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SENATE DOCKET, NO. 852 FILED ON: 1/14/2025
SENATE . . . . . . . . . . . . . . No. 2118
The Commonwealth of Massachusetts
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PRESENTED BY:
Joanne M. Comerford
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To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
Court assembled:
The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:
An Act increasing government accessibility for persons who are blind or visually impaired.
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PETITION OF:
NAME:DISTRICT/ADDRESS :Joanne M. ComerfordHampshire, Franklin and Worcester 1 of 1
SENATE DOCKET, NO. 852 FILED ON: 1/14/2025
SENATE . . . . . . . . . . . . . . No. 2118
By Ms. Comerford, a petition (accompanied by bill, Senate, No. 2118) of Joanne M. Comerford
for legislation to increase government accessibility for persons who are blind or visually
impaired by implementing a system of routing calls that does not involve a key pad. State
Administration and Regulatory Oversight.
The Commonwealth of Massachusetts
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In the One Hundred and Ninety-Fourth General Court
(2025-2026)
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An Act increasing government accessibility for persons who are blind or visually impaired.
Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority
of the same, as follows:
1 Chapter 7 of the General Laws is hereby amended by inserting after section 3F the
2following section:-
3 Section 3G. Notwithstanding the provisions of this chapter, an executive, legislative, or
4judicial office, agency, department, division or commission of the commonwealth that utilizes a
5dial-by-name directory shall provide, in addition to or in replacement of an existing dial-by-name
6directory, a method of routing calls that: (i) does not require callers to use a telephone keypad;
7(ii) prevents disparate wait times for callers who utilize such method; and (iii) is accessible to
8persons who are blind or visually impaired.