MD
Maryland Senate Bill SB30

Maryland 2023 Regular Session

Maryland Senate Bill SB30 Compare Versions

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33 EXPLANATION: CAPITALS INDICATE MAT TER ADDED TO EXISTIN G LAW.
44 [Brackets] indicate matter deleted from existing law.
5- Underlining indicates amendments to bill.
6- Strike out indicates matter stricken from the bill by amendment or deleted from the law by
7-amendment.
85 *sb0030*
96
107 SENATE BILL 30
118 E4 3lr0375
12-SB 749/22 – JPR (PRE–FILED) CF HB 138
9+SB 749/22 – JPR (PRE–FILED) CF 3lr0376
1310 By: Senator Kagan
1411 Requested: September 9, 2022
1512 Introduced and read first time: January 11, 2023
1613 Assigned to: Judicial Proceedings
17-Reassigned: Education, Energy, and the Environment, January 12, 2023
18-Committee Report: Favorable with amendments
19-Senate action: Adopted
20-Read second time: March 24, 2023
2114
22-CHAPTER ______
15+A BILL ENTITLED
2316
2417 AN ACT concerning 1
2518
26-Public Safety – Study on Statewide 2–1–1 and 3–1–1 Systems – Nonemergency 2
27-Information 3
19+Public Safety – 3–1–1 Systems – Nonemergency Information 2
2820
29-FOR the purpose of establishing the Maryland 3–1–1 Board to take certain actions relating 4
30-to the establishment of statewide and county 3–1–1 systems; establishing a 5
31-statewide 3–1–1 system under the Maryland Department of Emergency 6
32-Management to provide certain nonemergency information, subject to certain 7
33-requirements; requiring a county to be responsible for certain costs and expenses 8
34-associated with a county 3–1–1 system requiring the Department of Legislative 9
35-Services to conduct a study on the implementation of a statewide 3–1–1 system to 10
36-provide individuals with nonemergency government services, resources, and 11
37-information, both as a standalone system and as part of a merged system with the 12
38-statewide 2–1–1 system; and generally relating to 2–1–1 and 3–1–1 systems and 13
39-nonemergency information. 14
21+FOR the purpose of establishing the Maryland 3–1–1 Board to take certain actions relating 3
22+to the establishment of statewide and county 3–1–1 systems; establishing a 4
23+statewide 3–1–1 system under the Maryland Department of Emergency 5
24+Management to provide certain nonemergency information, subject to certain 6
25+requirements; requiring a county to be responsible for certain costs and expenses 7
26+associated with a county 3–1–1 system; and generally relating to 3–1–1 systems and 8
27+nonemergency information. 9
28+
29+BY repealing and reenacting, without amendments, 10
30+ Article – State Finance and Procurement 11
31+Section 14–301(a) and (l) 12
32+ Annotated Code of Maryland 13
33+ (2021 Replacement Volume and 2022 Supplement) 14
4034
4135 BY repealing and reenacting, without amendments, 15
42- Article – State Finance and Procurement 16
43-Section 14–301(a) and (l) 17
36+ Article – Public Safety 16
37+Section 1–301(a), (o), (t), and (u) 17
4438 Annotated Code of Maryland 18
45- (2021 Replacement Volume and 2022 Supplement) 19
39+ (2022 Replacement Volume) 19
4640
47-BY repealing and reenacting, without amendments, 20
48- Article – Public Safety 21 2 SENATE BILL 30
41+BY adding to 20
42+ Article – Public Safety 21
43+Section 14–1301 through 14–1312 to be under the new subtitle “Subtitle 13. 3–1–1 22
44+Nonemergency Information Systems” 23
45+ Annotated Code of Maryland 24
46+ (2022 Replacement Volume) 25
47+
48+ SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 26 2 SENATE BILL 30
4949
5050
51-Section 1–301(a), (o), (t), and (u) 1
52- Annotated Code of Maryland 2
53- (2022 Replacement Volume) 3
51+That the Laws of Maryland read as follows: 1
5452
55-BY adding to 4
56- Article – Public Safety 5
57-Section 14–1301 through 14–1312 to be under the new subtitle “Subtitle 13. 3–1–1 6
58-Nonemergency Information Systems” 7
59- Annotated Code of Maryland 8
60- (2022 Replacement Volume) 9
53+Article – State Finance and Procurement 2
6154
62- SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 10
63-That the Laws of Maryland read as follows: 11
55+14–301. 3
6456
65-Article – State Finance and Procurement 12
57+ (a) In this subtitle the following words have the meanings indicated. 4
6658
67-14–301. 13
59+ (l) “Socially disadvantaged individual” means an individual who has been 5
60+subjected to racial or ethnic prejudice or cultural bias within American society because of 6
61+membership in a group and without regard to individual qualities. Social disadvantage 7
62+must stem from circumstances beyond the control of the individual. 8
6863
69- (a) In this subtitle the following words have the meanings indicated. 14
64+Article – Public Safety 9
7065
71- (l) “Socially disadvantaged individual” means an individual who has been 15
72-subjected to racial or ethnic prejudice or cultural bias within American society because of 16
73-membership in a group and without regard to individual qualities. Social disadvantage 17
74-must stem from circumstances beyond the control of the individual. 18
66+1–301. 10
7567
76-Article – Public Safety 19
68+ (a) In this subtitle the following words have the meanings indicated. 11
7769
78-1–301. 20
70+ (o) “9–1–1 specialist” means an employee of a county public safety answering 12
71+point, or an employee working in a county public safety answering point, whose duties and 13
72+responsibilities include: 14
7973
80- (a) In this subtitle the following words have the meanings indicated. 21
74+ (1) receiving and processing 9–1–1 requests for emergency services; 15
8175
82- (o) “9–1–1 specialist” means an employee of a county public safety answering 22
83-point, or an employee working in a county public safety answering point, whose duties and 23
84-responsibilities include: 24
76+ (2) other support functions directly related to 9–1–1 requests for 16
77+emergency services; or 17
8578
86- (1) receiving and processing 9–1–1 requests for emergency services; 25
79+ (3) dispatching law enforcement officers, fire rescue services, emergency 18
80+medical services, and other public safety services to the scene of an emergency. 19
8781
88- (2) other support functions directly related to 9–1–1 requests for 26
89-emergency services; or 27
82+ (t) “Public safety agency” means: 20
9083
91- (3) dispatching law enforcement officers, fire rescue services, emergency 28
92-medical services, and other public safety services to the scene of an emergency. 29
84+ (1) a functional division of a public agency that provides fire fighting, 21
85+police, medical, or other emergency services; or 22
9386
94- (t) “Public safety agency” means: 30
87+ (2) a private entity that provides fire fighting, police, medical, or other 23
88+emergency services on a voluntary basis. 24
9589
96- (1) a functional division of a public agency that provides fire fighting, 31
97-police, medical, or other emergency services; or 32 SENATE BILL 30 3
90+ (u) “Public safety answering point” means a communications facility that: 25
91+
92+ (1) is operated on a 24–hour basis; 26
93+
94+ (2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 27
95+area; and 28
96+
97+ (3) as appropriate: 29 SENATE BILL 30 3
9898
9999
100100
101- (2) a private entity that provides fire fighting, police, medical, or other 1
102-emergency services on a voluntary basis. 2
101+ (i) dispatches public safety services directly; 1
103102
104- (u) “Public safety answering point” means a communications facility that: 3
103+ (ii) transmits incident data to appropriate public safety agencies 2
104+within the State for the dispatch of public safety services; or 3
105105
106- (1) is operated on a 24–hour basis; 4
106+ (iii) transfers 9–1–1 requests for emergency services or transmits 4
107+incident data to: 5
107108
108- (2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 5
109-area; and 6
109+ 1. an appropriate federal emergency communication center 6
110+responsible for the delivery of public safety services on a federal campus or federal 7
111+reservation; or 8
110112
111- (3) as appropriate: 7
113+ 2. an appropriate public safety answering point located 9
114+within or outside the State. 10
112115
113- (i) dispatches public safety services directly; 8
116+SUBTITLE 13. 3–1–1 NONEMERGENCY INFORMATION SYSTEMS. 11
114117
115- (ii) transmits incident data to appropriate public safety agencies 9
116-within the State for the dispatch of public safety services; or 10
118+14–1301. 12
117119
118- (iii) transfers 9–1–1 requests for emergency services or transmits 11
119-incident data to: 12
120+ (A) IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS 13
121+INDICATED. 14
120122
121- 1. an appropriate federal emergency communication center 13
122-responsible for the delivery of public safety services on a federal campus or federal 14
123-reservation; or 15
123+ (B) “BOARD” MEANS THE MARYLAND 3–1–1 BOARD. 15
124124
125- 2. an appropriate public safety answering point located 16
126-within or outside the State. 17
125+ (C) “DEPARTMENT ” MEANS THE MARYLAND DEPARTMENT OF EMERGENCY 16
126+MANAGEMENT . 17
127127
128-SUBTITLE 13. 3–1–1 NONEMERGENCY INFORMATION SYSTEMS. 18
128+ (D) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF A STATEWIDE OR 18
129+COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 19
129130
130-14–1301. 19
131+ (1) VERIFYING AND PROCES SING INFORMATION FOR DISTRIBUTION 20
132+BY A 3–1–1 SYSTEM; 21
131133
132- (A) IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS 20
133-INDICATED. 21
134+ (2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION 22
135+FROM COUNTIES TO A 3–1–1 SYSTEM; AND 23
134136
135- (B) “BOARD” MEANS THE MARYLAND 3–1–1 BOARD. 22
137+ (3) IDENTIFYING INFORMAT ION TO BE USED BY A 3–1–1 SYSTEM. 24
136138
137- (C) “DEPARTMENT ” MEANS THE MARYLAND DEPARTMENT OF EMERGENCY 23
138-MANAGEMENT . 24
139+ (E) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THIS 25
140+ARTICLE. 26
139141
140- (D) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF A STATEWIDE OR 25
141-COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 26
142+ (F) “SECRETARY” MEANS THE SECRETARY OF EMERGENCY MANAGEMENT . 27
142143
143- (1) VERIFYING AND PROCES SING INFORMATION FOR DISTRIBUTION 27
144-BY A 3–1–1 SYSTEM; 28
145- 4 SENATE BILL 30
144+ (G) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 28 4 SENATE BILL 30
146145
147146
148- (2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION 1
149-FROM COUNTIES TO A 3–1–1 SYSTEM; AND 2
147+IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 1
150148
151- (3) IDENTIFYING INFORMAT ION TO BE USED BY A 3–1–1 SYSTEM. 3
149+ (H) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 2
150+FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO 3
151+NONEMERGENCY POLICE AND OTHER GOVERNMENT SERVICES. 4
152152
153- (E) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THIS 4
154-ARTICLE. 5
153+ (I) “3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ” MEANS A 5
154+COMMUNICATIONS FACIL ITY THAT: 6
155155
156- (F) “SECRETARY” MEANS THE SECRETARY OF EMERGENCY MANAGEMENT . 6
156+ (1) OPERATES A 3–1–1 SYSTEM; 7
157157
158- (G) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 7
159-IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 8
158+ (2) FIRST RECEIVES 3–1–1 REQUESTS FOR INFORMA TION ABOUT 8
159+NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; AND 9
160160
161- (H) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 9
162-FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO 10
163-NONEMERGENCY POLICE AND OTHER GOVERNMENT SERVICES. 11
161+ (3) AS APPROPRIATE : 10
164162
165- (I) “3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ” MEANS A 12
166-COMMUNICATIONS FACIL ITY THAT: 13
163+ (I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 11
164+ABOUT GOVERNMENT SERVICES, RESOURCES, AND INFORMATION ; 12
167165
168- (1) OPERATES A 3–1–1 SYSTEM; 14
166+ (II) TRANSMITS QUESTIONS AND CONCERNS TO BE R ESOLVED 13
167+BY STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 14
169168
170- (2) FIRST RECEIVE S 3–1–1 REQUESTS FOR INFORMA TION ABOUT 15
171-NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; AND 16
169+ (III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 15
170+TRANSMITS INCIDENT D ATA TO: 16
172171
173- (3) AS APPROPRIATE : 17
172+ 1. AN APPROPRIATE PUBLIC S AFETY ANSWERING POIN T 17
173+LOCATED WITHIN OR OU TSIDE THE STATE; OR 18
174174
175- (I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 18
176-ABOUT GOVERNMENT SER VICES, RESOURCES, AND INFORMATION ; 19
175+ 2. AN APPROPRIATE FEDER AL EMERGENCY 19
176+COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 20
177+SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 21
177178
178- (II) TRANSMITS QUE STIONS AND CONCERNS TO BE RESOLVED 20
179-BY STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 21
179+ (J) “3–1–1 SPECIALIST” MEANS AN EMPLOYEE OF A 3–1–1 NONEMERGENCY 22
180+GOVERNMENT ANSWERING POINT WHOSE DUTIES A ND RESPONSIBILITIES INCLUDE: 23
180181
181- (III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 22
182-TRANSMITS INCIDENT D ATA TO: 23
182+ (1) RECEIVING AND PROCES SING 3–1–1 REQUESTS FOR 24
183+NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; 25
183184
184- 1. AN APPROPRIATE PUBLI C SAFETY ANSWERING P OINT 24
185-LOCATED WITHIN OR OU TSIDE THE STATE; OR 25
185+ (2) OTHER SUPPOR T FUNCTIONS DIRECTLY RELATED TO 3–1–1 26
186+REQUESTS FOR NONEMER GENCY GOVERNMENT SER VICES, RESOURCES, AND 27
187+INFORMATION ; 28
186188
187- 2. AN APPROPRIATE FEDER AL EMERGENCY 26
188-COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 27
189-SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 28
190- SENATE BILL 30 5
189+ (3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 29 SENATE BILL 30 5
191190
192191
193- (J) “3–1–1 SPECIALIST” MEANS AN EMPLOYEE OF A 3–1–1 NONEMERGENCY 1
194-GOVERNMENT ANS WERING POINT WHOSE D UTIES AND RESPONSIBI LITIES INCLUDE: 2
192+STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 1
195193
196- (1) RECEIVING AND PROCES SING 3–1–1 REQUESTS FOR 3
197-NONEMERGENCY GOVERNM ENT SERVICES, RESOURCES, AND INFORMATION ; 4
194+ (4) TRANSFERRING REQUEST S FOR EMERGENCY SERVICES OR 2
195+TRANSMITTING INCIDEN T DATA. 3
198196
199- (2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 3–1–1 5
200-REQUESTS FOR NONEMER GENCY GOVERNMENT SERVICES , RESOURCES, AND 6
201-INFORMATION ; 7
197+ (K) (1) “3–1–1 SYSTEM” MEANS A TELEPHONE SE RVICE THAT: 4
202198
203- (3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 8
204-STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; OR 9
199+ (I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 5
200+SUBTITLE; AND 6
205201
206- (4) TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR 10
207-TRANSMITTING INCIDEN T DATA. 11
202+ (II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 7
203+DIGITS 3–1–1 TO AN ES TABLISHED 3–1–1 NONEMERGENCY GOVERNM ENT 8
204+ANSWERING POINT . 9
208205
209- (K) (1) “3–1–1 SYSTEM” MEANS A TELEPHONE SE RVICE THAT: 12
206+ (2) “3–1–1 SYSTEM” INCLUDES: 10
210207
211- (I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 13
212-SUBTITLE; AND 14
208+ (I) EQUIPMENT FOR : 11
213209
214- (II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 15
215-DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 NONEMERGENCY GOVERNM ENT 16
216-ANSWERING POINT . 17
210+ 1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 12
211+WITHIN A TELEPHONE C ENTRAL OFFICE ; 13
217212
218- (2) “3–1–1 SYSTEM” INCLUDES: 18
213+ 2. AUTOMATIC NUMBER IDE NTIFICATION; 14
219214
220- (I) EQUIPMENT FOR : 19
215+ 3. AUTOMATIC LOCATION IDENTIFICAT ION; AND 15
221216
222- 1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 20
223-WITHIN A TELEPHONE C ENTRAL OFFICE ; 21
217+ 4. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T 16
218+THE BOARD AND THE DEPARTMENT REQUIRE ; 17
224219
225- 2. AUTOMATIC NUMBER IDE NTIFICATION; 22
220+ (II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 18
221+OFFICE TO A 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ; AND 19
226222
227- 3. AUTOMATIC LOCATION I DENTIFICATION ; AND 23
223+ (III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 20
224+APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS . 21
228225
229- 4. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THAT 24
230-THE BOARD AND THE DEPARTMENT REQUIRE ; 25
226+14–1302. 22
231227
232- (II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 26
233-OFFICE TO A 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT ; AND 27
228+ (A) THE GENERAL ASSEMBLY: 23
234229
235- (III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 28
236-APPROPRIATE STATE OR LOCAL AGENCIES, PROGRAMS, OR DEPARTMENTS . 29
230+ (1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 24
231+NONEMERGENCY GOVERNM ENT SERVICES , RESOURCES, AND INFORMATION TO 25
232+REDUCE THE NUMBER OF NON EMERGENCY REQUESTS F OR ASSISTANCE TO THE 26
233+EMERGENCY 9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 27
237234 6 SENATE BILL 30
238235
239236
240-14–1302. 1
237+ (2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 1
238+SYSTEM WOULD PROVIDE A SINGLE SOURCE FOR NONEMERGENCY INFORMA TION 2
239+AND REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ; 3
241240
242- (A) THE GENERAL ASSEMBLY: 2
241+ (3) ACKNOWLEDGES THAT 3–1–1 IS A NATIONALLY RECO GNIZED AND 4
242+APPLIED TELEPHONE NU MBER THAT MAY BE USE D FOR INFORMATION AN D 5
243+REFERRAL AND ELIMINA TES DELAYS CAUSED BY A LACK OF FAMILIARIT Y WITH THE 6
244+CONTACT INFORMATION FOR STATE OR LOCAL AGENCI ES, PROGRAMS, AND 7
245+DEPARTMENTS AND BY U NDERSTANDABLE CONFUS ION IN CIRCUMSTANCES OF 8
246+CRISIS; AND 9
243247
244- (1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 3
245-NONEMERGENCY GOVERNM ENT SERVICES , RESOURCES, AND INFORMATION TO 4
246-REDUCE THE NUMBER OF NONEMERGENCY REQUEST S FOR ASSISTANCE T O THE 5
247-EMERGENCY 9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 6
248+ (4) RECOGNIZES A DEMONST RATED NEED FOR AN 10
249+EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 11
250+INDIVIDUALS IN NEED TO REC EIVE NONEMERGENCY GO VERNMENT SERVICES , 12
251+RESOURCES, AND INFORMATION . 13
248252
249- (2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 7
250-SYSTEM WOULD PROVIDE A SINGLE SOURCE FOR NONEMERGENCY INFORMA TION 8
251-AND REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTM ENTS; 9
253+ (B) THIS SUBTITLE ESTABLI SHES 3–1–1 AS AN INFORMATION AN D 14
254+REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY GOVERNMENT SERVIC ES, 15
255+RESOURCES, AND INFORMATION . 16
252256
253- (3) ACKNOWLEDGES THAT 3–1–1 IS A NATIONALLY RECO GNIZED AND 10
254-APPLIED TELEPHONE NU MBER THAT MAY BE USE D FOR INFORMATION AN D 11
255-REFERRAL AND ELIMINA TES DELAYS CAUSED BY A LACK OF FAMILIARIT Y WITH THE 12
256-CONTACT INFORMATION FOR STATE OR LOCAL AGENCI ES, PROGRAMS, AND 13
257-DEPARTMENTS AND BY U NDERSTANDABLE CONFUS ION IN CIRCUMSTANCES OF 14
258-CRISIS; AND 15
257+14–1303. 17
259258
260- (4) RECOGNIZES A DEMONST RATED NEED FOR AN 16
261-EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 17
262-INDIVIDUALS IN NEED TO RECEIVE NONEMERGE NCY GOVERNMENT S ERVICES, 18
263-RESOURCES, AND INFORMATION . 19
259+ (A) THERE IS A MARYLAND 3–1–1 BOARD IN THE DEPARTMENT . 18
264260
265- (B) THIS SUBTITLE ESTABLI SHES 3–1–1 AS AN INFORMATION AN D 20
266-REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY GOVERNMENT SERVIC ES, 21
267-RESOURCES, AND INFORMATION . 22
261+ (B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 19
268262
269-14–1303. 23
263+ (I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 20
270264
271- (A) THERE IS A MARYLAND 3–1–1 BOARD IN THE DEPARTMENT . 24
265+ (II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 21
266+SECRETARY’S DESIGNEE; 22
272267
273- (B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 25
268+ (III) THE SECRETARY OF AGING, OR THE SECRETARY’S 23
269+DESIGNEE; 24
274270
275- (I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 26
271+ (IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 25
272+DESIGNEE; 26
276273
277- (II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 27
278-SECRETARY’S DESIGNEE; 28
274+ (V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 27
275+DESIGNEE; 28
279276
280- (III) THE SECRETARY OF AGING, OR THE SECRETARY’S 29
281-DESIGNEE; 30
277+ (VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 29
278+SECRETARY’S DESIGNEE; 30
282279 SENATE BILL 30 7
283280
284281
285- (IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 1
286-DESIGNEE; 2
282+ (VII) THE SECRETARY OF GENERAL SERVICES, OR THE 1
283+SECRETARY’S DESIGNEE; 2
287284
288- (V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 3
289-DESIGNEE; 4
285+ (VIII) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 3
286+OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 4
290287
291- (VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 5
292-SECRETARY’S DESIGNEE; 6
288+ (IX) ONE REPRESENTATIVE F ROM THE TELECOMMUNIC ATIONS 5
289+INDUSTRY, APPOINTED BY THE GOVERNOR; 6
293290
294- (VII) THE SECRETARY OF GENERAL SERVICES, OR THE 7
295-SECRETARY’S DESIGNEE; 8
291+ (X) ONE REPRESENTATIVE F ROM THE CYBERSECURIT Y 7
292+INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS , 8
293+APPOINTED BY THE GOVERNOR; 9
296294
297- (VIII) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 9
298-OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 10
295+ (XI) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 10
296+APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 11
299297
300- (IX) ONE REPRESENTATIVE F ROM THE TELECOMMUNIC ATIONS 11
301-INDUSTRY, APPOINTED BY THE GOVERNOR; 12
298+ (XII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 12
299+ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE, APPOINTED 13
300+BY THE GOVERNOR; 14
302301
303- (X) ONE REPRESENTATIVE F ROM THE C YBERSECURITY 13
304-INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS , 14
305-APPOINTED BY THE GOVERNOR; 15
302+ (XIII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 15
303+ANSWERING POINT THAT IS LOCATED IN A RURAL AREA OF THE STATE, APPOINTED 16
304+BY THE GOVERNOR; 17
306305
307- (XI) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 16
308-APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 17
306+ (XIV) ONE REPRESENTATIVE F ROM THE MARYLAND 18
307+ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 19
308+MARYLAND ASSOCIATION OF COUNTIES; 20
309309
310- (XII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 18
311-ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE, APPOINTED 19
312-BY THE GOVERNOR; 20
310+ (XV) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 21
311+LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 22
312+MUNICIPAL LEAGUE; 23
313313
314- (XIII) TWO REPRESENTATIVES FROM A PUBLIC SAFETY 21
315-ANSWERING POINT THAT IS LOCATED IN A RURA L AREA OF THE STATE, APPOINTED 22
316-BY THE GOVERNOR; 23
314+ (XVI) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 24
315+THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 25
317316
318- (XIV) ONE REPRESENTATIVE F ROM THE MARYLAND 24
319-ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 25
320-MARYLAND ASSOCIATION OF COUNTIES; 26
317+ (XVII) THE EXECUTIVE DIRECTOR OF THE MARYLAND 9–1–1 26
318+BOARD, OR THE EXECUTIVE DIRECTOR’S DESIGNEE. 27
321319
322- (XV) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 27
323-LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 28
324-MUNICIPAL LEAGUE; 29
320+ (2) TWO OF THE REPRESENTA TIVES APPOINTED UNDE R PARAGRAPH 28
321+(1)(XII) AND (XIII) OF THIS SUBSECTION SHALL BE RESIDENTS O F A COUNTY THAT 29
322+RECEIVES 3–1–1 SERVICES. 30
325323
326- (XVI) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 30
327-THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 31
328- 8 SENATE BILL 30
329-
330-
331- (XVII) THE EXECUTIVE DIRECTOR OF THE MARYLAND 9–1–1 1
332-BOARD, OR THE EXECUTIVE DIRECTOR’S DESIGNEE. 2
333-
334- (2) TWO OF THE REPRESENTATIVES APPO INTED UNDER PARAGRAP H 3
335-(1)(XII) AND (XIII) OF THIS SUBSECTION S HALL BE RESIDENTS OF A COUNTY THAT 4
336-RECEIVES 3–1–1 SERVICES. 5
337-
338- (C) (1) THE TERM OF A MEMBER IS 4 YEARS. 6
339-
340- (2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 7
341-THE TERMS PROVIDED FOR MEMBERS OF THE BOARD ON JULY 1, 2023. 8
342-
343- (3) AT THE END OF A TERM , A MEMBER CONTINUES T O SERVE UNTIL 9
344-A SUCCESSOR IS APPOI NTED AND QUALIFIES . 10
345-
346- (4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY 11
347-PROMPTLY SHALL BE FI LLED FOR THE UNEXPI RED TERM IN THE SAME MANNER AS 12
348-IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 13
349-
350- (D) FROM AMONG ITS MEMBER S, THE BOARD SHALL PROMPTLY MEET TO 14
351-ELECT A CHAIR AND A VICE CHAIR BY MAJORI TY VOTE. 15
352-
353- (E) (1) THE BOARD SHALL MEET AS N ECESSARY, BUT AT LEAST ONCE 16
354-EACH QUARTER . 17
355-
356- (2) A MAJORITY OF THE BOARD IS A QUORUM . 18
357-
358- (3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 19
359-
360- (I) EACH OPEN MEETING AG ENDA: 20
361-
362- 1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ; 21
363-OR 22
364-
365- 2. IF THE MEETING IS BEING HELD DUE TO AN 23
366-EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 24
367-FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 25
368-
369- (II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 26
370-HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAYS AFTER THE MINUTES 27
371-ARE APPROVED ; AND 28
372-
373- (III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 29
374-HELD IN OPEN SESSION . 30 SENATE BILL 30 9
324+ (C) (1) THE TERM OF A MEMBER IS 4 YEARS. 31 8 SENATE BILL 30
375325
376326
377327
378- (4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 1
379-MEETING IN A TIMELY MANNER. 2
328+ (2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 1
329+THE TERMS PROVIDED F OR MEMBERS OF THE BOARD ON JULY 1, 2023. 2
380330
381- (II) EACH OPEN MEETING AGE NDA SHALL INCLUDE 3
382-CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OPEN MEETIN G. 4
331+ (3) AT THE END OF A TERM , A MEMBER CONTINUES T O SERVE UNTIL 3
332+A SUCCESSOR IS APPOI NTED AND QUALIFIES . 4
383333
384- (5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 5
334+ (4) IF A VACANCY OCCURS A FTER A TERM HAS BEGUN, THE VACANCY 5
335+PROMPTLY SHALL BE FILLED FOR THE UNEXPIRED TERM I N THE SAME MANNER AS 6
336+IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 7
385337
386- (I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 6
387-(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE 7
388-MEETING; AND 8
338+ (D) FROM AMONG ITS MEMBER S, THE BOARD SHALL PROMPTLY MEET TO 8
339+ELECT A CHAIR AND A VICE CHAIR BY MAJORITY VOTE . 9
389340
390- (II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING 9
391-OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 10
392-UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 11
393-DATE OF THE MEETING . 12
341+ (E) (1) THE BOARD SHALL MEET AS N ECESSARY, BUT AT LEAST ONCE 10
342+EACH QUARTER . 11
394343
395- (F) A MEMBER OF THE BOARD: 13
344+ (2) A MAJORITY OF THE BOARD IS A QUORUM . 12
396345
397- (1) MAY NOT RECEIVE COMPENSA TION AS A MEMBER OF THE BOARD; 14
398-BUT 15
346+ (3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 13
399347
400- (2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 16
401-STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 17
348+ (I) EACH OPEN MEETING AG ENDA: 14
402349
403- (G) THE DEPARTMENT SHALL PROV IDE STAFF TO THE BOARD, INCLUDING 18
404-A COORDINATOR WHO IS R ESPONSIBLE FOR THE D AILY OPERATION OF TH E OFFICE 19
405-OF THE BOARD. 20
350+ 1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ; 15
351+OR 16
406352
407-14–1304. 21
353+ 2. IF THE MEETING IS BE ING HELD DUE TO AN 17
354+EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 18
355+FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 19
408356
409- (A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT AND 22
410-ENHANCEMENT OF STATE WIDE AND COUNTY 3–1–1 SYSTEMS WITH THE 23
411-DEPARTMENT . 24
357+ (II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 20
358+HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAYS AFTER THE MINUTES 21
359+ARE APPROVED ; AND 22
412360
413- (B) THE BOARD’S RESPONSIBILITIES INCLUDE: 25
361+ (III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 23
362+HELD IN OPEN SESSION . 24
414363
415- (1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS 26
416-FOR: 27
364+ (4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 25
365+MEETING IN A TIMELY MANNER. 26
417366
418- (I) THE STATEWIDE 3–1–1 SYSTEM; AND 28
367+ (II) EACH OPEN MEETING AGE NDA SHALL INCLUDE 27
368+CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OPEN MEETIN G. 28
419369
420- (II) COUNTY 3–1–1 SYSTEMS; 29
370+ (5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 29 SENATE BILL 30 9
371+
372+
373+
374+ (I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 1
375+(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE 2
376+MEETING; AND 3
377+
378+ (II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING 4
379+OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 5
380+UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 6
381+DATE OF THE MEETING. 7
382+
383+ (F) A MEMBER OF THE BOARD: 8
384+
385+ (1) MAY NOT RECEIVE COMP ENSATION AS A MEMBER OF THE BOARD; 9
386+BUT 10
387+
388+ (2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 11
389+STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 12
390+
391+ (G) THE DEPARTMENT SHALL PROVIDE STAFF TO THE BOARD, INCLUDING 13
392+A COORDINATOR WHO IS RESPONSIBLE FOR THE DAILY OPERATION OF T HE OFFICE 14
393+OF THE BOARD. 15
394+
395+14–1304. 16
396+
397+ (A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT AND 17
398+ENHANCEMENT OF STATE WIDE AND COUNTY 3–1–1 SYSTEMS WITH THE 18
399+DEPARTMENT . 19
400+
401+ (B) THE BOARD’S RESPONSIBILITIES I NCLUDE: 20
402+
403+ (1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS 21
404+FOR: 22
405+
406+ (I) THE STATEWIDE 3–1–1 SYSTEM; AND 23
407+
408+ (II) COUNTY 3–1–1 SYSTEMS; 24
409+
410+ (2) ESTABLISHING PROCEDU RES TO REVIEW STATEW IDE AND 25
411+COUNTY 3–1–1 SYSTEMS; 26
412+
413+ (3) TRANSMITTING THE REQ UIREMENTS AND PROCED URES 27
414+ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 28
415+3–1–1 SYSTEM; 29
421416 10 SENATE BILL 30
422417
423418
424- (2) ESTABLISHING PROCEDU RES TO REVIEW STATEW IDE AND 1
425-COUNTY 3–1–1 SYSTEMS; 2
419+ (4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 1
420+3–1–1 SYSTEM TO THE STATEW IDE 3–1–1 SYSTEM IF THE G OVERNING BODY OF A 2
421+COUNTY ELECTS TO REC EIVE STATEWIDE 3–1–1 SERVICES; 3
426422
427- (3) TRANSMITTING THE REQUIREMENTS AND PRO CEDURES 3
428-ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 4
429-3–1–1 SYSTEM; 5
423+ (5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 4
424+IMPLEMENTING THIS SU BTITLE, AND AN ESTIMATE OF F UNDING REQUIREMENTS 5
425+FOR THE STATEWIDE 3–1–1 SYSTEM; 6
430426
431- (4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 6
432-3–1–1 SYSTEM TO THE STATEW IDE 3–1–1 SYSTEM IF THE GOVERN ING BODY OF A 7
433-COUNTY ELECTS TO R ECEIVE STATEWIDE 3–1–1 SERVICES; 8
427+ (6) ESTABLISHING , WITH INPUT FROM COUNTY 3–1–1 SYSTEMS, 7
428+GUIDELINES TO MAKE N ECESSARY IMPROVEMENT S TO THE STATEWIDE A ND 8
429+COUNTY 3–1–1 SYSTEMS; 9
434430
435- (5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 9
436-IMPLEMENTING THIS SU BTITLE, AND AN ESTIMATE OF F UNDING REQUIREMENTS 10
437-FOR THE STATEWIDE 3–1–1 SYSTEM; 11
431+ (7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 10
432+EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF STATEWIDE A ND 11
433+COUNTY 3–1–1 SYSTEMS; 12
438434
439- (6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS, 12
440-GUIDELINES TO MAKE NECES SARY IMPROVEMENTS TO THE STATEWIDE AND 13
441-COUNTY 3–1–1 SYSTEMS; 14
435+ (8) INSPECTING STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 13
436+GOVERNMENT ANSWERING POINTS; 14
442437
443- (7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 15
444-EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF STATEWIDE A ND 16
445-COUNTY 3–1–1 SYSTEMS; 17
438+ (9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 15
439+SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 16
440+3–1–1 TO A STATEWIDE OR CO UNTY 3–1–1 NONEMER GENCY GOVERNMENT 17
441+ANSWERING POINT IS M AINTAINED CONFIDENTI ALLY; 18
446442
447- (8) INSPECTING STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 18
448-GOVERNMENT ANSWERING POINTS; 19
443+ (10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 19
444+FOR 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN STATEWID E AND 20
445+COUNTY 3–1–1 SYSTEMS; 21
449446
450- (9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 20
451-SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 21
452-3–1–1 TO A STATEWIDE OR CO UNTY 3–1–1 NONEMERGENCY GOVERNM ENT 22
453-ANSWERING POINT IS MAINTAINED CONFIDENT IALLY; 23
447+ (11) ESTABLISHING TRAININ G STAND ARDS FOR PERSONNEL A T 22
448+STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 23
449+POINTS, INCLUDING KNOWLEDGE MANAGERS AND 3–1–1 SPECIALISTS, BASED ON 24
450+NATIONAL BEST PRACTI CES; 25
454451
455- (10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 24
456-FOR 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN STATEWID E AND 25
457-COUNTY 3–1–1 SYSTEMS; 26
452+(12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 26
453+CYBERSECURITY TRAINI NG FOR STATEWIDE AND COUNTY 3–1–1 SYSTEMS, IN 27
454+CONSULTATION WITH TH E DEPARTMENT OF INFORMATION TECHNOLOGY ; 28
458455
459- (11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL AT 27
460-STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 28
461-POINTS, INCLUDING KNOWLEDGE MANAGERS AND 3–1–1 SPECIALISTS, BASED ON 29
462-NATIONAL BEST PRACTI CES; 30
456+(13) ESTABLISHING MINIMUM STANDARDS FOR OVERSI GHT AND 29
457+ACCOUNTABILITY FOR S TATEWIDE AND COUNTY 3–1–1 SYSTEMS; AND 30
463458
464- (12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 31
465-CYBERSECURITY TRAINI NG FOR STATEWIDE AND COUNTY 3–1–1 SYSTEMS, IN 32
466-CONSULTATION WITH TH E DEPARTMENT OF INFORMATION TECHNOLOGY ; 33
467- SENATE BILL 30 11
459+ (14) SUPPORTING STATEWIDE 3–1–1 SPECIALIST RECRUITMEN T 31
460+ACTIVITIES CONSISTIN G OF: 32
461+
462+ (I) A DATABASE THAT OFFE RS INFORMATION ON 33 SENATE BILL 30 11
468463
469464
470- (13) ESTABLISHING MINIMUM STANDARDS FOR OVERSI GHT AND 1
471-ACCOUNTABILITY FOR S TATEWIDE AND COUNTY 3–1–1 SYSTEMS; AND 2
465+RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 1
472466
473- (14) SUPPORTING STATEWIDE 3–1–1 SPECIALIST RECRUITME NT 3
474-ACTIVITIES CONSISTING OF: 4
467+ (II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 2
468+PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDI VIDUALS; AND 3
475469
476- (I) A DATABASE THAT OFFE RS INFORMATION ON 5
477-RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 6
470+ (III) A WEBSITE THAT CONTA INS LINKS TO JOB OPP ORTUNITIES 4
471+THROUGHOUT THE STATE FOR 3–1–1 SPECIALISTS. 5
478472
479- (II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 7
480-PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND 8
473+ (C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 6
474+(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 7
475+EQUIPMENT. 8
481476
482- (III) A WEBSITE THAT CONTAINS LINKS TO JOB OPPORTUNITIES 9
483-THROUGHOUT THE STATE FOR 3–1–1 SPECIALISTS. 10
477+ (D) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER SUBSECTIO N 9
478+(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 10
484479
485- (C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 11
486-(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 12
487-EQUIPMENT. 13
480+ (1) THE SECURITY OF RECO RDS; 11
488481
489- (D) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER SUBSECTIO N 14
490-(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 15
482+ (2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 12
483+DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSITION OF 13
484+RECORDS, INCLUDING ELECTRONIC RECORDS, THAT ARE NO LONGER N EEDED FOR 14
485+OPERATION; AND 15
491486
492- (1) THE SECURITY OF RECO RDS; 16
487+ (3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 16
488+ARE ACCURATE AND COM PLETE. 17
493489
494- (2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 17
495-DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSIT ION OF 18
496-RECORDS, INCLUDING ELECTRONIC RECORDS, THAT ARE NO LONGER N EEDED FOR 19
497-OPERATION; AND 20
490+ (E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER 18
491+SUBSECTION (B)(11) OF THIS SECTION SHAL L INCLUDE ONBOARDING STANDARDS 19
492+FOR NEWLY HIRED 3–1–1 SPECIALISTS AND MINI MUM CONTINUING EDUCA TION 20
493+STANDARDS FOR 3–1–1 SPECIALISTS. 21
498494
499- (3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 21
500-ARE ACCURATE AND COM PLETE. 22
495+(2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 22
496+FOR AN AUDIT OF EACH STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 23
497+GOVERNMENT ANSWERING POINT IN ORDER TO EN SURE THAT 3–1–1 SPECIALISTS 24
498+AND OTHER PERSONNEL HAVE SATISFIED THE T RAINING REQUIREMENTS 25
499+ESTABLISHED IN ACCOR DANCE WITH SUBSECTIO N (B)(11) OF THIS SECTION. 26
501500
502- (E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER 23
503-SUBSECTION (B)(11) OF THIS SECTION SHALL INCLUDE ONBOAR DING STANDARDS 24
504-FOR NEWLY HIRED 3–1–1 SPECIALISTS AND MINI MUM CONTINUING EDUCA TION 25
505-STANDARDS FOR 3–1–1 SPECIALISTS. 26
501+ (II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS 27
502+PARAGRAPH MAY BE CON DUCTED CONCURRENTLY WITH AN INSPECTION O F THE 28
503+3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT IN ACCORDANCE WITH 29
504+SUBSECTION (B)(8) OF THIS SECTION. 30
506505
507- (2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 27
508-FOR AN AUDIT OF EACH STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY 28
509-GOVERNMENT ANSWERING POINT IN ORDER TO EN SURE THAT 3–1–1 SPECIALISTS 29
510-AND OTHER PERSONNEL HAVE SATISFIED THE T RAINING REQUIREMENTS 30
511-ESTABLISHED IN ACCOR DANCE WITH SUBSECTIO N (B)(11) OF THIS SECTION. 31
506+ (F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE 31
507+PROCESSING OF 3–1–1 REQUESTS FOR ASSISTA NCE THAT: 32
512508 12 SENATE BILL 30
513509
514510
515- (II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS 1
516-PARAGRAPH MAY BE CON DUCTED CONCURRENTLY WITH AN INSPECTION O F THE 2
517-3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING POINT IN ACCORDANCE WITH 3
518-SUBSECTION (B)(8) OF THIS SECTION. 4
511+ (1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 3–1–1 1
512+NONEMERGENCY GOVERNM ENT ANSWERING POINT THAT RECEIVED THE RE QUEST 2
513+TO OTHER STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR 3
514+OUTSIDE THE STATE; AND 4
519515
520- (F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE 5
521-PROCESSING OF 3–1–1 REQUESTS FOR ASSISTANCE THAT : 6
516+ (2) FOLLOW BEST PRACTICE S FOR TRANSFERRING R EQUESTS TO 5
517+ENSURE THE OPTIMAL R ESPONSE. 6
522518
523- (1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 3–1–1 7
524-NONEMERGENCY GOVERNM ENT ANSWERING POINT THAT RECEIVED THE RE QUEST 8
525-TO OTHER STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR 9
526-OUTSIDE THE STATE; AND 10
519+14–1305. 7
527520
528- (2) FOLLOW BEST PRACTICES FOR TRANSF ERRING REQUESTS TO 11
529-ENSURE THE OPTIMAL R ESPONSE. 12
521+ (A) ON OR BEFORE JULY 1, 2024, THE BOARD SHALL: 8
530522
531-14–1305. 13
523+ (1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 9
524+STATEWIDE AND COUNTY 3–1–1 SYSTEMS AND A PORTAL FOR SUBMITT ING 10
525+QUESTIONS ABOUT THE 3–1–1 SYSTEM; 11
532526
533- (A) ON OR BEFORE JULY 1, 2024, THE BOARD SHALL: 14
527+ (2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 12
528+COUNTIES TO ENSURE T HE STATEWIDE 3–1–1 SYSTEM IS OPERATING EFFECTIVELY; 13
534529
535- (1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 15
536-STATEWIDE AND COUNTY 3–1–1 SYSTEMS AND A PORTAL FOR SUBMITTING 16
537-QUESTIONS ABOUT THE 3–1–1 SYSTEM; 17
530+ (3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FOR 14
531+3–1–1 SPECIALISTS AND KNOWLEDG E MANAGERS IN THE ST ATEWIDE 3–1–1 SYSTEM; 15
532+AND 16
538533
539- (2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 18
540-COUNTIES TO ENSURE T HE STATEWIDE 3–1–1 SYSTEM IS OPERATING EFFECTIVELY; 19
534+ (4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 17
535+U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 18
536+3–1–1 SYSTEM. 19
541537
542- (3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FOR 20
543-3–1–1 SPECIALISTS AND KNOW LEDGE MAN AGERS IN THE STATEWI DE 3–1–1 SYSTEM; 21
544-AND 22
538+ (B) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL: 20
545539
546- (4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 23
547-U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 24
548-3–1–1 SYSTEM. 25
540+ (1) OBTAIN THE TECHNOLOG Y INFRASTRUCTURE NEC ESSARY TO 21
541+SUPPORT THE STATEWID E 3–1–1 SYSTEM; 22
549542
550- (B) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL: 26
543+ (2) ESTABLISH THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE 23
544+NUMBER THAT CAN BE D IALED BY AN INDIVIDU AL TO ACCESS A STATE WIDE OR 24
545+COUNTY 3–1–1 SYSTEM BASED ON THE LOCATION OF THE INDIVID UAL; 25
551546
552- (1) OBTAIN THE TECHNOLOGY INFRASTRU CTURE NECESSARY TO 27
553-SUPPORT THE STATEWID E 3–1–1 SYSTEM; 28
547+ (3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 3–1–1 26
548+SYSTEM TO COORDINATE CALLS AMONG THE 2–1–1, 9–1–1, AND 9–8–8 ABBREVIATED 27
549+DIALING CODES ; 28
554550
555- (2) ESTABLISH THE DIGITS 3–1–1 AS THE PRIMARY TELEP HONE 29
556-NUMBER THAT CAN BE D IALED BY AN INDIVIDU AL TO ACCESS A STATE WIDE OR 30
557-COUNTY 3–1–1 SYSTEM BASED ON THE LOCATION OF THE INDI VIDUAL; 31
558- SENATE BILL 30 13
559-
560-
561- (3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 3–1–1 1
562-SYSTEM TO COORDINATE CALLS AMONG THE 2–1–1, 9–1–1, AND 9–8–8 ABBREVIATED 2
563-DIALING CODES ; 3
564-
565- (4) DEVELOP WRITTEN AGRE EMENTS TO ENSURE A C LEAR 4
566-UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR 3–1–1 NONEMERGENCY 5
567-GOVERNMENT INFORMATI ON WILL BE REFERRED TO EACH ENTITY; 6
568-
569- (5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 7
570-COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 8
571-ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE 9
572-3–1–1 SYSTEM BASED ON NATI ONAL INDUSTRY BEST P RACTICES; 10
573-
574- (6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 11
575-CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 12
576-3–1–1 SYSTEM; AND 13
577-
578- (7) CONDUCT A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE 14
579-PUBLIC ABOUT : 15
580-
581- (I) THE STATEWIDE 3–1–1 SYSTEM; AND 16
582-
583- (II) THE DIFFERENCES AMON G THE 2–1–1, 3–1–1, 9–1–1, AND 17
584-9–8–8 ABBREVIATED DIALING CODES. 18
585-
586-14–1306. 19
587-
588- (A) (1) THERE IS A STATEWID E 3–1–1 SYSTEM UNDER THE DEPARTMENT . 20
589-
590- (2) ON OR BEFORE JULY 1, 2026, THE STATEWIDE 3–1–1 SYSTEM 21
591-SHALL BE FULLY OPERA TIONAL. 22
592-
593- (B) THE STATEWIDE 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 23
594-REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 24
595-UNDER § 14–1304 OF THIS SUBTITLE. 25
596-
597- (C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT, 26
598-AND FACILITIES FOR T HE STATEWIDE 3–1–1 SYSTEM. 27
599-
600- (D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 28
601-TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS 29
602-SUBTITLE. 30
603- 14 SENATE BILL 30
604-
605-
606- (E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL 1
607-COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 2
608-
609- (F) (1) THERE SHALL BE A STAT EWIDE 3–1–1 NONEMERGENCY 3
610-GOVERNMENT ANSWERING POINT AT THE MARYLAND JOINT OPERATIONS CENTER. 4
611-
612- (2) A STATEWIDE 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 5
613-POINT MAY BE LOCATED AT A PUBLIC SAFETY A NSWERING POINT UNDER TITLE 1, 6
614-SUBTITLE 3 OF THIS ARTICLE. 7
615-
616-14–1307. 8
617-
618- (A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES 9
619-ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE ST ATEWIDE 10
620-3–1–1 SYSTEM. 11
621-
622- (B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 12
623-FEDERAL FUNDS TO CAR RY OUT THE POWERS AN D DUTIES OF THIS SUB TITLE. 13
624-
625- (C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES ASSOCIATED WITH 14
626-AN INDIVIDUAL DIALIN G THE DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 15
627-NONEMERGENCY GOVERNM ENT ANSWERING POINT . 16
628-
629-14–1308. 17
630-
631- (A) ON OR BEFORE JULY 1, 2024, THE GOVERNING BODY O F EACH COUNTY 18
632-SHALL: 19
633-
634- (1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN 20
635-THE STATEWIDE 3–1–1 SYSTEM UNDER § 14–1306 OF THIS SUBTITLE; OR 21
636-
637- (2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 22
638-ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM IN ACCORDANCE 23
639-WITH § 14–1309 OF THIS SUBTITLE. 24
640-
641- (B) A COUNTY THAT ELE CTS TO ESTABLISH AND ADMINISTER A COUNTY 25
642-3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 26
643-THE STATEWIDE 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM FULLY 27
644-OPERATIONAL ON OR BE FORE JULY 1, 2026. 28
645-
646-14–1309. 29
647-
648- (A) SUBJECT TO § 14–1308 OF THIS SUBTITLE , THE GOVERNING BODY O F A 30
649-COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM. 31 SENATE BILL 30 15
551+ (4) DEVELOP WRITTEN AGRE EMENTS TO ENSURE A C LEAR 29
552+UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR 3–1–1 NONEMERGENCY 30
553+GOVERNMENT INFORMATI ON WILL BE REFERRED TO EACH ENTITY; 31 SENATE BILL 30 13
650554
651555
652556
653- (B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 1
654-REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 2
655-UNDER § 14–1304 OF THIS SUBTITLE. 3
557+ (5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 1
558+COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 2
559+ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATEWIDE 3
560+3–1–1 SYSTEM BASED ON NATI ONAL INDUSTRY BEST P RACTICES; 4
656561
657- (2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS 4
658-SUBSECTION, THE DEPARTMENT MAY : 5
562+ (6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 5
563+CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 6
564+3–1–1 SYSTEM; AND 7
659565
660- (I) ISSUE A WARNING ; AND 6
566+ (7) CONDUCT A STATEWIDE MARKETING CAMPAIGN TO EDUCATE THE 8
567+PUBLIC ABOUT : 9
661568
662- (II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 7
663-VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CO RRECTED 8
664-WITHIN A TIMELY MANNER , ASSUME CONTROL OF TH E COUNTY 3–1–1 SYSTEM AND 9
665-INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 3–1–1 SYSTEM. 10
569+ (I) THE STATEWIDE 3–1–1 SYSTEM; AND 10
666570
667- (C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 11
668-OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 12
669-THIS SECTION IS RESPONS IBLE FOR: 13
571+ (II) THE DIFFERENCES AMONG TH E 2–1–1, 3–1–1, 9–1–1, AND 11
572+9–8–8 ABBREVIATED DIALING CODES. 12
670573
671- (1) THE PROPER TRAINING AND HIRING OF 3–1–1 SPECIALISTS AND 14
672-STAFF FOR THE COUNTY 3–1–1 SYSTEM; 15
574+14–1306. 13
673575
674- (2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 16
675-FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 17
576+ (A) (1) THERE IS A STATEWIDE 3–1–1 SYSTEM UNDER THE DEPARTMENT . 14
676577
677- (3) ALL COSTS AND EXPENS ES ASSOCIATED WITH ESTA BLISHING, 18
678-MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM. 19
578+ (2) ON OR BEFORE JULY 1, 2026, THE STATEWIDE 3–1–1 SYSTEM 15
579+SHALL BE FULLY OPERA TIONAL. 16
679580
680- (D) (1) A COUNTY MAY ESTABLISH A KNOWLEDGE MANAGER POSITION TO 20
681-PROVIDE SUPPORT FOR THE COUNTY 3–1–1 SYSTEM. 21
581+ (B) THE STATEWIDE 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 17
582+REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 18
583+UNDER § 14–1304 OF THIS SUBTITLE. 19
682584
683- (2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 22
684-COMPLY WITH APPLICABLE REQU IREMENTS, PROCEDURES , AND STANDARDS 23
685-ESTABLISHED BY THE BOARD. 24
585+ (C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT, 20
586+AND FACILITIES FOR T HE STATEWIDE 3–1–1 SYSTEM. 21
686587
687- (E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 25
688-MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 26
689-ESTABLISHED BY THE BOARD UNDER § 14–1304 OF THIS SUBTITLE. 27
588+ (D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 22
589+TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS 23
590+SUBTITLE. 24
690591
691- (F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT T O JOIN THE 28
692-STATEWIDE 3–1–1 SYSTEM AT ANY TIME . 29
592+ (E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL 25
593+COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 26
693594
694- (2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 30
695-STATEWIDE 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 SYSTEM. 31 16 SENATE BILL 30
595+ (F) (1) THERE SHALL BE A STAT EWIDE 3–1–1 NONEMERGENCY 27
596+GOVERNMENT ANSWERING POINT AT THE MARYLAND JOINT OPERATIONS CENTER. 28
597+
598+ (2) A STATEWIDE 3–1–1 NONEMERGENCY GOVERNM ENT ANSWERING 29 14 SENATE BILL 30
696599
697600
601+POINT MAY BE LOCATED AT A PUBLIC SAFETY A NSWERING POINT UNDER TITLE 1, 1
602+SUBTITLE 3 OF THIS ARTICLE. 2
698603
699- (G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 1
700-MAY REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 SYSTEM IF THE GOVERN ING 2
701-BODY OF A COUNTY REQ UESTS TO LEAVE . 3
604+14–1307. 3
702605
703- (2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 4
704-TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STAT EWIDE 3–1–1 5
705-SYSTEM. 6
606+ (A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES 4
607+ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE STATEW IDE 5
608+3–1–1 SYSTEM. 6
706609
707- (3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 3–1–1 SYSTEM, 7
708-THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 3–1–1 SYSTEM. 8
610+ (B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 7
611+FEDERAL FUNDS TO CAR RY OUT THE POWERS AN D DUTIES OF THIS SUB TITLE. 8
709612
710-14–1310. 9
613+ (C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES AS SOCIATED WITH 9
614+AN INDIVIDUAL DIALIN G THE DIGITS 3–1–1 TO AN ESTABLISHED 3–1–1 10
615+NONEMERGENCY GOVERNM ENT ANSWERING POINT . 11
711616
712- (A) STATEWIDE AND COUNTY 3–1–1 SYSTEMS SHALL UTILIZ E 10
713-STANDARDS–BASED PROTOCOLS FOR : 11
617+14–1308. 12
714618
715- (1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY 12
716-GOVERNMENT SERVICES , RESOURCES, AND INFORMATION ; AND 13
619+ (A) ON OR BEFORE JULY 1, 2024, THE GOVERNING BODY O F EACH COUNTY 13
620+SHALL: 14
717621
718- (2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 14
719-ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 15
720-OF THIS ARTICLE. 16
622+ (1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN 15
623+THE STATEWIDE 3–1–1 SYSTEM UNDE R § 14–1306 OF THIS SUBTITLE; OR 16
721624
722- (B) THE DEPARTMENT SHALL ENSU RE THAT STATE AND COUNTY 3–1–1 17
723-SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 18
724-ASSISTANCE THAT THE 3–1–1 SPECIALIST IS RESPON SIBLE FOR RECEIVING AND 19
725-PROCESSING. 20
625+ (2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 17
626+ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM IN ACCORDANCE 18
627+WITH § 14–1309 OF THIS SUBTITLE. 19
726628
727- (C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICATOR R ESPONSE 21
728-TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A STATEWI DE 3–1–1 22
729-NONEMERGENCY GOVERNM ENT ANSWERING POINT WHEN A STATEWIDE 3–1–1 23
730-NONEMERGENCY GOVERNM ENT ANSWERING POINT IS AFFECTED BY NATUR AL OR 24
731-HUMAN–MADE DISASTERS . 25
629+ (B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY 20
630+3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 21
631+THE STATEWIDE 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM FULLY 22
632+OPERATIONAL ON OR BE FORE JULY 1, 2026. 23
732633
733- (D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 26
634+14–1309. 24
734635
735- (1) 3–1–1 SPECIALISTS TO RECEI VE TRAINING AND EXPE RIENCE TO 27
736-BECOME 9–1–1 SPECIALISTS; AND 28
636+ (A) SUBJECT TO § 14–1308 OF THIS SUBTITLE , THE GOVERNING BODY O F A 25
637+COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM. 26
737638
738- (2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 29
739-TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 30
639+ (B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 27
640+REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 28
641+UNDER § 14–1304 OF THIS SUBTITLE. 29
740642
741-14–1311. 31 SENATE BILL 30 17
643+ (2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PAR AGRAPH (1) OF THIS 30 SENATE BILL 30 15
742644
743645
646+SUBSECTION, THE DEPARTMENT MAY : 1
744647
745- (A) SERVICES AVAILABLE TH ROUGH THE STATEWIDE AND COUNTY 3–1–1 1
746-SYSTEMS SHALL INCLUD E: 2
648+ (I) ISSUE A WARNING ; AND 2
747649
748- (1) INFORMATION ABOUT NO NEMERGENCY GOVERNMEN T SERVICES, 3
749-RESOURCES, AND INFORMATION ; 4
650+ (II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 3
651+VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CO RRECTED 4
652+WITHIN A TIMELY MANN ER, ASSUME CONTROL OF TH E COUNTY 3–1–1 SYSTEM AND 5
653+INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 3–1–1 SYSTEM. 6
750654
751- (2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 5
752-SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 6
655+ (C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 7
656+OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 8
657+THIS SECTION IS RESP ONSIBLE FOR: 9
753658
754- (3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES; 7
659+ (1) THE PROPER TRAINING AND HIRING OF 3–1–1 SPECIALISTS AND 10
660+STAFF FOR THE COUNTY 3–1–1 SYSTEM; 11
755661
756- (4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 8
662+ (2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 12
663+FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 13
757664
758- (5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 9
665+ (3) ALL COSTS AND EXPENS ES ASSOCIATED WITH E STABLISHING, 14
666+MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM. 15
759667
760- (6) ACCESS FOR INDIVIDUA LS WITH HEARING OR S PEECH 10
761-DISABILITIES; AND 11
668+ (D) (1) A COUNTY MAY ESTABLISH A KNOWLEDGE MANAGER POSITION TO 16
669+PROVIDE SUPPORT FOR THE COUNTY 3–1–1 SYSTEM. 17
762670
763- (7) ANY OTHER INFORMATIO N OR RESOURCES DETER MINED BY THE 12
764-BOARD AND THE DEPARTMENT . 13
671+ (2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 18
672+COMPLY WITH APPLICAB LE REQUIREMENTS , PROCEDURES , AND STANDARDS 19
673+ESTABLISHED BY THE BOARD. 20
765674
766- (B) (1) 3–1–1 IS THE PRIMARY NONEM ERGENCY TELEPHONE NU MBER IN 14
767-THE 3–1–1 SYSTEM. 15
675+ (E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 21
676+MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 22
677+ESTABLISHED BY THE BOARD UNDER § 14–1304 OF THIS SUBTITLE. 23
768678
769- (2) THE DEPARTMENT MAY MAINTA IN A SEPARATE SECOND ARY 16
770-BACKUP TELEPHONE NUMBER FOR NONEMERGE NCY CALLS. 17
679+ (F) (1) THE GOVERNING BODY OF A CO UNTY MAY ELECT TO JO IN THE 24
680+STATEWIDE 3–1–1 SYSTEM AT ANY TIME . 25
771681
772- (C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES , 18
773-RESOURCES, AND INFORMATION MADE AVAILABLE BY A 3–1–1 NONEMERGENCY 19
774-GOVERNMENT ANSWERING POINT: 20
682+ (2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 26
683+STATEWIDE 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 SYSTEM. 27
775684
776- (1) SHALL DESIGNATE 3–1–1 AS A NONEMERGENCY TE LEPHONE 21
777-NUMBER; AND 22
685+ (G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION, THE BOARD 28
686+MAY REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 SYSTEM IF THE GOVERN ING 29
687+BODY OF A COUNTY REQ UESTS TO LEAVE . 30
688+ 16 SENATE BILL 30
778689
779- (2) MAY INCLUDE A SEPARA TE SECONDARY BACKUP TELEPHONE 23
780-NUMBER FOR NONEMERGE NCY CALLS. 24
781690
782- (D) (1) STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT 25
783-ANSWERING POINTS SHA LL NOTIFY THE APPROP RIATE STATE OR LOCAL AGENCI ES, 26
784-PROGRAMS, OR DEPARTMENTS OF A REQUEST FOR SERVICES , RESOURCES, OR 27
785-OTHER INFORMATION . 28
691+ (2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 1
692+TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STATEWIDE 3–1–1 2
693+SYSTEM. 3
694+
695+ (3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 3–1–1 SYSTEM, 4
696+THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 3–1–1 SYSTEM. 5
697+
698+14–1310. 6
699+
700+ (A) STATEWIDE AND COUNTY 3–1–1 SYSTEMS SHALL UTILIZ E 7
701+STANDARDS–BASED PROTOCOLS FOR : 8
702+
703+ (1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY 9
704+GOVERNMENT SERVICES , RESOURCES, AND INFORMATION ; AND 10
705+
706+ (2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 11
707+ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 12
708+OF THIS ARTICLE. 13
709+
710+ (B) THE DEPARTMENT SHALL ENSURE THAT STATE AND COUNTY 3–1–1 14
711+SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 15
712+ASSISTANCE THAT THE 3–1–1 SPECIALIST IS RESPON SIBLE FOR RECEIVING AND 16
713+PROCESSING. 17
714+
715+ (C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICAT OR RESPONSE 18
716+TEAM TO RESP OND TO, RELIEVE, ASSIST, OR AUGMENT A STATEWI DE 3–1–1 19
717+NONEMERGENCY GOVERNM ENT ANSWERING POINT WHEN A STATEWIDE 3–1–1 20
718+NONEMERGENCY GOVERNM ENT ANSWERING POINT IS AFFECTED BY NATUR AL OR 21
719+HUMAN–MADE DISASTERS . 22
720+
721+ (D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 23
722+
723+ (1) 3–1–1 SPECIALISTS TO RECEI VE TRAINING AND EXPE RIENCE TO 24
724+BECOME 9–1–1 SPECIALISTS; AND 25
725+
726+ (2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 26
727+TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 27
728+
729+14–1311. 28
730+
731+ (A) SERVICES AVAILABLE TH ROUGH THE STATEW IDE AND COUNTY 3–1–1 29
732+SYSTEMS SHALL INCLUD E: 30
733+
734+ (1) INFORMATION ABOUT NO NEMERGENCY GOVERNMEN T SERVICES, 31 SENATE BILL 30 17
735+
736+
737+RESOURCES, AND INFORMATION ; 1
738+
739+ (2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 2
740+SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THIS ARTICLE; 3
741+
742+ (3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES; 4
743+
744+ (4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 5
745+
746+ (5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 6
747+
748+ (6) ACCESS FOR INDIVIDUA LS WITH HEARING OR S PEECH 7
749+DISABILITIES; AND 8
750+
751+ (7) ANY OTHER INFORMATION OR RESOU RCES DETERMINED BY T HE 9
752+BOARD AND THE DEPARTMENT . 10
753+
754+ (B) (1) 3–1–1 IS THE PRIMARY NONEM ERGENCY TELEPHONE NU MBER IN 11
755+THE 3–1–1 SYSTEM. 12
756+
757+ (2) THE DEPARTMENT MAY MAINTA IN A SEPARATE SECOND ARY 13
758+BACKUP TELEPHONE NUM BER FOR NONEMERGENCY CALLS. 14
759+
760+ (C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES , 15
761+RESOURCES, AND INFORMATION MADE AVAILABLE BY A 3–1–1 NONEMERGENCY 16
762+GOVERNMENT ANSWERING POINT: 17
763+
764+ (1) SHALL DESIGNATE 3–1–1 AS A NONEMERGENCY TE LEPHONE 18
765+NUMBER; AND 19
766+
767+ (2) MAY INCLUDE A SEPARA TE SECONDARY BACKUP TELEPHO NE 20
768+NUMBER FOR NONEMERGE NCY CALLS. 21
769+
770+ (D) (1) STATEWIDE AND COUNTY 3–1–1 NONEMERGENCY GOVERNM ENT 22
771+ANSWERING POINTS SHA LL NOTIFY THE APPROP RIATE STATE OR LOCAL AGENCI ES, 23
772+PROGRAMS, OR DEPARTMENTS OF A REQUEST FOR SERVICES , RESOURCES, OR 24
773+OTHER INFORMATION . 25
774+
775+ (2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 26
776+GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 27
777+RESOURCES, AND INFORMATION TO T HE APPROPRIATE STATE OR LOCAL AGENCI ES, 28
778+PROGRAMS, OR DEPARTMENTS . 29
786779 18 SENATE BILL 30
787780
788781
789- (2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 1
790-GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 2
791-RESOURCES, AND INFORMATION TO T HE APPROPRIATE STATE OR LOCAL AGENCI ES, 3
792-PROGRAMS, OR DEPARTMENTS. 4
782+ (3) STATE OR LOCAL AG ENCIES, PROGRAMS, AND DEPARTMENTS 1
783+WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 2
784+A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 3
785+SERVICES, RESOURCES, OR OTHER INFORMATION WILL BE REFERRED TO WHICH 4
786+AGENCY, PROGRAM, OR DEPARTMENT . 5
793787
794- (3) STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS 5
795-WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 6
796-A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 7
797-SERVICES, RESOURCES, OR OTHER INFORMATION WILL BE REFERRED TO WHICH 8
798-AGENCY, PROGRAM, OR DEPARTMENT . 9
788+14–1312. 6
799789
800-14–1312. 10
790+ (A) ON OR BEFORE JULY 1 EACH YEAR , BEGINNING IN 2024, THE 7
791+DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 8
792+SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 9
793+GOVERNMENT ARTICLE, THE SENATE BUDGET AND TAXATION COMMITTEE AND 10
794+THE HOUSE APPROPRIATIONS COMMITTEE. 11
801795
802- (A) ON OR BEFORE JULY 1 EACH YEAR , BEGINNING IN 2024, THE 11
803-DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 12
804-SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 13
805-GOVERNMENT ARTICLE, THE SENATE BUDGET AND TAXATION COMMITTEE AND 14
806-THE HOUSE APPROPRIATIONS COMMITTEE. 15
796+ (B) THE REPORT REQUIRED U NDER THIS SECTION SH ALL INCLUDE: 12
807797
808- (B) THE REPORT REQUIRED U NDER THIS SECTION SH ALL INCLUDE: 16
798+ (1) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE AND 13
799+COUNTY 3–1–1 SYSTEMS; 14
809800
810- (1) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE AND 17
811-COUNTY 3–1–1 SYSTEMS; 18
801+ (2) AN ANALYSIS OF ANY C HALLENGES TO THE IMP LEMENTA TION OF 15
802+THIS SUBTITLE AND AN Y RECOMMENDED SOLUTI ONS; 16
812803
813- (2) AN ANALYSIS OF ANY CHALLENGES TO TH E IMPLEMENTATION OF 19
814-THIS SUBTITLE AND AN Y RECOMMENDED SOLUTI ONS; 20
804+ (3) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 17
815805
816- (3) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 21
806+ (4) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY THE 18
807+DEPARTMENT . 19
817808
818- (4) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY THE 22
819-DEPARTMENT . 23
809+ SECTION 2. AND BE IT FURTHER ENACTED, That the terms of the initial 20
810+members of the Maryland 3–1–1 Board shall expire as follows: 21
820811
821- SECTION 2. AND BE IT FURTHER ENACTED, That the te rms of the initial 24
822-members of the Maryland 3–1–1 Board shall expire as follows: 25
812+ (1) seven members in 2025; 22
823813
824- (1) seven members in 2025; 26
814+ (2) seven members in 2026; and 23
825815
826- (2) seven members in 2026; and 27
816+ (3) six members in 2027. 24
827817
828- (3) six members in 2027: 28
829-
830- (a) The Department of Legislative Services shall study the implementation by the 29
831-Department of Human Services of a statewide 3–1–1 system in the State that: 30
832- SENATE BILL 30 19
833-
834-
835- (1) provides citizens with nonemergency government services, resources, 1
836-and information 24 hours a day, 7 days a week, 365 days a year; and 2
837-
838- (2) merges the 3–1–1 system with the existing statewide 2–1–1 system. 3
839-
840- (b) The study conducted under subsection (a) of this section shall examine: 4
841-
842- (1) the difference in cost between implementing a statewide 3–1–1 system 5
843-and implementing a combined 2–1–1 and 3–1–1 system; 6
844-
845- (2) any potential cost savings to counties that currently operate a county 7
846-3–1–1 system if the counties were to join a statewide 3–1–1 system; 8
847-
848- (3) any potential cost savings for authorizing the use of existing 2–1–1 9
849-infrastructure for a combined 2–1–1 and 3–1–1 system; 10
850-
851- (4) the anticipated number of new personnel needed for a combined 2–1–1 11
852-and 3–1–1 system; 12
853-
854- (5) the expiration date of technology being utilized by counties that 13
855-currently operate their own 3–1–1 systems; 14
856-
857- (6) the percentage of 2–1–1 calls currently being handled by the 9–8–8 15
858-system; 16
859-
860- (7) existing studies addressing the change in 9–1–1 call volumes in 17
861-jurisdictions that have implemented a 3–1–1 system following the implementation of the 18
862-3–1–1 system; 19
863-
864- (8) the potential role of 211 Maryland in a combined 2–1–1 and 3–1–1 20
865-system, including how 211 Maryland can maintain involvement in projects unrelated to the 21
866-direct operation of the statewide 2–1–1 system; and 22
867-
868- (9) any issues with the management of 2–1–1 shifting from a nonprofit 23
869-entity to a governmental service. 24
870-
871- (c) On or before December 1, 2023, the Department of Legislative Services shall 25
872-report its findings and recommendations, in accordance with § 2–1257 of the State 26
873-Government Article, to the Senate Education, Energy, and the Environment Committee 27
874-and the House Health and Government Operations Committee. 28
875-
876- SECTION 3. AND BE IT FURTHER ENACTED, That this Act shall take effect July 29
877-June 1, 2023. 30
818+ SECTION 3. AND BE IT FURTHER ENACTED, That this Act shall take effect July 25
819+1, 2023. 26
878820