EXPLANATION: CAPITALS INDICATE MAT TER ADDED TO EXISTIN G LAW.
[Brackets] indicate matter deleted from existing law.
*hb1003*
HOUSE BILL 1003
E4 2lr2305
CF SB 749
By: Delegates Kerr, Guyton, Hill, Kaiser, Rogers, Solomon, and K. Young
Introduced and read first time: February 10, 2022
Assigned to: Health and Government Operations
A BILL ENTITLED
AN ACT concerning 1
Public Safety – 3–1–1 Systems – Nonemergency Information 2
FOR the purpose of establishing the Maryland 3–1–1 Board to take certain actions relating 3
to the establishment of statewide and county 3–1–1 systems; establishing a 4
statewide 3–1–1 system under the Maryland Department of Emergency 5
Management to provide certain nonemergency information, subject to certain 6
requirements; requiring a county to be responsible for certain costs and expenses 7
associated with a county 3–1–1 system; and generally relating to 3–1–1 systems and 8
nonemergency information. 9
BY repealing and reenacting, without amendments, 10
Article – State Finance and Procurement 11
Section 14–301(a) and (l) 12
Annotated Code of Maryland 13
(2021 Replacement Volume) 14
BY repealing and reenacting, without amendments, 15
Article – Public Safety 16
Section 1–301(a), (n), (s), and (t) 17
Annotated Code of Maryland 18
(2018 Replacement Volume and 2021 Supplement) 19
BY adding to 20
Article – Public Safety 21
Section 14–1201 through 14–1212 to be under the new subtitle “Subtitle 12. 3–1–1 22
Nonemergency Information Systems” 23
Annotated Code of Maryland 24
(2018 Replacement Volume and 2021 Supplement) 25
SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 26
That the Laws of Maryland read as follows: 27 2 HOUSE BILL 1003
Article – State Finance and Procurement 1
14–301. 2
(a) In this subtitle the following words have the meanings indicated. 3
(l) “Socially disadvantaged individual” means an individual who has been 4
subjected to racial or ethnic prejudice or cultural bias within American society because of 5
membership in a group and without regard to individual qualities. Social disadvantage 6
must stem from circumstances beyond the control of the individual. 7
Article – Public Safety 8
1–301. 9
(a) In this subtitle the following words have the meanings indicated. 10
(n) “9–1–1 specialist” means an employee of a county public safety answering 11
point, or an employee working in a county public safety answering point, whose duties and 12
responsibilities include: 13
(1) receiving and processing 9–1–1 requests for emergency services; 14
(2) other support functions directly related to 9–1–1 requests for 15
emergency services; or 16
(3) dispatching law enforcement officers, fire rescue services, emergency 17
medical services, and other public safety services to the scene of an emergency. 18
(s) “Public safety agency” means: 19
(1) a functional division of a public agency that provides fire fighting, 20
police, medical, or other emergency services; or 21
(2) a private entity that provides fire fighting, police, medical, or other 22
emergency services on a voluntary basis. 23
(t) “Public safety answering point” means a communications facility that: 24
(1) is operated on a 24–hour basis; 25
(2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 26
area; and 27
(3) as appropriate: 28
HOUSE BILL 1003 3
(i) dispatches public safety services directly; 1
(ii) transmits incident data to appropriate public safety agencies 2
within the State for the dispatch of public safety services; or 3
(iii) transfers 9–1–1 requests for emergency services or transmits 4
incident data to: 5
1. an appropriate federal emergency communication center 6
responsible for the delivery of public safety services on a federal campus or federal 7
reservation; or 8
2. an appropriate public safety answering point located 9
within or outside the State. 10
SUBTITLE 12. 3–1–1 NONEMERGENCY INFORMATION SYSTEMS. 11
14–1201. 12
(A) IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS 13
INDICATED. 14
(B) “BOARD” MEANS THE MARYLAND 3–1–1 BOARD. 15
(C) “DEPARTMENT ” MEANS THE MARYLAND DEPARTMENT OF EMERGENCY 16
MANAGEMENT . 17
(D) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF A STATEWIDE OR 18
COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 19
(1) VERIFYING AND PROCESSING INFOR MATION FOR DISTRIBUT ION 20
BY A 3–1–1 SYSTEM; 21
(2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION 22
FROM COUNTIES TO A 3–1–1 SYSTEM; AND 23
(3) IDENTIFYING INFORMAT ION TO BE USED BY A 3–1–1 SYSTEM. 24
(E) “SECRETARY” MEANS THE SECRETARY OF EMERGENCY MANAGEMENT . 25
(F) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 26
IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 27
(G) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 28
FEDERAL COMMUNICATIONS COMMISSION FOR CONSUMER ACCESS TO 29 4 HOUSE BILL 1003
NONEMERGENCY POLICE AND OTHER GOVERNMENT SERVICES. 1
(H) “3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ” MEANS A 2
COMMUNICATIONS FACIL ITY THAT: 3
(1) OPERATES A 3–1–1 SYSTEM; 4
(2) FIRST RECEIVES 3–1–1 REQUESTS FOR INFORMA TION ABOU T 5
NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; AND 6
(3) AS APPROPRIATE : 7
(I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 8
ABOUT GOVERNMENT SER VICES, RESOURCES, AND INFORMATION ; 9
(II) TRANSMITS QUESTIONS AND CONCERNS TO BE R ESOLVED 10
BY STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 11
(III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 12
TRANSMITS INCIDENT D ATA TO: 13
1. AN APPROPRIATE PUBLI C SAFETY ANSWERING P OINT 14
LOCATED WITHIN OR OU TSIDE THE STATE; OR 15
2. AN APPROPRIATE FE DERAL EMERGENCY 16
COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 17
SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 18
(I) “3–1–1 SPECIALIST” MEANS AN EMPLOYEE OF A 3–1–1 NONEMERGENCY 19
GOVERNMENT ANSWERING POINT WHOSE DUTIES A ND RESPONSIB ILITIES INCLUDE: 20
(1) RECEIVING AND PROCES SING 3–1–1 REQUESTS FOR 21
NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; 22
(2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 3–1–1 23
REQUESTS FOR NONEMER GENCY GOVERNMENT SER VICES, RESOURCES, AND 24
INFORMATION; 25
(3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 26
STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 27
(4) TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR 28
TRANSMITTING INCIDEN T DATA. 29 HOUSE BILL 1003 5
(J) (1) “3–1–1 SYSTEM” MEANS A TELEPHONE SE RVICE THAT: 1
(I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 2
SUBTITLE; AND 3
(II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 4
DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 NONEMERGENCY GOVERNM ENT 5
ANSWERING POINT . 6
(2) “3–1–1 SYSTEM” INCLUDES: 7
(I) EQUIPMENT FOR: 8
1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 9
WITHIN A TELEPHONE C ENTRAL OFFICE ; 10
2. AUTOMATIC NUMBER IDE NTIFICATION; 11
3. AUTOMATIC LOCATION I DENTIFICATION ; AND 12
4. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T 13
THE BOARD AND THE DEPARTMENT R EQUIRE; 14
(II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 15
OFFICE TO A 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ; AND 16
(III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 17
APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS . 18
(K) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THIS 19
ARTICLE. 20
14–1202. 21
(A) THE GENERAL ASSEMBLY: 22
(1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 23
NONEMERGENCY GOVERNM ENT SERVICES , RESOURCES, AND INFORMATION TO 24
REDUCE THE NUMBER OF NONEMERGENCY REQ UESTS FOR ASSISTANCE TO THE 25
EMERGENCY 9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 26
(2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 27 6 HOUSE BILL 1003
SYSTEM WOULD PROVIDE A SINGLE SOURCE FOR NONEMERGENCY INFORMA TION 1
AND REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ; 2
(3) ACKNOWLEDGES THAT 3–1–1 IS A NATIONALLY RECO GNIZED AND 3
APPLIED TELEPHONE NU MBER THAT MAY BE USE D FOR INFORMATION AN D 4
REFERRAL AND ELIMINA TES DELAYS CAUSED BY A LACK OF FAMILIARIT Y WITH THE 5
CONTACT INFORMATION FOR STATE OR LOCAL AGENCIES , PROGRAMS, AND 6
DEPARTMENTS AND BY U NDERSTANDABLE CONFUS ION IN CIRCUMSTANCES OF 7
CRISIS; AND 8
(4) RECOGNIZES A DEMONST RATED NEED FOR AN 9
EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 10
INDIVIDUALS IN NEED TO RECEIVE NONEMERGENCY GOVERNM ENT SERVICES , 11
RESOURCES, AND INFORMATION . 12
(B) THIS SUBTITLE ESTABLI SHES 3–1–1 AS AN INFORMATION AN D 13
REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY GOVERNMENT SERVIC ES, 14
RESOURCES, AND INFORMATION . 15
14–1203. 16
(A) THERE IS A MARYLAND 3–1–1 BOARD IN THE DEPARTMENT . 17
(B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 18
(I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 19
(II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 20
SECRETARY’S DESIGNEE; 21
(III) THE SECRETARY OF AGING, OR THE SECRETARY’S 22
DESIGNEE; 23
(IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 24
DESIGNEE; 25
(V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 26
DESIGNEE; 27
(VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 28
SECRETARY’S DESIGNEE; 29
(VII) THE SECRETARY OF GENERAL SERVICES, OR THE 30 HOUSE BILL 1003 7
SECRETARY’S DESIGNEE; 1
(VIII) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 2
OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 3
(IX) ONE REPRESENTATIVE F ROM THE TELECOMMUNIC ATIONS 4
INDUSTRY, APPOINTED BY THE GOVERNOR; 5
(X) ONE REPRESENTATIVE FROM THE CYBERSECURITY 6
INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS , 7
APPOINTED BY THE GOVERNOR; 8
(XI) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 9
APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 10
(XII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 11
ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE, APPOINTED 12
BY THE GOVERNOR; 13
(XIII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 14
ANSWERING POINT THAT IS LOCATED IN A RURA L AREA OF THE STATE, APPOINTED 15
BY THE GOVERNOR; 16
(XIV) ONE REPRESENTATIVE F ROM THE MARYLAND 17
ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 18
MARYLAND ASSOCIATION OF COUNTIES; 19
(XV) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 20
LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 21
MUNICIPAL LEAGUE; 22
(XVI) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 23
THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 24
(XVII) THE EXECUTIVE DIRECTOR OF THE MARYLAND 9–1–1 25
BOARD, OR THE EXECUTIVE DIRECTOR’S DESIGNEE. 26
(2) TWO OF THE REPRESENTA TIVES APPOINTED UNDE R PARAGRAPH 27
(1)(XII) AND (XIII) SHALL BE RESIDENTS O F A COUNTY THAT RECE IVES 3–1–1 28
SERVICES. 29
(C) (1) THE TERM OF A MEMBER IS 4 YEARS. 30
8 HOUSE BILL 1003
(2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 1
THE TERMS PRO VIDED FOR MEMBERS OF THE BOARD ON JULY 1, 2022. 2
(3) AT THE END OF A TERM , A MEMBER CONTINUES T O SERVE UNTIL 3
A SUCCESSOR IS APPOI NTED AND QUALIFIES . 4
(4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY 5
SHALL PROMPTLY BE FI LLED FOR THE UNEXPIR ED TERM IN THE SAME MAN NER AS 6
IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 7
(D) FROM AMONG ITS MEMBER S, THE BOARD SHALL PROMPTLY MEET TO 8
ELECT A CHAIR AND A VICE CHAIR BY MAJORI TY VOTE. 9
(E) (1) THE BOARD SHALL MEET AS N ECESSARY, BUT AT LEAST ONCE 10
EACH QUARTER . 11
(2) A MAJORITY OF THE BOARD IS A QUORUM . 12
(3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 13
(I) EACH OPEN MEETING AG ENDA: 14
1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ; 15
OR 16
2. IF THE MEETING IS BE ING HELD DUE TO AN 17
EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 18
FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 19
(II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 20
HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAYS AFTER THE MINUTES 21
ARE APPROVED ; AND 22
(III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 23
HELD IN OPEN SESSION . 24
(4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 25
MEETING IN A TIMELY MANNER. 26
(II) EACH OPEN MEETING AGE NDA SHALL INCLUDE 27
CONSIDERATION OF THE MINUTES FROM THE MOST RECENT OPEN MEE TING. 28
(5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 29
HOUSE BILL 1003 9
(I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 1
(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE 2
MEETING; AND 3
(II) A COMPLETE AND UNEDITED ARCHIVE D VIDEO RECORDING 4
OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 5
UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 6
DATE OF THE MEETING . 7
(F) A MEMBER OF THE BOARD: 8
(1) MAY NOT RECEIVE C OMPENSATION AS A MEM BER OF THE BOARD; 9
BUT 10
(2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 11
STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 12
(G) THE DEPARTMENT SHALL PROV IDE STAFF TO THE BOARD, INCLUDING 13
A COORDINATOR WHO IS RESPONSIBLE FOR THE DAILY OPERATION OF T HE OFFICE 14
OF THE BOARD. 15
14–1204. 16
(A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT AND 17
ENHANCEMENT OF STATE WIDE AND COUNTY 3–1–1 SYSTEMS WITH THE 18
DEPARTMENT . 19
(B) THE BOARD’S RESPONSIBILITIES I NCLUDE: 20
(1) ESTABLISHING REQUIREMENTS , PROCEDURES , AND STANDARDS 21
FOR: 22
(I) THE STATEWIDE 3–1–1 SYSTEM; AND 23
(II) COUNTY 3–1–1 SYSTEMS; 24
(2) ESTABLISHING PROCEDU RES TO REVIEW STATEW IDE AND 25
COUNTY 3–1–1 SYSTEMS; 26
(3) TRANSMITTING THE REQ UIREMENTS AND PROCED URES 27
ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 28
3–1–1 SYSTEM; 29
(4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 30 10 HOUSE BILL 1003
3–1–1 SYSTEM TO THE STATEW IDE 3–1–1 SYSTEM IF THE GOVERN ING BODY OF A 1
COUNTY ELECTS TO RECE IVE STATEWIDE 3–1–1 SERVICES; 2
(5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 3
IMPLEMENTING THIS SU BTITLE, AND AN ESTIMATE OF F UNDING REQUIREMENTS 4
FOR THE STATEWIDE 3–1–1 SYSTEM; 5
(6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS, 6
GUIDELINES TO MAKE N ECESSARY IMPROVEMENT S TO THE STATEWIDE A ND 7
COUNTY 3–1–1 SYSTEMS; 8
(7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 9
EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF STATEWIDE A ND 10
COUNTY 3–1–1 SYSTEMS; 11
(8) INSPECTING STA TEWIDE AND COUNTY 3–1–1 NONEMERGENCY 12
GOVERNMENT ANSWERING POINTS; 13
(9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 14
SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 15
3–1–1 TO A STATEWIDE OR CO UNTY 3–1–1 NONEMERGENCY GOVERNM ENT 16
ANSWERING POINT IS MAIN TAINED CONFIDENTIALL Y; 17
(10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 18
FOR 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN STATEWID E AND 19
COUNTY 3–1–1 SYSTEMS; 20
(11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL A T 21
STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 22
POINTS, INCLUDING KNOWLEDGE MANAGERS AND 3–1–1 SPECIALISTS, BASED ON 23
NATIONAL BEST PRACTI CES; 24
(12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 25
CYBERSECURITY TRAINI NG FOR STATEWIDE AND COUNTY 3–1–1 SYSTEMS, IN 26
CONSULTATION WITH TH E DEPARTMENT OF INFORMATION TECHNOLOGY ; 27
(13) ESTABLISHING MINIMUM STANDARDS FOR OVERSI GHT AND 28
ACCOUNTABILITY FOR S TATEWIDE AND COUNTY 3–1–1 SYSTEMS; AND 29
(14) SUPPORTING STATEWIDE 3–1–1 SPECIALIST RECRUITME NT 30
ACTIVITIES CONSISTIN G OF: 31
(I) A DATABASE THAT OFFE RS INFORMATION ON 32
RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 33 HOUSE BILL 1003 11
(II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 1
PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND 2
(III) A WEBSITE THAT CONTA INS LINKS TO JOB OPP ORTUNITIES 3
THROUGHOUT THE STATE FOR 3–1–1 SPECIALISTS. 4
(C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 5
(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 6
EQUIPMENT. 7
(D) THE STANDARDS ESTABLISHED BY THE BOARD UNDER SUBSECTIO N 8
(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 9
(1) THE SECURITY OF RECO RDS; 10
(2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 11
DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSIT ION OF 12
RECORDS, INCLUDING ELECTRONIC RECORDS, THAT ARE NO LONGER N EEDED FOR 13
OPERATION; AND 14
(3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 15
ARE ACCURATE AND COM PLETE. 16
(E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER 17
SUBSECTION (B)(11) OF THIS SECTION SHALL INCLUD E ONBOARDING STANDAR DS 18
FOR NEWLY HIRED 3–1–1 SPECIALISTS AND MINI MUM CONTINUING EDUCA TION 19
STANDARDS FOR 3–1–1 SPECIALISTS. 20
(2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 21
FOR AN AUDIT OF EACH STATEWIDE AND COUNTY 3–1–1 NONEMER GENCY 22
GOVERNMENT ANSWERING POINT IN ORDER TO EN SURE THAT 3–1–1 SPECIALISTS 23
AND OTHER PERSONNEL HAVE SATISFIED THE T RAINING REQUIREMENTS 24
ESTABLISHED IN ACCOR DANCE WITH SUBSECTIO N (B)(11) OF THIS SECTION. 25
(II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS 26
PARAGRAPH MAY BE CON DUCTED CONCURRENTLY WITH AN INSPECTION O F THE 27
3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT IN ACCORDANCE WITH 28
SUBSECTION (B)(8) OF THIS SECTION. 29
(F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE 30
PROCESSING OF 3–1–1 REQUESTS FOR ASSISTA NCE THAT: 31
12 HOUSE BILL 1003
(1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 3–1–1 1
NONEMERGENCY GOVERNM ENT ANSWERING POINT THAT RECEIVED THE RE QUEST 2
TO OTHER STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS W ITHIN OR 3
OUTSIDE THE STATE; AND 4
(2) FOLLOW BEST PRACTICE S FOR TRANSFERRING R EQUESTS TO 5
ENSURE THE OPTIMAL R ESPONSE. 6
14–1205. 7
(A) ON OR BEFORE JULY 1, 2023, THE BOARD SHALL: 8
(1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 9
STATEWIDE AND COUNTY 3–1–1 SYSTEMS AND A PORTAL FOR SUBMITTING 10
QUESTIONS ABOUT THE 3–1–1 SYSTEM; 11
(2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 12
COUNTIES TO ENSURE T HE STATEWIDE 3–1–1 SYSTEM IS OPERATING EFFECTIVELY; 13
(3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FOR 14
3–1–1 SPECIALISTS AND KNOW LEDGE MANAGERS IN TH E STATEWIDE 3–1–1 SYSTEM; 15
AND 16
(4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 17
U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 18
3–1–1 SYSTEM. 19
(B) ON OR BEFORE JULY 1, 2024, THE BOARD SHALL: 20
(1) OBTAIN THE TECHNOLOG Y INFRASTRUCTURE NEC ESSARY TO 21
SUPPORT THE STATEWID E 3–1–1 SYSTEM; 22
(2) ESTABLISH THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE 23
NUMBER THAT CAN BE D IALED BY AN INDIVIDU AL TO ACCESS A STATEWID E OR 24
COUNTY 3–1–1 SYSTEM BASED ON THE LOCATION OF THE INDI VIDUAL; 25
(3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 3–1–1 26
SYSTEM TO COORDINATE CALLS AMONG THE 2–1–1, 9–1–1, AND 9–8–8 ABBREVIATED 27
DIALING CODES ; 28
(4) DEVELOP WRITTE N AGREEMENTS TO ENSU RE A CLEAR 29
UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR 3–1–1 NONEMERGENCY 30
GOVERNMENT INFORMATI ON WILL BE REFERRED TO EACH ENTITY; 31 HOUSE BILL 1003 13
(5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 1
COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 2
ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE 3
3–1–1 SYSTEM BASED ON NATI ONAL INDUSTRY BEST P RACTICES; 4
(6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 5
CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 6
3–1–1 SYSTEM; AND 7
(7) CONDUCT A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE 8
PUBLIC ABOUT THE : 9
(I) STATEWIDE 3–1–1 SYSTEM; AND 10
(II) DIFFERENCES AMONG TH E 2–1–1, 3–1–1, 9–1–1, AND 9–8–8 11
ABBREVIATED DIALING CODES. 12
14–1206. 13
(A) (1) THERE IS A STATEWIDE 3–1–1 SYSTEM UNDER THE DEPARTMENT . 14
(2) ON OR BEFORE JULY 1, 2025, THE STATEWIDE 3–1–1 SYSTEM 15
SHALL BE FULLY OPERA TIONAL. 16
(B) THE STATEWIDE 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 17
REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 18
UNDER § 14–1204 OF THIS SUBTITLE. 19
(C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT, 20
AND FACILITIES FOR T HE STATEWIDE 3–1–1 SYSTEM. 21
(D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 22
TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COM PLIANCE WITH THIS 23
SUBTITLE. 24
(E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL 25
COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 26
(F) (1) THERE SHALL BE A STAT EWIDE 3–1–1 NONEMERGENCY 27
GOVERNMENT ANSWERING POINT AT THE MARYLAND JOINT OPERATIONS CENTER. 28
(2) A STATEWIDE 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 29 14 HOUSE BILL 1003
POINT MAY BE LOCATED AT A PUBLIC SAFETY A NSWERING POINT UNDER TITLE 1, 1
SUBTITLE 3 OF THIS ARTICLE. 2
14–1207. 3
(A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COST S AND EXPENSES 4
ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE ST ATEWIDE 5
3–1–1 SYSTEM. 6
(B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 7
FEDERAL FUNDS TO CAR RY OUT THE POWERS AN D DUTIES OF THIS SUB TITLE. 8
(C) THE DEPARTMENT IS R ESPONSIBLE FOR ANY F EES ASSOCIATED WITH 9
AN INDIVIDUAL DIALIN G THE DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 10
NONEMERGENCY GOVERNM ENT ANSWERING POINT . 11
14–1208. 12
(A) ON OR BEFORE JULY 1, 2023, THE GOVERNING BODY O F EACH COUNTY 13
SHALL: 14
(1) ENTER INTO AN AGREEMENT WITH THE DEPARTMENT TO JOIN 15
THE STATEWIDE 3–1–1 SYSTEM UNDER § 14–1206 OF THIS SUBTITLE; OR 16
(2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 17
ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM IN ACCORDANCE 18
WITH § 14–1209 OF THIS SUBTITLE. 19
(B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY 20
3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 21
THE STATEWIDE 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM FULLY 22
OPERATIONAL ON OR BE FORE JULY 1, 2025. 23
14–1209. 24
(A) SUBJECT TO § 14–1208 OF THIS SUBTITLE , THE GOVERNING BODY O F A 25
COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM. 26
(B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 27
REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 28
UNDER § 14–1204 OF THIS SUBTITLE. 29
(2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS 30 HOUSE BILL 1003 15
SUBSECTION, THE DEPARTMENT MAY : 1
(I) ISSUE A WARNING ; AND 2
(II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 3
VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BE EN CORRECTED 4
WITHIN A TIMELY MANN ER, ASSUME CONTROL OF TH E COUNTY 3–1–1 SYSTEM AND 5
INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 3–1–1 SYSTEM. 6
(C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 7
OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 8
THIS SECTION IS RESP ONSIBLE FOR: 9
(1) THE PROPER TRAINING AND HIRING OF 3–1–1 SPECIALISTS AND 10
STAFF FOR THE COUNTY 3–1–1 SYSTEM; 11
(2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 12
FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 13
(3) ALL COSTS AND EXPENS ES ASSOCIATED WITH E STABLISHING, 14
MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM. 15
(D) (1) A COUNTY MAY ESTABLISH A KNOWLEDGE MANAGER POSITION TO 16
PROVIDE SUPPORT FOR THE COUNTY 3–1–1 SYSTEM. 17
(2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 18
COMPLY WITH APPLICAB LE REQUIREMENTS , PROCEDURES , AND STANDARDS 19
ESTABLISHED BY THE BOARD. 20
(E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 21
MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 22
ESTABLISHED BY THE BOARD UNDER § 14–1204 OF THIS SUBTITLE. 23
(F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT T O JOIN THE 24
STATEWIDE 3–1–1 SYSTEM AT ANY TIME . 25
(2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 26
STATEWIDE 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 SYSTEM. 27
(G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 28
MAY REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 SYSTEM IF THE GOVERN ING 29
BODY OF A COUNTY REQ UESTS TO LEAVE . 30
16 HOUSE BILL 1003
(2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 1
TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 2
SYSTEM. 3
(3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 3–1–1 SYSTEM, 4
THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 3–1–1 SYSTEM. 5
14–1210. 6
(A) STATEWIDE AND COUNTY 3–1–1 SYSTEMS SHALL UTILIZ E 7
STANDARDS–BASED PROTOCOLS FOR : 8
(1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY 9
GOVERNMENT SERVICES , RESOURCES, AND INFORMATION ; AND 10
(2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 11
ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 12
OF THIS ARTICLE. 13
(B) THE DEPARTMENT SHALL ENSU RE THAT STATE AND COUNTY 3–1–1 14
SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 15
ASSISTANCE FOR WHICH THE 3–1–1 SPECIALIST IS RESPON SIBLE FOR RECEIVING 16
AND PROCESSING . 17
(C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICAT OR RESPONSE 18
TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A STATEWI DE 3–1–1 19
NONEMERGENCY GOVERNM ENT ANSWERING POINT WHEN A STATEWIDE 3–1–1 20
NONEMERGENCY GOVERNM ENT ANSWERING POINT IS AFFECTED BY NATUR AL OR 21
HUMAN–MADE DISASTERS. 22
(D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 23
(1) 3–1–1 SPECIALISTS TO RECEI VE TRAINING AND EXPE RIENCE TO 24
BECOME 9–1–1 SPECIALISTS; AND 25
(2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 26
TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 27
14–1211. 28
(A) SERVICES AVAILABLE TH ROUGH THE STATEWIDE AND COUNTY 3–1–1 29
SYSTEMS SHALL INCLUD E: 30
(1) INFORMATION ABOUT NO NEMERGENCY GOVERNMEN T SERVICES, 31 HOUSE BILL 1003 17
RESOURCES, AND INFORMATION ; 1
(2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 2
SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 3
(3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES; 4
(4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 5
(5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 6
(6) ACCESS FOR INDIVIDUA LS WITH HEARING OR SPEE CH 7
DISABILITIES; AND 8
(7) ANY OTHER INFORMATIO N OR RESOURCES DETER MINED BY THE 9
BOARD AND THE DEPARTMENT . 10
(B) (1) 3–1–1 IS THE PRIMARY NONEM ERGENCY TELEPHONE NU MBER IN 11
THE 3–1–1 SYSTEM. 12
(2) THE DEPARTMENT MAY MAINTA IN A SEPARATE S ECONDARY 13
BACKUP TELEPHONE NUM BER FOR NONEMERGENCY CALLS. 14
(C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES , 15
RESOURCES, AND INFORMATION MADE AVAILABLE BY A 3–1–1 NONEMERGENCY 16
GOVERNMENT ANSWERING POINT: 17
(1) SHALL DESIGNATE 3–1–1 AS A NONEMERGENC Y TELEPHONE 18
NUMBER; AND 19
(2) MAY INCLUDE A SEPARA TE SECONDARY BACKUP TELEPHONE 20
NUMBER FOR NONEMERGE NCY CALLS. 21
(D) (1) STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT 22
ANSWERING POINTS SHA LL NOTIFY THE APPROP RIATE STATE OR LOCAL AGENCI ES, 23
PROGRAMS, OR DEPARTMENTS OF A REQ UEST FOR SERVICES , RESOURCES, OR 24
OTHER INFORMATION . 25
(2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 26
GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 27
RESOURCES, AND INFORMATION TO T HE APPROPRIATE STATE OR LOCAL AGENCIES, 28
PROGRAMS, OR DEPARTMENTS . 29
18 HOUSE BILL 1003
(3) STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS 1
WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 2
A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 3
SERVICES, RESOURCES, OR OTHER INFORMATION WILL BE REFERRED TO WHICH 4
AGENCY, PROGRAM, OR DEPARTMENT . 5
14–1212. 6
(A) ON OR BEFORE JULY 1 EACH YEAR , BEGINNING IN 2023, THE 7
DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 8
SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 9
GOVERNMENT ARTICLE, THE SENATE BUDGET AND TAXATION COMMITTEE AND 10
THE HOUSE APPROPRIATIONS COMMITTEE. 11
(B) THE REPORT REQUIRED U NDER THIS SECTION SH ALL INCLUDE: 12
(1) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE AND 13
COUNTY 3–1–1 SYSTEMS; 14
(2) AN ANALYSIS OF ANY C HALLENGES TO THE IMP LEMENTATION OF 15
THIS SUBTITLE AND AN Y RECOMMENDED SOLUTI ONS; 16
(3) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 17
(4) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY THE 18
DEPARTMENT . 19
SECTION 2. AND BE IT FURTH ER ENACTED, That the terms of the initial 20
members of the Maryland 3–1–1 Board shall expire as follows: 21
(1) seven members in 2024; 22
(2) seven members in 2025; and 23
(3) six members in 2026. 24
SECTION 3. AND BE IT FURTHER ENACTED, That this Act shall take effect July 25
1, 2022. 26