New Jersey Assembly Bill A2421

New Jersey 2022-2023 Regular Session

• Introduced: 2/7/22
• Refer: 2/7/22

Caption

Requires public utilities to maintain customer billing records for duration of account and to refund full amount of any overpayment by customers.

Impact

If enacted, A2421 would amend Title 48 of the Revised Statutes, directly influencing how public utilities handle customer billing records. The requirement for detailed maintenance of billing records aims to prevent discrepancies and ensure that customers can verify charges accurately. Furthermore, it imposes an obligation on utilities to refund the full amount, plus interest, of any overpayments, which can significantly impact the financial practices of these entities, potentially leading to improved customer trust and satisfaction.

Summary

A2421 aims to enhance consumer protections regarding billing records at public utilities in New Jersey. The bill mandates that public utilities must maintain detailed records of each customer's account for every billing period throughout the duration of the customer's relationship with the utility. This action intends to facilitate accurate computing of billing histories, especially in dispute scenarios, thereby increasing transparency and accountability within utility companies.

Conclusion

Ultimately, A2421 seeks to bolster consumer rights by ensuring that public utilities are held to higher standards of accountability in their billing practices. By directly addressing issues related to billing disputes and overpayments, the bill has the potential to create a fairer and more transparent utility service environment for consumers in New Jersey.

Contention

Some points of contention may arise regarding the operational implications for public utilities, particularly in terms of compliance costs and administrative burdens. While proponents argue that the bill is essential for consumer protection, critics may express concerns about its feasibility and potential negative impact on utility pricing strategies. The necessity for accurate record-keeping could lead to increased operational expenses for utilities, possibly being passed on to consumers through higher rates.