Maryland 2022 Regular Session

Maryland House Bill HB1003 Compare Versions

Only one version of the bill is available at this time.

Old	New	Differences
1	1
2	2
3	3	EXPLANATION: CAPITALS INDICATE MAT TER ADDED TO EXISTIN G LAW.
4	4	[Brackets] indicate matter deleted from existing law.
5	5	hb1003
6	6
7	7	HOUSE BILL 1003
8	8	E4 2lr2305
9	9	CF SB 749
10	10	By: Delegates Kerr, Guyton, Hill, Kaiser, Rogers, Solomon, and K. Young
11	11	Introduced and read first time: February 10, 2022
12	12	Assigned to: Health and Government Operations
13	13
14	14	A BILL ENTITLED
15	15
16	16	AN ACT concerning 1
17	17
18	18	Public Safety – 3–1–1 Systems – Nonemergency Information 2
19	19
20	20	FOR the purpose of establishing the Maryland 3–1–1 Board to take certain actions relating 3
21	21	to the establishment of statewide and county 3–1–1 systems; establishing a 4
22	22	statewide 3–1–1 system under the Maryland Department of Emergency 5
23	23	Management to provide certain nonemergency information, subject to certain 6
24	24	requirements; requiring a county to be responsible for certain costs and expenses 7
25	25	associated with a county 3–1–1 system; and generally relating to 3–1–1 systems and 8
26	26	nonemergency information. 9
27	27
28	28	BY repealing and reenacting, without amendments, 10
29	29	Article – State Finance and Procurement 11
30	30	Section 14–301(a) and (l) 12
31	31	Annotated Code of Maryland 13
32	32	(2021 Replacement Volume) 14
33	33
34	34	BY repealing and reenacting, without amendments, 15
35	35	Article – Public Safety 16
36	36	Section 1–301(a), (n), (s), and (t) 17
37	37	Annotated Code of Maryland 18
38	38	(2018 Replacement Volume and 2021 Supplement) 19
39	39
40	40	BY adding to 20
41	41	Article – Public Safety 21
42	42	Section 14–1201 through 14–1212 to be under the new subtitle “Subtitle 12. 3–1–1 22
43	43	Nonemergency Information Systems” 23
44	44	Annotated Code of Maryland 24
45	45	(2018 Replacement Volume and 2021 Supplement) 25
46	46
47	47	SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 26
48	48	That the Laws of Maryland read as follows: 27 2 HOUSE BILL 1003
49	49
50	50
51	51
52	52	Article – State Finance and Procurement 1
53	53
54	54	14–301. 2
55	55
56	56	(a) In this subtitle the following words have the meanings indicated. 3
57	57
58	58	(l) “Socially disadvantaged individual” means an individual who has been 4
59	59	subjected to racial or ethnic prejudice or cultural bias within American society because of 5
60	60	membership in a group and without regard to individual qualities. Social disadvantage 6
61	61	must stem from circumstances beyond the control of the individual. 7
62	62
63	63	Article – Public Safety 8
64	64
65	65	1–301. 9
66	66
67	67	(a) In this subtitle the following words have the meanings indicated. 10
68	68
69	69	(n) “9–1–1 specialist” means an employee of a county public safety answering 11
70	70	point, or an employee working in a county public safety answering point, whose duties and 12
71	71	responsibilities include: 13
72	72
73	73	(1) receiving and processing 9–1–1 requests for emergency services; 14
74	74
75	75	(2) other support functions directly related to 9–1–1 requests for 15
76	76	emergency services; or 16
77	77
78	78	(3) dispatching law enforcement officers, fire rescue services, emergency 17
79	79	medical services, and other public safety services to the scene of an emergency. 18
80	80
81	81	(s) “Public safety agency” means: 19
82	82
83	83	(1) a functional division of a public agency that provides fire fighting, 20
84	84	police, medical, or other emergency services; or 21
85	85
86	86	(2) a private entity that provides fire fighting, police, medical, or other 22
87	87	emergency services on a voluntary basis. 23
88	88
89	89	(t) “Public safety answering point” means a communications facility that: 24
90	90
91	91	(1) is operated on a 24–hour basis; 25
92	92
93	93	(2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 26
94	94	area; and 27
95	95
96	96	(3) as appropriate: 28
97	97	HOUSE BILL 1003 3
98	98
99	99
100	100	(i) dispatches public safety services directly; 1
101	101
102	102	(ii) transmits incident data to appropriate public safety agencies 2
103	103	within the State for the dispatch of public safety services; or 3
104	104
105	105	(iii) transfers 9–1–1 requests for emergency services or transmits 4
106	106	incident data to: 5
107	107
108	108	1. an appropriate federal emergency communication center 6
109	109	responsible for the delivery of public safety services on a federal campus or federal 7
110	110	reservation; or 8
111	111
112	112	2. an appropriate public safety answering point located 9
113	113	within or outside the State. 10
114	114
115	115	SUBTITLE 12. 3–1–1 NONEMERGENCY INFORMATION SYSTEMS. 11
116	116
117	117	14–1201. 12
118	118
119	119	(A) IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS 13
120	120	INDICATED. 14
121	121
122	122	(B) “BOARD” MEANS THE MARYLAND 3–1–1 BOARD. 15
123	123
124	124	(C) “DEPARTMENT ” MEANS THE MARYLAND DEPARTMENT OF EMERGENCY 16
125	125	MANAGEMENT . 17
126	126
127	127	(D) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF A STATEWIDE OR 18
128	128	COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 19
129	129
130	130	(1) VERIFYING AND PROCESSING INFOR MATION FOR DISTRIBUT ION 20
131	131	BY A 3–1–1 SYSTEM; 21
132	132
133	133	(2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION 22
134	134	FROM COUNTIES TO A 3–1–1 SYSTEM; AND 23
135	135
136	136	(3) IDENTIFYING INFORMAT ION TO BE USED BY A 3–1–1 SYSTEM. 24
137	137
138	138	(E) “SECRETARY” MEANS THE SECRETARY OF EMERGENCY MANAGEMENT . 25
139	139
140	140	(F) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 26
141	141	IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 27
142	142
143	143	(G) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 28
144	144	FEDERAL COMMUNICATIONS COMMISSION FOR CONSUMER ACCESS TO 29 4 HOUSE BILL 1003
145	145
146	146
147	147	NONEMERGENCY POLICE AND OTHER GOVERNMENT SERVICES. 1
148	148
149	149	(H) “3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ” MEANS A 2
150	150	COMMUNICATIONS FACIL ITY THAT: 3
151	151
152	152	(1) OPERATES A 3–1–1 SYSTEM; 4
153	153
154	154	(2) FIRST RECEIVES 3–1–1 REQUESTS FOR INFORMA TION ABOU T 5
155	155	NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; AND 6
156	156
157	157	(3) AS APPROPRIATE : 7
158	158
159	159	(I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 8
160	160	ABOUT GOVERNMENT SER VICES, RESOURCES, AND INFORMATION ; 9
161	161
162	162	(II) TRANSMITS QUESTIONS AND CONCERNS TO BE R ESOLVED 10
163	163	BY STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 11
164	164
165	165	(III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 12
166	166	TRANSMITS INCIDENT D ATA TO: 13
167	167
168	168	1. AN APPROPRIATE PUBLI C SAFETY ANSWERING P OINT 14
169	169	LOCATED WITHIN OR OU TSIDE THE STATE; OR 15
170	170
171	171	2. AN APPROPRIATE FE DERAL EMERGENCY 16
172	172	COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 17
173	173	SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 18
174	174
175	175	(I) “3–1–1 SPECIALIST” MEANS AN EMPLOYEE OF A 3–1–1 NONEMERGENCY 19
176	176	GOVERNMENT ANSWERING POINT WHOSE DUTIES A ND RESPONSIB ILITIES INCLUDE: 20
177	177
178	178	(1) RECEIVING AND PROCES SING 3–1–1 REQUESTS FOR 21
179	179	NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; 22
180	180
181	181	(2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 3–1–1 23
182	182	REQUESTS FOR NONEMER GENCY GOVERNMENT SER VICES, RESOURCES, AND 24
183	183	INFORMATION; 25
184	184
185	185	(3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 26
186	186	STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 27
187	187
188	188	(4) TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR 28
189	189	TRANSMITTING INCIDEN T DATA. 29 HOUSE BILL 1003 5
190	190
191	191
192	192
193	193	(J) (1) “3–1–1 SYSTEM” MEANS A TELEPHONE SE RVICE THAT: 1
194	194
195	195	(I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 2
196	196	SUBTITLE; AND 3
197	197
198	198	(II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 4
199	199	DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 NONEMERGENCY GOVERNM ENT 5
200	200	ANSWERING POINT . 6
201	201
202	202	(2) “3–1–1 SYSTEM” INCLUDES: 7
203	203
204	204	(I) EQUIPMENT FOR: 8
205	205
206	206	1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 9
207	207	WITHIN A TELEPHONE C ENTRAL OFFICE ; 10
208	208
209	209	2. AUTOMATIC NUMBER IDE NTIFICATION; 11
210	210
211	211	3. AUTOMATIC LOCATION I DENTIFICATION ; AND 12
212	212
213	213	4. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T 13
214	214	THE BOARD AND THE DEPARTMENT R EQUIRE; 14
215	215
216	216	(II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 15
217	217	OFFICE TO A 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ; AND 16
218	218
219	219	(III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 17
220	220	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS . 18
221	221
222	222	(K) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THIS 19
223	223	ARTICLE. 20
224	224
225	225	14–1202. 21
226	226
227	227	(A) THE GENERAL ASSEMBLY: 22
228	228
229	229	(1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 23
230	230	NONEMERGENCY GOVERNM ENT SERVICES , RESOURCES, AND INFORMATION TO 24
231	231	REDUCE THE NUMBER OF NONEMERGENCY REQ UESTS FOR ASSISTANCE TO THE 25
232	232	EMERGENCY 9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 26
233	233
234	234	(2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 27 6 HOUSE BILL 1003
235	235
236	236
237	237	SYSTEM WOULD PROVIDE A SINGLE SOURCE FOR NONEMERGENCY INFORMA TION 1
238	238	AND REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ; 2
239	239
240	240	(3) ACKNOWLEDGES THAT 3–1–1 IS A NATIONALLY RECO GNIZED AND 3
241	241	APPLIED TELEPHONE NU MBER THAT MAY BE USE D FOR INFORMATION AN D 4
242	242	REFERRAL AND ELIMINA TES DELAYS CAUSED BY A LACK OF FAMILIARIT Y WITH THE 5
243	243	CONTACT INFORMATION FOR STATE OR LOCAL AGENCIES , PROGRAMS, AND 6
244	244	DEPARTMENTS AND BY U NDERSTANDABLE CONFUS ION IN CIRCUMSTANCES OF 7
245	245	CRISIS; AND 8
246	246
247	247	(4) RECOGNIZES A DEMONST RATED NEED FOR AN 9
248	248	EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 10
249	249	INDIVIDUALS IN NEED TO RECEIVE NONEMERGENCY GOVERNM ENT SERVICES , 11
250	250	RESOURCES, AND INFORMATION . 12
251	251
252	252	(B) THIS SUBTITLE ESTABLI SHES 3–1–1 AS AN INFORMATION AN D 13
253	253	REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY GOVERNMENT SERVIC ES, 14
254	254	RESOURCES, AND INFORMATION . 15
255	255
256	256	14–1203. 16
257	257
258	258	(A) THERE IS A MARYLAND 3–1–1 BOARD IN THE DEPARTMENT . 17
259	259
260	260	(B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 18
261	261
262	262	(I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 19
263	263
264	264	(II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 20
265	265	SECRETARY’S DESIGNEE; 21
266	266
267	267	(III) THE SECRETARY OF AGING, OR THE SECRETARY’S 22
268	268	DESIGNEE; 23
269	269
270	270	(IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 24
271	271	DESIGNEE; 25
272	272
273	273	(V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 26
274	274	DESIGNEE; 27
275	275
276	276	(VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 28
277	277	SECRETARY’S DESIGNEE; 29
278	278
279	279	(VII) THE SECRETARY OF GENERAL SERVICES, OR THE 30 HOUSE BILL 1003 7
280	280
281	281
282	282	SECRETARY’S DESIGNEE; 1
283	283
284	284	(VIII) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 2
285	285	OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 3
286	286
287	287	(IX) ONE REPRESENTATIVE F ROM THE TELECOMMUNIC ATIONS 4
288	288	INDUSTRY, APPOINTED BY THE GOVERNOR; 5
289	289
290	290	(X) ONE REPRESENTATIVE FROM THE CYBERSECURITY 6
291	291	INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS , 7
292	292	APPOINTED BY THE GOVERNOR; 8
293	293
294	294	(XI) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 9
295	295	APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 10
296	296
297	297	(XII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 11
298	298	ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE, APPOINTED 12
299	299	BY THE GOVERNOR; 13
300	300
301	301	(XIII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 14
302	302	ANSWERING POINT THAT IS LOCATED IN A RURA L AREA OF THE STATE, APPOINTED 15
303	303	BY THE GOVERNOR; 16
304	304
305	305	(XIV) ONE REPRESENTATIVE F ROM THE MARYLAND 17
306	306	ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 18
307	307	MARYLAND ASSOCIATION OF COUNTIES; 19
308	308
309	309	(XV) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 20
310	310	LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 21
311	311	MUNICIPAL LEAGUE; 22
312	312
313	313	(XVI) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 23
314	314	THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 24
315	315
316	316	(XVII) THE EXECUTIVE DIRECTOR OF THE MARYLAND 9–1–1 25
317	317	BOARD, OR THE EXECUTIVE DIRECTOR’S DESIGNEE. 26
318	318
319	319	(2) TWO OF THE REPRESENTA TIVES APPOINTED UNDE R PARAGRAPH 27
320	320	(1)(XII) AND (XIII) SHALL BE RESIDENTS O F A COUNTY THAT RECE IVES 3–1–1 28
321	321	SERVICES. 29
322	322
323	323	(C) (1) THE TERM OF A MEMBER IS 4 YEARS. 30
324	324	8 HOUSE BILL 1003
325	325
326	326
327	327	(2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 1
328	328	THE TERMS PRO VIDED FOR MEMBERS OF THE BOARD ON JULY 1, 2022. 2
329	329
330	330	(3) AT THE END OF A TERM , A MEMBER CONTINUES T O SERVE UNTIL 3
331	331	A SUCCESSOR IS APPOI NTED AND QUALIFIES . 4
332	332
333	333	(4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY 5
334	334	SHALL PROMPTLY BE FI LLED FOR THE UNEXPIR ED TERM IN THE SAME MAN NER AS 6
335	335	IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 7
336	336
337	337	(D) FROM AMONG ITS MEMBER S, THE BOARD SHALL PROMPTLY MEET TO 8
338	338	ELECT A CHAIR AND A VICE CHAIR BY MAJORI TY VOTE. 9
339	339
340	340	(E) (1) THE BOARD SHALL MEET AS N ECESSARY, BUT AT LEAST ONCE 10
341	341	EACH QUARTER . 11
342	342
343	343	(2) A MAJORITY OF THE BOARD IS A QUORUM . 12
344	344
345	345	(3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 13
346	346
347	347	(I) EACH OPEN MEETING AG ENDA: 14
348	348
349	349	1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ; 15
350	350	OR 16
351	351
352	352	2. IF THE MEETING IS BE ING HELD DUE TO AN 17
353	353	EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 18
354	354	FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 19
355	355
356	356	(II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 20
357	357	HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAYS AFTER THE MINUTES 21
358	358	ARE APPROVED ; AND 22
359	359
360	360	(III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 23
361	361	HELD IN OPEN SESSION . 24
362	362
363	363	(4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 25
364	364	MEETING IN A TIMELY MANNER. 26
365	365
366	366	(II) EACH OPEN MEETING AGE NDA SHALL INCLUDE 27
367	367	CONSIDERATION OF THE MINUTES FROM THE MOST RECENT OPEN MEE TING. 28
368	368
369	369	(5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 29
370	370	HOUSE BILL 1003 9
371	371
372	372
373	373	(I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 1
374	374	(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE 2
375	375	MEETING; AND 3
376	376
377	377	(II) A COMPLETE AND UNEDITED ARCHIVE D VIDEO RECORDING 4
378	378	OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 5
379	379	UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 6
380	380	DATE OF THE MEETING . 7
381	381
382	382	(F) A MEMBER OF THE BOARD: 8
383	383
384	384	(1) MAY NOT RECEIVE C OMPENSATION AS A MEM BER OF THE BOARD; 9
385	385	BUT 10
386	386
387	387	(2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 11
388	388	STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 12
389	389
390	390	(G) THE DEPARTMENT SHALL PROV IDE STAFF TO THE BOARD, INCLUDING 13
391	391	A COORDINATOR WHO IS RESPONSIBLE FOR THE DAILY OPERATION OF T HE OFFICE 14
392	392	OF THE BOARD. 15
393	393
394	394	14–1204. 16
395	395
396	396	(A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT AND 17
397	397	ENHANCEMENT OF STATE WIDE AND COUNTY 3–1–1 SYSTEMS WITH THE 18
398	398	DEPARTMENT . 19
399	399
400	400	(B) THE BOARD’S RESPONSIBILITIES I NCLUDE: 20
401	401
402	402	(1) ESTABLISHING REQUIREMENTS , PROCEDURES , AND STANDARDS 21
403	403	FOR: 22
404	404
405	405	(I) THE STATEWIDE 3–1–1 SYSTEM; AND 23
406	406
407	407	(II) COUNTY 3–1–1 SYSTEMS; 24
408	408
409	409	(2) ESTABLISHING PROCEDU RES TO REVIEW STATEW IDE AND 25
410	410	COUNTY 3–1–1 SYSTEMS; 26
411	411
412	412	(3) TRANSMITTING THE REQ UIREMENTS AND PROCED URES 27
413	413	ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 28
414	414	3–1–1 SYSTEM; 29
415	415
416	416	(4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 30 10 HOUSE BILL 1003
417	417
418	418
419	419	3–1–1 SYSTEM TO THE STATEW IDE 3–1–1 SYSTEM IF THE GOVERN ING BODY OF A 1
420	420	COUNTY ELECTS TO RECE IVE STATEWIDE 3–1–1 SERVICES; 2
421	421
422	422	(5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 3
423	423	IMPLEMENTING THIS SU BTITLE, AND AN ESTIMATE OF F UNDING REQUIREMENTS 4
424	424	FOR THE STATEWIDE 3–1–1 SYSTEM; 5
425	425
426	426	(6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS, 6
427	427	GUIDELINES TO MAKE N ECESSARY IMPROVEMENT S TO THE STATEWIDE A ND 7
428	428	COUNTY 3–1–1 SYSTEMS; 8
429	429
430	430	(7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 9
431	431	EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF STATEWIDE A ND 10
432	432	COUNTY 3–1–1 SYSTEMS; 11
433	433
434	434	(8) INSPECTING STA TEWIDE AND COUNTY 3–1–1 NONEMERGENCY 12
435	435	GOVERNMENT ANSWERING POINTS; 13
436	436
437	437	(9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 14
438	438	SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 15
439	439	3–1–1 TO A STATEWIDE OR CO UNTY 3–1–1 NONEMERGENCY GOVERNM ENT 16
440	440	ANSWERING POINT IS MAIN TAINED CONFIDENTIALL Y; 17
441	441
442	442	(10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 18
443	443	FOR 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN STATEWID E AND 19
444	444	COUNTY 3–1–1 SYSTEMS; 20
445	445
446	446	(11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL A T 21
447	447	STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 22
448	448	POINTS, INCLUDING KNOWLEDGE MANAGERS AND 3–1–1 SPECIALISTS, BASED ON 23
449	449	NATIONAL BEST PRACTI CES; 24
450	450
451	451	(12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 25
452	452	CYBERSECURITY TRAINI NG FOR STATEWIDE AND COUNTY 3–1–1 SYSTEMS, IN 26
453	453	CONSULTATION WITH TH E DEPARTMENT OF INFORMATION TECHNOLOGY ; 27
454	454
455	455	(13) ESTABLISHING MINIMUM STANDARDS FOR OVERSI GHT AND 28
456	456	ACCOUNTABILITY FOR S TATEWIDE AND COUNTY 3–1–1 SYSTEMS; AND 29
457	457
458	458	(14) SUPPORTING STATEWIDE 3–1–1 SPECIALIST RECRUITME NT 30
459	459	ACTIVITIES CONSISTIN G OF: 31
460	460
461	461	(I) A DATABASE THAT OFFE RS INFORMATION ON 32
462	462	RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 33 HOUSE BILL 1003 11
463	463
464	464
465	465
466	466	(II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 1
467	467	PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND 2
468	468
469	469	(III) A WEBSITE THAT CONTA INS LINKS TO JOB OPP ORTUNITIES 3
470	470	THROUGHOUT THE STATE FOR 3–1–1 SPECIALISTS. 4
471	471
472	472	(C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 5
473	473	(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 6
474	474	EQUIPMENT. 7
475	475
476	476	(D) THE STANDARDS ESTABLISHED BY THE BOARD UNDER SUBSECTIO N 8
477	477	(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 9
478	478
479	479	(1) THE SECURITY OF RECO RDS; 10
480	480
481	481	(2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 11
482	482	DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSIT ION OF 12
483	483	RECORDS, INCLUDING ELECTRONIC RECORDS, THAT ARE NO LONGER N EEDED FOR 13
484	484	OPERATION; AND 14
485	485
486	486	(3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 15
487	487	ARE ACCURATE AND COM PLETE. 16
488	488
489	489	(E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER 17
490	490	SUBSECTION (B)(11) OF THIS SECTION SHALL INCLUD E ONBOARDING STANDAR DS 18
491	491	FOR NEWLY HIRED 3–1–1 SPECIALISTS AND MINI MUM CONTINUING EDUCA TION 19
492	492	STANDARDS FOR 3–1–1 SPECIALISTS. 20
493	493
494	494	(2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 21
495	495	FOR AN AUDIT OF EACH STATEWIDE AND COUNTY 3–1–1 NONEMER GENCY 22
496	496	GOVERNMENT ANSWERING POINT IN ORDER TO EN SURE THAT 3–1–1 SPECIALISTS 23
497	497	AND OTHER PERSONNEL HAVE SATISFIED THE T RAINING REQUIREMENTS 24
498	498	ESTABLISHED IN ACCOR DANCE WITH SUBSECTIO N (B)(11) OF THIS SECTION. 25
499	499
500	500	(II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS 26
501	501	PARAGRAPH MAY BE CON DUCTED CONCURRENTLY WITH AN INSPECTION O F THE 27
502	502	3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT IN ACCORDANCE WITH 28
503	503	SUBSECTION (B)(8) OF THIS SECTION. 29
504	504
505	505	(F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE 30
506	506	PROCESSING OF 3–1–1 REQUESTS FOR ASSISTA NCE THAT: 31
507	507	12 HOUSE BILL 1003
508	508
509	509
510	510	(1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 3–1–1 1
511	511	NONEMERGENCY GOVERNM ENT ANSWERING POINT THAT RECEIVED THE RE QUEST 2
512	512	TO OTHER STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS W ITHIN OR 3
513	513	OUTSIDE THE STATE; AND 4
514	514
515	515	(2) FOLLOW BEST PRACTICE S FOR TRANSFERRING R EQUESTS TO 5
516	516	ENSURE THE OPTIMAL R ESPONSE. 6
517	517
518	518	14–1205. 7
519	519
520	520	(A) ON OR BEFORE JULY 1, 2023, THE BOARD SHALL: 8
521	521
522	522	(1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 9
523	523	STATEWIDE AND COUNTY 3–1–1 SYSTEMS AND A PORTAL FOR SUBMITTING 10
524	524	QUESTIONS ABOUT THE 3–1–1 SYSTEM; 11
525	525
526	526	(2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 12
527	527	COUNTIES TO ENSURE T HE STATEWIDE 3–1–1 SYSTEM IS OPERATING EFFECTIVELY; 13
528	528
529	529	(3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FOR 14
530	530	3–1–1 SPECIALISTS AND KNOW LEDGE MANAGERS IN TH E STATEWIDE 3–1–1 SYSTEM; 15
531	531	AND 16
532	532
533	533	(4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 17
534	534	U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 18
535	535	3–1–1 SYSTEM. 19
536	536
537	537	(B) ON OR BEFORE JULY 1, 2024, THE BOARD SHALL: 20
538	538
539	539	(1) OBTAIN THE TECHNOLOG Y INFRASTRUCTURE NEC ESSARY TO 21
540	540	SUPPORT THE STATEWID E 3–1–1 SYSTEM; 22
541	541
542	542	(2) ESTABLISH THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE 23
543	543	NUMBER THAT CAN BE D IALED BY AN INDIVIDU AL TO ACCESS A STATEWID E OR 24
544	544	COUNTY 3–1–1 SYSTEM BASED ON THE LOCATION OF THE INDI VIDUAL; 25
545	545
546	546	(3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 3–1–1 26
547	547	SYSTEM TO COORDINATE CALLS AMONG THE 2–1–1, 9–1–1, AND 9–8–8 ABBREVIATED 27
548	548	DIALING CODES ; 28
549	549
550	550	(4) DEVELOP WRITTE N AGREEMENTS TO ENSU RE A CLEAR 29
551	551	UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR 3–1–1 NONEMERGENCY 30
552	552	GOVERNMENT INFORMATI ON WILL BE REFERRED TO EACH ENTITY; 31 HOUSE BILL 1003 13
553	553
554	554
555	555
556	556	(5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 1
557	557	COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 2
558	558	ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE 3
559	559	3–1–1 SYSTEM BASED ON NATI ONAL INDUSTRY BEST P RACTICES; 4
560	560
561	561	(6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 5
562	562	CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 6
563	563	3–1–1 SYSTEM; AND 7
564	564
565	565	(7) CONDUCT A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE 8
566	566	PUBLIC ABOUT THE : 9
567	567
568	568	(I) STATEWIDE 3–1–1 SYSTEM; AND 10
569	569
570	570	(II) DIFFERENCES AMONG TH E 2–1–1, 3–1–1, 9–1–1, AND 9–8–8 11
571	571	ABBREVIATED DIALING CODES. 12
572	572
573	573	14–1206. 13
574	574
575	575	(A) (1) THERE IS A STATEWIDE 3–1–1 SYSTEM UNDER THE DEPARTMENT . 14
576	576
577	577	(2) ON OR BEFORE JULY 1, 2025, THE STATEWIDE 3–1–1 SYSTEM 15
578	578	SHALL BE FULLY OPERA TIONAL. 16
579	579
580	580	(B) THE STATEWIDE 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 17
581	581	REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 18
582	582	UNDER § 14–1204 OF THIS SUBTITLE. 19
583	583
584	584	(C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT, 20
585	585	AND FACILITIES FOR T HE STATEWIDE 3–1–1 SYSTEM. 21
586	586
587	587	(D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 22
588	588	TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COM PLIANCE WITH THIS 23
589	589	SUBTITLE. 24
590	590
591	591	(E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL 25
592	592	COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 26
593	593
594	594	(F) (1) THERE SHALL BE A STAT EWIDE 3–1–1 NONEMERGENCY 27
595	595	GOVERNMENT ANSWERING POINT AT THE MARYLAND JOINT OPERATIONS CENTER. 28
596	596
597	597	(2) A STATEWIDE 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 29 14 HOUSE BILL 1003
598	598
599	599
600	600	POINT MAY BE LOCATED AT A PUBLIC SAFETY A NSWERING POINT UNDER TITLE 1, 1
601	601	SUBTITLE 3 OF THIS ARTICLE. 2
602	602
603	603	14–1207. 3
604	604
605	605	(A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COST S AND EXPENSES 4
606	606	ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE ST ATEWIDE 5
607	607	3–1–1 SYSTEM. 6
608	608
609	609	(B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 7
610	610	FEDERAL FUNDS TO CAR RY OUT THE POWERS AN D DUTIES OF THIS SUB TITLE. 8
611	611
612	612	(C) THE DEPARTMENT IS R ESPONSIBLE FOR ANY F EES ASSOCIATED WITH 9
613	613	AN INDIVIDUAL DIALIN G THE DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 10
614	614	NONEMERGENCY GOVERNM ENT ANSWERING POINT . 11
615	615
616	616	14–1208. 12
617	617
618	618	(A) ON OR BEFORE JULY 1, 2023, THE GOVERNING BODY O F EACH COUNTY 13
619	619	SHALL: 14
620	620
621	621	(1) ENTER INTO AN AGREEMENT WITH THE DEPARTMENT TO JOIN 15
622	622	THE STATEWIDE 3–1–1 SYSTEM UNDER § 14–1206 OF THIS SUBTITLE; OR 16
623	623
624	624	(2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 17
625	625	ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM IN ACCORDANCE 18
626	626	WITH § 14–1209 OF THIS SUBTITLE. 19
627	627
628	628	(B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY 20
629	629	3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 21
630	630	THE STATEWIDE 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM FULLY 22
631	631	OPERATIONAL ON OR BE FORE JULY 1, 2025. 23
632	632
633	633	14–1209. 24
634	634
635	635	(A) SUBJECT TO § 14–1208 OF THIS SUBTITLE , THE GOVERNING BODY O F A 25
636	636	COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM. 26
637	637
638	638	(B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 27
639	639	REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 28
640	640	UNDER § 14–1204 OF THIS SUBTITLE. 29
641	641
642	642	(2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS 30 HOUSE BILL 1003 15
643	643
644	644
645	645	SUBSECTION, THE DEPARTMENT MAY : 1
646	646
647	647	(I) ISSUE A WARNING ; AND 2
648	648
649	649	(II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 3
650	650	VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BE EN CORRECTED 4
651	651	WITHIN A TIMELY MANN ER, ASSUME CONTROL OF TH E COUNTY 3–1–1 SYSTEM AND 5
652	652	INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 3–1–1 SYSTEM. 6
653	653
654	654	(C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 7
655	655	OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 8
656	656	THIS SECTION IS RESP ONSIBLE FOR: 9
657	657
658	658	(1) THE PROPER TRAINING AND HIRING OF 3–1–1 SPECIALISTS AND 10
659	659	STAFF FOR THE COUNTY 3–1–1 SYSTEM; 11
660	660
661	661	(2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 12
662	662	FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 13
663	663
664	664	(3) ALL COSTS AND EXPENS ES ASSOCIATED WITH E STABLISHING, 14
665	665	MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM. 15
666	666
667	667	(D) (1) A COUNTY MAY ESTABLISH A KNOWLEDGE MANAGER POSITION TO 16
668	668	PROVIDE SUPPORT FOR THE COUNTY 3–1–1 SYSTEM. 17
669	669
670	670	(2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 18
671	671	COMPLY WITH APPLICAB LE REQUIREMENTS , PROCEDURES , AND STANDARDS 19
672	672	ESTABLISHED BY THE BOARD. 20
673	673
674	674	(E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 21
675	675	MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 22
676	676	ESTABLISHED BY THE BOARD UNDER § 14–1204 OF THIS SUBTITLE. 23
677	677
678	678	(F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT T O JOIN THE 24
679	679	STATEWIDE 3–1–1 SYSTEM AT ANY TIME . 25
680	680
681	681	(2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 26
682	682	STATEWIDE 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 SYSTEM. 27
683	683
684	684	(G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 28
685	685	MAY REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 SYSTEM IF THE GOVERN ING 29
686	686	BODY OF A COUNTY REQ UESTS TO LEAVE . 30
687	687	16 HOUSE BILL 1003
688	688
689	689
690	690	(2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 1
691	691	TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 2
692	692	SYSTEM. 3
693	693
694	694	(3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 3–1–1 SYSTEM, 4
695	695	THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 3–1–1 SYSTEM. 5
696	696
697	697	14–1210. 6
698	698
699	699	(A) STATEWIDE AND COUNTY 3–1–1 SYSTEMS SHALL UTILIZ E 7
700	700	STANDARDS–BASED PROTOCOLS FOR : 8
701	701
702	702	(1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY 9
703	703	GOVERNMENT SERVICES , RESOURCES, AND INFORMATION ; AND 10
704	704
705	705	(2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 11
706	706	ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 12
707	707	OF THIS ARTICLE. 13
708	708
709	709	(B) THE DEPARTMENT SHALL ENSU RE THAT STATE AND COUNTY 3–1–1 14
710	710	SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 15
711	711	ASSISTANCE FOR WHICH THE 3–1–1 SPECIALIST IS RESPON SIBLE FOR RECEIVING 16
712	712	AND PROCESSING . 17
713	713
714	714	(C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICAT OR RESPONSE 18
715	715	TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A STATEWI DE 3–1–1 19
716	716	NONEMERGENCY GOVERNM ENT ANSWERING POINT WHEN A STATEWIDE 3–1–1 20
717	717	NONEMERGENCY GOVERNM ENT ANSWERING POINT IS AFFECTED BY NATUR AL OR 21
718	718	HUMAN–MADE DISASTERS. 22
719	719
720	720	(D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 23
721	721
722	722	(1) 3–1–1 SPECIALISTS TO RECEI VE TRAINING AND EXPE RIENCE TO 24
723	723	BECOME 9–1–1 SPECIALISTS; AND 25
724	724
725	725	(2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 26
726	726	TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 27
727	727
728	728	14–1211. 28
729	729
730	730	(A) SERVICES AVAILABLE TH ROUGH THE STATEWIDE AND COUNTY 3–1–1 29
731	731	SYSTEMS SHALL INCLUD E: 30
732	732
733	733	(1) INFORMATION ABOUT NO NEMERGENCY GOVERNMEN T SERVICES, 31 HOUSE BILL 1003 17
734	734
735	735
736	736	RESOURCES, AND INFORMATION ; 1
737	737
738	738	(2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 2
739	739	SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 3
740	740
741	741	(3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES; 4
742	742
743	743	(4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 5
744	744
745	745	(5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 6
746	746
747	747	(6) ACCESS FOR INDIVIDUA LS WITH HEARING OR SPEE CH 7
748	748	DISABILITIES; AND 8
749	749
750	750	(7) ANY OTHER INFORMATIO N OR RESOURCES DETER MINED BY THE 9
751	751	BOARD AND THE DEPARTMENT . 10
752	752
753	753	(B) (1) 3–1–1 IS THE PRIMARY NONEM ERGENCY TELEPHONE NU MBER IN 11
754	754	THE 3–1–1 SYSTEM. 12
755	755
756	756	(2) THE DEPARTMENT MAY MAINTA IN A SEPARATE S ECONDARY 13
757	757	BACKUP TELEPHONE NUM BER FOR NONEMERGENCY CALLS. 14
758	758
759	759	(C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES , 15
760	760	RESOURCES, AND INFORMATION MADE AVAILABLE BY A 3–1–1 NONEMERGENCY 16
761	761	GOVERNMENT ANSWERING POINT: 17
762	762
763	763	(1) SHALL DESIGNATE 3–1–1 AS A NONEMERGENC Y TELEPHONE 18
764	764	NUMBER; AND 19
765	765
766	766	(2) MAY INCLUDE A SEPARA TE SECONDARY BACKUP TELEPHONE 20
767	767	NUMBER FOR NONEMERGE NCY CALLS. 21
768	768
769	769	(D) (1) STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT 22
770	770	ANSWERING POINTS SHA LL NOTIFY THE APPROP RIATE STATE OR LOCAL AGENCI ES, 23
771	771	PROGRAMS, OR DEPARTMENTS OF A REQ UEST FOR SERVICES , RESOURCES, OR 24
772	772	OTHER INFORMATION . 25
773	773
774	774	(2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 26
775	775	GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 27
776	776	RESOURCES, AND INFORMATION TO T HE APPROPRIATE STATE OR LOCAL AGENCIES, 28
777	777	PROGRAMS, OR DEPARTMENTS . 29
778	778	18 HOUSE BILL 1003
779	779
780	780
781	781	(3) STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS 1
782	782	WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 2
783	783	A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 3
784	784	SERVICES, RESOURCES, OR OTHER INFORMATION WILL BE REFERRED TO WHICH 4
785	785	AGENCY, PROGRAM, OR DEPARTMENT . 5
786	786
787	787	14–1212. 6
788	788
789	789	(A) ON OR BEFORE JULY 1 EACH YEAR , BEGINNING IN 2023, THE 7
790	790	DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 8
791	791	SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 9
792	792	GOVERNMENT ARTICLE, THE SENATE BUDGET AND TAXATION COMMITTEE AND 10
793	793	THE HOUSE APPROPRIATIONS COMMITTEE. 11
794	794
795	795	(B) THE REPORT REQUIRED U NDER THIS SECTION SH ALL INCLUDE: 12
796	796
797	797	(1) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE AND 13
798	798	COUNTY 3–1–1 SYSTEMS; 14
799	799
800	800	(2) AN ANALYSIS OF ANY C HALLENGES TO THE IMP LEMENTATION OF 15
801	801	THIS SUBTITLE AND AN Y RECOMMENDED SOLUTI ONS; 16
802	802
803	803	(3) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 17
804	804
805	805	(4) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY THE 18
806	806	DEPARTMENT . 19
807	807
808	808	SECTION 2. AND BE IT FURTH ER ENACTED, That the terms of the initial 20
809	809	members of the Maryland 3–1–1 Board shall expire as follows: 21
810	810
811	811	(1) seven members in 2024; 22
812	812
813	813	(2) seven members in 2025; and 23
814	814
815	815	(3) six members in 2026. 24
816	816
817	817	SECTION 3. AND BE IT FURTHER ENACTED, That this Act shall take effect July 25
818	818	1, 2022. 26
819	819