MD
Maryland House Bill HB138

Maryland 2023 Regular Session

Maryland House Bill HB138 Compare Versions

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33 EXPLANATION: CAPITALS INDICATE MAT TER ADDED TO EXISTIN G LAW.
44 [Brackets] indicate matter deleted from existing law.
5- Underlining indicates amendments to bill.
6- Strike out indicates matter stricken from the bill by amendment or deleted from the law by
7-amendment.
85 *hb0138*
96
107 HOUSE BILL 138
118 E4 3lr0376
129 HB 1003/22 – HGO CF SB 30
1310 By: Delegates Kerr, Bagnall, Bartlett, Conaway, Crosby, Fair, A. Johnson,
14-Phillips, Rogers, Simpson, Solomon, and Vogel Vogel, Alston, Bhandari,
15-Cullison, Guzzone, Hill, S. Johnson, Kaiser, Kipke, R. Lewis, Lopez,
16-Martinez, Pena–Melnyk, Rosenberg, Taveras, White, and Woods
11+Phillips, Rogers, Simpson, Solomon, and Vogel
1712 Introduced and read first time: January 13, 2023
1813 Assigned to: Health and Government Operations
19-Committee Report: Favorable with amendments
20-House action: Adopted
21-Read second time: March 28, 2023
2214
23-CHAPTER ______
15+A BILL ENTITLED
2416
2517 AN ACT concerning 1
2618
27-Public Safety – Study on Statewide 2–1–1 and 3–1–1 Systems – Nonemergency 2
28-Information 3
19+Public Safety – 3–1–1 Systems – Nonemergency Information 2
2920
30-FOR the purpose of establishing the Maryland 3–1–1 Board to take certain actions relating 4
31-to the establishment of statewide and county 3–1–1 systems; establishing a 5
32-statewide 3–1–1 system under the Maryland Department of Emergency 6
33-Management to provide certain nonemergency information, subject to certain 7
34-requirements; requiring a county to be responsible for certain costs and expenses 8
35-associated with a county 3–1–1 system requiring the Department of Legislative 9
36-Services to conduct a study on the implementation of a statewide 3–1–1 system to 10
37-provide individuals with nonemergency government services, resources, and 11
38-information, both as a standalone system and as part of a merged system with the 12
39-statewide 2–1–1 system; and generally relating to 2–1–1 and 3–1–1 systems and 13
40-nonemergency information. 14
21+FOR the purpose of establishing the Maryland 3–1–1 Board to take certain actions relating 3
22+to the establishment of statewide and county 3–1–1 systems; establishing a 4
23+statewide 3–1–1 system under the Maryland Department of Emergency 5
24+Management to provide certain nonemergency information, subject to certain 6
25+requirements; requiring a county to be responsible for certain costs and expenses 7
26+associated with a county 3–1–1 system; and generally relating to 3–1–1 systems and 8
27+nonemergency information. 9
28+
29+BY repealing and reenacting, without amendments, 10
30+ Article – State Finance and Procurement 11
31+Section 14–301(a) and (l) 12
32+ Annotated Code of Maryland 13
33+ (2021 Replacement Volume and 2022 Supplement) 14
4134
4235 BY repealing and reenacting, without amendments, 15
43- Article – State Finance and Procurement 16
44-Section 14–301(a) and (l) 17
36+ Article – Public Safety 16
37+Section 1–301(a), (o), (t), and (u) 17
4538 Annotated Code of Maryland 18
46- (2021 Replacement Volume and 2022 Supplement) 19
39+ (2022 Replacement Volume) 19
4740
48-BY repealing and reenacting, without amendments, 20 2 HOUSE BILL 138
41+BY adding to 20
42+ Article – Public Safety 21
43+Section 14–1301 through 14–1312 to be under the new subtitle “Subtitle 13. 3–1–1 22
44+Nonemergency Information Systems” 23
45+ Annotated Code of Maryland 24
46+ (2022 Replacement Volume) 25
47+
48+ SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 26 2 HOUSE BILL 138
4949
5050
51- Article – Public Safety 1
52-Section 1–301(a), (o), (t), and (u) 2
53- Annotated Code of Maryland 3
54- (2022 Replacement Volume) 4
51+That the Laws of Maryland read as follows: 1
5552
56-BY adding to 5
57- Article – Public Safety 6
58-Section 14–1301 through 14–1312 to be under the new subtitle “Subtitle 13. 3–1–1 7
59-Nonemergency Information Systems” 8
60- Annotated Code of Maryland 9
61- (2022 Replacement Volume) 10
53+Article – State Finance and Procurement 2
6254
63- SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 11
64-That the Laws of Maryland read as follows: 12
55+14–301. 3
6556
66-Article – State Finance and Procurement 13
57+ (a) In this subtitle the following words have the meanings indicated. 4
6758
68-14–301. 14
59+ (l) “Socially disadvantaged individual” means an individual who has been 5
60+subjected to racial or ethnic prejudice or cultural bias within American society because of 6
61+membership in a group and without regard to individual qualities. Social disadvantage 7
62+must stem from circumstances beyond the control of the individual. 8
6963
70- (a) In this subtitle the following words have the meanings indicated. 15
64+Article – Public Safety 9
7165
72- (l) “Socially disadvantaged individual” means an individual who has been 16
73-subjected to racial or ethnic prejudice or cultural bias within American society because of 17
74-membership in a group and without regard to individual qualities. Social disadvantage 18
75-must stem from circumstances beyond the control of the individual. 19
66+1–301. 10
7667
77-Article – Public Safety 20
68+ (a) In this subtitle the following words have the meanings indicated. 11
7869
79-1–301. 21
70+ (o) “9–1–1 specialist” means an employee of a county public safety answering 12
71+point, or an employee working in a county public safety answering point, whose duties and 13
72+responsibilities include: 14
8073
81- (a) In this subtitle the following words have the meanings indicated. 22
74+ (1) receiving and processing 9–1–1 requests for emergency services; 15
8275
83- (o) “9–1–1 specialist” means an employee of a county public safety answering 23
84-point, or an employee working in a county public safety answering point, whose duties and 24
85-responsibilities include: 25
76+ (2) other support functions directly related to 9–1–1 requests for 16
77+emergency services; or 17
8678
87- (1) receiving and processing 9–1–1 requests for emergency services; 26
79+ (3) dispatching law enforcement officers, fire rescue services, emergency 18
80+medical services, and other public safety services to the scene of an emergency. 19
8881
89- (2) other support functions directly related to 9–1–1 requests for 27
90-emergency services; or 28
82+ (t) “Public safety agency” means: 20
9183
92- (3) dispatching law enforcement officers, fire rescue services, emergency 29
93-medical services, and other public safety services to the scene of an emergency. 30
84+ (1) a functional division of a public agency that provides fire fighting, 21
85+police, medical, or other emergency services; or 22
9486
95- (t) “Public safety agency” means: 31
96- HOUSE BILL 138 3
87+ (2) a private entity that provides fire fighting, police, medical, or other 23
88+emergency services on a voluntary basis. 24
89+
90+ (u) “Public safety answering point” means a communications facility that: 25
91+
92+ (1) is operated on a 24–hour basis; 26
93+
94+ (2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 27
95+area; and 28
96+
97+ (3) as appropriate: 29 HOUSE BILL 138 3
9798
9899
99- (1) a functional division of a public agency that provides fire fighting, 1
100-police, medical, or other emergency services; or 2
101100
102- (2) a private entity that provides fire fighting, police, medical, or other 3
103-emergency services on a voluntary basis. 4
101+ (i) dispatches public safety services directly; 1
104102
105- (u) “Public safety answering point” means a communications facility that: 5
103+ (ii) transmits incident data to appropriate public safety agencies 2
104+within the State for the dispatch of public safety services; or 3
106105
107- (1) is operated on a 24–hour basis; 6
106+ (iii) transfers 9–1–1 requests for emergency services or transmits 4
107+incident data to: 5
108108
109- (2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 7
110-area; and 8
109+ 1. an appropriate federal emergency communication center 6
110+responsible for the delivery of public safety services on a federal campus or federal 7
111+reservation; or 8
111112
112- (3) as appropriate: 9
113+ 2. an appropriate public safety answering point located 9
114+within or outside the State. 10
113115
114- (i) dispatches public safety services directly; 10
116+SUBTITLE 13. 3–1–1 NONEMERGENCY INFORMATION SYSTEMS. 11
115117
116- (ii) transmits incident data to appropriate public safety agencies 11
117-within the State for the dispatch of public safety services; or 12
118+14–1301. 12
118119
119- (iii) transfers 9–1–1 requests for emergency services or transmits 13
120-incident data to: 14
120+ (A) IN THIS SUBT ITLE THE FOLLOWING W ORDS HAVE THE MEANIN GS 13
121+INDICATED. 14
121122
122- 1. an appropriate federal emergency communication center 15
123-responsible for the delivery of public safety services on a federal campus or federal 16
124-reservation; or 17
123+ (B) “BOARD” MEANS THE MARYLAND 3–1–1 BOARD. 15
125124
126- 2. an appropriate public safety answering point located 18
127-within or outside the State. 19
125+ (C) “DEPARTMENT ” MEANS THE MARYLAND DEPARTMENT OF EMERGENCY 16
126+MANAGEMENT . 17
128127
129-SUBTITLE 13. 3–1–1 NONEMERGENCY INFORMATION SYSTEMS. 20
128+ (D) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF A STATEWIDE OR 18
129+COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPOR T BY: 19
130130
131-14–1301. 21
131+ (1) VERIFYING AND PROCES SING INFORMATION FOR DISTRIBUTION 20
132+BY A 3–1–1 SYSTEM; 21
132133
133- (A) IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS 22
134-INDICATED. 23
134+ (2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION 22
135+FROM COUNTIES TO A 3–1–1 SYSTEM; AND 23
135136
136- (B) “BOARD” MEANS THE MARYLAND 3–1–1 BOARD. 24
137+ (3) IDENTIFYING INFORMAT ION TO BE USED BY A 3–1–1 SYSTEM. 24
137138
138- (C) “DEPARTMENT ” MEANS THE MARYLAND DEPARTMENT OF EMERGENCY 25
139-MANAGEMENT . 26
139+ (E) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THIS 25
140+ARTICLE. 26
140141
141- (D) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF A STATEWIDE OR 27
142-COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 28
143- 4 HOUSE BILL 138
142+ (F) “SECRETARY” MEANS THE SECRETARY OF EMERGENCY MANAGEMENT . 27
143+
144+ (G) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 28 4 HOUSE BILL 138
144145
145146
146- (1) VERIFYING AND PROCES SING INFORMATIO N FOR DISTRIBUTION 1
147-BY A 3–1–1 SYSTEM; 2
147+IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 1
148148
149- (2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION 3
150-FROM COUNTIES TO A 3–1–1 SYSTEM; AND 4
149+ (H) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 2
150+FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO 3
151+NONEMERGENCY POLICE AND OTHER GOVERNMENT SERVICES. 4
151152
152- (3) IDENTIFYING INFORMAT ION TO BE USED BY A 3–1–1 SYSTEM. 5
153+ (I) “3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ” MEANS A 5
154+COMMUNICATIONS FACIL ITY THAT: 6
153155
154- (E) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THIS 6
155-ARTICLE. 7
156+ (1) OPERATES A 3–1–1 SYSTEM; 7
156157
157- (F) “SECRETARY” MEANS THE SECRETARY OF EMERGENCY MANAGEMENT . 8
158+ (2) FIRST RECEIVES 3–1–1 REQUESTS FOR INFORMA TION ABOUT 8
159+NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; AND 9
158160
159- (G) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 9
160-IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 10
161+ (3) AS APPROPRIATE : 10
161162
162- (H) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIGNED BY THE 11
163-FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO 12
164-NONEMERGENCY POLICE AND OTHER GOVERNMENT SERVICES. 13
163+ (I) DIRECTLY PROVIDES NO NEMERGENCY INFORMA TION 11
164+ABOUT GOVERNMENT SER VICES, RESOURCES, AND INFORMATION ; 12
165165
166- (I) “3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ” MEANS A 14
167-COMMUNICATIONS FACIL ITY THAT: 15
166+ (II) TRANSMITS QUESTIONS AND CONCERNS TO BE R ESOLVED 13
167+BY STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 14
168168
169- (1) OPERATES A 3–1–1 SYSTEM; 16
169+ (III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 15
170+TRANSMITS INCIDENT D ATA TO: 16
170171
171- (2) FIRST RECEIVES 3–1–1 REQUESTS FOR INFORMA TION ABOUT 17
172-NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; AND 18
172+ 1. AN APPROPRIATE PUBLI C SAFETY ANSWERING P OINT 17
173+LOCATED WITHIN OR OU TSIDE THE STATE; OR 18
173174
174- (3) AS APPROPRIATE : 19
175+ 2. AN APPROPRIATE FEDER AL EMERGENCY 19
176+COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 20
177+SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 21
175178
176- (I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 20
177-ABOUT GOVERNMENT SER VICES, RESOURCES, AND INFORMATION ; 21
179+ (J) “3–1–1 SPECIALIST” MEANS AN EMPLOYEE OF A 3–1–1 NONEMERGENCY 22
180+GOVERNMENT ANSWERING POINT WHOSE DUTIES A ND RESPONSIBILITIES INCLUDE: 23
178181
179- (II) TRANSMITS QUESTIONS A ND CONCERNS TO BE RE SOLVED 22
180-BY STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 23
182+ (1) RECEIVING AND PROCES SING 3–1–1 REQUESTS FOR 24
183+NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; 25
181184
182- (III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 24
183-TRANSMITS INCIDENT D ATA TO: 25
185+ (2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 3–1–1 26
186+REQUESTS FOR NONEMER GENCY GOVERNMENT SER VICES, RESOURCES, AND 27
187+INFORMATION ; 28
184188
185- 1. AN APPROPRIATE PUBLI C SAFETY ANSWERING P OINT 26
186-LOCATED WITHIN OR OUTSIDE THE STATE; OR 27
187- HOUSE BILL 138 5
189+ (3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 29 HOUSE BILL 138 5
188190
189191
190- 2. AN APPROPRIATE FEDER AL EMERGENCY 1
191-COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 2
192-SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 3
192+STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 1
193193
194- (J) “3–1–1 SPECIALIST” MEANS AN EMPLOYEE OF A 3–1–1 NONEMERGENCY 4
195-GOVERNMENT ANSWERING PO INT WHOSE DUTIES AND RESPONSIBILITIES INC LUDE: 5
194+ (4) TRANSFERRING REQUESTS FOR EMERGEN CY SERVICES OR 2
195+TRANSMITTING INCIDEN T DATA. 3
196196
197- (1) RECEIVING AND PROCES SING 3–1–1 REQUESTS FOR 6
198-NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; 7
197+ (K) (1) “3–1–1 SYSTEM” MEANS A TELEPHONE SE RVICE THAT: 4
199198
200- (2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 3–1–1 8
201-REQUESTS FOR NONEME RGENCY GOVERNMENT SE RVICES, RESOURCES, AND 9
202-INFORMATION ; 10
199+ (I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 5
200+SUBTITLE; AND 6
203201
204- (3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 11
205-STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 12
202+ (II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 7
203+DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 NONEMERGENCY GOVERNM ENT 8
204+ANSWERING POINT . 9
206205
207- (4) TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR 13
208-TRANSMITTING INCIDEN T DATA. 14
206+ (2) “3–1–1 SYSTEM” INCLUDES: 10
209207
210- (K) (1) “3–1–1 SYSTEM” MEANS A TELEPHONE SE RVICE THAT: 15
208+ (I) EQUIPMENT FOR : 11
211209
212- (I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 16
213-SUBTITLE; AND 17
210+ 1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 12
211+WITHIN A TELEPHONE C ENTRAL OFFICE ; 13
214212
215- (II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 18
216-DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 NONEMERGENCY GOVERNM ENT 19
217-ANSWERING POINT . 20
213+ 2. AUTOMATIC NUMBER IDE NTIFICATION; 14
218214
219- (2) “3–1–1 SYSTEM” INCLUDES: 21
215+ 3. AUTOMATIC LOCATION I DENTIFICATION ; AND 15
220216
221- (I) EQUIPMENT FOR : 22
217+ 4. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T 16
218+THE BOARD AND THE DEPARTMENT REQUIRE ; 17
222219
223- 1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 23
224-WITHIN A TELEPHONE C ENTRAL OFFICE ; 24
220+ (II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 18
221+OFFICE TO A 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ; AND 19
225222
226- 2. AUTOMATIC NUMBER IDE NTIFICATION; 25
223+ (III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 20
224+APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS . 21
227225
228- 3. AUTOMATIC LOCATION I DENTIFICATION ; AND 26
226+14–1302. 22
229227
230- 4. ANY OTHER TECHNOLOGICAL ADVANC EMENTS THAT 27
231-THE BOARD AND THE DEPARTMENT REQUIRE ; 28
228+ (A) THE GENERAL ASSEMBLY: 23
229+
230+ (1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 24
231+NONEMERGENCY GOVERNM ENT SERVICES , RESOURCES, AND INFORMATI ON TO 25
232+REDUCE THE NUMBER OF NONEMERGENCY REQUEST S FOR ASSISTANCE TO THE 26
233+EMERGENCY 9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 27
232234 6 HOUSE BILL 138
233235
234236
235- (II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 1
236-OFFICE TO A 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ; AND 2
237+ (2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 1
238+SYSTEM WOULD PROVIDE A SINGLE SOURCE FOR NONEMERGENCY INFORMA TION 2
239+AND REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ; 3
237240
238- (III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 3
239-APPROPRIATE STATE OR LOCAL AGENCIES , PROGRAMS, OR DEPARTMENTS . 4
241+ (3) ACKNOWLEDGES THAT 3–1–1 IS A NATIONALLY RECO GNIZED AND 4
242+APPLIED TELEPHONE NU MBER THAT MAY BE USE D FOR INFORMATION AN D 5
243+REFERRAL AND ELIMINA TES DELAYS CAUSED BY A LACK OF FAMILIARIT Y WITH THE 6
244+CONTACT INFORMATION FOR STATE OR LOCAL AGENCI ES, PROGRAMS, AND 7
245+DEPARTMENTS AND BY U NDERSTANDABLE CONFUS ION IN CIRCUMSTANCES OF 8
246+CRISIS; AND 9
240247
241-14–1302. 5
248+ (4) RECOGNIZES A DEMONST RATED NEED FOR AN 10
249+EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENA BLE 11
250+INDIVIDUALS IN NEED TO RECEIVE NONEMERGE NCY GOVERNMENT SERVI CES, 12
251+RESOURCES, AND INFORMATION . 13
242252
243- (A) THE GENERAL ASSEMBLY: 6
253+ (B) THIS SUBTITLE ESTABLI SHES 3–1–1 AS AN INFORMATION AN D 14
254+REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY GOVERNMENT SERVIC ES, 15
255+RESOURCES, AND INFORMATION . 16
244256
245- (1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 7
246-NONEMERGENCY GOVERNM ENT SERVICES , RESOURCES, AND INFORMATION TO 8
247-REDUCE THE NUMBER OF NONEMERGENCY REQUEST S FOR ASSISTANCE TO THE 9
248-EMERGENCY 9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 10
257+14–1303. 17
249258
250- (2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 11
251-SYSTEM WOULD PROVIDE A SINGLE SOURCE FOR NONEMERGENCY INFORMA TION 12
252-AND REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ; 13
259+ (A) THERE IS A MARYLAND 3–1–1 BOARD IN THE DEPARTMENT . 18
253260
254- (3) ACKNOWLEDGES THAT 3–1–1 IS A NATIONALLY RECO GNIZED AND 14
255-APPLIED TELEPHONE NU MBER THAT MAY BE USE D FOR INFORMATION AN D 15
256-REFERRAL AND ELIMINA TES DELAYS CAUSED BY A LACK OF FAMILIARIT Y WITH THE 16
257-CONTACT INFORMATION FOR STATE OR LOCAL AGENCIES, PROGRAMS, AND 17
258-DEPARTMENTS AND BY U NDERSTANDABLE CONFUS ION IN CIRCUMSTANCES OF 18
259-CRISIS; AND 19
261+ (B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 19
260262
261- (4) RECOGNIZES A DEMONST RATED NEED FOR AN 20
262-EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 21
263-INDIVIDUALS IN NEED TO RECEIVE NONEMERGE NCY GOVERNMENT SERVICES , 22
264-RESOURCES, AND INFORMATION . 23
263+ (I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 20
265264
266- (B) THIS SUBTITLE ESTABLI SHES 3–1–1 AS AN INFORMATION AN D 24
267-REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY GOVERNMENT SERVIC ES, 25
268-RESOURCES, AND INFORMATION . 26
265+ (II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 21
266+SECRETARY’S DESIGNEE; 22
269267
270-14–1303. 27
268+ (III) THE SECRETARY OF AGING, OR THE SECRETARY’S 23
269+DESIGNEE; 24
271270
272- (A) THERE IS A MARYLAND 3–1–1 BOARD IN THE DEPARTMENT. 28
271+ (IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 25
272+DESIGNEE; 26
273273
274- (B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 29
274+ (V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 27
275+DESIGNEE; 28
275276
276- (I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 30
277+ (VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 29
278+SECRETARY’S DESIGNEE; 30
277279 HOUSE BILL 138 7
278280
279281
280- (II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 1
282+ (VII) THE SECRETARY OF GENERAL SERVICES, OR THE 1
281283 SECRETARY’S DESIGNEE; 2
282284
283- (III) THE SECRETARY OF AGING, OR THE SECRETARY’S 3
284-DESIGNEE; 4
285+ (VIII) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 3
286+OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 4
285287
286- (IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 5
287-DESIGNEE; 6
288+ (IX) ONE REPRESENTATIVE F ROM THE TELECOMMUNIC ATIONS 5
289+INDUSTRY, APPOINTED BY THE GOVERNOR; 6
288290
289- (V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 7
290-DESIGNEE; 8
291+ (X) ONE REPRESENTATIVE F ROM THE CYBERSECURIT Y 7
292+INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS , 8
293+APPOINTED BY THE GOVERNOR; 9
291294
292- (VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 9
293-SECRETARY’S DESIGNEE; 10
295+ (XI) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 10
296+APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 11
294297
295- (VII) THE SECRETARY OF GENERAL SERVICES, OR THE 11
296-SECRETARY’S DESIGNEE; 12
298+ (XII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 12
299+ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE, APPOINTED 13
300+BY THE GOVERNOR; 14
297301
298- (VIII) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 13
299-OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 14
302+ (XIII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 15
303+ANSWERING POINT THA T IS LOCATED IN A RU RAL AREA OF THE STATE, APPOINTED 16
304+BY THE GOVERNOR; 17
300305
301- (IX) ONE REPRESENTATIVE F ROM THE TELECOMMUNIC ATIONS 15
302-INDUSTRY, APPOINTED BY THE GOVERNOR; 16
306+ (XIV) ONE REPRESENTATIVE F ROM THE MARYLAND 18
307+ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 19
308+MARYLAND ASSOCIATION OF COUNTIES; 20
303309
304- (X) ONE REPRESENT ATIVE FROM THE CYBER SECURITY 17
305-INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS , 18
306-APPOINTED BY THE GOVERNOR; 19
310+ (XV) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 21
311+LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 22
312+MUNICIPAL LEAGUE; 23
307313
308- (XI) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 20
309-APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 21
314+ (XVI) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 24
315+THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 25
310316
311- (XII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 22
312-ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE, APPOINTED 23
313-BY THE GOVERNOR; 24
317+ (XVII) THE EXECUTIVE DIRECTOR OF THE MARYLAND 9–1–1 26
318+BOARD, OR THE EXECUTIVE DIRECTOR’S DESIGNEE. 27
314319
315- (XIII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 25
316-ANSWERING POINT THAT IS LOCATED IN A RURA L AREA OF THE STATE, APPOINTED 26
317-BY THE GOVERNOR; 27
320+ (2) TWO OF THE REPRESENTA TIVES APPOINTED UNDE R PARAGRAPH 28
321+(1)(XII) AND (XIII) OF THIS SUBSECTION S HALL BE RESIDENTS OF A COUNTY THAT 29
322+RECEIVES 3–1–1 SERVICES. 30
318323
319- (XIV) ONE REPRESENTATIVE F ROM THE MARYLAND 28
320-ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 29
321-MARYLAND ASSOCIATION OF COUNTIES; 30
322- 8 HOUSE BILL 138
323-
324-
325- (XV) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 1
326-LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 2
327-MUNICIPAL LEAGUE; 3
328-
329- (XVI) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 4
330-THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 5
331-
332- (XVII) THE EXECUTIVE DIRECTOR OF THE MARYLAND 9–1–1 6
333-BOARD, OR THE EXECUTIVE DIRECTOR’S DESIGNEE. 7
334-
335- (2) TWO OF THE REPRESENTATIV ES APPOINTED UNDER P ARAGRAPH 8
336-(1)(XII) AND (XIII) OF THIS SUBSECTION S HALL BE RESIDENTS OF A COUNTY THAT 9
337-RECEIVES 3–1–1 SERVICES. 10
338-
339- (C) (1) THE TERM OF A MEMBER IS 4 YEARS. 11
340-
341- (2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 12
342-THE TERMS PROVIDED FOR M EMBERS OF THE BOARD ON JULY 1, 2023. 13
343-
344- (3) AT THE END OF A TERM , A MEMBER CONTINUES T O SERVE UNTIL 14
345-A SUCCESSOR IS APPOI NTED AND QUALIFIES . 15
346-
347- (4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY 16
348-PROMPTLY SHALL BE FI LLED FOR THE UNEXPIRED TERM IN TH E SAME MANNER AS 17
349-IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 18
350-
351- (D) FROM AMONG ITS MEMBER S, THE BOARD SHALL PROMPTLY MEET TO 19
352-ELECT A CHAIR AND A VICE CHAIR BY MAJORI TY VOTE. 20
353-
354- (E) (1) THE BOARD SHALL MEET AS NECESSARY, BUT AT LEAST ONCE 21
355-EACH QUARTER . 22
356-
357- (2) A MAJORITY OF THE BOARD IS A QUORUM . 23
358-
359- (3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 24
360-
361- (I) EACH OPEN MEETING AG ENDA: 25
362-
363- 1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ; 26
364-OR 27
365-
366- 2. IF THE MEETING IS BEING HEL D DUE TO AN 28
367-EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 29
368-FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 30 HOUSE BILL 138 9
324+ (C) (1) THE TERM OF A MEMBER IS 4 YEARS. 31 8 HOUSE BILL 138
369325
370326
371327
372- (II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 1
373-HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAY S AFTER THE MINUTES 2
374-ARE APPROVED ; AND 3
328+ (2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 1
329+THE TERMS PROVIDED F OR MEMBERS OF THE BOARD ON JULY 1, 2023. 2
375330
376- (III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 4
377-HELD IN OPEN SESSION . 5
331+ (3) AT THE END OF A TERM , A MEMBER CONTINUES T O SERVE UNTIL 3
332+A SUCCESSOR IS APPOI NTED AND QUALIFIES . 4
378333
379- (4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 6
380-MEETING IN A TIMELY MANNER. 7
334+ (4) IF A VACANCY OCCURS A FTER A TERM HAS BEGUN, THE VACANCY 5
335+PROMPTLY SHALL BE FI LLED FOR THE UNEXPIR ED TERM IN THE SAME MANNER AS 6
336+IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 7
381337
382- (II) EACH OPEN MEETING AGE NDA SHALL INCLUDE 8
383-CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OPEN MEETIN G. 9
338+ (D) FROM AMONG ITS MEMBER S, THE BOARD SHALL PROMPTLY MEET TO 8
339+ELECT A CHAIR AND A VICE CHAIR BY MAJORITY VOTE . 9
384340
385- (5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 10
341+ (E) (1) THE BOARD SHALL MEET AS N ECESSARY, BUT AT LEAST ONCE 10
342+EACH QUARTER . 11
386343
387- (I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 11
388-(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE 12
389-MEETING; AND 13
344+ (2) A MAJORITY OF THE BOARD IS A QUORUM . 12
390345
391- (II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING 14
392-OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 15
393-UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 16
394-DATE OF THE MEETING . 17
346+ (3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 13
395347
396- (F) A MEMBER OF THE BOARD: 18
348+ (I) EACH OPEN MEETING AG ENDA: 14
397349
398- (1) MAY NOT RECEIVE COMPENSA TION AS A MEMBER OF THE BOARD; 19
399-BUT 20
350+ 1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ; 15
351+OR 16
400352
401- (2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 21
402-STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 22
353+ 2. IF THE MEETING IS BE ING HELD DUE TO AN 17
354+EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 18
355+FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 19
403356
404- (G) THE DEPARTMENT SHALL PROV IDE STAFF TO THE BOARD, INCLUDING 23
405-A COORDINATOR WHO IS R ESPONSIBLE FOR THE D AILY OPERATION OF TH E OFFICE 24
406-OF THE BOARD. 25
357+ (II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 20
358+HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAYS AFTER THE MINUTES 21
359+ARE APPROVED ; AND 22
407360
408-14–1304. 26
361+ (III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 23
362+HELD IN OPEN SESSION . 24
409363
410- (A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT AND 27
411-ENHANCEMENT OF STATE WIDE AND COUNTY 3–1–1 SYSTEMS WITH THE 28
412-DEPARTMENT . 29
364+ (4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 25
365+MEETING IN A TIMELY MANNER. 26
413366
414- (B) THE BOARD’S RESPONSIBILITIES I NCLUDE: 30 10 HOUSE BILL 138
367+ (II) EACH OPEN MEETING AGE NDA SHALL INCLUDE 27
368+CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OPEN MEETIN G. 28
369+
370+ (5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 29 HOUSE BILL 138 9
415371
416372
417373
418- (1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS 1
419-FOR: 2
374+ (I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 1
375+(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE 2
376+MEETING; AND 3
420377
421- (I) THE STATEWIDE 3–1–1 SYSTEM; AND 3
378+ (II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING 4
379+OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 5
380+UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 6
381+DATE OF THE MEETING. 7
422382
423- (II) COUNTY 3–1–1 SYSTEMS; 4
383+ (F) A MEMBER OF THE BOARD: 8
424384
425- (2) ESTABLISHING PROCEDU RES TO REVIEW STATEW IDE AND 5
426-COUNTY 3–1–1 SYSTEMS; 6
385+ (1) MAY NOT RECEIVE COMP ENSATION AS A MEMBER OF THE BOARD; 9
386+BUT 10
427387
428- (3) TRANSMITTING THE REQ UIREMENTS AND PROCEDURES 7
429-ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 8
430-3–1–1 SYSTEM; 9
388+ (2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 11
389+STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 12
431390
432- (4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 10
433-3–1–1 SYSTEM TO THE STATEW IDE 3–1–1 SYSTEM IF THE GOVERN ING BODY OF A 11
434-COUNTY ELECTS TO REC EIVE STATEWIDE 3–1–1 SERVICES; 12
391+ (G) THE DEPARTMENT SHALL PROVIDE STAFF TO THE BOARD, INCLUDING 13
392+A COORDINATOR WHO IS RESPONSIBLE FOR THE DAILY OPERATION OF T HE OFFICE 14
393+OF THE BOARD. 15
435394
436- (5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 13
437-IMPLEMENTING THIS SU BTITLE, AND AN ESTIMATE OF F UNDING REQUIREMENTS 14
438-FOR THE STATEWIDE 3–1–1 SYSTEM; 15
395+14–1304. 16
439396
440- (6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS, 16
441-GUIDELINES TO MA KE NECESSARY IMPROVE MENTS TO THE STATEWI DE AND 17
442-COUNTY 3–1–1 SYSTEMS; 18
397+ (A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT AND 17
398+ENHANCEMENT OF STATE WIDE AND COUNTY 3–1–1 SYSTEMS WITH THE 18
399+DEPARTMENT. 19
443400
444- (7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 19
445-EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF STATEWIDE A ND 20
401+ (B) THE BOARD’S RESPONSIBILITIES I NCLUDE: 20
402+
403+ (1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS 21
404+FOR: 22
405+
406+ (I) THE STATEWIDE 3–1–1 SYSTEM; AND 23
407+
408+ (II) COUNTY 3–1–1 SYSTEMS; 24
409+
410+ (2) ESTABLISHING PROCEDU RES TO REVIEW STATEW IDE AND 25
411+COUNTY 3–1–1 SYSTEMS; 26
412+
413+ (3) TRANSMITTING THE REQ UIREMENTS AND PROCED URES 27
414+ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 28
415+3–1–1 SYSTEM; 29
416+ 10 HOUSE BILL 138
417+
418+
419+ (4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 1
420+3–1–1 SYSTEM TO THE STATEW IDE 3–1–1 SYSTEM IF THE GOVE RNING BODY OF A 2
421+COUNTY ELECTS TO REC EIVE STATEWIDE 3–1–1 SERVICES; 3
422+
423+ (5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 4
424+IMPLEMENTING THIS SU BTITLE, AND AN ESTIMATE OF F UNDING REQUIREMENTS 5
425+FOR THE STATEWIDE 3–1–1 SYSTEM; 6
426+
427+ (6) ESTABLISHING , WITH INPUT FROM COUNTY 3–1–1 SYSTEMS, 7
428+GUIDELINES TO MAKE N ECESSARY IMPROVEMENT S TO THE STATEWIDE A ND 8
429+COUNTY 3–1–1 SYSTEMS; 9
430+
431+ (7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 10
432+EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF STATEWIDE A ND 11
433+COUNTY 3–1–1 SYSTEMS; 12
434+
435+ (8) INSPECTING STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 13
436+GOVERNMENT ANSWERING POINTS; 14
437+
438+ (9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 15
439+SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 16
440+3–1–1 TO A STATEWIDE OR CO UNTY 3–1–1 NONEMERGE NCY GOVERNMENT 17
441+ANSWERING POINT IS M AINTAINED CONFIDENTI ALLY; 18
442+
443+ (10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 19
444+FOR 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN STATEWID E AND 20
446445 COUNTY 3–1–1 SYSTEMS; 21
447446
448- (8) INSPECTING STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 22
449-GOVERNMENT ANSWERING POINTS; 23
447+ (11) ESTABLISHING TRAININ G STANDAR DS FOR PERSONNEL AT 22
448+STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 23
449+POINTS, INCLUDING KNOWLEDGE MANAGERS AND 3–1–1 SPECIALISTS, BASED ON 24
450+NATIONAL BEST PRACTI CES; 25
450451
451- (9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 24
452-SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 25
453-3–1–1 TO A STATEWIDE OR CO UNTY 3–1–1 NONEMERGENCY GOVERNM ENT 26
454-ANSWERING POINT IS M AINTAINED CO NFIDENTIALLY ; 27
452+ (12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 26
453+CYBERSECURITY TRAINI NG FOR STATEWIDE AND COUNTY 3–1–1 SYSTEMS, IN 27
454+CONSULTATION WITH TH E DEPARTMENT OF INFORMATION TECHNOLOGY ; 28
455455
456- (10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 28
457-FOR 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN STATEWID E AND 29
458-COUNTY 3–1–1 SYSTEMS; 30
459- HOUSE BILL 138 11
456+ (13) ESTABLISHING MINIMUM STANDARDS FOR OVERSI GHT AND 29
457+ACCOUNTABILITY FOR S TATEWIDE AND COUNTY 3–1–1 SYSTEMS; AND 30
458+
459+ (14) SUPPORTING STATEWIDE 3–1–1 SPECIALIST RECRUITME NT 31
460+ACTIVITIES CONSISTIN G OF: 32
461+
462+ (I) A DATABASE THAT OFFE RS INFORMATION ON 33 HOUSE BILL 138 11
460463
461464
462- (11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL AT 1
463-STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 2
464-POINTS, INCLUDING KNOWLEDGE MANAGERS AND 3–1–1 SPECIALISTS, BASED ON 3
465-NATIONAL BEST PRACTI CES; 4
465+RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 1
466466
467- (12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 5
468-CYBERSECURITY TRAINI NG FOR STATEWIDE AND COUNTY 3–1–1 SYSTEMS, IN 6
469-CONSULTATION WITH THE DEPARTMENT OF INFORMATION TECHNOLOGY ; 7
467+ (II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 2
468+PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED IN DIVIDUALS; AND 3
470469
471- (13) ESTABLISHING MINIMUM STANDARDS FOR OVERSI GHT AND 8
472-ACCOUNTABILITY FOR S TATEWIDE AND COUNTY 3–1–1 SYSTEMS; AND 9
470+ (III) A WEBSITE THAT CONTA INS LINKS TO JOB OPP ORTUNITIES 4
471+THROUGHOUT THE STATE FOR 3–1–1 SPECIALISTS. 5
473472
474- (14) SUPPORTING STATEWIDE 3–1–1 SPECIALIST RECRUITME NT 10
475-ACTIVITIES CONSISTIN G OF: 11
473+ (C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 6
474+(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 7
475+EQUIPMENT. 8
476476
477- (I) A DATABASE THAT OFFE RS INFORMATION ON 12
478-RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 13
477+ (D) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER SUBSECTIO N 9
478+(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 10
479479
480- (II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 14
481-PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND 15
480+ (1) THE SECURITY OF RECO RDS; 11
482481
483- (III) A WEBSITE THAT CONTAINS LINKS TO JO B OPPORTUNITIES 16
484-THROUGHOUT THE STATE FOR 3–1–1 SPECIALISTS. 17
482+ (2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 12
483+DISPOSAL SCHEDULES T O ENSURE THE PR OMPT AND ORDERLY DIS POSITION OF 13
484+RECORDS, INCLUDING ELECTRONIC RECORDS, THAT ARE NO LONGER N EEDED FOR 14
485+OPERATION; AND 15
485486
486- (C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 18
487-(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 19
488-EQUIPMENT. 20
487+ (3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 16
488+ARE ACCURATE AND COM PLETE. 17
489489
490- (D) THE STANDARDS ESTABLI SHED BY TH E BOARD UNDER SUBSECTIO N 21
491-(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 22
490+ (E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UND ER 18
491+SUBSECTION (B)(11) OF THIS SECTION SHAL L INCLUDE ONBOARDING STANDARDS 19
492+FOR NEWLY HIRED 3–1–1 SPECIALISTS AND MINI MUM CONTINUING EDUCA TION 20
493+STANDARDS FOR 3–1–1 SPECIALISTS. 21
492494
493- (1) THE SECURITY OF RECO RDS; 23
495+ (2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 22
496+FOR AN AUDIT OF EACH STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 23
497+GOVERNMENT ANSWERING POINT IN ORDER TO EN SURE THAT 3–1–1 SPECIALISTS 24
498+AND OTHER PERSONNEL HAVE SATISFIED THE T RAINING REQUIREMENTS 25
499+ESTABLISHED IN ACCOR DANCE WITH SUBSECTIO N (B)(11) OF THIS SECTION. 26
494500
495- (2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 24
496-DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSIT ION OF 25
497-RECORDS, INCLUDING ELECTRONIC RECORD S, THAT ARE NO LONGER N EEDED FOR 26
498-OPERATION; AND 27
501+ (II) THE AUDIT DESCRIBED UNDER SUBPAR AGRAPH (I) OF THIS 27
502+PARAGRAPH MAY BE CON DUCTED CONCURRENTLY WITH AN INSPECTION O F THE 28
503+3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT IN ACCORDANCE WITH 29
504+SUBSECTION (B)(8) OF THIS SECTION. 30
499505
500- (3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 28
501-ARE ACCURATE AND COM PLETE. 29
502-
503- (E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER 30
504-SUBSECTION (B)(11) OF THIS SECTION SHAL L INCLUDE ONBOARDING S TANDARDS 31 12 HOUSE BILL 138
506+ (F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNIN G THE 31
507+PROCESSING OF 3–1–1 REQUESTS FOR ASSISTA NCE THAT: 32
508+ 12 HOUSE BILL 138
505509
506510
507-FOR NEWLY HIRED 3–1–1 SPECIALISTS AND MINI MUM CONTINUING EDUCA TION 1
508-STANDARDS FOR 3–1–1 SPECIALISTS. 2
511+ (1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 3–1–1 1
512+NONEMERGENCY GOVERNM ENT ANSWERING POINT THAT RECEIVED THE RE QUEST 2
513+TO OTHER STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR 3
514+OUTSIDE THE STATE; AND 4
509515
510- (2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 3
511-FOR AN AUDIT OF EACH STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 4
512-GOVERNMENT ANSWERING POINT IN ORDER TO ENSURE T HAT 3–1–1 SPECIALISTS 5
513-AND OTHER PERSONNEL HAVE SATISFIED THE T RAINING REQUIREMENTS 6
514-ESTABLISHED IN ACCOR DANCE WITH SUBSECTIO N (B)(11) OF THIS SECTION. 7
516+ (2) FOLLOW BEST PRACTICE S FOR TRANSFERRING R EQUESTS TO 5
517+ENSURE THE OPTIMAL R ESPONSE. 6
515518
516- (II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS 8
517-PARAGRAPH MAY BE CONDUCTE D CONCURRENTLY WITH AN INSPECTION OF THE 9
518-3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT IN ACCORDANCE WITH 10
519-SUBSECTION (B)(8) OF THIS SECTION. 11
519+14–1305. 7
520520
521- (F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE 12
522-PROCESSING OF 3–1–1 REQUESTS FOR ASSIS TANCE THAT: 13
521+ (A) ON OR BEFORE JULY 1, 2024, THE BOARD SHALL: 8
523522
524- (1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 3–1–1 14
525-NONEMERGENCY GOVERNM ENT ANSWERING POINT THAT RECEIVED THE RE QUEST 15
526-TO OTHER STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR 16
527-OUTSIDE THE STATE; AND 17
523+ (1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 9
524+STATEWIDE AND COUNTY 3–1–1 SYSTEMS AND A PORTAL FOR SUBMITTING 10
525+QUESTIONS ABOUT THE 3–1–1 SYSTEM; 11
528526
529- (2) FOLLOW BEST PRACTICES FOR TRANSF ERRING REQUESTS TO 18
530-ENSURE THE OPTIMAL R ESPONSE. 19
527+ (2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 12
528+COUNTIES TO ENSURE T HE STATEWIDE 3–1–1 SYSTEM IS OPERATING EFFECTIVELY; 13
531529
532-14–1305. 20
530+ (3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FO R 14
531+3–1–1 SPECIALISTS AND KNOW LEDGE MANAGERS IN TH E STATEWIDE 3–1–1 SYSTEM; 15
532+AND 16
533533
534- (A) ON OR BEFORE JULY 1, 2024, THE BOARD SHALL: 21
534+ (4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 17
535+U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 18
536+3–1–1 SYSTEM. 19
535537
536- (1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 22
537-STATEWIDE AND COUNTY 3–1–1 SYSTEMS AND A PORTAL FOR SUBMITTING 23
538-QUESTIONS ABOUT THE 3–1–1 SYSTEM; 24
538+ (B) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL: 20
539539
540- (2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 25
541-COUNTIES TO ENSURE T HE STATEWIDE 3–1–1 SYSTEM IS OPERATING EFFECTIVELY; 26
540+ (1) OBTAIN THE TECHNOLOG Y INFRASTRUCTURE NEC ESSARY TO 21
541+SUPPORT THE STATEWID E 3–1–1 SYSTEM; 22
542542
543- (3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FOR 27
544-3–1–1 SPECIALISTS AND KNOW LEDGE MANAGERS IN THE STATEW IDE 3–1–1 SYSTEM; 28
545-AND 29
543+ (2) ESTABLISH THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE 23
544+NUMBER THAT CAN BE D IALED BY AN INDIVIDU AL TO ACCESS A STATE WIDE OR 24
545+COUNTY 3–1–1 SYSTEM BASED ON THE LOCATION O F THE INDIVIDUAL ; 25
546546
547- (4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 30
548-U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 31
549-3–1–1 SYSTEM. 32
550- HOUSE BILL 138 13
547+ (3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 3–1–1 26
548+SYSTEM TO COORDINATE CALLS AMONG THE 2–1–1, 9–1–1, AND 9–8–8 ABBREVIATED 27
549+DIALING CODES ; 28
551550
552-
553- (B) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL: 1
554-
555- (1) OBTAIN THE TECHNO LOGY INFRASTRUCTURE NECESSARY TO 2
556-SUPPORT THE STATEWID E 3–1–1 SYSTEM; 3
557-
558- (2) ESTABLISH THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE 4
559-NUMBER THAT CAN BE D IALED BY AN INDIVIDU AL TO ACCESS A STATE WIDE OR 5
560-COUNTY 3–1–1 SYSTEM BASED ON THE LOCATION OF THE INDI VIDUAL; 6
561-
562- (3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 3–1–1 7
563-SYSTEM TO COORDINATE CALLS AMONG THE 2–1–1, 9–1–1, AND 9–8–8 ABBREVIATED 8
564-DIALING CODES ; 9
565-
566- (4) DEVELOP WRITTEN AGRE EMENTS TO ENSURE A C LEAR 10
567-UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR 3–1–1 NONEMERGENCY 11
568-GOVERNMENT INFORMATI ON WILL BE REFERRED TO EACH ENTITY; 12
569-
570- (5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 13
571-COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 14
572-ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE 15
573-3–1–1 SYSTEM BASED ON NATI ONAL INDUSTRY BEST P RACTICES; 16
574-
575- (6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 17
576-CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 18
577-3–1–1 SYSTEM; AND 19
578-
579- (7) CONDUCT A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE 20
580-PUBLIC ABOUT : 21
581-
582- (I) THE STATEWIDE 3–1–1 SYSTEM; AND 22
583-
584- (II) THE DIFFERENCES AMON G THE 2–1–1, 3–1–1, 9–1–1, AND 23
585-9–8–8 ABBREVIATED DIALING CODES. 24
586-
587-14–1306. 25
588-
589- (A) (1) THERE IS A STATEWIDE 3–1–1 SYSTEM UNDER THE DEPARTMENT . 26
590-
591- (2) ON OR BEFORE JULY 1, 2026, THE STATEWIDE 3–1–1 SYSTEM 27
592-SHALL BE FULLY OPERA TIONAL. 28
593-
594- (B) THE STATEWIDE 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 29
595-REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 30
596-UNDER § 14–1304 OF THIS SUBTITLE. 31 14 HOUSE BILL 138
551+ (4) DEVELOP WRITTEN AGRE EMENTS TO ENSURE A C LEAR 29
552+UNDERSTANDING OF W HICH SPECIFIC REQUES TS FOR 3–1–1 NONEMERGENCY 30
553+GOVERNMENT INFORMATI ON WILL BE REFERRED TO EACH ENTITY; 31 HOUSE BILL 138 13
597554
598555
599556
600- (C) THE DEPARTMENT SHALL PRO VIDE ALL TECHNOLOGY , EQUIPMENT, 1
601-AND FACILITIES FOR T HE STATEWIDE 3–1–1 SYSTEM. 2
557+ (5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 1
558+COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 2
559+ESTABLISH AND MAINTA IN CYBERSEC URITY STANDARDS FOR THE STATEWIDE 3
560+3–1–1 SYSTEM BASED ON NATI ONAL INDUSTRY BEST P RACTICES; 4
602561
603- (D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 3
604-TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS 4
605-SUBTITLE. 5
562+ (6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 5
563+CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 6
564+3–1–1 SYSTEM; AND 7
606565
607- (E) THE BOARD AND THE DEPARTMENT S HALL COORDINATE WITH ALL 6
608-COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 7
566+ (7) CONDUCT A STATEWIDE MARKETING CAMPAIGN TO EDUCATE THE 8
567+PUBLIC ABOUT : 9
609568
610- (F) (1) THERE SHALL BE A STAT EWIDE 3–1–1 NONEMERGENCY 8
611-GOVERNMENT ANSWERING POINT AT THE MARYLAND JOINT OPERATIONS CENTER. 9
569+ (I) THE STATEWIDE 3–1–1 SYSTEM; AND 10
612570
613- (2) A STATEWIDE 3–1–1 NONEMERGENCY GOVERNMENT ANSWERING 10
614-POINT MAY BE LOCATED AT A PUBLIC SAFETY A NSWERING POINT UNDER TITLE 1, 11
615-SUBTITLE 3 OF THIS ARTICLE. 12
571+ (II) THE DIFFERENCES AMON G THE 2–1–1, 3–1–1, 9–1–1, AND 11
572+9–8–8 ABBREVIATED DIALING CODES. 12
616573
617-14–1307. 13
574+14–1306. 13
618575
619- (A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES 14
620-ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE STATEWIDE 15
621-3–1–1 SYSTEM. 16
576+ (A) (1) THERE IS A STATEWIDE 3–1–1 SYSTEM UNDER THE DEPARTMENT . 14
622577
623- (B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 17
624-FEDERAL FUNDS TO CAR RY OUT THE POWERS AN D DUTIES OF THIS SUB TITLE. 18
578+ (2) ON OR BEFORE JULY 1, 2026, THE STATEWIDE 3–1–1 SYSTEM 15
579+SHALL BE FULLY OPERA TIONAL. 16
625580
626- (C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES AS SOCIATED WITH 19
627-AN INDIVIDUAL DIALIN G THE DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 20
628-NONEMERGENCY GOVERNM ENT ANSWERING POINT . 21
581+ (B) THE STATEWIDE 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 17
582+REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 18
583+UNDER § 14–1304 OF THIS SUBTITLE. 19
629584
630-14–1308. 22
585+ (C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT, 20
586+AND FACILITIES FOR T HE STATEWIDE 3–1–1 SYSTEM. 21
631587
632- (A) ON OR BEFORE JULY 1, 2024, THE GOVERNING BODY O F EACH COUNTY 23
633-SHALL: 24
588+ (D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 22
589+TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS 23
590+SUBTITLE. 24
634591
635- (1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN 25
636-THE STATEWIDE 3–1–1 SYSTEM UNDER § 14–1306 OF THIS SUBTITLE; OR 26
592+ (E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL 25
593+COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 26
637594
638- (2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 27
639-ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM IN ACCORDANCE 28
640-WITH § 14–1309 OF THIS SUBTITLE. 29
641- HOUSE BILL 138 15
595+ (F) (1) THERE SHALL BE A STAT EWIDE 3–1–1 NONEMERGENCY 27
596+GOVERNMENT ANSWERING POINT AT THE MARYLAND JOINT OPERATIONS CENTER. 28
597+
598+ (2) A STATEWIDE 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 29 14 HOUSE BILL 138
642599
643600
644- (B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY 1
645-3–1–1 SYSTEM UNDER SUBSECTION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 2
646-THE STATEWIDE 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM FULLY 3
647-OPERATIONAL ON OR BE FORE JULY 1, 2026. 4
601+POINT MAY BE LOCATED AT A PUBLIC SAFETY A NSWERING POINT UNDER TITLE 1, 1
602+SUBTITLE 3 OF THIS ARTICLE. 2
648603
649-14–1309. 5
604+14–1307. 3
650605
651- (A) SUBJECT TO § 14–1308 OF THIS SUBTITLE , THE GOVERNING BODY O F A 6
652-COUNTY MAY ESTA BLISH A COUNTY 3–1–1 SYSTEM. 7
606+ (A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES 4
607+ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE ST ATEWIDE 5
608+3–1–1 SYSTEM. 6
653609
654- (B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 8
655-REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 9
656-UNDER § 14–1304 OF THIS SUBTITLE. 10
610+ (B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 7
611+FEDERAL FUNDS TO CAR RY OUT THE POWERS AN D DUTIES OF THIS SUB TITLE. 8
657612
658- (2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS 11
659-SUBSECTION, THE DEPARTMENT MAY : 12
613+ (C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES AS SOCIATED WITH 9
614+AN INDIVIDUAL DIALING T HE DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 10
615+NONEMERGENCY GOVERNM ENT ANSWERING POINT . 11
660616
661- (I) ISSUE A WARNING ; AND 13
617+14–1308. 12
662618
663- (II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 14
664-VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CO RRECTED 15
665-WITHIN A TIMELY MANN ER, ASSUME CONTROL OF TH E COUNTY 3–1–1 SYSTEM AND 16
666-INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 3–1–1 SYSTEM. 17
619+ (A) ON OR BEFORE JULY 1, 2024, THE GOVERNING BODY O F EACH COUNTY 13
620+SHALL: 14
667621
668- (C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 18
669-OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 19
670-THIS SECTION IS RESP ONSIBLE FOR: 20
622+ (1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN 15
623+THE STATEWID E 3–1–1 SYSTEM UNDER § 14–1306 OF THIS SUBTITLE; OR 16
671624
672- (1) THE PROPER TRAINING AND HIRING OF 3–1–1 SPECIALISTS AND 21
673-STAFF FOR THE COUNTY 3–1–1 SYSTEM; 22
625+ (2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 17
626+ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM IN ACCORDANCE 18
627+WITH § 14–1309 OF THIS SUBTITLE. 19
674628
675- (2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 23
676-FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 24
629+ (B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY 20
630+3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 21
631+THE STATEWIDE 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM FULLY 22
632+OPERATIONAL ON OR BE FORE JULY 1, 2026. 23
677633
678- (3) ALL COSTS AND EXPENS ES ASSOCIATED WITH E STABLISHING, 25
679-MAINTAINING, AND OPERATING A C OUNTY 3–1–1 SYSTEM. 26
634+14–1309. 24
680635
681- (D) (1) A COUNTY MAY ESTABLISH A KNOWLEDGE MANAGER POSITION TO 27
682-PROVIDE SUPPORT FOR THE COUNTY 3–1–1 SYSTEM. 28
636+ (A) SUBJECT TO § 14–1308 OF THIS SUBTITLE , THE GOVERNING BODY OF A 25
637+COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM. 26
683638
684- (2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 29
685-COMPLY WITH APPLICAB LE REQUIREMENTS , PROCEDURES , AND STANDARDS 30
686-ESTABLISHED BY THE BOARD. 31
639+ (B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 27
640+REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 28
641+UNDER § 14–1304 OF THIS SUBTITLE. 29
642+
643+ (2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARAGRAPH (1) OF THIS 30 HOUSE BILL 138 15
644+
645+
646+SUBSECTION, THE DEPARTMENT MAY : 1
647+
648+ (I) ISSUE A WARNING ; AND 2
649+
650+ (II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 3
651+VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CO RRECTED 4
652+WITHIN A TIMELY MANN ER, ASSUME CONTRO L OF THE COUNTY 3–1–1 SYSTEM AND 5
653+INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 3–1–1 SYSTEM. 6
654+
655+ (C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 7
656+OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 8
657+THIS SECTION IS RESP ONSIBLE FOR: 9
658+
659+ (1) THE PROPER TRAINING AND HIRING OF 3–1–1 SPECIALISTS AND 10
660+STAFF FOR THE COUNTY 3–1–1 SYSTEM; 11
661+
662+ (2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 12
663+FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 13
664+
665+ (3) ALL COSTS AND EXPENS ES ASSOCIATED WITH ESTABLISHING , 14
666+MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM. 15
667+
668+ (D) (1) A COUNTY MAY ESTABLISH A KNOWLEDGE MANAGER POSITION TO 16
669+PROVIDE SUPPORT FOR THE COUNTY 3–1–1 SYSTEM. 17
670+
671+ (2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 18
672+COMPLY WITH APPLICAB LE REQUIREMENTS , PROCEDURES , AND STANDARDS 19
673+ESTABLISHED BY THE BOARD. 20
674+
675+ (E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 21
676+MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 22
677+ESTABLISHED BY THE BOARD UNDER § 14–1304 OF THIS SUBTITLE. 23
678+
679+ (F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT T O JOIN THE 24
680+STATEWIDE 3–1–1 SYSTEM AT ANY TIME . 25
681+
682+ (2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 26
683+STATEWIDE 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 SYSTEM. 27
684+
685+ (G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 28
686+MAY REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 SYSTEM IF THE GOVERN ING 29
687+BODY OF A COUNTY REQ UESTS TO LEAVE . 30
687688 16 HOUSE BILL 138
688689
689690
690- (E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 1
691-MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 2
692-ESTABLISHED BY THE BOARD UNDER § 14–1304 OF THIS SUBTITLE. 3
691+ (2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 1
692+TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 2
693+SYSTEM. 3
693694
694- (F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT TO JOIN THE 4
695-STATEWIDE 3–1–1 SYSTEM AT ANY TIME . 5
695+ (3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 3–1–1 SYSTEM, 4
696+THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 3–1–1 SYSTEM. 5
696697
697- (2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 6
698-STATEWIDE 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 SYSTEM. 7
698+14–1310. 6
699699
700- (G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 8
701-MAY REMOVE A COUNTY FROM THE ST ATEWIDE 3–1–1 SYSTEM IF THE GOVERN ING 9
702-BODY OF A COUNTY REQ UESTS TO LEAVE . 10
700+ (A) STATEWIDE AND COUNTY 3–1–1 SYSTEMS SHALL UTILIZ E 7
701+STANDARDS–BASED PROTOCOLS FOR : 8
703702
704- (2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 11
705-TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 12
706-SYSTEM. 13
703+ (1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY 9
704+GOVERNMENT SERVICES , RESOURCES, AND INFORMATION ; AND 10
707705
708- (3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 3–1–1 SYSTEM, 14
709-THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 3–1–1 SYSTEM. 15
706+ (2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 11
707+ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 12
708+OF THIS ARTICLE. 13
710709
711-14–1310. 16
710+ (B) THE DEPARTMENT SHALL ENSU RE THAT STATE AND COUNTY 3–1–1 14
711+SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 15
712+ASSISTANCE THAT THE 3–1–1 SPECIALIST IS RESPON SIBLE FOR RECEIVING AND 16
713+PROCESSING. 17
712714
713- (A) STATEWIDE AND COUNTY 3–1–1 SYSTEMS SHALL UTILIZ E 17
714-STANDARDS–BASED PROTOCOLS FOR : 18
715+ (C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICAT OR RESPONSE 18
716+TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A STATEWI DE 3–1–1 19
717+NONEMERGENCY GOVERNM ENT ANSWERING POINT WHEN A STATEWIDE 3–1–1 20
718+NONEMERGENCY GOVERNM ENT ANSWERING POINT IS AFFECTED BY NATUR AL OR 21
719+HUMAN–MADE DISASTERS . 22
715720
716- (1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMERGENCY 19
717-GOVERNMENT SERVICES , RESOURCES, AND INFORMATION ; AND 20
721+ (D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FOR : 23
718722
719- (2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 21
720-ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 22
721-OF THIS ARTICLE. 23
723+ (1) 3–1–1 SPECIALISTS TO RECEI VE TRAINING AND EXPE RIENCE TO 24
724+BECOME 9–1–1 SPECIALISTS; AND 25
722725
723- (B) THE DEPARTMENT SHALL ENSU RE THAT STATE AND COUNTY 3–1–1 24
724-SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 25
725-ASSISTANCE THAT THE 3–1–1 SPECIALIST IS RESPON SIBLE FOR RECEIVING AND 26
726-PROCESSING. 27
726+ (2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 26
727+TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 27
727728
728- (C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICAT OR RESPONSE 28
729-TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A STATEWI DE 3–1–1 29
730-NONEMERGENCY GOVERNM ENT ANSWERING POINT WHEN A STATEWIDE 3–1–1 30
731-NONEMERGENCY GOVERNM ENT ANSWERING POINT IS AFFECTED BY NATUR AL OR 31
732-HUMAN–MADE DISASTERS . 32
733- HOUSE BILL 138 17
729+14–1311. 28
730+
731+ (A) SERVICES AVAILABLE TH ROUGH THE STATEWIDE AND COUNTY 3–1–1 29
732+SYSTEMS SHALL INCLUD E: 30
733+
734+ (1) INFORMATION ABOUT NO NEMERGENCY GOVERNMEN T SERVICES, 31 HOUSE BILL 138 17
734735
735736
736- (D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 1
737+RESOURCES, AND INFORMATION ; 1
737738
738- (1) 3–1–1 SPECIALISTS TO RECEIVE T RAINING AND EXPERIEN CE TO 2
739-BECOME 9–1–1 SPECIALISTS; AND 3
739+ (2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 2
740+SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 3
740741
741- (2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 4
742-TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 5
742+ (3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES; 4
743743
744-14–1311. 6
744+ (4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 5
745745
746- (A) SERVICES AVAILABLE TH ROUGH THE STATEWIDE AND COUNTY 3–1–1 7
747-SYSTEMS SHALL INCLUD E: 8
746+ (5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 6
748747
749- (1) INFORMATION ABOUT NO NEMERGENCY GOVERNMEN T SERVICES, 9
750-RESOURCES, AND INFORMATION ; 10
748+ (6) ACCESS FOR INDIVIDUA LS WITH HEARING OR S PEECH 7
749+DISABILITIES; AND 8
751750
752- (2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 11
753-SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 12
751+ (7) ANY OTHER INFORMATION OR RESOURCES DETERMINED BY THE 9
752+BOARD AND THE DEPARTMENT . 10
754753
755- (3) INFORMATION ABOUT PUBLIC HEALTH EMERGENCIES ; 13
754+ (B) (1) 3–1–1 IS THE PRIMARY NONEM ERGENCY TELEPHONE NU MBER IN 11
755+THE 3–1–1 SYSTEM. 12
756756
757- (4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 14
757+ (2) THE DEPARTMENT MAY MAINTA IN A SEPARATE SECOND ARY 13
758+BACKUP TELEPHONE NUM BER FOR NONEMERGENCY CALLS. 14
758759
759- (5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 15
760+ (C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES , 15
761+RESOURCES, AND INFORMATION MADE AVAILABLE BY A 3–1–1 NONEMERGENCY 16
762+GOVERNMENT ANSWERING POINT: 17
760763
761- (6) ACCESS FOR INDIVIDUA LS WITH HEARING OR S PEECH 16
762-DISABILITIES; AND 17
764+ (1) SHALL DESIGNATE 3–1–1 AS A NONEMERGENCY TE LEPHONE 18
765+NUMBER; AND 19
763766
764- (7) ANY OTHER INFORMATIO N OR RESOURCES DETERMINED BY THE 18
765-BOARD AND THE DEPARTMENT . 19
767+ (2) MAY INCLUDE A SEPARA TE SECONDARY BACKUP TELEPHONE 20
768+NUMBER FOR NONEMERGE NCY CALLS. 21
766769
767- (B) (1) 3–1–1 IS THE PRIMARY NONEM ERGENCY TELEPHONE NU MBER IN 20
768-THE 3–1–1 SYSTEM. 21
770+ (D) (1) STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT 22
771+ANSWERING POINTS SHA LL NOTIFY THE APPROP RIATE STATE OR LOCAL AGENCI ES, 23
772+PROGRAMS, OR DEPARTMENTS OF A REQUEST FOR SERVICES , RESOURCES, OR 24
773+OTHER INFORMATION . 25
769774
770- (2) THE DEPARTMENT MAY MAINTA IN A SEPARATE SECOND ARY 22
771-BACKUP TELEPHONE NUM BER FOR NONEMERGENCY CALLS. 23
772-
773- (C) EDUCATIONAL INFORMAT ION THAT RELATES TO THE SERVICES , 24
774-RESOURCES, AND INFORMATION MADE AVAILABLE BY A 3–1–1 NONEMERGENCY 25
775-GOVERNMENT ANSWERING POINT: 26
776-
777- (1) SHALL DESIGNATE 3–1–1 AS A NONEMERGENCY TE LEPHONE 27
778-NUMBER; AND 28
775+ (2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 26
776+GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 27
777+RESOURCES, AND INFORMATION TO T HE APPROPRIATE STATE OR LOCAL AGENCI ES, 28
778+PROGRAMS, OR DEPARTMENTS . 29
779779 18 HOUSE BILL 138
780780
781781
782- (2) MAY INCLUDE A SEPARA TE SECONDARY BACKUP TELEPHONE 1
783-NUMBER FOR NONEMERGENC Y CALLS. 2
782+ (3) STATE OR L OCAL AGENCIES , PROGRAMS, AND DEPARTMENTS 1
783+WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 2
784+A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 3
785+SERVICES, RESOURCES, OR OTHER INFORMATION WILL BE REFERRED TO WHICH 4
786+AGENCY, PROGRAM, OR DEPARTMENT . 5
784787
785- (D) (1) STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT 3
786-ANSWERING POINTS SHA LL NOTIFY THE APPROP RIATE STATE OR LOCAL AGENCI ES, 4
787-PROGRAMS, OR DEPARTMENTS OF A REQUEST FOR SERVICES , RESOURCES, OR 5
788-OTHER INFORMATION . 6
788+14–1312. 6
789789
790- (2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 7
791-GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 8
792-RESOURCES, AND INFORMATION TO T HE APPROPRIATE STATE OR LOCAL AGENCI ES, 9
793-PROGRAMS, OR DEPARTMENTS . 10
790+ (A) ON OR BEFORE JULY 1 EACH YEAR , BEGINNING IN 2024, THE 7
791+DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 8
792+SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 9
793+GOVERNMENT ARTICLE, THE SENATE BUDGET AN D TAXATION COMMITTEE AND 10
794+THE HOUSE APPROPRIATIONS COMMITTEE. 11
794795
795- (3) STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS 11
796-WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 12
797-A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 13
798-SERVICES, RESOURCES, OR OTHER INFORMATION WILL BE REFERRED TO WHICH 14
799-AGENCY, PROGRAM, OR DEPARTMENT . 15
796+ (B) THE REPORT REQUIRED U NDER THIS SECTION SH ALL INCLUDE: 12
800797
801-14–1312. 16
798+ (1) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE AND 13
799+COUNTY 3–1–1 SYSTEMS; 14
802800
803- (A) ON OR BEFORE JULY 1 EACH YEAR , BEGINNING IN 2024, THE 17
804-DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 18
805-SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 19
806-GOVERNMENT ARTICLE, THE SENATE BUDGET AND TAXATION COMMITTEE AND 20
807-THE HOUSE APPROPRIATIONS COMMITTEE. 21
801+ (2) AN ANALYSIS OF ANY C HALLENGES TO THE IMPLEMENTATION OF 15
802+THIS SUBTITLE AND AN Y RECOMMENDED SOLUTI ONS; 16
808803
809- (B) THE REPORT REQUIRED U NDER THIS SECTION SH ALL INCLUDE: 22
804+ (3) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 17
810805
811- (1) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE AND 23
812-COUNTY 3–1–1 SYSTEMS; 24
806+ (4) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY THE 18
807+DEPARTMENT . 19
813808
814- (2) AN ANALYSIS OF ANY C HALLENGES TO THE IMP LEMENTATION OF 25
815-THIS SUBTITLE AND ANY RECOMMENDED SOLU TIONS; 26
809+ SECTION 2. AND BE IT FURTHER ENACTED, That the terms of the initial 20
810+members of the Maryland 3–1–1 Board shall expire as follows: 21
816811
817- (3) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 27
812+ (1) seven members in 2025; 22
818813
819- (4) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY THE 28
820-DEPARTMENT . 29
814+ (2) seven members in 2026; and 23
821815
822- SECTION 2. AND BE IT FURTHER ENACTED, That the terms of the initial 30
823-members of the Maryland 3–1–1 Board shall expire as follows: 31
816+ (3) six members in 2027. 24
824817
825- (1) seven members in 2025; 32
826- HOUSE BILL 138 19
818+ SECTION 3. AND BE IT FURTHER ENACTED, That this Act shall take effect July 25
819+1, 2023. 26
827820
828-
829- (2) seven members in 2026; and 1
830-
831- (3) six members in 2027: 2
832-
833- (a) The Department of Legislative Services shall study the implementation by the 3
834-Department of Human Services of a statewide 3–1–1 system in the State that: 4
835-
836- (1) provides citizens with nonemergency government services, resources, 5
837-and information 24 hours a day, 7 days a week, 365 days a year; and 6
838-
839- (2) merges the 3–1–1 system with the existing statewide 2–1–1 system. 7
840-
841- (b) The study conducted under subsection (a) of this section shall examine: 8
842-
843- (1) the difference in cost between implementing a statewide 3–1–1 system 9
844-and implementing a combined 2–1–1 and 3–1–1 system; 10
845-
846- (2) any potential cost savings to counties that currently operate a county 11
847-3–1–1 system if the counties were to join a statewide 3–1–1 system; 12
848-
849- (3) any potential cost savings for authorizing the use of existing 2–1–1 13
850-infrastructure for a combined 2–1–1 and 3–1–1 system; 14
851-
852- (4) the anticipated number of new personnel needed for a combined 2–1–1 15
853-and 3–1–1 system; 16
854-
855- (5) the expiration date of technology being utilized by counties that 17
856-currently operate their own 3–1–1 systems; 18
857-
858- (6) the percentage of 2–1–1 calls currently being handled by the 9–8–8 19
859-system; 20
860-
861- (7) existing studies addressing the change in 9–1–1 call volumes in 21
862-jurisdictions that have implemented a 3–1–1 system following the implementation of the 22
863-3–1–1 system; 23
864-
865- (8) the potential role of 211 Maryland in a combined 2–1–1 and 3–1–1 24
866-system, including how 211 Maryland can maintain involvement in projects unrelated to the 25
867-direct operation of the statewide 2–1–1 system; and 26
868-
869- (9) any issues with the management of 2–1–1 shifting from a nonprofit 27
870-entity to a governmental service. 28
871-
872- (c) On or before December 1, 2023, the Department of Legislative Services shall 29
873-report its findings and recommendations, in accordance with § 2–1257 of the State 30
874-Government Article, to the Senate Education, Energy, and the Environment Committee 31
875-and the House Health and Government Operations Committee. 32 20 HOUSE BILL 138
876-
877-
878-
879- SECTION 3. 2. AND BE IT FURTHER ENACTED, That this Act shall take effect 1
880-July June 1, 2023. 2
881-
882-
883-
884-
885-Approved:
886-________________________________________________________________________________
887- Governor.
888-________________________________________________________________________________
889- Speaker of the House of Delegates.
890-________________________________________________________________________________
891- President of the Senate.