Illinois 2025-2026 Regular Session

Illinois Senate Bill SB2194 Compare Versions

Version 1 (Old)

Version 2 (New)

Old	New		Differences
1		-	SB2194 EngrossedLRB104 11986 KTG 22080 b SB2194 Engrossed LRB104 11986 KTG 22080 b
2		-	SB2194 Engrossed LRB104 11986 KTG 22080 b
	1	+	104TH GENERAL ASSEMBLY State of Illinois 2025 and 2026 SB2194 Introduced 2/7/2025, by Sen. Adriane Johnson SYNOPSIS AS INTRODUCED: 20 ILCS 1335/520 ILCS 1335/1020 ILCS 1335/2020 ILCS 1335/3020 ILCS 1335/4520 ILCS 1335/5520 ILCS 1335/6020 ILCS 3956/90 Amends the 2-1-1 Service Act. Makes changes to a provision concerning the designation of a lead entity to administer the statewide 2-1-1 system. Requires the lead entity to have: (1) demonstrated expertise in providing access to health and human services; and (5) a demonstrated track record of securing diversified funding sources in order to support sustainable operation of 2-1-1. Requires the lead entity to establish standards consistent with prevailing national standards established for providing information about and referrals to human services agencies to 2-1-1 callers. Requires the lead entity to provide annual reports to the Department of Human Services on the 2-1-1 system, including information on call volume and interactions, caller demographics, reasons for contact, service referral gaps, and other matters. Makes changes to the definitions of "approved 2-1-1 service provider", "2-1-1 service area", and "Human services". Removes the definitions for "pay telephone", "private branch exchange", and "recognized 2-1-1 service provider". Amends the Human Services 2-1-1 Collaboration Board Act. Provides that the Act is repealed on July 1, 2025. Effective immediately. LRB104 11986 KTG 22080 b A BILL FOR 104TH GENERAL ASSEMBLY State of Illinois 2025 and 2026 SB2194 Introduced 2/7/2025, by Sen. Adriane Johnson SYNOPSIS AS INTRODUCED: 20 ILCS 1335/520 ILCS 1335/1020 ILCS 1335/2020 ILCS 1335/3020 ILCS 1335/4520 ILCS 1335/5520 ILCS 1335/6020 ILCS 3956/90 20 ILCS 1335/5 20 ILCS 1335/10 20 ILCS 1335/20 20 ILCS 1335/30 20 ILCS 1335/45 20 ILCS 1335/55 20 ILCS 1335/60 20 ILCS 3956/90 Amends the 2-1-1 Service Act. Makes changes to a provision concerning the designation of a lead entity to administer the statewide 2-1-1 system. Requires the lead entity to have: (1) demonstrated expertise in providing access to health and human services; and (5) a demonstrated track record of securing diversified funding sources in order to support sustainable operation of 2-1-1. Requires the lead entity to establish standards consistent with prevailing national standards established for providing information about and referrals to human services agencies to 2-1-1 callers. Requires the lead entity to provide annual reports to the Department of Human Services on the 2-1-1 system, including information on call volume and interactions, caller demographics, reasons for contact, service referral gaps, and other matters. Makes changes to the definitions of "approved 2-1-1 service provider", "2-1-1 service area", and "Human services". Removes the definitions for "pay telephone", "private branch exchange", and "recognized 2-1-1 service provider". Amends the Human Services 2-1-1 Collaboration Board Act. Provides that the Act is repealed on July 1, 2025. Effective immediately. LRB104 11986 KTG 22080 b LRB104 11986 KTG 22080 b A BILL FOR
	2	+	104TH GENERAL ASSEMBLY State of Illinois 2025 and 2026 SB2194 Introduced 2/7/2025, by Sen. Adriane Johnson SYNOPSIS AS INTRODUCED:
	3	+	20 ILCS 1335/520 ILCS 1335/1020 ILCS 1335/2020 ILCS 1335/3020 ILCS 1335/4520 ILCS 1335/5520 ILCS 1335/6020 ILCS 3956/90 20 ILCS 1335/5 20 ILCS 1335/10 20 ILCS 1335/20 20 ILCS 1335/30 20 ILCS 1335/45 20 ILCS 1335/55 20 ILCS 1335/60 20 ILCS 3956/90
	4	+	20 ILCS 1335/5
	5	+	20 ILCS 1335/10
	6	+	20 ILCS 1335/20
	7	+	20 ILCS 1335/30
	8	+	20 ILCS 1335/45
	9	+	20 ILCS 1335/55
	10	+	20 ILCS 1335/60
	11	+	20 ILCS 3956/90
	12	+	Amends the 2-1-1 Service Act. Makes changes to a provision concerning the designation of a lead entity to administer the statewide 2-1-1 system. Requires the lead entity to have: (1) demonstrated expertise in providing access to health and human services; and (5) a demonstrated track record of securing diversified funding sources in order to support sustainable operation of 2-1-1. Requires the lead entity to establish standards consistent with prevailing national standards established for providing information about and referrals to human services agencies to 2-1-1 callers. Requires the lead entity to provide annual reports to the Department of Human Services on the 2-1-1 system, including information on call volume and interactions, caller demographics, reasons for contact, service referral gaps, and other matters. Makes changes to the definitions of "approved 2-1-1 service provider", "2-1-1 service area", and "Human services". Removes the definitions for "pay telephone", "private branch exchange", and "recognized 2-1-1 service provider". Amends the Human Services 2-1-1 Collaboration Board Act. Provides that the Act is repealed on July 1, 2025. Effective immediately.
	13	+	LRB104 11986 KTG 22080 b LRB104 11986 KTG 22080 b
	14	+	LRB104 11986 KTG 22080 b
	15	+	A BILL FOR
	16	+	SB2194LRB104 11986 KTG 22080 b SB2194 LRB104 11986 KTG 22080 b
	17	+	SB2194 LRB104 11986 KTG 22080 b
3	18		1 AN ACT concerning State government.
4	19		2 Be it enacted by the People of the State of Illinois,
5	20		3 represented in the General Assembly:
6	21		4 Section 5. The 2-1-1 Service Act is amended by changing
7	22		5 Sections 5, 10, 20, 30, 45, 55, and 60 as follows:
8	23		6 (20 ILCS 1335/5)
9	24		7 Sec. 5. Findings. The General Assembly finds that the
10	25		8 implementation of a single, easy to use telephone number,
11	26		9 2-1-1, for public access to information and referral for
12	27		10 health and human services and information about access to
13	28		11 services after a natural or non-natural disaster will benefit
14	29		12 the residents citizens of this State by providing easier
15	30		13 access to available health and human services, by reducing
16	31		14 inefficiencies in connecting people with the desired service
17	32		15 providers, and by reducing duplication of efforts.
18	33		16 (Source: P.A. 96-599, eff. 1-1-10.)
19	34		17 (20 ILCS 1335/10)
20	35		18 Sec. 10. Definitions. As used in this Act:
21	36		19 "2-1-1" means the abbreviated dialing code assigned by the
22	37		20 Federal Communications Commission on July 21, 2000, for
23	38		21 consumer access to community information and referral
24	39		22 services.
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	43	+	104TH GENERAL ASSEMBLY State of Illinois 2025 and 2026 SB2194 Introduced 2/7/2025, by Sen. Adriane Johnson SYNOPSIS AS INTRODUCED:
	44	+	20 ILCS 1335/520 ILCS 1335/1020 ILCS 1335/2020 ILCS 1335/3020 ILCS 1335/4520 ILCS 1335/5520 ILCS 1335/6020 ILCS 3956/90 20 ILCS 1335/5 20 ILCS 1335/10 20 ILCS 1335/20 20 ILCS 1335/30 20 ILCS 1335/45 20 ILCS 1335/55 20 ILCS 1335/60 20 ILCS 3956/90
	45	+	20 ILCS 1335/5
	46	+	20 ILCS 1335/10
	47	+	20 ILCS 1335/20
	48	+	20 ILCS 1335/30
	49	+	20 ILCS 1335/45
	50	+	20 ILCS 1335/55
	51	+	20 ILCS 1335/60
	52	+	20 ILCS 3956/90
	53	+	Amends the 2-1-1 Service Act. Makes changes to a provision concerning the designation of a lead entity to administer the statewide 2-1-1 system. Requires the lead entity to have: (1) demonstrated expertise in providing access to health and human services; and (5) a demonstrated track record of securing diversified funding sources in order to support sustainable operation of 2-1-1. Requires the lead entity to establish standards consistent with prevailing national standards established for providing information about and referrals to human services agencies to 2-1-1 callers. Requires the lead entity to provide annual reports to the Department of Human Services on the 2-1-1 system, including information on call volume and interactions, caller demographics, reasons for contact, service referral gaps, and other matters. Makes changes to the definitions of "approved 2-1-1 service provider", "2-1-1 service area", and "Human services". Removes the definitions for "pay telephone", "private branch exchange", and "recognized 2-1-1 service provider". Amends the Human Services 2-1-1 Collaboration Board Act. Provides that the Act is repealed on July 1, 2025. Effective immediately.
	54	+	LRB104 11986 KTG 22080 b LRB104 11986 KTG 22080 b
	55	+	LRB104 11986 KTG 22080 b
	56	+	A BILL FOR
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	59	+
	60	+
	61	+
	62	+	20 ILCS 1335/5
	63	+	20 ILCS 1335/10
	64	+	20 ILCS 1335/20
	65	+	20 ILCS 1335/30
	66	+	20 ILCS 1335/45
	67	+	20 ILCS 1335/55
	68	+	20 ILCS 1335/60
	69	+	20 ILCS 3956/90
	70	+
	71	+
	72	+
	73	+	LRB104 11986 KTG 22080 b
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33	88		1 "Department" means the Department of Human Services.
34	89		2 "Lead entity" means an Illinois 501(c)(3) non-profit
35	90		3 agency or organization designated by the Department to manage
36	91		4 use of the 2-1-1 dialing code for the purpose of providing the
37	92		5 public access to information about health and human services.
38	93		6 "Approved 2-1-1 service provider" means a public or
39	94		7 nonprofit agency or other organization designated by the lead
40	95		8 entity to provide 2-1-1 services and to be an authorized user
41	96		9 of the 2-1-1 dialing code in a 2-1-1 service area.
42	97		10 "2-1-1 service area" means an area of Illinois identified
43	98		11 by the lead entity as an area within which an approved a
44	99		12 recognized 2-1-1 service provider is authorized to provide
45	100		13 2-1-1 services.
46	101		14 "2-1-1 services" means information and referral services
47	102		15 provided through the use of 2-1-1 and intended to promote and
48	103		16 provide access to human services, and to aid in disaster
49	104		17 response and recovery.
50	105		18 "Recognized 2-1-1 service provider" means an organization
51	106		19 recognized by the lead entity as an appropriate administrator
52	107		20 and authorized user of the 2-1-1 dialing code in a 2-1-1
53	108		21 service area.
54	109		22 "Human services" means services provided by government,
55	110		23 nonprofit, or other designated faith-based organizations to
56	111		24 ensure the health and well-being of Illinois residents. "Human
57	112		25 services" includes services designed to provide relief or
58	113		26 assistance after a natural or non-natural disaster.
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69	124		1 "Pay telephone" means any coin, coinless, or credit card
70	125		2 reader telephone, provided that the end user pays or arranges
71	126		3 to pay for exchange and interexchange, intraMSA, and interMSA
72	127		4 calls from such instrument on an individual call basis.
73	128		5 "Private branch exchange" or "PBX" means a private
74	129		6 telephone system and associated equipment located on the
75	130		7 user's property that provides communications between stations
76	131		8 and external networks.
77	132		9 "Telecommunications carrier" has the same meaning ascribed
78	133		10 to that term in Section 13-202 of the Public Utilities Act.
79	134		11 (Source: P.A. 96-599, eff. 1-1-10.)
80	135		12 (20 ILCS 1335/20)
81	136		13 Sec. 20. Designation of lead entity for 2-1-1.
82	137		14 (a) Subject to subsection (e) of this Section, the
83	138		15 Department is authorized to identify, designate, and enter
84	139		16 into a contract with a lead entity to provide governance and
85	140		17 oversight, including the ability to design, implement,
86	141		18 support, and coordinate a State-wide 2-1-1 system.
87	142		19 (b) Qualifications for designation of the lead entity
88	143		20 shall include:
89	144		21 (1) a public or private governance structure with
90	145		22 representation from and active collaboration with State
91	146		23 health and human service departments, specifically the
92	147		24 Department, the Department of Healthcare and Family
93	148		25 Services, the Department on Aging, the Department of Human
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104	159		1 Rights, the Department of Public Health, the Illinois
105	160		2 Emergency Management Agency, the Illinois Commerce
106	161		3 Commission, and non-governmental entity stakeholders;
107	162		4 non-governmental entity stakeholders shall constitute a
108	163		5 minimum of two-thirds of the representatives;
109	164		6 (2) demonstrated expertise or experience, or both, in
110	165		7 planning, supporting, and overseeing administration of for
111	166		8 a State-wide information and referral system; and
112	167		9 (3) demonstrated support from community partners,
113	168		10 including local 2-1-1 service providers; .
114	169		11 (4) demonstrated expertise in providing access to
115	170		12 health and human services; and
116	171		13 (5) a demonstrated track record of securing
117	172		14 diversified funding sources, and evidence of existing
118	173		15 diversified funding sources, in order to support
119	174		16 sustainable operation of 2-1-1.
120	175		17 (c) The lead entity shall encourage the orderly and
121	176		18 efficient use of 2-1-1 to:
122	177		19 (1) provide referrals and access to human services;
123	178		20 and
124	179		21 (2) collect needed information about the demand for
125	180		22 human services and the delivery of human services in
126	181		23 Illinois.
127	182		24 (d) The lead entity shall establish standards consistent
128	183		25 with prevailing national standards established for providing
129	184		26 information about and referrals to human services agencies to
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140	195		1 2-1-1 callers. The standards shall prescribe the technology or
141	196		2 manner of delivering 2-1-1 calls and shall not exceed any
142	197		3 requirements for 2-1-1 systems set by the Federal
143	198		4 Communications Commission. The standards shall be consistent
144	199		5 with the Americans with Disabilities Act, ensuring
145	200		6 accessibility for users of Teletypewriters for the Deaf (TTY).
146	201		7 (e) (d) The lead entity shall provide periodic
147	202		8 programmatic and fiscal reports on activities,
148	203		9 accomplishments, and other issues to the Department, as
149	204		10 outlined in Section 60.
150	205		11 (f) (e) In awarding the contract under subsection (a) of
151	206		12 this Section, the Department shall ensure that the 2-1-1 lead
152	207		13 entity has the organizational capacity to carry out the terms
153	208		14 of the contract and that the contract is cost-neutral to the
154	209		15 Department.
155	210		16 (Source: P.A. 96-599, eff. 1-1-10.)
156	211		17 (20 ILCS 1335/30)
157	212		18 Sec. 30. 2-1-1 services. Only a service provider approved
158	213		19 by the lead entity may provide 2-1-1 telephone services. The
159	214		20 lead entity shall approve 2-1-1 service providers, after
160		-	21 considering all of the following~~, and such approval shall be~~
161		-	22 ~~contingent upon~~ 2-1-1 service ~~providers continuing to meet~~
162		-	23 ~~minimum qualifications as determined by~~ the ~~lead entity:~~
163		-	24 ~~(1)~~ the ~~ability~~ of ~~the proposed 2-1-1 service provider~~
164		-	25 ~~to meet the prevailing national 2-1-1 standards and~~
	215	+	21 considering all of the following:
	216	+	22 (1) the ability of the proposed 2-1-1 service provider
	217	+	23 to meet the prevailing national 2-1-1 standards;
	218	+	24 recommended by the Alliance of Information and Referral
	219	+	25 Systems;
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175		-	1 ~~receive~~ and ~~retain accreditation; recommended by~~ the
176		-	2 ~~Alliance of Information and Referral Systems~~;
177		-	3 (2) the ~~financial stability and health of~~ the proposed
178		-	4 ~~2-1-1~~ service provider;
179		-	5 (3) the ~~community support for the proposed 2-1-1~~
180		-	6 ~~service provider~~;
181		-	7 (4) the ~~relationships with other information and~~
182		-	8 ~~referral services; and~~
183		-	9 (5) ~~any other criteria as the lead entity deems~~
184		-	10 ~~appropriate.~~
185		-	11 ~~The lead entity may remove an approved~~ 2-1-1 ~~service~~
186		-	12 ~~provider for failure to meet minimum qualifications, or for~~
187		-	13 ~~failure to perform activities required in this Act~~ or its
188		-	14 ~~contract with the lead entity.~~
189		-	15 ~~(Source: P.~~A~~. 96-599, eff.~~ ~~1-1-10.)~~
190		-	16 ~~(20 ILCS 1335/45)~~
191		-	17 ~~Sec. 45. Liability of~~ 2-1-1 ~~providers~~ or
192		-	18 telecommunications ~~carriers. An approved A recognized 2-1-1~~
193		-	19 ~~service provider~~ or ~~telecommunications carrier and its~~
194		-	20 ~~employees~~, ~~directors~~, ~~officers~~, ~~and agents are not liable to~~
195		-	21 ~~any person in~~ a ~~civil action for injuries or loss to persons or~~
196		-	22 ~~property as a result of an act,~~ ~~omission,~~ or ~~delay of the~~
197		-	23 ~~approved recognized~~ 2-1-1 ~~service provider or~~
198		-	24 ~~telecommunications carrier,~~ ~~and its employees,~~ ~~directors,~~
199		-	25 ~~officers,~~ or ~~agents, in connection with:~~
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	230	+	1 (2) the financial stability and health of the proposed
	231	+	2 2-1-1 service provider;
	232	+	3 (3) the community support for the proposed 2-1-1
	233	+	4 service provider;
	234	+	5 (4) the relationships with other information and
	235	+	6 referral services; and
	236	+	7 (5) any other criteria as the lead entity deems
	237	+	8 appropriate.
	238	+	9 (Source: P.A. 96-599, eff. 1-1-10.)
	239	+	10 (20 ILCS 1335/45)
	240	+	11 Sec. 45. Liability of 2-1-1 providers or
	241	+	12 telecommunications carriers. An approved A recognized 2-1-1
	242	+	13 service provider or telecommunications carrier and its
	243	+	14 employees, directors, officers, and agents are not liable to
	244	+	15 any person in a civil action for injuries or loss to persons or
	245	+	16 property as a result of an act, omission, or delay of the
	246	+	17 approved recognized 2-1-1 service provider or
	247	+	18 telecommunications carrier, and its employees, directors,
	248	+	19 officers, or agents, in connection with:
	249	+	20 (1) developing, adopting, implementing, maintaining,
	250	+	21 or operating a 2-1-1 system;
	251	+	22 (2) making 2-1-1 available for use by the public; or
	252	+	23 (3) providing 2-1-1 services;
	253	+	24 except for injuries or loss resulting from the willful or
	254	+	25 wanton misconduct of the 2-1-1 service provider or
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210		-	1 ~~(1) developing~~, ~~adopting~~, ~~implementing, maintaining,~~
211		-	2 or ~~operating a 2-1-1 system;~~
212		-	3 (~~2) making 2~~-1-~~1 available for use by the public; or~~
213		-	4 (3) ~~providing 2-1-1 services;~~
214		-	5 ~~except~~ for ~~injuries or loss resulting from the willful or~~
215		-	6 ~~wanton misconduct~~ of ~~the~~ 2-1-1 ~~service provider or~~
216		-	7 ~~telecommunications carrier and its employees~~, ~~directors~~,
217		-	8 ~~officers~~, ~~or agents~~.
218		-	9 (~~Source: P.A. 96-599, eff.~~ 1-1~~-10.)~~
219		-	10 ~~(20 ILCS 1335/55)~~
220		-	11 ~~Sec. 55.~~ ~~Use of moneys~~ for ~~projects and activities in~~
221		-	12 ~~support of 2-1-1-eligible activities.~~
222		-	13 ~~(a) The lead entity shall study,~~ ~~design, implement,~~
223		-	14 ~~support, coordinate,~~ and ~~evaluate a State-wide~~ ~~2-1-1 system.~~
224		-	15 ~~(b) Activities eligible for assistance from the 2-1-1~~
225		-	16 ~~Account Fund include,~~ ~~but are not limited to:~~
226		-	17 (1) ~~Creating a structure for~~ a State-wide ~~2-1-1~~
227		-	18 ~~resources database that will meet prevailing national the~~
228		-	19 ~~Alliance for~~ Information ~~and Referral Systems standards~~
229		-	20 ~~for information~~ and ~~referral systems databases and~~ that
230		-	21 ~~will be integrated with local resources databases~~
231		-	22 ~~maintained by approved 2-1-1 service~~ providers.
232		-	23 (2) ~~Developing a State-wide resources database for the~~
233		-	24 2-1-1 ~~system.~~
234		-	25 ~~(3) Maintaining public information available from~~
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	265	+	1 telecommunications carrier and its employees, directors,
	266	+	2 officers, or agents.
	267	+	3 (Source: P.A. 96-599, eff. 1-1-10.)
	268	+	4 (20 ILCS 1335/55)
	269	+	5 Sec. 55. Use of moneys for projects and activities in
	270	+	6 support of 2-1-1-eligible activities.
	271	+	7 (a) The lead entity shall study, design, implement,
	272	+	8 support, coordinate, and evaluate a State-wide 2-1-1 system.
	273	+	9 (b) Activities eligible for assistance from the 2-1-1
	274	+	10 Account Fund include, but are not limited to:
	275	+	11 (1) Creating a structure for a State-wide 2-1-1
	276	+	12 resources database that will meet prevailing national the
	277	+	13 Alliance for Information and Referral Systems standards
	278	+	14 for information and referral systems databases and that
	279	+	15 will be integrated with local resources databases
	280	+	16 maintained by approved 2-1-1 service providers.
	281	+	17 (2) Developing a State-wide resources database for the
	282	+	18 2-1-1 system.
	283	+	19 (3) Maintaining public information available from
	284	+	20 State agencies, departments, and programs that provide
	285	+	21 health and human services for access by 2-1-1 service
	286	+	22 providers.
	287	+	23 (4) Providing grants to approved 2-1-1 service
	288	+	24 providers to design, develop, and implement 2-1-1 for
	289	+	25 their its 2-1-1 service areas area.
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245		-	1 ~~State agencies,~~ ~~departments, and programs that provide~~
246		-	2 ~~health and human services for access by~~ 2-1-1 service
247		-	3 ~~providers~~.
248		-	4 (4) Providing grants to approved 2-1-1 service
249		-	5 providers to ~~design, develop,~~ ~~and implement~~ 2-1-1 ~~for~~
250		-	6 ~~their its 2-1-1 service areas area~~.
251		-	7 (~~5) Providing grants to approved 2~~-1-~~1 service~~
252		-	8 ~~providers to enable 2-1-1 service providers to provide and~~
253		-	9 ~~evaluate 2-1-1 service delivery on~~ an ~~ongoing basis.~~
254		-	10 ~~(6) Providing grants~~ to ~~approved 2-1-1 service~~
255		-	11 ~~providers to enable~~ the ~~provision of 2-1-1 services on a~~
256		-	12 ~~24-hours per-day~~, ~~7-days per-week~~ ~~basis.~~
257		-	13 ~~(Source: P.~~A~~. 96-599, eff.~~ ~~1-1-10.)~~
258		-	14 ~~(20 ILCS 1335/60)~~
259		-	15 ~~Sec. 60.~~ ~~Annual reports.~~ The ~~lead entity shall provide an~~
260		-	16 ~~initial report to~~ the ~~Department within 6 months after the~~
261		-	17 ~~effective date of this amendatory Act of the 104th General~~
262		-	18 ~~Assembly. Thereafter~~, ~~the lead entity shall provide a report~~
263		-	19 ~~to the Department on a regular basis as required in its~~
264		-	20 ~~contract with the Department, at minimum annually~~. ~~The report~~
265		-	21 ~~shall include,~~ ~~at minimum, information on~~ the ~~following:~~
266		-	22 ~~(1) Call volume~~ and ~~interactions. The total number of~~
267		-	23 ~~inquiries~~, ~~including calls,~~ ~~chats, texts, or web~~
268		-	24 ~~inquiries, along with trends~~ in ~~monthly, quarterly,~~ ~~and~~
269		-	25 ~~annual call volumes, and average response times~~ for
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	300	+	1 (5) Providing grants to approved 2-1-1 service
	301	+	2 providers to enable 2-1-1 service providers to provide and
	302	+	3 evaluate 2-1-1 service delivery on an ongoing basis.
	303	+	4 (6) Providing grants to approved 2-1-1 service
	304	+	5 providers to enable the provision of 2-1-1 services on a
	305	+	6 24-hours per-day, 7-days per-week basis.
	306	+	7 (Source: P.A. 96-599, eff. 1-1-10.)
	307	+	8 (20 ILCS 1335/60)
	308	+	9 Sec. 60. Annual reports. The lead entity shall provide an
	309	+	10 initial report to the Department within 6 months after the
	310	+	11 effective date of this amendatory Act of the 104th General
	311	+	12 Assembly. Thereafter, the lead entity shall provide a report
	312	+	13 to the Department on a regular basis as required in its
	313	+	14 contract with the Department, at minimum annually. The report
	314	+	15 shall include, at minimum, information on the following:
	315	+	16 (1) Call volume and interactions. The total number of
	316	+	17 inquiries, including calls, chats, texts, or web
	317	+	18 inquiries, along with trends in monthly, quarterly, and
	318	+	19 annual call volumes, and average response times for
	319	+	20 handling inquiries.
	320	+	21 (2) Caller demographics. The demographic information
	321	+	22 of callers, including age, gender, and location, and any
	322	+	23 other relevant identifiers, highlighting any notable
	323	+	24 shifts or patterns in demographic data over time.
	324	+	25 (3) Reasons for contact. A breakdown of inquiries by
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280		-	1 handling inquiries.
281		-	2 (2) Caller demographics. The demographic information
282		-	3 of callers, including age, gender, and location, and any
283		-	4 other relevant identifiers, highlighting any notable
284		-	5 shifts or patterns in demographic data over time.
285		-	6 (3) Reasons for contact. A breakdown of inquiries by
286		-	7 category or type of referral request, including the demand
287		-	8 for, and need for, human services.
288		-	9 (4) Referrals made and service outcomes. The total
289		-	10 number of referrals made, specifying the programs or
290		-	11 services to which clients were referred.
291		-	12 (5) Service referral gaps. The total number of
292		-	13 requests for services or programs for which referral to an
293		-	14 existing service provider is not able to be made,
294		-	15 including description of services requested.
295		-	16 (6) Service providers and coverage rates. The
296		-	17 percentage of statewide coverage reached, noting any
297		-	18 regions that lack adequate coverage.
298		-	19 (7) Trends and comparisons. Year-over-year trends of
299		-	20 the data outlined in paragraphs (1) through (6).
300		-	21 The lead entity shall provide an annual report to the General
301		-	22 Assembly and the Department beginning in calendar year 2010.
302		-	23 (Source: P.A. 96-599, eff. 1-1-10.)
303		-	24 Section 10. The Human Services 2-1-1 Collaboration Board
304		-	25 Act is amended by changing Section 90 as follows:
	333	+	SB2194- 9 -LRB104 11986 KTG 22080 b SB2194 - 9 - LRB104 11986 KTG 22080 b
	334	+	SB2194 - 9 - LRB104 11986 KTG 22080 b
	335	+	1 category or type of referral request, including the demand
	336	+	2 for, and need for, human services.
	337	+	3 (4) Referrals made and service outcomes. The total
	338	+	4 number of referrals made, specifying the programs or
	339	+	5 services to which clients were referred .
	340	+	6 (5) Service referral gaps. The total number of
	341	+	7 requests for services or programs for which referral to an
	342	+	8 existing service provider is not able to be made,
	343	+	9 including description of services requested.
	344	+	10 (6) Service providers and coverage rates. The
	345	+	11 percentage of statewide coverage reached, noting any
	346	+	12 regions that lack adequate coverage.
	347	+	13 (7) Trends and comparisons. Year-over-year trends of
	348	+	14 the data outlined in paragraphs (1) through (6).
	349	+	15 The lead entity shall provide an annual report to the General
	350	+	16 Assembly and the Department beginning in calendar year 2010.
	351	+	17 (Source: P.A. 96-599, eff. 1-1-10.)
	352	+	18 Section 10. The Human Services 2-1-1 Collaboration Board
	353	+	19 Act is amended by changing Section 90 as follows:
	354	+	20 (20 ILCS 3956/90)
	355	+	21 (For Act repeal see Section 90)
	356	+	22 Sec. 90. Repealer. This Act is repealed on July 1, 2025.
	357	+	23 upon designation by the Secretary of Human Services that a
	358	+	24 lead entity is under contract with the Department of Human
305	359
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315		-	1 (20 ILCS 3956/90)
316		-	2 (For Act repeal see Section 90)
317		-	3 Sec. 90. Repealer. This Act is repealed on July 1, 2025.
318		-	4 upon designation by the Secretary of Human Services that a
319		-	5 lead entity is under contract with the Department of Human
320		-	6 Services to carry out the provisions of the 2-1-1 Service Act.
321		-	7 The Secretary shall designate that a lead entity is under
322		-	8 contract with the Department of Human Services to carry out
323		-	9 the provisions of the 2-1-1 Service Act by filing a statement
324		-	10 with the Index Department of the Secretary of State.
325		-	11 (Source: P.A. 96-599, eff. 1-1-10.)
326		-	12 Section 99. Effective date. This Act takes effect upon
327		-	13 becoming law.
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	368	+	SB2194 - 10 - LRB104 11986 KTG 22080 b
	369	+	1 Services to carry out the provisions of the 2-1-1 Service Act.
	370	+	2 The Secretary shall designate that a lead entity is under
	371	+	3 contract with the Department of Human Services to carry out
	372	+	4 the provisions of the 2-1-1 Service Act by filing a statement
	373	+	5 with the Index Department of the Secretary of State.
	374	+	6 (Source: P.A. 96-599, eff. 1-1-10.)
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