Hawaii Senate Bill SCR27

Hawaii 2022 Regular Session

• Introduced: 3/8/22
• Refer: 3/11/22
• Report Pass: 4/5/22
• Engrossed: 4/6/22
• Refer: 4/7/22
• Report Pass: 4/18/22
• Refer: 4/18/22
• Report Pass: 4/22/22
• Passed: 4/25/22

Caption

Requesting The Office Of Enterprise Technology Services To Conduct A Feasibility Study On The Development Of A Statewide Interagency System For Filing And Maintaining Documents Required Of Individuals And Organizations Accessing Government Services Online.

Impact

The proposed interagency system is expected to significantly improve the efficiency of government operations by reducing redundant reporting and improving coordination of services. It aims to address broader concerns associated with privacy and security in handling personal information required for accessing various services. This system could particularly benefit high-impact areas such as taxation, regulatory compliance, and government assistance programs, thus transforming how constituents interact with state services.

Summary

SCR27, introduced in the Thirty-first Legislature of Hawaii, calls for the Office of Enterprise Technology Services to conduct a feasibility study aimed at developing a statewide interagency system. This system would streamline the filing and maintenance of documents necessary for individuals and organizations accessing government services online. The impetus for this bill was driven by the increased reliance on online service delivery during the COVID-19 pandemic, revealing issues related to inefficiencies and user frustration due to redundant document submissions across various programs.

Sentiment

The sentiment surrounding SCR27 seems generally supportive among legislators, given its focus on enhancing governmental efficiency and user experience. The notion of a centralized system appears favorable, especially in light of modern needs exacerbated by pandemic-related challenges. The discussions emphasize a forward-thinking approach to state governance and service interactions with the public, aligning well with trends toward digital transformation.

Contention

However, there may also be underlying concerns regarding the potential challenges associated with implementing such a system, including issues related to data privacy, security risks, and the logistical implications of consolidating various agencies' processes into a unified framework. The effectiveness of similar existing systems, such as those used by the Judiciary, indicates potential success, but there may be public skepticism about scalability and integration across different state departments.