EXPLANATION: CAPITALS INDICATE MAT TER ADDED TO EXISTIN G LAW.
[Brackets] indicate matter deleted from existing law.
Underlining indicates amendments to bill.
Strike out indicates matter stricken from the bill by amendment or deleted from the law by
amendment.
*hb0138*
HOUSE BILL 138
E4 3lr0376
HB 1003/22 – HGO CF SB 30
By: Delegates Kerr, Bagnall, Bartlett, Conaway, Crosby, Fair, A. Johnson,
Phillips, Rogers, Simpson, Solomon, and Vogel Vogel, Alston, Bhandari,
Cullison, Guzzone, Hill, S. Johnson, Kaiser, Kipke, R. Lewis, Lopez,
Martinez, Pena–Melnyk, Rosenberg, Taveras, White, and Woods
Introduced and read first time: January 13, 2023
Assigned to: Health and Government Operations
Committee Report: Favorable with amendments
House action: Adopted
Read second time: March 28, 2023
CHAPTER ______
AN ACT concerning 1
Public Safety – Study on Statewide 2–1–1 and 3–1–1 Systems – Nonemergency 2
Information 3
FOR the purpose of establishing the Maryland 3–1–1 Board to take certain actions relating 4
to the establishment of statewide and county 3–1–1 systems; establishing a 5
statewide 3–1–1 system under the Maryland Department of Emergency 6
Management to provide certain nonemergency information, subject to certain 7
requirements; requiring a county to be responsible for certain costs and expenses 8
associated with a county 3–1–1 system requiring the Department of Legislative 9
Services to conduct a study on the implementation of a statewide 3–1–1 system to 10
provide individuals with nonemergency government services, resources, and 11
information, both as a standalone system and as part of a merged system with the 12
statewide 2–1–1 system; and generally relating to 2–1–1 and 3–1–1 systems and 13
nonemergency information. 14
BY repealing and reenacting, without amendments, 15
Article – State Finance and Procurement 16
Section 14–301(a) and (l) 17
Annotated Code of Maryland 18
(2021 Replacement Volume and 2022 Supplement) 19
BY repealing and reenacting, without amendments, 20 2 HOUSE BILL 138
Article – Public Safety 1
Section 1–301(a), (o), (t), and (u) 2
Annotated Code of Maryland 3
(2022 Replacement Volume) 4
BY adding to 5
Article – Public Safety 6
Section 14–1301 through 14–1312 to be under the new subtitle “Subtitle 13. 3–1–1 7
Nonemergency Information Systems” 8
Annotated Code of Maryland 9
(2022 Replacement Volume) 10
SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 11
That the Laws of Maryland read as follows: 12
Article – State Finance and Procurement 13
14–301. 14
(a) In this subtitle the following words have the meanings indicated. 15
(l) “Socially disadvantaged individual” means an individual who has been 16
subjected to racial or ethnic prejudice or cultural bias within American society because of 17
membership in a group and without regard to individual qualities. Social disadvantage 18
must stem from circumstances beyond the control of the individual. 19
Article – Public Safety 20
1–301. 21
(a) In this subtitle the following words have the meanings indicated. 22
(o) “9–1–1 specialist” means an employee of a county public safety answering 23
point, or an employee working in a county public safety answering point, whose duties and 24
responsibilities include: 25
(1) receiving and processing 9–1–1 requests for emergency services; 26
(2) other support functions directly related to 9–1–1 requests for 27
emergency services; or 28
(3) dispatching law enforcement officers, fire rescue services, emergency 29
medical services, and other public safety services to the scene of an emergency. 30
(t) “Public safety agency” means: 31
HOUSE BILL 138 3
(1) a functional division of a public agency that provides fire fighting, 1
police, medical, or other emergency services; or 2
(2) a private entity that provides fire fighting, police, medical, or other 3
emergency services on a voluntary basis. 4
(u) “Public safety answering point” means a communications facility that: 5
(1) is operated on a 24–hour basis; 6
(2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 7
area; and 8
(3) as appropriate: 9
(i) dispatches public safety services directly; 10
(ii) transmits incident data to appropriate public safety agencies 11
within the State for the dispatch of public safety services; or 12
(iii) transfers 9–1–1 requests for emergency services or transmits 13
incident data to: 14
1. an appropriate federal emergency communication center 15
responsible for the delivery of public safety services on a federal campus or federal 16
reservation; or 17
2. an appropriate public safety answering point located 18
within or outside the State. 19
SUBTITLE 13. 3–1–1 NONEMERGENCY INFORMATION SYSTEMS. 20
14–1301. 21
(A) IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS 22
INDICATED. 23
(B) “BOARD” MEANS THE MARYLAND 3–1–1 BOARD. 24
(C) “DEPARTMENT ” MEANS THE MARYLAND DEPARTMENT OF EMERGENCY 25
MANAGEMENT . 26
(D) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF A STATEWIDE OR 27
COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 28
4 HOUSE BILL 138
(1) VERIFYING AND PROCES SING INFORMATIO N FOR DISTRIBUTION 1
BY A 3–1–1 SYSTEM; 2
(2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION 3
FROM COUNTIES TO A 3–1–1 SYSTEM; AND 4
(3) IDENTIFYING INFORMAT ION TO BE USED BY A 3–1–1 SYSTEM. 5
(E) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THIS 6
ARTICLE. 7
(F) “SECRETARY” MEANS THE SECRETARY OF EMERGENCY MANAGEMENT . 8
(G) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 9
IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 10
(H) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIGNED BY THE 11
FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO 12
NONEMERGENCY POLICE AND OTHER GOVERNMENT SERVICES. 13
(I) “3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ” MEANS A 14
COMMUNICATIONS FACIL ITY THAT: 15
(1) OPERATES A 3–1–1 SYSTEM; 16
(2) FIRST RECEIVES 3–1–1 REQUESTS FOR INFORMA TION ABOUT 17
NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; AND 18
(3) AS APPROPRIATE : 19
(I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 20
ABOUT GOVERNMENT SER VICES, RESOURCES, AND INFORMATION ; 21
(II) TRANSMITS QUESTIONS A ND CONCERNS TO BE RE SOLVED 22
BY STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 23
(III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 24
TRANSMITS INCIDENT D ATA TO: 25
1. AN APPROPRIATE PUBLI C SAFETY ANSWERING P OINT 26
LOCATED WITHIN OR OUTSIDE THE STATE; OR 27
HOUSE BILL 138 5
2. AN APPROPRIATE FEDER AL EMERGENCY 1
COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 2
SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 3
(J) “3–1–1 SPECIALIST” MEANS AN EMPLOYEE OF A 3–1–1 NONEMERGENCY 4
GOVERNMENT ANSWERING PO INT WHOSE DUTIES AND RESPONSIBILITIES INC LUDE: 5
(1) RECEIVING AND PROCES SING 3–1–1 REQUESTS FOR 6
NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; 7
(2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 3–1–1 8
REQUESTS FOR NONEME RGENCY GOVERNMENT SE RVICES, RESOURCES, AND 9
INFORMATION ; 10
(3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 11
STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 12
(4) TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR 13
TRANSMITTING INCIDEN T DATA. 14
(K) (1) “3–1–1 SYSTEM” MEANS A TELEPHONE SE RVICE THAT: 15
(I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 16
SUBTITLE; AND 17
(II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 18
DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 NONEMERGENCY GOVERNM ENT 19
ANSWERING POINT . 20
(2) “3–1–1 SYSTEM” INCLUDES: 21
(I) EQUIPMENT FOR : 22
1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 23
WITHIN A TELEPHONE C ENTRAL OFFICE ; 24
2. AUTOMATIC NUMBER IDE NTIFICATION; 25
3. AUTOMATIC LOCATION I DENTIFICATION ; AND 26
4. ANY OTHER TECHNOLOGICAL ADVANC EMENTS THAT 27
THE BOARD AND THE DEPARTMENT REQUIRE ; 28
6 HOUSE BILL 138
(II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 1
OFFICE TO A 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ; AND 2
(III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 3
APPROPRIATE STATE OR LOCAL AGENCIES , PROGRAMS, OR DEPARTMENTS . 4
14–1302. 5
(A) THE GENERAL ASSEMBLY: 6
(1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 7
NONEMERGENCY GOVERNM ENT SERVICES , RESOURCES, AND INFORMATION TO 8
REDUCE THE NUMBER OF NONEMERGENCY REQUEST S FOR ASSISTANCE TO THE 9
EMERGENCY 9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 10
(2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 11
SYSTEM WOULD PROVIDE A SINGLE SOURCE FOR NONEMERGENCY INFORMA TION 12
AND REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ; 13
(3) ACKNOWLEDGES THAT 3–1–1 IS A NATIONALLY RECO GNIZED AND 14
APPLIED TELEPHONE NU MBER THAT MAY BE USE D FOR INFORMATION AN D 15
REFERRAL AND ELIMINA TES DELAYS CAUSED BY A LACK OF FAMILIARIT Y WITH THE 16
CONTACT INFORMATION FOR STATE OR LOCAL AGENCIES, PROGRAMS, AND 17
DEPARTMENTS AND BY U NDERSTANDABLE CONFUS ION IN CIRCUMSTANCES OF 18
CRISIS; AND 19
(4) RECOGNIZES A DEMONST RATED NEED FOR AN 20
EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 21
INDIVIDUALS IN NEED TO RECEIVE NONEMERGE NCY GOVERNMENT SERVICES , 22
RESOURCES, AND INFORMATION . 23
(B) THIS SUBTITLE ESTABLI SHES 3–1–1 AS AN INFORMATION AN D 24
REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY GOVERNMENT SERVIC ES, 25
RESOURCES, AND INFORMATION . 26
14–1303. 27
(A) THERE IS A MARYLAND 3–1–1 BOARD IN THE DEPARTMENT. 28
(B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 29
(I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 30
HOUSE BILL 138 7
(II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 1
SECRETARY’S DESIGNEE; 2
(III) THE SECRETARY OF AGING, OR THE SECRETARY’S 3
DESIGNEE; 4
(IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 5
DESIGNEE; 6
(V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 7
DESIGNEE; 8
(VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 9
SECRETARY’S DESIGNEE; 10
(VII) THE SECRETARY OF GENERAL SERVICES, OR THE 11
SECRETARY’S DESIGNEE; 12
(VIII) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 13
OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 14
(IX) ONE REPRESENTATIVE F ROM THE TELECOMMUNIC ATIONS 15
INDUSTRY, APPOINTED BY THE GOVERNOR; 16
(X) ONE REPRESENT ATIVE FROM THE CYBER SECURITY 17
INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS , 18
APPOINTED BY THE GOVERNOR; 19
(XI) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 20
APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 21
(XII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 22
ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE, APPOINTED 23
BY THE GOVERNOR; 24
(XIII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 25
ANSWERING POINT THAT IS LOCATED IN A RURA L AREA OF THE STATE, APPOINTED 26
BY THE GOVERNOR; 27
(XIV) ONE REPRESENTATIVE F ROM THE MARYLAND 28
ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 29
MARYLAND ASSOCIATION OF COUNTIES; 30
8 HOUSE BILL 138
(XV) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 1
LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 2
MUNICIPAL LEAGUE; 3
(XVI) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 4
THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 5
(XVII) THE EXECUTIVE DIRECTOR OF THE MARYLAND 9–1–1 6
BOARD, OR THE EXECUTIVE DIRECTOR’S DESIGNEE. 7
(2) TWO OF THE REPRESENTATIV ES APPOINTED UNDER P ARAGRAPH 8
(1)(XII) AND (XIII) OF THIS SUBSECTION S HALL BE RESIDENTS OF A COUNTY THAT 9
RECEIVES 3–1–1 SERVICES. 10
(C) (1) THE TERM OF A MEMBER IS 4 YEARS. 11
(2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 12
THE TERMS PROVIDED FOR M EMBERS OF THE BOARD ON JULY 1, 2023. 13
(3) AT THE END OF A TERM , A MEMBER CONTINUES T O SERVE UNTIL 14
A SUCCESSOR IS APPOI NTED AND QUALIFIES . 15
(4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY 16
PROMPTLY SHALL BE FI LLED FOR THE UNEXPIRED TERM IN TH E SAME MANNER AS 17
IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 18
(D) FROM AMONG ITS MEMBER S, THE BOARD SHALL PROMPTLY MEET TO 19
ELECT A CHAIR AND A VICE CHAIR BY MAJORI TY VOTE. 20
(E) (1) THE BOARD SHALL MEET AS NECESSARY, BUT AT LEAST ONCE 21
EACH QUARTER . 22
(2) A MAJORITY OF THE BOARD IS A QUORUM . 23
(3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 24
(I) EACH OPEN MEETING AG ENDA: 25
1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ; 26
OR 27
2. IF THE MEETING IS BEING HEL D DUE TO AN 28
EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 29
FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 30 HOUSE BILL 138 9
(II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 1
HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAY S AFTER THE MINUTES 2
ARE APPROVED ; AND 3
(III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 4
HELD IN OPEN SESSION . 5
(4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 6
MEETING IN A TIMELY MANNER. 7
(II) EACH OPEN MEETING AGE NDA SHALL INCLUDE 8
CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OPEN MEETIN G. 9
(5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 10
(I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 11
(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE 12
MEETING; AND 13
(II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING 14
OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 15
UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 16
DATE OF THE MEETING . 17
(F) A MEMBER OF THE BOARD: 18
(1) MAY NOT RECEIVE COMPENSA TION AS A MEMBER OF THE BOARD; 19
BUT 20
(2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 21
STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 22
(G) THE DEPARTMENT SHALL PROV IDE STAFF TO THE BOARD, INCLUDING 23
A COORDINATOR WHO IS R ESPONSIBLE FOR THE D AILY OPERATION OF TH E OFFICE 24
OF THE BOARD. 25
14–1304. 26
(A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT AND 27
ENHANCEMENT OF STATE WIDE AND COUNTY 3–1–1 SYSTEMS WITH THE 28
DEPARTMENT . 29
(B) THE BOARD’S RESPONSIBILITIES I NCLUDE: 30 10 HOUSE BILL 138
(1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS 1
FOR: 2
(I) THE STATEWIDE 3–1–1 SYSTEM; AND 3
(II) COUNTY 3–1–1 SYSTEMS; 4
(2) ESTABLISHING PROCEDU RES TO REVIEW STATEW IDE AND 5
COUNTY 3–1–1 SYSTEMS; 6
(3) TRANSMITTING THE REQ UIREMENTS AND PROCEDURES 7
ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 8
3–1–1 SYSTEM; 9
(4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 10
3–1–1 SYSTEM TO THE STATEW IDE 3–1–1 SYSTEM IF THE GOVERN ING BODY OF A 11
COUNTY ELECTS TO REC EIVE STATEWIDE 3–1–1 SERVICES; 12
(5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 13
IMPLEMENTING THIS SU BTITLE, AND AN ESTIMATE OF F UNDING REQUIREMENTS 14
FOR THE STATEWIDE 3–1–1 SYSTEM; 15
(6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS, 16
GUIDELINES TO MA KE NECESSARY IMPROVE MENTS TO THE STATEWI DE AND 17
COUNTY 3–1–1 SYSTEMS; 18
(7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 19
EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF STATEWIDE A ND 20
COUNTY 3–1–1 SYSTEMS; 21
(8) INSPECTING STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 22
GOVERNMENT ANSWERING POINTS; 23
(9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 24
SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 25
3–1–1 TO A STATEWIDE OR CO UNTY 3–1–1 NONEMERGENCY GOVERNM ENT 26
ANSWERING POINT IS M AINTAINED CO NFIDENTIALLY ; 27
(10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 28
FOR 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN STATEWID E AND 29
COUNTY 3–1–1 SYSTEMS; 30
HOUSE BILL 138 11
(11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL AT 1
STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 2
POINTS, INCLUDING KNOWLEDGE MANAGERS AND 3–1–1 SPECIALISTS, BASED ON 3
NATIONAL BEST PRACTI CES; 4
(12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 5
CYBERSECURITY TRAINI NG FOR STATEWIDE AND COUNTY 3–1–1 SYSTEMS, IN 6
CONSULTATION WITH THE DEPARTMENT OF INFORMATION TECHNOLOGY ; 7
(13) ESTABLISHING MINIMUM STANDARDS FOR OVERSI GHT AND 8
ACCOUNTABILITY FOR S TATEWIDE AND COUNTY 3–1–1 SYSTEMS; AND 9
(14) SUPPORTING STATEWIDE 3–1–1 SPECIALIST RECRUITME NT 10
ACTIVITIES CONSISTIN G OF: 11
(I) A DATABASE THAT OFFE RS INFORMATION ON 12
RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 13
(II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 14
PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND 15
(III) A WEBSITE THAT CONTAINS LINKS TO JO B OPPORTUNITIES 16
THROUGHOUT THE STATE FOR 3–1–1 SPECIALISTS. 17
(C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 18
(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 19
EQUIPMENT. 20
(D) THE STANDARDS ESTABLI SHED BY TH E BOARD UNDER SUBSECTIO N 21
(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 22
(1) THE SECURITY OF RECO RDS; 23
(2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 24
DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSIT ION OF 25
RECORDS, INCLUDING ELECTRONIC RECORD S, THAT ARE NO LONGER N EEDED FOR 26
OPERATION; AND 27
(3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 28
ARE ACCURATE AND COM PLETE. 29
(E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER 30
SUBSECTION (B)(11) OF THIS SECTION SHAL L INCLUDE ONBOARDING S TANDARDS 31 12 HOUSE BILL 138
FOR NEWLY HIRED 3–1–1 SPECIALISTS AND MINI MUM CONTINUING EDUCA TION 1
STANDARDS FOR 3–1–1 SPECIALISTS. 2
(2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 3
FOR AN AUDIT OF EACH STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 4
GOVERNMENT ANSWERING POINT IN ORDER TO ENSURE T HAT 3–1–1 SPECIALISTS 5
AND OTHER PERSONNEL HAVE SATISFIED THE T RAINING REQUIREMENTS 6
ESTABLISHED IN ACCOR DANCE WITH SUBSECTIO N (B)(11) OF THIS SECTION. 7
(II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS 8
PARAGRAPH MAY BE CONDUCTE D CONCURRENTLY WITH AN INSPECTION OF THE 9
3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT IN ACCORDANCE WITH 10
SUBSECTION (B)(8) OF THIS SECTION. 11
(F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE 12
PROCESSING OF 3–1–1 REQUESTS FOR ASSIS TANCE THAT: 13
(1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 3–1–1 14
NONEMERGENCY GOVERNM ENT ANSWERING POINT THAT RECEIVED THE RE QUEST 15
TO OTHER STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR 16
OUTSIDE THE STATE; AND 17
(2) FOLLOW BEST PRACTICES FOR TRANSF ERRING REQUESTS TO 18
ENSURE THE OPTIMAL R ESPONSE. 19
14–1305. 20
(A) ON OR BEFORE JULY 1, 2024, THE BOARD SHALL: 21
(1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 22
STATEWIDE AND COUNTY 3–1–1 SYSTEMS AND A PORTAL FOR SUBMITTING 23
QUESTIONS ABOUT THE 3–1–1 SYSTEM; 24
(2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 25
COUNTIES TO ENSURE T HE STATEWIDE 3–1–1 SYSTEM IS OPERATING EFFECTIVELY; 26
(3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FOR 27
3–1–1 SPECIALISTS AND KNOW LEDGE MANAGERS IN THE STATEW IDE 3–1–1 SYSTEM; 28
AND 29
(4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 30
U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 31
3–1–1 SYSTEM. 32
HOUSE BILL 138 13
(B) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL: 1
(1) OBTAIN THE TECHNO LOGY INFRASTRUCTURE NECESSARY TO 2
SUPPORT THE STATEWID E 3–1–1 SYSTEM; 3
(2) ESTABLISH THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE 4
NUMBER THAT CAN BE D IALED BY AN INDIVIDU AL TO ACCESS A STATE WIDE OR 5
COUNTY 3–1–1 SYSTEM BASED ON THE LOCATION OF THE INDI VIDUAL; 6
(3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 3–1–1 7
SYSTEM TO COORDINATE CALLS AMONG THE 2–1–1, 9–1–1, AND 9–8–8 ABBREVIATED 8
DIALING CODES ; 9
(4) DEVELOP WRITTEN AGRE EMENTS TO ENSURE A C LEAR 10
UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR 3–1–1 NONEMERGENCY 11
GOVERNMENT INFORMATI ON WILL BE REFERRED TO EACH ENTITY; 12
(5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 13
COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 14
ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE 15
3–1–1 SYSTEM BASED ON NATI ONAL INDUSTRY BEST P RACTICES; 16
(6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 17
CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 18
3–1–1 SYSTEM; AND 19
(7) CONDUCT A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE 20
PUBLIC ABOUT : 21
(I) THE STATEWIDE 3–1–1 SYSTEM; AND 22
(II) THE DIFFERENCES AMON G THE 2–1–1, 3–1–1, 9–1–1, AND 23
9–8–8 ABBREVIATED DIALING CODES. 24
14–1306. 25
(A) (1) THERE IS A STATEWIDE 3–1–1 SYSTEM UNDER THE DEPARTMENT . 26
(2) ON OR BEFORE JULY 1, 2026, THE STATEWIDE 3–1–1 SYSTEM 27
SHALL BE FULLY OPERA TIONAL. 28
(B) THE STATEWIDE 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 29
REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 30
UNDER § 14–1304 OF THIS SUBTITLE. 31 14 HOUSE BILL 138
(C) THE DEPARTMENT SHALL PRO VIDE ALL TECHNOLOGY , EQUIPMENT, 1
AND FACILITIES FOR T HE STATEWIDE 3–1–1 SYSTEM. 2
(D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 3
TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS 4
SUBTITLE. 5
(E) THE BOARD AND THE DEPARTMENT S HALL COORDINATE WITH ALL 6
COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 7
(F) (1) THERE SHALL BE A STAT EWIDE 3–1–1 NONEMERGENCY 8
GOVERNMENT ANSWERING POINT AT THE MARYLAND JOINT OPERATIONS CENTER. 9
(2) A STATEWIDE 3–1–1 NONEMERGENCY GOVERNMENT ANSWERING 10
POINT MAY BE LOCATED AT A PUBLIC SAFETY A NSWERING POINT UNDER TITLE 1, 11
SUBTITLE 3 OF THIS ARTICLE. 12
14–1307. 13
(A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES 14
ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE STATEWIDE 15
3–1–1 SYSTEM. 16
(B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 17
FEDERAL FUNDS TO CAR RY OUT THE POWERS AN D DUTIES OF THIS SUB TITLE. 18
(C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES AS SOCIATED WITH 19
AN INDIVIDUAL DIALIN G THE DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 20
NONEMERGENCY GOVERNM ENT ANSWERING POINT . 21
14–1308. 22
(A) ON OR BEFORE JULY 1, 2024, THE GOVERNING BODY O F EACH COUNTY 23
SHALL: 24
(1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN 25
THE STATEWIDE 3–1–1 SYSTEM UNDER § 14–1306 OF THIS SUBTITLE; OR 26
(2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 27
ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM IN ACCORDANCE 28
WITH § 14–1309 OF THIS SUBTITLE. 29
HOUSE BILL 138 15
(B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY 1
3–1–1 SYSTEM UNDER SUBSECTION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 2
THE STATEWIDE 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM FULLY 3
OPERATIONAL ON OR BE FORE JULY 1, 2026. 4
14–1309. 5
(A) SUBJECT TO § 14–1308 OF THIS SUBTITLE , THE GOVERNING BODY O F A 6
COUNTY MAY ESTA BLISH A COUNTY 3–1–1 SYSTEM. 7
(B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 8
REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 9
UNDER § 14–1304 OF THIS SUBTITLE. 10
(2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS 11
SUBSECTION, THE DEPARTMENT MAY : 12
(I) ISSUE A WARNING ; AND 13
(II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 14
VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CO RRECTED 15
WITHIN A TIMELY MANN ER, ASSUME CONTROL OF TH E COUNTY 3–1–1 SYSTEM AND 16
INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 3–1–1 SYSTEM. 17
(C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 18
OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 19
THIS SECTION IS RESP ONSIBLE FOR: 20
(1) THE PROPER TRAINING AND HIRING OF 3–1–1 SPECIALISTS AND 21
STAFF FOR THE COUNTY 3–1–1 SYSTEM; 22
(2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 23
FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 24
(3) ALL COSTS AND EXPENS ES ASSOCIATED WITH E STABLISHING, 25
MAINTAINING, AND OPERATING A C OUNTY 3–1–1 SYSTEM. 26
(D) (1) A COUNTY MAY ESTABLISH A KNOWLEDGE MANAGER POSITION TO 27
PROVIDE SUPPORT FOR THE COUNTY 3–1–1 SYSTEM. 28
(2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 29
COMPLY WITH APPLICAB LE REQUIREMENTS , PROCEDURES , AND STANDARDS 30
ESTABLISHED BY THE BOARD. 31
16 HOUSE BILL 138
(E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 1
MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 2
ESTABLISHED BY THE BOARD UNDER § 14–1304 OF THIS SUBTITLE. 3
(F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT TO JOIN THE 4
STATEWIDE 3–1–1 SYSTEM AT ANY TIME . 5
(2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 6
STATEWIDE 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 SYSTEM. 7
(G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 8
MAY REMOVE A COUNTY FROM THE ST ATEWIDE 3–1–1 SYSTEM IF THE GOVERN ING 9
BODY OF A COUNTY REQ UESTS TO LEAVE . 10
(2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 11
TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 12
SYSTEM. 13
(3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 3–1–1 SYSTEM, 14
THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 3–1–1 SYSTEM. 15
14–1310. 16
(A) STATEWIDE AND COUNTY 3–1–1 SYSTEMS SHALL UTILIZ E 17
STANDARDS–BASED PROTOCOLS FOR : 18
(1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMERGENCY 19
GOVERNMENT SERVICES , RESOURCES, AND INFORMATION ; AND 20
(2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 21
ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 22
OF THIS ARTICLE. 23
(B) THE DEPARTMENT SHALL ENSU RE THAT STATE AND COUNTY 3–1–1 24
SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 25
ASSISTANCE THAT THE 3–1–1 SPECIALIST IS RESPON SIBLE FOR RECEIVING AND 26
PROCESSING. 27
(C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICAT OR RESPONSE 28
TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A STATEWI DE 3–1–1 29
NONEMERGENCY GOVERNM ENT ANSWERING POINT WHEN A STATEWIDE 3–1–1 30
NONEMERGENCY GOVERNM ENT ANSWERING POINT IS AFFECTED BY NATUR AL OR 31
HUMAN–MADE DISASTERS . 32
HOUSE BILL 138 17
(D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 1
(1) 3–1–1 SPECIALISTS TO RECEIVE T RAINING AND EXPERIEN CE TO 2
BECOME 9–1–1 SPECIALISTS; AND 3
(2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 4
TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 5
14–1311. 6
(A) SERVICES AVAILABLE TH ROUGH THE STATEWIDE AND COUNTY 3–1–1 7
SYSTEMS SHALL INCLUD E: 8
(1) INFORMATION ABOUT NO NEMERGENCY GOVERNMEN T SERVICES, 9
RESOURCES, AND INFORMATION ; 10
(2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 11
SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 12
(3) INFORMATION ABOUT PUBLIC HEALTH EMERGENCIES ; 13
(4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 14
(5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 15
(6) ACCESS FOR INDIVIDUA LS WITH HEARING OR S PEECH 16
DISABILITIES; AND 17
(7) ANY OTHER INFORMATIO N OR RESOURCES DETERMINED BY THE 18
BOARD AND THE DEPARTMENT . 19
(B) (1) 3–1–1 IS THE PRIMARY NONEM ERGENCY TELEPHONE NU MBER IN 20
THE 3–1–1 SYSTEM. 21
(2) THE DEPARTMENT MAY MAINTA IN A SEPARATE SECOND ARY 22
BACKUP TELEPHONE NUM BER FOR NONEMERGENCY CALLS. 23
(C) EDUCATIONAL INFORMAT ION THAT RELATES TO THE SERVICES , 24
RESOURCES, AND INFORMATION MADE AVAILABLE BY A 3–1–1 NONEMERGENCY 25
GOVERNMENT ANSWERING POINT: 26
(1) SHALL DESIGNATE 3–1–1 AS A NONEMERGENCY TE LEPHONE 27
NUMBER; AND 28
18 HOUSE BILL 138
(2) MAY INCLUDE A SEPARA TE SECONDARY BACKUP TELEPHONE 1
NUMBER FOR NONEMERGENC Y CALLS. 2
(D) (1) STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT 3
ANSWERING POINTS SHA LL NOTIFY THE APPROP RIATE STATE OR LOCAL AGENCI ES, 4
PROGRAMS, OR DEPARTMENTS OF A REQUEST FOR SERVICES , RESOURCES, OR 5
OTHER INFORMATION . 6
(2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 7
GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 8
RESOURCES, AND INFORMATION TO T HE APPROPRIATE STATE OR LOCAL AGENCI ES, 9
PROGRAMS, OR DEPARTMENTS . 10
(3) STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS 11
WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 12
A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 13
SERVICES, RESOURCES, OR OTHER INFORMATION WILL BE REFERRED TO WHICH 14
AGENCY, PROGRAM, OR DEPARTMENT . 15
14–1312. 16
(A) ON OR BEFORE JULY 1 EACH YEAR , BEGINNING IN 2024, THE 17
DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 18
SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 19
GOVERNMENT ARTICLE, THE SENATE BUDGET AND TAXATION COMMITTEE AND 20
THE HOUSE APPROPRIATIONS COMMITTEE. 21
(B) THE REPORT REQUIRED U NDER THIS SECTION SH ALL INCLUDE: 22
(1) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE AND 23
COUNTY 3–1–1 SYSTEMS; 24
(2) AN ANALYSIS OF ANY C HALLENGES TO THE IMP LEMENTATION OF 25
THIS SUBTITLE AND ANY RECOMMENDED SOLU TIONS; 26
(3) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 27
(4) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY THE 28
DEPARTMENT . 29
SECTION 2. AND BE IT FURTHER ENACTED, That the terms of the initial 30
members of the Maryland 3–1–1 Board shall expire as follows: 31
(1) seven members in 2025; 32
HOUSE BILL 138 19
(2) seven members in 2026; and 1
(3) six members in 2027: 2
(a) The Department of Legislative Services shall study the implementation by the 3
Department of Human Services of a statewide 3–1–1 system in the State that: 4
(1) provides citizens with nonemergency government services, resources, 5
and information 24 hours a day, 7 days a week, 365 days a year; and 6
(2) merges the 3–1–1 system with the existing statewide 2–1–1 system. 7
(b) The study conducted under subsection (a) of this section shall examine: 8
(1) the difference in cost between implementing a statewide 3–1–1 system 9
and implementing a combined 2–1–1 and 3–1–1 system; 10
(2) any potential cost savings to counties that currently operate a county 11
3–1–1 system if the counties were to join a statewide 3–1–1 system; 12
(3) any potential cost savings for authorizing the use of existing 2–1–1 13
infrastructure for a combined 2–1–1 and 3–1–1 system; 14
(4) the anticipated number of new personnel needed for a combined 2–1–1 15
and 3–1–1 system; 16
(5) the expiration date of technology being utilized by counties that 17
currently operate their own 3–1–1 systems; 18
(6) the percentage of 2–1–1 calls currently being handled by the 9–8–8 19
system; 20
(7) existing studies addressing the change in 9–1–1 call volumes in 21
jurisdictions that have implemented a 3–1–1 system following the implementation of the 22
3–1–1 system; 23
(8) the potential role of 211 Maryland in a combined 2–1–1 and 3–1–1 24
system, including how 211 Maryland can maintain involvement in projects unrelated to the 25
direct operation of the statewide 2–1–1 system; and 26
(9) any issues with the management of 2–1–1 shifting from a nonprofit 27
entity to a governmental service. 28
(c) On or before December 1, 2023, the Department of Legislative Services shall 29
report its findings and recommendations, in accordance with § 2–1257 of the State 30
Government Article, to the Senate Education, Energy, and the Environment Committee 31
and the House Health and Government Operations Committee. 32 20 HOUSE BILL 138
SECTION 3. 2. AND BE IT FURTHER ENACTED, That this Act shall take effect 1
July June 1, 2023. 2
Approved:
________________________________________________________________________________
Governor.
________________________________________________________________________________
Speaker of the House of Delegates.
________________________________________________________________________________
President of the Senate.