Massachusetts 2025-2026 Regular Session

Massachusetts Senate Bill S763 Latest Draft

Bill / Introduced Version Filed 02/27/2025

                            1 of 1
SENATE DOCKET, NO. 945       FILED ON: 1/15/2025
SENATE . . . . . . . . . . . . . . No. 763
The Commonwealth of Massachusetts
_________________
PRESENTED BY:
Adam Gomez
_________________
To the Honorable Senate and House of Representatives of the Commonwealth of Massachusetts in General
Court assembled:
The undersigned legislators and/or citizens respectfully petition for the adoption of the accompanying bill:
An Act relative to telehealth and digital equity for patients.
_______________
PETITION OF:
NAME:DISTRICT/ADDRESS :Adam GomezHampdenLindsay N. Sabadosa1st Hampshire1/17/2025Manny Cruz7th Essex2/11/2025Sal N. DiDomenicoMiddlesex and Suffolk2/20/2025Joanne M. ComerfordHampshire, Franklin and Worcester2/27/2025Mike Connolly26th Middlesex3/5/2025 1 of 35
SENATE DOCKET, NO. 945       FILED ON: 1/15/2025
SENATE . . . . . . . . . . . . . . No. 763
By Mr. Gomez, a petition (accompanied by bill, Senate, No. 763) of Adam Gomez, Lindsay N. 
Sabadosa, Manny Cruz, Sal N. DiDomenico and other members of the General Court for 
legislation relative to telehealth and digital equity for patients. Financial Services.
[SIMILAR MATTER FILED IN PREVIOUS SESSION
SEE SENATE, NO. 655 OF 2023-2024.]
The Commonwealth of Massachusetts
_______________
In the One Hundred and Ninety-Fourth General Court
(2025-2026)
_______________
An Act relative to telehealth and digital equity for patients.
Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority 
of the same, as follows:
1 SECTION 1. Section 18AA of Chapter 6A of the General Laws, as most recently inserted 
2by Section 1 of Chapter 174 of the Acts of 2022, is hereby amended by inserting after the word 
3“benefits” the last time it appears the following: 
4 The executive office of health and human services and the executive office of housing 
5and economic development shall determine a method for the common application portal to also 
6allow individuals to simultaneously apply to affordable broadband programs offered by 
7telecommunications providers.  2 of 35
8 SECTION 2. Section 30 of Chapter 32A of the General Laws, as most recently inserted 
9by section 3 of Chapter 260 of the Acts of 2020, is hereby amended by inserting after the 
10definition of “behavioral health services, the following: 
11 “E-consults”, asynchronous, consultative, provider-to-provider communications within a 
12shared electronic health record (EHR) or web-based platform that are intended to improve access 
13to specialty expertise for patients and providers without the need for a face-to-face visit, focused 
14on a specific question. E-consults are inclusive of the consult generated from one provider or 
15other qualified health professional to another, and of communications before/after consultation 
16back to the member and/or the member’s caregiver. 
17 “E-Visits”, patient-initiated, non face-to-face digital communications conducted via a 
18HIPAA-compliant secure platform or patient portal including online digital evaluation and 
19management services. Such communications involve clinical decision-making comparable to 
20what would occur in an in-office visits.  
21 “Remote patient monitoring services”, personal health and medical data collection, 
22transmission, retrieval, or messaging from a member in one location, which is then transmitted to 
23a provider in a different location and is used primarily for the management, treatment, care and 
24related support of ongoing health conditions via regular information inputs from members and 
25member guidance outputs from healthcare providers, including the remote monitoring of a 
26patient’s vital signs, biometric data, or other objective or subjective data by a device that 
27transmits such data electronically to a healthcare practitioner. 
28 “Remote therapeutic monitoring services”, the collection, storage and transfer of non-
29physiologic data to a healthcare provider related to a therapeutic treatment including, but not  3 of 35
30limited to, data on a patient’s musculoskeletal or respiratory system, treatment adherence, and 
31treatment response utilizing a connected electronic medical device. 
32 SECTION 3. Subsection (b) of Section 30 of Chapter 32A of the General Laws, as most 
33recently inserted by section 3 of Chapter 260 of the Acts of 2020, is hereby amended by inserting 
34at the end thereof after the word “providers.” the following: 
35 Coverage for telehealth services shall include coverage and reimbursement for e-consults, 
36e-visits, remote patient monitoring services and devices, and remote therapeutic monitoring 
37services and devices. 
38 SECTION 4. Section 30 of Chapter 32A of the General Laws, as most recently inserted 
39by section 3 of Chapter 260 of the Acts of 2020, is hereby amended by striking out subsection (c) 
40and inserting in place thereof the following: 
41 (c) Coverage for telehealth services may include utilization review; provided, however, 
42that any utilization review shall be made in the same manner as if the service was delivered in 
43person. Carriers shall not impose any prior authorization requirements to obtain medically 
44necessary health services via telehealth that would not apply to the receipt of those same services 
45on an in-person basis. A carrier shall not be required to reimburse a health care provider for a 
46health care service that is not a covered benefit under the plan or reimburse a health care 
47provider not contracted under the plan except as provided for under subclause (i) of clause (4) of 
48the second sentence of subsection (a) of section 6 of chapter 176O. 
49 SECTION 5. Section 30 of Chapter 32A of the General Laws, as most recently inserted 
50by Section 3 of Chapter 260 of the Acts of 2020 is hereby amended by adding at the end thereof 
51the following subsections:   4 of 35
52 (i) Coverage for telehealth services shall include reimbursement for interpreter services 
53for patients with limited English proficiency or those who are deaf or hard of hearing. 
54 (j) Carriers providing coverage to an active or retired employee of the commonwealth 
55insured under the group insurance commission shall develop and maintain procedures to identify 
56and offer digital health education to enrollees with low digital health literacy to assist them with 
57accessing any medical necessary covered telehealth benefits. These procedures shall include a 
58digital health literacy screening program or other similar procedure to identify current enrollees 
59with low digital health literacy and a digital health education program to educate insured 
60members regarding the effective use of telehealth technology including but not limited to 
61distributing educational materials about how to access certain telehealth technologies in multiple 
62languages, including sign language, and in alternative formats; holding digital health literacy 
63workshops; integrating digital health coaching; offering enrollees in-person digital health 
64navigators; and partnering with local libraries and/or community centers that offer digital health 
65education services and supports. 
66 (k) Carriers providing coverage to an active or retired employee of the commonwealth 
67insured under the group insurance commission shall make information available to the 
68commission regarding the procedures that they have implemented under subsection (j) including 
69but not limited to statistics on the number of enrollees identified with low digital health literacy 
70and receiving digital health education, manner(s) or method of digital health literacy screening 
71and digital health education, financial impact of the programs, and evaluations of effectiveness 
72of digital health literacy interventions.  5 of 35
73 (l) Carriers providing coverage to an active or retired employee of the commonwealth 
74insured under the group insurance commission shall not prohibit a physician licensed pursuant to 
75Chapter 112 or otherwise authorized to provide healthcare services who is providing healthcare 
76services to a patient who is physically located in Massachusetts at the time the healthcare 
77services are provided via telehealth from providing such services from any location within 
78Massachusetts or outside Massachusetts; provided, that the location from which the physician 
79provides services does not compromise patient confidentiality and privacy and the location from 
80which the physician provides the services does not exceed restrictions placed on the physician’s 
81specific license, including but not limited to, restrictions set by the hospital, institution, clinic or 
82program in which a physician licensed pursuant to section 9 of Chapter 112 of the General Laws 
83has been appointed. 
84 SECTION 6. Subsection (a) of Section 79 of Chapter 118E of the General Laws, as most 
85recently amended by Section 40 of Chapter 260 of the Acts of 2020, is hereby amended by 
86inserting after the definition of “behavioral health services” the following: 
87 “E-consults”, asynchronous, consultative, provider-to-provider communications within a 
88shared electronic health record (EHR) or web-based platform that are intended to improve access 
89to specialty expertise for patients and providers without the need for a face-to-face visit, focused 
90on a specific question. E-consults are inclusive of the consult generated from one provider or 
91other qualified health professional to another, and of communications before/after consultation 
92back to the member and/or the member’s caregiver. 
93 “E-Visits”, patient-initiated, non face-to-face digital communications conducted via a 
94HIPAA-compliant secure platform or patient portal including online digital evaluation and  6 of 35
95management services. Such communications involve clinical decision-making comparable to 
96what would occur in an in-office visits. “Remote patient monitoring services”, personal health 
97and medical data collection, transmission, retrieval, or messaging from a member in one 
98location, which is then transmitted to a provider in a different location and is used primarily for 
99the management, treatment, care and related support of ongoing health conditions via regular 
100information inputs from members and member guidance outputs from healthcare providers, 
101including the remote monitoring of a patient’s vital signs, biometric data, or other objective or 
102subjective data by a device that transmits such data electronically to a healthcare practitioner. 
103 “Remote therapeutic monitoring services”, the collection, storage and transfer of non-
104physiologic data to a healthcare provider related to a therapeutic treatment including, but not 
105limited to, data on a patient’s musculoskeletal or respiratory system, treatment adherence, and 
106treatment response utilizing a connected electronic medical device. SECTION 7. Subsection (b) 
107of Section 79 of Chapter 118E of the General Laws, as most recently amended by Section 40 of 
108Chapter 260 of the Acts of 2020, is hereby amended by inserting at the end thereof after the word 
109“providers.” the following: 
110 Coverage for telehealth services shall include coverage and reimbursement for e-consults, 
111e-visits, remote patient monitoring services and devices including but not limited to treatment for 
112i) congenital heart diseases, ii) pulmonary conditions and lung diseases, iii) enteral nutrition and 
113feeding needs, iv) failure to thrive and gain weight, and v) gastrointestinal conditions and remote 
114therapeutic monitoring services, devices and associated professional care. SECTION 8. Section 
11579 of Chapter 118E of the General Laws, as most recently amended by Section 40 of Chapter 
116260 of the Acts of 2020, is 	hereby amended by striking subsection (c)and inserting in place 
117thereof the following:  7 of 35
118 (c) The division, a contracted health insurer, health plan, health maintenance 
119organization, behavioral health management firm or third-party administrators under contract to 
120a Medicaid managed care organization or primary care clinician plan shall not impose any 
121utilization management requirements, including but not limited to, prior authorization 
122requirements to obtain medically necessary health services via telehealth that would not apply to 
123the receipt of those same services on an in-person basis. The division, a contracted health insurer, 
124health plan, health maintenance organization, behavioral health management firm or third-party 
125administrator under contract to a Medicaid managed care organization or primary care clinician 
126plan shall not be required to reimburse a health care provider for a health care service that is not 
127a covered benefit under the plan or reimburse a health care provider not contracted under the 
128plan except as provided for under subclause (i) of clause (4) of the second sentence of subsection 
129(a) of section 6 of chapter 176O. 
130 SECTION 9. Section 79 of Chapter 118E of the General Laws, as most recently inserted 
131by Section 40 of Chapter 260 of the Acts of 2020 is hereby amended by inserting at the end 
132thereof the following subsections: 
133 (i) The division and its contracted health insurers, health plans, health maintenance 
134organizations, behavioral health management firms and third-party administrators under contract 
135to a Medicaid managed care organization, accountable care organization or primary care 
136clinician plan shall include in its coverage for reimbursement for interpreter services for patients 
137with limited English proficiency or those who are deaf or hard of hearing in its coverage for 
138telehealth services.  8 of 35
139 (j) The division and its contracted health insurers, health plans, health maintenance 
140organizations, behavioral health management firms and third-party administrators under contract 
141to a Medicaid managed care organization, accountable care organization or primary care 
142clinician plan shall develop and maintain procedures to identify and offer digital health education 
143to members with low digital health literacy to assist them with accessing any medical necessary 
144covered telehealth benefits. These procedures shall include a digital health literacy screening 
145program or other similar procedure to identify new and current members with low digital health 
146literacy and a digital health education program to educate insured members regarding the 
147effective use of telehealth technology including but not limited to distributing educational 
148materials about how to access certain telehealth technologies in multiple languages, including 
149sign language, and in alternative formats; holding digital health literacy workshops; integrating 
150digital health coaching; offering enrollees in-person digital health navigators; and partnering 
151with local libraries and/or community centers that offer digital health education services and 
152supports. 
153 (k) The division and its contracted health insurers, health plans, health maintenance 
154organizations, behavioral health management firms and third-party administrators under contract 
155to a Medicaid managed care organization, accountable care organization or primary care 
156clinician plan shall publish information annually regarding the procedures that they have 
157implemented under subsection (j) including but not limited to statistics on the number of 
158members identified with low digital health literacy and receiving digital health education, 
159manner(s) or method of digital health literacy screening and digital health education, financial 
160impact of the programs, and evaluations of effectiveness of digital health literacy interventions.  9 of 35
161 (l) The division and its contracted health insurers, health plans, health maintenance 
162organizations, behavioral health management firms and third-party administrators under contract 
163to a Medicaid managed care organization, accountable care organization or primary care 
164clinician plan providing coverage to an active or retired employee of the commonwealth insured 
165under the group insurance commission shall not prohibit a physician licensed pursuant to 
166Chapter 112 or otherwise authorized to provide healthcare services who is providing healthcare 
167services to a patient who is physically located in Massachusetts at the time the healthcare 
168services are provided via telehealth from providing such services from any location within 
169Massachusetts or outside Massachusetts; provided, that the location from which the physician 
170provides services does not compromise patient confidentiality and privacy and the location from 
171which the physician provides the services does not exceed restrictions placed on the physician’s 
172specific license, including but not limited to, restrictions set by the hospital, institution, clinic, or 
173program in which a physician licensed pursuant to section 9 of Chapter 112 of the General Laws 
174has been appointed. 
175 (m) The division and its contracted health insurers, health plans, health maintenance 
176organizations, behavioral health management firms and third-party administrators under contract 
177to a Medicaid managed care organization, accountable care organization or primary care 
178clinician plan shall not impose any prior authorization requirements to obtain medically 
179necessary remote patient monitoring services and devices or remote therapeutic monitoring 
180services or devices. 
181 SECTION 10. Section 47MM of Chapter 175 of the General Laws, as most recently 
182inserted by section 47 of Chapter 260 of the Acts of 2020, is hereby amended by inserting after 
183the definition of “behavioral health services, the following:  10 of 35
184 “E-consults”, asynchronous, consultative, provider-to-provider communications within a 
185shared electronic health record (EHR) or web-based platform that are intended to improve access 
186to specialty expertise for patients and providers without the need for a face-to-face visit, focused 
187on a specific question. E-consults are inclusive of the consult generated from one provider or 
188other qualified health professional to another, and of communications before/after consultation 
189back to the member and/or the member’s caregiver. 
190 “E-Visits”, patient-initiated, non face-to-face digital communications conducted via a 
191HIPAA-compliant secure platform or patient portal including online digital evaluation and 
192management services. Such communications involve clinical decision-making comparable to 
193what would occur in an in-office visits.  
194 “Remote patient monitoring services”, personal health and medical data collection, 
195transmission, retrieval, or messaging from a member in one location, which is then transmitted to 
196a provider in a different location and is used primarily for the management, treatment, care and 
197related support of ongoing health conditions via regular information inputs from members and 
198member guidance outputs from healthcare providers, including the remote monitoring of a 
199patient’s vital signs, biometric data, or other objective or subjective data by a device that 
200transmits such data electronically to a healthcare practitioner. 
201 “Remote therapeutic monitoring services”, the collection, storage and transfer of non-
202physiologic data to a healthcare provider related to a therapeutic treatment including, but not 
203limited to, data on a patient’s musculoskeletal or respiratory system, treatment adherence, and 
204treatment response utilizing a connected electronic medical device.  11 of 35
205 SECTION 11. Subsection (b) of Section 47MM of Chapter 175 of the General Laws, as 
206most recently inserted by section 47 of Chapter 260 of the Acts of 2020, is hereby amended by 
207inserting at the end thereof after the word “providers.” the following: 
208 Coverage for telehealth services shall include coverage and reimbursement for e-consults, 
209e-visits, remote patient monitoring services and devices, and remote therapeutic monitoring 
210services and devices.SECTION 12. Section 47MM of Chapter 175 of the General Laws, as most 
211recently amended by Section 47 of Chapter 260 of the Acts of 2020, is hereby amended by 
212striking out subsection (c) and inserting place thereof the following:  
213 (c) Coverage for telehealth services may include utilization review; provided, however, 
214that any utilization review shall be made in the same manner as if the service was delivered in 
215person. A policy, contract, agreement, plan or certificate of insurance issued, delivered or 
216renewed within or without 	the commonwealth shall not impose any prior authorization 
217requirements to obtain medically necessary health services via telehealth that would not apply to 
218the receipt of those same services on an in-person basis. A policy, contract, agreement, plan or 
219certificate of insurance issued, delivered or renewed within or without the commonwealth shall 
220not be required to reimburse a health care provider for a health care service that is not a covered 
221benefit under the plan or reimburse a health care provider not contracted under the plan except as 
222provided for under subclause (i) of clause (4) of the second sentence of subsection (a) of section 
2236 of chapter 176O. 
224 SECTION 13. Section 47MM of Chapter 175 of the General Laws, as most recently 
225inserted by Section 47 of Chapter 260 of the Acts of 2020 is hereby further amended by adding 
226at the end thereof the following subsections:  12 of 35
227 (i) A policy, contract, agreement, plan or certificate of insurance issued, delivered or 
228renewed within the commonwealth that provides coverage for telehealth services shall include 
229reimbursement for interpreter services for patients with limited English proficiency or those who 
230are deaf or hard of hearing. 
231 (j) A policy, contract, agreement, plan or certificate of insurance issued, delivered or 
232renewed within the commonwealth shall develop and maintain procedures to identify and offer 
233digital health education to subscribers with low digital health literacy to assist them with 
234accessing any medical necessary covered telehealth benefits. These procedures shall include a 
235digital health literacy screening program or other similar procedure to identify new and current 
236subscribers with low digital health literacy and a digital health education program to educate 
237insured subscribers regarding the effective use of telehealth technology including but not limited 
238to distributing educational 	materials about how to access certain telehealth technologies in 
239multiple languages, including sign language, and in alternative formats; holding digital health 
240literacy workshops; integrating digital health coaching; offering subscribers in-person digital 
241health navigators; and partnering with local libraries and/or community centers that offer digital 
242health education services and supports. 
243 (k) A policy, contract, agreement, plan or certificate of insurance issued, delivered or 
244renewed within the commonwealth shall publish information annually regarding the procedures 
245that they have implemented under subsection (j) including but not limited to statistics on the 
246number of subscribers identified with low digital health literacy and receiving digital health 
247education, manner(s) or method of digital health literacy screening and digital health education, 
248financial impact of the programs, and evaluations of effectiveness of digital health literacy 
249interventions.  13 of 35
250 (l) A policy, contract, agreement, plan or certificate of insurance issued, delivered or 
251renewed within the commonwealth shall not prohibit a physician licensed pursuant to Chapter 
252112 or otherwise authorized to provide healthcare services who is providing healthcare services 
253to a patient who is physically located in Massachusetts at the time the healthcare services are 
254provided via telehealth from providing such services from any location within Massachusetts or 
255outside Massachusetts; provided, that the location from which the physician provides services 
256does not compromise patient confidentiality and privacy and the location from which the 
257physician provides the services does not exceed restrictions placed on the physician’s specific 
258license, including but not limited to, restrictions set by the hospital, institution, clinic or program 
259in which a physician licensed pursuant to section 9 of Chapter 112 of the General Laws has been 
260appointed. 
261 SECTION 14. Section 38 of Chapter 176A of 	the General Laws, as most recently inserted 
262by section 49 of Chapter 260 of the Acts of 2020, is hereby amended by inserting after the 
263definition of “behavioral health services, the following: 
264 “E-consults”, asynchronous, consultative, provider-to-provider communications within a 
265shared electronic health record (EHR) or web-based platform that are intended to improve access 
266to specialty expertise for patients and providers without the need for a face-to-face visit, focused 
267on a specific question. E-consults are inclusive of the consult generated from one provider or 
268other qualified health professional to another, and of communications before/after consultation 
269back to the member and/or the member’s caregiver. 
270 “E-Visits”, patient-initiated, non face-to-face digital communications conducted via a 
271HIPAA-compliant secure platform or patient portal including online digital evaluation and  14 of 35
272management services. Such communications involve clinical decision-making comparable to 
273what would occur in an in-office visits.  
274 “Remote patient monitoring services”, personal health and medical data collection, 
275transmission, retrieval, or messaging from a member in one location, which is then transmitted to 
276a provider in a different location and is used primarily for the management, treatment, care and 
277related support of ongoing health conditions via regular information inputs from members and 
278member guidance outputs from healthcare providers, including the remote monitoring of a 
279patient’s vital signs, biometric data, or other objective or subjective data by a device that 
280transmits such data electronically to a healthcare practitioner. 
281 “Remote therapeutic monitoring services”, the collection, storage and transfer of non-
282physiologic data to a healthcare provider related to a therapeutic treatment including, but not 
283limited to, data on a patient’s musculoskeletal or respiratory system, treatment adherence, and 
284treatment response utilizing a connected electronic medical device. 
285 SECTION 15. Subsection (b) of Section 38 of Chapter 176A of the General Laws, as 
286most recently inserted by section 49 of Chapter 260 of the Acts of 2020, is hereby amended by 
287inserting at the end thereof after the word “providers.” the following: 
288 Coverage for telehealth services shall include coverage and reimbursement for e-consults, 
289e-visits, remote patient monitoring services and devices, and remote therapeutic monitoring 
290services and devices.
291 SECTION 16. Section 38 of Chapter 176A of 	the General Laws, as most recently 
292amended by Section 49 of Chapter 260 of the Acts of 2020, is hereby further amended by 
293striking subsection (c) and inserting in place thereof the following:  15 of 35
294 (c) Coverage for telehealth services may include utilization review; provided, however, 
295that any utilization review shall be made in the same manner as if the service was delivered in 
296person. A carrier shall not impose any prior authorization requirements to obtain medically 
297necessary health services via telehealth that would not apply to the receipt of those same services 
298on an in-person basis. A carrier shall not be required to reimburse a health care provider for a 
299health care service that is not a covered benefit under the plan or reimburse a health care 
300provider not contracted under the plan except as provided for under subclause (i) of clause (4) of 
301the second sentence of subsection (a) of section 6 of chapter 176O. 
302 SECTION 17. Section 38 of Chapter 176A of 	the General Laws, as most recently inserted 
303by Section 49 of Chapter 260 of the Acts of 2020, is hereby amended by adding at the end 
304thereof the following subsections: 
305 (i) Coverage for telehealth services shall include reimbursement for interpreter services 
306for patients with limited English proficiency or those who are deaf or hard of hearing. 
307 (j) Hospital service corporations shall develop and maintain procedures to identify and 
308offer digital health education to subscribers with low 	digital health literacy to assist them with 
309accessing any medical necessary covered telehealth benefits. These procedures shall include a 
310digital health literacy screening program or other similar procedure to identify new and current 
311subscribers with low digital health literacy and a digital health education program to educate 
312insured subscribers regarding the effective use of telehealth technology including but not limited 
313to distributing educational 	materials about how to access certain telehealth technologies in 
314multiple languages, including sign language, and in alternative formats; holding digital health 
315literacy workshops; integrating digital health coaching; offering subscribers in-person digital  16 of 35
316health navigators; and partnering with local libraries and/or community centers that offer digital 
317health education services and supports. 
318 (k) Hospital service corporations shall publish information annually regarding the 
319procedures that they have implemented under subsection (j) including but not limited to statistics 
320on the number of subscribers identified with low digital health literacy and receiving digital 
321health education, manner(s) or method of digital health literacy screening and digital health 
322education, financial impact of the programs, and evaluations of effectiveness of digital health 
323literacy interventions. 
324 (l) Hospital service corporations providing coverage under this section shall not prohibit a 
325physician licensed pursuant to Chapter 112 or otherwise authorized to provide healthcare 
326services who is providing healthcare services to a patient who is physically located in 
327Massachusetts at the time the healthcare services are provided via telehealth from providing such 
328services from any location 	within Massachusetts or outside Massachusetts; provided, that the 
329location from which the physician provides services does not compromise patient confidentiality 
330and privacy and the location from which the physician provides the services does not exceed 
331restrictions placed on the physician’s specific license, including but not limited to, restrictions set 
332by the hospital, institution, clinic or program in which a physician licensed pursuant to section 9 
333of Chapter 112 of the General Laws has been appointed. 
334 SECTION 18. Section 25 of Chapter 176B of the General Laws, as most recently inserted 
335by section 51 of Chapter 260 of the Acts of 2020, is hereby amended by inserting after the 
336definition of “behavioral health services, the following:  17 of 35
337 “E-consults”, asynchronous, consultative, provider-to-provider communications within a 
338shared electronic health record (EHR) or web-based platform that are intended to improve access 
339to specialty expertise for patients and providers without the need for a face-to-face visit, focused 
340on a specific question. E-consults are inclusive of the consult generated from one provider or 
341other qualified health professional to another, and of communications before/after consultation 
342back to the member and/or the member’s caregiver. 
343 “E-Visits”, patient-initiated, non face-to-face digital communications conducted via a 
344HIPAA-compliant secure platform or patient portal including online digital evaluation and 
345management services. Such communications involve clinical decision-making comparable to 
346what would occur in an in-office visits.  
347 “Remote patient monitoring services”, personal health and medical data collection, 
348transmission, retrieval, or messaging from a member in one location, which is then transmitted to 
349a provider in a different location and is used primarily for the management, treatment, care and 
350related support of ongoing health conditions via regular information inputs from members and 
351member guidance outputs from healthcare providers, including the remote monitoring of a 
352patient’s vital signs, biometric data, or other objective or subjective data by a device that 
353transmits such data electronically to a healthcare practitioner. 
354 “Remote therapeutic monitoring services”, the collection, storage and transfer of non-
355physiologic data to a healthcare provider related to a therapeutic treatment including, but not 
356limited to, data on a patient’s musculoskeletal or respiratory system, treatment adherence, and 
357treatment response utilizing a connected electronic medical device.  18 of 35
358 SECTION 19. Subsection (b) of Section 25 of Chapter 176A of the General Laws, as 
359most recently inserted by section 3 of Chapter 260 of the Acts of 2020, is hereby amended by 
360inserting at the end thereof after the word “providers.” the following: 
361 Coverage for telehealth services shall include coverage and reimbursement for e-consults, 
362e-visits, remote patient monitoring services and devices, and remote therapeutic monitoring 
363services and devices. 
364 SECTION 20. Section 25 of Chapter 176B of the General Laws, as most recently 
365amended by Section 51 of Chapter 260 of the Acts of 2020, is hereby further amended by 
366striking subsection (c) and inserting in place thereof the following: 
367 (c) Coverage for telehealth services may include utilization review; provided, however, 
368that any utilization review shall be made in the same manner as if the service was delivered in 
369person. A carrier shall not impose any prior authorization requirements to obtain medically 
370necessary health services via telehealth that would not apply to the receipt of those same services 
371on an in-person basis. A carrier shall not be required to reimburse a health care provider for a 
372health care service that is not a covered benefit under the plan or reimburse a health care 
373provider not contracted under the plan except as provided for under subclause (i) of clause (4) of 
374the second sentence of subsection (a) of section 6 of chapter 176O. 
375 SECTION 21.  Section 25 of Chapter 176B of the General Laws, as most recently 
376inserted by Section 51 of Chapter 260 of the Acts of 2020, is hereby amended by adding at the 
377end thereof the following subsections:  19 of 35
378 (i) A contract that provides coverage for telehealth services shall include reimbursement 
379for interpreter services for patients with limited English proficiency or those who are deaf or 
380hard of hearing who require interpreter services. 
381 (j) Medical service corporations shall develop and maintain procedures to identify and 
382offer digital health education to subscribers with low 	digital health literacy to assist them with 
383accessing any medical necessary covered telehealth benefits. These procedures shall include a 
384digital health literacy screening program or other similar procedure to identify new and current 
385subscribers with low digital health literacy and a digital health education program to educate 
386insured subscribers regarding the effective use of telehealth technology including but not limited 
387to distributing educational 	materials about how to access certain telehealth technologies in 
388multiple languages, including sign language, and in alternative formats; holding digital health 
389literacy workshops; integrating digital health coaching; offering subscribers in-person digital 
390health navigators; and partnering with local libraries and/or community centers that offer digital 
391health education services and supports. 
392 (k) Medical service corporations shall publish information annually regarding the 
393procedures that they have implemented under subsection (j) including but not limited to statistics 
394on the number of subscribers identified with low digital health literacy and receiving digital 
395health education, manner(s) or method of digital health literacy screening and digital health 
396education, financial impact of the programs, and evaluations of effectiveness of digital health 
397literacy interventions. 
398 (l) Medical service corporations providing coverage under this section shall not prohibit a 
399physician licensed pursuant to Chapter 112 or otherwise authorized to provide healthcare  20 of 35
400services who is providing healthcare services to a patient who is physically located in 
401Massachusetts at the time the healthcare services are provided via telehealth from providing such 
402services from any location 	within Massachusetts or outside Massachusetts; provided, that the 
403location from which the physician provides services does not compromise patient confidentiality 
404and privacy and the location from which the physician provides the services does not exceed 
405restrictions placed on the physician’s specific license, including but not limited to, restrictions set 
406by the hospital, institution, clinic or program in which a physician licensed pursuant to section 9 
407of Chapter 112 of the General Laws has been appointed. 
408 SECTION 22. Section 33 of Chapter 176G of 	the General Laws, as most recently inserted 
409by section 53 of Chapter 260 of the Acts of 2020, is hereby amended by inserting after the 
410definition of “behavioral health services, the following: 
411 “E-consults”, asynchronous, consultative, provider-to-provider communications within a 
412shared electronic health record (EHR) or web-based platform that are intended to improve access 
413to specialty expertise for patients and providers without the need for a face-to-face visit, focused 
414on a specific question. E-consults are inclusive of the consult generated from one provider or 
415other qualified health professional to another, and of communications before/after consultation 
416back to the member and/or the member’s caregiver. 
417 “E-Visits”, patient-initiated, non face-to-face digital communications conducted via a 
418HIPAA-compliant secure platform or patient portal including online digital evaluation and 
419management services. Such communications involve clinical decision-making comparable to 
420what would occur in an in-office visits.   21 of 35
421 “Remote patient monitoring services”, personal health and medical data collection, 
422transmission, retrieval, or messaging from a member in one location, which is then transmitted to 
423a provider in a different location and is used primarily for the management, treatment, care and 
424related support of ongoing health conditions via regular information inputs from members and 
425member guidance outputs from healthcare providers, including the remote monitoring of a 
426patient’s vital signs, biometric data, or other objective or subjective data by a device that 
427transmits such data electronically to a healthcare practitioner. 
428 “Remote therapeutic monitoring services”, the collection, storage and transfer of non-
429physiologic data to a healthcare provider related to a therapeutic treatment including, but not 
430limited to, data on a patient’s musculoskeletal or respiratory system, treatment adherence, and 
431treatment response utilizing a connected electronic medical device. 
432 SECTION 23. Subsection (b) of Section 33 of Chapter 176G of the General Laws, as 
433most recently inserted by section 53 of Chapter 260 of the Acts of 2020, is hereby amended by 
434inserting at the end thereof after the word “providers.” the following: 
435 Coverage for telehealth services shall include coverage and reimbursement for e-consults, 
436e-visits, remote patient monitoring services and devices, and remote therapeutic monitoring 
437services and devices. 
438 SECTION 24. Section 33 of Chapter 176G of 	the General Laws, as most recently 
439amended by Section 53 of Chapter 260 of the Acts of 2020, is hereby further amended by 
440striking subsection (c) and inserting in place thereof the following: 
441 (c) Coverage for telehealth services may include utilization review; provided, however, 
442that any utilization review shall be made in the same manner as if the service was delivered in  22 of 35
443person. A health maintenance organization shall not impose any prior authorization requirements 
444to obtain medically necessary health services via telehealth that would not apply to the receipt of 
445those same services on an in-person basis. A health maintenance organization shall not be 
446required to reimburse a health care provider for a health care service that is not a covered benefit 
447under the plan or reimburse a health care provider not contracted under the plan except as 
448provided for under subclause (i) of clause (4) of the second sentence of subsection (a) of section 
4496 of chapter 176O. 
450 SECTION 25. Section 33 of Chapter 176G of 	the General Laws, as most recently inserted 
451by Section 53 of Chapter 260 of the Acts of 2020, is hereby amended by adding at the end 
452thereof the following subsection: 
453 (i) A contract that provides coverage for telehealth services shall include reimbursement 
454for interpreter services for patients with limited English proficiency or those who are deaf or 
455hard of hearing. 
456 (j) Health maintenance organizations shall develop and maintain procedures to identify 
457and offer digital health education to members with low digital health literacy to assist them with 
458accessing any medical necessary covered telehealth benefits. These procedures shall include a 
459digital health literacy screening program or other similar procedure to identify new and current 
460members with low digital health literacy and a digital health education program to educate 
461insured subscribers regarding the effective use of telehealth technology including but not limited 
462to distributing educational 	materials about how to access certain telehealth technologies in 
463multiple languages, including sign language, and in alternative formats; holding digital health 
464literacy workshops; integrating digital health coaching; offering subscribers in-person digital  23 of 35
465health navigators; and partnering with local libraries and/or community centers that offer digital 
466health education services and supports. 
467 (k) Health maintenance organizations shall publish information annually regarding the 
468procedures that they have implemented under subsection (j) including but not limited to statistics 
469on the number of subscribers identified with low digital health literacy and receiving digital 
470health education, manner(s) or method of digital health literacy screening and digital health 
471education, financial impact of the programs, and evaluations of effectiveness of digital health 
472literacy interventions. 
473 (l) Health maintenance organizations providing coverage under this section shall not 
474prohibit a physician licensed pursuant to Chapter 112 or otherwise authorized to provide 
475healthcare services who is providing healthcare services to a patient who is physically located in 
476Massachusetts at the time the healthcare services are provided via telehealth from providing such 
477services from any location 	within Massachusetts or outside Massachusetts; provided, that the 
478location from which the physician provides services does not compromise patient confidentiality 
479and privacy and the location from which the physician provides the services does not exceed 
480restrictions placed on the physician’s specific license, including but not limited to, restrictions set 
481by the hospital, institution, clinic or program in which a physician licensed pursuant to section 9 
482of Chapter 112 of the General Laws has been appointed. 
483 SECTION 26. Section 13 of Chapter 176I of the General Laws, as most recently inserted 
484by section 54 of Chapter 260 of the Acts of 2020, is hereby amended by inserting after the 
485definition of “behavioral health services, the following:  24 of 35
486 “E-consults”, asynchronous, consultative, provider-to-provider communications within a 
487shared electronic health record (EHR) or web-based platform that are intended to improve access 
488to specialty expertise for patients and providers without the need for a face-to-face visit, focused 
489on a specific question. E-consults are inclusive of the consult generated from one provider or 
490other qualified health professional to another, and of communications before/after consultation 
491back to the member and/or the member’s caregiver. 
492 “E-Visits”, patient-initiated, non face-to-face digital communications conducted via a 
493HIPAA-compliant secure platform or patient portal including online digital evaluation and 
494management services. Such communications involve clinical decision-making comparable to 
495what would occur in an in-office visits.  
496 “Remote patient monitoring services”, personal health and medical data collection, 
497transmission, retrieval, or messaging from a member in one location, which is then transmitted to 
498a provider in a different location and is used primarily for the management, treatment, care and 
499related support of ongoing health conditions via regular information inputs from members and 
500member guidance outputs from healthcare providers, including the remote monitoring of a 
501patient’s vital signs, biometric data, or other objective or subjective data by a device that 
502transmits such data electronically to a healthcare practitioner. 
503 “Remote therapeutic monitoring services”, the collection, storage and transfer of non-
504physiologic data to a healthcare provider related to a therapeutic treatment including, but not 
505limited to, data on a patient’s musculoskeletal or respiratory system, treatment adherence, and 
506treatment response utilizing a connected electronic medical device.  25 of 35
507 SECTION 27. Subsection (b) of Section 13 of Chapter 176I of the General Laws, as most 
508recently inserted by section 54 of Chapter 260 of the Acts of 2020, is hereby amended by 
509inserting at the end thereof after the word “providers.” the following: 
510 Coverage for telehealth services shall include coverage and reimbursement for e-consults, 
511e-visits, remote patient monitoring services and devices, and remote therapeutic monitoring 
512services and devices.SECTION 28. Section 13 of Chapter 176I of the General Laws, as most 
513recently amended by section 54 of Chapter 260 of the Acts of 2020, is hereby further amended 
514by striking subsection (c) and inserting in place thereof the following: 
515 (c) Coverage for telehealth services may include utilization review; provided, however, 
516that any utilization review shall be made in the same manner as if the service was delivered in 
517person. An organization shall not impose any prior authorization requirements to obtain 
518medically necessary health services via telehealth that would not apply to the receipt of those 
519same services on an in-person basis. An organization shall not be required to reimburse a health 
520care provider for a health care service that is not a covered benefit under the plan or reimburse a 
521health care provider not contracted under the plan except as provided for under subclause (i) of 
522clause (4) of the second sentence of subsection (a) of 	section 6 of chapter 176O. 
523 SECTION 29. Section 13 of Chapter 176I of the General Laws, as most recently inserted 
524by Section 54 of Chapter 260 of the Acts of 2020, is hereby amended by adding at the end 
525thereof the following subsection: 
526 (i) A preferred provider contract that provides coverage for telehealth services shall 
527include reimbursement for interpreter services for patients with limited English proficiency or 
528those who are deaf or hard of hearing.  26 of 35
529 (j) Organizations shall develop and maintain procedures to identify and offer digital 
530health education to covered persons with low digital health literacy to assist them with accessing 
531any medical necessary covered telehealth benefits. These procedures shall include a digital 
532health literacy screening program or other similar procedure to identify new and current covered 
533persons with low digital health literacy and a digital health education program to educate covered 
534persons regarding the effective use of telehealth technology including but not limited to 
535distributing educational materials about how to access certain telehealth technologies in multiple 
536languages, including sign language, and in alternative formats; holding digital health literacy 
537workshops; integrating digital health coaching; offering covered persons in-person digital health 
538navigators; and partnering with local libraries and/or community centers that offer digital health 
539education services and supports. 
540 (k) Organizations shall publish information annually regarding the procedures that they 
541have implemented under subsection (j) including but 	not limited to statistics on the number of 
542covered persons identified with low digital health literacy and receiving digital health education, 
543manner(s) or method of digital health literacy screening and digital health education, financial 
544impact of the programs, and evaluations of effectiveness of digital health literacy interventions. 
545 (l) Organizations providing coverage under this section shall not prohibit a physician 
546licensed pursuant to Chapter 112 or otherwise authorized to provide healthcare services who is 
547providing healthcare services to a patient who is physically located in Massachusetts at the time 
548the healthcare services are provided via telehealth from providing such services from any 
549location within Massachusetts or outside Massachusetts; provided, that the location from which 
550the physician provides services does not compromise patient confidentiality and privacy and the 
551location from which the physician provides the services does not exceed restrictions placed on  27 of 35
552the physician’s specific license, including but not limited to, restrictions set by the hospital, 
553institution, clinic or program in which a physician licensed pursuant to section 9 of Chapter 112 
554of the General Laws has been appointed. 
555 SECTION 30. Section 26 of Chapter 176O of 	the General Laws is hereby amended by 
556striking the current section and inserting in place thereof the following: 
557 Section 26. The commissioner shall establish standardized processes and procedures 
558applicable to all health care providers and payers for the determination of a patient's health 
559benefit plan eligibility at or prior to the time of service, including telehealth services. As part of 
560such processes and procedures, the commissioner shall (i) require payers to implement 
561automated approval systems such as decision support software in place of telephone approvals 
562for specific types of services specified by the commissioner and (ii) require establishment of an 
563electronic data exchange to allow providers to determine eligibility at or prior to the point of care 
564and determine the insured’s cost share for a proposed telehealth service, including any 
565copayment, deductible, coinsurance or other out of pocket amount for any covered telehealth 
566services. 
567 SECTION 31. Notwithstanding any general or special law to the contrary, the health 
568policy commission, in consultation with the center for health information and analysis, the 
569executive office of health and human services and the division of insurance shall issue a report 
570on the use of telehealth services in the commonwealth and the effect of telehealth on health care 
571access and system cost. The report, along with a suggested plan to implement its 
572recommendations in order to maximize access, quality of care and cost savings, shall be 
573submitted to the joint committee on health care financing and the house and senate committees  28 of 35
574on ways and means not later than 2 years from the effective date of this act; provided, however, 
575that not later than 1 year from the effective date of this act, the commission shall present a report 
576on: i) the estimated impacts on costs and time spent by patients accessing healthcare services due 
577to the use of telehealth; ii) the estimated impacts to access to healthcare services due to the use of 
578telehealth including employment productivity, transportation costs and school attendance; iii) the 
579estimated impacts on healthcare costs due to the impacts of telehealth on COVID-19 
580transmission and treatment; iv) the estimated impact on the costs of personal protective 
581equipment for providers and healthcare facilities due to the use of telehealth; v) an estimate of 
582the impact of health outcomes to those communities that have not been able to access telehealth 
583services due to language or accessibility issues; and vi) an interim estimate of the fiscal impact of 
584telehealth use in the commonwealth that shall include public health outcomes, increased access 
585to services, reduction in transportation services and vehicle miles traveled, and reduction in 
586hospitalizations. The report shall additionally include data regarding the number of telehealth 
587visits utilizing an interpreter for those who are deaf and hard of hearing and for languages other 
588than English and shall quantify the number of telehealth visits in each language. 
589 SECTION 32. Notwithstanding any general or special law to the contrary, the health 
590policy commission shall establish a Digital Bridge Pilot Program to support telehealth services 
591and devices and to provide funding for healthcare and human service providers and their patients 
592and clients to support the purchase of telecommunications, information services and connected 
593devices necessary to provide telehealth services to patients and clients. Communities that have 
594had the highest prevalence of and been disproportionately affected by COVID-19 shall be 
595prioritized for funding under this program in addition to communities that experience barriers in 
596accessing telehealth services due to language constraints, socioeconomic constraints or other  29 of 35
597accessibility issues. Eligible programs may include but not be limited to public private 
598partnerships with telecommunication providers, municipalities, healthcare providers and other 
599organizations. 
600 Eligible services may include, but not be limited to: telecommunications services; 
601broadband and internet connectivity services including the purchase of broadband subscriptions 
602and the establishment of wireless hotspots, so-called; 	voice services; remote patient monitoring 
603platforms and services; patient reported outcome platforms; store and forward services, including 
604the asynchronous transfer of patient images and data for interpretation by a physician; platforms 
605and services to provide synchronous video consultation; tablets, smartphones, or connected 
606devices to receive connected care services at home for patient or provider use; and telemedicine 
607kiosks / carts for provider sites. Funding shall not be used for unconnected devices that patients 
608utilize in the home and then manually report their results to providers. 
609 SECTION 33. (a) Notwithstanding any general or special law to the contrary, the health 
610policy commission shall establish a Digital Health Navigator Tech Literacy Pilot Program, 
611herein referred to as the program, to complement and work in conjunction with the Digital 
612Bridge Pilot Program. The program shall establish telehealth digital health navigators including 
613community health workers, medical assistants, and other healthcare professionals to assist 
614patients with accessing telehealth services. The program and its funding shall prioritize 
615populations who experience increased barriers in accessing healthcare and telehealth services, 
616including those disproportionately affected by COVID-19, the elderly and those who may need 
617assistance with telehealth services due to limited English proficiency or limited literacy with 
618digital health tools. Entities receiving funding through this program will provide culturally and 
619linguistically competent hands-on support to educate patients on how to access broadband and  30 of 35
620wireless services and subsequently utilize devices and online platforms to access telehealth 
621services. 
622 (b) The health policy commission shall publish a report, one year following the 
623implementation of said Digital Bridge Health Navigator Tech Literacy Pilot Program, which 
624shall include but not be limited to the following: (i) an identification of the program’s telehealth 
625navigators disaggregated by healthcare profession; (ii) the resources required to provide literacy 
626with digital health tools, including, but not limited to, the cost of operating said pilot program 
627and additional workforce training for the program’s telehealth navigators; (iii) an identification 
628of the populations served by the program disaggregated by demographics including, but not 
629limited to, race, ethnicity, age, gender identity and primary language spoken; (iv) an 
630identification of the regions served by the program across the commonwealth; and (v) an 
631evaluation of the efficacy of the program in increasing the utilization of telehealth services 
632disaggregated by patient demographics and including, but not limited to, the rate of attendance at 
633telehealth visits. 
634 SECTION 34. a) Notwithstanding any general or special law to the contrary, the 
635executive office of health and human services shall establish a task force to address barriers and 
636impediments to the practice of telehealth across state lines. The task force shall consist of: the 
637secretary of the executive office of health and human services or a designee who shall serve as 
638chair; the commissioner of the department of public health or a designee; the commissioner of 
639the department of mental health or a designee; the executive director of the board of registration 
640in medicine or a designee; a representative of the bureau of health professions licensure at the 
641department of public health; a representative from the health policy commission; a representative 
642from the Massachusetts Medical Society; a representative from the Massachusetts Health and  31 of 35
643Hospital Association; and a representative from the Massachusetts League of Community Health 
644Centers.  
645 b) The task force shall conduct an analysis and issue a report evaluating the 
646commonwealth’s options to facilitate appropriate interstate medical practice and the practice of 
647telemedicine including consideration of the recommendations from the Federation of State 
648Medical Boards Workgroup on telemedicine, the Telehealth Act developed by the Uniform Law 
649Commission,  model legislation developed by the American Medical Association, the interstate 
650medical licensure compact, and/or other licensure reciprocity agreements, including the medical 
651licensure reciprocity agreement between the states of Maryland and Virginia and the District of 
652Columbia. The analysis and report shall include but not be limited to: (i) an analysis of physician 
653job vacancies in the commonwealth broken down by practice specialization and projected 
654vacancies based on the demographics of the commonwealth’s physician workforce and medical 
655school graduate retention rates; (ii) an analysis of other states’ entry into the interstate medical 
656licensure compact and any impact on quality of care resulting from entry; (iii) an analysis of the 
657ability of physicians to provide follow-up care across state lines, including via telehealth; (iv) an 
658analysis of registration models for providers who may provide care for patients via telehealth 
659with the provider located in one state and the patient located in another state, provided that said 
660analysis would include delineation of provider responsibilities for registration and reporting to 
661state professional licensure boards; (v) an analysis of impacts to health care quality, cost and 
662access resulting from other states’ entry into a medical licensure compact, as well as anticipated 
663impacts to health care quality, cost and access associated with entry into an interstate medical 
664licensure compact; (vi) evaluations of barriers and solutions regarding prescribing across state 
665lines; (vii) evaluations of the feasibility of a regional reciprocity agreement allowing  32 of 35
666telemedicine across state lines both for existing patient provider relationships and/or the 
667establishment of new relationships; (viii) evaluations of the feasibility of the establishment of  
668interstate proxy credentialing; (ix)  recommendations to support the continuity of care for 
669patients utilizing telehealth across state lines including but not limited to recommendations to 
670support the continuity of care for people aged 25 and under when providing telehealth across 
671state lines; (x) consideration of the recommendations from the Federation of State Medical 
672Boards Workgroup on telemedicine, the Telehealth Act developed by the Uniform Law 
673Commission,  model legislation developed by the American Medical Association, the interstate 
674medical licensure compact, and/or other reciprocity agreements including the medical licensure 
675reciprocity agreement between the states of Maryland and Virginia and the District of Columbia. 
676 (c) The task force shall submit its recommendations to the governor and the clerks of the 
677house of representatives and the senate not later than October 1, 2025. 
678 SECTION 35. (a) Notwithstanding any general or special law to the contrary, the 
679executive office of health and human services shall establish a task force to address barriers and 
680impediments to the practice of telehealth by health professionals across state lines including 
681advanced practice registered nurses, physician assistants, behavioral and allied health 
682professions, and other health professions licensed or certified by the Department of Public 
683Health. The task force shall consist of: the secretary of the executive office of health and human 
684services or a designee who shall serve as chair; the commissioner of the department of public 
685health or a designee; the commissioner of the department of mental health or a designee; the 
686executive director of the board of registration in nursing or a designee; a representative of the 
687bureau of health professions licensure at the department of public health; and 12 persons to be 
688appointed by the secretary of the executive office of health and human services representing  33 of 35
689organizations that represent advanced practice registered nurses, physician assistants, hospitals, 
690patients, social workers, behavioral health professions, allied health professions, telehealth and 
691other healthcare professionals licensed or certified by the Department of Public Health.  
692 (b) The task force shall: i) investigate interstate license reciprocity models with other 
693nearby states for advanced practice registered nurses, 	physician assistants, behavioral health, 
694social workers, allied health and other health professionals licensed or certified by the 
695Department of Public Health to ensure that there is sufficient access for professionals throughout 
696the region and ensure that continuity of care for patients is achieved for patients that access 
697services in state’s throughout the region; ii) consider recommendations to support the continuity 
698of care for patients utilizing telehealth across state lines including but not limited to 
699recommendations to support the continuity of care for children and adolescents when providing 
700telehealth across state lines; and iii) examine registration models for providers who may provide 
701care for patients via telehealth with the provider located in one state and the patient located in 
702another state. Such examination would include delineation of provider responsibilities for 
703registration and reporting to state professional licensure boards. 
704 (c) The task force shall submit its recommendations to the governor and the clerks of the 
705house of representatives and the senate not later than February 1, 2026. 
706 SECTION 36. There shall be a special commission to study and make recommendations 
707on ways to address the inequity of health outcomes and digital access through the recruitment 
708and implementation of digital health navigators.  
709 The commission shall consist of: the chairs of the joint committee on economic 
710development and emerging technologies and the joint committee on public health who shall  34 of 35
711serve as co-chairs; 1 member appointed by the speaker of the house of representatives; 1 member 
712appointed by the minority leader of the house of representatives; 1 member appointed by the 
713senate president; 1 member appointed by the minority leader of the senate; the secretary of 
714technology services and security or a designee; the chief information technology accessibility 
715officer or a designee; the executive director of Mass Digital or a designee; 1 member who shall 
716be a representative of the interoperable communications bureau within the executive office of 
717technology services and security; 1 member who shall be a representative of the Massachusetts 
718Broadband Institute;1 member who shall be a representative of the Department of Public Health; 
7191 member who shall be a representative of the Executive Office of Aging and Independence; 3 
720members appointed by the governor who shall be digital health navigators from diverse 
721geographic backgrounds in Massachusetts; and 9 additional representatives, including, but not 
722limited to, representatives from organizations advocating for digital equity in the western region 
723of the commonwealth, behavioral health organizations, human service providers, community 
724health workers, municipalities, hospitals and health systems, physician practices, community 
725health centers, workforce boards, and patients who have utilized digital health navigation 
726services. 
727 The commission shall consider:  
728 (i) defining how statewide residents’ needs can be met by digital health navigation 
729services within the broader goal of digital equity; 
730 (ii) defining the scope, social determinants of health and quality of life outcomes, and 
731methods for funding digital health navigators including private and public contracting and state 
732grantmaking;  35 of 35
733 (iii) qualifications and standards of digital health navigator services, including a process 
734for a statewide credentialing program for digital health navigators;  
735 (iv) conduct data collection of current regional initiatives across the state to understand 
736opportunities, implementation design, and statewide efficiencies; 
737 (v) any other considerations determined to be relevant by the commission. The 
738commission shall file a report and recommendations, including any legislation necessary to 
739implement its recommendations, with the clerks of the house of representatives and the senate 
740not later than June 30, 2026. 
741 SECTION 37. Sections 77 and 79 of Chapter 260 of the Acts of 2020 are hereby 
742repealed.