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HOUSE DOCKET, NO. 2402 FILED ON: 1/16/2025
HOUSE . . . . . . . . . . . . . . . No. 3536
The Commonwealth of Massachusetts
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PRESENTED BY:
David K. Muradian, Jr.
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To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
Court assembled:
The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:
An Act regarding regulation of directory assistance.
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PETITION OF:
NAME:DISTRICT/ADDRESS :DATE ADDED:David K. Muradian, Jr.9th Worcester1/16/2025 1 of 2
HOUSE DOCKET, NO. 2402 FILED ON: 1/16/2025
HOUSE . . . . . . . . . . . . . . . No. 3536
By Representative Muradian of Grafton, a petition (accompanied by bill, House, No. 3536) of
David K. Muradian, Jr. relative to directory assistance charges for handicapped or elderly
persons. Telecommunications, Utilities and Energy.
[SIMILAR MATTER FILED IN PREVIOUS SESSION
SEE HOUSE, NO. 3198 OF 2023-2024.]
The Commonwealth of Massachusetts
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In the One Hundred and Ninety-Fourth General Court
(2025-2026)
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An Act regarding regulation of directory assistance.
Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority
of the same, as follows:
1 Chapter 159 of the General Laws, as appearing in the 2012 Official Edition, is hereby
2amended by striking out Section 19A, in its entirety, and inserting, in place thereof, the
3following:
4 Section 19A. Directory assistance; handicapped or elderly customers.
5 "Customers who are certified handicapped or elderly pursuant to regulations promulgated
6by the department shall be allowed an unlimited number of directory assistance calls without
7charge, and subject to such other terms and conditions as the department finds reasonable;
8provided, however, that no rate, fare, toll or charge for directory assistance service may be
9charged to users of coin operated telephones. 2 of 2
10 For the purpose of this section, “directory assistance service” or “directory assistance
11call” shall mean information given to a customer of a telecommunications company to provide
12such customer with a telephone number for another customer within the commonwealth. A
13telecommunications company that provides such a service or a service which gives customers
14information about telephone numbers in another state shall not be required to file a schedule with
15the department to offer such service and the department shall have no authority to review or
16approve the offering of the latter such service. " .