | Commission Act of 1976, effective April 6, 1977 (D.C. Law 1-104; D.C. Official Code § 38- |
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84 | | - | 1302(12B)). |
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85 | | - | “(6F) “Private education lender” means a person engaged in the business of |
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86 | | - | securing, making, or extending private education loans, or a holder of a private education loan. |
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87 | | - | The term does not include, to the extent preempted by federal law: |
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88 | | - | “(A) A bank or credit union; |
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89 | | - | “(B) A wholly owned subsidiary of a bank or credit union; or |
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90 | | - | “(C) An operating subsidiary of a bank or credit union where each owner |
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91 | | - | of the operating subsidiary is wholly owned by the same bank or credit union. ENROLLED ORIGINAL |
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| 44 | + | “(A) Materially interferes with the ability of a student loan borrower to 31 |
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| 45 | + | understand a term or condition of a student education loan or private education loan; 32 |
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| 46 | + | “(B) Takes unreasonable advantage of: 33 |
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| 47 | + | “(i) A lack of understanding on the part of a student loan borrower 34 |
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| 48 | + | of the material risks, costs, or conditions of a student education loan or private education loan; 35 |
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| 49 | + | “(ii) The inability of a student loan borrower to protect the interests 36 |
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| 50 | + | of the student loan borrower when selecting or using: 37 |
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| 51 | + | “(I) A student education loan or private education loan; or 38 |
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| 52 | + | “(II) A feature, term, or condition of a student education 39 |
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| 53 | + | loan or private education loan; or 40 |
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| 54 | + | “(iii) The reasonable reliance by the student loan borrower on a 41 |
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| 55 | + | person engaged in servicing a student education loan or private education loan to act in the 42 |
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| 56 | + | interests of the borrower; or 43 |
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| 57 | + | “(C) Misrepresents the amount, nature, or terms of any fee or payment due 44 |
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| 58 | + | or claimed to be due on a student education loan or private education loan, the terms and 45 |
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| 59 | + | conditions of the student education loan agreement or private education loan agreement or the 46 |
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| 60 | + | student loan borrower's obligations under the student education loan or private education loan.”. 47 |
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| 61 | + | (2) A new paragraph (2A) is added to read as follows: 48 |
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| 62 | + | “(2A)(A) “Cosigner” means an individual who is liable for the obligation of a 49 |
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| 63 | + | student loan borrower without compensation, regardless of how the individual is designated in 50 ENGROSSED ORIGINAL |
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98 | | - | “(6G)(A) “Private education loan” means an extension of credit that is not made, |
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99 | | - | insured, or guaranteed under Title IV of the Higher Education Act of 1965 (20 U.S.C. § 1070 et |
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100 | | - | seq.), and is extended to a consumer expressly, in whole or in part, for postsecondary education |
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101 | | - | expenses regardless of whether the loan is provided by the educational institution that the student |
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102 | | - | attends. |
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103 | | - | “(B) The term does not include: |
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104 | | - | “(i) Open-end credit or any loan that is secured by real property or |
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105 | | - | a dwelling; or |
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106 | | - | “(ii) An extension of credit in which the covered educational |
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107 | | - | institution is the creditor if the term is 90 days or less or an interest rate will not be applied to the |
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108 | | - | credit balance and the term of the extension of credit is one year or less, even if the credit is |
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109 | | - | payable in more than 4 installments. |
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110 | | - | (4) Paragraph (9) is amended to read as follows: |
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111 | | - | “(9) “Student loan borrower” means a resident of the District of Columbia who |
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112 | | - | has received or agreed to pay a student education loan or a private education loan to fund his or |
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113 | | - | her postsecondary education.”. |
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114 | | - | (5) A new paragraph (13) is added to read as follows: |
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115 | | - | “(13) “Total and permanent disability” is the condition of an individual who: |
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116 | | - | “(A) Has been determined by the United State Secretary of Veterans |
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117 | | - | Affairs to be unemployable due to a service-connected disability; or |
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118 | | - | “(B) Is unable to engage in any substantial gainful activity by reason of |
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119 | | - | any medically determinable physical or mental impairment that can be expected to result in |
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120 | | - | death, has lasted for a continuous period of not less than 12 months, or can be expected to last for |
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121 | | - | a continuous period of not less than 12 months.”. |
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122 | | - | (b) Section 7a(c)(10) (D.C. Official Code § 31-106.01(c)(10)) is amended to read as |
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123 | | - | follows: |
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124 | | - | “(10) By January 1, 2025, develop an updated consumer-facing student loan borrower bill |
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125 | | - | of rights, and make it available on the Department’s website.”. |
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126 | | - | (c) Section 7b (D.C. Official Code § 31-106.02) is amended as follows: |
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127 | | - | (1) Subsection (c) is amended as follows: |
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128 | | - | (A) Paragraph (1)(B) is amended by striking the phrase “Application fees |
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129 | | - | and other fees” and inserting the phrase “Application fees, investigation fees, and other fees” in |
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130 | | - | its place. |
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131 | | - | (B) A new paragraph (3) is added to read as follows: |
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132 | | - | “(3) The Commissioner shall automatically issue a limited, irrevocable license to |
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133 | | - | a person or entity servicing a student education loan under contract with the United States |
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134 | | - | Department of Education provided that: |
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135 | | - | “(A)(i), A person or entity seeking to act within the District of Columbia |
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136 | | - | as a student loan servicer is exempt from the application procedures established pursuant to this ENROLLED ORIGINAL |
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| 70 | + | the contract or instrument with respect to that obligation, including an obligation under a private 51 |
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| 71 | + | education loan extended to consolidate a student loan borrower’s pre-existing student loans. 52 |
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| 72 | + | “(B) The term includes an individual whose signature is requested as a 53 |
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| 73 | + | condition to grant credit or to forbear on collection, but does not include a spouse of a student 54 |
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| 74 | + | loan borrower, the signature of whom is needed to perfect the security interest in a loan.”. 55 |
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| 75 | + | (3) New paragraphs (6C), (6D), (6E), (6F), and (6G) are added to read as follows: 56 |
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| 76 | + | “(6C) “Overpayment” means a payment on a student education loan or private 57 |
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| 77 | + | education loan in excess of the monthly amount due from the student loan borrower on a student 58 |
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| 78 | + | education loan or private education loan. 59 |
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| 79 | + | “(6D) “Partial payment” means a payment on a student education loan account 60 |
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| 80 | + | that contains multiple individual loans in an amount less than the amount necessary to satisfy the 61 |
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| 81 | + | outstanding payment due on all loans in the student education loan account. 62 |
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| 82 | + | “(6E)(A) “Postsecondary education expense” means an expense related to 63 |
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| 83 | + | enrollment in or attendance at a postsecondary education institution regardless of whether the 64 |
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| 84 | + | debt incurred by a student to pay those expenses is owed to the provider of postsecondary 65 |
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| 85 | + | education whose school, program, or facility the student attends. 66 |
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| 86 | + | (B) For the purpose of this paragraph, the term “postsecondary” 67 |
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| 87 | + | has the same meaning as that term is defined in section 201(12B) of the Education Licensure 68 |
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| 88 | + | Commission Act of 1976, effective April 6, 1977 (D.C. Law 1-104; D.C. Official Code § 38-69 |
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| 89 | + | 1302(12B)). 70 ENGROSSED ORIGINAL |
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143 | | - | subsection, other than the requirements of paragraphs (1)(B) and (1)(D) of this subsection, to the |
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144 | | - | extent that the student loan servicing performed is conducted pursuant to a contract awarded by |
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145 | | - | the United States Secretary of Education under 20 U.S.C. § 1087f. |
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146 | | - | “(ii) The Commissioner shall prescribe the procedure to document |
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147 | | - | eligibility for the exemption and maintain records documenting each person and entity issued a |
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148 | | - | license pursuant to this paragraph. |
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149 | | - | “(B) A person or entity meeting the criteria set forth in subparagraph (A) |
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150 | | - | of this paragraph shall be issued a license by the Commissioner for the student loan servicing of |
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151 | | - | student education loans under contract with the United States Department of Education and shall |
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152 | | - | be deemed by the Commissioner to have met all the requirements established by subparagraphs |
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153 | | - | (1)(A) and (C) of this subsection. |
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154 | | - | “(C) The provisions of subsection (h) of this section shall not apply to a |
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155 | | - | person or entity issued a limited license pursuant to this section to the extent that the person or |
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156 | | - | entity is servicing a federal student education loan. |
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157 | | - | “(D)(i) A person or entity issued a license pursuant to this section shall |
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158 | | - | provide the Commissioner with written notice within 7 days following the notification of the |
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159 | | - | expiration, revocation, or termination of any contract awarded by the United States Secretary of |
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160 | | - | Education under 20 U.S.C § 1087f (“written notice”). |
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161 | | - | “(ii) After providing the written notice required by sub- |
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162 | | - | subparagraph (i) of this subparagraph, the person or entity shall have 30 days to satisfy all the |
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163 | | - | requirements established under this section in order to continue to act within the District of |
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164 | | - | Columbia as a student loan servicer for federal student education loans. |
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165 | | - | “(iii) At the expiration of the 30-day period provided in sub- |
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166 | | - | subparagraph (ii) of this subparagraph, if the person or entity has not satisfied the requirements |
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167 | | - | established pursuant to this section, the Commissioner shall immediately suspend any license |
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168 | | - | granted under this section. |
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169 | | - | “(E) In the case of student loan servicing that is not conducted pursuant to |
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170 | | - | a contract awarded by the United States Secretary of Education under 20 U.S.C. § 1087f, nothing |
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171 | | - | in this section shall prevent the Commissioner from issuing an order to temporarily or |
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172 | | - | permanently prohibit a person or entity from acting as a student loan servicer. |
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173 | | - | “(F) In the case of student loan servicing conducted pursuant to a contract |
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174 | | - | awarded by the United States Secretary of Education under 20 U.S.C § 1087f, nothing in this |
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175 | | - | section shall prevent the Commissioner from issuing a cease-and-desist order or an injunction |
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176 | | - | against a student loan servicer to cease activities in violation of this act or D.C. Official Code |
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177 | | - | §28-3901 et seq.”. |
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178 | | - | (2) Subsection (g)(1)(C) is amended by striking the phrase “The Commissioner |
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179 | | - | may deny an application for renewal” and inserting the phrase “Except as provided under |
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180 | | - | subsection (c)(3) of this section, the Commissioner may deny an application for renewal” in its |
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181 | | - | place. ENROLLED ORIGINAL |
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| 96 | + | “(6F) “Private education lender” means a person engaged in the business of 71 |
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| 97 | + | securing, making, or extending private education loans, or a holder of a private education loan. 72 |
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| 98 | + | The term does not include, to the extent preempted by federal law: 73 |
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| 99 | + | “(A) A bank or credit union; 74 |
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| 100 | + | “(B) A wholly owned subsidiary of a bank or credit union; or 75 |
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| 101 | + | “(C) An operating subsidiary of a bank or credit union where each owner 76 |
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| 102 | + | of the operating subsidiary is wholly owned by the same bank or credit union. 77 |
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| 103 | + | “(6G)(A) “Private education loan” means an extension of credit that is not made, 78 |
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| 104 | + | insured, or guaranteed under Title IV of the Higher Education Act of 1965 (20 U.S.C. § 1070 et 79 |
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| 105 | + | seq.), and is extended to a consumer expressly, in whole or in part, for postsecondary education 80 |
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| 106 | + | expenses regardless of whether the loan is provided by the educational institution that the student 81 |
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| 107 | + | attends. 82 |
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| 108 | + | “(B) The term does not include: 83 |
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| 109 | + | “(i) Open-end credit or any loan that is secured by real property or 84 |
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| 110 | + | a dwelling; or 85 |
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| 111 | + | “(ii) An extension of credit in which the covered educational 86 |
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| 112 | + | institution is the creditor if the term is 90 days or less or an interest rate shall not be applied to 87 |
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| 113 | + | the credit balance and the term of the extension of credit is one year or less, even if the credit is 88 |
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| 114 | + | payable in more than 4 installments. 89 |
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| 115 | + | (4) Paragraph (9) is amended to read as follows: 90 ENGROSSED ORIGINAL |
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188 | | - | (3) A new subsection (k) is added to read as follows: |
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189 | | - | “(k) In a format prescribed by the Commissioner, a licensee shall maintain the |
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190 | | - | contact information for the Department and the Ombudsman, as defined in section 2(6B), on the |
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191 | | - | licensee’s website.”. |
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192 | | - | (d) New sections 7b-1, 7b-2, 7b-3, 7b-4, and 7b-5 are added to read as follows: |
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193 | | - | “Sec. 7b-1. Prohibited conduct – student loan servicers. |
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194 | | - | “(a) No student loan servicer shall: |
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195 | | - | “(1) Directly or indirectly employ any scheme, device, or artifice to defraud a |
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196 | | - | student loan borrower; |
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197 | | - | “(2) Directly or indirectly employ any scheme, device, or artifice to mislead a |
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198 | | - | student loan borrower; |
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199 | | - | “(3) Engage in any unfair or deceptive practice toward any person or misrepresent |
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200 | | - | or omit any material information in connection with the servicing of a student education loan, |
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201 | | - | including an abusive act and practice; |
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202 | | - | “(4) Obtain property by fraud; |
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203 | | - | “(5) Obtain property by misrepresentation; |
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204 | | - | “(6) Misapply student education loan payments to the outstanding balance of a |
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205 | | - | student education loan; |
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206 | | - | “(7) Provide inaccurate information to a credit bureau, harming a student loan |
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207 | | - | borrower's creditworthiness; |
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208 | | - | “(8) Fail to report both the favorable and unfavorable payment history of the |
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209 | | - | student loan borrower to a nationally recognized consumer credit bureau at least annually if the |
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210 | | - | student loan servicer regularly reports information to a credit bureau; |
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211 | | - | “(9) Refuse to communicate with an authorized representative of the student loan |
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212 | | - | borrower who provides a written authorization signed by the student loan borrower; except, that |
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213 | | - | the student loan servicer may adopt procedures reasonably related to verifying that the |
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214 | | - | representative is authorized to act on behalf of the student loan borrower; |
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215 | | - | “(10) Make a false statement or make an omission of a material fact in connection |
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216 | | - | with any information or report filed with a governmental agency or in connection with any |
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217 | | - | investigation conducted by the Commissioner or another governmental agency; |
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218 | | - | “(11) Fail to respond within 15 business days to a communication from the |
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219 | | - | Department, or the Office of the Attorney General, or within such shorter reasonable period of |
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220 | | - | time as may be requested by the Department or the Attorney General; or |
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221 | | - | “(12)(A) Fail to respond within 15 business days to a consumer complaint |
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222 | | - | submitted to the student loan servicer by the Department or the Office of the Attorney General. |
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223 | | - | “(B) A student loan servicer may request additional time to respond to the |
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224 | | - | complaint, up to a maximum of 45 business days, provided that the request is accompanied by an |
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225 | | - | explanation as to why additional time is reasonable and necessary. |
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226 | | - | “Sec. 7b-2. Affirmative duties – student loan servicers. ENROLLED ORIGINAL |
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| 122 | + | “(9) “Student loan borrower” means a resident of the District of Columbia who 91 |
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| 123 | + | has received or agreed to pay a student education loan or a private education loan to fund his or 92 |
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| 124 | + | her postsecondary education.”. 93 |
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| 125 | + | (5) A new paragraph (13) is added to read as follows: 94 |
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| 126 | + | “(13) “Total and permanent disability” is the condition of an individual who: 95 |
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| 127 | + | “(A) Has been determined by the United State Secretary of Veterans 96 |
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| 128 | + | Affairs to be unemployable due to a service-connected disability; or 97 |
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| 129 | + | “(B) Is unable to engage in any substantial gainful activity by reason of 98 |
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| 130 | + | any medically determinable physical or mental impairment that can be expected to result in 99 |
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| 131 | + | death, has lasted for a continuous period of not less than 12 months, or can be expected to last for 100 |
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| 132 | + | a continuous period of not less than 12 months.”. 101 |
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| 133 | + | (b) Section 7a(c)(10) (D.C. Official Code § 31-106.01(c)(10)) is amended to read as 102 |
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| 134 | + | follows: 103 |
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| 135 | + | “(10) By January 1, 2025, develop an updated consumer-facing student loan borrower bill 104 |
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| 136 | + | of rights, and make it available on the Department’s website.”. 105 |
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| 137 | + | (c) Section 7b (D.C. Official Code § 31-106.02) is amended as follows: 106 |
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| 138 | + | (1) Subsection (c) is amended as follows: 107 |
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| 139 | + | (A) Paragraph (1)(B) is amended by striking the phrase “Application fees 108 |
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| 140 | + | and other fees” and inserting the phrase “Application fees, investigation fees, and other fees” in 109 |
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| 141 | + | its place. 110 ENGROSSED ORIGINAL |
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233 | | - | “(a) Except as otherwise provided pursuant to federal law or a student education loan |
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234 | | - | agreement, a student loan servicer shall: |
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235 | | - | “(1) Respond to any written inquiry from a student loan borrower or the |
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236 | | - | representative of a student loan borrower by: |
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237 | | - | “(A) Acknowledging receipt of the inquiry within 10 business days; and |
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238 | | - | “(B) Providing information relating to the inquiry, and, if applicable, the |
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239 | | - | action the student loan servicer will take to correct the account or an explanation of the student |
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240 | | - | loan servicer's determination that the borrower's account is correct within 30 business days, |
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241 | | - | including copies of all information and account information used by the student loan servicer in |
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242 | | - | reaching the determination. |
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243 | | - | “(2) Inquire of a student loan borrower who has an overpayment on how the |
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244 | | - | student loan borrower wants to apply the overpayment to a student education loan. A student |
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245 | | - | loan borrower's instruction on how to apply an overpayment to a student education loan shall |
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246 | | - | stay in effect for any future overpayments during the term of the student education loan until the |
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247 | | - | borrower provides different instructions. |
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248 | | - | “(3)(A) In the absence of direction provided by a student loan borrower pursuant |
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249 | | - | to paragraph (2) of this subsection, allocate an overpayment on a student loan account in a |
---|
250 | | - | manner that reduces the total cost of the student loan, including principal and balance, interest, |
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251 | | - | and fees. |
---|
252 | | - | “(B) A student loan servicer shall be deemed to meet the requirements of |
---|
253 | | - | this paragraph if the servicer allocates the overpayment to the loan with the highest interest rate |
---|
254 | | - | on the student loan borrower’s account, unless the student loan borrower specifies otherwise. |
---|
255 | | - | “(4)(A) In the absence of direction provided by a student loan borrower pursuant |
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256 | | - | to paragraph (2) of this subsection, apply partial payments in a manner that minimizes late fees |
---|
257 | | - | and negative credit reporting. |
---|
258 | | - | “(B) If there are multiple loans on a student loan borrower’s account with |
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259 | | - | an equal stage of delinquency, apply the partial payment in a way that satisfies as many |
---|
260 | | - | individual loan payments as possible on a student loan borrower's account. |
---|
261 | | - | “(b) Except as otherwise provided by federal law or regulation, the following |
---|
262 | | - | requirements shall be applicable to a student loan servicer in the event of the sale, assignment, or |
---|
263 | | - | other transfer of the servicing of a student education loan that results in a change in the identity |
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264 | | - | of the student loan servicer to whom a student loan borrower is required to send payments or |
---|
265 | | - | direct any communication concerning the student education loan: |
---|
266 | | - | “(1)(A) As a condition of a sale, an assignment, or any other transfer of the |
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267 | | - | servicing of a student education loan, a student loan servicer shall require the new student loan |
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268 | | - | servicer to honor all benefits originally represented as available to a student loan borrower during |
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269 | | - | the repayment of the student education loan and preserve the availability of those benefits, |
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270 | | - | including any benefits for which the student loan borrower has not yet qualified. ENROLLED ORIGINAL |
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| 148 | + | (B) A new paragraph (3) is added to read as follows: 111 |
---|
| 149 | + | “(3) The Commissioner shall automatically issue a limited, irrevocable license to 112 |
---|
| 150 | + | a person or entity servicing a student education loan under contract with the United States 113 |
---|
| 151 | + | Department of Education provided that: 114 |
---|
| 152 | + | “(A)(i), A person or entity seeking to act within the District of Columbia 115 |
---|
| 153 | + | as a student loan servicer is exempt from the application procedures established pursuant to this 116 |
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| 154 | + | subsection, other than the requirements of paragraphs (1)(B) and (1)(D) of this subsection, to the 117 |
---|
| 155 | + | extent that the student loan servicing performed is conducted pursuant to a contract awarded by 118 |
---|
| 156 | + | the United States Secretary of Education under 20 U.S.C. § 1087f. 119 |
---|
| 157 | + | “(ii) The Commissioner shall prescribe the procedure to document 120 |
---|
| 158 | + | eligibility for the exemption and maintain records documenting each person and entity issued a 121 |
---|
| 159 | + | license pursuant to this paragraph. 122 |
---|
| 160 | + | “(B) A person or entity meeting the criteria set forth in subparagraph (A) 123 |
---|
| 161 | + | of this paragraph shall be issued a license by the Commissioner for the student loan servicing of 124 |
---|
| 162 | + | student education loans under contract with the United States Department of Education and shall 125 |
---|
| 163 | + | be deemed by the Commissioner to have met all the requirements established by subparagraphs 126 |
---|
| 164 | + | (1)(A) and (C) of this subsection. 127 |
---|
| 165 | + | “(C) The provisions of subsection (h) of this section shall not apply to a 128 |
---|
| 166 | + | person or entity issued a limited license pursuant to this section to the extent that the person or 129 |
---|
| 167 | + | entity is servicing a federal student education loan. 130 ENGROSSED ORIGINAL |
---|
277 | | - | “(B) If a student loan servicer is not also the loan holder or is not acting on |
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278 | | - | behalf of the loan holder, the student loan servicer satisfies the requirement established by this |
---|
279 | | - | paragraph by providing the new student loan servicer with the information necessary for the new |
---|
280 | | - | student loan servicer to honor all benefits originally represented as available to a student loan |
---|
281 | | - | borrower during the repayment of the student education loan and preserve the availability of the |
---|
282 | | - | benefits, including any benefits for which the student loan borrower has not yet qualified. |
---|
283 | | - | “(2) A student loan servicer shall transfer to the new student loan servicer for the |
---|
284 | | - | student education loan all information regarding the student loan borrower, the account of the |
---|
285 | | - | student loan borrower, and the student education loan of the student loan borrower. The |
---|
286 | | - | information shall include the repayment status of the student loan borrower and any benefits |
---|
287 | | - | associated with the student education loan of the borrower. |
---|
288 | | - | “(3) The student loan servicer shall complete the transfer of information required |
---|
289 | | - | pursuant to paragraph (2) of this subsection within 45 calendar days after the sale, assignment, or |
---|
290 | | - | other transfer of the servicing of the student education loan. |
---|
291 | | - | “(4) The transferring student loan servicer shall notify affected student loan |
---|
292 | | - | borrowers of the sale, assignment, or other transfer of the servicing of the student education loan |
---|
293 | | - | at least 7 days before the next payment on the loan is due, which notice shall include: |
---|
294 | | - | “(A) The identity of the new student loan servicer; |
---|
295 | | - | “(B) The effective date of the transfer of the student loan borrower’s |
---|
296 | | - | student education loan to the new student loan servicer; |
---|
297 | | - | “(C) The date on which the existing student loan servicer will no longer |
---|
298 | | - | accept payments and whether and by when any action will need to be taken to update auto-debit |
---|
299 | | - | payments; and |
---|
300 | | - | “(D) The contact information for the new student loan servicer, including |
---|
301 | | - | phone number, email address, mailing address, and fax number. |
---|
302 | | - | “(c) A student loan servicer who obtains the right to service a student education loan shall |
---|
303 | | - | adopt policies and procedures to verify that the student loan servicer has received all information |
---|
304 | | - | regarding the student loan borrower, the account of the student loan borrower, and the student |
---|
305 | | - | education loan of the student loan borrower, including the repayment status of the student loan |
---|
306 | | - | borrower and any benefits associated with the student education loan of the student loan |
---|
307 | | - | borrower. |
---|
308 | | - | “(d) A student loan servicer shall evaluate a student loan borrower for eligibility for an |
---|
309 | | - | income-driven repayment program prior to placing the student loan borrower in forbearance or |
---|
310 | | - | default if an income-driven repayment program is available to the student loan borrower. |
---|
311 | | - | “Sec. 7b-3. Prohibited acts – private education lenders. |
---|
312 | | - | “(a)(1) A private education loan executed after the applicability date of this section shall |
---|
313 | | - | not include a provision that permits the private education lender to accelerate, in whole or in part, |
---|
314 | | - | payments on a private education loan except in cases of payment default or place any loan or |
---|
315 | | - | account into default or accelerate a loan for any reason other than for payment default. ENROLLED ORIGINAL |
---|
| 174 | + | “(D)(i) A person or entity issued a license pursuant to this section shall 131 |
---|
| 175 | + | provide the Commissioner with written notice within 7 days following the notification of the 132 |
---|
| 176 | + | expiration, revocation, or termination of any contract awarded by the United States Secretary of 133 |
---|
| 177 | + | Education under 20 U.S.C § 1087f (“written notice”). 134 |
---|
| 178 | + | “(ii) After providing the written notice required by sub-135 |
---|
| 179 | + | subparagraph (i) of this subparagraph, the person or entity shall have 30 days to satisfy all the 136 |
---|
| 180 | + | requirements established under this section in order to continue to act within the District of 137 |
---|
| 181 | + | Columbia as a student loan servicer for federal student education loans. 138 |
---|
| 182 | + | “(iii) At the expiration of the 30-day period provided in sub-139 |
---|
| 183 | + | subparagraph (ii) of this subparagraph, if the person or entity has not satisfied the requirements 140 |
---|
| 184 | + | established pursuant to this section, the Commissioner shall immediately suspend any license 141 |
---|
| 185 | + | granted under this section. 142 |
---|
| 186 | + | “(E) In the case of student loan servicing that is not conducted pursuant to 143 |
---|
| 187 | + | a contract awarded by the United States Secretary of Education under 20 U.S.C. § 1087f, nothing 144 |
---|
| 188 | + | in this section shall prevent the Commissioner from issuing an order to temporarily or 145 |
---|
| 189 | + | permanently prohibit a person or entity from acting as a student loan servicer. 146 |
---|
| 190 | + | “(F) In the case of student loan servicing conducted pursuant to a contract 147 |
---|
| 191 | + | awarded by the United States Secretary of Education under 20 U.S.C § 1087f, nothing in this 148 |
---|
| 192 | + | section shall prevent the Commissioner from issuing a cease-and-desist order or an injunction 149 ENGROSSED ORIGINAL |
---|
322 | | - | “(2) A private education loan executed prior to the applicability date of this |
---|
323 | | - | section shall permit the private education lender to accelerate payments only if the promissory |
---|
324 | | - | note or private education loan agreement explicitly authorizes an acceleration and only for the |
---|
325 | | - | reasons stated in the note or agreement. |
---|
326 | | - | “(3) In the event of the death of a cosigner, the lender shall not attempt to collect |
---|
327 | | - | against the cosigner’s estate other than for payment default. |
---|
328 | | - | “(4) Upon receiving notification of the death or bankruptcy of a cosigner, when |
---|
329 | | - | the private education loan is not more than 60 days delinquent at the time of the notification, the |
---|
330 | | - | private education lender shall not change any terms or benefits under the promissory note, |
---|
331 | | - | repayment schedule, repayment terms, or monthly payment amount or any other provision |
---|
332 | | - | associated with the private education loan. |
---|
333 | | - | “(5) A private education lender shall not place any private education loan or |
---|
334 | | - | account into default or accelerate a private education loan while a student loan borrower is |
---|
335 | | - | seeking a loan modification or enrollment in a flexible repayment plan; except, that a private |
---|
336 | | - | education lender may place a private education loan or account into default or accelerate a |
---|
337 | | - | private education loan for payment default 90 days after the student loan borrower’s default. |
---|
338 | | - | “(b) A private education lender shall not: |
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339 | | - | “(1) Directly or indirectly employ any scheme, device, or artifice to defraud a |
---|
340 | | - | student loan borrower; |
---|
341 | | - | “(2) Directly or indirectly employ any scheme, device, or artifice to mislead a |
---|
342 | | - | student loan borrower; |
---|
343 | | - | “(3) Engage in any unfair or deceptive practice toward any person or misrepresent |
---|
344 | | - | or omit any material information in connection with the servicing of a private education loan, |
---|
345 | | - | including, abusive acts and practices; |
---|
346 | | - | “(4) Obtain property by fraud; |
---|
347 | | - | “(5) Obtain property by misrepresentation; |
---|
348 | | - | “(6) Misapply private education loan payments to the outstanding balance of a |
---|
349 | | - | private education loan; |
---|
350 | | - | “(7) Provide inaccurate information to a credit bureau, thereby harming a student |
---|
351 | | - | loan borrower’s creditworthiness; |
---|
352 | | - | “(8) Fail to report both the favorable and unfavorable payment history of the |
---|
353 | | - | student loan borrower to a nationally recognized consumer credit bureau at least annually if the |
---|
354 | | - | private education lender regularly reports information to a credit bureau; |
---|
355 | | - | “(9) Refuse to communicate with an authorized representative of the student loan |
---|
356 | | - | borrower who provides a written authorization signed by the student loan borrower; except, that |
---|
357 | | - | the private education lender may adopt procedures reasonably related to verifying that the |
---|
358 | | - | representative is authorized to act on behalf of the student loan borrower; ENROLLED ORIGINAL |
---|
| 199 | + | against a student loan servicer to cease activities in violation of this act or D.C. Official Code 150 |
---|
| 200 | + | §28-3901 et seq.”. 151 |
---|
| 201 | + | (2) Subsection (g)(1)(C) is amended by striking the phrase “The Commissioner 152 |
---|
| 202 | + | may deny an application for renewal” and inserting the phrase “Except as provided under 153 |
---|
| 203 | + | subsection (c)(3) of this section, the Commissioner may deny an application for renewal” in its 154 |
---|
| 204 | + | place. 155 |
---|
| 205 | + | (3) A new subsection (k) is added to read as follows: 156 |
---|
| 206 | + | “(k) In a format prescribed by the Commissioner, a licensee shall maintain the 157 |
---|
| 207 | + | contact information for the Department and the Ombudsman, as defined in section 7c(6B), on the 158 |
---|
| 208 | + | licensee’s website.”. 159 |
---|
| 209 | + | (d) New sections 7b-1, 7b-2, 7b-3, 7b-4, and 7b-5 are added to read as follows: 160 |
---|
| 210 | + | “Sec. 7b-1. Prohibited conduct –student loan servicers. 161 |
---|
| 211 | + | “(a) No student loan servicer shall: 162 |
---|
| 212 | + | “(1) Directly or indirectly employ any scheme, device, or artifice to defraud a 163 |
---|
| 213 | + | student loan borrower; 164 |
---|
| 214 | + | “(2) Directly or indirectly employ any scheme, device, or artifice to mislead a 165 |
---|
| 215 | + | student loan borrower; 166 |
---|
| 216 | + | “(3) Engage in any unfair or deceptive practice toward any person or misrepresent 167 |
---|
| 217 | + | or omit any material information in connection with the servicing of a student education loan, 168 |
---|
| 218 | + | including an abusive act and practice; 169 ENGROSSED ORIGINAL |
---|
365 | | - | “(10) Make any false statement or make any omission of a material fact in |
---|
366 | | - | connection with any information or reports filed with a governmental agency or in connection |
---|
367 | | - | with any investigation conducted by the Commissioner or another governmental agency; |
---|
368 | | - | “(11) Fail to respond within 15 business days to communications from the |
---|
369 | | - | Department or the Office of the Attorney General, or within such shorter reasonable period of |
---|
370 | | - | time as may be requested by the Commissioner or the Attorney General; or |
---|
371 | | - | “(12)(A) Fail to respond within 15 business days to a consumer complaint |
---|
372 | | - | transmitted to the private education lender by the Department or the Office of the Attorney |
---|
373 | | - | General. |
---|
374 | | - | “(B) A private education lender may request additional time to respond to |
---|
375 | | - | the complaint, up to a maximum of 45 business days, provided that the request is accompanied |
---|
376 | | - | by an explanation as to why additional time is reasonable and necessary. |
---|
377 | | - | “Sec. 7b-4. Affirmative duties – private education lenders. |
---|
378 | | - | “(a) For a private education loan issued on or after the applicability date of this section: |
---|
379 | | - | “(1) A private education lender or student loan servicer acting on behalf of a |
---|
380 | | - | private education lender when notified of the total and permanent disability of a student loan |
---|
381 | | - | borrower or cosigner shall release any cosigner from the obligations under the private education |
---|
382 | | - | loan. The private education lender shall not attempt to collect a payment from a cosigner after |
---|
383 | | - | being notified of the total and permanent disability of the cosigner or borrower. |
---|
384 | | - | “(2) A private education lender shall notify a student loan borrower and cosigner |
---|
385 | | - | for a private education loan if either a cosigner or the student loan borrower is released from the |
---|
386 | | - | obligations of the private education loan under this subsection within 30 days of the release. |
---|
387 | | - | “(3) A private education lender that extends a private education loan to a student |
---|
388 | | - | loan borrower shall provide the student loan borrower an option to designate an individual to |
---|
389 | | - | have the legal authority to act on behalf of the student loan borrower with respect to the private |
---|
390 | | - | education loan in the event of the total and permanent disability of the student loan borrower. |
---|
391 | | - | “(4) In the event a cosigner is released from the obligations of a private education |
---|
392 | | - | loan pursuant to paragraph (1) of this subsection, the private education lender shall not require |
---|
393 | | - | the student loan borrower to obtain another cosigner on the private education loan obligation. |
---|
394 | | - | “(5) A private education lender shall not declare a default or accelerate the debt |
---|
395 | | - | against the student loan borrower on the sole basis of the release of the cosigner from the private |
---|
396 | | - | education loan obligation. |
---|
397 | | - | “(6) A private education lender shall when notified of the total and permanent |
---|
398 | | - | disability of a student loan borrower discharge the liability of the student loan borrower and |
---|
399 | | - | cosigner on the private education loan. |
---|
400 | | - | “(7) After receiving a notification pursuant to paragraph (1) of this subsection, the |
---|
401 | | - | private education lender shall not attempt to collect on the outstanding liability of the student |
---|
402 | | - | loan borrower or cosigner or monitor the disability status of the student loan borrower after the |
---|
403 | | - | date of discharge. ENROLLED ORIGINAL |
---|
| 225 | + | “(4) Obtain property by fraud; 170 |
---|
| 226 | + | “(5) Obtain property by misrepresentation; 171 |
---|
| 227 | + | “(6) Misapply student education loan payments to the outstanding balance of a 172 |
---|
| 228 | + | student education loan; 173 |
---|
| 229 | + | “(7) Provide inaccurate information to a credit bureau, harming a student loan 174 |
---|
| 230 | + | borrower's creditworthiness; 175 |
---|
| 231 | + | “(8) Fail to report both the favorable and unfavorable payment history of the 176 |
---|
| 232 | + | student loan borrower to a nationally recognized consumer credit bureau at least annually if the 177 |
---|
| 233 | + | student loan servicer regularly reports information to a credit bureau; 178 |
---|
| 234 | + | “(9) Refuse to communicate with an authorized representative of the student loan 179 |
---|
| 235 | + | borrower who provides a written authorization signed by the student loan borrower; except, that 180 |
---|
| 236 | + | the student loan servicer may adopt procedures reasonably related to verifying that the 181 |
---|
| 237 | + | representative is authorized to act on behalf of the student loan borrower; 182 |
---|
| 238 | + | “(10) Make a false statement or make an omission of a material fact in connection 183 |
---|
| 239 | + | with any information or report filed with a governmental agency or in connection with any 184 |
---|
| 240 | + | investigation conducted by the Commissioner or another governmental agency; 185 |
---|
| 241 | + | “(11) Fail to respond within 15 business days to a communication from the 186 |
---|
| 242 | + | Department, or the Office of the Attorney General, or within such shorter reasonable period of 187 |
---|
| 243 | + | time as may be requested by the Department or the Attorney General; or 188 ENGROSSED ORIGINAL |
---|
410 | | - | “(b) Availability of alternative repayment plans. |
---|
411 | | - | “(1) If a private education lender offers a student loan borrower flexible or |
---|
412 | | - | modified repayment options in connection with a private education loan, those flexible |
---|
413 | | - | repayment options shall be made available to all borrowers and the private education lender |
---|
414 | | - | shall: |
---|
415 | | - | “(A) Provide on its website a description of any alternative repayment |
---|
416 | | - | options offered by the private education lender for a private education loan; and |
---|
417 | | - | “(B) Establish policies and procedures to facilitate evaluation of private |
---|
418 | | - | education loan flexible repayment option requests, including providing accurate information |
---|
419 | | - | regarding any private education loan alternative repayment options that may be available to the |
---|
420 | | - | student loan borrower through a promissory note or that may have been marketed to the student |
---|
421 | | - | loan borrower through marketing materials. |
---|
422 | | - | “(2) A private education lender or a student loan servicer acting on behalf of a |
---|
423 | | - | private education lender shall consistently present and offer flexible or modified private |
---|
424 | | - | education loan repayment options to student loan borrowers with similar financial circumstances, |
---|
425 | | - | if the private education lender offers such repayment options. |
---|
426 | | - | “(c)(1) Prior to the extension of a private education loan that requires a cosigner, a private |
---|
427 | | - | education lender shall deliver the following information to the cosigner: |
---|
428 | | - | “(A) How the private education loan obligation shall appear on the |
---|
429 | | - | cosigner’s credit; |
---|
430 | | - | “(B) How the cosigner shall be notified if the private education loan |
---|
431 | | - | becomes delinquent, including how the cosigner can cure the delinquency in order to avoid |
---|
432 | | - | negative credit furnishing and loss of cosigner release eligibility; and |
---|
433 | | - | “(C) Eligibility for release of the cosigner’s obligation on the private |
---|
434 | | - | education loan, including the number of on-time payments and any other criteria required to |
---|
435 | | - | approve the release of the cosigner from the private education loan obligation. |
---|
436 | | - | “(2) Prior to offering a person a private education loan that is being used to |
---|
437 | | - | refinance an existing education loan, a private education lender shall provide the person a |
---|
438 | | - | disclosure that benefits and protections applicable to the existing loan may be lost due to the |
---|
439 | | - | refinancing. |
---|
440 | | - | “(3) The information provided pursuant to this section shall be provided on a one- |
---|
441 | | - | page information sheet in a 12-point font and shall be written in simple, clear, understandable |
---|
442 | | - | and easily readable language as provided in the Plain Writing Act of 2010 (5 U.S.C. § 301, note). |
---|
443 | | - | “(d)(1) For any private education loan that obligates a cosigner, a private education |
---|
444 | | - | lender shall provide the student loan borrower and the cosigner an annual written notice |
---|
445 | | - | containing information about cosigner release, including the administrative, objective criteria the |
---|
446 | | - | private education lender requires to approve the release of the cosigner from the private |
---|
447 | | - | education loan obligation and the process for applying for cosigner release. ENROLLED ORIGINAL |
---|
| 250 | + | “(12)(A) Fail to respond within 15 business days to a consumer complaint 189 |
---|
| 251 | + | submitted to the student loan servicer by the Department or the Office of the Attorney General. 190 |
---|
| 252 | + | “(B) A student loan servicer may request additional time to respond to the 191 |
---|
| 253 | + | complaint, up to a maximum of 45 business days, provided that the request is accompanied by an 192 |
---|
| 254 | + | explanation as to why additional time is reasonable and necessary. 193 |
---|
| 255 | + | “Sec. 7b-2. Affirmative duties – student loan servicers. 194 |
---|
| 256 | + | “(a) Except as otherwise provided pursuant to federal law or a student education loan 195 |
---|
| 257 | + | agreement, a student loan servicer shall: 196 |
---|
| 258 | + | “(1) Respond to any written inquiry from a student loan borrower or the 197 |
---|
| 259 | + | representative of a student loan borrower by: 198 |
---|
| 260 | + | “(A) Acknowledging receipt of the inquiry within 10 business days; and 199 |
---|
| 261 | + | “(B) Providing information relating to the inquiry, and, if applicable, the 200 |
---|
| 262 | + | action the student loan servicer will take to correct the account or an explanation of the student 201 |
---|
| 263 | + | loan servicer's determination that the borrower's account is correct within 30 business days, 202 |
---|
| 264 | + | including copies of all information and account information used by the student loan servicer in 203 |
---|
| 265 | + | reaching the determination. 204 |
---|
| 266 | + | “(2) Inquire of a student loan borrower who has an overpayment on how the 205 |
---|
| 267 | + | student loan borrower wants to apply the overpayment to a student education loan. A student 206 |
---|
| 268 | + | loan borrower's instruction on how to apply an overpayment to a student education loan shall 207 ENGROSSED ORIGINAL |
---|
454 | | - | “(2) If the student loan borrower has met the applicable requirements to be |
---|
455 | | - | eligible for cosigner release, the private education lender shall send the student loan borrower |
---|
456 | | - | and the cosigner a written notification by U.S. mail, and by electronic mail when a student loan |
---|
457 | | - | borrower or cosigner has elected to receive electronic communications from the private |
---|
458 | | - | education lender, informing the student loan borrower and cosigner that the requirements to be |
---|
459 | | - | eligible for cosigner release have been met. |
---|
460 | | - | “(3) A private education lender shall provide written notice to a borrower who |
---|
461 | | - | applies for cosigner release, but whose application is incomplete. The written notice shall include |
---|
462 | | - | a description of the information needed to consider the application complete and the date by |
---|
463 | | - | which the applicant must furnish the missing information. |
---|
464 | | - | “(4)(A) Within 30 days after a student loan borrower submits a completed |
---|
465 | | - | application for cosigner release, the private education lender shall send the student loan borrower |
---|
466 | | - | and the cosigner a written notice that informs the student loan borrower and cosigner whether the |
---|
467 | | - | cosigner release application has been approved or denied. |
---|
468 | | - | “(B) If the private education lender denies the request for cosigner release, |
---|
469 | | - | the student loan borrower may request any documents or information used in the determination, |
---|
470 | | - | including the credit score threshold used by the private education lender, the student loan |
---|
471 | | - | borrower’s consumer report, the student loan borrower’s credit score, and any other documents |
---|
472 | | - | specific to the student loan borrower. The private education lender shall also provide any adverse |
---|
473 | | - | action notices required under applicable federal law if the denial is based in whole or in part on |
---|
474 | | - | any information contained in a consumer report. |
---|
475 | | - | “(5) In response to a written or oral request for cosigner release, a private |
---|
476 | | - | education lender shall provide the information described in paragraph (1) of this subsection. |
---|
477 | | - | “(6) A private education lender shall not impose any restriction that permanently |
---|
478 | | - | bars a student loan borrower from qualifying for cosigner release, including restricting the |
---|
479 | | - | number of times a student loan borrower may apply for cosigner release. |
---|
480 | | - | “(7)(A) A private education lender shall not impose any negative consequences |
---|
481 | | - | on a student loan borrower or cosigner during the 60 days following the issuance of the notice |
---|
482 | | - | required pursuant to paragraph (3) of this subsection or until the private education lender makes |
---|
483 | | - | a final determination about a borrower’s cosigner release application. |
---|
484 | | - | “(B) For the purpose of this paragraph, the term “negative consequences” |
---|
485 | | - | includes the imposition of additional eligibility criteria, negative credit reporting, lost eligibility |
---|
486 | | - | for cosigner release, late fees, interest capitalization, or other financial penalty. |
---|
487 | | - | “(8)(A) For a private education loan executed after the applicable date of this |
---|
488 | | - | section, a private education lender shall not require more than 12 consecutive, on-time payments |
---|
489 | | - | as a requirement for cosigner release. |
---|
490 | | - | “(B) A student loan borrower who has paid the equivalent of 12 months of |
---|
491 | | - | principal and interest payments within any 12-month period shall be considered to have satisfied ENROLLED ORIGINAL |
---|
| 275 | + | stay in effect for any future overpayments during the term of the student education loan until the 208 |
---|
| 276 | + | borrower provides different instructions. 209 |
---|
| 277 | + | “(3)(A) In the absence of direction provided by a student loan borrower pursuant 210 |
---|
| 278 | + | to paragraph (2) of this subsection, allocate an overpayment on a student loan account in a 211 |
---|
| 279 | + | manner that reduces the total cost of the student loan, including principal and balance, interest, 212 |
---|
| 280 | + | and fees. 213 |
---|
| 281 | + | “(B) A student loan servicer shall be deemed to meet the requirements of 214 |
---|
| 282 | + | this paragraph if the servicer allocates the overpayment to the loan with the highest interest rate 215 |
---|
| 283 | + | on the student loan borrower’s account, unless the student loan borrower specifies otherwise. 216 |
---|
| 284 | + | “(4)(A) In the absence of direction provided by a student loan borrower pursuant 217 |
---|
| 285 | + | to paragraph (2) of this subsection, apply partial payments in a manner that minimizes late fees 218 |
---|
| 286 | + | and negative credit reporting. 219 |
---|
| 287 | + | “(B) If there are multiple loans on a student loan borrower’s account with 220 |
---|
| 288 | + | an equal stage of delinquency, apply the partial payment in a way that satisfies as many 221 |
---|
| 289 | + | individual loan payments as possible on a student loan borrower's account. 222 |
---|
| 290 | + | “(b) Except as otherwise provided by federal law or regulation, the following 223 |
---|
| 291 | + | requirements shall be applicable to a student loan servicer in the event of the sale, assignment, or 224 |
---|
| 292 | + | other transfer of the servicing of a student education loan that results in a change in the identity 225 |
---|
| 293 | + | of the student loan servicer to whom a student loan borrower is required to send payments or 226 |
---|
| 294 | + | direct any communication concerning the student education loan: 227 ENGROSSED ORIGINAL |
---|
498 | | - | a consecutive, on-time payment requirement even if the student loan borrower has not made |
---|
499 | | - | payments monthly during the 12-month period. |
---|
500 | | - | “(9) If a student loan borrower or cosigner requests a change in terms that restarts |
---|
501 | | - | the counting of consecutive, on-time payments required for cosigner release, the private |
---|
502 | | - | education lender shall notify the student loan borrower and cosigner in writing of the impact of |
---|
503 | | - | the change and provide the student loan borrower or the cosigner the right to withdraw or reverse |
---|
504 | | - | the request to avoid that impact. |
---|
505 | | - | “(10)(A) A student loan borrower shall have the right to request a reconsideration |
---|
506 | | - | of a private education lender’s denial of a request for cosigner release, and the private education |
---|
507 | | - | lender shall permit the student loan borrower to submit additional documentation evidencing the |
---|
508 | | - | borrower’s ability to meet the payment obligations. |
---|
509 | | - | “(B) The student loan borrower may request review of the cosigner release |
---|
510 | | - | determination by a different employee than the employee who made the original determination. |
---|
511 | | - | “(11)(A) A private education lender shall establish and maintain a comprehensive |
---|
512 | | - | record-management system (“record-management system”) reasonably designed to ensure the |
---|
513 | | - | accuracy, integrity, and completeness of data and other information about cosigner release |
---|
514 | | - | applications and compliance with applicable District and federal laws, including the Equal Credit |
---|
515 | | - | Opportunity Act (15 U.S.C. § 1691 et seq.) and the Fair Credit Reporting Act (15 U.S.C. § 1681 |
---|
516 | | - | et seq.). |
---|
517 | | - | “(B) The record-management system shall also include the: |
---|
518 | | - | “(i) Number of cosigner release applications received; |
---|
519 | | - | “(ii) Approval and denial rate; and |
---|
520 | | - | “(iii) primary reasons for any denial. |
---|
521 | | - | “(e)(1) A private education lender shall provide a cosigner with access to all documents |
---|
522 | | - | or records related to the cosigned private education loan that are available to the student loan |
---|
523 | | - | borrower. |
---|
524 | | - | “(2) If a private education lender provides electronic access to documents and |
---|
525 | | - | records for a student loan borrower, it shall provide the equivalent electronic access to the |
---|
526 | | - | cosigner. |
---|
527 | | - | “(3) Upon written notice from the student loan borrower or cosigner, the private |
---|
528 | | - | education lender may redact or withhold contact information for the student loan borrower and |
---|
529 | | - | cosigner. |
---|
530 | | - | “Sec. 7b-5. Enforcement. |
---|
531 | | - | “(a) In addition to complying with the requirements of the New Student Loan Borrower |
---|
532 | | - | Bill of Rights Amendment Act of 2024, passed on 2nd reading on September 17, 2024 (Enrolled |
---|
533 | | - | version of Bill 25-37) (“act”), a student loan servicer shall comply with all applicable federal |
---|
534 | | - | laws relating to student loan servicing, as from time to time amended, and the regulations |
---|
535 | | - | promulgated pursuant to those federal laws. ENROLLED ORIGINAL |
---|
| 301 | + | “(1)(A) As a condition of a sale, an assignment, or any other transfer of the 228 |
---|
| 302 | + | servicing of a student education loan, a student loan servicer shall require the new student loan 229 |
---|
| 303 | + | servicer to honor all benefits originally represented as available to a student loan borrower during 230 |
---|
| 304 | + | the repayment of the student education loan and preserve the availability of those benefits, 231 |
---|
| 305 | + | including any benefits for which the student loan borrower has not yet qualified. 232 |
---|
| 306 | + | “(B) If a student loan servicer is not also the loan holder or is not acting on 233 |
---|
| 307 | + | behalf of the loan holder, the student loan servicer satisfies the requirement established by this 234 |
---|
| 308 | + | paragraph by providing the new student loan servicer with the information necessary for the new 235 |
---|
| 309 | + | student loan servicer to honor all benefits originally represented as available to a student loan 236 |
---|
| 310 | + | borrower during the repayment of the student education loan and preserve the availability of the 237 |
---|
| 311 | + | benefits, including any benefits for which the student loan borrower has not yet qualified. 238 |
---|
| 312 | + | “(2) A student loan servicer shall transfer to the new student loan servicer for the 239 |
---|
| 313 | + | student education loan all information regarding the student loan borrower, the account of the 240 |
---|
| 314 | + | student loan borrower, and the student education loan of the student loan borrower. The 241 |
---|
| 315 | + | information shall include the repayment status of the student loan borrower and any benefits 242 |
---|
| 316 | + | associated with the student education loan of the borrower. 243 |
---|
| 317 | + | “(3) The student loan servicer shall complete the transfer of information required 244 |
---|
| 318 | + | pursuant to paragraph (2) of this subsection within 45 calendar days after the sale, assignment, or 245 |
---|
| 319 | + | other transfer of the servicing of the student education loan. 246 ENGROSSED ORIGINAL |
---|
542 | | - | “(b) A violation of section 7b-1 or 7b-3 is an unfair or deceptive trade practice pursuant |
---|
543 | | - | to D.C. Official Code § 28-3904. |
---|
544 | | - | “(c) Any person who suffers damage as a result of the failure of a student loan servicer or |
---|
545 | | - | private education lender to comply with sections 7b, 7b-1, 7b-2, 7b-3, 7b-4, or 7b-5(a) may bring |
---|
546 | | - | an action on their own behalf and on behalf of a similarly situated class of consumers against that |
---|
547 | | - | student loan servicer or private education lender to recover or obtain: |
---|
548 | | - | “(1) Actual damages, but in no case shall the total award of damages be less than |
---|
549 | | - | $500 per plaintiff, per violation; |
---|
550 | | - | “(2) An order enjoining the methods, acts, or practices; |
---|
551 | | - | “(3) Restitution of property; |
---|
552 | | - | “(4) Punitive damages; |
---|
553 | | - | “(5) Attorney’s fees; or |
---|
554 | | - | “(6) Any other relief that the court considers proper. |
---|
555 | | - | “(d) In addition to any other remedies provided by this section or otherwise provided by |
---|
556 | | - | law, whenever it is proven by a preponderance of the evidence that a student loan servicer or |
---|
557 | | - | private education lender has engaged in conduct that substantially interferes with a student |
---|
558 | | - | borrower’s right to an alternative payment arrangement, loan forgiveness, cancellation, or |
---|
559 | | - | discharge, or any other financial benefit, as established under the terms of a student loan |
---|
560 | | - | borrower’s promissory note or under the Higher Education Act of 1965 (20 U.S.C. § 1070a et |
---|
561 | | - | seq.), (“Higher Education Act”), as from time to time amended, and regulations promulgated |
---|
562 | | - | pursuant to the Higher Education Act, the court shall award treble actual damages to the plaintiff, |
---|
563 | | - | but in no case shall the award of damages be less than $1,500 per violation. |
---|
564 | | - | “(e) The remedies provided in this section are not the exclusive remedies available to a |
---|
565 | | - | student loan borrower or cosigner, nor must the student loan borrower exhaust any administrative |
---|
566 | | - | remedies provided in this section or any other applicable law before proceeding pursuant to this |
---|
567 | | - | section. |
---|
568 | | - | “(f) The Attorney General may bring an action for any violation of sections 7b, 7b-1, 7b- |
---|
569 | | - | 2, 7b-3, 7b-4 or 7b-5(a) under the authority granted in § 28-3909. |
---|
570 | | - | “(g) The Department shall share information on a quarterly basis related to the |
---|
571 | | - | implementation, execution, and enforcement of sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 and 7b-5(a) |
---|
572 | | - | with the Office of the Attorney General. |
---|
573 | | - | (e) Section 7c is amended by striking the phrase “sections 7a and 7b.” and inserting the |
---|
574 | | - | phrase “sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 and 7b-5(a).” in its place. |
---|
575 | | - | |
---|
576 | | - | Sec. 3. Conforming amendment. |
---|
577 | | - | Section 28-3903 of the District of Columbia Official Code is amended by adding a new |
---|
578 | | - | subsection (d) to read as follows: |
---|
579 | | - | “(d) The Attorney General may bring an action pursuant to section 7b-5(f) of the |
---|
580 | | - | Department of Insurance and Securities Regulation Establishment Act of 1996, passed on 2nd ENROLLED ORIGINAL |
---|
| 326 | + | “(4) The transferring student loan servicer shall notify affected student loan 247 |
---|
| 327 | + | borrowers of the sale, assignment, or other transfer of the servicing of the student education loan 248 |
---|
| 328 | + | at least 7 days before the next payment on the loan is due, which notice shall include: 249 |
---|
| 329 | + | “(A) The identity of the new student loan servicer; 250 |
---|
| 330 | + | “(B) The effective date of the transfer of the student loan borrower’s 251 |
---|
| 331 | + | student education loan to the new student loan servicer; 252 |
---|
| 332 | + | “(C) The date on which the existing student loan servicer will no longer 253 |
---|
| 333 | + | accept payments and whether and by when any action will need to be taken to update auto-debit 254 |
---|
| 334 | + | payments; and 255 |
---|
| 335 | + | “(D) The contact information for the new student loan servicer, including 256 |
---|
| 336 | + | phone number, email address, mailing address, and fax number. 257 |
---|
| 337 | + | “(c) A student loan servicer who obtains the right to service a student education loan shall 258 |
---|
| 338 | + | adopt policies and procedures to verify that the student loan servicer has received all information 259 |
---|
| 339 | + | regarding the student loan borrower, the account of the student loan borrower, and the student 260 |
---|
| 340 | + | education loan of the student loan borrower, including the repayment status of the student loan 261 |
---|
| 341 | + | borrower and any benefits associated with the student education loan of the student loan 262 |
---|
| 342 | + | borrower. 263 |
---|
| 343 | + | “(d) A student loan servicer shall evaluate a student loan borrower for eligibility for an 264 |
---|
| 344 | + | income-driven repayment program prior to placing the student loan borrower in forbearance or 265 |
---|
| 345 | + | default if an income-driven repayment program is available to the student loan borrower. 266 ENGROSSED ORIGINAL |
---|
| 399 | + | |
---|
| 400 | + | 16 |
---|
| 401 | + | |
---|
| 402 | + | “(9) Refuse to communicate with an authorized representative of the student loan 305 |
---|
| 403 | + | borrower who provides a written authorization signed by the student loan borrower; except, that 306 |
---|
| 404 | + | the private education lender may adopt procedures reasonably related to verifying that the 307 |
---|
| 405 | + | representative is authorized to act on behalf of the student loan borrower; 308 |
---|
| 406 | + | “(10) Make any false statement or make any omission of a material fact in 309 |
---|
| 407 | + | connection with any information or reports filed with a governmental agency or in connection 310 |
---|
| 408 | + | with any investigation conducted by the Commissioner or another governmental agency; 311 |
---|
| 409 | + | “(11) Fail to respond within 15 business days to communications from the 312 |
---|
| 410 | + | Department or the Office of the Attorney General, or within such shorter reasonable period of 313 |
---|
| 411 | + | time as may be requested by the Commissioner or the Attorney General; or 314 |
---|
| 412 | + | “(12)(A) Fail to respond within 15 business days to a consumer complaint 315 |
---|
| 413 | + | transmitted to the private education lender by the Department or the Office of the Attorney 316 |
---|
| 414 | + | General. 317 |
---|
| 415 | + | “(B) A private education lender may request additional time to respond to 318 |
---|
| 416 | + | the complaint, up to a maximum of 45 business days, provided that the request is accompanied 319 |
---|
| 417 | + | by an explanation as to why additional time is reasonable and necessary. 320 |
---|
| 418 | + | “Sec. 7b-4. Affirmative duties – private education lenders. 321 |
---|
| 419 | + | “(a) For a private education loan issued on or after the applicability date of this section: 322 |
---|
| 420 | + | “(1) A private education lender or student loan servicer acting on behalf of a 323 |
---|
| 421 | + | private education lender when notified of the total and permanent disability of a student loan 324 ENGROSSED ORIGINAL |
---|
| 422 | + | |
---|
| 423 | + | |
---|
| 424 | + | |
---|
| 425 | + | |
---|
| 426 | + | 17 |
---|
| 427 | + | |
---|
| 428 | + | borrower or cosigner shall release any cosigner from the obligations under the private education 325 |
---|
| 429 | + | loan. The private education lender shall not attempt to collect a payment from a cosigner after 326 |
---|
| 430 | + | being notified of the total and permanent disability of the cosigner or borrower. 327 |
---|
| 431 | + | “(2) A private education lender shall notify a student loan borrower and cosigner 328 |
---|
| 432 | + | for a private education loan if either a cosigner or the student loan borrower is released from the 329 |
---|
| 433 | + | obligations of the private education loan under this subsection within 30 days of the release. 330 |
---|
| 434 | + | “(3) A private education lender that extends a private education loan to a student 331 |
---|
| 435 | + | loan borrower shall provide the student loan borrower an option to designate an individual to 332 |
---|
| 436 | + | have the legal authority to act on behalf of the student loan borrower with respect to the private 333 |
---|
| 437 | + | education loan in the event of the total and permanent disability of the student loan borrower. 334 |
---|
| 438 | + | “(4) In the event a cosigner is released from the obligations of a private education 335 |
---|
| 439 | + | loan pursuant to paragraph (1) of this subsection, the private education lender shall not require 336 |
---|
| 440 | + | the student loan borrower to obtain another cosigner on the private education loan obligation. 337 |
---|
| 441 | + | “(5) A private education lender shall not declare a default or accelerate the debt 338 |
---|
| 442 | + | against the student loan borrower on the sole basis of the release of the cosigner from the private 339 |
---|
| 443 | + | education loan obligation. 340 |
---|
| 444 | + | “(6) A private education lender shall when notified of the total and permanent 341 |
---|
| 445 | + | disability of a student loan borrower discharge the liability of the student loan borrower and 342 |
---|
| 446 | + | cosigner on the private education loan. 343 ENGROSSED ORIGINAL |
---|
| 447 | + | |
---|
| 448 | + | |
---|
| 449 | + | |
---|
| 450 | + | |
---|
| 451 | + | 18 |
---|
| 452 | + | |
---|
| 453 | + | “(7) After receiving a notification pursuant to paragraph (1) of this subsection, the 344 |
---|
| 454 | + | private education lender shall not attempt to collect on the outstanding liability of the student 345 |
---|
| 455 | + | loan borrower or cosigner or monitor the disability status of the student loan borrower after the 346 |
---|
| 456 | + | date of discharge. 347 |
---|
| 457 | + | “(b) Availability of alternative repayment plans. 348 |
---|
| 458 | + | “(1) If a private education lender offers a student loan borrower flexible or 349 |
---|
| 459 | + | modified repayment options in connection with a private education loan, those flexible 350 |
---|
| 460 | + | repayment options shall be made available to all borrowers and the private education lender 351 |
---|
| 461 | + | shall: 352 |
---|
| 462 | + | “(A) Provide on its website a description of any alternative repayment 353 |
---|
| 463 | + | options offered by the private education lender for a private education loan; and 354 |
---|
| 464 | + | “(B) Establish policies and procedures to facilitate evaluation of private 355 |
---|
| 465 | + | education loan flexible repayment option requests, including providing accurate information 356 |
---|
| 466 | + | regarding any private education loan alternative repayment options that may be available to the 357 |
---|
| 467 | + | student loan borrower through a promissory note or that may have been marketed to the student 358 |
---|
| 468 | + | loan borrower through marketing materials. 359 |
---|
| 469 | + | “(2) A private education lender or a student loan servicer acting on behalf of a 360 |
---|
| 470 | + | private education lender shall consistently present and offer flexible or modified private 361 |
---|
| 471 | + | education loan repayment options to student loan borrowers with similar financial circumstances, 362 |
---|
| 472 | + | if the private education lender offers such repayment options. 363 ENGROSSED ORIGINAL |
---|
| 473 | + | |
---|
| 474 | + | |
---|
| 475 | + | |
---|
| 476 | + | |
---|
| 477 | + | 19 |
---|
| 478 | + | |
---|
| 479 | + | “(c)(1) Prior to the extension of a private education loan that requires a cosigner, a private 364 |
---|
| 480 | + | education lender shall deliver the following information to the cosigner: 365 |
---|
| 481 | + | “(A) How the private education loan obligation shall appear on the 366 |
---|
| 482 | + | cosigner’s credit; 367 |
---|
| 483 | + | “(B) How the cosigner shall be notified if the private education loan 368 |
---|
| 484 | + | becomes delinquent, including how the cosigner can cure the delinquency in order to avoid 369 |
---|
| 485 | + | negative credit furnishing and loss of cosigner release eligibility; and 370 |
---|
| 486 | + | “(C) Eligibility for release of the cosigner’s obligation on the private 371 |
---|
| 487 | + | education loan, including the number of on-time payments and any other criteria required to 372 |
---|
| 488 | + | approve the release of the cosigner from the private education loan obligation. 373 |
---|
| 489 | + | “(2) Prior to offering a person a private education loan that is being used to 374 |
---|
| 490 | + | refinance an existing education loan, a private education lender shall provide the person a 375 |
---|
| 491 | + | disclosure that benefits and protections applicable to the existing loan may be lost due to the 376 |
---|
| 492 | + | refinancing. 377 |
---|
| 493 | + | “(3) The information provided pursuant to this section shall be provided on a one-378 |
---|
| 494 | + | page information sheet in a 12-point font and shall be written in simple, clear, understandable 379 |
---|
| 495 | + | and easily readable language as provided in the Plain Writing Act of 2010 (5 U.S.C. § 301, note). 380 |
---|
| 496 | + | “(d)(1) For any private education loan that obligates a cosigner, a private education 381 |
---|
| 497 | + | lender shall provide the student loan borrower and the cosigner an annual written notice 382 |
---|
| 498 | + | containing information about cosigner release, including the administrative, objective criteria the 383 ENGROSSED ORIGINAL |
---|
| 499 | + | |
---|
| 500 | + | |
---|
| 501 | + | |
---|
| 502 | + | |
---|
| 503 | + | 20 |
---|
| 504 | + | |
---|
| 505 | + | private education lender requires to approve the release of the cosigner from the private 384 |
---|
| 506 | + | education loan obligation and the process for applying for cosigner release. 385 |
---|
| 507 | + | “(2) If the student loan borrower has met the applicable requirements to be 386 |
---|
| 508 | + | eligible for cosigner release, the private education lender shall send the student loan borrower 387 |
---|
| 509 | + | and the cosigner a written notification by U.S. mail, and by electronic mail when a student loan 388 |
---|
| 510 | + | borrower or cosigner has elected to receive electronic communications from the private 389 |
---|
| 511 | + | education lender, informing the student loan borrower and cosigner that the requirements to be 390 |
---|
| 512 | + | eligible for cosigner release have been met. 391 |
---|
| 513 | + | “(3) A private education lender shall provide written notice to a borrower who 392 |
---|
| 514 | + | applies for cosigner release, but whose application is incomplete. The written notice shall include 393 |
---|
| 515 | + | a description of the information needed to consider the application complete and the date by 394 |
---|
| 516 | + | which the applicant must furnish the missing information. 395 |
---|
| 517 | + | “(4)(A) Within 30 days after a student loan borrower submits a completed 396 |
---|
| 518 | + | application for cosigner release, the private education lender shall send the student loan borrower 397 |
---|
| 519 | + | and the cosigner a written notice that informs the student loan borrower and cosigner whether the 398 |
---|
| 520 | + | cosigner release application has been approved or denied. 399 |
---|
| 521 | + | “(B) If the private education lender denies the request for cosigner release, 400 |
---|
| 522 | + | the student loan borrower may request any documents or information used in the determination, 401 |
---|
| 523 | + | including the credit score threshold used by the private education lender, the student loan 402 |
---|
| 524 | + | borrower’s consumer report, the student loan borrower’s credit score, and any other documents 403 ENGROSSED ORIGINAL |
---|
| 525 | + | |
---|
| 526 | + | |
---|
| 527 | + | |
---|
| 528 | + | |
---|
| 529 | + | 21 |
---|
| 530 | + | |
---|
| 531 | + | specific to the student loan borrower. The private education lender shall also provide any adverse 404 |
---|
| 532 | + | action notices required under applicable federal law if the denial is based in whole or in part on 405 |
---|
| 533 | + | any information contained in a consumer report. 406 |
---|
| 534 | + | “(5) In response to a written or oral request for cosigner release, a private 407 |
---|
| 535 | + | education lender shall provide the information described in paragraph (1) of this subsection. 408 |
---|
| 536 | + | “(6) A private education lender shall not impose any restriction that permanently 409 |
---|
| 537 | + | bars a student loan borrower from qualifying for cosigner release, including restricting the 410 |
---|
| 538 | + | number of times a student loan borrower may apply for cosigner release. 411 |
---|
| 539 | + | “(7)(A) A private education lender shall not impose any negative consequences 412 |
---|
| 540 | + | on a student loan borrower or cosigner during the 60 days following the issuance of the notice 413 |
---|
| 541 | + | required pursuant to paragraph (3) of this subsection or until the private education lender makes 414 |
---|
| 542 | + | a final determination about a borrower’s cosigner release application. 415 |
---|
| 543 | + | “(B) For the purpose of this paragraph, the term “negative consequences” 416 |
---|
| 544 | + | includes the imposition of additional eligibility criteria, negative credit reporting, lost eligibility 417 |
---|
| 545 | + | for cosigner release, late fees, interest capitalization, or other financial penalty. 418 |
---|
| 546 | + | “(8)(A) For a private education loan executed after the applicable date of this 419 |
---|
| 547 | + | section, a private education lender shall not require more than 12 consecutive, on-time payments 420 |
---|
| 548 | + | as a requirement for cosigner release. 421 |
---|
| 549 | + | “(B) A student loan borrower who has paid the equivalent of 12 months of 422 |
---|
| 550 | + | principal and interest payments within any 12-month period shall be considered to have satisfied 423 ENGROSSED ORIGINAL |
---|
| 551 | + | |
---|
| 552 | + | |
---|
| 553 | + | |
---|
| 554 | + | |
---|
| 555 | + | 22 |
---|
| 556 | + | |
---|
| 557 | + | a consecutive, on-time payment requirement even if the student loan borrower has not made 424 |
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| 558 | + | payments monthly during the 12-month period. 425 |
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| 559 | + | “(9) If a student loan borrower or cosigner requests a change in terms that restarts 426 |
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| 560 | + | the counting of consecutive, on-time payments required for cosigner release, the private 427 |
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| 561 | + | education lender shall notify the student loan borrower and cosigner in writing of the impact of 428 |
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| 562 | + | the change and provide the student loan borrower or the cosigner the right to withdraw or reverse 429 |
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| 563 | + | the request to avoid that impact. 430 |
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| 564 | + | “(10)(A) A student loan borrower shall have the right to request a reconsideration 431 |
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| 565 | + | of a private education lender’s denial of a request for cosigner release, and the private education 432 |
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| 566 | + | lender shall permit the student loan borrower to submit additional documentation evidencing the 433 |
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| 567 | + | borrower’s ability to meet the payment obligations. 434 |
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| 568 | + | “(B) The student loan borrower may request review of the cosigner release 435 |
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| 569 | + | determination by a different employee than the employee who made the original determination. 436 |
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| 570 | + | “(11)(A) A private education lender shall establish and maintain a comprehensive 437 |
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| 571 | + | record-management system (“record-management system”) reasonably designed to ensure the 438 |
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| 572 | + | accuracy, integrity, and completeness of data and other information about cosigner release 439 |
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| 573 | + | applications and compliance with applicable District and federal laws, including the Equal Credit 440 |
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| 574 | + | Opportunity Act (15 U.S.C. § 1691 et seq.) and the Fair Credit Reporting Act (15 U.S.C. § 1681 441 |
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| 575 | + | et seq.). 442 |
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| 576 | + | “(B) The record-management system shall also include the: 443 ENGROSSED ORIGINAL |
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| 577 | + | |
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| 578 | + | |
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| 579 | + | |
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| 580 | + | |
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| 581 | + | 23 |
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| 582 | + | |
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| 583 | + | “(i) Number of cosigner release applications received; 444 |
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| 584 | + | “(ii) Approval and denial rate; and 445 |
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| 585 | + | “(iii) primary reasons for any denial. 446 |
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| 586 | + | “(e)(1) A private education lender shall provide a cosigner with access to all documents 447 |
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| 587 | + | or records related to the cosigned private education loan that are available to the student loan 448 |
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| 588 | + | borrower. 449 |
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| 589 | + | “(2) If a private education lender provides electronic access to documents and 450 |
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| 590 | + | records for a student loan borrower, it shall provide the equivalent electronic access to the 451 |
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| 591 | + | cosigner. 452 |
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| 592 | + | “(3) Upon written notice from the student loan borrower or cosigner, the private 453 |
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| 593 | + | education lender may redact or withhold contact information for the student loan borrower and 454 |
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| 594 | + | cosigner. 455 |
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| 595 | + | “Sec. 7b-5. Enforcement. 456 |
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| 596 | + | “(a) In addition to complying with the requirements of the New Student Loan Borrower 457 |
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| 597 | + | Bill of Rights Amendment Act of 2024, as approved by the Committee on Business and 458 |
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| 598 | + | Economic Development on June 17, 2024 (Committee print of Bill 25-37), a student loan 459 |
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| 599 | + | servicer shall comply with all applicable federal laws relating to student loan servicing, as from 460 |
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| 600 | + | time to time amended, and the regulations promulgated pursuant to those federal laws. 461 |
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| 601 | + | “(b) A violation of section 7b-1 or 7b-3 is an unfair or deceptive trade practice pursuant 462 |
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| 602 | + | to D.C. Official Code § 28-3904. 463 ENGROSSED ORIGINAL |
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| 603 | + | |
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| 604 | + | |
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| 605 | + | |
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| 606 | + | |
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| 607 | + | 24 |
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| 608 | + | |
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| 609 | + | “(c) Any person who suffers damage as a result of the failure of a student loan servicer or 464 |
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| 610 | + | private education lender to comply with sections 7b, 7b-1, 7b-2, 7b-3, 7b-4, or 7b-5(a) may bring 465 |
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| 611 | + | an action on their own behalf and on behalf of a similarly situated class of consumers against that 466 |
---|
| 612 | + | student loan servicer or private education lender to recover or obtain: 467 |
---|
| 613 | + | “(1) Actual damages, but in no case shall the total award of damages be less than 468 |
---|
| 614 | + | $500 per plaintiff, per violation; 469 |
---|
| 615 | + | “(2) An order enjoining the methods, acts, or practices; 470 |
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| 616 | + | “(3) Restitution of property; 471 |
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| 617 | + | “(4) Punitive damages; 472 |
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| 618 | + | “(5) Attorney’s fees; or 473 |
---|
| 619 | + | “(6) Any other relief that the court considers proper. 474 |
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| 620 | + | “(d) In addition to any other remedies provided by this section or otherwise provided by 475 |
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| 621 | + | law, whenever it is proven by a preponderance of the evidence that a student loan servicer or 476 |
---|
| 622 | + | private education lender has engaged in conduct that substantially interferes with a student 477 |
---|
| 623 | + | borrower’s right to an alternative payment arrangement, loan forgiveness, cancellation, or 478 |
---|
| 624 | + | discharge, or any other financial benefit, as established under the terms of a student loan 479 |
---|
| 625 | + | borrower’s promissory note or under the Higher Education Act of 1965 (20 U.S.C. § 1070a et 480 |
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| 626 | + | seq.), (“Higher Education Act”), as from time to time amended, and regulations promulgated 481 |
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| 627 | + | pursuant to the Higher Education Act, the court shall award treble actual damages to the plaintiff, 482 |
---|
| 628 | + | but in no case shall the award of damages be less than $1,500 per violation. 483 ENGROSSED ORIGINAL |
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| 629 | + | |
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| 630 | + | |
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| 631 | + | |
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| 632 | + | |
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| 633 | + | 25 |
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| 634 | + | |
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| 635 | + | “(e) The remedies provided in this section are not the exclusive remedies available to a 484 |
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| 636 | + | student loan borrower or cosigner, nor must the student loan borrower exhaust any administrative 485 |
---|
| 637 | + | remedies provided in this section or any other applicable law before proceeding pursuant to this 486 |
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| 638 | + | section. 487 |
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| 639 | + | “(f) The Attorney General may bring an action for any violation of sections 7b, 7b-1, 7b-488 |
---|
| 640 | + | 2, 7b-3, 7b-4 or 7b-5(a) under the authority granted in § 28-3909. 489 |
---|
| 641 | + | “(g) The Department shall share information on a quarterly basis related to the 490 |
---|
| 642 | + | implementation, execution, and enforcement of sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 and 7b-5(a) 491 |
---|
| 643 | + | with the Office of the Attorney General. 492 |
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| 644 | + | (e) Section 7c is amended by striking the phrase “sections 7a and 7b.” and inserting the 493 |
---|
| 645 | + | phrase “sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 and 7b-5(a).” in its place. 494 |
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| 646 | + | Sec. 3. Conforming amendment. 495 |
---|
| 647 | + | Section 28-3903 of the District of Columbia Official Code is amended by adding a new 496 |
---|
| 648 | + | subsection (d) to read as follows: 497 |
---|
| 649 | + | “(d) The Attorney General may bring an action pursuant to section 7b-5(f) of the 498 |
---|
| 650 | + | Department of Insurance and Securities Regulation Establishment Act of 1996, as approved by 499 |
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| 651 | + | the Committee on Business and Economic Development on June 17, 2024 (Committee print of 500 |
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| 652 | + | Bill 25-37) (“act”) for a violation of sections 7b, 7b-1, 7b-2, 7b-3, 7b-4 or 7b-5(a) of the act. 501 |
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| 653 | + | Sec. 4. Applicability. 502 |
---|
| 654 | + | This act shall apply as of October 1, 2024. 503 ENGROSSED ORIGINAL |
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| 655 | + | |
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| 656 | + | |
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| 657 | + | |
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| 658 | + | |
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| 659 | + | 26 |
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| 660 | + | |
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| 661 | + | Sec. 5. Fiscal impact statement. 504 |
---|
| 662 | + | The Council adopts the fiscal impact statement in the committee report as the fiscal 505 |
---|
| 663 | + | impact statement required by section 4a of the General Legislative Procedures Act of 1975, 506 |
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| 664 | + | approved October 16, 2006 (120 Stat. 2038; D.C. Official Code § 1-301.47a). 507 |
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| 665 | + | Sec. 6. Effective date. 508 |
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| 666 | + | This act shall take effect following approval by the Mayor (or in the event of veto by the 509 |
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| 667 | + | Mayor, action by the Council to override the veto) and a 30-day period of congressional review 510 |
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| 668 | + | as provided in section 602(c)(1) of the District of Columbia Home Rule Act, approved December 511 |
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| 669 | + | 24, 1973 (87 Stat. 813; D.C. Official Code § 1-206.02(c)(1)). 512 |
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