Maryland 2024 Regular Session

Maryland House Bill HB1141 Compare Versions

Version 1 (Old)

Version 2 (New)

Old	New		Differences
1	1
2	2
3	3		EXPLANATION: CAPITALS INDICATE MAT TER ADDED TO EXISTING LA W.
4	4		[Brackets] indicate matter deleted from existing law.
5		-	Underlining indicates amendments to bill.
6		-	Strike out indicates matter stricken from the bill by amendment or deleted from the law by
7		-	amendment.
8	5		hb1141
9	6
10	7		HOUSE BILL 1141
11		-	S1 4lr1486
12		-	CF SB 1068
13		-	By: Delegate Kerr Delegates Kerr, Pena–Melnyk, Cullison, Alston, Bagnall,
14		-	Bhandari, Chisholm, Guzzone, Hill, Hutchinson, S. Johnson, Kaiser, Kipke,
15		-	R. Lewis, Lopez, Martinez, Rosenberg, Taveras, White Holland, and Woods
	8	+	O1 4lr1486
	9	+	HB 138/23 – HGO CF SB 1068
	10	+	By: Delegate Kerr
16	11		Introduced and read first time: February 7, 2024
17	12		Assigned to: Health and Government Operations
18		-	Committee Report: Favorable with amendments
19		-	House action: Adopted
20		-	Read second time: March 22, 2024
21	13
22		-	~~CHAPTER ______~~
	14	+	A BILL ENTITLED
23	15
24	16		AN ACT concerning 1
25	17
26	18		Human Services – 2–1–1 and 3–1–1 Systems – Nonemergency Information and 2
27	19		Referrals 3
28		-	Department of Information Technology – Evaluation and Development of a 4
29		-	3–1–1 Portal Using Artificial Intelligence 5
30	20
31		-	FOR the purpose of establishing the Maryland 2–1–1 and 3–1–1 Board to take certain 6
32		-	actions relating to the establishment of a statewide 3–1–1 system and county 3–1–1 7
33		-	systems and the integration of the 2–1–1 system into a statewide 2–1–1 and 3–1–1 8
34		-	system; establishing a statewide 3–1–1 system under the Department of Human 9
35		-	Services to provide certain nonemergency information and referrals, subject to 10
36		-	certain requirements; requiring a county to be responsible for certain costs and 11
37		-	expenses associated with a county 3–1–1 system; stating the intent of the General 12
38		-	Assembly that the Department of Information Technology evaluate the feasibility of 13
39		-	creating a 3–1–1 portal utilizing artificial intelligence and that the Department 14
40		-	prioritize the creation of the portal if feasible; and generally relating to 2–1–1 and 15
41		-	3–1–1 systems and nonemergency information and referrals artificial intelligence 16
42		-	and the 3–1–1 system. 17
	21	+	FOR the purpose of establishing the Maryland 2–1–1 and 3–1–1 Board to take certain 4
	22	+	actions relating to the establishment of a statewide 3–1–1 system and county 3–1–1 5
	23	+	systems and the integration of the 2–1–1 system into a statewide 2–1–1 and 3–1–1 6
	24	+	system; establishing a statewide 3–1–1 system under the Department of Human 7
	25	+	Services to provide certain nonemergency information and referrals, subject to 8
	26	+	certain requirements; requiring a county to be responsible for certain costs and 9
	27	+	expenses associated with a county 3–1–1 system; and generally relating to 2–1–1 10
	28	+	and 3–1–1 systems and nonemergency information and referrals. 11
43	29
44		-	BY transferring 18
45		-	Article – Health – General 19
46		-	Section 24–1203, 24–1204, and 24–1205 20
47		-	Annotated Code of Maryland 21
48		-	(2023 Replacement Volume) 22 2 HOUSE BILL 1141
	30	+	BY transferring 12
	31	+	Article – Health – General 13
	32	+	Section 24–1203, 24–1204, and 24–1205 14
	33	+	Annotated Code of Maryland 15
	34	+	(2023 Replacement Volume) 16
	35	+	to be 17
	36	+	Article – Human Services 18
	37	+	Section 2–603, 2–603.1, and 2–603.2, respectively 19
	38	+	Annotated Code of Maryland 20
	39	+	(2019 Replacement Volume and 2023 Supplement) 21
49	40
	41	+	BY repealing 22
	42	+	Article – Health – General 23
	43	+	Section 24–1201 and 24–1202 and the subtitle “Subtitle 12. Health and Human 24
	44	+	Services Referral System” 25
	45	+	Annotated Code of Maryland 26
	46	+	(2023 Replacement Volume) 27
50	47
51		-	to be 1
52		-	Article – Human Services 2
53		-	Section 2–603, 2–603.1, and 2–603.2, respectively 3
54		-	Annotated Code of Maryland 4
55		-	(2019 Replacement Volume and 2023 Supplement) 5
56		-
57		-	BY repealing 6
58		-	Article – Health – General 7
59		-	Section 24–1201 and 24–1202 and the subtitle “Subtitle 12. Health and Human 8
60		-	Services Referral System” 9
61		-	Annotated Code of Maryland 10
62		-	(2023 Replacement Volume) 11
63		-
64		-	BY repealing and reenacting, without amendments, 12
65		-	Article – State Finance and Procurement 13
66		-	Section 14–301(a) and (l) 14
67		-	Annotated Code of Maryland 15
68		-	(2021 Replacement Volume and 2023 Supplement) 16
69		-
70		-	BY repealing and reenacting, without amendments, 17
71		-	Article – Public Safety 18
72		-	Section 1–301(a), (o), (t), and (u) 19
73		-	Annotated Code of Maryland 20
74		-	(2022 Replacement Volume and 2023 Supplement) 21
75		-
76		-	BY adding to 22
77		-	Article – Human Services 23
78		-	Section 2–601, 2–602, and 2–604 through 2–613 to be under the new subtitle 24
79		-	“Subtitle 6. 2–1–1 and 3–1–1 Systems” 25
80		-	Annotated Code of Maryland 26
81		-	(2019 Replacement Volume and 2023 Supplement) 27
82		-
83		-	BY repealing and reenacting, with amendments, 28
84		-	Article – Human Services 29
85		-	Section 2–603, 2–603.1, and 2–603.2 30
86		-	Annotated Code of Maryland 31
87		-	(2019 Replacement Volume and 2023 Supplement) 32
88		-	(As enacted by Section 1 of this Act) 33
89		-
90		-	SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 34
91		-	That Section(s) 24–1203, 24–1204, and 24–1205 of Article – Health – General of the 35
92		-	Annotated Code of Maryland be transferred to be Section(s) 2–603, 2–603.1, and 2–603.2, 36
93		-	respectively, of Article – Human Services of the Annotated Code of Maryland. 37
94		-
95		-	SECTION 2. AND BE IT FURTHER ENACTED, That the Laws of Maryland read 38
96		-	as follows: 39
97		-	HOUSE BILL 1141 3
98		-
99		-
100		-	Article – Health – General 1
101		-
102		-	[Subtitle 12. Health and Human Services Referral System.] 2
103		-
104		-	[24–1201. 3
105		-
106		-	(a) In this subtitle the following words have the meanings indicated. 4
107		-
108		-	(b) “Health and Human Services Referral System” means telephone service that 5
109		-	automatically connects an individual dialing the digits 2–1–1 to an established information 6
110		-	and referral answering point. 7
111		-
112		-	(c) “2–1–1” means the abbreviated dialing code assigned by the Federal 8
113		-	Communications Commission for consumer access to community information and referral 9
114		-	services. 10
115		-
116		-	(d) “2–1–1 Maryland” means the Maryland Information Network, 2 –1–1 11
117		-	Maryland, a 501(c)(3) corporation in the State. 12
118		-
119		-	(e) “2–1–1 Maryland call center” means a nonprofit agency or organization 13
120		-	designated by 2–1–1 Maryland to provide 2–1–1 services.] 14
121		-
122		-	[24–1202. 15
123		-
124		-	(a) The General Assembly: 16
125		-
126		-	(1) Recognizes the importance of a statewide information and referral 17
127		-	system for health and human services; 18
128		-
129		-	(2) Recognizes that an integrated telephone system would provide a single 19
130		-	source for information and referral to health and human services, community 20
131		-	preparedness, and crisis information and could be accessed toll free from anywhere in 21
132		-	Maryland, 24 hours a day, 365 days a year; 22
133		-
134		-	(3) Acknowledges that the three–digit number, 2–1–1, is a nationally 23
135		-	recognized and applied telephone number which may be used for information and referral 24
136		-	and eliminates delays caused by lack of familiarity with health and human services 25
137		-	numbers and by understandable confusion in circumstances of crisis; and 26
138		-
139		-	(4) Recognizes a demonstrated need for an easy to remember, easy to use 27
140		-	telephone number that will enable individuals in need to be directed to available 28
141		-	community resources. 29
142		-
143		-	(b) The purpose of this subtitle is to establish the three–digit number, 2–1–1, as 30
144		-	the primary information and referral telephone number for health and human services in 31
145		-	the State.] 32
146		-	4 HOUSE BILL 1141
	48	+	BY repealing and reenacting, without amendments, 28 2 HOUSE BILL 1141
147	49
148	50
149	51		Article – State Finance and Procurement 1
	52	+	Section 14–301(a) and (l) 2
	53	+	Annotated Code of Maryland 3
	54	+	(2021 Replacement Volume and 2023 Supplement) 4
150	55
151		-	14–301. 2
	56	+	BY repealing and reenacting, without amendments, 5
	57	+	Article – Public Safety 6
	58	+	Section 1–301(a), (o), (t), and (u) 7
	59	+	Annotated Code of Maryland 8
	60	+	(2022 Replacement Volume and 2023 Supplement) 9
152	61
153		-	(a) In this subtitle the following words have the meanings indicated. 3
	62	+	BY adding to 10
	63	+	Article – Human Services 11
	64	+	Section 2–601, 2–602, and 2–604 through 2–613 to be under the new subtitle 12
	65	+	“Subtitle 6. 2–1–1 and 3–1–1 Systems” 13
	66	+	Annotated Code of Maryland 14
	67	+	(2019 Replacement Volume and 2023 Supplement) 15
154	68
155		-	(l) “Socially disadvantaged individual” means an individual who has been 4
156		-	subjected to racial or ethnic prejudice or cultural bias within American society because of 5
157		-	membership in a group and without regard to individual qualities. Social disadvantage 6
158		-	must stem from circumstances beyond the control of the individual. 7
	69	+	BY repealing and reenacting, with amendments, 16
	70	+	Article – Human Services 17
	71	+	Section 2–603, 2–603.1, and 2–603.2 18
	72	+	Annotated Code of Maryland 19
	73	+	(2019 Replacement Volume and 2023 Supplement) 20
	74	+	(As enacted by Section 1 of this Act) 21
159	75
160		-	Article – Public Safety 8
	76	+	SECTION 1. BE IT ENACTED BY THE GENERAL ASSEMBLY OF MARYLAND, 22
	77	+	That Section(s) 24–1203, 24–1204, and 24–1205 of Article – Health – General of the 23
	78	+	Annotated Code of Maryland be transferred to be Section(s) 2–603, 2–603.1, and 2–603.2, 24
	79	+	respectively, of Article – Human Services of the Annotated Code of Maryland. 25
161	80
162		-	1–301. 9
	81	+	SECTION 2. AND BE IT FURTHER ENACTED, That the Laws of Maryland read 26
	82	+	as follows: 27
163	83
164		-	~~(a) In this subtitle the following words have the meanings indicated. 10~~
	84	+	Article – Health – General 28
165	85
166		-	(o) “9–1–1 specialist” means an employee of a county public safety answering 11
167		-	point, or an employee working in a county public safety answering point, whose duties and 12
168		-	responsibilities include: 13
	86	+	[Subtitle 12. Health and Human Services Referral System.] 29
169	87
170		-	~~(1) receiving and processing 9–1–1 requests for emergency services; 14~~
	88	+	[24–1201. 30
171	89
172		-	(2) other support functions directly related to 9–1–1 requests for 15
173		-	emergency services; or 16
	90	+	(a) In this subtitle the following words have the meanings indicated. 31
174	91
175		-	(3) dispatching law enforcement officers, fire rescue services, emergency 17
176		-	medical services, and other public safety services to the scene of an emergency. 18
	92	+	(b) “Health and Human Services Referral System” means telephone service that 32
	93	+	automatically connects an individual dialing the digits 2–1–1 to an established information 33
	94	+	and referral answering point. 34
177	95
178		-	(t) “Public safety agency” means: 19
	96	+	(c) “2–1–1” means the abbreviated dialing code assigned by the Federal 35
	97	+	Communications Commission for consumer access to community information and referral 36 HOUSE BILL 1141 3
179	98
180		-	(1) a functional division of a public agency that provides fire fighting, 20
181		-	police, medical, or other emergency services; or 21
182	99
183		-	(2) a private entity that provides fire fighting, police, medical, or other 22
184		-	emergency services on a voluntary basis. 23
	100	+	services. 1
185	101
186		-	(u) “Public safety answering point” means a communications facility that: 24
	102	+	(d) “2–1–1 Maryland” means the Maryland Information Network, 2–1–1 2
	103	+	Maryland, a 501(c)(3) corporation in the State. 3
187	104
188		-	(1) is operated on a 24–hour basis; 25
	105	+	(e) “2–1–1 Maryland call center” means a nonprofit agency or organization 4
	106	+	designated by 2–1–1 Maryland to provide 2–1–1 services.] 5
189	107
190		-	(2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 26
191		-	area; and 27
	108	+	[24–1202. 6
192	109
193		-	(3) ~~as appropriate~~: 28
	110	+	(a) The General Assembly: 7
194	111
195		-	(i) dispatches public safety services directly; 29 HOUSE BILL 1141 5
	112	+	(1) Recognizes the importance of a statewide information and referral 8
	113	+	system for health and human services; 9
	114	+
	115	+	(2) Recognizes that an integrated telephone system would provide a single 10
	116	+	source for information and referral to health and human services, co mmunity 11
	117	+	preparedness, and crisis information and could be accessed toll free from anywhere in 12
	118	+	Maryland, 24 hours a day, 365 days a year; 13
	119	+
	120	+	(3) Acknowledges that the three–digit number, 2–1–1, is a nationally 14
	121	+	recognized and applied telephone number which may be used for information and referral 15
	122	+	and eliminates delays caused by lack of familiarity with health and human services 16
	123	+	numbers and by understandable confusion in circumstances of crisis; and 17
	124	+
	125	+	(4) Recognizes a demonstrated need for an easy to remember, easy to use 18
	126	+	telephone number that will enable individuals in need to be directed to available 19
	127	+	community resources. 20
	128	+
	129	+	(b) The purpose of this subtitle is to establish the three–digit number, 2–1–1, as 21
	130	+	the primary information and referral telephone number for health and human services in 22
	131	+	the State.] 23
	132	+
	133	+	Article – State Finance and Procurement 24
	134	+
	135	+	14–301. 25
	136	+
	137	+	(a) In this subtitle the following words have the meanings indicated. 26
	138	+
	139	+	(l) “Socially disadvantaged individual” means an individual who has been 27
	140	+	subjected to racial or ethnic prejudice or cultural bias within American society because of 28
	141	+	membership in a group and without regard to individual qualities. Social disadvantage 29
	142	+	must stem from circumstances beyond the control of the individual. 30
	143	+
	144	+	Article – Public Safety 31
	145	+
	146	+	1–301. 32 4 HOUSE BILL 1141
196	147
197	148
198	149
199		-	(ii) transmits incident data to appropriate public safety agencies 1
200		-	within the State for the dispatch of public safety services; or 2
	150	+	(a) In this subtitle the following words have the meanings indicated. 1
201	151
202		-	(iii) transfers 9–1–1 requests for emergency services or transmits 3
203		-	incident data to: 4
	152	+	(o) “9–1–1 specialist” means an employee of a county public safety answering 2
	153	+	point, or an employee working in a county public safety answering point, whose duties and 3
	154	+	responsibilities include: 4
204	155
205		-	1. an appropriate federal emergency communication center 5
206		-	responsible for the delivery of public safety services on a federal campus or federal 6
207		-	reservation; or 7
	156	+	(1) receiving and processing 9–1–1 requests for emergency services; 5
208	157
209		-	2~~. an appropriate public safety answering point located 8~~
210		-	~~within~~ or ~~outside the State. 9~~
	158	+	(2) other support functions directly related to 9–1–1 requests for 6
	159	+	emergency services; or 7
211	160
212		-	Article – Human Services 10
	161	+	(3) dispatching law enforcement officers, fire rescue services, emergency 8
	162	+	medical services, and other public safety services to the scene of an emergency. 9
213	163
214		-	~~SUBTITLE 6.~~ ~~2–1–1 AND 3–1–1 SYSTEMS.~~ 11
	164	+	(t) “Public safety agency” means: 10
215	165
216		-	2–601. 12
	166	+	(1) a functional division of a public agency that provides fire fighting, 11
	167	+	police, medical, or other emergency services; or 12
217	168
218		-	(A) ~~IN THIS SUBTITLE THE FOLLOWING W ORDS HAVE THE MEANIN GS~~ 13
219		-	~~INDICATED~~. 14
	169	+	(2) a private entity that provides fire fighting, police, medical, or other 13
	170	+	emergency services on a voluntary basis. 14
220	171
221		-	(B) “~~BOARD~~” MEANS ~~THE MARYLAND 2–1–1 AND 3–1–1 BOARD.~~ 15
	172	+	(u) “Public safety answering point” means a communications facility that: 15
222	173
223		-	~~(C)~~ (1) ~~“COUNTY 3–1–1 SYSTEM” MEANS~~ A ~~SERVICE THAT :~~ 16
	174	+	(1) is operated on a 24–hour basis; 16
224	175
225		-	(I) IS ESTABLISHED UNDER § 2–610 OF THIS SUBTITLE AS AN 17
226		-	ALTERNATIVE TO THE S TATEWIDE 2–1–1 AND 3–1–1 SYSTEM FOR 3–1–1 CALLS 18
227		-	PLACED IN THE COUNTY ; 19
	176	+	(2) first receives 9–1–1 requests for emergency services in a 9–1–1 service 17
	177	+	area; and 18
228	178
229		-	(II) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 20
230		-	SUBTITLE; AND 21
	179	+	(3) as appropriate: 19
231	180
232		-	(III) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 22
233		-	DIGITS 3–1–1 TO AN ESTABLISHED NO NEMERGENCY ANSWERING POINT. 23
	181	+	(i) dispatches public safety services directly; 20
234	182
235		-	(2) “COUNTY 3–1–1 SYSTEM” INCLUDES: 24
	183	+	(ii) transmits incident data to appropriate public safety agencies 21
	184	+	within the State for the dispatch of public safety services; or 22
236	185
237		-	(I) EQUIPMENT FOR : 25
	186	+	(iii) transfers 9–1–1 requests for emergency services or transmits 23
	187	+	incident data to: 24
238	188
239		-	1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 26
240		-	WITHIN A TELEPHONE C ENTRAL OFFICE ; AND 27
241		-	6 HOUSE BILL 1141
	189	+	1. an appropriate federal emergency communication center 25
	190	+	responsible for the delivery of public safety services on a federal campus or federal 26
	191	+	reservation; or 27
	192	+
	193	+	2. an appropriate public safety answering point located 28
	194	+	within or outside the State. 29
	195	+	HOUSE BILL 1141 5
242	196
243	197
244		-	2. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T 1
245		-	THE BOARD AND THE DEPARTMENT REQUIRE ; 2
	198	+	Article – Human Services 1
246	199
247		-	(II) TRUNKING FACI LITIES FROM A TELEPH ONE CENTRAL 3
248		-	OFFICE TO A NONEMERG ENCY ANSWERING POINT ; 4
	200	+	SUBTITLE 6. 2–1–1 AND 3–1–1 SYSTEMS. 2
249	201
250		-	(III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 5
251		-	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; AND 6
	202	+	2–601. 3
252	203
253		-	(IV) ~~EQUIPMENT TO CONNECT 3–1–1 CALLS TO~~ THE ~~STATEWI DE 7~~
254		-	~~2–1–1 AND 3–1–1 SYSTEM, AS APPROPRIATE~~ . 8
	204	+	(A) IN THIS SUBTITLE THE FOLLOWING WORDS HAVE THE MEANINGS 4
	205	+	INDICATED. 5
255	206
256		-	(D) “CUSTOMER SERVICE SPEC IALIST” MEANS AN EMPLOYEE OF A 9
257		-	NONEMERGENCY ANSWERI NG POINT WHOSE DUTIE S AND RESPONSIBILITI ES 10
258		-	INCLUDE: 11
	207	+	(B) “BOARD” MEANS THE MARYLAND 2–1–1 AND 3–1–1 BOARD. 6
259	208
260		-	(1) RECEIVING AND PROCES SING 2–1–1 AND 3–1–1 REQUESTS FOR 12
261		-	NONEMERGENCY SERVICE S, RESOURCES, REFERRALS, AND INFORMATION ; 13
	209	+	(C) (1) “COUNTY 3–1–1 SYSTEM” MEANS A SERVICE THAT : 7
262	210
263		-	(2) ~~OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO~~ 2–~~1–1 AND 14~~
264		-	3–1–1 ~~REQUESTS~~ FOR ~~NONEMER GENCY SERVICES , RESOURCES, REFERRALS, AND 15~~
265		-	~~INFORMATION~~ ; 16
	211	+	(I) IS ESTABLISHED UNDER § 2–610 OF THIS SUBTITLE AS AN 8
	212	+	ALTERNATIVE TO THE S TATEWIDE 2–1–1 AND 3–1–1 SYSTEM FOR 3–1–1 CALLS 9
	213	+	PLACED IN THE COUNTY; 10
266	214
267		-	(3) ~~TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 17~~
268		-	~~STATE OR LOCAL AGENCIES, PROGRAMS, OR DEPARTMENTS~~ ; ~~OR 18~~
	215	+	(II) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 11
	216	+	SUBTITLE; AND 12
269	217
270		-	(4) ~~TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR 19~~
271		-	~~TRANSMITTING INCIDEN T DATA TO THE 9~~–1–1 ~~AND 9–8–8 SERVICES~~. 20
	218	+	(III) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 13
	219	+	DIGITS 3–1–1 TO AN ESTABLISHED NO NEMERGENCY ANSWERING POINT. 14
272	220
273		-	(E) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF THE STATEWIDE 21
274		-	2–1–1 AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 22
	221	+	(2) “COUNTY 3–1–1 SYSTEM” INCLUDES: 15
275	222
276		-	(1) VERIFYING AND PROCES SING INFORMATION FOR DISTRIBUTION 23
277		-	BY THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM; 24
	223	+	(I) EQUIPMENT FOR : 16
278	224
279		-	(2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION : 25
	225	+	1. CONNECTING AND OUTSW ITCHING 3–1–1 CALLS 17
	226	+	WITHIN A TELEPHONE CENTRAL OF FICE; AND 18
280	227
281		-	~~(I) FROM COUNTIES TO THE STATEWIDE~~ 2~~–1–1 AND 3–1–1 26~~
282		-	~~SYSTEM OR A COUNTY 3–1–1 SYSTEM;~~ AND 27
	228	+	2. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T 19
	229	+	THE BOARD AND THE DEPARTMENT REQUIRE ; 20
283	230
284		-	(II) FROM THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM TO 28
285		-	COUNTIES; AND 29
286		-	HOUSE BILL 1141 7
	231	+	(II) TRUNKING FACILITIES FROM A TELEPHONE CEN TRAL 21
	232	+	OFFICE TO A NONEMERGENCY ANSWERI NG POINT; 22
	233	+
	234	+	(III) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE 23
	235	+	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS ; AND 24
	236	+
	237	+	(IV) EQUIPMENT TO CONNECT 3–1–1 CALLS TO THE STATEWI DE 25
	238	+	2–1–1 AND 3–1–1 SYSTEM, AS APPROPRIATE . 26
	239	+
	240	+	(D) “CUSTOMER SERVICE SPEC IALIST” MEANS AN EMPLOYEE OF A 27 6 HOUSE BILL 1141
287	241
288	242
289		-	~~(3) PROVIDING INFORMATIO N TO BE USED BY THE STATEWIDE 2–1–1~~ 1
290		-	~~AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM.~~ 2
	243	+	NONEMERGENCY ANSWERI NG POINT WHOSE DUTIE S AND RESPONSIBILITI ES 1
	244	+	INCLUDE: 2
291	245
292		-	(F) “9–1–1 ~~SPECIALIST” HAS THE MEANING STAT ED IN §~~ 1–~~301 OF THE~~ 3
293		-	~~PUBLIC SAFETY ARTICLE.~~ 4
	246	+	(1) RECEIVING AND PROCES SING 2–1–1 AND 3–1–1 REQUESTS FOR 3
	247	+	NONEMERGENCY SERVICE S, RESOURCES, REFERRALS, AND INFORMATION ; 4
294	248
295		-	(G) “NONEMERGENCY ANSWERIN G POINT” MEANS A COMMUNICATIO NS 5
296		-	FACILITY THAT: 6
	249	+	(2) OTHER SUPPORT FUNCTI ONS DIRECTLY RELATED TO 2–1–1 AND 5
	250	+	3–1–1 REQUESTS FOR NONEMER GENCY SERVICES , RESOURCES, REFERRALS, AND 6
	251	+	INFORMATION ; 7
297	252
298		-	(1) ~~OPERATES THE STATEWI DE 2–1–1~~ AND ~~3–1–1 SYSTEM OR~~ A 7
299		-	~~COUNTY 3–1–1 SYSTEM~~; 8
	253	+	(3) TRANSMITTING QUESTIO NS AND CONCERNS TO A PPROPRIATE 8
	254	+	STATE OR LOCAL AGENCIES , PROGRAMS, OR DEPARTMENTS ; OR 9
300	255
301		-	(2) FIRST RECEIVES 2–1–1 AND 3–1–1 REQUESTS FOR INFORMA TION 9
302		-	ABOUT NONEMERGENCY S ERVICES, RESOURCES, REFERRALS, AND INFORMATION ; 10
303		-	AND 11
	256	+	(4) TRANSFERRING REQUEST S FOR EMERGENCY SERV ICES OR 10
	257	+	TRANSMITTING INCIDEN T DATA TO THE 9–1–1 AND 9–8–8 SERVICES. 11
304	258
305		-	(3) AS APPROPRIATE : 12
	259	+	(E) “KNOWLEDGE MANAGER ” MEANS AN EMPLOYEE OF THE STATEWIDE 12
	260	+	2–1–1 AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM THAT PROVIDES SUPPORT BY: 13
306	261
307		-	(I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 13
308		-	ABOUT GOVERNMENT AND COMMUNITY SERVICES , RESOURCES, REFERRALS, AND 14
309		-	INFORMATION ; 15
	262	+	(1) VERIFYING AND PROCES SING INFORMATION FOR DISTRIBUTION 14
	263	+	BY THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM; 15
310	264
311		-	(II) TRANSMITS QUESTIONS AND CONCERNS TO BE R ESOLVED 16
312		-	BY STATE OR LOCAL AGENCI ES, PROGRAMS, DEPARTMENTS , OR COMMUNITY 17
313		-	RESOURCES; OR 18
	265	+	(2) ESTABLISHING CHANNEL S FOR THE RECEIPT OF INFORMATION : 16
314	266
315		-	(~~III~~) ~~TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 19~~
316		-	~~TRANSMITS INCIDENT D ATA TO:~~ 20
	267	+	(I) FROM COUNTIES TO THE STATEWIDE 2–1–1 AND 3–1–1 17
	268	+	SYSTEM OR A COUNT Y 3–1–1 SYSTEM; AND 18
317	269
318		-	1~~. AN APPROPRIATE PUBLI C SAFETY ANSWERING POINT 21~~
319		-	~~LOCATED WITHIN OR OU TSIDE THE STATE~~; ~~OR 22~~
	270	+	(II) FROM THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM TO 19
	271	+	COUNTIES; AND 20
320	272
321		-	2. AN APPROPRIATE FEDER AL EMERGENCY 23
322		-	COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 24
323		-	SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 25
	273	+	(3) PROVIDING INFORMATIO N TO BE USED BY THE STATEWIDE 2–1–1 21
	274	+	AND 3–1–1 SYSTEM OR A COUNTY 3–1–1 SYSTEM. 22
324	275
325		-	(H) “~~PUBLIC SAFETY ANSWERI NG POINT~~” HAS THE MEANING STAT ED IN § 26
326		-	~~1–301 OF THE~~ PUBLIC SAFETY ARTICLE. 27
	276	+	(F) “9–1–1 SPECIALIST” HAS THE MEANING STAT ED IN § 1–301 OF THE 23
	277	+	PUBLIC SAFETY ARTICLE. 24
327	278
328		-	(I) “~~SOCIALLY DISADVANTAGE D INDIVIDUAL~~” ~~HAS THE MEANING STAT ED 28~~
329		-	~~IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 29~~
	279	+	(G) “NONEMERGENCY ANSWERIN G POINT” MEANS A COMMUNICATIO NS 25
	280	+	FACILITY THAT: 26
330	281
331		-	(J) (1) “STATEWIDE 2–1–1 AND 3–1–1 SYSTEM” MEANS A TELEPHONE 30
332		-	SERVICE THAT: 31 8 HOUSE BILL 1141
	282	+	(1) OPERATES THE STATEWI DE 2–1–1 AND 3–1–1 SYSTEM OR A 27
	283	+	COUNTY 3–1–1 SYSTEM; 28
	284	+
	285	+	(2) FIRST RECEIVES 2–1–1 AND 3–1–1 REQUESTS FOR INFORMA TION 29 HOUSE BILL 1141 7
	286	+
	287	+
	288	+	ABOUT NONEMERGENCY S ERVICES, RESOURCES, REFERRALS, AND INFORMATION ; 1
	289	+	AND 2
	290	+
	291	+	(3) AS APPROPRIATE : 3
	292	+
	293	+	(I) DIRECTLY PROVIDES NO NEMERGENCY INFORMATI ON 4
	294	+	ABOUT GOVERNMENT AND COMMUNITY SERVICES , RESOURCES, REFERRALS, AND 5
	295	+	INFORMATION ; 6
	296	+
	297	+	(II) TRANSMITS QUESTIONS AND CONCERNS TO BE R ESOLVED 7
	298	+	BY STATE OR LOCAL AGENCI ES, PROGRAMS, DEPARTMENTS , OR COMMUNITY 8
	299	+	RESOURCES; OR 9
	300	+
	301	+	(III) TRANSFERS REQUESTS F OR EMERGENCY SERVICE S OR 10
	302	+	TRANSMITS INCIDENT D ATA TO: 11
	303	+
	304	+	1. AN APPROPRIATE P UBLIC SAFETY ANSWERI NG POINT 12
	305	+	LOCATED WITHIN OR OU TSIDE THE STATE; OR 13
	306	+
	307	+	2. AN APPROPRIATE FEDER AL EMERGENCY 14
	308	+	COMMUNICATION CENTER RESPONSIBLE FOR THE DELIVERY OF PUBLIC S AFETY 15
	309	+	SERVICES ON A FEDERA L CAMPUS OR FEDERAL RESERVATION . 16
	310	+
	311	+	(H) “PUBLIC SAFETY ANSWE RING POINT” HAS THE MEANING STAT ED IN § 17
	312	+	1–301 OF THE PUBLIC SAFETY ARTICLE. 18
	313	+
	314	+	(I) “SOCIALLY DISADVANTAGE D INDIVIDUAL” HAS THE MEANING STAT ED 19
	315	+	IN § 14–301 OF THE STATE FINANCE AND PROCUREMENT ARTICLE. 20
	316	+
	317	+	(J) (1) “STATEWIDE 2–1–1 AND 3–1–1 SYSTEM” MEANS A TELEPHONE 21
	318	+	SERVICE THAT: 22
	319	+
	320	+	(I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 23
	321	+	SUBTITLE; AND 24
	322	+
	323	+	(II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 25
	324	+	DIGITS 2–1–1 OR 3–1–1 TO AN ESTABLISHED NO NEMERGENCY ANSWERING POINT. 26
	325	+
	326	+	(2) “STATEWIDE 2–1–1 AND 3–1–1 SYSTEM” INCLUDES: 27
	327	+
	328	+	(I) EQUIPMENT FOR : 28
	329	+	8 HOUSE BILL 1141
	330	+
	331	+
	332	+	1. CONNECTING AND OUTSW ITCHING 2–1–1 AND 3–1–1 1
	333	+	CALLS WITHIN A TELEPHONE C ENTRAL OFFICE ; AND 2
	334	+
	335	+	2. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA T 3
	336	+	THE BOARD AND THE DEPARTMENT REQUIRE ; 4
	337	+
	338	+	(II) TRUNKING FACILITIES FROM A TE LEPHONE CENTRAL 5
	339	+	OFFICE TO A NONEMERGENCY ANSWERI NG POINT; AND 6
	340	+
	341	+	(III) EQUIPMENT TO CONNECT 2–1–1 AND 3–1–1 CALLS TO THE 7
	342	+	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS . 8
	343	+
	344	+	(3) “STATEWIDE 2–1–1 AND 3–1–1 SYSTEM” DOES NOT INCLUDE A 9
	345	+	COUNTY 3–1–1 SYSTEM ESTABLISHED U NDER § 2–610 OF THIS SUBTITLE. 10
	346	+
	347	+	(K) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 11
	348	+	FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO 12
	349	+	NONEMERGENCY POLICE AND OTHER GOV ERNMENT SERVICES . 13
	350	+
	351	+	(L) “2–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 14
	352	+	FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO COMMUNI TY 15
	353	+	INFORMATION AND REFE RRAL SERVICES . 16
	354	+
	355	+	(M) “2–1–1 MARYLAND” MEANS THE MARYLAND INFORMATION NETWORK, 17
	356	+	2–1–1 MARYLAND, A 501(C)(3) CORPORATION IN THE STATE. 18
	357	+
	358	+	2–602. 19
	359	+
	360	+	(A) THE GENERAL ASSEMBLY: 20
	361	+
	362	+	(1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 21
	363	+	NONEMERGENCY SERVICE S, RESOURCES, AND INFORMATION TO REDUCE THE 22
	364	+	NUMBER OF NONEMERGEN CY REQUESTS FOR ASSI STANCE TO THE EMERGE NCY 23
	365	+	9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY ARTICLE; 24
	366	+
	367	+	(2) RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 25
	368	+	SYSTEM FOR BOTH 2–1–1 AND 3–1–1 SERVICES, STAFFED BY CUSTOMER SERVICE 26
	369	+	SPECIALISTS TRAINED IN RESPONDING TO BOT H 2–1–1 AND 3–1–1 REQUESTS, 27
	370	+	WOULD PROVIDE A SING LE SOURCE FOR NONEME RGENCY INFORMATION A ND 28
	371	+	REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ; 29
	372	+
	373	+	(3) ACKNOWLEDGES THAT 2–1–1 AND 3–1–1 ARE NATIONALLY 30
	374	+	RECOGNIZED AND APPLI ED TELEPHONE NUMBERS THAT MAY BE USED FOR 31 HOUSE BILL 1141 9
	375	+
	376	+
	377	+	INFORMATION AND REFE RRAL AND ELIMINATE D ELAYS CAUSED BY A LA CK OF 1
	378	+	FAMILIARITY WITH THE CONTACT INFORMATION FOR STATE OR LOCAL AGENCI ES, 2
	379	+	PROGRAMS, AND DEPARTMENTS AND BY UNDERSTANDA BLE CONFUSION ; AND 3
	380	+
	381	+	(4) RECOGNIZES A DEMONST RATED NEED FOR AN 4
	382	+	EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 5
	383	+	INDIVIDUALS IN NEED TO RECEIVE NONEMERGE NCY SERVICES , RESOURCES, 6
	384	+	REFERRALS, AND INFORMATION . 7
	385	+
	386	+	(B) THIS SUBTITLE: 8
	387	+
	388	+	(1) ESTABLISHES 3–1–1 AS A STATEWIDE INFOR MATION AND 9
	389	+	REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY SERVICES, RESOURCES, AND 10
	390	+	INFORMATION ; AND 11
	391	+
	392	+	(2) INTEGRATES 3–1–1 AND THE EXISTING 2–1–1 SYSTEM INTO A 12
	393	+	UNIFIED STATEWIDE 2–1–1 AND 3–1–1 SYSTEM. 13
	394	+
	395	+	2–603. 14
	396	+
	397	+	(a) THIS SECTION DOES NOT APP LY TO: 15
	398	+
	399	+	(1) A COUNTY 3–1–1 SYSTEM; OR 16
	400	+
	401	+	(2) A NONEMERGENCY ANSWE RING POINT USED EXCL USIVELY AS 17
	402	+	PART OF A COUNTY 3–1–1 SYSTEM. 18
	403	+
	404	+	(B) Except as provided in subsection [(c)] (D) of this section, an agency or 19
	405	+	organization shall be approved by 2–1–1 Maryland as a [2–1–1 Maryland call center] 20
	406	+	NONEMERGENCY ANSWERI NG POINT in order to provide 2–1–1 AND 3–1–1 services [in 21
	407	+	the State]. 22
	408	+
	409	+	[(b)] (C) When approving a [2–1–1 service provider] NONEMERGENCY 23
	410	+	ANSWERING POINT , 2–1–1 Maryland shall consider: 24
	411	+
	412	+	(1) the ability of the proposed [2–1–1 service provider] NONEMERGENCY 25
	413	+	ANSWERING POINT to meet the national 2–1–1 standards recommended by: 26
	414	+
	415	+	(i) the Alliance of Information and Referral Systems and adopted by 27
	416	+	the National 2–1–1 Collaborative; or 28
	417	+
	418	+	(ii) an equivalent entity; 29
	419	+
	420	+	(2) the financial stability of the proposed [2–1–1 service provider] 30 10 HOUSE BILL 1141
	421	+
	422	+
	423	+	NONEMERGENCY ANSWERI NG POINT; 1
	424	+
	425	+	(3) any community support for the proposed [2–1–1 service provider] 2
	426	+	NONEMERGENCY ANSWERI NG POINT; 3
	427	+
	428	+	(4) any experience that the proposed [2–1–1 service provider] 4
	429	+	NONEMERGENCY ANSWERI NG POINT has with other information and referral services; 5
	430	+
	431	+	(5) the degree to which the county in which the proposed [call center] 6
	432	+	NONEMERGENCY ANSWERING POINT is to be located has dedicated substantial resources 7
	433	+	to the establishment of a single telephone source for [non–emergency] NONEMERGENCY 8
	434	+	inquiries regarding county services; and 9
	435	+
	436	+	(6) any other criteria that 2–1–1 Maryland considers appropriate. 10
	437	+
	438	+	[(c)] (D) If a unit of the State that provides health and human services 11
	439	+	establishes a public information telephone line or hotline, the unit shall consult with 12
	440	+	2–1–1 Maryland about using the STATEWIDE 2–1–1 AND 3–1–1 system to provide public 13
	441	+	access to information. 14
	442	+
	443	+	[2–603.1.] 15
	444	+
	445	+	[(a)] (E) The Department shall, in consultation with 2–1–1 Maryland, as 16
	446	+	appropriate: 17
	447	+
	448	+	(1) maintain public information available from State agencies, programs, 18
	449	+	and departments that provide health and human services; 19
	450	+
	451	+	(2) [support projects and activities that further the development of 2–1–1 20
	452	+	Maryland; 21
	453	+
	454	+	(3)] examine and make recommendations to maximize the use of 22
	455	+	information technology in making 2–1–1 AND 3–1–1 services available throughout the 23
	456	+	State; 24
	457	+
	458	+	[(4) evaluate the performance of each 2–1–1 Maryland call center; 25
	459	+
	460	+	(5) make recommendations to 2–1–1 Maryland regarding the quality of 26
	461	+	service provided by call centers or the performance of call centers when issues related to 27
	462	+	service quality and performance are presented to the Department; 28
	463	+
	464	+	(6) make recommendations regarding corrective action to be taken by a call 29
	465	+	center, as appropriate;] and 30
	466	+
	467	+	[(7)] (3) make recommendations to 2 –1–1 Maryland regarding the 31 HOUSE BILL 1141 11
	468	+
	469	+
	470	+	establishment of an opt–in mental health services phone call program that: 1
	471	+
	472	+	(i) requires a [call center] NONEMERGENCY ANSWERI NG POINT 2
	473	+	to call individuals who have opted in to the mental health services phone call program on 3
	474	+	a periodic basis, as determined by 2–1–1 Maryland; and 4
	475	+
	476	+	(ii) [attempts to connect] CONNECTS individuals to [a provider of 5
	477	+	mental health services] 9–8–8 if the individual requests to speak to a mental health 6
	478	+	provider during a call with 2–1–1 Maryland. 7
	479	+
	480	+	[(b)] (F) The Governor may include in the annual budget bill an appropriation 8
	481	+	to the Department in an amount sufficient to carry out subsection [(a)(7)] (E)(3) of this 9
	482	+	section. 10
	483	+
	484	+	[(c) On or before December 31, 2005, and every year thereafter, the Department, 11
	485	+	in consultation with 2–1–1 Maryland, shall report to the Governor and, subject to § 2–1257 12
	486	+	of the State Government Article, to the General Assembly on the activities performed under 13
	487	+	subsection (a) of this section.] 14
	488	+
	489	+	[2–603.2.] 15
	490	+
	491	+	(G) Funding for the Department’s implementation of this subtitle is subject to: 16
	492	+
	493	+	(1) the availability of appropriated funds; and 17
	494	+
	495	+	(2) audit by the Office of Legislative Audits under § 2–1220 of the State 18
	496	+	Government Article. 19
	497	+
	498	+	2–604. 20
	499	+
	500	+	(A) THERE IS A MARYLAND 2–1–1 AND 3–1–1 BOARD IN THE DEPARTMENT . 21
	501	+
	502	+	(B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 22
	503	+
	504	+	(I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 23
	505	+
	506	+	(II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 24
	507	+	SECRETARY’S DESIGNEE; 25
	508	+
	509	+	(III) THE SECRETARY OF AGING, OR THE SECRETARY’S 26
	510	+	DESIGNEE; 27
	511	+
	512	+	(IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 28
	513	+	DESIGNEE; 29
	514	+	12 HOUSE BILL 1141
	515	+
	516	+
	517	+	(V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 1
	518	+	DESIGNEE; 2
	519	+
	520	+	(VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 3
	521	+	SECRETARY’S DESIGNEE; 4
	522	+
	523	+	(VII) THE SECRETARY OF GENERAL SERVICES, OR THE 5
	524	+	SECRETARY’S DESIGNEE; 6
	525	+
	526	+	(VIII) THE SECRETARY OF EMERGENCY MANAGEMENT , OR THE 7
	527	+	SECRETARY’S DESIGNEE; 8
	528	+
	529	+	(IX) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 9
	530	+	OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 10
	531	+
	532	+	(X) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 11
	533	+	APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 12
	534	+
	535	+	(XI) TWO REPRESENTATIVES FROM THE MARYLAND 13
	536	+	ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 14
	537	+	MARYLAND ASSOCIATION OF COUNTIES; 15
	538	+
	539	+	(XII) ONE REPRESENTATIVE O F A 501(C)(3) NONPROFIT 16
	540	+	ORGANIZATION , APPOINTED BY MARYLAND NONPROFITS; 17
	541	+
	542	+	(XIII) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 18
	543	+	LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 19
	544	+	MUNICIPAL LEAGUE; 20
	545	+
	546	+	(XIV) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 21
	547	+	THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 22
	548	+
	549	+	(XV) THE FOLLOWING MEMBER S APPOINTED BY THE GOVERNOR: 23
	550	+
	551	+	1. ONE REPRESENTATIVE F ROM THE 24
	552	+	TELECOMMUNICATIONS I NDUSTRY; 25
	553	+
	554	+	2. ONE REPRESENTATIVE F ROM THE CYBERSECURIT Y 26
	555	+	INDUSTRY, PARTICULARLY IN THE FIELD OF COMMUNICATI ON NETWORKS ; 27
	556	+
	557	+	3. ONE REPRESENTATIVE FR OM A PUBLIC SAFETY 28
	558	+	ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE; AND 29
	559	+	HOUSE BILL 1141 13
	560	+
	561	+
	562	+	4. ONE REPRESENTATIVE F ROM A PUBLIC SAFETY 1
	563	+	ANSWERING POINT THAT IS LOCATED IN A RURA L AREA OF THE STATE. 2
	564	+
	565	+	(2) (I) ONE OF THE REPRESENTA TIVES APPOINTED UNDER 3
	566	+	PARAGRAPH (1)(XV)3 OR 4 OF THIS SUBSECTION S HALL BE A RESIDENT O F A COUNTY 4
	567	+	THAT RECEIVED 3–1–1 SERVICES ON OR BEFOR E JULY 1, 2024. 5
	568	+
	569	+	(II) ONE OF THE REPRESENTA TIVES APPOINTED UNDE R 6
	570	+	PARAGRAPH (1)(XI) OF THIS SUBSECTION S HALL REPRESENT A COU NTY THAT 7
	571	+	RECEIVED 3–1–1 SERVICES ON OR BEFOR E JULY 1, 2024. 8
	572	+
	573	+	(C) (1) THE TERM OF A MEMBER IS 4 YEARS. 9
	574	+
	575	+	(2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 10
	576	+	THE TERMS PROVIDED F OR MEMBERS OF THE BOARD ON JULY 1, 2024. 11
	577	+
	578	+	(3) AT THE END OF A TERM , A MEMBER CONTINUES TO SERVE UNTIL 12
	579	+	A SUCCESSOR IS APPOI NTED AND QUALIFIES . 13
	580	+
	581	+	(4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY 14
	582	+	PROMPTLY SHALL BE FI LLED FOR THE UNEXPIR ED TERM IN THE SAME MANNER AS 15
	583	+	IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 16
	584	+
	585	+	(D) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 17
	586	+	SHALL PROMPTLY MEET TO ELECT A CHAIR AND A VICE CHAIR FROM AM ONG ITS 18
	587	+	MEMBERS BY MAJORITY VOTE. 19
	588	+
	589	+	(2) IF THE CHAIR OR VICE CHAIR IS A MEMBER AP POINTED UNDER 20
	590	+	SUBSECTION (B)(1)(I) THROUGH (VIII) OF THIS SECTION , ANOTHER MEMBER 21
	591	+	APPOINTED UNDER SUBS ECTION (B)(1)(I) THROUGH (VIII) OF THIS SECTION MAY 22
	592	+	NOT SERVE AS CHAIR O R VICE CHAIR DURING THE SAME TERM . 23
	593	+
	594	+	(E) (1) THE BOARD SHALL MEET AS N ECESSARY, BUT AT LEAST ONCE 24
	595	+	EACH QUARTER . 25
	596	+
	597	+	(2) A MAJORITY OF THE BOARD IS A QUORUM . 26
	598	+
	599	+	(3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 27
	600	+
	601	+	(I) EACH OPEN MEETING AG ENDA: 28
	602	+
	603	+	1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING; 29
	604	+	OR 30
	605	+	14 HOUSE BILL 1141
	606	+
	607	+
	608	+	2. IF THE MEETING IS BE ING HELD DUE TO AN 1
	609	+	EMERGENCY , A NATURAL DISASTER , OR ANY OTHER UNANTIC IPATED SITUATION , AS 2
	610	+	FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 3
	611	+
	612	+	(II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 4
	613	+	HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAYS AFTER THE MINUTES 5
	614	+	ARE APPROVED ; AND 6
	615	+
	616	+	(III) LIVE VIDEO STREAMING OF EACH PORTION OF A MEETING 7
	617	+	HELD IN OPEN SESSION . 8
	618	+
	619	+	(4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 9
	620	+	MEETING IN A TIMELY MANNER. 10
	621	+
	622	+	(II) EACH OPEN MEETING AGENDA SHALL INCLUDE 11
	623	+	CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OPEN MEETIN G. 12
	624	+
	625	+	(5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 13
	626	+
	627	+	(I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 14
	628	+	(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DA TE OF THE 15
	629	+	MEETING; AND 16
	630	+
	631	+	(II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING 17
	632	+	OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 18
	633	+	UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 19
	634	+	DATE OF THE MEETING . 20
	635	+
	636	+	(F) A MEMBER OF THE BOARD: 21
	637	+
	638	+	(1) MAY NOT RECEIVE COMP ENSATION AS A MEMBER OF THE BOARD; 22
	639	+	BUT 23
	640	+
	641	+	(2) IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER THE 24
	642	+	STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET . 25
	643	+
	644	+	(G) THE DEPARTMENT SHALL PROV IDE STAFF TO THE BOARD, INCLUDING 26
	645	+	A COORDINATOR WHO IS RESPONSIBLE FOR THE DAILY OPERATION OF T HE OFFICE 27
	646	+	OF THE BOARD. 28
	647	+
	648	+	2–605. 29
	649	+
	650	+	(A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT , 30
	651	+	ENHANCEMENT , AND INTEROPERABILITY OF THE STATEWIDE 2–1–1 AND 3–1–1 31 HOUSE BILL 1141 15
	652	+
	653	+
	654	+	SYSTEM AND COUNTY 3–1–1 SYSTEMS WITH THE DEPARTMENT . 1
	655	+
	656	+	(B) THE BOARD’S RESPONSIBILITIES I NCLUDE: 2
	657	+
	658	+	(1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS 3
	659	+	FOR: 4
	660	+
	661	+	(I) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND 5
	662	+
	663	+	(II) ANY EXISTING COUNTY 3–1–1 SYSTEMS; 6
	664	+
	665	+	(2) ESTABLISHING PROCEDURES TO REVIEW THE STATEWIDE 2–1–1 7
	666	+	AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 8
	667	+
	668	+	(3) TRANSMITTING THE REQ UIREMENTS AND PROCED URES 9
	669	+	ESTABLISHED UNDER TH IS SECTION, AND ANY AMENDMENTS , TO EACH COUNTY 10
	670	+	3–1–1 SYSTEM; 11
	671	+
	672	+	(4) TRANSFERRING ANY NEC ESSARY COMP ONENTS OF A COUNTY 12
	673	+	3–1–1 SYSTEM TO THE STATEW IDE 2–1–1 AND 3–1–1 SYSTEM IF THE GOVERN ING 13
	674	+	BODY OF A COUNTY ELE CTS TO RECEIVE STATE WIDE 3–1–1 SERVICES; 14
	675	+
	676	+	(5) SUBMITTING TO THE SECRETARY EACH YEAR A SCHEDULE FOR 15
	677	+	IMPLEMENTING THIS SU BTITLE AND AN ESTIMA TE OF FUNDING REQUIREMENTS 16
	678	+	FOR THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; 17
	679	+
	680	+	(6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS, 18
	681	+	GUIDELINES TO MAKE N ECESSARY IMPROVEMENT S TO THE STATEWIDE 2–1–1 AND 19
	682	+	3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 20
	683	+
	684	+	(7) PROVIDING FOR THE AUDIT OF STATE AND COUNTY 21
	685	+	EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF THE STATEWI DE 2–1–1 22
	686	+	AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 23
	687	+
	688	+	(8) INSPECTING NONEMERGE NCY ANSWERING POINTS ; 24
	689	+
	690	+	(9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 25
	691	+	SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 26
	692	+	2–1–1 OR 3–1–1 TO A NONEMERGENCY AN SWERING POINT IS MAI NTAINED 27
	693	+	CONFIDENTIALLY ; 28
	694	+
	695	+	(10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 29
	696	+	FOR 2–1–1 AND 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN THE 30
	697	+	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 31 16 HOUSE BILL 1141
333	698
334	699
335	700
336		-	(I) MEETS THE REQUIREMEN TS ESTABLISHED UNDER THIS 1
337		-	SUBTITLE; AND 2
	701	+	(11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL AT 1
	702	+	NONEMERGENCY ANSWERI NG POINTS, INCLUDING KNOWLEDGE MANAGERS AN D 2
	703	+	CUSTOMER SERVICE SPE CIALISTS, THAT MEET OR EXCEED NATIONAL BEST 3
	704	+	PRACTICES; 4
338	705
339		-	(II) AUTOMATICALLY CONNEC TS AN INDIVIDUAL DIA LING THE 3
340		-	DIGITS 2–1–1 OR 3–1–1 TO AN ESTABLISHED NO NEMERGENCY ANSWERING POINT. 4
	706	+	(12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 5
	707	+	CYBERSECURITY TRAINI NG FOR THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND 6
	708	+	COUNTY 3–1–1 SYSTEMS, IN CONSULTATION WITH THE DEPARTMENT OF 7
	709	+	INFORMATION TECHNOLOGY ; 8
341	710
342		-	(2) “STATEWIDE 2–1–1 AND 3–1–1 SYSTEM” INCLUDES: 5
	711	+	(13) ESTABLISHING MINIMUM PERFORMANCE STANDARD S FOR 9
	712	+	OVERSIGHT AND ACCOUN TABILITY FOR THE STA TEWIDE 2–1–1 AND 3–1–1 SYSTEM 10
	713	+	AND COUNTY 3–1–1 SYSTEMS; AND 11
343	714
344		-	(I) EQUIPMENT FOR : 6
	715	+	(14) SUPPORTING CUSTOMER SERVICE SPECIALIST R ECRUITMENT 12
	716	+	ACTIVITIES CONSISTIN G OF: 13
345	717
346		-	~~1. CONNECTING AND OUTSW ITCHING 2–1–1 AND 3–1–1 7~~
347		-	~~CALLS WITHIN A TELEPHONE C ENTRAL OFFICE~~ ; ~~AND 8~~
	718	+	(I) A DATABASE THAT OFFE RS INFORMATION ON 14
	719	+	RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 15
348	720
349		-	~~2. ANY OTHER TECHNOLOGI CAL ADVANCEMENTS THA~~ T 9
350		-	~~THE BOARD~~ AND ~~THE DEPARTMENT REQUIRE ; 10~~
	721	+	(II) RECRUITMENT PROJECTS , INCLUDING RECRUITMEN T 16
	722	+	PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND 17
351	723
352		-	(II) ~~TRUNKING FACILITIES FROM~~ A ~~TELEPHONE CEN TRAL 11~~
353		-	~~OFFICE TO A NONEMERGENCY ANSWERI NG POINT;~~ ~~AND 12~~
	724	+	(III) A WEBSITE THAT CONTA INS LINKS TO JOB OPP ORTUNITIES 18
	725	+	THROUGHOUT THE STATE FOR CUSTOMER SE RVICE SPECIALISTS . 19
354	726
355		-	(III) EQUIPMENT TO CONNECT 2–1–1 AND 3–1–1 CALLS TO THE 13
356		-	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS . 14
	727	+	(C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 20
	728	+	(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 21
	729	+	EQUIPMENT. 22
357	730
358		-	(3) ~~“STATEWIDE 2–1–1 AND 3–1–1 SYSTEM”~~ ~~DOES NOT INCLUDE A 15~~
359		-	~~COUNTY 3–1–1 SYSTEM ESTABLISHED U NDER § 2–610~~ OF THIS ~~SUBTITLE. 16~~
	731	+	(D) THE STANDARDS ESTABLISHE D BY THE BOARD UNDER SUBSECTIO N 23
	732	+	(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 24
360	733
361		-	(K) “3–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 17
362		-	FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO 18
363		-	NONEMERGENCY POLICE AND OTHER GOV ERNMENT SERVICES. 19
	734	+	(1) THE SECURITY OF RECO RDS; 25
364	735
365		-	(L) “2–1–1” MEANS THE ABBREVIATE D DIALING CODE ASSIG NED BY THE 20
366		-	FEDERAL COMMUNICATIONS COMMISSION FOR CONSUM ER ACCESS TO COMMUNI TY 21
367		-	INFORMATION AND REFE RRAL SERVICES . 22
	736	+	(2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 26
	737	+	DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISP OSITION OF 27
	738	+	RECORDS, INCLUDING ELECTRONIC RECORDS, THAT ARE NO LONGER N EEDED FOR 28
	739	+	OPERATION; AND 29
368	740
369		-	(M) “2–1–1 MARYLAND” MEANS THE MARYLAND INFORMATION NETWORK, 23
370		-	2–1–1 MARYLAND, A 501(C)(3) CORPORATION IN THE STATE. 24
371		-
372		-	2–602. 25
373		-
374		-	(A) THE GENERAL ASSEMBLY: 26
375		-
376		-	(1) RECOGNIZES THE IMPOR TANCE OF A STATEWIDE SYSTEM FOR 27
377		-	NONEMERGENCY SERVICE S, RESOURCES, AND INFORMATION TO R EDUCE THE 28 HOUSE BILL 1141 9
	741	+	(3) THE MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 30
	742	+	ARE ACCURATE AND COM PLETE. 31
	743	+	HOUSE BILL 1141 17
378	744
379	745
380		-	NUMBER OF NONEMERGEN CY REQUESTS FOR ASSI STANCE TO THE EMERGENC Y 1
381		-	9–1–1 SYSTEM UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY ARTICLE; 2
	746	+	(E) (1) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER 1
	747	+	SUBSECTION (B)(11) OF THIS SECTION SHAL L INCLUDE ONBOARDING STANDARDS 2
	748	+	FOR NEWLY HIRED CUST OMER SERVICE SPECIAL ISTS AND MINIMUM CON TINUING 3
	749	+	EDUCATION REQUIREMEN TS FOR CUSTOMER SERV ICE SPECIALISTS. 4
382	750
383		-	(2) ~~RECOGNIZES THAT A ST ATEWIDE INTEGRATED T ELEPHONE 3~~
384		-	~~SYSTEM~~ FOR ~~BOTH 2–1–1 AND 3–1–1 SERVICES,~~ ~~STAFFED BY CUSTOMER SERVICE 4~~
385		-	SPECIALISTS ~~TRAINED IN RESPONDING TO B OTH 2–1–1~~ AND ~~3–1–1 REQUESTS,~~ 5
386		-	~~WOULD PROVIDE A SING LE SOURCE FOR NONEME RGENCY INFORMATION A ND 6~~
387		-	~~REFERRAL TO STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS ; 7~~
	751	+	(2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 5
	752	+	FOR AN AUDIT OF EACH NONEMERGENCY AN SWERING POINT IN ORD ER TO ENSURE 6
	753	+	THAT CUSTOMER SERVIC E SPECIALISTS AND OT HER PERSONNEL HAVE S ATISFIED 7
	754	+	THE TRAINING REQUIRE MENTS ESTABLISHED IN ACCORDANCE WITH SUBS ECTION 8
	755	+	(B)(11) OF THIS SECTION. 9
388	756
389		-	(3) ACKNOWLEDGES THAT 2–1–1 AND 3–1–1 ARE NATIONALLY 8
390		-	RECOGNIZED AND APPLI ED TELEPHONE NUMBERS THAT MAY BE USED FOR 9
391		-	INFORMATION AND REFE RRAL AND ELIMINATE D ELAYS CAUSED BY A LA CK OF 10
392		-	FAMILIARITY WITH THE CONTACT INFORMATION FOR STATE OR LOCAL AGENCI ES, 11
393		-	PROGRAMS, AND DEPARTMENTS AND BY UNDERSTANDABLE CO NFUSION; AND 12
	757	+	(II) THE AUDIT DESCRIBED U NDER SUBPAR AGRAPH (I) OF THIS 10
	758	+	PARAGRAPH MAY BE CON DUCTED CONCURRENTLY WITH AN INSPECTION O F THE 11
	759	+	NONEMERGENCY ANSWERI NG POINT IN ACCORDAN CE WITH SUBSECTION (B)(8) OF 12
	760	+	THIS SECTION. 13
394	761
395		-	(4) RECOGNIZES A DEMONST RATED NEED FOR AN 13
396		-	EASY–TO–REMEMBER , EASY–TO–USE TELEPHONE NUMBER THAT WILL ENABLE 14
397		-	INDIVIDUALS IN NEED TO RECEIVE NONEMERGE NCY SERVICES , RESOURCES, 15
398		-	REFERRALS, AND INFORMATION . 16
	762	+	(F) THE BOARD SHALL ESTABLISH STANDARDS GOVERNING THE 14
	763	+	PROCESSING OF 2–1–1 AND 3–1–1 REQUESTS FOR ASSISTANC E THAT: 15
399	764
400		-	(B) THIS SUBTITLE: 17
	765	+	(1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 16
	766	+	NONEMERGENCY ANSWERI NG POINT THAT RECEIV ED THE REQUEST TO OT HER 17
	767	+	STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR OUTSIDE 18
	768	+	THE STATE, WHEN PRACTICABLE ; AND 19
401	769
402		-	(1) ESTABLISHES 3–1–1 AS A STATEWIDE INFORMATION AND 18
403		-	REFERRAL TELEPHONE N UMBER FOR NONEMERGEN CY SERVICES, RESOURCES, AND 19
404		-	INFORMATION ; AND 20
	770	+	(2) FOLLOW BEST PRACTICE S FOR TRANSFERRING R EQUESTS TO 20
	771	+	ENSURE THE OPTIMAL R ESPONSE. 21
405	772
406		-	(2) INTEGRATES 3–1–1 AND THE EXISTING 2–1–1 SYSTEM INTO A 21
407		-	UNIFIED STATEWIDE 2–1–1 AND 3–1–1 SYSTEM. 22
	773	+	2–606. 22
408	774
409		-	~~2–603.~~ 23
	775	+	(A) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL: 23
410	776
411		-	(a) THIS SECTION DOES NOT APPLY TO: 24
	777	+	(1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 24
	778	+	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS AND A PORTAL 25
	779	+	FOR SUBMITTING QUEST IONS ABOUT THE STATE WIDE 2–1–1 AND 3–1–1 SYSTEM AND 26
	780	+	COUNTY 3–1–1 SYSTEMS; 27
412	781
413		-	(1) A COUNTY 3–1–1 SYSTEM; OR 25
	782	+	(2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH ALL 28
	783	+	COUNTIES TO ENSURE T HE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM IS OPERATING 29
	784	+	EFFECTIVELY; 30
414	785
415		-	(2) A NONEMERGENCY ANSWE RING POINT USED EXCL USIVELY AS 26
416		-	PART OF A COUNTY 3–1–1 SYSTEM. 27
417		-
418		-	(B) Except as provided in subsection [(c)] (D) of this section, an agency or 28
419		-	organization shall be approved by 2–1–1 Maryland as a [2–1–1 Maryland call center] 29
420		-	NONEMERGENCY ANSWERI NG POINT in order to provide 2–1–1 AND 3–1–1 services [in 30
421		-	the State]. 31
422		-	10 HOUSE BILL 1141
423		-
424		-
425		-	[(b)] (C) When approving a [2–1–1 service provider] NONEMERGENCY 1
426		-	ANSWERING POINT , 2–1–1 Maryland shall consider: 2
427		-
428		-	(1) the ability of the proposed [2–1–1 service provider] NONEMERGENCY 3
429		-	ANSWERING POINT to meet the national 2–1–1 standards recommended by: 4
430		-
431		-	(i) the Alliance of Information and Referral Systems and adopted by 5
432		-	the National 2–1–1 Collaborative; or 6
433		-
434		-	(ii) an equivalent entity; 7
435		-
436		-	(2) the financial stability of the proposed [2–1–1 service provider] 8
437		-	NONEMERGENCY ANSWERI NG POINT; 9
438		-
439		-	(3) any community support for the proposed [2–1–1 service provider] 10
440		-	NONEMERGENCY ANSWERI NG POINT; 11
441		-
442		-	(4) any experience that the proposed [2–1–1 service provider] 12
443		-	NONEMERGENCY ANSWERI NG POINT has with other information and referral services; 13
444		-
445		-	(5) the degree to which the county in which the proposed [call center] 14
446		-	NONEMERGENCY ANSWERI NG POINT is to be located has dedicated substantial resources 15
447		-	to the establishment of a single telephone source for [non–emergency] NONEMERGENCY 16
448		-	inquiries regarding county services; and 17
449		-
450		-	(6) any other criteria that 2–1–1 Maryland considers appropriate. 18
451		-
452		-	[(c)] (D) If a unit of the State that provides health and human services 19
453		-	establishes a public information telephone line or hotline, the unit shall consult with 20
454		-	2–1–1 Maryland about using the STATEWIDE 2–1–1 AND 3–1–1 system to provide public 21
455		-	access to information. 22
456		-
457		-	[2–603.1.] 23
458		-
459		-	[(a)] (E) The Department shall, in consultation with 2–1–1 Maryland, as 24
460		-	appropriate: 25
461		-
462		-	(1) maintain public information available from State agencies, programs, 26
463		-	and departments that provide health and human services; 27
464		-
465		-	(2) [support projects and activities that further the development of 2–1–1 28
466		-	Maryland; 29
467		-	HOUSE BILL 1141 11
468		-
469		-
470		-	(3)] examine and make recommendations to maximize the use of 1
471		-	information technology in making 2–1–1 AND 3–1–1 services available throughout the 2
472		-	State; 3
473		-
474		-	[(4) evaluate the performance of each 2–1–1 Maryland call center; 4
475		-
476		-	(5) make recommendations to 2–1–1 Maryland regarding the quality of 5
477		-	service provided by call centers or the performance of call centers when issues related to 6
478		-	service quality and performance are presented to the Department; 7
479		-
480		-	(6) make recommendations regarding corrective action to be taken by a call 8
481		-	center, as appropriate;] and 9
482		-
483		-	[(7)] (3) make recommendations to 2 –1–1 Maryland regarding the 10
484		-	establishment of an opt–in mental health services phone call program that: 11
485		-
486		-	(i) requires a [call center] NONEMERGENCY ANSWERI NG POINT 12
487		-	to call individuals who have opted in to the mental health services phone call program on 13
488		-	a periodic basis, as determined by 2–1–1 Maryland; and 14
489		-
490		-	(ii) [attempts to connect] CONNECTS individuals to [a provider of 15
491		-	mental health services] 9–8–8 if the individual requests to speak to a mental health 16
492		-	provider during a call with 2–1–1 Maryland. 17
493		-
494		-	[(b)] (F) The Governor may include in the annual budget bill an appropriation 18
495		-	to the Department in an amount sufficient to carry out subsection [(a)(7)] (E)(3) of this 19
496		-	section. 20
497		-
498		-	[(c) On or before December 31, 2005, and every year thereafter, the Department, 21
499		-	in consultation with 2–1–1 Maryland, shall report to the Governor and, subject to § 2–1257 22
500		-	of the State Government Article, to the General Assembly on the activities performed under 23
501		-	subsection (a) of this section.] 24
502		-
503		-	[2–603.2.] 25
504		-
505		-	(G) Funding for the Department’s implementation of this subtitle is subject to: 26
506		-
507		-	(1) the availability of appropriated funds; and 27
508		-
509		-	(2) audit by the Office of Legislative Audits under § 2–1220 of the State 28
510		-	Government Article. 29
511		-
512		-	2–604. 30
513		-
514		-	(A) THERE IS A MARYLAND 2–1–1 AND 3–1–1 BOARD IN THE DEPARTMENT . 31
515		-	12 HOUSE BILL 1141
516		-
517		-
518		-	(B) (1) THE BOARD CONSISTS OF THE FOLLOWING MEMBERS : 1
519		-
520		-	(I) THE SECRETARY, OR THE SECRETARY’S DESIGNEE; 2
521		-
522		-	(II) THE SECRETARY OF INFORMATION TECHNOLOGY , OR THE 3
523		-	SECRETARY’S DESIGNEE; 4
524		-
525		-	(III) THE SECRETARY OF AGING, OR THE SECRETARY’S 5
526		-	DESIGNEE; 6
527		-
528		-	(IV) THE SECRETARY OF DISABILITIES, OR THE SECRETARY’S 7
529		-	DESIGNEE; 8
530		-
531		-	(V) THE SECRETARY OF HEALTH, OR THE SECRETARY’S 9
532		-	DESIGNEE; 10
533		-
534		-	(VI) THE SECRETARY OF BUDGET AND MANAGEMENT , OR THE 11
535		-	SECRETARY’S DESIGNEE; 12
536		-
537		-	(VII) THE SECRETARY OF GENERAL SERVICES, OR THE 13
538		-	SECRETARY’S DESIGNEE; 14
539		-
540		-	(VIII) THE SECRETARY OF EMERGENCY MANAGEMENT , OR THE 15
541		-	SECRETARY’S DESIGNEE; 16
542		-
543		-	(IX) THE DIRECTOR OF COMMUNICATIONS FROM T HE OFFICE 17
544		-	OF THE GOVERNOR, OR THE DIRECTOR’S DESIGNEE; 18
545		-
546		-	(X) TWO MEMBERS OF THE G ENERAL PUBLIC , JOINTLY 19
547		-	APPOINTED BY THE SPEAKER OF THE HOUSE AND THE PRESIDENT OF THE SENATE; 20
548		-
549		-	(XI) TWO REPRESENTATIVES FROM THE MARYLAND 21
550		-	ASSOCIATION OF COUNTIES, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE 22
551		-	MARYLAND ASSOCIATION OF COUNTIES; 23
552		-
553		-	(XII) ONE REPRESENTATIVE O F A 501(C)(3) NONPROFIT 24
554		-	ORGANIZATION , APPOINTED BY MARYLAND NONPROFITS; 25
555		-
556		-	(XIII) ONE REPRESENTATIVE F ROM THE MARYLAND MUNICIPAL 26
557		-	LEAGUE, APPOINTED BY THE EXECUTIVE DIRECTOR OF THE MARYLAND 27
558		-	MUNICIPAL LEAGUE; 28
559		-
560		-	(XIV) THE CHIEF EXECUTIVE OFFICER OF 2–1–1 MARYLAND, OR 29
561		-	THE CHIEF EXECUTIVE OFFICER’S DESIGNEE; AND 30 HOUSE BILL 1141 13
	786	+	(3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FOR 31
	787	+	CUSTOMER SERVICE SPE CIALISTS AND KNOWLED GE MANAGERS IN THE S TATEWIDE 32
	788	+	2–1–1 AND 3–1–1 SYSTEM; AND 33 18 HOUSE BILL 1141
562	789
563	790
564	791
565		-	(XV) THE FOLLOWING MEMBERS APPOINTED BY THE GOVERNOR: 1
	792	+	(4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 1
	793	+	U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 2
	794	+	2–1–1 AND 3–1–1 SYSTEM. 3
566	795
567		-	1. ONE REPRESENTATIVE F ROM THE 2
568		-	TELECOMMUNICATIONS I NDUSTRY; 3
	796	+	(B) ON OR BEFORE JULY 1, 2026, THE BOARD SHALL: 4
569	797
570		-	~~2. ONE REPRESENTATIVE F ROM~~ THE ~~CYBERSECURIT~~ Y 4
571		-	~~INDUSTRY, PARTICULARLY IN~~ THE ~~FIELD OF COMMUNICATI ON NETWORKS~~ ; 5
	798	+	(1) OBTAIN THE TECHNOLOG Y INFRASTRUCTURE NEC ESSARY TO 5
	799	+	SUPPORT THE STATEWID E 2–1–1 AND 3–1–1 SYSTEM; 6
572	800
573		-	3. ONE REPRESENTATIVE F ROM A PUBLIC SAFETY 6
574		-	ANSWERING POINT THAT IS LOCATED IN AN URB AN AREA OF THE STATE; AND 7
	801	+	(2) ESTABLISH: 7
575	802
576		-	4. ONE REPRESENTATIVE F ROM A PUBLIC SAFETY 8
577		-	ANSWERING POINT THAT IS LOCATED IN A RURA L AREA OF THE STATE. 9
	803	+	(I) THE DIGITS 2–1–1 AND 3–1–1 AS THE PRIMARY TELEP HONE 8
	804	+	NUMBERS THAT CAN BE DIALED BY AN INDIVID UAL TO ACCESS THE ST ATEWIDE 9
	805	+	2–1–1 AND 3–1–1 SYSTEM IN A COUNTY T HAT HAS OPTED TO JOI N THE STATEWIDE 10
	806	+	2–1–1 AND 3–1–1 SYSTEM; AND 11
578	807
579		-	(2) ~~(I) ONE OF~~ THE ~~REPRESENTA TIVES APPOINTED UNDE R 10~~
580		-	~~PARAGRAP H (1)(XV)3 OR 4 OF THIS SUBSECTION S HALL~~ BE A ~~RESIDENT O F~~ A COUNTY 11
581		-	THAT ~~RECEIVED~~ 3–1–1 ~~SERVICES ON OR BEFOR E JULY 1, 2024. 12~~
	808	+	(II) THE DIGITS 3–1–1 AS THE PRIMARY TELEPHONE NUM BER 12
	809	+	THAT CAN BE DIALED B Y AN INDIVIDUAL TO A CCESS A COUNTY 3–1–1 SYSTEM IN A 13
	810	+	COUNTY THAT HAS ESTA BLISHED A COUNTY 3–1–1 SYSTEM; 14
582	811
583		-	(II) ~~ONE OF~~ THE ~~REPRESENTA TIVES APPOINTED UNDE R 13~~
584		-	~~PARAGRAPH (~~1~~)(XI) OF THIS SUBSECTION S HALL REPRESENT A COU NTY THAT 14~~
585		-	~~RECEIVED 3–1–1 SERVICES ON OR BEFOR E JULY 1, 2024. 15~~
	812	+	(3) DEVELOP OPERATING PR OCEDURES FOR THE STA TEWIDE 2–1–1 15
	813	+	AND 3–1–1 SYSTEM TO COORDINATE CALLS AMONG THE 9–1–1 AND 9–8–8 16
	814	+	ABBREVIATED DIALING CODES; 17
586	815
587		-	(C) (1) THE TERM OF A MEMBER IS 4 YEARS. 16
	816	+	(4) DEVELOP WRITTEN AGRE EMENTS TO ENSURE A C LEAR 18
	817	+	UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR NONEMERGENCY 19
	818	+	INFORMATION WILL BE REFERRED TO EACH ENT ITY; 20
588	819
589		-	(2) THE TERMS OF THE MEMB ERS ARE STAGGERED AS REQUIRED BY 17
590		-	THE TERMS PROVIDED F OR MEMBERS OF THE BOARD ON JULY 1, 2024. 18
	820	+	(5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 21
	821	+	COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 22
	822	+	ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE 23
	823	+	2–1–1 AND 3–1–1 SYSTEM THAT MEET OR EXCEED NATIONAL INDU STRY BEST 24
	824	+	PRACTICES; 25
591	825
592		-	(3) AT THE END OF A TERM , A MEMBER CONTINUES TO SERVE U NTIL 19
593		-	A SUCCESSOR IS APPOI NTED AND QUALIFIES . 20
	826	+	(6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 26
	827	+	CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 27
	828	+	2–1–1 AND 3–1–1 SYSTEM; AND 28
594	829
595		-	(4) IF A VACANCY OCCURS A FTER A TERM HAS BEGU N, THE VACANCY 21
596		-	PROMPTLY SHALL BE FI LLED FOR THE UNEXPIR ED TERM IN THE SAME MANNER AS 22
597		-	IS REQUIRED FOR APPO INTMENT UNDER SUBSEC TION (B) OF THIS SECTION. 23
	830	+	(7) DEVELOP A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE 29
	831	+	PUBLIC ABOUT : 30
598	832
599		-	(D) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 24
600		-	SHALL PROMPTLY MEET TO ELECT A CHAIR AND A VICE CHAIR FROM AM ONG ITS 25
601		-	MEMBERS BY MAJORITY VOTE. 26
602		-
603		-	(2) IF THE CHAIR OR VICE CHAIR IS A MEMBER AP POINTED UNDER 27
604		-	SUBSECTION (B)(1)(I) THROUGH (VIII) OF THIS SECTION , ANOTHER MEMBER 28
605		-	APPOINTED UNDER SUBS ECTION (B)(1)(I) THROUGH (VIII) OF THIS SECTION MAY 29
606		-	NOT SERVE AS CHAIR O R VICE CHAIR DURING THE SAME TERM . 30
607		-	14 HOUSE BILL 1141
608		-
609		-
610		-	(E) (1) THE BOARD SHALL MEET AS N ECESSARY, BUT AT LEAST ONCE 1
611		-	EACH QUARTER . 2
612		-
613		-	(2) A MAJORITY OF THE BOARD IS A QUORUM . 3
614		-
615		-	(3) THE BOARD SHALL MAKE PUBL ICLY AVAILABLE ON IT S WEBSITE: 4
616		-
617		-	(I) EACH OPEN MEETING AG ENDA: 5
618		-
619		-	1. AT LEAST 48 HOURS IN ADVANCE OF EACH MEETING ; 6
620		-	OR 7
621		-
622		-	2. IF THE MEETING IS BE ING HELD DUE TO AN 8
623		-	EMERGENCY , A NATURAL DISASTER, OR ANY OTHER UNANTIC IPATED SITUATION , AS 9
624		-	FAR IN ADVANCE OF TH E MEETING AS PRACTIC ABLE; 10
625		-
626		-	(II) MEETING MINUTES FROM THE PORTIONS OF A ME ETING 11
627		-	HELD IN OPEN SESSION , NOT MORE THAN 2 BUSINESS DAYS AFTER THE MINUTES 12
628		-	ARE APPROVED ; AND 13
629		-
630		-	(III) LIVE VIDEO STREAMING OF E ACH PORTION OF A MEE TING 14
631		-	HELD IN OPEN SESSION . 15
632		-
633		-	(4) (I) THE BOARD SHALL APPROVE T HE MINUTES FROM AN O PEN 16
634		-	MEETING IN A TIMELY MANNER. 17
635		-
636		-	(II) EACH OPEN MEETING AGE NDA SHALL INCLUDE 18
637		-	CONSIDERATION OF THE MINUTES FROM THE MOS T RECENT OP EN MEETING. 19
638		-
639		-	(5) THE BOARD SHALL MAINTAIN ON ITS WEBSITE: 20
640		-
641		-	(I) MEETING MINUTES MADE AVAILABLE UNDER PARA GRAPH 21
642		-	(3) OF THIS SUBSECTION F OR A MINIMUM OF 5 YEARS AFTER THE DATE OF THE 22
643		-	MEETING; AND 23
644		-
645		-	(II) A COMPLETE AND UNEDI TED ARCHIVED VIDEO R ECORDING 24
646		-	OF EACH OPEN MEETING FOR WHICH LIVE VIDEO STREAMING WAS MADE A VAILABLE 25
647		-	UNDER PARAGRAPH (3) OF THIS SUBSECTION F OR A MINIMUM OF 1 YEAR AFTER THE 26
648		-	DATE OF THE MEETING . 27
649		-
650		-	(F) A MEMBER OF THE BOARD: 28
651		-
652		-	(1) MAY NOT RECEIVE COMP ENSATION AS A MEMBER OF THE BOARD; 29
653		-	BUT 30 HOUSE BILL 1141 15
	833	+	(I) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND 31 HOUSE BILL 1141 19
654	834
655	835
656	836
657		-	(2) ~~IS ENTITLED TO REIMB URSEMENT FOR EXPENSE S UNDER~~ THE 1
658		-	~~STANDARD STATE TRAVEL REGULATIONS, AS PROVIDED IN THE STATE BUDGET~~ . 2
	837	+	(II) THE DIFFERENCES AMON G THE 2–1–1, 3–1–1, 9–1–1, AND 1
	838	+	9–8–8 ABBREVIATED DIALING CODES. 2
659	839
660		-	(G) ~~THE DEPARTMENT SHALL PROV IDE STAFF TO~~ THE BOARD~~, INCLUDING~~ 3
661		-	~~A COORDINATOR WHO IS RESPONSIBLE FOR~~ THE ~~DAILY OPERATION~~ OF ~~THE OFFICE~~ 4
662		-	~~OF THE BOARD~~. 5
	840	+	(C) ON OR BEFORE JULY 1, 2027, THE BOARD SHALL BEGIN CON DUCTING 3
	841	+	THE MARKETING CAMPAI GN DEVELOPED UNDER S UBSECTION (B)(7) OF THIS 4
	842	+	SECTION. 5
663	843
664		-	2–~~605~~. 6
	844	+	2–607. 6
665	845
666		-	(A) THE BOARD SHALL COORDINAT E THE ESTABLISHMENT , 7
667		-	ENHANCEMENT , AND INTEROPERABILITY OF THE STATEWIDE 2–1–1 AND 3–1–1 8
668		-	SYSTEM AND COUNTY 3–1–1 SYSTEMS WITH THE DEPARTMENT . 9
	846	+	(A) (1) THERE IS A STATEWIDE 2–1–1 AND 3–1–1 SYSTEM UNDER THE 7
	847	+	DEPARTMENT . 8
669	848
670		-	(B) THE BOARD’S RESPONSIBILITIES I NCLUDE: 10
	849	+	(2) ON OR BEFORE JULY 1, 2027, THE STATEWIDE 2–1–1 AND 3–1–1 9
	850	+	SYSTEM SHALL BE FULL Y OPERATIONAL . 10
671	851
672		-	(1) ESTABLISHING REQUIRE MENTS, PROCEDURES , AND STANDARDS 11
673		-	FOR: 12
	852	+	(B) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL COMPLY WITH ALL 11
	853	+	APPLICABLE REQUIREME NTS, STANDARDS, AND PROCEDURES ESTAB LISHED BY THE 12
	854	+	BOARD UNDER § 2–605 OF THIS SUBTITLE. 13
674	855
675		-	(I) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND 13
	856	+	(C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT, 14
	857	+	AND FACILITIES FOR T HE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM. 15
676	858
677		-	(II) ANY EXISTING COUNTY 3–1–1 SYSTEMS; 14
	859	+	(D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 16
	860	+	TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS 17
	861	+	SUBTITLE. 18
678	862
679		-	(2) ~~ESTABLISHING PROCEDU RES TO REVIEW~~ THE ~~ST ATEWIDE 2–1–1 15~~
680		-	~~AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS;~~ 16
	863	+	(E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL 19
	864	+	COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITL E. 20
681	865
682		-	(3) ~~TRANSMITTING THE REQ UIREMENTS AND PROCED~~ ~~URES 17~~
683		-	~~ESTABLISHED~~ UNDER ~~TH IS SECTION~~, ~~AND ANY AMENDMENTS , TO EACH COUNTY 18~~
684		-	~~3–1–1 SYSTEM;~~ 19
	866	+	(F) A NONEMERGENCY ANSWERING POINT MAY BE LOCATED AT A PUBL IC 21
	867	+	SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY 22
	868	+	ARTICLE. 23
685	869
686		-	(4) TRANSFERRING ANY NEC ESSARY COMPONENTS OF A COUNTY 20
687		-	3–1–1 SYSTEM TO THE STATEW IDE 2–1–1 AND 3–1–1 SYSTEM IF THE GOVE RNING 21
688		-	BODY OF A COUNTY ELE CTS TO RECEIVE STATE WIDE 3–1–1 SERVICES; 22
	870	+	2–608. 24
689	871
690		-	(5) ~~SUBMITTING TO~~ THE ~~SECRETARY EACH YEAR~~ A ~~SCHEDULE FOR 23~~
691		-	~~IMPLEMENTING THIS SU BTITLE~~ AND ~~AN ESTIMA TE OF FUNDING REQUIR EMENTS 24~~
692		-	~~FOR THE STATEWIDE~~ 2–1–1 AND 3–1–1 SYSTEM~~; 25~~
	872	+	(A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES 25
	873	+	ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE S TATEWIDE 26
	874	+	2–1–1 AND 3–1–1 SYSTEM. 27
693	875
694		-	(6) ESTABLISHING , WITH INPUT FROM COUN TY 3–1–1 SYSTEMS, 26
695		-	GUIDELINES TO MAKE N ECESSARY IMPROVEMENT S TO THE STATEWIDE 2–1–1 AND 27
696		-	3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 28
697		-	16 HOUSE BILL 1141
698		-
699		-
700		-	(7) PROVIDING FOR THE AU DIT OF STATE AND COUNTY 1
701		-	EXPENDITURES FOR THE OPERATION AND MAINTE NANCE OF THE STAT EWIDE 2–1–1 2
702		-	AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 3
703		-
704		-	(8) INSPECTING NONEMERGE NCY ANSWERING POINTS ; 4
705		-
706		-	(9) ADOPTING PROCEDURES AND SAFEGUARDS TO EN SURE THAT 5
707		-	SENSITIVE INFORMATIO N SUBMITTED BY AN IN DIVIDUAL DIALING THE DIGITS 6
708		-	2–1–1 OR 3–1–1 TO A NONEME RGENCY ANSWERING POI NT IS MAINTAINED 7
709		-	CONFIDENTIALLY ; 8
710		-
711		-	(10) ESTABLISHING MINIMUM STANDARDS FOR RECORD S RETENTION 9
712		-	FOR 2–1–1 AND 3–1–1 AUDIO, PICTURES, VIDEO, TEXT MESSAGES , AND DATA IN THE 10
713		-	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 11
714		-
715		-	(11) ESTABLISHING TRAININ G STANDARDS FOR PERS ONNEL AT 12
716		-	NONEMERGENCY ANSWERI NG POINTS, INCLUDING KNOWLEDGE MANAGERS AND 13
717		-	CUSTOMER SERVICE SPE CIALISTS, THAT MEET OR EXCEED NATIONAL BEST 14
718		-	PRACTICES; 15
719		-
720		-	(12) ESTABLISHING MINIMUM STANDARDS FOR CYBERS ECURITY AND 16
721		-	CYBERSECURITY TRAINI NG FOR THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND 17
722		-	COUNTY 3–1–1 SYSTEMS, IN CONSULTATION WITH THE DEPARTMENT OF 18
723		-	INFORMATION TECHNOLOGY ; 19
724		-
725		-	(13) ESTABLISHING MINIMUM PERFORMANCE STANDARD S FOR 20
726		-	OVERSIGHT AND ACCOUN TABILITY FOR THE STA TEWIDE 2–1–1 AND 3–1–1 SYSTEM 21
727		-	AND COUNTY 3–1–1 SYSTEMS; AND 22
728		-
729		-	(14) SUPPORTING CUSTOMER SERVICE SPECIALIST R ECRUITMENT 23
730		-	ACTIVITIES CONSISTIN G OF: 24
731		-
732		-	(I) A DATABASE THAT OFFE RS INFORMATION ON 25
733		-	RECRUITMENT GUIDANCE , BEST PRACTICES , AND STRATEGIES ; 26
734		-
735		-	(II) RECRUITM ENT PROJECTS , INCLUDING RECRUITMEN T 27
736		-	PROJECTS DESIGNED TO REACH SOCIALLY DISAD VANTAGED INDIVIDUALS ; AND 28
737		-
738		-	(III) A WEBSITE THAT CONTA INS LINKS TO JOB OPP ORTUNITIES 29
739		-	THROUGHOUT THE STATE FOR CUSTOMER SE RVICE SPECIALISTS . 30
740		-
741		-	(C) THE REQUIREMENTS ESTA BLISHED BY THE BOARD UNDER SUBSECTIO N 31
742		-	(B) OF THIS SECTION SHAL L BE BASED ON AVAILA BLE TECHNOLOGY AND 32
743		-	EQUIPMENT. 33 HOUSE BILL 1141 17
	876	+	(B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 28
	877	+	FEDERAL FUNDS AND AN Y OUTSIDE FUNDS TO C ARRY OUT THE POWERS AND DUTIES 29
	878	+	OF THIS SUBTITLE. 30 20 HOUSE BILL 1141
744	879
745	880
746	881
747		-	(D) THE STANDARDS ESTABLI SHED BY THE BOARD UNDER SUBSECTIO N 1
748		-	(B)(10) OF THIS SECTION SHAL L INCLUDE PROCEDURES FOR: 2
	882	+	(C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES AS SOCIATED WITH 1
	883	+	AN INDIVIDUAL DIALING THE DIGITS 2–1–1 OR 3–1–1 TO AN ESTABLISHED 2
	884	+	NONEMERGENCY ANSWERI NG POINT. 3
749	885
750		-	~~(1) THE SECURITY OF RECO RDS; 3~~
	886	+	2–609. 4
751	887
752		-	(2) THE ESTABLISHMENT AN D REVISION OF RECORD RETENTION AND 4
753		-	DISPOSAL SCHEDULES T O ENSURE THE PROMPT AND ORDERLY DISPOSIT ION OF 5
754		-	RECORDS, INCLUDING ELECTRONIC RECORDS, THAT ARE NO LONGER N EEDED FOR 6
755		-	OPERATION; AND 7
	888	+	(A) ON OR BEFORE JULY 1, 2025, THE GOVERNING BODY O F EACH COUNTY 5
	889	+	SHALL: 6
756	890
757		-	(3) THE ~~MAINTENANCE OF I NVENTORIES OF RECORD S SERIES THAT 8~~
758		-	~~ARE ACCURATE~~ AND ~~COM PLETE.~~ 9
	891	+	(1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN 7
	892	+	THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM UNDER § 2–607 OF THIS SUBTITLE; OR 8
759	893
760		-	(E) ~~(1)~~ THE ~~STANDARDS ESTABLI SHED BY~~ THE ~~BOARD UNDER 10~~
761		-	~~SUBSECTION (B)(11) OF THIS SECTION SHAL L INCLUDE ONBOARDING STANDARDS 11~~
762		-	~~FOR NEWLY HIRED CUST OMER SERVICE SPECIAL ISTS AND MINIMUM CON TINUING 12~~
763		-	~~EDUCATION REQUIREMEN TS FOR CUSTOMER SERVICE SPECIALISTS~~. 13
	894	+	(2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 9
	895	+	ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM, OR CONTINUING TO 10
	896	+	ADMINISTER AN EXISTI NG COUNTY 3–1–1 SYSTEM, IN ACCORDANCE WITH § 2–610 OF 11
	897	+	THIS SUBTITLE. 12
764	898
765		-	(2) (I) AT LEAST ONCE EACH YE AR, THE BOARD SHALL PROVIDE 14
766		-	FOR AN AUDIT OF EACH NONEMERGENCY ANSWERI NG POINT IN ORDER TO ENSURE 15
767		-	THAT CUSTOMER SERVIC E SPECIALISTS AND OT HER PERSONNEL HAVE S ATISFIED 16
768		-	THE TRAINING REQUIRE MENTS ESTABLISHED IN ACCOR DANCE WITH SUBSECTIO N 17
769		-	(B)(11) OF THIS SECTION. 18
	899	+	(B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY 13
	900	+	3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 14
	901	+	THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM 15
	902	+	FULLY OPERATIONAL ON OR BEFORE JULY 1, 2027. 16
770	903
771		-	(II) THE AUDIT DESCRIBED U NDER SUBPARAGRAPH (I) OF THIS 19
772		-	PARAGRAPH MAY BE CON DUCTED CONCURRENTLY WITH AN INSPECTION O F THE 20
773		-	NONEMERGENCY ANSWERI NG POINT IN ACCORDAN CE WITH SUBSECTION (B)(8) OF 21
774		-	THIS SECTION. 22
	904	+	2–610. 17
775	905
776		-	(F) THE ~~BOARD SHALL ESTABLISH STANDARDS~~ GOVERNING ~~THE 23~~
777		-	~~PROCESSING OF 2–1–1 AND~~ 3–1–1 ~~REQUESTS FOR ASSISTA NCE THAT: 24~~
	906	+	(A) SUBJECT TO § 2–609 OF THIS SUBTITLE , THE GOVERNING BODY O F A 18
	907	+	COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM. 19
778	908
779		-	(1) MINIMIZE THE TRANSFE R OF THOSE REQUESTS FROM THE 25
780		-	NONEMERGENCY ANSWERI NG POINT THAT RECEIV ED THE REQUEST TO OT HER 26
781		-	STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS WITHI N OR OUTSIDE 27
782		-	THE STATE, WHEN PRACTICABLE ; AND 28
	909	+	(B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 20
	910	+	REQUIREMENTS , STANDARDS, AND PROCEDURES ESTAB LISHED BY THE BOARD 21
	911	+	UNDER § 2–605 OF THIS SUBTITLE. 22
783	912
784		-	(2) ~~FOLLOW BEST PRACTICE S FOR TRANSFERRING R EQUESTS TO 29~~
785		-	~~ENSURE~~ THE ~~OPTIMAL R ESPONSE.~~ 30
	913	+	(2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS 23
	914	+	SUBSECTION, THE DEPARTMENT MAY : 24
786	915
787		-	~~2–606. 31~~
	916	+	(I) ISSUE A WARNING ; AND 25
788	917
789		-	(A) ON OR BEFORE JULY 1, 2025, THE BOARD SHALL: 32 18 HOUSE BILL 1141
	918	+	(II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 26
	919	+	VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CORRECT ED IN 27
	920	+	A TIMELY MANNER , ASSUME CONTROL OF TH E COUNTY 3–1–1 SYSTEM AND 28
	921	+	INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 2–1–1 AND 3–1–1 29
	922	+	SYSTEM. 30
	923	+	HOUSE BILL 1141 21
790	924
791	925
	926	+	(C) A COUNTY THAT ESTABLIS HES AND ADMINISTERS A FULLY 1
	927	+	OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SU BSECTION (B) OF 2
	928	+	THIS SECTION IS RESP ONSIBLE FOR: 3
792	929
793		-	(1) ESTABLISH A WEBSITE THAT PROVIDES INFORM ATION ABOUT THE 1
794		-	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS AND A PORTAL 2
795		-	FOR SUBMITTING QUEST IONS ABOUT THE STATE WIDE 2–1–1 AND 3–1–1 SYSTEM AND 3
796		-	COUNTY 3–1–1 SYSTEMS; 4
	930	+	(1) THE PROPER TRAINING AND HIRING OF CUSTOM ER SERVICE 4
	931	+	SPECIALISTS AND STAF F FOR THE COUNTY 3–1–1 SYSTEM; 5
797	932
798		-	(2) DESIGNATE A COUNTY L IAISON TO COORDINATE WITH AL L 5
799		-	COUNTIES TO ENSURE T HE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM IS OPERATING 6
800		-	EFFECTIVELY; 7
	933	+	(2) PROVIDING THE PROPER TECHNOLOGY , EQUIPMENT, AND 6
	934	+	FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 7
801	935
802		-	(3) INSTITUTE PROPER HIR ING AND TRAINING STA NDARDS FOR 8
803		-	CUSTOMER SERVICE SPE CIALISTS AND KNOWLED GE MANAGERS IN THE S TATEWIDE 9
804		-	2–1–1 AND 3–1–1 SYSTEM; AND 10
	936	+	(3) ALL COSTS AND EXPENS ES ASSOCIATED WITH E STABLISHING, 8
	937	+	MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM. 9
805	938
806		-	(4) COMMUNICATE WITH THE STATE’S REPRESENTATIVES IN THE 11
807		-	U.S. CONGRESS TO REQUEST F EDERAL FUNDING TO SU PPORT THE STATEWIDE 12
808		-	2–1–1 AND 3–1–1 SYSTEM. 13
	939	+	(D) (1) A COUNTY SHALL ESTABLI SH A KNOWLEDGE MANAG ER POSITION 10
	940	+	TO PROVIDE SUPPORT F OR THE COUNTY 3–1–1 SYSTEM. 11
809	941
810		-	(B) ON OR BEFORE JULY 1, 2026, THE BOARD SHALL: 14
	942	+	(2) A KNOWLEDGE MANAGER FOR A COUNTY 3–1–1 SYSTEM SHALL 12
	943	+	COMPLY WITH APPLICAB LE REQUIREMENTS , PROCEDURES , AND STANDARDS 13
	944	+	ESTABLISHED BY THE BOARD. 14
811	945
812		-	(1) OBTAIN THE TECHNOLOG Y INFRASTRUCTURE NEC ESSARY TO 15
813		-	SUPPORT THE STATEWID E 2–1–1 AND 3–1–1 SYSTEM; 16
	946	+	(E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 15
	947	+	MORE STRINGENT REQUI REMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 16
	948	+	ESTABLISHED BY THE BOARD UNDER § 2–605 OF THIS SUBTITLE. 17
814	949
815		-	(2) ESTABLISH: 17
	950	+	(F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT T O JOIN THE 18
	951	+	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AT ANY TIME . 19
816	952
817		-	(I) THE DIGITS 2–1–1 AND 3–1–1 AS THE PRIMARY TELEP HONE 18
818		-	NUMBERS THAT CAN BE DIALED BY AN INDIVID UAL TO ACCESS THE ST ATEWIDE 19
819		-	2–1–1 AND 3–1–1 SYSTEM IN A COUNTY T HAT HAS OPTED TO JOI N THE STATEWIDE 20
820		-	2–1–1 AND 3–1–1 SYSTEM; AND 21
	953	+	(2) A GOVERNING BODY OF A COUNTY THAT ELECTS T O JOIN THE 20
	954	+	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 21
	955	+	SYSTEM. 22
821	956
822		-	(II) THE ~~DIGITS 3–1–1 AS THE PRIMARY TELEP HONE NUMBER 22~~
823		-	~~THAT CAN BE DIALED B Y AN INDIVIDUAL TO A CCESS~~ A COUNTY 3–1–1 SYSTEM ~~IN A 23~~
824		-	~~COUNTY THAT HAS ESTA BLISHED~~ A COUNTY ~~3–1–1 SYSTEM;~~ 24
	957	+	(G) (1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION , THE BOARD 23
	958	+	MAY REMOVE A COUNTY FROM THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM IF THE 24
	959	+	GOVERNING BODY OF A COUNTY REQUESTS TO L EAVE. 25
825	960
826		-	(3) ~~DEVELOP OPERATING PROCEDURES FOR~~ THE ~~S TATEWIDE 2–1–1 25~~
827		-	~~AND 3~~–1–1 ~~SYSTEM TO COORDINATE CALLS AMONG THE 9–1–1 AND 9–8–8 26~~
828		-	~~ABBREVIATED DIALING CODES;~~ 27
	961	+	(2) THE BOARD SH ALL REQUIRE AN AFFIR MATIVE VOTE OF 26
	962	+	TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STATEWIDE 2–1–1 27
	963	+	AND 3–1–1 SYSTEM. 28
829	964
830		-	(4) DEVELOP WRITTEN AGRE EMENTS TO ENSURE A C LEAR 28
831		-	UNDERSTANDING OF WHI CH SPECIFIC REQUESTS FOR NONEMERGENCY 29
832		-	INFORMATION WILL BE REFERRED TO EACH ENTI TY; 30
833		-
834		-	(5) IN CONSULTATION WITH THE MARYLAND CYBERSECURITY 31
835		-	COUNCIL ESTABLISHED U NDER § 9–2901 OF THE STATE GOVERNMENT ARTICLE, 32 HOUSE BILL 1141 19
836		-
837		-
838		-	ESTABLISH AND MAINTA IN CYBERSECURITY STA NDARDS FOR THE STATE WIDE 1
839		-	2–1–1 AND 3–1–1 SYSTEM THAT MEET OR EXCEED NATIONAL INDUSTRY BE ST 2
840		-	PRACTICES; 3
841		-
842		-	(6) ESTABLISH A SYSTEM F OR GATHERING AND MAI NTAINING 4
843		-	CURRENT INFORMATION TO BE PROVIDED TO TH E PUBLIC BY THE STAT EWIDE 5
844		-	2–1–1 AND 3–1–1 SYSTEM; AND 6
845		-
846		-	(7) DEVELOP A STATEWIDE MARKETING CAMPAIGN T O EDUCATE THE 7
847		-	PUBLIC ABOUT: 8
848		-
849		-	(I) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND 9
850		-
851		-	(II) THE DIFFERENCES AMON G THE 2–1–1, 3–1–1, 9–1–1, AND 10
852		-	9–8–8 ABBREVIATED DIALING CODES. 11
853		-
854		-	(C) ON OR BEFORE JULY 1, 2027, THE BOARD SHALL BEGIN CON DUCTING 12
855		-	THE MARKETING CAMPAI GN DEVELOPED UNDER SUBSECTION (B)(7) OF THIS 13
856		-	SECTION. 14
857		-
858		-	2–607. 15
859		-
860		-	(A) (1) THERE IS A STATEWIDE 2–1–1 AND 3–1–1 SYSTEM UNDER THE 16
861		-	DEPARTMENT . 17
862		-
863		-	(2) ON OR BEFORE JULY 1, 2027, THE STATEWIDE 2–1–1 AND 3–1–1 18
864		-	SYSTEM SHALL BE FULL Y OPERATIONAL . 19
865		-
866		-	(B) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL COMPLY WI TH ALL 20
867		-	APPLICABLE REQUIREME NTS, STANDARDS, AND PROCEDURES ESTAB LISHED BY THE 21
868		-	BOARD UNDER § 2–605 OF THIS SUBTITLE. 22
869		-
870		-	(C) THE DEPARTMENT SHALL PROV IDE ALL TECHNOLOGY , EQUIPMENT, 23
871		-	AND FACILITIES FOR T HE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM. 24
872		-
873		-	(D) THE DEPARTMENT OF INFORMATION TECHNOLOGY SHALL PROV IDE 25
874		-	TECHNICAL ASSISTANCE TO THE DEPARTMENT TO AID IN COMPLIANCE WITH THIS 26
875		-	SUBTITLE. 27
876		-
877		-	(E) THE BOARD AND THE DEPARTMENT SHALL COOR DINATE WITH ALL 28
878		-	COUNTIES TO EFFECTIV ELY CARRY OUT THE DU TIES OF THIS SUBTITLE. 29
879		-	20 HOUSE BILL 1141
880		-
881		-
882		-	(F) A NONEMERGENCY ANSWERI NG POINT MAY BE LOCA TED AT A PUBLIC 1
883		-	SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY 2
884		-	ARTICLE. 3
885		-
886		-	2–608. 4
887		-
888		-	(A) THE DEPARTMENT IS RESPONS IBLE FOR ALL COSTS A ND EXPENSES 5
889		-	ASSOCIATED WITH ESTA BLISHING, MAINTAINING, AND OPERATING THE ST ATEWIDE 6
890		-	2–1–1 AND 3–1–1 SYSTEM. 7
891		-
892		-	(B) THE SECRETARY MAY APPLY F OR, RECEIVE, AND SPEND STATE AND 8
893		-	FEDERAL FUNDS AND AN Y OUTSIDE FUNDS TO C ARRY OUT THE POWERS AND DUTIES 9
894		-	OF THIS SUBTITLE. 10
895		-
896		-	(C) THE DEPARTMENT IS RESPONS IBLE FOR ANY FEES ASSOCIATED WITH 11
897		-	AN INDIVIDUAL DIALIN G THE DIGITS 2–1–1 OR 3–1–1 TO AN ESTABLISHED 12
898		-	NONEMERGENCY ANSWERI NG POINT. 13
899		-
900		-	2–609. 14
901		-
902		-	(A) ON OR BEFORE JULY 1, 2025, THE GOVERNING BODY O F EACH COUNTY 15
903		-	SHALL: 16
904		-
905		-	(1) ENTER INTO AN AGREEM ENT WITH THE DEPARTMENT TO JOIN 17
906		-	THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM UNDER § 2–607 OF THIS SUBTITLE; OR 18
907		-
908		-	(2) NOTIFY THE DEPARTMENT THAT THE C OUNTY WILL BE 19
909		-	ESTABLISHING AND ADM INISTERING A COUNTY 3–1–1 SYSTEM, OR CONTINUING TO 20
910		-	ADMINISTER AN EXISTI NG COUNTY 3–1–1 SYSTEM, IN ACCORDAN CE WITH § 2–610 OF 21
911		-	THIS SUBTITLE. 22
912		-
913		-	(B) A COUNTY THAT ELECTS T O ESTABLISH AND ADMI NISTER A COUNTY 23
914		-	3–1–1 SYSTEM UNDER SUBSECT ION (A)(2) OF THIS SECTION AS A N ALTERNATIVE TO 24
915		-	THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL HAVE TH E COUNTY 3–1–1 SYSTEM 25
916		-	FULLY OPERA TIONAL ON OR BEFORE JULY 1, 2027. 26
917		-
918		-	2–610. 27
919		-
920		-	(A) SUBJECT TO § 2–609 OF THIS SUBTITLE , THE GOVERNING BODY O F A 28
921		-	COUNTY MAY ESTABLISH A COUNTY 3–1–1 SYSTEM. 29
922		-
923		-	(B) (1) A COUNTY 3–1–1 SYSTEM SHALL COMPLY WITH ALL APPLICABLE 30
924		-	REQUIREMENTS , STANDARDS, AND PROCEDURES ESTABLISH ED BY THE BOARD 31
925		-	UNDER § 2–605 OF THIS SUBTITLE. 32 HOUSE BILL 1141 21
926		-
927		-
928		-
929		-	(2) IF A COUNTY 3–1–1 SYSTEM VIOLATES PARA GRAPH (1) OF THIS 1
930		-	SUBSECTION, THE DEPARTMENT MAY : 2
931		-
932		-	(I) ISSUE A WARNING ; AND 3
933		-
934		-	(II) IF AFTER A WARNING H AS BEEN ISSUED AND T HE SAME 4
935		-	VIOLATION OCCURS OR THE IDENTIFIED VIOLA TION HAS NOT BEEN CO RRECTED IN 5
936		-	A TIMELY MANNER , ASSUME CONTROL OF TH E COUNTY 3–1–1 SYSTEM AND 6
937		-	INTEGRATE THE COUNTY 3–1–1 SYSTEM INTO THE STAT EWIDE 2–1–1 AND 3–1–1 7
938		-	SYSTEM. 8
939		-
940		-	(C) A COUNTY THAT ESTABLIS HES AND ADMINISTE RS A FULLY 9
941		-	OPERATIONAL COUNTY 3–1–1 SYSTEM IN ACCORDANCE WITH SUBSECTION (B) OF 10
942		-	THIS SECTION IS RESP ONSIBLE FOR: 11
943		-
944		-	(1) THE PROPER TRAINING AND HIRING OF CUSTOM ER SERVICE 12
945		-	SPECIALISTS AND STAF F FOR THE COUNTY 3–1–1 SYSTEM; 13
946		-
947		-	(2) PROVIDING THE PROPER TECHNOLOGY, EQUIPMENT, AND 14
948		-	FACILITIES FOR THE C OUNTY 3–1–1 SYSTEM; AND 15
949		-
950		-	(3) ALL COSTS AND EXPENS ES ASSOCIATED WITH E STABLISHING, 16
951		-	MAINTAINING, AND OPERATING A COUN TY 3–1–1 SYSTEM. 17
952		-
953		-	(D) (1) A COUNTY SHALL ESTABLI SH A KNOWLEDGE MANAG ER POSITION 18
954		-	TO PROVIDE SUPPORT FOR THE COUN TY 3–1–1 SYSTEM. 19
955		-
956		-	(2) A KNOWLEDGE MANAGER FO R A COUNTY 3–1–1 SYSTEM SHALL 20
957		-	COMPLY WITH APPLICAB LE REQUIREMENTS , PROCEDURES , AND STANDARDS 21
958		-	ESTABLISHED BY THE BOARD. 22
959		-
960		-	(E) THIS SECTION DOES NOT PRECLUDE A COUNTY FR OM ESTABLISHING 23
961		-	MORE STRINGENT REQUIREMENTS FOR A COUNTY 3–1–1 SYSTEM THAN THOSE 24
962		-	ESTABLISHED BY THE BOARD UNDER § 2–605 OF THIS SUBTITLE. 25
963		-
964		-	(F) (1) THE GOVERNING BODY OF A COUNTY MAY ELECT T O JOIN THE 26
965		-	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AT ANY TIME . 27
966		-
967		-	(2) A GOVERNING BODY OF A COUNTY THAT ELECTS TO J OIN THE 28
968		-	STATEWIDE 2–1–1 AND 3–1–1 SYSTEM SHALL DISCONT INUE THE COUNTY 3–1–1 29
969		-	SYSTEM. 30
	965	+	(3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 2–1–1 AND 29
	966	+	3–1–1 SYSTEM, THE GOVERNING BODY O F THE COUNTY SHALL E STABLISH A COUNTY 30
	967	+	3–1–1 SYSTEM. 31
970	968		22 HOUSE BILL 1141
971	969
972	970
973		-	(G) ~~(1) SUBJECT TO PARAGRAPH (2) OF THIS SUBSECTION ,~~ THE ~~BOARD~~ 1
974		-	~~MAY REMOVE A COUNTY FROM THE STATEWIDE 2–1–1 AND~~ 3–1–1 SYSTEM ~~IF THE~~ 2
975		-	~~GOVERNING BODY OF A COUNTY REQUESTS TO LEAVE~~. 3
	971	+	(4) A COUNTY REMOVED FROM THE STATEWIDE 2–1–1 AND 1
	972	+	3–1–1 SYSTEM UNDER THIS SU BSECTION SHALL CONTI NUE TO PROVIDE 2–1–1 2
	973	+	SERVICE THROUGH THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM. 3
976	974
977		-	(2) THE BOARD SHALL REQUIRE A N AFFIRMATIVE VOTE O F 4
978		-	TWO–THIRDS OF ALL MEMBER S TO REMOVE A COUNTY FROM THE STATEWIDE 2–1–1 5
979		-	AND 3–1–1 SYSTEM. 6
	975	+	2–611. 4
980	976
981		-	(3) IF A COUNTY IS REMOVE D FROM THE STATEWIDE 2–1–1 AND 7
982		-	3–1–1 SYSTEM, THE GOVERNING BODY OF TH E COUNTY SHALL ESTAB LISH A COUNTY 8
983		-	3–1–1 SYSTEM. 9
	977	+	(A) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS 5
	978	+	SHALL UTILIZE STANDA RDS–BASED PROTOCOLS FOR : 6
984	979
985		-	(4) A COUNTY REMOVED FROM THE STATEWIDE 2–1–1 AND 10
986		-	3–1–1 SYSTEM UNDER THIS SU BSECTION SHALL CONTI NUE TO PROVIDE 2–1–1 11
987		-	SERVICE THROUGH THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM. 12
	980	+	(1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY 7
	981	+	SERVICES, RESOURCES, REFERRALS, AND INFORMATION ; AND 8
988	982
989		-	2–611. 13
	983	+	(2) IMMEDIATELY TRANSFER RING EMERGENCY REQUE STS FOR 9
	984	+	ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 10
	985	+	OF THE PUBLIC SAFETY ARTICLE. 11
990	986
991		-	(A) THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS 14
992		-	SHALL UTILIZE STANDA RDS–BASED PROTOCOLS FOR : 15
	987	+	(B) THE DEPARTMENT SHALL ENSU RE THAT CUSTOMER SER VICE 12
	988	+	SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 13
	989	+	ASSISTANCE THAT THE CUSTOMER SERVICE SPE CIALIST IS RESPONSIB LE FOR 14
	990	+	RECEIVING AND PROCES SING. 15
993	991
994		-	(1) THE PROCESSING OF 3–1–1 REQUESTS FOR NONEMER GENCY 16
995		-	SERVICES, RESOURCES, REFERRALS, AND INFORMATION ; AND 17
	992	+	(C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICAT OR RESPONSE 16
	993	+	TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A NONEMER GENCY 17
	994	+	ANSWERING POINT WHEN A NONEMERGENCY ANSWE RING POINT IS AFFECT ED BY 18
	995	+	NATURAL OR HUMAN –MADE DISASTERS . 19
996	996
997		-	(2) IMMEDIATELY TRANSFER RING EMERG ENCY REQUESTS FOR 18
998		-	ASSISTANCE TO A PUBL IC SAFETY ANSWERING POINT UNDER TITLE 1, SUBTITLE 3 19
999		-	OF THE PUBLIC SAFETY ARTICLE. 20
	997	+	(D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 20
1000	998
1001		-	(B) THE DEPARTMENT SHALL ENSU RE THAT CUSTOMER SER VICE 21
1002		-	SPECIALISTS HAVE PRO PER TRAINING RELATED TO 3–1–1 REQUESTS FOR 22
1003		-	ASSISTANCE THAT T HE CUSTOMER SERVICE SPECIALIST IS RESPON SIBLE FOR 23
1004		-	RECEIVING AND PROCES SING. 24
	999	+	(1) CUSTOMER SERVICE SPE CIALISTS TO RECEIVE TRAINING AND 21
	1000	+	EXPERIENCE TO BECOME 9–1–1 SPECIALISTS; AND 22
1005	1001
1006		-	(C) THE DEPARTMENT MAY ESTABL ISH A TELECOMMUNICAT OR RESPONSE 25
1007		-	TEAM TO RESPOND TO , RELIEVE, ASSIST, OR AUGMENT A NONEMER GENCY 26
1008		-	ANSWERING POINT WHEN A NONEMERGENCY ANSWE RING POINT IS AFFECTED BY 27
1009		-	NATURAL OR HUMAN –MADE DISASTERS . 28
	1002	+	(2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE TO PROVIDE 23
	1003	+	TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 24
1010	1004
1011		-	~~(D) THE DEPARTMENT SHALL PROV IDE OPPORTUNITIES FO R: 29~~
	1005	+	2–612. 25
1012	1006
1013		-	(1) CUSTOMER SERVICE SPE CIALISTS TO RECEIVE TRAINING AND 30
1014		-	EXPERIENCE TO BECOME 9–1–1 SPECIALISTS; AND 31
1015		-	HOUSE BILL 1141 23
	1007	+	(A) SERVICES AVAILABLE TH ROUGH THE STATEWIDE 2–1–1 AND 3–1–1 26
	1008	+	SYSTEM AND COUNTY 3–1–1 SYSTEMS SHALL INCLUD E: 27
	1009	+
	1010	+	(1) INFORMATION ABOUT NO NEMERGENCY SERVICES , RESOURCES, 28
	1011	+	AND INFORMATION ; 29
	1012	+
	1013	+	(2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 30
	1014	+	SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY 31 HOUSE BILL 1141 23
1016	1015
1017	1016
1018		-	(2) 9–1–1 SPECIALISTS WITH EXT ENSIVE EXPERIENCE T O PROVIDE 1
1019		-	TRAINING AND MENTORI NG TO 3–1–1 SPECIALISTS. 2
	1017	+	ARTICLE; 1
1020	1018
1021		-	2~~–612. 3~~
	1019	+	(3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES; 2
1022	1020
1023		-	(A) SERVICES AVAILABLE TH ROUGH THE STATEWIDE 2–1–1 AND 3–1–1 4
1024		-	SYSTEM AND COUNTY 3–1–1 SYSTEMS SHALL INCLUD E: 5
	1021	+	(4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 3
1025	1022
1026		-	(1) INFORMATION ABOUT NO NEMERGENCY SERVICES , RESOURCES, 6
1027		-	AND INFORMATION ; 7
	1023	+	(5) INFORMATION ABOUT TR ASH AND RECYCLING SE RVICES; 4
1028	1024
1029		-	(2) IMMEDIATE TRANSFERRI NG OF EMERGENCY CALL S TO A PUBLIC 8
1030		-	SAFETY ANSWERING POI NT UNDER TITLE 1, SUBTITLE 3 OF THE PUBLIC SAFETY 9
1031		-	ARTICLE; 10
	1025	+	(6) (I) FOR THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM, 5
	1026	+	INFORMATION AND REFE RRALS FOR HEALTH AND HUMAN SERVICES ; OR 6
1032	1027
1033		-	(3) INFORMATION ABOUT PU BLIC HEALTH EMERGENC IES; 11
	1028	+	(II) IN A COUNTY WITH A C OUNTY 3–1–1 SYSTEM, THE ABILITY 7
	1029	+	TO TRANSFER REQUESTS FOR INFORMATION AND REFERRALS FOR HEALTH AND 8
	1030	+	HUMAN SERVICES TO TH E STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; 9
1034	1031
1035		-	(4) INFORMATION ABOUT AN IMAL CONTROL SERVICE S; 12
	1032	+	(7) ACCESS FOR INDIVIDUA LS WITH HEARING OR S PEECH 10
	1033	+	DISABILITIES AND OTH ER DISABILITIES; 11
1036	1034
1037		-	(5) ~~INFORMATION ABOUT TRASH~~ AND ~~RECY CLING SERVICES ; 13~~
	1035	+	(8) ACCESS FOR NON –ENGLISH–SPEAKING INDIVIDUALS ; AND 12
1038	1036
1039		-	(6) ~~(I) FOR~~ THE ~~STATEWIDE 2–1–1 AND 3–1–1 SYSTEM, 14~~
1040		-	~~INFORMATION~~ AND ~~REFE RRALS FOR HEALTH AND HUMAN SERVICES ; OR 15~~
	1037	+	(9) ANY OTHER INFORMATIO N OR RESOURCES DETER MINED BY THE 13
	1038	+	BOARD AND THE DEPARTMENT . 14
1041	1039
1042		-	(II) IN A COUNTY WITH A C OUNTY 3–1–1 SYSTEM, THE ABILITY 16
1043		-	TO TRANSFER REQUESTS FOR INFORMATION AND REFERRALS FOR HEALTH AND 17
1044		-	HUMAN SERVICES TO TH E STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; 18
	1040	+	(B) 2–1–1 AND 3–1–1 ARE THE PRIMARY NONE MERGENCY TELEPHONE 15
	1041	+	NUMBERS IN THE STATE WIDE 2–1–1 AND 3–1–1 SYSTEM. 16
1045	1042
1046		-	(7) ACCESS FOR INDIVIDUA LS WITH HEARING OR S PEECH 19
1047		-	DISABILITIES AND OTH ER DISABILITIES; 20
	1043	+	(C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES , 17
	1044	+	RESOURCES, AND INFORMATION MADE AVAILABLE BY A NONEM ERGENCY 18
	1045	+	ANSWERING POIN T SHALL DESIGNATE 2–1–1 AND 3–1–1 AS NONEMERGENCY 19
	1046	+	TELEPHONE NUMBERS . 20
1048	1047
1049		-	(8) ACCESS FOR NON –ENGLISH–SPEAKING INDIVIDUALS ; AND 21
	1048	+	(D) (1) NONEMERGENCY ANSWERIN G POINTS SHALL NOTIF Y THE 21
	1049	+	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS OF A 22
	1050	+	REQUEST FOR SERVICES , RESOURCES, REFERRALS, OR OTHER INFORMATIO N. 23
1050	1051
1051		-	(9) ANY OTHER INFORMATIO N OR RESOURCES DETERMINED BY THE 22
1052		-	BOARD AND THE DEPARTMENT . 23
	1052	+	(2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 24
	1053	+	GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 25
	1054	+	RESOURCES, REFERRALS, AND INFORMATION TO T HE APPROPRIATE STATE OR 26
	1055	+	LOCAL AGENCIES , PROGRAMS, OR DEPARTMENTS . 27
1053	1056
1054		-	(B) 2–1–1 AND 3–1–1 ARE THE PRIMARY NONE MERGENCY TELEPHONE 24
1055		-	NUMBERS IN THE STATE WIDE 2–1–1 AND 3–1–1 SYSTEM. 25
1056		-
1057		-	(C) EDUCATIONAL INFORMATI ON THAT RELATES TO T HE SERVICES , 26
1058		-	RESOURCES, AND INFORMATION MADE AVAILABLE BY A NONEM ERGENCY 27
1059		-	ANSWERING POINT SHAL L DESIGNATE 2–1–1 AND 3–1–1 AS NONEMERGENCY 28
1060		-	TELEPHONE NUMBERS . 29
1061		-	24 HOUSE BILL 1141
	1057	+	(3) STATE OR LOCAL AGE NCIES, PROGRAMS, AND DEPARTMENTS 28
	1058	+	WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 29
	1059	+	A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 30 24 HOUSE BILL 1141
1062	1060
1063	1061
1064		-	(D) (1) NONEMERGENCY ANSWERIN G POINTS SHALL NOTIF Y THE 1
1065		-	APPROPRIATE STATE OR LOCAL AGENCI ES, PROGRAMS, OR DEPARTMENTS OF A 2
1066		-	REQUEST FOR SERVICES , RESOURCES, REFERRALS, OR OTHER INFORMATION . 3
	1062	+	SERVICES, RESOURCES, REFERRALS, OR OTHER INFORMATION WILL BE REFERRED 1
	1063	+	TO WHICH AGENCY , PROGRAM, OR DEPARTMENT . 2
1067	1064
1068		-	(2) WRITTEN GUIDELINES SH ALL BE DEVELOPED BY THE BOARD TO 4
1069		-	GOVERN THE REFERRAL OF REQUESTS FOR NONE MERGENCY SERVICES , 5
1070		-	RESOURCES, REFERRALS, AND INFORMATION TO T HE APPROPRIATE STATE OR 6
1071		-	LOCAL AGENCIES , PROGRAMS, OR DEPARTMENTS . 7
	1065	+	(E) ON OR BEFORE JULY 1, 2026, THE DEPARTMENT SHALL ENSU RE THAT 3
	1066	+	INDIVIDUALS HAVE THE ABILITY TO ACCESS TH E STATEWIDE 2–1–1 AND 3–1–1 4
	1067	+	SYSTEM, OR A COUNTY 3–1–1 SYSTEM, THROUGH TEXT MESSAGI NG. 5
1072	1068
1073		-	(3) STATE OR LOCAL AGENCI ES, PROGRAMS, AND DEPARTMENTS 8
1074		-	WITH CONCURRENT JURI SDICTION SHALL HAVE WRITTEN AGREEMENTS T O ENSURE 9
1075		-	A CLEAR UNDERSTANDIN G OF WHICH SPECIFIC REQUESTS FOR NONEMER GENCY 10
1076		-	SERVICES, RESOURCES, REFERRALS, OR OTHER INFOR MATION WILL BE REFER RED 11
1077		-	TO WHICH AGENCY , PROGRAM, OR DEPARTMENT . 12
	1069	+	2–613. 6
1078	1070
1079		-	(E) ON OR BEFORE JULY 1, 2026, THE DEPARTMENT SHALL ENSU RE THAT 13
1080		-	INDIVIDUALS HAVE THE ABILITY TO ACCESS TH E STATEWIDE 2–1–1 AND 3–1–1 14
1081		-	SYSTEM, OR A COUNTY 3–1–1 SYSTEM, THROUGH TEXT MESSAGING. 15
	1071	+	(A) (1) ON OR BEFORE JULY 1, 2025, AND EACH JULY 1 THEREAFTER , 7
	1072	+	THE DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 8
	1073	+	SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 9
	1074	+	GOVERNMENT ARTICLE, THE SENATE COMMITTEE ON EDUCATION, ENERGY, AND 10
	1075	+	THE ENVIRONMENT AND THE HOUSE HEALTH AND GOVERNMENT OPERATIONS 11
	1076	+	COMMITTEE. 12
1082	1077
1083		-	2–613. 16
	1078	+	(2) THE REPORT REQUIRED U NDER THIS SUBSECTION SHALL 13
	1079	+	INCLUDE: 14
1084	1080
1085		-	(A) (1) ON OR BEFORE JULY 1, 2025, AND EACH JULY 1 THEREAFTER , 17
1086		-	THE DEPARTMENT SHALL SUBM IT A REPORT ON THE I MPLEMENTATION OF THI S 18
1087		-	SUBTITLE TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE 19
1088		-	GOVERNMENT ARTICLE, THE SENATE COMMITTEE O N EDUCATION, ENERGY, AND 20
1089		-	THE ENVIRONMENT AND THE HOUSE HEALTH AND GOVERNMENT OPERATIONS 21
1090		-	COMMITTEE. 22
	1081	+	(I) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE 15
	1082	+	2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 16
1091	1083
1092		-	(2) THE ~~REPORT REQUIRED U NDER THIS SUBSECTION SHALL 23~~
1093		-	~~INCLUDE: 24~~
	1084	+	(II) AN ANALYSIS OF ANY C HALLENGE S TO THE 17
	1085	+	IMPLEMENTATION OF TH IS SUBTITLE AND ANY RECOMMENDED SOLUTION S; 18
1094	1086
1095		-	(I) AN ANALYSIS OF THE E FFECTIVENESS OF THE STATEWIDE 25
1096		-	2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS; 26
	1087	+	(III) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 19
1097	1088
1098		-	(II) ~~AN ANALYSIS OF~~ ANY C ~~HALLENGES TO THE 27~~
1099		-	~~IMPLEMENTATION OF TH IS SUBTITLE AND ANY RECOMMENDED SOLUTION S; 28~~
	1089	+	(IV) ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY 20
	1090	+	THE DEPARTMENT . 21
1100	1091
1101		-	(III) ANY SUGGESTED CHANGE S TO THIS SUBTITLE; AND 29
	1092	+	(B) (1) ON OR BEFORE JULY 1, 2030, THE BOARD SHALL SUBMIT A 22
	1093	+	REPORT ON THE STATEW IDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS 23
	1094	+	TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE GOVERNMENT 24
	1095	+	ARTICLE, THE SENATE COMMITTEE ON EDUCATION, ENERGY, AND THE 25
	1096	+	ENVIRONMENT AND THE HOUSE HEALTH AND GOVERNMENT OPERATIONS 26
	1097	+	COMMITTEE. 27
1102	1098
1103		-	(IV) ~~ANY OTHER INFORMATIO N CONSIDERED NECESSA RY BY 30~~
1104		-	~~THE DEPARTMENT . 31~~
	1099	+	(2) THE REPORT REQUIRED U NDER THIS SUBSECTION SHALL 28
	1100	+	INCLUDE: 29
1105	1101
1106		-	(B) (1) ON OR BEFORE JULY 1, 2030, THE BOARD SHALL SUBMIT A 32
1107		-	REPORT ON THE STATEW IDE 2–1–1 AND 3–1–1 SYSTEM AND COUNTY 3–1–1 SYSTEMS 33 HOUSE BILL 1141 25
	1102	+	(I) THE NUMBER OF INDIVI DUALS WHO CONTACTED 2–1–1, BY 30
	1103	+	YEAR; 31
	1104	+	HOUSE BILL 1141 25
1108	1105
1109	1106
1110		-	TO THE GOVERNOR AND , SUBJECT TO § 2–1257 OF THE STATE GOVERNMENT 1
1111		-	ARTICLE, THE SENATE COMMITTEE ON EDUCATION, ENERGY, AND THE 2
1112		-	ENVIRONMENT AND THE HOUSE HEALTH AND GOVERNMENT OPERATIONS 3
1113		-	COMMITTEE. 4
	1107	+	(II) THE NUMBER OF INDIVI DUALS WHO CONTACTED 3–1–1, BY 1
	1108	+	YEAR; 2
1114	1109
1115		-	(2) THE ~~REPORT REQUIRED U NDER THIS SUBSECTION SHALL 5~~
1116		-	~~INCLUDE: 6~~
	1110	+	(III) THE NUMBER OF 2–1–1 AND 3–1–1 REQUESTS THAT WERE 3
	1111	+	TRANSFERRED TO 9–1–1 AND 9–8–8; 4
1117	1112
1118		-	(I) THE NUMBER OF ~~INDIVI DUALS WHO CONTACTED 2~~–1–1~~, BY 7~~
1119		-	~~YEAR~~; 8
	1113	+	(IV) THE NUMBER OF 9–1–1 AND 9–8–8 REQUESTS 5
	1114	+	TRANSFERRED TO 2–1–1 AND 3–1–1; 6
1120	1115
1121		-	(II) THE NUMBER OF INDIVI DUALS WHO CONTACTED 3–1–1, BY 9
1122		-	YEAR; 10
	1116	+	(V) THE METHODS USED FOR ACCESSING THE STATEW IDE 7
	1117	+	2–1–1 AND 3–1–1 SYSTEM, SUCH AS BY VOICE CAL L, TEXT MESSAGING , WEBSITE, OR 8
	1118	+	OTHER MODALITIES, AND THE NUMBER OF RE QUESTS USING EACH ME THOD; 9
1123	1119
1124		-	(III) THE NUMBER OF 2–1–1 AND 3–1–1 REQUESTS THAT WERE 11
1125		-	TRANSFERRED TO 9–1–1 AND 9–8–8; 12
	1120	+	(VI) COMMON REASONS INDIV IDUALS DIALED 2–1–1 OR 3–1–1; 10
1126	1121
1127		-	(IV) THE ~~NUMBER OF 9–1–1~~ AND ~~9–8–8 REQUESTS 13~~
1128		-	~~TRANSFERRED TO~~ 2–1–1 AND 3–1–1; 14
	1122	+	(VII) ANY ISSUES WITH THE INTEROPERABILITY AND 11
	1123	+	ACCESSIBILITY OF THE STATEWIDE 2–1–1 AND 3–1–1 SYSTEM; AND 12
1129	1124
1130		-	(V) THE METHODS USED FOR ACCESSING THE STATEW IDE 15
1131		-	2–1–1 AND 3–1–1 SYSTEM, SUCH AS BY VOICE CAL L, TEXT MESSAGING , WEBSITE, OR 16
1132		-	OTHER MODALITIES , AND THE NUMBER OF RE QUESTS USING EACH ME THOD; 17
	1125	+	(VIII) A RECOMMENDATIO N ON WHETHER THE STA TEWIDE 2–1–1 13
	1126	+	AND 3–1–1 SYSTEM SHOULD CONTIN UE TO BE MANAGED BY THE DEPARTMENT , OR 14
	1127	+	WHETHER IT WOULD BE MORE APPROPRIATE FOR THE STATEWIDE 2–1–1 AND 15
	1128	+	3–1–1 SYSTEM TO BE TRANSFE RRED TO ANOTHER SPEC IFIC AGENCY OR ENTIT Y. 16
1133	1129
1134		-	(VI) COMMON REASONS INDIV IDUALS DIALED 2–1–1 OR 3–1–1; 18
	1130	+	SECTION 3. AND BE IT FURTHER ENACTED, That, on or before December 31, 17
	1131	+	2024, the Department, in consultation with 2–1–1 Maryland, shall report to the Governor 18
	1132	+	and, subject to § 2–1257 of the State Government Article, to the General Assembly on the 19
	1133	+	activities performed under § 2–603(e) of the Human Services Article, as enacted by Section 20
	1134	+	2 of this Act. 21
1135	1135
1136		-	~~(VII) ANY ISSUES WITH~~ THE ~~INTEROPERABILITY AND 19~~
1137		-	~~ACCESSIBILITY~~ OF THE ~~STATEWIDE~~ 2–1–1 AND 3–1–1 ~~SYSTEM; AND 20~~
	1136	+	SECTION 4. AND BE IT FURTHER ENACTED, That the terms of the initial 22
	1137	+	members of the Maryland 2–1–1 and 3–1–1 Board shall expire as follows: 23
1138	1138
1139		-	(VIII) A RECOMMENDATION ON WHETHER THE STATEWID E 2–1–1 21
1140		-	AND 3–1–1 SYSTEM SHOULD CONTIN UE TO BE MANAGED BY THE DEPARTMENT , OR 22
1141		-	WHETHER IT WOULD BE MORE APPROPRIATE FOR THE STATEWIDE 2–1–1 AND 23
1142		-	3–1–1 SYSTEM TO BE TRANSFE RRED TO ANOTHER SPECIFIC AGE NCY OR ENTITY. 24
	1139	+	(1) seven members in 2026; 24
1143	1140
1144		-	SECTION 3. AND BE IT FURTHER ENACTED, That, on or before December 31, 25
1145		-	2024, the Department, in consultation with 2–1–1 Maryland, shall report to the Governor 26
1146		-	and, subject to § 2–1257 of the State Government Article, to the General Assembly on the 27
1147		-	activities performed under § 2–603(e) of the Human Services Article, as enacted by Section 28
1148		-	2 of this Act. 29
	1141	+	(2) seven members in 2027; and 25
1149	1142
1150		-	SECTION 4. AND BE IT FURTHER ENACTED, That the terms of the initial 30
1151		-	members of the Maryland 2–1–1 and 3–1–1 Board shall expire as follows: 31
	1143	+	(3) six members in 2028. 26
1152	1144
1153		-	(1) seven members in 2026; 32
1154		-	26 HOUSE BILL 1141
1155		-
1156		-
1157		-	(2) seven members in 2027; and 1
1158		-
1159		-	(3) six members in 2028 it is the intent of the General Assembly that the 2
1160		-	Department of Information Technology: 3
1161		-
1162		-	(1) evaluate the potential of artificial intelligence in creating a statewide 4
1163		-	virtual 3–1–1 portal as a source for Maryland residents to obtain nonemergency 5
1164		-	government information and services; and 6
1165		-
1166		-	(2) if the Department determines that the use of artificial intelligence in 7
1167		-	creating a virtual 3–1–1 portal is feasible, prioritize the creation of a virtual 3–1–1 portal. 8
1168		-
1169		-	SECTION 5. 2. AND BE IT FURTHER ENACTED, That this Act shall take effect 9
1170		-	July 1, 2024. 10
1171		-
1172		-
1173		-
1174		-	Approved:
1175		-	________________________________________________________________________________
1176		-	Governor.
1177		-	________________________________________________________________________________
1178		-	Speaker of the House of Delegates.
1179		-	________________________________________________________________________________
1180		-	President of the Senate.
	1145	+	SECTION 5. AND BE IT FURTHER ENACTED, That this Act shall take effect July 27
	1146	+	1, 2024. 28